Delivering Halal Services (Clients Pay $10k+ For)
Zusammenfassung
TLDRVideoen handler om viktigheten av å levere resultater og ikke bare selge tjenester basert på tid eller kunnskapsnivå for å lykkes som entreprenør. Som muslimer er det en del av troen å levere høy kvalitet, og profeten Muhammad sa at Allah elsker når man perfeksjonerer sitt arbeid. Å bygge gode systemer for tjenestelevering og forretningsforhold gjør at man kan overstige kundekravene, skape lojalitet, og øke inntektene. Videoen deler tips for å sette opp effektive systemer som involverer serviceleveranse, klientrelasjoner, automatisering, og kommunikasjon. Onboarding-prosessen er viktig for å gi kunden en følelse av umiddelbar suksess, og ved å gå den ekstra milen kan man skille seg ut fra konkurrentene. Til slutt kan gode klienter gi flere kunder gjennom anbefalinger, og det hele kan dreie seg om en syklus av suksess.
Mitbringsel
- 🔍 Fokus på resultater, ikke bare innsats eller tidsbruk.
- 🌟 Eksellens i arbeid er en del av islamsk tro.
- 🛠 Bygg strukturerte systemer for tjenesteleveranse.
- 🤝 Sterke klientforhold er avgjørende for suksess.
- 📈 Automatisering øker effektiviteten.
- 🎯 Klar kommunikasjon med klientene er nøkkelen.
- 📋 Gjennomgå klientens behov i detalj under onboarding.
- 🎁 Gå den ekstra milen for klienttilfredshet.
- 🔄 Fortsatt forbedring av forretningsprosesser.
- 💼 Ærlighet og integritet i forretninger er essensielt.
Zeitleiste
- 00:00:00 - 00:05:00
Personer betaler deg ikke for tiden, innsatsen eller kunnskapen din, men for resultatene du leverer. For å oppnå dette må man bygge systemer som ikke bare møter, men overgår kundens forventninger. Et godt tjenesteleveringssystem krever perfeksjon, en dyd understøttet av troen. Lever perfekte tjenester for å oppnå stor innvirkning og forhold til kundene, noe som til slutt vil føre til høyere inntekter.
- 00:05:00 - 00:10:00
Tjenestelevering starter med en strømlinjeformet ombordstigningsprosess hvor kundens førsteinntrykk etableres. Det er avgjørende å være godt forberedt gjennom grundig forskning, og sikre at klienten føler instant suksess rett etter avtalen. Videreføring i prosessen innebærer detaljert planlegging og måling av ytelse for å bekrefte at klientforventninger oppfylles.
- 00:10:00 - 00:15:00
Etter onboarding er det viktig å gi klienten en omfattende handlingsplan som beskriver mål, tidsfrister og forventede resultater. Fortsette å engasjere klienten med regelmessige statusoppdateringer og feire milepæler sammen når de oppnås. Dette styrker båndet og sikrer en løpende følelse av suksess for klienten gjennom samarbeidets varighet.
- 00:15:00 - 00:20:00
Effektiv prosjektstyring krever bruk av verktøy og automatisering for å maksimere effektivitetsnivået, spesielt når bedriften vokser. Å sette opp systemer til å håndtere rutinemessige prosesser slik som onboarding frigjør tid og energi for viktigere oppgaver. Delegere arbeidsoppgaver kan også være nødvendig når kapasiteten strekkes, men dette kommer som et sekundært trinn når en har vokst bedriften.
- 00:20:00 - 00:25:00
Sterk kundekommunikasjon er nøkkelen til suksess, med regelmessige samtaler for å opprettholde tillit og tilfredshet. Feire suksesser sammen for å styrke forholdet, ikke bare fokusere på resultater eller lønninger. Tjenestelevering handler om å overgå forventningene, perfeksjonere oppgaven, som i en hadith hvor profeten sa at Allah elsker når en mann fullfører oppgaven perfekt.
- 00:25:00 - 00:30:33
For å øke inntjeningene, fokuser på mersalg og verdiøkning for eksisterende kunder. Utforsk muligheter for å implementere prestasjonsbaserte avgifter for å øke potensialet. Etter at tjenestesystemene er på plass og relasjonene er sterke, vil tilfredse kunder lettere anbefale deg videre, hvilket driver vekst gjennom anbefalinger. Dette bygger en selvgående forretningssyklus for vekst og suksess.
Mind Map
Häufig gestellte Fragen
Hva betaler kundene egentlig for?
Kunder betaler for resultater, ikke bare for tiden, innsatsen eller kunnskapen du har.
Hvordan kan muslimer bygge suksessfulle virksomheter?
Ved å levere tjenester som ikke bare møter, men overgår kundens forventninger, og ved å inkorporere troen på at perfeksjon av arbeid er elsket av Allah.
Hvorfor er forholdet til klientene viktig i forretningssammenheng?
Et godt forhold til klientene skaper lojalitet, høyere inntekt og kan gi anbefalinger som fører til flere kunder.
Hvordan kan man forbedre tjenesteleveringssystemer?
Ved å ha klare prosesser, automatisere hvor mulig, sette frykt for Gud i å være ærlig og pålitelig, og ved å sikre konstant kommunikasjon med klientene.
Hva er noen viktige aspekter av on-boarding prosessen?
Forberedelse, klare forventninger, innhenting av nødvendig informasjon, og en varm velkomst som gir klienten en følelse av umiddelbar suksess.
Hvordan kan man forbedre kundeservice?
Gjennom systematisk tilnærming, å gå den ekstra milen hvor mulig, og ved å opprettholde god kommunikasjon og ærlighet.
Hva er forskjellen mellom å gå en ekstra mil og å overlevere?
Å gå en ekstra mil betyr å imponere klienten innenfor forventningene. Overlevering kan heve klientens standarder til et nivå som er vanskelig å opprettholde.
