PRAGMATICS AND DISCOURSE ANALYSIS: ANALYZING DISCOURSE DATA QUALITATIVELY

00:58:28
https://www.youtube.com/watch?v=ogA8ZiNYKZ8

Zusammenfassung

TLDRThe video thoroughly explores the qualitative analysis of CO data and a range of competencies essential for language learning. Emphasizing linguistic, sociolinguistic, communicative, cognitive, affective, psychomotor, and spiritual abilities, it lays out the foundational concepts of pragmatics and discourse analysis. Pragmatics deals with understanding the intended meaning behind words, while discourse analysis examines language use beyond individual sentences. The video further distinguishes between quantitative and qualitative approaches for analyzing language data. Types of discourse data such as textual, spoken, multimodal, institutional, and digital communication methods are discussed. Examples illustrate how linguistic abilities impact communication in various contexts, including educational, professional, and digital arenas. Additionally, the video highlights the importance of non-verbal cues such as body language and the effect of cultural and ethical considerations on language use. Ultimately, the video provides a comprehensive overview of how language operates within a societal framework to construct meaning and foster social interactions.

Mitbringsel

  • πŸ—£οΈ Linguistic abilities shape communication and meaning.
  • πŸ” Pragmatics focuses on intended vs. literal meanings.
  • πŸ“Š Quantitative vs. qualitative approaches in language analysis.
  • πŸ“ Diverse data types: textual, spoken, multimodal, and more.
  • 🧠 Cognitive skills affect interpreting language contextually.
  • 🀝 Sociolinguistic skills adapt language in social contexts.
  • πŸ‘₯ Non-verbal communication like body language is crucial.
  • πŸ“š Language constructs meaning and social relations.
  • 🌎 Cultural values influence language use and interpretation.
  • πŸ’¬ Communicative competence is key in effective language use.
  • πŸŽ“ Language learning involves complex, interconnected skills.
  • πŸ”„ Communication is dynamic and context-dependent.

Zeitleiste

  • 00:00:00 - 00:05:00

    The introduction explains the focus on analyzing CO data qualitatively and competencies in language learning, covering linguistic and non-linguistic abilities. Initially, it defines pragmatics, which distinguishes literal meanings from implied ones, illustrated through everyday conversation examples. Discourse analysis is also introduced, focusing on language stretches longer than sentences and contextual studies, with examples like conversations and jokes. The presentation moves towards analyzing language data through quantitative and qualitative approaches, outlining quantitative methods focused on large data and statistical patterns, whereas qualitative methods emphasize interpretative insights into smaller data sets, exploring contextual influences and social functions.

  • 00:05:00 - 00:10:00

    The discussion delves into qualitative analysis' focus on conversational subtleties in a cultural context, such as the use of hedges and politeness strategies to manage social interactions. Discourse analysis is defined as examining various communication forms, with data ranging from conversations to videos, social media posts, or text, depending on the research focus. It emphasizes understanding real-world language use within specific socio-cultural contexts and historical backgrounds. Types of discourse analysis data include textual, spoken, and multimodal forms. Textual data involves analyzing written communication to explore meaning construction, enhancing understanding of how language frames subjects like environmental policies.

  • 00:10:00 - 00:15:00

    Spoken data encompasses analyses of spoken interactions, including conversations or interviews, focusing on linguistic features such as tone and non-verbal cues. The multimodal approach examines communication beyond text or speech, incorporating images and gestures to explore how these modes construct meanings. Examples include analyzing political campaign advertisements through visuals and sounds. Institutional data focuses on formal settings, like educational domains, to understand how power and authority shape communication. It highlights language's role in hierarchical and structured communications. The digital age is introduced, where online discourse adds complexity to analysis with informal and evolving communicative forms, including challenges around emojis and anonymity.

  • 00:15:00 - 00:20:00

    Ethnographic data involves observations in natural settings, collecting information through participation to understand workplace language dynamics. Historical data explores discourse from previous eras to see linguistic evolution, reflecting on past-social norms. When collecting data, methods like recording and transcribing are vital for accuracy in spoken discourse. Ethnographic methods involve engaging with participants directly, getting genuine insights into language usage. Participant observation and interviews expand understanding of social interactions rhetorically, while archival research utilizes historical records for discursive studies. Data collection focuses on identifying language's role in meaning construction and relationships.

  • 00:20:00 - 00:25:00

    The section concludes discourse analysis data's diverse sources, including conversations, text, digital media, and multimodal communication, tailored to specific research inquiries. It discusses analyzing institutional or online interaction data to reflect social power dynamics. Analyzing data qualitatively shows how language constructs meaning through real-world interactions. The example of pragmatic effects in a conversation illustrates understanding language subtleties despite brief dialogues. Analyzing written data showcases an author's personal philosophy reflected in textual nuances, portraying a narrative with religious gratitude and educational motivations influencing language choice.

  • 00:25:00 - 00:30:00

    Shifting to competencies in language learning, it examines linguistic ability, encompassing effective language comprehension and usage, crucial for communication. It highlights biological, environmental, and educational influences on linguistic ability development. The profound impact of language on everyday life is explored, showing how words shape interactions, influence public speeches, and maintain social connections. Communicative abilities are described as vital, encompassing verbal and non-verbal interactions, relevant in personal and professional life, highlighting language's role in relationship building, conflict resolution, and effective expression of thoughts and ideas.

  • 00:30:00 - 00:35:00

    Introducing sociolinguistics, the study of societal influences on language usage, with examples of how language style shifts between informal contexts like friends and formal settings like teachers. It explores regional accents reflecting identities and social interactions. Social linguistics' applications include enhancing education strategies, translation accuracy, and addressing language rights in policymaking. Conclusively, it shows language's deep societal roots through sociolinguistic choices, demonstrating how diverse social contexts shape linguistic behaviors and cultural identity representation.

  • 00:35:00 - 00:40:00

    Communicative ability covers effective interaction through mastering verbal and non-verbal communication aspects beyond mere grammar. It emphasizes practical language use in real-life situations, focusing on skill development in speaking, listening, reading, and writing. In various contexts, this ability is essential for relationship building, professional exchanges, and cross-cultural understanding. Digital communication also signifies adapting language skills for online interactions across different media. Developing communicative competence enhances mutual understanding and facilitates successful real-world communications and intercultural interactions.

  • 00:40:00 - 00:45:00

    Cognitive ability in pragmatics includes understanding contextual meaning, making inferences, and recognizing grammatical structures beyond literal interpretation. It discusses how inference allows understanding beyond explicit verbal requests or statements, illustrated with everyday conversation examples. Grammatical comprehension aids in identifying language subtleties and contextual alterations. These cognitive skills enhance effective interpreting and forming coherent responses, crucial for meaningful communication. Awareness of automatic thought processes is encouraged to minimize misunderstandings and improve interactional productivity.

  • 00:45:00 - 00:50:00

    Effective ability pertains to understanding emotional and social cues in dialogues, managing relationships, and expressing empathy or politeness through language use. Examining politeness strategies in requests or hedged statements showcases managing social identities. Empathy examples illustrate understanding others’ emotional states and providing supportive responses. Miscommunication is analyzed with transactional models, recognizing perceptual filters influencing message interpretation. Awareness in active listening, acknowledging non-textual feedback in interactions, and recognizing personal biases are advocated to improve communication and understanding.

  • 00:50:00 - 00:58:28

    Psychomotor ability refers to physical language production, focusing on intonation, prosody, and non-verbal cues like gestures. Intonation conveys emotions beyond literal wording, affecting communication subtly. Non-verbal cues like body language are crucial for conveying meaning and can alter verbal messages. Recognizing these physical expressions aids in enhancing communication clarity. Spiritual ability reflects ethical language use, navigating cultural or religious communication norms, integrating ethical judgment, cross-cultural respect, and politeness. It emphasizes understanding diverse spiritual backgrounds to enrich communication relevance and comprehension.

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Mind Map

HΓ€ufig gestellte Fragen

  • What is discussed in the video?

    The video discusses qualitative analysis of CO data and various competencies in language learning.

  • What are the key competencies in language learning mentioned?

    Linguistic, sociolinguistic, communicative, cognitive, affective, psychomotor, and spiritual abilities.

