I O Psych Ch 1: Definition, training, salary

00:33:42
https://www.youtube.com/watch?v=lPbXRc2p3j0

Zusammenfassung

TLDRIndustrial and organizational psychology (IO psychology) is a specialized field that applies psychological principles to workplace settings, aiming to enhance employee performance and satisfaction. The introduction to IO psychology covers its definition, focusing on studying employee behavior, job performance, and workplace attitudes. It examines the training processes for becoming an IO psychologist, highlighting the need for advanced degrees and adherence to the scientist-practitioner model as outlined by SIOP (Society for Industrial and Organizational Psychology). The video also delves into the practical applications of IO psychology, such as selecting and training employees, conducting job analyses, and managing work attitudes. Emphasis is placed on the importance of job analysis as a foundational tool for recruitment and performance appraisal. Additionally, it outlines various sectors where IO psychologists work, including academia, consulting, private corporations, and government. Salary insights suggest that private sector roles, particularly consulting, offer higher compensation compared to public roles. The future discussions on IO psychology are hinted, promising to explore the historical development and future directions of the field, complementing the understanding of its current applications and methodologies in enhancing workplaces.

Mitbringsel

  • 📈 IO psychology applies psychological theories to the workplace to improve performance.
  • 🏢 It includes industrial (personnel) and organizational (work attitudes) aspects.
  • 📚 A graduate degree is common, with training following the scientist-practitioner model.
  • 🔍 Job analysis is crucial for recruitment and appraisal processes.
  • 🔁 IO psychology is interrelated, where different aspects like training, and assessment are connected.
  • 🌍 Most IO psychologists are employed in private businesses and consulting firms.
  • 💵 Salaries are generally higher in the private sector compared to government roles.
  • 😊 Organizational psychology focuses on motivation and job satisfaction.
  • 📊 IO psychologists are both knowledge generators and practitioners.
  • 🧠 Human factors engineering is a part of IO focused on improving physical workspaces.

Zeitleiste

  • 00:00:00 - 00:05:00

    The introduction to Chapter 1 of Industrial and Organizational (IO) Psychology focuses on defining IO psychology, training, and career expectations. IO psychology involves applying psychological principles to workplace settings, enhancing employee performance, hiring practices, and job evaluations. The course provides PowerPoints for students, emphasizing the distinction between 'industrial' (personnel psychology) and 'organizational' psychology. Industrial psychology covers job analysis, training, selection, and performance appraisals, while organizational psychology deals with maintaining employee motivation, work attitudes, leadership development, and organizational structure and culture. Both fields' interdependence is underscored.

  • 00:05:00 - 00:10:00

    The lecture progresses to outline organizational psychologists' focus on work attitudes, leadership recognition, and developing organizational structure. There's an emphasis on ensuring employees feel positive about their work and leadership dynamics. Organizational psychologists study corporate culture and processes, such as complaint handling and employee recognition methods, highlighting the psychological aspect of workplace management. The course explains the integration of industrial and organizational elements, noting the overlap in areas like training affecting motivation. The interconnectedness of IO psychology topics across chapters is highlighted, with a reminder about the availability of lecture materials.

  • 00:10:00 - 00:15:00

    Discussion shifts to training for IO psychologists, anchored in the Society of Industrial and Organizational Psychology (SIOP) standards, emphasizing the scientist-practitioner model. This model balances generating knowledge and applying it in practice. Training spans graduate-level education, from a two-year master’s program to a doctorate, expanding career prospects. The significance of developing competency in psychological principles, theories, methodologies, is discussed, supporting both research and applied aspects of IO psychology. Opportunities and income levels are linked to educational qualifications, detailing paths from bachelor’s to doctorate levels across various institutions.

  • 00:15:00 - 00:20:00

    Details are provided on IO psychologists' roles, ranging from academics to consultants, highlighting flexibility and the inter-disciplinary application of IO psychology principles. Emphasis is placed on combining educational roles with practical consulting to maximize career stability and income potential. Job sectors employing IO psychologists include private organizations, government/military, academia, and consulting. Independence in career paths is encouraged for broader employment prospects. The narrative notes historical shifts in job market sectors for IO psychologists, and the importance of a dynamic skill set to meet diverse occupational demands.

  • 00:20:00 - 00:25:00

    Compensation for IO psychologists varies by work sector and location, with private sector opportunities typically offering higher salaries than governmental positions. The flexibility of consultancy roles allows for varied income streams, demanding strong marketing skills and personal branding. Regional data is presented showing the concentration of IO psychologists across states and associated salary variances, highlighting economic factors influencing career choices. Employment in growing sectors such as healthcare and social assistance suggests steady demand for IO psychology skills, alongside roles in manufacturing, educational services, and transportation, potentially requiring consultancy or training services.

  • 00:25:00 - 00:33:42

    The summary emphasizes IO psychologists’ role in enhancing organizational operations through psychological insights. Expanding into consultancy requires networking skills and proactive client engagement to secure projects. Academic grounding in IO psychology theories and competency development is foundational for effective practice. The conclusion invites continued exploration of IO psychology's history and future trends in subsequent lectures, encouraging strategic career planning within this versatile and impactful field, noting both challenges and opportunities in practice and research.

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Mind Map

Mind Map

Häufig gestellte Fragen

  • What is IO psychology?

    IO psychology applies psychological principles and theories to the workplace to enhance employee behavior, performance, and satisfaction.

  • How does one become an IO psychologist?

    One typically needs a graduate degree, such as a master's or doctorate, in IO psychology and may follow the scientist-practitioner model promoted by SIOP.

  • What does an IO psychologist do?

    An IO psychologist may work in academia, consulting, private organizations, or government, focusing on selecting and training employees, appraising performance, and improving work attitudes.

  • What is SIOP?

    SIOP stands for Society for Industrial and Organizational Psychology, a professional association that provides guidelines and resources for IO psychologists.

  • What are the major fields in IO psychology?

    Major fields include selection, training and development, performance appraisal, organizational development, and human factors engineering.

  • Why is job analysis important in IO psychology?

    Job analysis is crucial for accurately describing job duties, which informs recruitment, selection, and performance appraisal processes.

  • What is the scientist-practitioner model?

    It is a training model where IO psychologists are prepared to both conduct research and apply research findings in practical settings.

  • How does IO psychology differ from general psychology?

    IO psychology focuses specifically on workplace applications, whereas general psychology covers broader human behavior and mental processes.

