What percentage of the global workforce is unhappy at their jobs?

Approximately 60% of the global workforce is unhappy.

How does employee happiness impact organizational revenue?

Organizations with happy employees have three times the revenue growth of those without.

What can leaders do to foster happiness in the workplace?

Leaders should focus on trust, respect, fairness, and truly listen to their employees.

How does fairness within a company affect employees?

Fair treatment helps maintain trust and morale among employees, avoiding erosion of confidence.

Why is listening important in leadership?

Listening ensures employees feel valued and that their ideas might influence decisions.

This is what makes employees happy at work | The Way We Work, a TED series

00:04:10

https://www.youtube.com/watch?v=PYJ22-YYNW8

Ringkasan

TLDRThe speaker emphasizes that happiness at work is crucial for both employees and organizations. Currently, about 60% of the global workforce, nearly 2 billion individuals, are not happy at their jobs. Studies show that organizations with happy employees boast three times the revenue growth and outperform those with unhappy employees. The key factors contributing to happiness at work include trust, respect, fairness, and effective listening from leaders. To implement this, leaders should empower employees with trust, ensure fairness regardless of personal characteristics, and truly listen to ideas and feedback. Changing organizational culture to reflect these values can significantly enhance the work experience.

Takeaways

👥 Happiness at work is vital for productivity and growth.
📊 Happy employees lead to three times the revenue growth.
🏢 Fairness and equal treatment are essential in the workplace.
🤝 Trust and empowerment from leaders significantly boost morale.
🗣 Effective listening involves truly considering employees' ideas.
💼 Restoring fairness can require financial investment, as shown by Salesforce.
🔄 Organizational change is driven by deep beliefs and purpose.
👂 Passive listening isn't enough; employees need to feel heard.
📎 Employee turnover is lower in happy organizations.
💡 Leadership behavior defines the overall work experience.

Garis waktu

00:00:00 - 00:04:10
In the modern workforce, happiness at work is a key concern as only 40% of the 3 billion working people are happy at their jobs. Happiness at work is linked to organizational success, augmenting revenue and reducing turnover. Rather than focusing on superficial perks, the key factors for employee happiness are trust and respect. Organizations should empower employees as seen in Four Seasons, where employees are trusted to make decisions. Another crucial aspect is fairness, exemplified by Salesforce's efforts to equalize pay between genders. Listening, true engagement that may even lead to changing one's mind, is critical for happy workers. Meaningful change driven by purpose, rather than superficial reasons, defines a transformative workplace. Those who can't align with such values should seek employment elsewhere.

Peta Pikiran

Video Tanya Jawab

What percentage of the global workforce is unhappy at their jobs?
Approximately 60% of the global workforce is unhappy.
How does employee happiness impact organizational revenue?
Organizations with happy employees have three times the revenue growth of those without.
What can leaders do to foster happiness in the workplace?
Leaders should focus on trust, respect, fairness, and truly listen to their employees.
How does fairness within a company affect employees?
Fair treatment helps maintain trust and morale among employees, avoiding erosion of confidence.
Why is listening important in leadership?
Listening ensures employees feel valued and that their ideas might influence decisions.

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Teks

Gulir Otomatis:

00:00:00
Transcriber: Ivana Korom Reviewer: Camille Martínez
00:00:00
We survey CEOs, police officers, truck drivers, cooks, engineers.
00:00:04
If people are working, we've surveyed them.
00:00:06
And what we know, in terms of their happiness:
00:00:08
workers all want the same things.
00:00:10
[The Way We Work]
00:00:15
There's three billion working people in the world.
00:00:17
And about 40 percent of them would say they're happy at work.
00:00:20
That means about 1.8 billion, or almost two billion people,
00:00:24
are not happy at work.
00:00:25
What does that do,
00:00:27
both to those people and the organizations that they work in?
00:00:30
Well, let's talk about money.
00:00:31
Organizations that have a lot of happy employees
00:00:34
have three times the revenue growth,
00:00:36
compared to organizations where that's not true.
00:00:38
They outperform the stock market by a factor of three.
00:00:41
And if you look at employee turnover,
00:00:43
it's half that of organizations that have a lot of unhappy employees.
00:00:48
The miracle thing is,
00:00:49
you don't have to spend more money to make this happen.
00:00:51
It's not about ping-pong tables and massages and pet walking.
00:00:54
It's not about the perks.
00:00:56
It's all about how they're treated by their leaders
00:00:58
and by the people that they work with.
00:01:00
So I'd like to share a few ideas that create happy employees.
00:01:04
Idea number one:
00:01:06
in organizations where employees are happy,
00:01:08
what you find is two things are present:
00:01:10
trust and respect.
00:01:12
Leaders often say,
00:01:13
"We trust our employees.
00:01:15
We empower our employees."
00:01:16
And then when an employee needs a laptop --
00:01:18
and this is a true example --
00:01:20
15 people have to approve that laptop.
00:01:22
So for the employee, all the words are right,
00:01:25
but 15 levels of approval for a $1,500 laptop?
00:01:28
You've actually spent more money than the laptop, on the approval.
00:01:32
And the employee feels maybe they're really not trusted.
00:01:35
So what can an organization do to have a high level of trust?
00:01:40
The first organization that comes to mind is Four Seasons.
00:01:43
They have magnificent properties all around the world.
00:01:46
And their employees are told,
00:01:47
"Do whatever you think is right when servicing the customer."
00:01:50
To hand that trust to your employees to do whatever they think is right
00:01:55
makes the employees feel great.
00:01:56
And this is why they're known for delivering some of the best service
00:02:00
in the world.
00:02:01
Idea number two: fairness.
00:02:03
The thing that erodes trust in an organization
00:02:07
faster than anything else
00:02:08
is when employees feel that they're being treated unfairly.
00:02:11
Employees want to be treated the same,
00:02:13
regardless of their rank or their tenure or their age
00:02:16
or their experience or their job category,
00:02:18
compared to anyone else.
00:02:20
When I think about great organizations who get fairness right,
00:02:23
the first organization that comes to mind is Salesforce.
00:02:26
They found that men and women working in the same job
00:02:28
with the same level of proficiency
00:02:30
were making different amounts of money.
00:02:32
So immediately, they calculated the difference,
00:02:34
and they invested three million dollars to try and balance things out.
00:02:39
Idea number three is listening.
00:02:41
So, to be a listener who connects with all types of people,
00:02:45
we have to unlearn a few things.
00:02:47
We've all been taught about active listening and eye contact --
00:02:51
an intense stare
00:02:53
and a compassionate look.
00:02:54
That's not listening.
00:02:56
Repeating what the person says -- that's not listening.
00:02:59
Being humble
00:03:00
and always hunting and searching for the best idea possible --
00:03:03
that's what listening is.
00:03:05
And employees can feel whether you're doing that or not.
00:03:07
They want to know, when they talk to you and share an idea,
00:03:11
did you consider it when you made a decision?
00:03:13
The one thing that everybody appreciates and wants when they're speaking
00:03:17
is to know that what they say matters so much
00:03:21
you might actually change your mind.
00:03:23
Otherwise, what's the point of the conversation?
00:03:27
We all know the things we need to change,
00:03:29
the things that we need to do differently.
00:03:32
The way you behave, the way you treat others,
00:03:34
the way you respond, the way you support,
00:03:37
defines the work experience for everyone around you.
00:03:40
Changing to be a better person --
00:03:42
the world is littered with those failures.
00:03:44
But changing because there's something you believe in,
00:03:47
some purpose that you have,
00:03:49
where you're willing to risk almost everything
00:03:52
because it's so important to you --
00:03:54
that's the reason to change.
00:03:55
If it's not, you should probably find a different place to work.