  • What is pragmatics?

    Pragmatics is the distinction between what a speaker's words literally mean and what the speaker means by them.

  • What is discourse analysis?

    Discourse analysis is the study of language use in larger contexts, examining relationships between language and its context.

  • What are the approaches used to analyze data in language study?

    Quantitative and qualitative approaches.

  • What types of data are used in discourse analysis?

    Textual, spoken, multimodal, institutional, and digital data.

  • What is the quantitative approach in language analysis?

    The quantitative approach involves large data sets and statistical tools to identify patterns and correlations.

  • What is communicative ability in language learning?

    It refers to the skills needed to effectively convey and interpret messages in both verbal and non-verbal ways.

  • How is language linked to social and cultural contexts?

    Through pragmatics and sociolinguistics, which study how language use is embedded in social and cultural practices.

  • What role does body language play in communication?

    Body language is a significant non-verbal aspect of communication that can complement or contradict verbal messages.

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Untertitel
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Automatisches BlΓ€ttern:
  • 00:00:13
    my name
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    is in this video I and my partner D
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    holis would like to talk about how to
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    analyze this Co data qualitatively and
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    competencies in language learning which
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    include linguistic social linguistic
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    communicative cognitive effective
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    psychomotor and spiritual
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    ability before we go to the main
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    discussion let us briefly review
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    pragmatics and discour Analysis the
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    first is pragmatics pragmatics is the
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    distinction between a speaker's words
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    literally mean and what the speaker
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    means by his words it is commonly
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    understood that pragmatically speaking
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    in our daily lives we often say
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    something that we do not mean what what
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    we say in in other words in our daily
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    conversations we often see that it's not
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    so much what the sentences literally
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    mean compared to what they inir or inl
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    meaning for example during a class your
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    classmate says this classroom is so hot
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    while it seems like a simple statement
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    it's actually a PO request to adjust the
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    air conditioner the next one is
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    discourse analysis discourse analysis
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    refers to a continuous stretch of
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    language especially spoken language
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    larger than sentence it is concerned
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    with the study of relationship between
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    language and the context uh moreover
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    discourse analysis is a set of
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    utterances which constitute any
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    recognizable speech event like
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    conversation a joke a sermon and an
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    interview
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    to analyze data for language study in
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    terms of pragmatics and discourse data
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    there are two approaches that can be
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    used those are quantitative and
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    qualitative approach the first is
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    quantitative approach this approach
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    requires a substantial quantity of data
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    whose regularities can be determined
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    Often by the Tails statical means it
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    focuses on collecting large data sets
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    and applying statistical tools to
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    identify patterns Trends and correlation
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    within the data researchers often use
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    this approach when they want to test
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    hypothesis or make generalizations about
  • 00:02:46
    language use based on statistical
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    evidence for example a researcher might
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    analyze a large Corpus of spoken
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    interactions such as recorded
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    conversations from a television show
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    or database of social media post to
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    examine the frequency of certain speech
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    acts such as requests apologies or
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    compliments they may use statistical
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    software to determine whether certain
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    variable such as the social status of
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    speakers or the context of the
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    conversations influence the frequency of
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    specific speech acts for instance the
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    researcher might find that requests are
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    more common in
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    informal settings than inal ones or that
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    women tend to use apologies more
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    frequently than men this approach
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    provides a clear numerical basis for
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    making conclusions about language use
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    but but it may not capture the deeper
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    context dependent meanings or the subtle
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    nuances that emerge in communication the
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    next one is qualitative approach this
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    approach emphasizes the interpretative
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    understanding of the data the results of
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    the data rely more on interpretative
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    Insight of the researcher researchers
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    using this approach aim to analyze
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    smaller more focused sets of data in
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    details looking at the meanings social
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    functions and contextual factors that
  • 00:04:27
    shape how language is used this approach
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    often involves close reading coding and
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    identifying themes or patterns without
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    relying on statistical analysis for
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    example a qualitative analysis might
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    focus on small set of natural
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    conversations such as a series of
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    interviews or recorded dialogues to
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    understand how speakers negotiate
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    meaning in the conversation the
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    researcher May examine how
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    conversational implication
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    function in a particular cultural
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    context for instance in a conversation
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    between friends the researcher might
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    analyze how indirectness or politness
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    strategies such as using Hedges like
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    maybe or kuu are used to maintain face
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    and avoid confrontation particularly
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    when making requests or giving
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    feedback the qualitative approach allows