  • Where are IO psychologists most likely to be employed?

    They are typically employed in private businesses, consulting firms, academia, and government sectors.

  • What is the salary range for IO psychologists?

    Salaries vary by sector and location, with private sector consultants generally earning more than those in government roles.

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Untertitel
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Automatisches Blättern:
  • 00:00:02
    hello and welcome to chapter one of
  • 00:00:06
    industrial and organizational psychology
  • 00:00:09
    we're going to be talking in this
  • 00:00:11
    chapter about the history of IO psyche
  • 00:00:14
    and the present and future IO psyche I'm
  • 00:00:19
    going to spend my time on this lecture
  • 00:00:21
    talking about the definitions of
  • 00:00:23
    industrial and organizational psychology
  • 00:00:25
    how one gets trained to become an IO
  • 00:00:28
    psychologist and then what one can
  • 00:00:30
    expect to earn as an IO psychologist in
  • 00:00:33
    the next lecture we'll talk about you
  • 00:00:37
    know the history and how it developed
  • 00:00:38
    and where it's probably going in the
  • 00:00:40
    future all right so let's start
  • 00:00:42
    what is IO psychology well I selected
  • 00:00:46
    this picture of people in a boardroom
  • 00:00:47
    because it really is the application of
  • 00:00:50
    psychological principles and theories to
  • 00:00:53
    the workplace so any kind of workplace
  • 00:00:56
    would be an appropriate target for IO
  • 00:00:58
    psychology research and application of
  • 00:01:02
    theories application of principles if
  • 00:01:06
    you were to describe it to your friends
  • 00:01:08
    or family if you decided after this
  • 00:01:10
    class Wow I really like IO psychology
  • 00:01:13
    one of the things that is important is
  • 00:01:16
    to be able to tell your friends and
  • 00:01:17
    family well what what is this thing that
  • 00:01:18
    you're nearly excited about right so
  • 00:01:21
    it's the study of how people behave and
  • 00:01:23
    relate at work so it's got that
  • 00:01:26
    psychological component that sounds very
  • 00:01:28
    much like psychology right studying how
  • 00:01:30
    people behave and how they relate at
  • 00:01:32
    work and then also how they're able to
  • 00:01:36
    perform their jobs so there are a lot of
  • 00:01:39
    scientific applications of theory and
  • 00:01:42
    principles that will help us to figure
  • 00:01:43
    out how to improve performance at work
  • 00:01:48
    how to ensure that we've hired the right
  • 00:01:51
    people or place them into the right
  • 00:01:52
    positions how to assess them in their
  • 00:01:56
    jobs and make sure that they are doing a
  • 00:01:57
    really good job who's qualified for a
  • 00:02:00
    promotion right that's what we're
  • 00:02:02
    talking about with that second bullet
  • 00:02:03
    point how they're able to perform their
  • 00:02:05
    jobs how do we describe a job to a
  • 00:02:07
    potential candidate there's a whole
  • 00:02:09
    bunch of aspects about that second
  • 00:02:10
    bullet point that we'll be covering in
  • 00:02:12
    great detail
  • 00:02:13
    cross this quarter I thought I'd take a
  • 00:02:16
    moment to mention by the way for my
  • 00:02:17
    students who are watching this video
  • 00:02:20
    I've also uploaded these powerpoints
  • 00:02:22
    into our classroom so that if you wanted
  • 00:02:24
    to you could be taking notes directly on
  • 00:02:27
    the powerpoints I've had feedback from
  • 00:02:29
    online students in the past saying that
  • 00:02:31
    my lectures are great but it's really
  • 00:02:32
    hard to take notes through them and so
  • 00:02:35
    starting right now in Chapter one I just
  • 00:02:37
    would really like to encourage you that
  • 00:02:38
    if you want to you can just download the
  • 00:02:40
    powerpoints make notes write on them
  • 00:02:42
    okay let's move on
  • 00:02:44
    so it's called industrial and
  • 00:02:46
    organizational psychology and you might
  • 00:02:49
    be wondering why is it called these two
  • 00:02:51
    different things and industrial kind of
  • 00:02:53
    sounds like you're gonna be in a factory
  • 00:02:55
    organizational sounds like I don't know
  • 00:02:58
    maybe I'm gonna be organizing things
  • 00:02:59
    like what what is this right so what are
  • 00:03:01
    these two words
  • 00:03:02
    well industrial psychology is oftentimes
  • 00:03:06
    referred to as personnel psychology in
  • 00:03:08
    fact when it was first founded that was
  • 00:03:10
    the term they used it under this header
  • 00:03:13
    we're going to be covering things like
  • 00:03:15
    job analysis this is something that
  • 00:03:17
    we're going to talk about starting in
  • 00:03:18
    chapter two and it will be part of our
  • 00:03:20
    discussion in almost every chapter
  • 00:03:22
    because in job analysis we have to
  • 00:03:24
    figure out what is the job you know what
  • 00:03:27
    are you supposed to be doing as a clerk
  • 00:03:29
    typist what are you supposed to be doing
  • 00:03:31
    as a gardener things like that
  • 00:03:34
    industrial psychologists also are in
  • 00:03:36
    charge of training so taking a person
  • 00:03:39
    who's a new hire for example and
  • 00:03:40
    teaching them about the the steps
  • 00:03:43
    involved in the job that they're going
  • 00:03:45
    to be doing or taking a person who's
  • 00:03:48
    been promoted and orienting them towards
  • 00:03:51
    their new jobs responsibilities and that
  • 00:03:54
    sort of thing selection this is how we
  • 00:03:57
    find the right people for the job so how
  • 00:04:01
    we advertise the job how we screen the
  • 00:04:04
    applicants how we interview the
  • 00:04:06
    applicants maybe what kinds of you know
  • 00:04:09
    surveys or job demonstrations that we
  • 00:04:12
    might ask them to do those kinds of
  • 00:04:14
    things that will help us to select good
  • 00:04:15
    candidates then we have the next phase
  • 00:04:18
    once they are in the job what we tell an
  • 00:04:20
    incumbent how do we manage their
  • 00:04:23
    performance how do we appraise their
  • 00:04:26
    performance
  • 00:04:27
    give feedback about their performance so
  • 00:04:29
    they can improve or continue on with the
  • 00:04:31