Hvorfor er det viktig å bygge systemer i en bedrift?
Systemer gir struktur, effektivitet, og øker kvaliteten på tjenesteleveringen, noe som igjen fører til bedre kundetilfredshet og lojalitet.
Hva sier islam om forretningsetikk?
Islam oppfordrer til ærlighet, pålitelighet, og forpliktelse til å levere høy kvalitet i arbeid, noe som er sett på som en del av troen og kan lede til stor belønning.
Hvordan kan man tjene mer på eksisterende kunder?
Gjennom mersalg ved å tilby merverdi, bruke performance-baserte prisstrategier når erfarne, og ved å forhandle om større prosjekter basert på tidligere resultater.
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- 00:00:00what if I told you that people aren't
- 00:00:02paying for your time your effort or even
- 00:00:04your knowledge they are paying you for
- 00:00:07one thing results and as Muslims
- 00:00:11excellence in what we do isn't just a
- 00:00:13business strategy it's part of our faith
- 00:00:16the truth is anyone can sell a service
- 00:00:20but very few can deliver results so
- 00:00:23valuable that clients are willing to pay
- 00:00:25thousands of dollars for it and that's
- 00:00:27one of the biggest differences between
- 00:00:30struggling Freelancers and successful
- 00:00:32entrepreneurs so you must ask yourself
- 00:00:35are you just doing the job or are you
- 00:00:38striving to perfect it and deliver Real
- 00:00:40Results today's video I'm going to show
- 00:00:43you how you as a Muslim can build
- 00:00:46systems that don't just meet the
- 00:00:48expectations of your client but they
- 00:00:51exceed them bringing you more Baraka
- 00:00:53client loyalty and higher paychecks and
- 00:00:56our Prophet Muhammad sallallahu alaihi
- 00:00:58wasallam said verily Allah loves that
- 00:01:01when any of you does a job you should
- 00:01:03perfect it and this Hadith is the answer
- 00:01:05to building a successful Hal business
- 00:01:08because a great service will provide
- 00:01:10great results Great impact great
- 00:01:13relationships and eventually that will
- 00:01:16lead to great money and paychecks and
- 00:01:18also we must remember that our Prophet
- 00:01:20Muhammad sallallahu alaihi wasallam said
- 00:01:22the honest and trustworthy Merchant will
- 00:01:25be with the prophets the truthful and
- 00:01:27the martyrs which means that if we do
- 00:01:29business in the right way and focus on
- 00:01:31our Delivery Systems we are not only
- 00:01:34able to build a successful H business in
- 00:01:36this D but also build success for this
- 00:01:40so in this video we are going to talk
- 00:01:42about service Delivery Systems which
- 00:01:45consist of four things the first thing
- 00:01:47that we will focus on is Service
- 00:01:48delivery in and of itself how to deliver
- 00:01:50the right service and build systems
- 00:01:52around it then the second thing is
- 00:01:54client relationship how to build
- 00:01:56relationships that increase the quality
- 00:01:59of your service even more then we are
- 00:02:01going to talk about how those systems
- 00:02:02can make you more per client and at the
- 00:02:04end we will focus on how you can get
- 00:02:06more clients Easier by having the right
- 00:02:09systems because you must understand that
- 00:02:11business is all about Building Systems
- 00:02:14and processes especially when you want
- 00:02:16to grow and skill and you can probably
- 00:02:19relate to this when you start your
- 00:02:20business you will see that there are so
- 00:02:23many things that you have to do sales
- 00:02:25for example you need to work with
- 00:02:26deadlines and manage them in the right
- 00:02:28way you need to send updates to your
- 00:02:29client cents when are you going to do
- 00:02:31that invoicing them in the right time
- 00:02:33you have meetings you have you have on
- 00:02:34boarding processes results that you need
- 00:02:37to take care of Finance there are so
- 00:02:39many things that you need to do and that
- 00:02:41can sometimes be very overwhelming and
- 00:02:43that's when systems and processes come
- 00:02:45to place so instead of focusing on all
- 00:02:47of this together at the same time a
- 00:02:49better thing is to build a process
- 00:02:50around it a step-by-step process for
- 00:02:53example your process could start with
- 00:02:55Sals then once you've closed the client
- 00:02:57you start the onboarding process and
- 00:02:59during the onboarding process you start
- 00:03:01with a kickoff call then based on all of
- 00:03:03that information you start briefing with
- 00:03:05your team and everyone that is involved
- 00:03:07you set up the campaign and everything
- 00:03:09that you do in order to really start
- 00:03:10working on the project then you will
- 00:03:12make sure that all of the data will be
- 00:03:13measured in the right way you focus on
- 00:03:15improving that and that leads to the
- 00:03:17results that you want now this is just
- 00:03:19an example but you need to make sure
- 00:03:21that you build processes in every
- 00:03:24individual part of your business because
- 00:03:26that's actually the customer experience
- 00:03:28where your clients are going through and
- 00:03:30that way when you manage that in the
- 00:03:31right way you can see where a client is
- 00:03:33in that process what they are expecting
- 00:03:35you can build systems around it you can
- 00:03:36build automations around it everything
- 00:03:39like that and in order to build such a
- 00:03:40system for yourself you need to identify
- 00:03:43all the processes in your business and
- 00:03:45build a system around it identify
- 00:03:47everything that is going on write it
- 00:03:49down and make sure that you think about
- 00:03:51how you can increase the quality of that
- 00:03:53part so that the customer experience is
- 00:03:55at the highest level and that way you
- 00:03:57build a secret system behind your
- 00:03:59success
- 00:04:00because those systems will work for you
- 00:04:02the more focus and Clarity you have the
- 00:04:04better results you can produce the more
- 00:04:06focused you will be etc etc it can even
- 00:04:09lead to exceeding your client
- 00:04:11expectations leading to an amazing
- 00:04:13customer experience and that's one of
- 00:04:15the most important things and in a
- 00:04:17recent study many business owners were
- 00:04:19asked what kind of people they would