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    for a re more context sensitive analysis
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    of the subtitle te in language use
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    providing insight into how speakers
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    navigate social roles relationships and
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    power dynamics through this
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    course all right so now let's talk about
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    the data in this scourse analysis so in
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    discourse analysis data refers to the
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    various forms of spoken written or
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    multimodal communication that are
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    collected and analyzed to explore
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    language is used to construct meaning
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    negotiate social relationship and
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    reflect power dynamics the type of data
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    used in discourse analysis are diverse
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    and can include anything from
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    conversations speeches interviews and
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    text to images social media post and
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    videos
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    and the nature of data depends on the
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    research Focus the theoretical framework
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    and the context in which the discourse
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    occurs the goal of collecting data in
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    this course analysis is to understand
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    how language operates in real world
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    setting and how meaning is
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    co-constructed by participants within
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    specific social cultural and historical
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    context now let's talk about the the key
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    types of data in discourse analysis the
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    first text tool data so what is textu
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    data textu data in discourse analysis
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    refers to the written forms of
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    communication that are analyzed to
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    explore how meaning is constructed
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    through
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    language this can include formal
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    document documents literature online
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    post and any other form of written text
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    for example a discourse analyst studying
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    Environmental Policy might examine
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    government reports and legislation
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    related to climate change the textual
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    data would be analyzed to identify how
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    the language of the documents frames
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    environmental issues reflecting
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    political idea ideologies and
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    priorities okay let's start with the
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    most obvious uh once textual data we're
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    talking books articles letters even
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    those really long rambling Facebook
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    posts your aunt makes basically anything
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    written down is fair game see discourse
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    analysts believe that language isn't
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    neutral it's shaped by social factors
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    power dynamics and historical context by
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    digging into the nitty-gritty of
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    language the words the grammar the
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    structure we can uncover hidden meanings
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    and ideologies think about it like this
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    imagine you're reading a political
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    speech a discourse analyst wouldn't just
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    look at the literal meaning of the words
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    they'd analyze the metaphors used the
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    way the speaker addresses their
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    opponents and even the pauses and
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    repetitions all of these elements
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    contribute to the overall message and
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    its impact on the audience the second is
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    spoken data spoken data includes any
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    forms of spoken interaction such as
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    conversations interviews speeches or
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    phone calls these type YP of data is
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    often transcribed to allow for detailed
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    analysis of linguistic features
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    including tone pauses interruptions and
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    non-verbal cues that influence how
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    meaning is constructed in interaction
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    for example a researcher examine
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    examining doctor patient Communication
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    in medical consultations might record
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    conversations in a clinic the spoken
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    data would be analyze to explore how
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    doctors use language to establish
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    Authority deliver diagnosis and interact
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    with patients what about when we
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    actually use our mouths to
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    communicate that's where spoken data
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    comes in think conversations interviews
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    speeches even those awkward encounters
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    with your crush all of these are rich
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    sources of data for discourse analysts
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    now analyzing spoken data can be tricky
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    see when we speak we use a lot of a m RS
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    and awkward causes that we don't
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    typically see in written text but these
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    seemingly insignificant details can
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    actually reveal a lot about the
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    speaker's thought process their
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    emotional state and their relationship
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    with the person they're talking to for
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    example imagine you're analyzing a job
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    interview a discourse analyst might pay
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    attention to how often the candidate
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    interrupts the interviewer their tone of
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    voice when answering questions and even
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    their body language all of these factors
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    contribute to the over impression they
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    make and can influence the outcome of
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    the interview the third is multimodal
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    data combining text visuals and other
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    modes multimodal data refers to
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    communication that involves multiple
  • 00:10:43
    modes Beyond just text or speech such as
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    images videos gesture body language
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    sounds and spatial arrangement in
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    multimodal discourse analysis
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    researchers examine how these various
  • 00:11:00
    modes work together to construct meaning
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    and convey social messages for