    things that we really like
  • 00:04:33
    organizational psychology on the other
  • 00:04:35
    hand is really interested in you know
  • 00:04:37
    how do we keep our employees motivated
  • 00:04:39
    how do we keep them wanting to work for
  • 00:04:42
    us once we've taken the trouble of
  • 00:04:44
    selecting training appraising our
  • 00:04:48
    employees that's a lot of time and
  • 00:04:50
    energy devoted to an individual and so
  • 00:04:53
    we want to keep those well performing
  • 00:04:55
    individuals motivated to do their best
  • 00:04:58
    work and to stay at that job so
  • 00:05:00
    organizational psychologists are
  • 00:05:02
    interested in work attitudes how does
  • 00:05:04
    that how do employees feel about this
  • 00:05:05
    job how do they feel about the feedback
  • 00:05:08
    that they get how do they feel about the
  • 00:05:09
    pay that they're receiving how they feel
  • 00:05:12
    about the the relationship that they
  • 00:05:15
    have with their supervisor those kinds
  • 00:05:16
    of things organize I organizational
  • 00:05:19
    psychologists are also interested in
  • 00:05:21
    leadership how do we determine who
  • 00:05:24
    should be leading a group how do we
  • 00:05:26
    recognize a person who would be a good
  • 00:05:28
    candidate to take charge of a work group
  • 00:05:31
    or something like that and then
  • 00:05:33
    organizational psychology is really
  • 00:05:35
    interested in you know organizational
  • 00:05:37
    structure you know that is you know do
  • 00:05:38
    we have one person in charge with some
  • 00:05:40
    underlings who are in charge of their
  • 00:05:42
    own underlings who are in charge of
  • 00:05:44
    their own under like or do we have a
  • 00:05:45
    more flat organizational structure we're
  • 00:05:47
    sort of everybody is you know an
  • 00:05:49
    associate or how do we structure our
  • 00:05:51
    organization's effectively how do we
  • 00:05:54
    develop the kind of culture that the
  • 00:05:55
    company or the organization really wants
  • 00:05:58
    how do we make sure that our brand
  • 00:06:01
    values are being represented and then
  • 00:06:05
    the processes that go on in the
  • 00:06:06
    organization you know what if somebody
  • 00:06:08
    has a complaint how what's the structure
  • 00:06:10
    in the process for that what if we have
  • 00:06:12
    a person who deserves to be recognized
  • 00:06:14
    for something what's the process for
  • 00:06:16
    that
  • 00:06:16
    so organizational psychology if you look
  • 00:06:18
    at those things are listed there it's
  • 00:06:20
    very much more about the psychology of
  • 00:06:23
    work right it's much more about sort of
  • 00:06:25
    how people feel about the work that
  • 00:06:27
    they're doing as opposed to industrial
  • 00:06:29
    psychology is very much looking at how
  • 00:06:31
    do we ensure that we have the right
  • 00:06:32
    people in there how do we ensure that we
  • 00:06:34
    are training them adequately and you
  • 00:06:36
    know praising them adequately and things
  • 00:06:38
    like that
  • 00:06:39
    there is some overlap
  • 00:06:41
    among these issues you know we could
  • 00:06:44
    argue that you know the kind of train
  • 00:06:47
    that the person received might affect
  • 00:06:49
    their motivation to do the job after
  • 00:06:51
    they've been hired things like that so
  • 00:06:53
    there you know there's overlap among
  • 00:06:55
    these things they are interdependent a
  • 00:06:58
    lot of these things even within
  • 00:06:59
    industrial psychology or within
  • 00:07:01
    organizational psyche
  • 00:07:03
    are interdependent right that if we have
  • 00:07:05
    selected good candidates train them well
  • 00:07:08
    then when it's time to do performance
  • 00:07:10
    appraisal it should be pretty you know
  • 00:07:12
    straightforward they should be able to
  • 00:07:14
    do what we've asked them to do if we do
  • 00:07:16
    described in our job analysis really
  • 00:07:18
    well with the jobs going to be then
  • 00:07:20
    we've recruited people who know they can
  • 00:07:21
    do it right it's all interrelated so we
  • 00:07:24
    have to think about these these chapters
  • 00:07:27
    that we're going to be covering as
  • 00:07:28
    really building on each other sometimes
  • 00:07:30
    it feels like there might be some
  • 00:07:32
    redundancy going on in this class
  • 00:07:33
    because you're like you mentioned job
  • 00:07:35
    analysis in virtually every single
  • 00:07:37
    chapter why do you keep bringing this up
  • 00:07:39
    well it's because you know a lot of the
  • 00:07:41
    other things that we're going to be
  • 00:07:41
    talking about are really dependent on
  • 00:07:43
    you know an organization advertising the
  • 00:07:46
    job really clearly really specifically
  • 00:07:49
    and really accurately and the way to do
  • 00:07:51
    that is through a good job analysis so
  • 00:07:53
    these things are all interrelated and so
  • 00:07:57
    we don't want to think okay I've learned
  • 00:07:58
    chapter two I can forget that now right
  • 00:08:01
    it's they're all interrelated okay let's
  • 00:08:05
    take a little bit of a shift and let's
  • 00:08:07
    talk about IO psychologists and how they
  • 00:08:10
    get trained how does how does one become
  • 00:08:12
    an IO psychology first up I would like
  • 00:08:15
    to attract your attention to the
  • 00:08:17
    professional association for industrial
  • 00:08:19
    and organizational psychologists which
  • 00:08:20
    is called SIOP I've put the little
  • 00:08:22
    hyperlink here in the the PowerPoint so
  • 00:08:27
    that I can hop to it for you guys and
  • 00:08:29
    then also so that if you guys were to
  • 00:08:31
    apparently it doesn't want to showcase
  • 00:08:33
    it so that if you guys wanted to just
  • 00:08:36
    really easily click on it you could but
  • 00:08:39
    it's a pretty easy thing to type in sio
  • 00:08:41
    P will take you to the Society for
  • 00:08:43
    industrial and organizational psychology
  • 00:08:44
    and it's a subdivision of APA the
  • 00:08:49
    American Psychological Association and
  • 00:08:51
    so it's
  • 00:08:54
    part of that bigger structure which is
  • 00:08:56
    ata but then within that it's just
  • 00:08:59
    focused on people who are industrial and
  • 00:09:01
    organizational psychologists or studying