- 00:04:21rather work with people that have better
- 00:04:23services or people that provide better
- 00:04:26results and it might surprise you but
- 00:04:2894% sent chose service over results so
- 00:04:32yes of course it's very important that
- 00:04:34you deliver the right results and having
- 00:04:36systems will determine that you have the
- 00:04:38right results but the service that you
- 00:04:40provide for your client is way more
- 00:04:43important than the results and that's
- 00:04:45where we will focus on today inshallah
- 00:04:47now let's start with the first step
- 00:04:49Service delivery and when speaking about
- 00:04:50Service delivery there are a few things
- 00:04:52that you need to keep in mind you need a
- 00:04:54good onboarding process a game plan that
- 00:04:56you share with your client and your team
- 00:04:58management and communication
- 00:05:00Automation and when there are more
- 00:05:02people involved or when you your
- 00:05:03business is growing how you can delegate
- 00:05:05that to a team now let's start zooming
- 00:05:08into the onboarding process and your
- 00:05:10onboarding process is very important
- 00:05:13it's your first impression after the
- 00:05:14seal has been made and that's one of the
- 00:05:17most important moments because after
- 00:05:19someone made a transaction or signed a
- 00:05:21contract or anything like that you need
- 00:05:23to make sure that they are happy about
- 00:05:25the decision that they've made so the
- 00:05:26onboarding process is very very
- 00:05:29important and you need to make sure that
- 00:05:31it's smooth and easy and when speaking
- 00:05:33about onboarding there are a few
- 00:05:35different stages that your client must
- 00:05:36go through starting with the pre-
- 00:05:38onboarding everything that happens right
- 00:05:40after the seill then you have the
- 00:05:42onboarding call which is very important
- 00:05:44and then the post onboarding everything
- 00:05:46that happens directly after you had this
- 00:05:48onboarding call so before the onboarding
- 00:05:50it's very important that you do some
- 00:05:52research that you exactly know who this
- 00:05:54client is and also what kind of things
- 00:05:56he already told you in the sales call or
- 00:05:58anything like that because something
- 00:06:00that can be very irritating for a client
- 00:06:02is that he needs to share things with
- 00:06:03you that he actually already told you or
- 00:06:06things that you can already find online
- 00:06:08when you ask him a question about
- 00:06:09something that is already on his website
- 00:06:11for example then he might be thinking
- 00:06:13like oh he didn't really do good
- 00:06:15research and when you are prepared
- 00:06:17during your on boarding call and exactly
- 00:06:19know everything about the client that
- 00:06:20you were able to found then the client
- 00:06:22will be thinking oh hey this man did
- 00:06:25really good research you know and that's
- 00:06:27very important that's what you want and
- 00:06:28then preparation is also very important
- 00:06:31doing research is preparing making sure
- 00:06:33that you outline the call and write down
- 00:06:35everything that you need from the client
- 00:06:37before you can start is also very
- 00:06:38important from where I come from they
- 00:06:40say preparation is half of the work and
- 00:06:43that's really true when you are prepared
- 00:06:45things will go easier in every aspect
- 00:06:47and that's not only during this
- 00:06:49onboarding call but in every aspect of
- 00:06:50your business when you build processes
- 00:06:52you are better prepared and things will
- 00:06:54go easier both for you as for your
- 00:06:56clients and also something that I really
- 00:06:59like and and think is also really
- 00:07:01important to do is making sure that your
- 00:07:03client experiences something like
- 00:07:05instant success and of course most of
- 00:07:07the time for example if you are building
- 00:07:09a website or when you're running paid
- 00:07:11ads or doing marketing copyrighting
- 00:07:13anything like that it's really hard to
- 00:07:15already give him instant success or
- 00:07:17instant results or anything like that
- 00:07:19but you must make sure that after the
- 00:07:21transaction like right after the seal
- 00:07:23that they experience something that
- 00:07:25makes them feel happy about the decision
- 00:07:27that they've made for example what we
- 00:07:29did did in our agency for your brand
- 00:07:31right after the client signed the
- 00:07:32contract was sending them a whole
- 00:07:34digital onboarding process and the
- 00:07:36person that you see here on the screen
- 00:07:38is my colleague Melvin who shared a
- 00:07:40video where he is like celebrating the
- 00:07:42fact that the client started working
- 00:07:44with us we gave them a warm welcome we
- 00:07:46introduced them to the team and even
- 00:07:48like you can see on the screen right
- 00:07:49over there we convinced them that they
- 00:07:51made the right decision by showing them
- 00:07:53results that other clients got while
- 00:07:55working with us and after watching that
- 00:07:57video they could start an onboarding
- 00:07:59themselves where we would ask them a few
- 00:08:00couple questions before we dive into the
- 00:08:03call so that we are better prepared and
- 00:08:05they also know what to expect and I
- 00:08:07don't necessarily mean that you have to
- 00:08:08do that of course but you just need to
- 00:08:10make sure that they experience some sort
- 00:08:12of instant success something that makes
- 00:08:15them feel good you can record a quick
- 00:08:16little video share that to them or
- 00:08:19something that we also did was sending
- 00:08:20them a little package so we send them a
- 00:08:23little gift box with some fruit a
- 00:08:24personal card and some little presents
- 00:08:26that we actually sent to the home
- 00:08:28address of this client so there are a
- 00:08:29lot of things that you can do to show
- 00:08:31appreciation and let the client have a
- 00:08:33very amazing experience right from the
- 00:08:36beginning and then in the next stage we
- 00:08:38will have the onboarding call the call
- 00:08:40with your client where you need to make
- 00:08:41sure that also this is an instant
- 00:08:43success you need to be clear ask the