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    example in a political campaign
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    advertisement a researcher might analyze
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    how images of candidate background music
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    and slogans work together to convey a
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    particular message or emotional
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    appeal all right buckle up because
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    things are about to get really meta
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    multimodal discourse analysis recognizes
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    that communication isn't just about
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    words it's about the whole shebang
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    images videos gestures even the way we
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    dress or decorate our spaces it's like a
  • 00:11:42
    giant puzzle where every piece
  • 00:11:44
    contributes to the overall meaning think
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    about a movie for example the dialogue
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    is important sure but so are the visuals
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    the music the editing a discourse
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    analyst might look at how the camera
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    angles influence our perception of the
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    characters or how how the soundtrack
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    creates a specific mood or
  • 00:12:02
    atmosphere even the costumes and set
  • 00:12:04
    design can communicate subtle messages
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    about power gender and social status or
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    let's take something like a protest sign
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    the text is important obviously but so
  • 00:12:14
    are the images the colors the font
  • 00:12:17
    choices and even the act of physically
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    holding the sign and marching with it
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    all of these elements work together to
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    create a powerful and multi-layered
  • 00:12:26
    message all right so next is is
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    institutional data institutional data
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    refers to language used in formal
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    settings such as legal legal such as
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    legal educational medical or corporate
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    institutions this type of data is
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    valuable for understanding how Power
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    Authority and expertise are constructed
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    and maintained through discourse
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    institutional discourse often has a
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    structured and rule govern nature which
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    reflects the role of hierarchies of
  • 00:13:04
    participants for example a researcher
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    studying educational discourse might
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    analyze classroom interactions to see
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    how teachers and students use language
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    to construct Authority and negotiate
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    knowledge the institutional data could
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    include recorded lessons student teacher
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    interactions and lesson plans
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    [Music]
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    finally let's talk about institutions
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    government schools hospitals
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    corporations these institutions all have
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    their own unique ways of using language
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    to establish power maintain order and
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    shape our
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    experiences institutional discourses
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    often characterized by formality jargon
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    and a clear hierarchy of speakers think
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    about a courtroom for example the judge
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    lawyers and Witnesses all have specific
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    roles to play and their language is
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    carefully chosen to reflect their
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    position within the legal system or
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    consider a doctor patient interaction
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    the doctor often uses technical language
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    that can be difficult for patients to
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    understand which can create a power
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    imbalance in the relationship by
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    analyzing institutional discourse we can
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    gain a deeper understanding of how these
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    institutions function how power is
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    negotiated within them and how language
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    contributes to the experiences of those
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    who interact with
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    [Music]
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    them now let's talk about the digital
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    age the internet has created a whole new
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    world of discourse from social media
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    posts and online forums to memes and
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    viral videos and yes even your late
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    night Twitter rants of valuable data for
  • 00:14:40
    discourse analysts online discourse is
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    interesting because it's often informal
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    interactive and constantly evolving it
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    allows people to connect with others
  • 00:14:50
    from all over the world and to
  • 00:14:52
    participate in discussions on a global
  • 00:14:54
    scale but it also presents new
  • 00:14:56
    challenges for discourse analysts for
  • 00:14:58
    examp example online communication often
  • 00:15:01
    relies heavily on emojis slang and
  • 00:15:03
    abbreviations which can be difficult to
  • 00:15:05
    interpret and then there's the whole
  • 00:15:07
    issue of anonymity which can make it
  • 00:15:10
    challenging to determine the speaker's
  • 00:15:12
    intent or social context but even with
  • 00:15:15
    these challenges online discourse
  • 00:15:17
    provides a fascinating window into how
  • 00:15:20
    people communicate form communities and
  • 00:15:22
    express their identities in the digital
  • 00:15:25
    age e the next is uh ethnog graphic data
  • 00:15:30
    so ethnographic data is collected
  • 00:15:33
    through participant
  • 00:15:35
    observations interviews and field notes
  • 00:15:38
    often in natural settings where the
  • 00:15:41
    researcher is immersed in the
  • 00:15:43
    environment being study for example a
  • 00:15:47
    discourse analyst conducting
  • 00:15:49
    ethnographic research in a workplace
  • 00:15:52
    setting might observe meetings take
  • 00:15:55
    notes on interactions and conduct
  • 00:15:58
    interviews with employees to understand
  • 00:16:01
    how language is used to manage
  • 00:16:04
    professional relationships power
  • 00:16:06
    dynamics and workplace
  • 00:16:12
    culture time travel might not be
  • 00:16:14
    possible yet but with historical data we
  • 00:16:17
    can still get a glimpse into the past
  • 00:16:19
    this type of data involves analyzing
  • 00:16:22
    discourse from different historical
  • 00:16:24
    periods to understand how language
  • 00:16:26
    meaning and social norms have evolved D
  • 00:16:29
    over time think about it this way the
  • 00:16:32
    way we talk about gender race and social
  • 00:16:34
    justice today is vastly different from
  • 00:16:36
    how people talked about these issues a
  • 00:16:38
    century ago by analyzing historical
  • 00:16:41
    documents letters speeches and even
  • 00:16:43
    literature we can trace these changes in
  • 00:16:46
    attitudes and beliefs we can see how
  • 00:16:48
    certain words and phrases have taken on
  • 00:16:50
    new meanings over time and how power
  • 00:16:52
    structures have influenced the way
  • 00:16:54
    certain groups are represented in
  • 00:16:55
    language historical data allows us to
  • 00:16:58
    see that language is not static but
  • 00:17:00
    rather a constantly evolving reflection
  • 00:17:02
    of our changing world now we go on to
  • 00:17:06
    the methods of data collection in this
  • 00:17:08
    course
  • 00:17:10
    analysis the first one is recording and
  • 00:17:15
    transcription for studies involving
  • 00:17:17
    spoken discourse researcher typically
  • 00:17:21
    record conversations or interviews to
  • 00:17:25
    ensure accurate data collection this
  • 00:17:29
    recording are then transcribed often
  • 00:17:31
    with detailed attention to features like
  • 00:17:34