  • 00:09:03
    to be those things like that and so
  • 00:09:06
    you'll find here at the very top is you
  • 00:09:07
    know information about how to become a
  • 00:09:09
    member if you wanted to become a member
  • 00:09:11
    you have really significantly reduced
  • 00:09:13
    dues while you're a student and so you
  • 00:09:16
    get the benefits of membership with a
  • 00:09:18
    very low due burden they've got certain
  • 00:09:23
    siop publications that are here they've
  • 00:09:27
    got a Career Center over here so that if
  • 00:09:29
    you were trained as an IO psychologist
  • 00:09:32
    you could come here and look for jobs or
  • 00:09:34
    opportunities businesses can find IO
  • 00:09:38
    psychologists that they want to work
  • 00:09:39
    with them the events are probably going
  • 00:09:45
    to be mostly pencil for the year 2020 if
  • 00:09:49
    anybody knows what I'm talking about so
  • 00:09:52
    we have a lot of information right here
  • 00:09:54
    on the SIOP webpage so if you're at all
  • 00:09:56
    thinking to yourself ah this seems like
  • 00:09:58
    kind of an interesting major for a
  • 00:10:00
    psychologist that website is really
  • 00:10:03
    really valuable now when we talk about
  • 00:10:08
    how to Train I owe psychologists there
  • 00:10:11
    is you know an approach to train that
  • 00:10:13
    really SIOP has laid out they've said
  • 00:10:17
    that they really want people who call
  • 00:10:19
    themselves
  • 00:10:19
    I owe psychologists to have this certain
  • 00:10:21
    kind of training so first off they
  • 00:10:25
    follow psy up the basic gist of psy ops
  • 00:10:28
    guidelines is that we want to train i/o
  • 00:10:31
    psychologists to be scientists first and
  • 00:10:34
    practitioners second so that scientist
  • 00:10:37
    practitioner model follows pretty much
  • 00:10:39
    any applied area of psychology anyway if
  • 00:10:43
    you're going to be a counselor or you're
  • 00:10:45
    going to be a clinical psychologist or
  • 00:10:46
    you're going to be a school psychologist
  • 00:10:48
    anything where you're going to have a
  • 00:10:50
    very applied perspective a lot of times
  • 00:10:54
    people think well awesome I'll be a
  • 00:10:56
    counselor and I won't have to take any
  • 00:10:57
    statistics or research methods or
  • 00:10:59
    something like that but APA and the
  • 00:11:01
    subdivisions of APA really want all
  • 00:11:04
    people who are trained to a psychologist
  • 00:11:06
    to have the scientist practitioner at
  • 00:11:08
    least
  • 00:11:08
    I'm set so what does that mean well
  • 00:11:11
    first off I owe psychologists are going
  • 00:11:13
    to be generators of knowledge that's the
  • 00:11:15
    scientist side so when I owe
  • 00:11:17
    psychologists are out in the field a lot
  • 00:11:19
    of times they're going to be collecting
  • 00:11:21
    data they're going to be giving
  • 00:11:23
    information knowledge to their client at
  • 00:11:25
    least right they are at least going to
  • 00:11:28
    be collecting data and providing that to
  • 00:11:30
    their client whoever the organization
  • 00:11:33
    might be on the other hand they might
  • 00:11:36
    also go a little step farther and
  • 00:11:38
    actually publish or present their
  • 00:11:40
    research to the general population or to
  • 00:11:43
    you know the world of psychologists
  • 00:11:45
    things like that and so they're going to
  • 00:11:47
    be generating knowledge that other
  • 00:11:48
    scientists could use also so it's not
  • 00:11:53
    just doing the kind of science that
  • 00:11:55
    would result in publication it's also
  • 00:11:57
    doing the kind of science that would
  • 00:11:58
    result in information that could be
  • 00:11:59
    shared with the client and then we on
  • 00:12:02
    the other hand psycho psychologists are
  • 00:12:04
    going to be practitioners they're going
  • 00:12:06
    to consume the knowledge that has been
  • 00:12:07
    produced by other IO psychologists or
  • 00:12:10
    other psychologists in general and apply
  • 00:12:12
    those to the setting where they find
  • 00:12:16
    themselves so that their client benefits
  • 00:12:18
    from that knowledge so we consider
  • 00:12:20
    ourselves scientists because we generate
  • 00:12:22
    knowledge and we can scare ourselves
  • 00:12:23
    practitioners because we take that
  • 00:12:25
    knowledge that we generated or somebody
  • 00:12:27
    else did and apply that in the
  • 00:12:29
    organizational setting all right now
  • 00:12:34
    most IR psychologists have some kind of
  • 00:12:36
    graduate degree at Eastern Washington
  • 00:12:39
    University we have a an IO miner that
  • 00:12:42
    you can earn on your way to a bachelor's
  • 00:12:45
    degree in psychology and that could set
  • 00:12:48
    you up to do some pretty neat things out
  • 00:12:50
    in the field but for the vast majority
  • 00:12:52
    of io psychologists a master's degree
  • 00:12:54
    with about two years of training will
  • 00:12:56
    really open the doors to a wide variety
  • 00:12:59
    of topics and opportunities and income
  • 00:13:04
    that wouldn't be available with only a
  • 00:13:08
    bachelor's degree a doctorate in IO
  • 00:13:11
    psychology is going to take you beyond
  • 00:13:14
    the masters another five years ish
  • 00:13:16
    something like that depending on where
  • 00:13:19
    you trained and what you do
  • 00:13:22
    and with that doctorate that means now
  • 00:13:23
    you could supervise other IO
  • 00:13:25
    psychologists you can command a higher
  • 00:13:27
    wage things like that locally there are
  • 00:13:31
    two schools that have a dedicated and
  • 00:13:33
    buy locally I mean Washington we have
  • 00:13:36
    Seattle Pacific University that has a
  • 00:13:38
    dedicated doctorate in IO psychology and
  • 00:13:41
    then WSU has a dedicated doctorate in
  • 00:13:44
    psychology IO psychology Portland State
  • 00:13:48
    University also has a master's degree in
  • 00:13:49
    IO psychology and I would just like to
  • 00:13:52
    mention that a person who wanted to
  • 00:13:55
    major in general psychology in a
  • 00:13:59
    master's degree could pair up with a
  • 00:14:02
    person who is focused on Io psychology
  • 00:14:05
    and end up with a master's degree that
  • 00:14:07
    has the training that they need that the
  • 00:14:09
    person needs for working out in the