- 00:08:46right questions and make sure that your
- 00:08:47client is really excited about starting
- 00:08:50this partnership with you and that
- 00:08:51starts with asking the right info
- 00:08:53getting the right info asking the right
- 00:08:55questions and making sure that you have
- 00:08:57everything that you need in order to
- 00:08:59start as soon as possible after this
- 00:09:01call because the most annoying thing is
- 00:09:03that you need things after the onb
- 00:09:05boarding call that you constantly ask
- 00:09:06questions to your clients you need to
- 00:09:08make sure that after this call you have
- 00:09:10everything you need to directly start
- 00:09:12working and that starts with getting the
- 00:09:14right info also you can use this call to
- 00:09:16already set up the processes together
- 00:09:18with your client for example if you're
- 00:09:20going to run ads you need to set up a ad
- 00:09:22account connect the right payment
- 00:09:24methods you can do this in the
- 00:09:25onboarding call already or when you are
- 00:09:27building a website you can ask access to
- 00:09:29domain email hosting everything like
- 00:09:32that then just like I said you need to
- 00:09:34set expectations make sure that you tell
- 00:09:36your client everything that he can
- 00:09:38expect what steps you're going to take
- 00:09:40when he can expect what and everything
- 00:09:42that will be included in this
- 00:09:43partnership also it's very important
- 00:09:45that you ask the right questions at that
- 00:09:47moment just like I said you need all of
- 00:09:48the information and also communicating
- 00:09:50it to them maybe they have questions
- 00:09:52that they want to ask you make sure that
- 00:09:54everything is clear at the end of this
- 00:09:56call and that you communicate the next
- 00:09:57steps to them and then then after you
- 00:09:59had this onboarding call you directly
- 00:10:02get into action starting with finishing
- 00:10:04a game plan which I will dive deeper
- 00:10:06into during this video but long story
- 00:10:09short the game plan is actually an
- 00:10:11overview of everything that the client
- 00:10:12can expect it will include everything
- 00:10:15that you have been talking about in the
- 00:10:16on boarding call in the sales processes
- 00:10:18the targets everything like that and
- 00:10:21then you get to work it's important that
- 00:10:23you immediately start working on it so
- 00:10:24that you can provide the results as soon
- 00:10:26as possible and then maybe after a
- 00:10:28couple of days or a couple couple of
- 00:10:29weeks you make sure that you also
- 00:10:31schedule some check-in calls with both
- 00:10:33your client and maybe with the people
- 00:10:35that are involved for example your team
- 00:10:37it can go through calls but also can go
- 00:10:39with looms video updates messages
- 00:10:42something like that because you can work
- 00:10:44very hard but the client must see that
- 00:10:46as well he must feel that there is
- 00:10:47something happening it cannot happen
- 00:10:49that after the onboarding call they
- 00:10:50don't hear anything from you for 3 4
- 00:10:52months or something like that for
- 00:10:54example building a website can take very
- 00:10:56long but make sure that you show them
- 00:10:58the process step by step that they have
- 00:11:00the feeling that there's something
- 00:11:01happening also when you're doing
- 00:11:03copyrighting maybe the deadline is in
- 00:11:05one month make sure that you're sending
- 00:11:06some weekly updates that the client
- 00:11:08feels that there's something happening
- 00:11:10because that also will lead to some
- 00:11:11instant success wherever the client is
- 00:11:13in the process they need to feel that
- 00:11:15they are growing that something is
- 00:11:17happening that someone is working very
- 00:11:18hard so after the onboarding call you
- 00:11:21give them a lot of instant success you
- 00:11:22give them a game plan that confirms
- 00:11:24everything that you've been talking
- 00:11:26about with the right goals targets you
- 00:11:28start working and giving him updates and
- 00:11:30he feels that there's something
- 00:11:32happening you know and that's that's the
- 00:11:33most important part and that way you
- 00:11:35start off your partnership with a really
- 00:11:37good intention with the right mindset
- 00:11:40with the right flow energy everything
- 00:11:42like that it's amazing and now let's
- 00:11:44Zoom a little bit deeper into the game
- 00:11:46plan that you sent after the on boarding
- 00:11:47call because a great game plan will
- 00:11:50boost your client's experience and also
- 00:11:52makes the produce and goals clearer for
- 00:11:54you and maybe your team that could be
- 00:11:56involved just like I said this is the
- 00:11:58most important thing you need to do
- 00:12:00after you're on boarding a good game
- 00:12:02plan will set the tone and intention for
- 00:12:04the rest of the partnership and that
- 00:12:06includes a main overview the main
- 00:12:08overview is actually all of the
- 00:12:09information that you share with your
- 00:12:11client about yourself your company your
- 00:12:13team for example the processes systems
- 00:12:15that you use just to make sure that your
- 00:12:17client is understanding a little bit
- 00:12:19more about what you're doing for example
- 00:12:21when you're building a website your
- 00:12:23client just wants a website but he has
- 00:12:24no clue what is happening how that
- 00:12:26process works step by step so make sure
- 00:12:29to communicate it a little bit more
- 00:12:30clearly then you're going to include the
- 00:12:32deliverables just like I said for
- 00:12:34example if you have sold a website then
- 00:12:37that will be the end result the end
- 00:12:38product but you need to be a little bit
- 00:12:40more specific how many pages will be on
- 00:12:42that website is it responsive on both
- 00:12:44mobile is it accessible on every
- 00:12:46platform is the copy included the images
- 00:12:49design how does that work is the hosting
- 00:12:51included yes or no you need to make sure
- 00:12:53that you really clearly communicate
- 00:12:55everything that you will be delivering
- 00:12:57at the end of the partnership or on the
- 00:12:58month basis if you're running ads for