    poses intonations and overlaps which can
  • 00:17:38
    reveal important aspects of interaction
  • 00:17:41
    for example a researcher recording and
  • 00:17:45
    transcribing a political debate might
  • 00:17:48
    analyze not only the words used but also
  • 00:17:52
    how candidates use paes tones and
  • 00:17:55
    interruptions to influence the flow of
  • 00:17:58
    convers ation and assert dominance next
  • 00:18:01
    is ethnographic observation ethnographic
  • 00:18:04
    methods involve the researcher actively
  • 00:18:08
    engaging with participants in their
  • 00:18:10
    social environment to observe how
  • 00:18:13
    language is used in real life context
  • 00:18:16
    this immersive approach allows a
  • 00:18:19
    researcher to collect data that reflect
  • 00:18:22
    nature language use and social
  • 00:18:26
    interactions and next is participant
  • 00:18:29
    observation researcher observe and
  • 00:18:32
    participate in Social settings taking
  • 00:18:34
    detailed notes on how language is used
  • 00:18:36
    to negotiate meanings relationship and
  • 00:18:40
    power contextual interviews in addition
  • 00:18:43
    to Observation researcher May conduct
  • 00:18:46
    informal or uh structured interviews to
  • 00:18:50
    gather participants perspective on their
  • 00:18:52
    own language use the next is archival
  • 00:18:55
    research archival research involves
  • 00:18:59
    collecting data from historical
  • 00:19:01
    documents legal records or other
  • 00:19:03
    official sources this method is often
  • 00:19:07
    used in discourse analysis to study how
  • 00:19:10
    language has changed over time or how
  • 00:19:13
    institutions maintain power through
  • 00:19:16
    specific discursive practice so in
  • 00:19:19
    conclusion data in discour analysis can
  • 00:19:23
    come from a wide variety of sources
  • 00:19:26
    including spoken conversations written
  • 00:19:29
    text digital media and multimodal
  • 00:19:32
    communication the type of data collected
  • 00:19:35
    depends on the research questions and
  • 00:19:37
    the specific discourse being studied
  • 00:19:40
    whether analyzing institutional Language
  • 00:19:43
    online interactions or everyday
  • 00:19:46
    conversations discourse analysts use
  • 00:19:49
    data to uncover uncover how language
  • 00:19:52
    constructs meanings reflect Social Power
  • 00:19:56
    and shapes human relationship
  • 00:19:59
    by systematically collecting and
  • 00:20:02
    analyzing data this course analysis
  • 00:20:05
    reveals the intricate ways in which
  • 00:20:08
    language and Society are
  • 00:20:11
    interconnected okay
  • 00:20:14
    now let's see an example of how to
  • 00:20:17
    analyze discourse data
  • 00:20:20
    qualitatively the first is oral data so
  • 00:20:24
    here uh is the interview conversation is
  • 00:20:27
    taken from gr Grande in
  • 00:20:34
    2000 now let's talk about the analysis
  • 00:20:38
    let's look at some of the pragmatic
  • 00:20:41
    effects of their
  • 00:20:44
    utterance pet say by the way serve as a
  • 00:20:48
    warning to Steven that that what she is
  • 00:20:52
    saying now is not quiet as relevant to
  • 00:20:55
    what when before as might be expected
  • 00:20:59
    the word by the way is not part of the
  • 00:21:02
    way we ask someone their name more a
  • 00:21:05
    comment on the status of asking what's
  • 00:21:08
    your name at the stage of uh their
  • 00:21:11
    conversation step reply by
  • 00:21:15
    saying
  • 00:21:17
    Stephen Ste this is uh so minimal as to
  • 00:21:21
    seem almost rude it seems that such a
  • 00:21:25
    minimal answer May satisfy the request
  • 00:21:28
    but does not satisfy the person making
  • 00:21:31
    it uh who expects more pet sensor in the
  • 00:21:35
    third line indicates that she is not
  • 00:21:37
    satisfied with Steven's short answer and
  • 00:21:40
    therefore she intends to give him an
  • 00:21:43
    indirect way of telling stepen to ask
  • 00:21:46
    her for her name stepan's answer saying
  • 00:21:50
    the same way as Pet's first question
  • 00:21:53
    shows that it was a very an
  • 00:21:55
    inappropriate and indicates an awkward
  • 00:21:59
    the word it refers to the earlier item
  • 00:22:02
    in this case name which shows there is a
  • 00:22:07
    cohesive Link in the conversation in
  • 00:22:10
    other words it serves as an anap
  • 00:22:15
    anaphoric reference in conclusion it can
  • 00:22:19
    be said that even a brief dialogue
  • 00:22:22
    containing trivial exchange does show
  • 00:22:26
    how subtle the language is and how
  • 00:22:29
    pragmatic explains how to produce and
  • 00:22:32
    understand an
  • 00:22:34
    Expressions now let's take a look for
  • 00:22:37
    the written
  • 00:22:40
    data in analyzing the following excerp
  • 00:22:44
    of Indonesian English language essay or
  • 00:22:47
    text in the first sentence the writer
  • 00:22:50
    gives a hint that he seems to be really
  • 00:22:54
    is an honest man he did not feel
  • 00:23:00
    embarrassed as some people might feel so
  • 00:23:04
    admitting and telling the readers that
  • 00:23:06
    he is a country man by saying I'm a
  • 00:23:09
    village man however he was trying to
  • 00:23:12
    show that he likes education and wants
  • 00:23:15
    to prove that education is very
  • 00:23:17
    important in his life therefore he
  • 00:23:20
    intends to study hard to earn more
  • 00:23:23
    knowledge and eventually gain a better
  • 00:23:26
    life what made him have those
  • 00:23:28
    philosophies of Life were the fact that
  • 00:23:31
    his parents and relatives did not have a
  • 00:23:34
    chance to get good education as they are
  • 00:23:37
    farmers living in their
  • 00:23:39
    Village instead of in cities those
  • 00:23:43
    realities imply that they lack the level
  • 00:23:48
    of income of those who live in cities
  • 00:23:51
    working in
  • 00:23:53
    office by saying this has inspired my
  • 00:23:57
    brother and sister sister to continue
  • 00:24:00
    their study to higher education too the
  • 00:24:03
    writer wants to share his experience and
  • 00:24:06
    the way he see life and the world
  • 00:24:09
    meaning that if you do have a high
  • 00:24:12
    commitment in doing something including
  • 00:24:15
    having a great eagerness to study hard
  • 00:24:19
    and gain higher degree of Education
  • 00:24:22
    there will be more people around you
  • 00:24:25
    have who will get motivated to do the
  • 00:24:28
    same thing the writer expresses his
  • 00:24:32
    religious Motivation by saying thanks
  • 00:24:35
    God by his mercy and bless my brother
  • 00:24:38
    sister and I could finish our study
  • 00:24:41
    until University and also I can be like
  • 00:24:45
    now the last two sentences in the
  • 00:24:49
    excerpt indicate that the writer was
  • 00:24:52
    grateful for what he had achieved being
  • 00:24:56
    a public servant and as a high school
  • 00:24:59
    English teacher as well as a farmer and
  • 00:25:02
    being a student in graduate school all
  • 00:25:05
    right so now let's continue to the
  • 00:25:08
    material about um interconnected
  • 00:25:12
    abilities in language learning so I'm
  • 00:25:15
    going to talk about the
  • 00:25:18
    linguistic linguistic ability is the
  • 00:25:21
    capacity to use understand and interpret
  • 00:25:25
    language effectively encompassing both
  • 00:25:28
    spoken and written forms it is a complex
  • 00:25:31
    cognitive skill that allows individual
  • 00:25:34
    to communicate ideas express emotions
  • 00:25:37
    ask questions and construct a shared
  • 00:25:41
    understanding with others this ability
  • 00:25:44
    develops through both biological and
  • 00:25:47
    environmental factors and varies widely
  • 00:25:50
    from person to person factors
  • 00:25:53
    influencing linguistic abilities several
  • 00:25:56
    factors contribute to the develop
  • 00:25:58
    velopment of linguistic ability which
  • 00:26:00
    can vary widely among
  • 00:26:02
    individuals key influences include
  • 00:26:05
    biological factors so genetic and brain
  • 00:26:09
    development play a crucial role in
  • 00:26:11
    linguistic ability next is in
  • 00:26:13
    environment mental exposure the language
  • 00:26:16
    environment including early exposure to
  • 00:26:19
    spoken language reading and writing
  • 00:26:22
    significantly impact linguistic ability
  • 00:26:25
    children exposed to Rich language
  • 00:26:27
    environments tend to have more advanced
  • 00:26:29
    language skills education and literacy
  • 00:26:33
    formal education helps to develop
  • 00:26:35
    linguistic skills especially in reading
  • 00:26:38
    and writing exposure to a v variety of
  • 00:26:41
    texts from stories to essays helps build
  • 00:26:45
    vocabulary grammar and comprehension
  • 00:26:48
    skills next is bilingualism and
  • 00:26:52
    multilingualism learning multiple
  • 00:26:54
    languages can enhance certain aspects of
  • 00:26:56
    linguistic ability such as mental
  • 00:26:58
    flexibility and sensitivity to language
  • 00:27:01
    structure am I the only one that didn't
  • 00:27:04
    know how powerful our words can be it's
  • 00:27:06
    astonishing how much impact our language
  • 00:27:08
    has on our daily lives let's explore how
  • 00:27:11
    linguistic ability impacts our lives
  • 00:27:14
    from casual conversations to formal
  • 00:27:16
    speeches the way we use words shapes our
  • 00:27:18
    world language is more than just a tool
  • 00:27:21
    for communication it's a bridge that
  • 00:27:24
    connects us to others and a key that
  • 00:27:26
    unlocks countless opportunities ities
  • 00:27:28
    it's a superpower that influences how we
  • 00:27:31
    connect understand and Thrive whether we
  • 00:27:34
    are sharing a joke or discussing serious
  • 00:27:36
    matters our words matter imagine a
  • 00:27:37
    simple misunderstanding because of a
  • 00:27:39
    poorly worded text a single
  • 00:27:41
    misinterpreted message can lead to
  • 00:27:43
    confusion and conflict or a motivational
  • 00:27:45
    speech that changes lives the right
  • 00:27:47
    words at the right time can Inspire and
  • 00:27:50
    uplift those are the magic of linguistic
  • 00:27:53
    skills in action think about it
  • 00:27:55
    politicians use words to inspire Nations
  • 00:27:57
    and bring about change teachers use them
  • 00:27:59
    to ignite curiosity and Foster a love
  • 00:28:02
    for learning in their students teachers
  • 00:28:04
    use them to ignite curiosity they craft
  • 00:28:07
    their words to make complex subjects