  • 00:14:12
    field I have a PhD in cognitive
  • 00:14:15
    psychology but I have really passion for
  • 00:14:18
    IO psychology and so so far I've
  • 00:14:20
    graduated to IO psychology masters
  • 00:14:24
    students and both of them are out in the
  • 00:14:25
    world working in their field and so a
  • 00:14:29
    master's degree is enough usually to
  • 00:14:31
    make a pretty decent living a doctorate
  • 00:14:33
    will give you a little bit more
  • 00:14:33
    flexibility and freedom and probably a
  • 00:14:36
    higher income so the goal of training in
  • 00:14:40
    IO psychology is the same as it is in
  • 00:14:42
    every field of psychology first thing we
  • 00:14:44
    want you to do is become competent in
  • 00:14:46
    the principles the theories you know the
  • 00:14:51
    methodologies of IO psychology so let's
  • 00:14:54
    take our minor in IO psychology just as
  • 00:14:57
    an example if one wanted to minor in IO
  • 00:15:00
    psychology at Eastern Washington
  • 00:15:01
    University they would have to take this
  • 00:15:03
    class that you're taking right now plus
  • 00:15:05
    a class called tests and measures and I
  • 00:15:08
    think some students who come to see me
  • 00:15:10
    have usually taken the test measurements
  • 00:15:12
    class before they even have enrolled in
  • 00:15:14
    IO psychology the reason why test
  • 00:15:17
    measurements is required for a minor in
  • 00:15:20
    IO psychology is that one of the basic
  • 00:15:22
    competencies for being an IO
  • 00:15:25
    psychologist especially if you're going
  • 00:15:26
    to lean towards the AI side you might be
  • 00:15:29
    developing tests and measures for
  • 00:15:32
    selecting assess
  • 00:15:35
    employees if you're on the oside of Io
  • 00:15:39
    psychology you might need that Pesa
  • 00:15:41
    measurements experience so that you can
  • 00:15:43
    assess motivation assess you know the
  • 00:15:47
    culture that's going on in the in the
  • 00:15:51
    organization so the the ability to
  • 00:15:54
    design and to use tests is really super
  • 00:15:58
    critical as a competency for I am
  • 00:16:01
    psychologist so that's one of the main
  • 00:16:03
    goals of IO training is to develop those
  • 00:16:06
    basic competencies that are going to be
  • 00:16:08
    needed in the field now I pulled all of
  • 00:16:12
    this stuff from table one point one I
  • 00:16:15
    put I listed page four because I was
  • 00:16:18
    working out of the fourth edition of the
  • 00:16:20
    textbook when I made these slides it may
  • 00:16:22
    be on a different page in the fifth
  • 00:16:24
    edition I'm open to you using whichever
  • 00:16:26
    Edition you have so please if you don't
  • 00:16:30
    find table 1.1 on page 4 just because
  • 00:16:32
    you're in the other edition and just
  • 00:16:33
    look around a little bit it's table 1.1
  • 00:16:36
    but these are the basic competencies ok
  • 00:16:39
    that sounds like a lot of stuff right
  • 00:16:40
    but it's really not it's a it's things
  • 00:16:43
    that if you've had any training in
  • 00:16:45
    psychology at all you've probably picked
  • 00:16:46
    up a lot of these things already right
  • 00:16:48
    so first up we've got attitude theory if
  • 00:16:51
    you've taken any kind of social
  • 00:16:53
    psychology class or even a general psych
  • 00:16:55
    probably your teacher covered attitude
  • 00:16:57
    developments
  • 00:16:58
    you know measurements and change of
  • 00:17:00
    attitudes a lot of these things are
  • 00:17:01
    things that you've encountered in other
  • 00:17:03
    classes ethics of research you've
  • 00:17:06
    probably encountered already if you
  • 00:17:08
    haven't taken your you know scientific
  • 00:17:10
    principles class or you haven't taken
  • 00:17:11
    research methods maybe not thoroughly
  • 00:17:12
    you haven't gone through ethical but if
  • 00:17:15
    you've done abnormal psych you probably
  • 00:17:16
    have ethics right we covered this in a
  • 00:17:18
    lot of topics and then of course there
  • 00:17:21
    will be the legal and professional
  • 00:17:22
    context they're specific to IO that'll
  • 00:17:23
    need to be trained and then of course
  • 00:17:26
    we've got a lot of things they're just
  • 00:17:27
    standard psychology individual
  • 00:17:28
    differences you know research methods
  • 00:17:31
    statistical methods and data analysis so
  • 00:17:34
    they're just sort of standard things
  • 00:17:35
    that a person who's taking a bachelor's
  • 00:17:37
    degree in psychology would would be
  • 00:17:39
    trained with and then we have things are
  • 00:17:41
    kind of unique to IO the job task
  • 00:17:43
    analysis classification of tasks of jobs
  • 00:17:47
    you know training
  • 00:17:49
    you know how the theories behind
  • 00:17:51
    training you development development of
  • 00:17:54
    programmed evaluation of program some
  • 00:17:57
    some of those things are going to
  • 00:17:59
    overlap with things that you might have
  • 00:18:00
    experienced in other classes but those
  • 00:18:03
    are things those are the two things on
  • 00:18:05
    this list it might be in the legal and
  • 00:18:07
    professional context the job task task
  • 00:18:09
    analysis and classification and then the
  • 00:18:12
    training issues might be unique in your
  • 00:18:16
    training this might be in this class the
  • 00:18:18
    only time that you hear these things but
  • 00:18:19
    those are the kinds of things that we're
  • 00:18:21
    talking about it's not it's not rocket
  • 00:18:23
    science separate from all of psychology
  • 00:18:24
    it's building on what we do in
  • 00:18:27
    psychology in general so what do I owe
  • 00:18:31
    psychologists do well we have research
  • 00:18:37
    and scientists some psycho psychologists
  • 00:18:42
    who basically do research in science we
  • 00:18:45
    have IO psychologists that basically do
  • 00:18:47
    you know practice IO psychology so
  • 00:18:53
    academic would be what we mean by
  • 00:18:55
    research and science usually we have
  • 00:19:00
    people who are doing more than one kind
  • 00:19:03
    of thing so if you add up all these bars
  • 00:19:05
    you're going to recognize that it
  • 00:19:06
    actually sums to greater than 100
  • 00:19:09
    percent of IO psychologists because mo
  • 00:19:11
    psychologists do a mix one of the things