- 00:13:00example then you turn those deliverables
- 00:13:02into goals and clear targets because a
- 00:13:05client for example is not buying a
- 00:13:07website because he wants a website he's
- 00:13:09buying a website because he wants to
- 00:13:10generate more traffic because he wants
- 00:13:12to increase his online customer
- 00:13:14experience because he wants a website or
- 00:13:16a web shop that converts into sales and
- 00:13:18leads so make sure that you write it
- 00:13:19down in that way just like I said in
- 00:13:21many of my videos the more value you
- 00:13:23deliver the more you can charge so
- 00:13:25please focus and include those targets
- 00:13:27as well and make sure that your whole
- 00:13:28Pro process is focused on getting these
- 00:13:31results then link all of that to the
- 00:13:33right time frames and deadlines make
- 00:13:35sure that your client and your team
- 00:13:37understands when you want to finish
- 00:13:38certain tasks it's like a step-by-step
- 00:13:41process make sure that you communicate
- 00:13:42to your client when he can expect some
- 00:13:44things and updates from you and also for
- 00:13:47yourself it's better to make sure that
- 00:13:48the big task that you have is divided
- 00:13:50into little steps that you can take then
- 00:13:52the last thing is giving the right
- 00:13:53instructions to both your team to
- 00:13:55yourself but also to your client if
- 00:13:57there's anything that you still need
- 00:13:58from on a specific time make sure that
- 00:14:00it's written down in there and that way
- 00:14:02you have a game plan that is completely
- 00:14:04ready to start executing on and I
- 00:14:07understand you might be thinking that
- 00:14:08this is very time intensive and yes of
- 00:14:10course it takes some time to write down
- 00:14:11a very good game plan but this is when
- 00:14:13systems come to place because if you're
- 00:14:15delivering the same service to all of
- 00:14:17your clients then 95% of every game plan
- 00:14:20that you send to your clients will be
- 00:14:22the same you just need to make sure that
- 00:14:24you personalize it and change some
- 00:14:26Fields if necessary but you are just
- 00:14:28following that step by-step process that
- 00:14:30is the same for every single client now
- 00:14:32let's move into the third step of the
- 00:14:34delivery process which is management
- 00:14:36because when working with a client it is
- 00:14:38really important to be organized both
- 00:14:41for you and your team as for your client
- 00:14:43because just like I said in the
- 00:14:44beginning of this video there is so much
- 00:14:46going on in your business you need to
- 00:14:48make sure that you understand where a
- 00:14:50client is in that process setting up the
- 00:14:52right expectations making sure that
- 00:14:54you're hitting deadlines because
- 00:14:56otherwise if your schedule is a chaos
- 00:14:58your client will feel and see that as
- 00:14:59well which makes them feel less happy
- 00:15:01and excited about your service and
- 00:15:03that's when you can use systems tools
- 00:15:05and software to manage your projects
- 00:15:07such as Trello or notion just use the
- 00:15:10right systems to manage your projects
- 00:15:12throughs deadlines tasks etc etc and
- 00:15:15that way you have a very clear picture
- 00:15:17of everything that is going on in your
- 00:15:18business you can see where you are
- 00:15:20working on what has the most priority
- 00:15:23and then you have just time to focus on
- 00:15:25the things that needs to happen right
- 00:15:26now because the more things you need to
- 00:15:28do the more brain capacity it will take
- 00:15:30but by brain dumping and writing down
- 00:15:32all of the tests that you need to do you
- 00:15:34will have more focus on the things that
- 00:15:35you need to do right now and this will
- 00:15:37give both sides absolute Clarity on what
- 00:15:40they're working on like I said both for
- 00:15:42you for your team as for your client
- 00:15:44then the next step is that you automate
- 00:15:46the process even more because Allah
- 00:15:47subhana tala gave us a certain amount of
- 00:15:49energy and time that we can use and that
- 00:15:51we need to use in the right way you know
- 00:15:53but the more clients you're getting the
- 00:15:55more things you need to do and then at
- 00:15:57some point you're reaching the capacity
- 00:15:59of your energy and time and that's when
- 00:16:01software and tools are very essential
- 00:16:03because you can automate a lot of
- 00:16:04processes and things that you're
- 00:16:06currently doing manually so the more
- 00:16:07software and tools you use the more
- 00:16:09space you create in your time and your
- 00:16:11energy it's a constant balance between
- 00:16:13this and that's why it's so important
- 00:16:15for example you can use zapier and
- 00:16:17zapier is a tool that can let you
- 00:16:19automate nearly everything which can
- 00:16:21save you time that you can spend the
- 00:16:23more important tasks for example you can
- 00:16:25automate the whole on boarding process
- 00:16:27that we've just been talking about well
- 00:16:29actually almost you can automatically
- 00:16:31send them a welcome email sending them a
- 00:16:33payment link sending the contract adding
- 00:16:36them into a right chat setting up the
- 00:16:38whole system I mean with zapier for
- 00:16:40example you can just set up triggers
- 00:16:42after the contract has been signed the
- 00:16:44onboarding link will automatically be
- 00:16:45sent a welcome email will automatically
- 00:16:47be sent you can set up these triggers to
- 00:16:49really automate that whole process so
- 00:16:51you don't have to think about that
- 00:16:53anymore and another way to do that once
- 00:16:55you grow bigger with your company is to
- 00:16:57delicate more of your tasks because just
- 00:16:59like I said The more you grow the more
- 00:17:01tasks and the more responsibilities
- 00:17:02you're getting and hiring team members
- 00:17:04for example is a way to buy back time
- 00:17:07and to keep focus on the most important
- 00:17:09things however you shouldn't worry about
- 00:17:11this yet if you're just starting out you
- 00:17:13know it's a step-by-step journey in the
- 00:17:14beginning you just have to work really
- 00:17:16really hard but the more your revenue is