  • 00:28:09
    understandable and engaging Even in our
  • 00:28:11
    daily chats choosing the right words can
  • 00:28:14
    make someone's day a kind word or a
  • 00:28:16
    thoughtful comment can brighten
  • 00:28:18
    someone's mood remember a time when a
  • 00:28:20
    friend's kind words cheered you up
  • 00:28:22
    that's the power of language at work
  • 00:28:24
    that's linguistic power it's not just
  • 00:28:26
    about speaking well it's about making
  • 00:28:28
    making meaningful connections linguistic
  • 00:28:30
    ability isn't just about speaking well
  • 00:28:33
    it's about listening interpreting and
  • 00:28:35
    responding effectively it's a two-way
  • 00:28:37
    street that requires empathy and
  • 00:28:40
    understanding it helps us build
  • 00:28:41
    relationships resolve conflicts and even
  • 00:28:44
    land that dream job effective
  • 00:28:45
    communication is a Cornerstone of
  • 00:28:47
    success in both personal and
  • 00:28:48
    professional life so next time you're
  • 00:28:50
    crafting an essay or just chatting with
  • 00:28:53
    friends remember your words have power
  • 00:28:56
    they can Inspire comfort and trans form
  • 00:28:59
    use them wisely and watch your world
  • 00:29:01
    transform embrace the power of language
  • 00:29:04
    and see how it can change your life for
  • 00:29:06
    the better well now let's continue to
  • 00:29:09
    social Linguistics so what is social
  • 00:29:13
    Linguistics social Linguistics is the
  • 00:29:16
    descriptive study of the effect of any
  • 00:29:18
    or all aspects of society including
  • 00:29:21
    cultural norms expectations and context
  • 00:29:25
    on language and the way it is used it
  • 00:29:28
    can overlap with sociology of language
  • 00:29:31
    which focuses on the effect of language
  • 00:29:33
    on society social linguistic competence
  • 00:29:36
    means knowing which word to choose for a
  • 00:29:39
    given audience and situation to get the
  • 00:29:41
    desired effect for instance say you
  • 00:29:44
    wanted to get someone's attention if you
  • 00:29:47
    were a
  • 00:29:49
    17-year-old boy and you spotted your
  • 00:29:52
    friends Larry walking out to his car it'
  • 00:29:56
    probably ATT something like loud and
  • 00:29:58
    Informer along the lines of hey Larry on
  • 00:30:02
    the other hand if you were the same 17y
  • 00:30:06
    old boy and saw the school principal Dro
  • 00:30:09
    something in the parking lots as she was
  • 00:30:12
    walking to her car you'd more likely
  • 00:30:15
    utter something along the lines of
  • 00:30:18
    excuse me Mrs Phelps you Dro your scarf
  • 00:30:23
    this word choices has to do with social
  • 00:30:26
    expectation on the part of both the
  • 00:30:28
    speaker and the person to whom he is
  • 00:30:31
    speaking if the 17-year-old shout hey
  • 00:30:35
    you Dro something in this instance it
  • 00:30:38
    could be considered rude okay so now we
  • 00:30:42
    go on to the application of social
  • 00:30:45
    Linguistics the first is education
  • 00:30:48
    social Linguistics can inform language
  • 00:30:50
    teaching and curriculum development
  • 00:30:53
    especially in multilingual classrooms or
  • 00:30:55
    when teaching English as a second
  • 00:30:58
    language or ESL translation and
  • 00:31:02
    interpretation understanding how
  • 00:31:03
    language Works in different social
  • 00:31:05
    context can improve translation accuracy
  • 00:31:09
    especially when dealing with culturally
  • 00:31:12
    sensitive content the next is social
  • 00:31:15
    policy social Linguistics can be used to
  • 00:31:18
    address language issues in the public
  • 00:31:21
    sphere such as language rights minority
  • 00:31:25
    languages and the role of language in
  • 00:31:27
    government governance so in conclusion
  • 00:31:30
    social Linguistics shows how language
  • 00:31:33
    use is deeply embedded in Social
  • 00:31:35
    cultures and practices why do 70% of
  • 00:31:39
    people switch up their language style
  • 00:31:41
    when talking to friends versus teachers
  • 00:31:44
    let's find out sociolinguistics is the
  • 00:31:47
    study of how Society influences the way
  • 00:31:49
    we speak it's like being a detective but
  • 00:31:53
    for language imagine you're at school
  • 00:31:55
    chatting with your pals you might use
  • 00:31:58
    jokes and Casual words but when you talk
  • 00:32:00
    to a teacher your language becomes more
  • 00:32:02
    formal and polite that's sociol
  • 00:32:05
    Linguistics in action here's another
  • 00:32:09
    example think about acent someone from
  • 00:32:12
    Texas might say y while someone from New
  • 00:32:15
    York might say you guys both are talking
  • 00:32:18
    about a group of people but their word
  • 00:32:20
    choices reflect where they come from
  • 00:32:23
    cool right social Linguistics helps us
  • 00:32:25
    understand these language choices and
  • 00:32:26
    what they say about our identities and
  • 00:32:29
    social
  • 00:32:30
    relationships it's not just about words
  • 00:32:32
    but what those words mean in different
  • 00:32:35
    contexts okay now we go on to the
  • 00:32:38
    communicative ability so what is
  • 00:32:41
    communicative ability or communicative
  • 00:32:44
    competence communicative competence
  • 00:32:46
    refers to a learner's ability to use
  • 00:32:49
    language to communicate successfully
  • 00:32:52
    communicative ability in language
  • 00:32:54
    learning refers to the skill to
  • 00:32:56
    effectively convey
  • 00:32:58
    and interpret messages in a language
  • 00:33:01
    using both verbal and non-verbal means
  • 00:33:04
    it goes beyond knowing grammar and
  • 00:33:06
    vocabulary it's about being able to use
  • 00:33:09
    the language in real life situations to
  • 00:33:12
    achieve specific communication goals
  • 00:33:15
    like asking for information expressing
  • 00:33:17
    opinions or holding a
  • 00:33:19
    conversations next is communicative
  • 00:33:21
    ability in language learning so in
  • 00:33:24
    language learning communicative ability
  • 00:33:26
    is crucial because because it's what
  • 00:33:29
    enables Learners to use the language
  • 00:33:32
    practically language courses that focus
  • 00:33:34
    on communicative competent often use
  • 00:33:37
    real life scenarios or like uh role
  • 00:33:40
    playing group discussions or problem
  • 00:33:43
    solving activities to allow students to
  • 00:33:46
    practice speaking listening reading and
  • 00:33:49
    writing in ways that mirror actual
  • 00:33:52
    communication this approach encourages
  • 00:33:54
    students not only memorize language
  • 00:33:57
    rules but also to understand the purpose
  • 00:33:59
    behind language use and adapt it
  • 00:34:03
    flexibly communicative language teaching
  • 00:34:06
    are usually called as CLT for example
  • 00:34:09
    emphasize this by prioritizing the
  • 00:34:13
    functional use of language in meaningful
  • 00:34:16
    context they this helps Learners to
  • 00:34:19
    build confidence and become better
  • 00:34:22
    prepared for authentic interaction in
  • 00:34:24
    the language whether they are speaking
  • 00:34:26
    listening or reading communicative
  • 00:34:29
    ability includes various skills such as
  • 00:34:32
    speaking listening Reading Writing and
  • 00:34:35
    nonverbal communication as well as the
  • 00:34:38
    ability to negotiate meaning understand
  • 00:34:41
    cultural norms and manage
  • 00:34:44
    interaction next is types of
  • 00:34:46
    communicative ability in different
  • 00:34:48
    context the first one we have
  • 00:34:50
    interpersonal Communication in
  • 00:34:52
    face-to-face
  • 00:34:54
    interactions communicative ability is
  • 00:34:56
    critical for building in relationship
  • 00:34:58
    and social bones effective interpersonal
  • 00:35:02
    communicators can use both verbal and
  • 00:35:05
    nonverbal skills to express themselves
  • 00:35:08
    clearly listen actively and respond
  • 00:35:11
    appropriately in Dynamic social
  • 00:35:14
    exchanges second is professional
  • 00:35:16
    Communication in professional settings
  • 00:35:19
    for example businesses educations health
  • 00:35:23
    carees and so on communicative ability
  • 00:35:25
    is essential for conveying expertise
  • 00:35:29
    collaborating negotiating and
  • 00:35:31
    maintaining professionalism this
  • 00:35:33
    involves clear concise and often formal
  • 00:35:37
    language as well as the ability to adapt
  • 00:35:40
    to different communication channels for
  • 00:35:42
    example emails meetings reports and so
  • 00:35:45
    on the third is we have academic
  • 00:35:48
    Communication in in academic
  • 00:35:51
    settings um communicative ability
  • 00:35:53
    involve presenting And discussing ideas
  • 00:35:57
    logic and
  • 00:35:59
    coherently both in writing essays
  • 00:36:02
    research papers and speaking maybe
  • 00:36:05
    presentations and seminars academic
  • 00:36:07
    Communications need to be able to
  • 00:36:09
    structure their arguments site sources
  • 00:36:13
    appropriately and engage in int
  • 00:36:16
    intellectual discussions the first we
  • 00:36:20
    have cross cultural
  • 00:36:22
    communication communicative ability is
  • 00:36:24
    especially important in crosscultural
  • 00:36:26
    communication
  • 00:36:28
    where understanding cultural norms
  • 00:36:30
    values and communication Styles is
  • 00:36:33
    crucial for avoiding misunderstandings
  • 00:36:36
    and building successful interactions
  • 00:36:39
    between people from different cultural
  • 00:36:41
    backgrounds and the next is digital
  • 00:36:44
    communication in the age of technology
  • 00:36:47
    so communicative ability also extends to
  • 00:36:50
    digital platforms where individuals must
  • 00:36:53
    be able to adapt their communication
  • 00:36:55
    style to different media for example
  • 00:36:58
    emails uh instant messaging video calls
  • 00:37:02
    social media and Etc this requires both
  • 00:37:06
    written and digital literacy skill as
  • 00:37:08
    well as an understanding of how convey
  • 00:37:11
    tone and meaning effectively online so
  • 00:37:14
    in conclusion communicative ability is
  • 00:37:17
    not just about knowing a language but
  • 00:37:20
    using it effectively in real world
  • 00:37:22
    situations it requires an understanding
  • 00:37:25
    of language roles social norms and
  • 00:37:29
    communication strategies to interact
  • 00:37:31
    successfully in variety of
  • 00:37:35
    contexts the development of
