8 Customer Serivce Skills Every Employee Should Know

00:02:43
https://www.youtube.com/watch?v=uaQkJjyNJj0

Ringkasan

TLDRThis video discusses eight essential customer service skills that every employee should develop for effective interaction with customers, which are crucial for the success of any business. These skills include: 1. **Empathy**: Understand and connect with customer feelings. 2. **Patience**: Maintain composure to provide quality service. 3. **Clear Communications**: Essential for accurately solving customer issues. 4. **Knowledge of the Product**: Prevents misunderstandings and builds trust. 5. **Positive Language**: Projects a good image and eases customers. 6. **Reading Between the Lines**: Helps in understanding unspoken cues from customers. 7. **Quick Learning**: Necessary for dealing with unexpected challenges. 8. **Ability to Close**: Ensures customer satisfaction at the end of interactions. Excellent customer service is a pivotal component for business success, as it directly affects customer engagement and business sustainability.

Takeaways

  • 🤝 Empathy is key to understanding customer emotions.
  • ⏳ Patience ensures calm and effective service.
  • 🗣 Clear communication solves issues accurately.
  • 📚 Product knowledge is crucial to build trust.
  • 😊 Positive language enhances the business image.
  • 🔍 Reading between the lines avoids miscommunication.
  • ⚡ Quick learning addresses unexpected issues.
  • ✅ Ability to close leaves customers satisfied.

Garis waktu

  • 00:00:00 - 00:02:43

    The video emphasizes the importance of customer service skills for employees who interact with clients. It outlines eight key skills: empathy, patience, clear communication, product knowledge, positive language, reading between the lines, quick learning, and the ability to close interactions effectively. Empathy involves understanding and connecting with customers' feelings. Patience is crucial for maintaining composure and solving problems. Clear communication requires clarity about what can and cannot be done, avoiding overstatements. Product knowledge builds trust with customers. Positive language enhances customer comfort. Reading between the lines helps avoid miscommunication. Quick learning allows employees to handle unexpected situations, and the ability to close ensures customer satisfaction. The video stresses that excellent customer service is vital for business success, as customer satisfaction is key to sustaining a business.

Peta Pikiran

Video Tanya Jawab

  • What is the importance of empathy in customer service?

    Empathy helps understand and connect with customers' feelings, even if their issue can't be resolved immediately.

  • How does patience contribute to customer service?

    Patience helps maintain composure and provide top-notch service, understanding how it feels on the other side.

  • Why is clear communication crucial in customer service?

    Clear communication helps in accurately solving customers' issues without overpromising.

  • How does knowledge of the product benefit customer service?

    Product knowledge prevents misunderstandings and builds trust with customers.

  • What is positive language and why is it important?

    Positive language conveys a good image of the business and makes customers feel at ease.

  • How can reading between the lines improve customer service?

    It helps avoid miscommunication by understanding the customer's mood and patience level.

  • Why is quick learning essential in customer service?

    It enables employees to think fast, react, and solve unexpected problems, leading to customer satisfaction.

  • What does the ability to close mean besides making a sale?

    It involves ending interactions so that the customer leaves satisfied or as close to it as possible.

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Gulir Otomatis:
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    eight customer service skills every
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    employee should know how you deal with
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    customers can make or break your
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    business good customer service is a
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    skill every employee who interacts with
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    clients must develop eight important
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    customer service skills empathy empathy
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    is the ability to understand and connect
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    with the customers feelings even when
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    you can't fix it you can't always give
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    the customer the answer they want but if
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    you show you care and strive to steer
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    them in the right direction the
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    interaction will go smoothly patience
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    patience is one of the most important
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    customer service skills the key is
  • 00:00:47
    understanding how it feels on the other
  • 00:00:49
    side maintain composure to provide
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    top-notch service and solve the problem
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    clear communications getting to the
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    heart of the problem is critical to
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    solving the customers issue employees
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    must be clear about what they can and
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    can't do don't overstate or oversell
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    knowledge of the product customers find
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    it annoying when their questions can't
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    be answered failing to understand what
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    you're selling creates mistrust with
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    your customers keep language positive
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    positive language puts a good face on
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    the business and makes the customers
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    feel at ease read between the lines
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    reading between the lines helps to not
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    mistreat a customer and lose them due to
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    miscommunication listen carefully to the
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    tone of voice for clues about mood and
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    patience level quick learning sometimes
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    a customer throws a curve for which
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    you're not prepared the ability to think
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    fast react and solve the problem means
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    the difference between a satisfied and
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    unhappy customer ability to close
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    this means ending the interaction
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    between the employee and customer not
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    just a sale the goal is to end the
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    engagement with a satisfied customer or
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    as close as you can get almost every
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    successful business is successful
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    because they have excellent customer
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    service without customers buying your
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    product or service your company wouldn't
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    exist
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    check out the a better answer blog for
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    more helpful tips at a better answer
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    comm slash blog
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    [Music]
Tags
  • Customer Service
  • Empathy
  • Patience
  • Communication
  • Product Knowledge
  • Positive Language
  • Quick Learning
  • Closing Ability