- 00:17:18growing the more you can use that
- 00:17:20Revenue to hire a team buy the right
- 00:17:23systems automate the process more
- 00:17:25because if you just work hard now you
- 00:17:27can use these systems in order to buy
- 00:17:29back time later and then once you have
- 00:17:32set up your service delivery in the
- 00:17:33right way it's time to focus on the
- 00:17:35client relationship and the client
- 00:17:37relationship consists of a few things on
- 00:17:39your communication when are you going to
- 00:17:41have meetings chats updates everything
- 00:17:44like that also Service delivery is part
- 00:17:46of your client relationship because how
- 00:17:48you deliver it will determine how they
- 00:17:49feel about you and your service we will
- 00:17:51be zooming in a little bit into going
- 00:17:53that extra mile how you can set yourself
- 00:17:55apart from all of the competitors in the
- 00:17:57space your character your value vales
- 00:17:59and your honesty during that partnership
- 00:18:01because of course as Muslims it is very
- 00:18:03important that we're not only focused on
- 00:18:05money and the results and anything like
- 00:18:07that no we have to understand that
- 00:18:08business is all about building
- 00:18:10relationships and providing a right
- 00:18:12service to your clients so in this
- 00:18:14section we will cover how to have and
- 00:18:16create the best relationship with your
- 00:18:18clients and this step is very very
- 00:18:21crucial if you want to benefit from step
- 00:18:23three and four as well because that will
- 00:18:26teach you how to leverage that
- 00:18:27relationship to even make more money
- 00:18:29inshallah you have to understand that
- 00:18:31your relationship with your clients is
- 00:18:33the most important thing just like I
- 00:18:35shared in the beginning of this video
- 00:18:37with the study they've done service is
- 00:18:39more important than the results and your
- 00:18:41service is the way you're working the
- 00:18:43way you're interacting the way you're
- 00:18:44hitting deadlines communication and
- 00:18:47that's building a relationship you know
- 00:18:49business actually isn't all about money
- 00:18:51results it's just building relationships
- 00:18:54the better you are in seals the better
- 00:18:56you are in communication the more you
- 00:18:58will grow with your business because you
- 00:18:59can have the best results the best
- 00:19:01experience and skills and case studies
- 00:19:04but without a good relationship and a
- 00:19:05good service it all means nothing you
- 00:19:08can see it as just some sort of triangle
- 00:19:11the closer the relationship with your
- 00:19:13clients will become the more they trust
- 00:19:15you and the more they would love to pay
- 00:19:17you now let's dive a little bit deeper
- 00:19:19into that and start with the
- 00:19:20communication and let's imagine 6 months
- 00:19:23from now on you've grown your business
- 00:19:24to 17K a month inshallah and you've
- 00:19:27decided to hire someone to to help you
- 00:19:29with some important tasks but after
- 00:19:31working for a little while you seem to
- 00:19:32not be able to get a response from him
- 00:19:35you can't hop on a call with him he
- 00:19:36responds a day later he's very bad in
- 00:19:38communication now how would you feel
- 00:19:40about that if you're thinking long term
- 00:19:42you would know that this is
- 00:19:44unsustainable and the clients you will
- 00:19:46be working with will know it too if your
- 00:19:48service and communication is not good
- 00:19:50The Experience won't either and the
- 00:19:52relationship will never last long and
- 00:19:54this is why communication is really
- 00:19:56really important now there's five steps
- 00:19:58that I want to share with you to make
- 00:20:00sure you have great communication with
- 00:20:01your clients and all that starts with
- 00:20:03bi-weekly check-in calls make sure that
- 00:20:05every 2 weeks you're speaking your
- 00:20:07client directly in a video face tof face
- 00:20:09call or anything like that just to make
- 00:20:12sure that you can have some little
- 00:20:13conversations with them speak about
- 00:20:15everything that is going on to keep each
- 00:20:17other accountable the second thing is
- 00:20:19that you constantly update them along
- 00:20:21the way so after you have finished a new
- 00:20:23task you will let them know what you've
- 00:20:25done and that can be on a daily basis
- 00:20:27with just a little MCH or on a weekly
- 00:20:29basis client must constantly feel that
- 00:20:32there's something going on and happening
- 00:20:34also it's really important to reply fast
- 00:20:36that way the client will feel that he
- 00:20:38can trust and rely on you and that they
- 00:20:40feel that they've been taken seriously
- 00:20:41also try to answer their questions in
- 00:20:43depth just be very clear in your
- 00:20:45communication don't make those stories
- 00:20:46too long make sure that you give answers
- 00:20:48to them that they can understand and the
- 00:20:50fifth thing which is also a very
- 00:20:52important one is congratulate them and
- 00:20:54celebrate together when you've reached
- 00:20:56certain Milestones or results or
- 00:20:58deadlines make sure that you celebrate
- 00:21:00it in the right way but keep in mind in
- 00:21:02a Hal way of course you can send them
- 00:21:04some gifts you can go on a lunch or
- 00:21:06dinner together or just be happy about
- 00:21:08the fact that you're growing and with
- 00:21:10implementing these five steps you'll
- 00:21:12make sure that your client will be happy
- 00:21:14about the fact that they chose you to
- 00:21:15work with even with average results they
- 00:21:18will be happy about your service you as
- 00:21:20a person the connection and the hard
- 00:21:22work that you're providing now the
- 00:21:24second part of building a right client
- 00:21:25relationship is by implementing the
- 00:21:27service delivery in the right way
- 00:21:29because the delivery of your service is
- 00:21:31the completing piece that you need to an
- 00:21:34amazing client experience and in order
- 00:21:36to have a great service delivery is not
- 00:21:38just about the systems that we've been
- 00:21:40talking about in the beginning of this
- 00:21:41video it's about the outcome that your