  • 00:19:14
    I really encourage my students my grad
  • 00:19:16
    students to do is to not only do their
  • 00:19:19
    training in IO psychology but also do
  • 00:19:21
    their training so that they can become a
  • 00:19:23
    teacher of community college or
  • 00:19:25
    university level classes because that
  • 00:19:28
    way they can have their consulting on
  • 00:19:30
    the side where they're doing they're
  • 00:19:33
    generating a really good income and
  • 00:19:34
    they're working for clients and things
  • 00:19:36
    like that and then they can teach a
  • 00:19:38
    couple of classes a quarter and earn
  • 00:19:40
    their benefits and you know also money
  • 00:19:45
    and stability and things like that so if
  • 00:19:47
    you have multiple skills you can
  • 00:19:50
    actually really develop a very secure
  • 00:19:52
    career as an analyst psychologist and
  • 00:19:55
    you'll notice that the smallest bar is
  • 00:19:58
    the government in the military that's
  • 00:20:00
    currently right now the government in
  • 00:20:02
    the military is this
  • 00:20:03
    smallest portion of employment for IO
  • 00:20:05
    psychologists you're going to see in the
  • 00:20:08
    history as we go through that that
  • 00:20:09
    actually it used to be the biggest part
  • 00:20:11
    so you know things change depending on
  • 00:20:14
    what's going on in the in the you know
  • 00:20:18
    society or the economy at the time
  • 00:20:19
    you'll see that consulting and private
  • 00:20:22
    organization those things are just about
  • 00:20:25
    equally common for IO psychologists a
  • 00:20:28
    lot of times when we think about private
  • 00:20:30
    organisations we're talking about
  • 00:20:31
    businesses usually and a lot of times I
  • 00:20:33
    know psychologists get employed forty
  • 00:20:36
    hour week kind of jobs working human
  • 00:20:39
    resources so part of their job and human
  • 00:20:42
    resources would be all this IO
  • 00:20:43
    psychology stuff where they're selecting
  • 00:20:45
    people and assessing people and training
  • 00:20:48
    people and things like that but there's
  • 00:20:50
    other stuff that goes on with human
  • 00:20:51
    resources like you have to fire people
  • 00:20:53
    and you have to manage you know benefit
  • 00:20:56
    so you have to met you there's a lot of
  • 00:20:58
    other stuff that goes on with human
  • 00:20:59
    resources but I would just like to
  • 00:21:01
    recommend if you're thinking Human
  • 00:21:03
    Resources at all make sure you're doing
  • 00:21:05
    the business electives that are part of
  • 00:21:10
    our I Oh psychology minor so we have
  • 00:21:12
    those two required classes which is this
  • 00:21:14
    class plus Tessa measurements and then
  • 00:21:17
    we have an array of choices of
  • 00:21:18
    alternative classes if your mind is
  • 00:21:20
    thinking Human Resources I would go
  • 00:21:22
    towards those business classes that are
  • 00:21:25
    on that list so you'll see that about
  • 00:21:27
    40% of IO psychologists have an academic
  • 00:21:31
    affiliation of some sort some of them
  • 00:21:33
    that's all they do they literally they
  • 00:21:35
    are academics and they do research on
  • 00:21:38
    this topic and maybe they work with
  • 00:21:39
    businesses for the purposes of
  • 00:21:41
    fulfilling their own research and kind
  • 00:21:43
    of keeping their I like to call it hands
  • 00:21:44
    dirty you know sort of staying on top of
  • 00:21:47
    what's going on in the business world
  • 00:21:49
    and stuff and then another subset of
  • 00:21:52
    those academics are ones who work in
  • 00:21:55
    academics and then literally consult or
  • 00:21:57
    work for a private organization you know
  • 00:22:01
    some some amount of hours less than
  • 00:22:04
    full-time things like that consulting is
  • 00:22:08
    a really common strategy for IO
  • 00:22:11
    psychologists where you're hired for
  • 00:22:14
    particular periods of time you're high
  • 00:22:16
    for this workshop or you're hired to do
  • 00:22:19
    this training or you're hired to do
  • 00:22:21
    something specific and it sounds kind of
  • 00:22:24
    scary to be a consultant because it
  • 00:22:26
    sounds like well I wouldn't know where
  • 00:22:29
    my next job is and I don't know what you
  • 00:22:31
    know it can make us very anxious not
  • 00:22:33
    knowing what's going to happen makes us
  • 00:22:34
    very anxious right but what are the
  • 00:22:37
    benefits of consulting is that you can
  • 00:22:39
    charge a lot for each of those
  • 00:22:40
    individual jobs and so it actually can
  • 00:22:44
    cumulate into a pretty decent living so
  • 00:22:46
    I would just like to argue don't be
  • 00:22:49
    scared of consulting as an option it can
  • 00:22:51
    be really really lucrative so major
  • 00:22:54
    areas where IO psychologists work well
  • 00:22:57
    you'll notice that there's a lot of i
  • 00:22:59
    right you've got the eye side which is
  • 00:23:01
    the selection the training and
  • 00:23:03
    development the performance appraisal
  • 00:23:05
    and management that's on the eye side
  • 00:23:09
    then we have some old stuff that I know
  • 00:23:12
    psychologists get hired for you know
  • 00:23:14
    organizational development quality of
  • 00:23:16
    work like consumer psychology and human
  • 00:23:19
    factors engineering our aspects of Io
  • 00:23:22
    psychology that are sort of separate
  • 00:23:25
    from the i/o general model consumer
  • 00:23:29
    psychology probably follows most closely
  • 00:23:30
    into the oh part because it's looking at
  • 00:23:33
    the psychology of consumers and what
  • 00:23:35
    brings them to this organization this
  • 00:23:38
    product things like that human factors
  • 00:23:41
    engineering is probably a little closer
  • 00:23:42
    to the eye side because of the looking
  • 00:23:45
    at how we can set up the physical
  • 00:23:47
    structures that humans interact with in
  • 00:23:50
    order to maintain their health maintain
  • 00:23:53
    their motivation you know human factors
  • 00:23:57
    engineers look at like your workstation
  • 00:24:00
    and determine you know what height your
  • 00:24:02
    keyboard should be relative to your
  • 00:24:05
    chair to ensure that you don't get
  • 00:24:07
    carpal tunnel you know human factors