  • 00:37:37
    communicative ability is a lifelong
  • 00:37:39
    process that involves hunting a wide
  • 00:37:42
    range of skills from listening actively
  • 00:37:44
    to adjusting One Tone an approach
  • 00:37:48
    depending on the audience and situations
  • 00:37:51
    effective communicators are able to
  • 00:37:53
    navigate this complexity to ensure
  • 00:37:56
    Mutual
  • 00:37:58
    understanding and successful
  • 00:37:59
    Communication in both personal and
  • 00:38:02
    professional
  • 00:38:04
    interactions I'm sure you've heard the
  • 00:38:06
    news communicative ability is the secret
  • 00:38:10
    source to connecting with others so what
  • 00:38:12
    is communicative ability it's the skill
  • 00:38:15
    to convey your thoughts clearly and
  • 00:38:17
    effectively imagine you're in a group
  • 00:38:19
    project and you need to share your ideas
  • 00:38:23
    if you can explain your thoughts in a
  • 00:38:24
    way everyone understands you've got
  • 00:38:26
    communicative of ability or think about
  • 00:38:29
    the last time you asked a teacher for
  • 00:38:31
    help did you clearly explain what you
  • 00:38:34
    didn't understand that's using your
  • 00:38:37
    communicative ability it's not just
  • 00:38:40
    about talking though listening is a big
  • 00:38:43
    part of it too when you really listen
  • 00:38:46
    you understand others better and respond
  • 00:38:48
    in a way that makes sense to them so
  • 00:38:50
    next time you're chatting with friends
  • 00:38:52
    or presenting in class remember clear
  • 00:38:55
    and effective communication is is key
  • 00:38:58
    and the best part the more you practice
  • 00:39:01
    the better you'll get stay curious and
  • 00:39:04
    keep communicating folks catch you later
  • 00:39:08
    the next is cognitive ability in
  • 00:39:11
    pragmatics cognitive ability refers to
  • 00:39:14
    the mental ability to process and Inver
  • 00:39:17
    meaning from the context of
  • 00:39:19
    communication in other words it's mental
  • 00:39:22
    process that allows a speaker or
  • 00:39:25
    listener to interpret and makes sense of
  • 00:39:28
    language in context it includes
  • 00:39:31
    contextual awareness inference and
  • 00:39:34
    grammatical understanding contextual
  • 00:39:38
    awareness refers to the understanding of
  • 00:39:40
    meaning based on
  • 00:39:43
    the context of communication in other
  • 00:39:47
    words it looks at the interpretation of
  • 00:39:51
    language goes beyond the literal meaning
  • 00:39:54
    of words and depends on the context in
  • 00:39:57
    which they are used for
  • 00:40:00
    example imagine a scenario where someone
  • 00:40:04
    says could you pass the salt during a
  • 00:40:08
    formal
  • 00:40:09
    dinner from a cognitive perspective The
  • 00:40:12
    Listener needs to
  • 00:40:15
    recognize that this is not a simple
  • 00:40:18
    question but an indirect request
  • 00:40:23
    understanding that the phrase is a
  • 00:40:26
    polite way of asking for something helps
  • 00:40:30
    The Listener in infer the
  • 00:40:33
    speaker intent without needing explicit
  • 00:40:38
    instruction inference refers to the
  • 00:40:40
    process by which listener or reader
  • 00:40:43
    derives meaning from an utterance Beyond
  • 00:40:45
    its literal interpretation based on the
  • 00:40:47
    context prior knowledge and
  • 00:40:50
    conversational cues for example in a
  • 00:40:53
    conversation someone might say I love
  • 00:40:56
    the way you cook
  • 00:40:57
    I wish I could make a meal like this The
  • 00:41:00
    Listener needs to infer that this is
  • 00:41:03
    likely a compliment that could also
  • 00:41:06
    function as a request for the recipe
  • 00:41:09
    even though the speaker didn't directly
  • 00:41:12
    ask for it the ability make this
  • 00:41:15
    inference is part of cognitive ability
  • 00:41:20
    grammatical understanding refers to the
  • 00:41:22
    ability to recognize and interpret the
  • 00:41:24
    structure of language in the context of
  • 00:41:27
    grammatics grammatical understanding
  • 00:41:29
    goes beyond the mere knowledge of
  • 00:41:31
    sentence structure and incompasses how
  • 00:41:34
    language is used in context to convey
  • 00:41:37
    meaning applying knowledge of grammar to
  • 00:41:40
    recognize subtle shifts in meaning such
  • 00:41:42
    as the difference between a statement
  • 00:41:46
    and a question for example you are
  • 00:41:49
    coming aren't you versus you are coming
  • 00:41:53
    another example is John goes to the
  • 00:41:56
    storm he bought some milk he here is the
  • 00:42:00
    pronoun referring to
  • 00:42:04
    John we all use words and language every
  • 00:42:07
    day to interact with people at work but
  • 00:42:10
    do we really communicate effectively
  • 00:42:13
    effective communication can be broken
  • 00:42:15
    down into three parts listening
  • 00:42:18
    understanding and responding let's look
  • 00:42:21
    at these one by one listening involves
  • 00:42:24
    hearing the words that are being said
  • 00:42:27
    taking in non-verbal cues such as body
  • 00:42:29
    language and facial expressions plus
  • 00:42:32
    paying attention to voice
  • 00:42:34
    modulation we then move on to the next
  • 00:42:37
    stage understanding or giving meaning to
  • 00:42:39
    what we have heard most communication
  • 00:42:42
    breakdowns happen at this stage because
  • 00:42:44
    we often misunderstand or misinterpret
  • 00:42:47
    what is being said when we make errors
  • 00:42:49
    in interpretation we are likely to
  • 00:42:52
    respond incorrectly as well for example
  • 00:42:56
    your boss asks you if the task that he
  • 00:42:59
    assigned to you has been completed if
  • 00:43:01
    you interpret that as the boss blaming
  • 00:43:03
    you for not completing the task you are
  • 00:43:06
    likely to respond with anger however if
  • 00:43:09
    you interpret that as your boss wanting
  • 00:43:11
    to just know the status of the task you
  • 00:43:14
    are likely to feel less angry and
  • 00:43:16
    defensive how we interpret what we hear
  • 00:43:20
    is affected by the thoughts that pop up
  • 00:43:22
    in our minds when we are listening at
  • 00:43:25
    Way Forward we help you catch these
  • 00:43:28
    automatic thoughts so you can reduce
  • 00:43:30
    communication errors and be more
  • 00:43:32
    productive at work the next is effective
  • 00:43:36
    ability in pragmatics uh effective
  • 00:43:40
    ability relates to the emotional and
  • 00:43:44
    social aspects of communication it
  • 00:43:47
    includes the ability to recognize and
  • 00:43:50
    respond to emotional cues and manage
  • 00:43:55
    relationships using language
  • 00:43:57
    people use language to express feelings
  • 00:44:01
    politeness respect and empathy and
  • 00:44:05
    effective ability enables one to
  • 00:44:09
    navigate this subtle emotional Dynamics
  • 00:44:13
    for example if a student says to the
  • 00:44:18
    teacher I'm sorry to bother you but
  • 00:44:21
    could you help me with this the use of
  • 00:44:25
    hedging I'm sorry fre to bother you
  • 00:44:28
    serve to soften the request maintaining
  • 00:44:31
    the teacher space or social identity
  • 00:44:35
    this is an example of effective ability
  • 00:44:41
    in action using language in a way that
  • 00:44:45
    manages the emotional dynamics of the
  • 00:44:49
    relationship another example is would
  • 00:44:52
    you mind passing the sound the speaker
  • 00:44:55
    is using a polite request
  • 00:44:57
    rather than an imperious command the
  • 00:45:01
    effective ability here is the speaker
  • 00:45:04
    understanding of the social norms of
  • 00:45:07
    politeness using hedging with you mind
  • 00:45:10
    to soften the request and avoid imposing
  • 00:45:15
    on The
  • 00:45:17
    Listener and then uh the example for the
  • 00:45:20
    empathy during a conversation where a
  • 00:45:23
    friend expresses distress over a
  • 00:45:26
    personal issue another person might
  • 00:45:29
    respond
  • 00:45:30
    with I can imagine how hard that must be
  • 00:45:35
    for you but I'm here if you want to
  • 00:45:40
    talk this response shows empathy a key
  • 00:45:46
    element of effective ability because it
  • 00:45:52
    acknowledges the emotional state of the
  • 00:45:56
    speak
  • 00:45:58
    and offers support have you ever talked
  • 00:46:00
    with a friend about a problem only to
  • 00:46:02
    realize that he just doesn't seem to
  • 00:46:05
    grasp why the issue is so important to
  • 00:46:07
    you have you ever presented an idea to a
  • 00:46:09
    group and it's met with utter confusion
  • 00:46:12
    or maybe you've been in an argument when
  • 00:46:14
    the other person suddenly accuses you of
  • 00:46:16
    not listening to what they're saying at
  • 00:46:18
    all what's going on here the answer is
  • 00:46:22
    miscommunication and in some form or
  • 00:46:24
    another we've all experienced it it can
  • 00:46:26
    lead to confusion animosity
  • 00:46:29
    misunderstanding or even crashing a
  • 00:46:31
    multi-million dollar probe into the
  • 00:46:33
    surface of Mars the fact is even when
  • 00:46:36
    face to face with another person in the
  • 00:46:38
    very same room and speaking the same
  • 00:46:40
    language human communication is
  • 00:46:43
    incredibly
  • 00:46:44
    complex but the good news is that a
  • 00:46:47
    basic understanding of what happens when
  • 00:46:49
    we communicate can help us prevent
  • 00:46:51
    miscommunication for decades researchers
  • 00:46:54
    have asked what happens when we
  • 00:46:56
    communicate
  • 00:46:57
    one interpretation called the
  • 00:46:59
    transmission model views communication
  • 00:47:01
    as a message that moves directly from
  • 00:47:03
    one person to another similar to someone
  • 00:47:06
    tossing a ball and walking away but in
  • 00:47:09
    reality this simplistic model doesn't
  • 00:47:11
    account for communications complexity
  • 00:47:14
    enter the transactional model which
  • 00:47:16
    acknowledges the many added challenges
  • 00:47:18
    of communicating with this model it's
  • 00:47:21
    more accurate to think of communication
  • 00:47:23
    between people as a game of catch as we
  • 00:47:25
    communicate our message we receive
  • 00:47:27
    feedback from the other party through
  • 00:47:29
    the transaction we create meaning
  • 00:47:32
    together but from this exchange further
  • 00:47:34
    complications arise it's not like the
  • 00:47:37
    Star Trek universe where some characters
  • 00:47:39