- 00:21:44service is providing the fact that you
- 00:21:46deliver on time making sure that the
- 00:21:48quality of your work is professional and
- 00:21:50good and that you listen carefully to
- 00:21:51everything that they are saying and
- 00:21:53implemented in the right way because we
- 00:21:55must not forget the Hadith that I shared
- 00:21:56in the beginning of this training where
- 00:21:58our Prophet Muhammad sallallahu alaihi
- 00:21:59wasallam said verely Allah loves that
- 00:22:02when any of you does a job he should
- 00:22:04perfect it and that way our business can
- 00:22:07serve both for us right now in this D as
- 00:22:09for the just do your best to deliver the
- 00:22:12best quality and Trust in Allah subhana
- 00:22:15wa tala's plan because eventually
- 00:22:17everything comes from him and the third
- 00:22:19important thing for building the right
- 00:22:21client relationship is making sure that
- 00:22:23you go for that extra mile because going
- 00:22:25the extra mile will set you apart from
- 00:22:27all of your competitors
- 00:22:29but before we start doing that you must
- 00:22:31understand that there is a very thin
- 00:22:33line between going that extra mile and
- 00:22:35overd delivering and overd delivering is
- 00:22:37not what we want I'm not talking about
- 00:22:39that over here and you shouldn't overd
- 00:22:41deliver because then the client's
- 00:22:43expectations will rise requiring you to
- 00:22:46always having to overd deliver as it
- 00:22:48then becomes the standard in your
- 00:22:49client's eyes and that's not what we
- 00:22:51want and on the other hand by going that
- 00:22:53extra mile you will impress your client
- 00:22:55and increase the retention making sure
- 00:22:57that you will stand out in the crowd of
- 00:22:59all of your competitors and the way you
- 00:23:01do that is by being unique and making
- 00:23:03sure that you give it your all Always by
- 00:23:06having a good structured system insane
- 00:23:08results good quality service good
- 00:23:10communication everything like that and
- 00:23:12it might surprise you but there are very
- 00:23:15few people here in the market that are
- 00:23:17really willing to give it them all and
- 00:23:18in a time where everyone is weak and not
- 00:23:20really disciplined it is for you easier
- 00:23:22than ever if you decide to just put in
- 00:23:24that hard work and then we have the
- 00:23:26character which is also very important
- 00:23:28an and determines the person that you
- 00:23:30are in the eyes of your client for
- 00:23:31example let's say that you hired someone
- 00:23:34and you faced a problem that you want
- 00:23:35him to solve then which response and
- 00:23:37reaction would you prefer would you
- 00:23:39prefer this person who when you give him
- 00:23:42a problem replies with I'll get on it as
- 00:23:44soon as possible just give me 10 minutes
- 00:23:47and I'll solve it for you or it's not a
- 00:23:49big problem I've seen it thousands of
- 00:23:50times I will fix it for you or I got it
- 00:23:53I will find a solution and send it to
- 00:23:55you in a second I mean that shows the
- 00:23:56characteristics of someone who's very
- 00:23:59confident very certain and therefore
- 00:24:01trustworthy or would you prefer this
- 00:24:03funny man that when you give him a
- 00:24:05problem that replies with it's really
- 00:24:07hard I don't know let me check it I'm
- 00:24:10not sure if it is even possible to solve
- 00:24:12this or I will try my best but I don't
- 00:24:15know if I can solve it I mean it's very
- 00:24:17clear that this man is not confident
- 00:24:19very uncertain and therefore
- 00:24:20untrustworthy I mean maybe it's a very
- 00:24:23simple example but so many entrepreneurs
- 00:24:25especially in the beginning are making
- 00:24:27these mistakes and I understand of
- 00:24:28course you're not going to become highly
- 00:24:30experienced overnight but you can be
- 00:24:32confident I mean you can be that person
- 00:24:35who gives it everything and always looks
- 00:24:37for Solutions you know the person that
- 00:24:39never gives up and just like I said
- 00:24:41there are so very few people out there
- 00:24:44who are really doing this but people and
- 00:24:46especially entrepreneurs love it when
- 00:24:48you are so certain and giving it your
- 00:24:50all so it's in your hands make sure that
- 00:24:52you take that very seriously now the
- 00:24:54last part and that Finishing Touch of
- 00:24:56building the right client relationship
- 00:24:58is being honest honesty is so important
- 00:25:01especially as a Muslim we already know
- 00:25:04that we need to be honest and seek
- 00:25:05Allah's approval I mean the man with the
- 00:25:08best character the best that have ever
- 00:25:10lived on this Earth is our beloved
- 00:25:13Prophet Muhammad s wasam and we should
- 00:25:15make sure that we follow his footsteps
- 00:25:17we must make sure that we see him as the
- 00:25:19best example also when doing business so
- 00:25:22I hope that you already understand that
- 00:25:24but I just wanted to put it in here as a
- 00:25:26reminder for you to show show you that
- 00:25:28it's very important and let me remind
- 00:25:30you one more time of the Hadith that I
- 00:25:32shared earlier in this video with you
- 00:25:34where our Prophet Muhammad sallah alhi
- 00:25:35wasallam said the honest and trustworthy
- 00:25:38Merchant will be with the prophets the
- 00:25:40truthful and the martyrs and this is
- 00:25:42such an amazing promise I mean if you
- 00:25:44set up your business in the right way
- 00:25:46and treat your clients with the Islamic
- 00:25:48values your business can be your ticket
- 00:25:50to Jenna inshallah tal and now that we
- 00:25:52have discussed the service delivery the
- 00:25:54systems behind it and how to build the
- 00:25:56right client relationship it's time to
- 00:25:58focus on how we can make more from your
- 00:26:00client let's say for example you're
- 00:26:02running a short form production company
- 00:26:04you're making short form videos for
- 00:26:06social media for your clients and
- 00:26:07anything like that and after a couple of
- 00:26:09months you got great results for your
- 00:26:11client leading to the fact that your
- 00:26:13client is trusting you even more then
- 00:26:15it's a great moment to start upselling