  • 00:24:10
    engineers were the ones who came up the
  • 00:24:12
    idea that standing desks might be a good
  • 00:24:13
    idea those kinds of things so there's
  • 00:24:16
    kind of different areas of i/o
  • 00:24:17
    psychology one of my colleagues at
  • 00:24:20
    Eastern Washington University was he got
  • 00:24:23
    his PhD just in general Sykes back in
  • 00:24:25
    the 70s I think might have been the late
  • 00:24:28
    60s
  • 00:24:29
    you might know him dr. Williams he came
  • 00:24:35
    out with this PhD in general psychology
  • 00:24:37
    and he for a while worked at Boeing as
  • 00:24:39
    the human factors engineer and was
  • 00:24:41
    looking at like seating styles and
  • 00:24:43
    different aspects of that he didn't
  • 00:24:45
    really like working in the private
  • 00:24:47
    sector like that so he ended up coming
  • 00:24:49
    back to academia and got his job at
  • 00:24:51
    Eastern Washington University and you
  • 00:24:53
    know 40 years later here we are so but
  • 00:24:56
    you know that kind of engineering idea
  • 00:24:58
    actually my mentor from from graduate
  • 00:25:00
    school he was also a cognitive
  • 00:25:01
    psychologist like I am but he he had
  • 00:25:04
    been offered a really lucrative job by
  • 00:25:06
    Ford to do human factors engineering you
  • 00:25:09
    know look at the the interaction of the
  • 00:25:12
    human with the display panel on the on
  • 00:25:15
    the car to ensure that they aren't
  • 00:25:17
    distracted while they're driving so I
  • 00:25:19
    mean there are a lot of things that
  • 00:25:20
    psychologists can really add you guys
  • 00:25:22
    might be familiar with you know
  • 00:25:24
    Microsoft and Facebook and Google
  • 00:25:26
    looking at those kinds of issues
  • 00:25:28
    so human factors engineering isn't just
  • 00:25:30
    about like desks and you know actual
  • 00:25:33
    what you might think about as physical
  • 00:25:35
    structures it's also things like how do
  • 00:25:37
    I capture your attention in a field of
  • 00:25:39
    information things like that all right
  • 00:25:43
    so where do I Oh psychologists do their
  • 00:25:46
    work well obviously all over the place
  • 00:25:48
    but what this map is showing us is where
  • 00:25:50
    more IAO psychologists are employed so
  • 00:25:54
    you'll notice that we're in a white
  • 00:25:55
    state where there are that means that
  • 00:25:58
    there are less than they're 29 or fewer
  • 00:26:01
    IO psychologists in the state of
  • 00:26:03
    Washington that's what this chart is
  • 00:26:05
    showing us or that we haven't got any
  • 00:26:07
    data on it so I'm not sure which one it
  • 00:26:09
    is and the most recent data I could find
  • 00:26:10
    is from 2013 so I don't know if this is
  • 00:26:12
    growing or not but you'll see that
  • 00:26:16
    Minnesota and New York and Massachusetts
  • 00:26:17
    have the most IO psychologists and you
  • 00:26:22
    know the fewest that are reporting would
  • 00:26:25
    be Mississippi and Pennsylvania so it's
  • 00:26:27
    kind of you know you gotta take this
  • 00:26:28
    with a little bit of grain of salt
  • 00:26:29
    because I don't know why they wouldn't
  • 00:26:31
    be reported or if it just literally
  • 00:26:35
    means they're 29 or fewer in the state
  • 00:26:37
    you can imagine in a state with we've
  • 00:26:39
    got roughly 8 million people in the
  • 00:26:41
    state of Washington so you can kind of
  • 00:26:42
    imagine in a state of
  • 00:26:43
    eight million people and we do have some
  • 00:26:45
    large you know organizations in the
  • 00:26:49
    state right so you can imagine that you
  • 00:26:51
    could keep a number of i/os
  • 00:26:54
    psychologists busy but probably we have
  • 00:26:57
    a lot of people who are io psychologists
  • 00:26:59
    who also do something else so that they
  • 00:27:01
    can make sure that they're making a
  • 00:27:02
    decent living the annual salary really
  • 00:27:07
    varies by what area you're in the blue
  • 00:27:10
    line represents the private sector and
  • 00:27:13
    the orange line represents state
  • 00:27:16
    government and you'll notice there's no
  • 00:27:17
    green or red for the local or the
  • 00:27:19
    federal government private sector IO
  • 00:27:22
    psychologists do earn more money than IO
  • 00:27:24
    psychologists who work for governmental
  • 00:27:26
    entities that's always going to be a
  • 00:27:29
    given a lot of times people think that
  • 00:27:31
    the government is going to pay well but
  • 00:27:32
    it doesn't really pay as well as even
  • 00:27:34
    being a consultant for private
  • 00:27:38
    organization tends to give you a larger
  • 00:27:40
    paycheck than working 40 hours a week
  • 00:27:42
    for a governmental agency this is the
  • 00:27:46
    hourly rate this was annual salary so
  • 00:27:50
    you're seeing you know over 190,000
  • 00:27:52
    being the average annual salary and
  • 00:27:54
    actually this data is from about 2015 so
  • 00:27:58
    this isn't completely current either but
  • 00:28:02
    here we are hourly rate and that's where
  • 00:28:04
    it really gets interesting because if
  • 00:28:06
    you're working for the private sector as
  • 00:28:07
    a consultant and you can command you
  • 00:28:09
    know $100 an hour you can imagine that
  • 00:28:13
    you don't have to work a 40-hour week
  • 00:28:14
    working for the private sector and make
  • 00:28:17
    a decent living so that's one of the
  • 00:28:19
    things that makes great flexibility
  • 00:28:20
    whereas when you're working for the
  • 00:28:22
    government a lot of times you're on the
  • 00:28:23
    payroll and that helps to keep your
  • 00:28:25
    salary down really and by the way what
  • 00:28:29
    you're seeing along the x-axis is
  • 00:28:31
    percentile ranking so when you have for
  • 00:28:35
    example that 90th percentile where you
  • 00:28:37
    have that blue dot earning I don't know
  • 00:28:39
    is that 95 or $100 now I'm not sure when
  • 00:28:43
    you see that blue dot that means that
  • 00:28:44
    that person who is commanding $90 or $95
  • 00:28:47
    an hour
  • 00:28:48
    is earning more than 90 percent of the
  • 00:28:50
    other IO psychologist so that's a top
  • 00:28:53
    earner if you wanted to look at the 50th
  • 00:28:55
    percentile now you start to see that
  • 00:28:57
    state government wage and the private