    can Vulcan mind melt fully sharing
  • 00:47:41
    thoughts and feelings as humans we can't
  • 00:47:44
    help but send and receive messages
  • 00:47:46
    through our own subjective lenses when
  • 00:47:49
    communicating one person expresses her
  • 00:47:51
    interpretation of a message and the
  • 00:47:53
    person she's communicating with hears
  • 00:47:55
    his own interpretation of that
  • 00:47:57
    message our perceptual filters
  • 00:48:00
    continually shift meanings and
  • 00:48:02
    interpretations remember that game of
  • 00:48:04
    catch imagine it with a lump of clay as
  • 00:48:07
    each person touches it they shape it to
  • 00:48:10
    fit their own unique perceptions based
  • 00:48:12
    on any number of variables like
  • 00:48:14
    knowledge or past experience age race
  • 00:48:18
    gender ethnicity religion or family
  • 00:48:21
    background simultaneously every person
  • 00:48:24
    interprets the message they receive
  • 00:48:26
    based on their relationship with the
  • 00:48:27
    other person and their unique
  • 00:48:30
    understanding of the semantics and
  • 00:48:31
    connotations of the exact words being
  • 00:48:34
    used they could also be distracted by
  • 00:48:37
    other stimuli such as traffic or a
  • 00:48:39
    growling stomach even emotion might
  • 00:48:41
    Cloud their understanding and by adding
  • 00:48:44
    more people into a conversation each
  • 00:48:46
    with their own subjectivities the
  • 00:48:48
    complexity of communication grows
  • 00:48:51
    exponentially so as the lump of clay
  • 00:48:53
    goes back and forth from one person to
  • 00:48:55
    another worked reshaped and always
  • 00:48:58
    changing it's no wonder our messages
  • 00:49:01
    sometimes turn into a mush of
  • 00:49:03
    miscommunication but luckily there are
  • 00:49:05
    some simple practices that can help us
  • 00:49:07
    all navigate our daily interactions for
  • 00:49:10
    better communication one recognize that
  • 00:49:13
    passive hearing and active listening are
  • 00:49:16
    not the same engage actively with the
  • 00:49:19
    verbal and non-verbal feedback of others
  • 00:49:21
    and adjust your message to facilitate
  • 00:49:23
    greater understanding two listen listen
  • 00:49:27
    with your eyes and ears as well as with
  • 00:49:29
    your gut remember that communication is
  • 00:49:32
    more than just words three take time to
  • 00:49:35
    understand as you try to be understood
  • 00:49:38
    in the rush to express ourselves it's
  • 00:49:40
    easy to forget that communication is a
  • 00:49:42
    two-way street be open to what the other
  • 00:49:45
    person might say and finally four be
  • 00:49:48
    aware of your personal perceptual
  • 00:49:50
    filters elements of your experience
  • 00:49:53
    including your culture community and
  • 00:49:54
    family influence how you see the world
  • 00:49:57
    say this is how I see the problem but
  • 00:50:00
    how do you see it don't assume that your
  • 00:50:02
    perception is the objective truth
  • 00:50:04
    that'll help you work towards sharing a
  • 00:50:06
    dialogue with others to reach a common
  • 00:50:08
    understanding the next is psych ability
  • 00:50:11
    in pragmatics this refers to the
  • 00:50:15
    physical skills involved in
  • 00:50:17
    communication particularly when it comes
  • 00:50:19
    to producing language in context psycho
  • 00:50:22
    moral ability refers to the physical
  • 00:50:25
    aspects of language production and
  • 00:50:28
    interpretation particularly in spoken
  • 00:50:30
    communication this includes intonation
  • 00:50:33
    and proy and non variable cues
  • 00:50:37
    intonation and proy are the melodic and
  • 00:50:41
    rythmic aspects of speech that go beyond
  • 00:50:45
    the individual sounds of words they add
  • 00:50:49
    layers of meaning to language conveying
  • 00:50:52
    emotion attitudes and intention for
  • 00:50:56
    example the way a person says or really
  • 00:51:01
    with Rising intonation could indicate
  • 00:51:03
    surprise or sarcasm depending on the
  • 00:51:06
    context the speaker's ability to use
  • 00:51:09
    intonation effectively conveys meaning
  • 00:51:12
    that is beyond the literal words another
  • 00:51:15
    example is rising eyebrows while making
  • 00:51:19
    a statement can signal irony or doubt
  • 00:51:23
    nonvariable cues are the unspoken
  • 00:51:25
    elements of communication that convey
  • 00:51:27
    meaning through body language facial
  • 00:51:31
    expressions gestures and other visual
  • 00:51:33
    signals they often complement or
  • 00:51:37
    contradict varable messages and can
  • 00:51:40
    significantly impact the overall message
  • 00:51:43
    for example in a conversation if a
  • 00:51:46
    person is speaking to someone while
  • 00:51:48
    avoiding eye contact or using crossed
  • 00:51:51
    arms these nonf varable cues might
  • 00:51:54
    suggest discomfort or res
  • 00:51:57
    even though the person is faily saying
  • 00:52:00
    I'm fine here the speaker body language
  • 00:52:04
    and gestures are crucial in pragmatics
  • 00:52:07
    because they modify or even contradict
  • 00:52:12
    this spoken message Alice works at a
  • 00:52:16
    local department store she spends most
  • 00:52:18
    of her day interacting with customers
  • 00:52:19
    and co-workers there's a lot of talking
  • 00:52:22
    involved but there's also another form
  • 00:52:24
    of non-verbal communication that's being
  • 00:52:26
    used just as
  • 00:52:27
    often body language body language is the
  • 00:52:31
    process of communicating through
  • 00:52:32
    non-verbal signals it includes things
  • 00:52:35
    like our posture facial expressions
  • 00:52:38
    gestures and more the meanings of these
  • 00:52:40
    all vary from culture to culture but we
  • 00:52:42
    instinctively read body language and
  • 00:52:44
    interpret it as some expression of moods
  • 00:52:47
    feelings or
  • 00:52:49
    intentions so in Alice's case even
  • 00:52:52
    before she speaks she may be
  • 00:52:53
    communicating all kinds of things to
  • 00:52:55
    customers for example if her arms are
  • 00:52:58
    crossed and she's avoiding eye contact
  • 00:53:00
    customers may not find her to be very
  • 00:53:04
    approachable however Alice could be in a
  • 00:53:06
    friendly mood even though her body
  • 00:53:08
    language suggests otherwise and this
  • 00:53:11
    isn't necessarily a conscious choice
  • 00:53:13
    that she's made this could just be how
  • 00:53:15
    she habitually presents herself but if
  • 00:53:19
    Alice is aware of these habits she can
  • 00:53:21
    work on improving her body
  • 00:53:23
    language changing your habits can be
  • 00:53:26
    difficult but if you take time to pause
  • 00:53:28
    and check in with yourself you can start
  • 00:53:31
    to notice them and adjust things to
  • 00:53:33
    become a better non-verbal
  • 00:53:35
    Communicator this awareness can also be
  • 00:53:37
    applied to reading others body language
  • 00:53:40
    let's say Alice notices that her
  • 00:53:41
    coworker is unusually quiet has his body
  • 00:53:44
    turned away from her and is slouched
  • 00:53:46
    over she may pick up that he's upset or
  • 00:53:50
    that there's an unspoken issue at
  • 00:53:52
    hand depending on Alice's relationship
  • 00:53:55
    with him she may want to give him some
  • 00:53:57
    space or ask if anything's
  • 00:54:00
    wrong being aware of the various aspects
  • 00:54:03
    of body language can make all the
  • 00:54:04
    difference in how people perceive you
  • 00:54:06
    and how you perceive them be aware of
  • 00:54:09
    how you present yourself and you can say
  • 00:54:11
    a lot without
  • 00:54:13
    [Music]
  • 00:54:15
    speaking the last one is spiritual
  • 00:54:18
    ability in pragmatics it involves the
  • 00:54:21
    the ethical or moral dimensions of
  • 00:54:24
    language use this can include the role
  • 00:54:26
    of cultural values religious beliefs and
  • 00:54:30
    personal ethics in shaping
  • 00:54:32
    communication spiritual ability often
  • 00:54:36
    comes into play in situation where
  • 00:54:39
    language reflects deep-seated beliefs or
  • 00:54:43
    when navigating crosscultural
  • 00:54:47
    communication this ability includes
  • 00:54:49
    ethical communication crosscultural
  • 00:54:52
    communication and politeness in
  • 00:54:54
    religious communication the first is
  • 00:54:57
    ethical communication it refers to the
  • 00:55:00
    ability to make sound moral judgment and
  • 00:55:04
    act in accordance with ethical
  • 00:55:06
    principles for example the nurse who is
  • 00:55:11
    understanding the the pions spiritual
  • 00:55:14
    beliefs might use language that reflect
  • 00:55:17
    this beliefs for example instead of
  • 00:55:19
    saying I'm sorry for your loss the nurse
  • 00:55:23
    might say may may peace be with you as
  • 00:55:27
    you transition to the next life this
  • 00:55:29
    phrasing
  • 00:55:31
    acknowledges the patient
  • 00:55:34
    spiritual beliefs and offer comfort in a
  • 00:55:38
    way that is Meaningful to them the
  • 00:55:41
    second is crosscultural communication it
  • 00:55:44
    is the exchange of information between
  • 00:55:46
    people from different cultural
  • 00:55:48
    backgrounds it involves understanding
  • 00:55:50
    and navigating cultural differences to
  • 00:55:52
    facilitate effective communication for
  • 00:55:55
    example Western
  • 00:55:56
    Western traveler might say salamu
  • 00:55:59
    alaykum when meeting people in Saudi
  • 00:56:02
    Arabia as greeting instead of saying
  • 00:56:04
    hello or high this indicates respect
  • 00:56:07
    toward the the religion the people
  • 00:56:09
    believes in the country which is
  • 00:56:12
    Islam and the last is politeness in in
  • 00:56:16
    religious communication as a Muslim you
  • 00:56:19
    might say when someone sneezes and say
  • 00:56:26
    when seeing the accident or hearing the
  • 00:56:29
    news that someone passed away this word
  • 00:56:33
    and phrase are rooted in religious and
  • 00:56:37
    spiritual values it's an expression of
  • 00:56:42
    Good Will and recognition of your
  • 00:56:45
    spiritual beliefs
  • 00:56:49
    [Music]
  • 00:58:07
    I think that's all for our presentation
  • 00:58:10
    in this video today thank you very much
  • 00:58:13
    for watching
  • 00:58:17
    [Music]
Tags
  • language learning
  • pragmatics
  • discourse analysis
  • linguistic ability
  • qualitative analysis
  • communication
  • sociolinguistics
  • body language
  • cultural context
  • non-verbal cues