- 00:26:17and trying to see how you can make more
- 00:26:18from this specific client you always do
- 00:26:21that by looking how you can increase the
- 00:26:22value and the results you're not just
- 00:26:24going to charge more for the same no we
- 00:26:27going to look how we can even provide
- 00:26:28better and more results to the client
- 00:26:30and one way to do that is by finding out
- 00:26:33which areas the client is lacking in and
- 00:26:35how you can help them with it and that
- 00:26:36way you can try to upsell them with
- 00:26:38different services that they might need
- 00:26:40or you can upsell them by delivering
- 00:26:42more of the service that you already
- 00:26:44providing for them let's say that you're
- 00:26:45currently producing or publishing 15
- 00:26:47videos per month for your client and
- 00:26:49that's already providing some great
- 00:26:50results for them then instead of 15
- 00:26:52videos per month you can offer them to
- 00:26:54make two videos per day which will be 60
- 00:26:56videos per month I mean if 15 videos are
- 00:26:58already working very well and probably
- 00:27:0060 will increase it even more and the
- 00:27:02Third Way for making more money from a
- 00:27:04specific partnership can be by
- 00:27:06implementing a performance-based service
- 00:27:08fee but this is really hard and very
- 00:27:10tricky so therefore I would only
- 00:27:12recommend it to people that are already
- 00:27:14a little bit experienced because it
- 00:27:15means that you're implementing a bonus
- 00:27:17structure or that you're working fully
- 00:27:19based on performance and results meaning
- 00:27:21the more results you deliver the more
- 00:27:23you can earn for example you can work on
- 00:27:25specific metrics based on the
- 00:27:27performance of your videos the amount of
- 00:27:29followers that is generating the amount
- 00:27:31of views or anything like that but you
- 00:27:33cannot charge much more than that
- 00:27:35because still followers and fuse are not
- 00:27:37like generating money you know it's are
- 00:27:39specific good metrics but it's not
- 00:27:40enough for a client to really charge you
- 00:27:43very much for that a step further is
- 00:27:45that you pay per lead because leads are
- 00:27:46much more valuable than metrics itself
- 00:27:49so you can charge a specific fee per
- 00:27:50lead for example that's something that
- 00:27:52I've been doing with my Agency for a
- 00:27:54very long time in the beginning or a
- 00:27:56step even higher is that you charge per
- 00:27:58appointment because I mean leads are
- 00:27:59nice but what you actually want is good
- 00:28:02hot leads in your calendar so that way
- 00:28:04you can charge even more per appointment
- 00:28:06than you can per lead but the ultimate
- 00:28:08Way of working when you're speaking
- 00:28:09about performance-based Services is by
- 00:28:11implementing a commission structure that
- 00:28:13you actually say we're going to work
- 00:28:15completely for free and we're only going
- 00:28:17to charge per result I mean in our
- 00:28:19agency where we have been experimenting
- 00:28:21with this in the past couple of months
- 00:28:22and trust me when you're really capable
- 00:28:24of delivering the right results then you
- 00:28:26can make so much per client but it's
- 00:28:28really tricky and therefore like I said
- 00:28:30I would not recommend this to anyone
- 00:28:32that is just starting out but you can
- 00:28:34keep them in mind to implement later in
- 00:28:35the process now the last and final thing
- 00:28:38that I want to focus on is the fact that
- 00:28:40after you've built the right Service
- 00:28:41delivery ass systems and you've built
- 00:28:43good client relationships making you
- 00:28:45being able to upsell your clients then
- 00:28:47then it becomes even easier to get more
- 00:28:49clients from that and this is one that
- 00:28:50actually speaks for itself but most
- 00:28:52people forget it I mean instead of
- 00:28:54looking at this individually we should
- 00:28:56look at it like this because by setting
- 00:28:58up the right service and Delivery
- 00:29:00Systems you'll be able to provide better
- 00:29:02results and build a better relationship
- 00:29:04with your clients which then puts you in
- 00:29:05a position to upsell your clients and
- 00:29:07make even more from them when you
- 00:29:09provide more results and more value to
- 00:29:11them and those happy clients can get you
- 00:29:13more clients in an easier way and what I
- 00:29:15mean by that is since they your clients
- 00:29:18have such a great experience working
- 00:29:19with you they would love to recommend
- 00:29:21you to others you can do that with
- 00:29:23testimonials reviews or a referal system
- 00:29:26where you can even give them money and
- 00:29:27commission based on leads that they give
- 00:29:29you or new clients that they give you
- 00:29:31and that way you have built a highly
- 00:29:33effective system for your company it's
- 00:29:35much more easier to build good client
- 00:29:37relationships leading you to make even
- 00:29:39more from that provide even more results
- 00:29:42and those happy clients can give you
- 00:29:43even more clients and those clients will
- 00:29:46experience the same Service delivery you
- 00:29:48see it's just a cycle that repeats
- 00:29:50itself and by focusing on all of these
- 00:29:52individual steps and improving them day
- 00:29:54by day you will build a business that
- 00:29:56works for you in instead of you working
- 00:29:58for the business now I want you to know
- 00:30:01that you don't build this overnight it
- 00:30:03takes time to really analyze all of
- 00:30:05these steps in your business the
- 00:30:06processes in your business and build the
- 00:30:07right systems around it but from now on
- 00:30:10I want you to look at it like this
- 00:30:12because then step by step you will build
- 00:30:14a highly effective system that looks
- 00:30:16like this you know now I hope that this
- 00:30:18video was beneficial for you I'm rooting
- 00:30:20for you Allah subhana make you
- 00:30:22successful in both this and the I'll see
- 00:30:25you in the next video
- 00:30:28bar
- resultater
- kundeservice
- systemer
- muslim entreprenørskap
- tjenesteleveranse
- perfeksjon
- baraka
- klientlojalitet
- forretningssuksess
- automatisering