  • 00:29:00
    sector wage isn't that different so you
  • 00:29:02
    know looking at 40 versus 45 dollars an
  • 00:29:05
    hour or something like that which is
  • 00:29:06
    someone at the very large hourly salary
  • 00:29:09
    I think we can all agree but you know if
  • 00:29:12
    you look down at 50 percent that means
  • 00:29:14
    that you're making more than half of the
  • 00:29:16
    other IO psychologists right so we might
  • 00:29:19
    argue that you know we want to look at
  • 00:29:22
    the highest number but maybe we would
  • 00:29:24
    want to target maybe the 25th percentile
  • 00:29:27
    is exiting their training and entering
  • 00:29:31
    the field of neuropsychologist you might
  • 00:29:33
    be commanding something like $40 an hour
  • 00:29:35
    in the private sector all right so here
  • 00:29:40
    we have a chart that shows the highest
  • 00:29:42
    paying States and the lowest paying
  • 00:29:44
    States and I don't know if we should be
  • 00:29:45
    happy or sad that that Washington isn't
  • 00:29:50
    showing up at all obviously we're in the
  • 00:29:52
    middle Florida is the highest Illinois
  • 00:29:55
    is the lowest paying average wage for
  • 00:29:59
    this career now this is not done don't
  • 00:30:00
    take the impression that Florida
  • 00:30:02
    government is paying this Illinois
  • 00:30:04
    government is they're just taking the
  • 00:30:05
    average for people who are IO
  • 00:30:07
    psychologists in these states I'm you
  • 00:30:09
    see the District of Columbia is repeated
  • 00:30:11
    right it's it is the lowest of the
  • 00:30:15
    highest-paying and it's the highest of
  • 00:30:17
    the lowest thing hmm this is what we
  • 00:30:21
    make you take Casa measurement so you
  • 00:30:22
    can interpret statistics and stuff like
  • 00:30:24
    this right so I'm not sure where our
  • 00:30:28
    average you know would be because it
  • 00:30:30
    looks like Washington State doesn't
  • 00:30:31
    really report this stuff to the to SIOP
  • 00:30:36
    this is where IO psychologists tend to
  • 00:30:39
    make the most money and you'll notice
  • 00:30:41
    health care and social assistance is the
  • 00:30:43
    top it's one of those growth industries
  • 00:30:46
    a lot of you maybe you know
  • 00:30:48
    simultaneously going for some kind of
  • 00:30:50
    health related degree if you're a health
  • 00:30:52
    psychology major which is our new major
  • 00:30:55
    because it's such a growing area right
  • 00:30:57
    so health and social assistance there is
  • 00:31:00
    a lot of need for training people and
  • 00:31:02
    selecting good employees and appraising
  • 00:31:05
    them and then also making sure that the
  • 00:31:06
    work climate is healthy for everybody
  • 00:31:09
    and then we have you know professional
  • 00:31:10
    scientific
  • 00:31:11
    Technical Services a lot of times in in
  • 00:31:13
    that category you're going to be looking
  • 00:31:15
    at consultants who come in and give
  • 00:31:17
    advice to organizations with the
  • 00:31:22
    manufacturing they're gonna be working
  • 00:31:23
    off in terms with factories and a lot of
  • 00:31:25
    times there will be human engineering
  • 00:31:26
    involved in this you know trying to
  • 00:31:28
    maximize production educational services
  • 00:31:31
    a lot of this educational services can
  • 00:31:33
    fall under training IO psychologists do
  • 00:31:36
    a lot of the you know sexual harassment
  • 00:31:39
    training of the title 9 training or the
  • 00:31:40
    other kinds of training that are
  • 00:31:42
    required for for federal reasons and
  • 00:31:44
    things like that or state reasons and
  • 00:31:46
    also educational services such as
  • 00:31:48
    training employees for the job that
  • 00:31:51
    they're going to be doing those kinds of
  • 00:31:53
    things so when you see the word
  • 00:31:54
    educational I just don't want you to
  • 00:31:55
    think that they are working in education
  • 00:31:57
    what educational services means is they
  • 00:32:00
    are actually educating the employees
  • 00:32:02
    about something and then transportation
  • 00:32:05
    and warehousing the supply chain you
  • 00:32:09
    know maximizing efficiencies things like
  • 00:32:11
    this I Oh psychologist can have a lot of
  • 00:32:13
    impact on you know helping to build the
  • 00:32:17
    culture helping to build the processes
  • 00:32:19
    that will ensure that transportation
  • 00:32:21
    warehousing goes smoothly
  • 00:32:23
    now they tend to come in as consultants
  • 00:32:25
    in these areas that are lower paid and
  • 00:32:27
    so you see people coming in doing maybe
  • 00:32:30
    a job for a finite sum of money and then
  • 00:32:34
    they're and then they don't work with
  • 00:32:36
    that company again for a while so these
  • 00:32:38
    oftentimes the lower paying means that
  • 00:32:40
    they came in they consulted and that's a
  • 00:32:42
    pretty decent salary for a person who is
  • 00:32:44
    coming in and consulting for individual
  • 00:32:46
    organizations now the thing you should
  • 00:32:48
    need to be aware about that kind of
  • 00:32:49
    consulting thing is that you sort of
  • 00:32:50
    have to promote yourself right so an
  • 00:32:53
    online presence you know making a lot of
  • 00:32:56
    connections in your area is really
  • 00:32:59
    important so in order to be a really
  • 00:33:02
    successful IO psychologist who works as
  • 00:33:05
    a consultant you really have to work it
  • 00:33:08
    is a lot of it is a lot of attending
  • 00:33:11
    events and meeting people and it might
  • 00:33:14
    even involve cold calling it's it's a
  • 00:33:17
    business so it can be a tricky career
  • 00:33:20
    for people who don't find that to be
  • 00:33:21
    their natural tendency
  • 00:33:24
    all right so that concludes my
  • 00:33:26
    discussion of you know what is IO
  • 00:33:28
    psychology and how do you get trained
  • 00:33:30
    let's return for the next segment and
  • 00:33:34
    talk about the history of IO psychology
  • 00:33:35
    and where we are now so I will see you
  • 00:33:38
    in the next one
Tags
  • IO psychology
  • SIOP
  • workplace psychology
  • psychological principles
  • employee performance
  • job analysis
  • scientist-practitioner model
  • work attitudes
  • training and development
  • organizational development