Active Listening Skills

00:06:14
https://www.youtube.com/watch?v=7wUCyjiyXdg

Ringkasan

TLDRVideoen fokuserer på viktigheten av aktive lytteferdigheter for å bygge relasjoner. Aktiv lytting krever engasjement og øvelse, og det er fire hovedkvaliteter: non-verbal kommunikasjon, verbal kommunikasjon, respons på det som blir sagt, og å holde fokus på den andre personen. Non-verbal kommunikasjon innebærer å vise oppmerksomhet gjennom øyekontakt og kroppsspråk, mens verbal kommunikasjon inkluderer å stille gode spørsmål og gi små bekreftelser. Det er også viktig å gi informerte svar og la den andre personen snakke uten avbrytelser. Videoen oppfordrer seerne til å reflektere over hvilke lytteferdigheter de trenger å forbedre.

Takeaways

  • 👂 Aktiv lytting er essensielt for relasjonsbygging.
  • 📱 Legg bort distraksjoner for å lytte bedre.
  • ❓ Still gode spørsmål for å oppmuntre til samtale.
  • 🗣️ Gi informerte svar for å vise at du lytter.
  • 👀 Observer non-verbal kommunikasjon for bedre forståelse.
  • 🤝 Hold fokus på den andre personen under samtalen.
  • 📝 Øv på lytteferdigheter for å bli bedre.
  • 💬 Bruk små bekreftelser for å vise engasjement.
  • ⏳ Dediker tid til aktiv lytting i samtaler.
  • 🔄 Reflekter over hvilke lytteferdigheter du trenger å forbedre.

Garis waktu

  • 00:00:00 - 00:06:14

    I denne videoen diskuterer Alex Lyon viktigheten av aktiv lytting, som er en essensiell ferdighet for å bygge relasjoner. Aktiv lytting er forskjellig fra passiv lytting, der lytteren ikke er mentalt engasjert. For å praktisere aktiv lytting, må man forplikte seg til å prioritere lytting og øve på det. Lyon presenterer fire kvaliteter ved aktiv lytting: 1) Non-verbal kommunikasjon, som inkluderer å være oppmerksom på både egne og andres kroppsspråk. 2) Verbal kommunikasjon, som innebærer å stille gode spørsmål og gi små bekreftelser under samtalen. 3) Å svare på det som blir sagt, ved å reflektere over og respondere på informasjonen som deles. 4) Å holde fokuset på den andre personen og la dem snakke, uten å avbryte med egne historier. Lyon oppfordrer seerne til å identifisere hvilken av disse tipsene de trenger å jobbe mest med.

Peta Pikiran

Video Tanya Jawab

  • Hva er aktiv lytting?

    Aktiv lytting er en engasjert form for lytting der man fullt ut fokuserer på den som snakker.

  • Hva er de fire kvalitetene av aktiv lytting?

    De fire kvalitetene er non-verbal kommunikasjon, verbal kommunikasjon, respons på det som blir sagt, og å holde fokus på den andre personen.

  • Hvordan kan jeg forbedre mine lytteferdigheter?

    Forbedre lytteferdighetene dine ved å forplikte deg til å lytte, øve, og bruke de fire kvalitetene av aktiv lytting.

  • Hvorfor er aktiv lytting viktig?

    Aktiv lytting er viktig for å bygge relasjoner og forståelse mellom mennesker.

  • Hva bør jeg unngå når jeg lytter aktivt?

    Unngå å avbryte, skifte emne til deg selv, eller vise lite engasjement.

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Teks
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Gulir Otomatis:
  • 00:00:00
    we're going to talk about active
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    listening skills so let's get into the
  • 00:00:04
    details
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    [Music]
  • 00:00:11
    hey there i'm alex lyon and i actually
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    have a one hour course on effective
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    listening skills for leaders i will tell
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    you more about that at the end of the
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    video so listening is so important
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    because good listening is probably the
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    easiest way to connect with other people
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    and build relationships active listening
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    is the opposite of passive listening and
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    you have probably experienced this the
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    person you're talking to might
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    technically be hearing some of what
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    you're saying but they are tuned out
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    they're on autopilot they're just not
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    mentally engaged with what you're saying
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    and as the
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    speaker this can be very dissatisfying
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    very discouraging
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    when people really aren't paying
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    attention to us like why am i even
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    talking in the first place but active
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    listening looks sounds and feels obvious
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    active listening means listening
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    completely
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    but before anybody does that well there
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    are two secrets two prerequisites to
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    active listening number one you have to
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    commit you have to put aside whatever
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    else might be distracting you and make
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    listening a real priority good listening
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    is first and foremost a choice that you
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    make every time somebody speaks number
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    two it takes practice like any skill you
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    have to work at it
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    the good news is that listening is not
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    mysterious or complicated so let's talk
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    about four qualities of active listening
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    that you can put into practice first
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    active listening involves non-verbal
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    communication and there are two sides to
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    this on the one hand
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    you're demonstrating that you're engaged
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    in paying attention non-verbally you put
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    your devices completely away you make
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    eye contact your body posture is open
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    and oriented toward the other person now
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    on the other side you're also noticing
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    the speaker's nonverbal cues there's an
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    expression you listen with your eyes
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    and part of that means you're noticing
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    what's happening with the person
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    visually
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    on their mood or their emotion that
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    they're showing do they look nervous
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    frustrated annoyed you can pick up on
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    that by actively observing their
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    nonverbal communication second active
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    listening involves verbal communication
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    again there are two sides to this
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    the most obvious part is asking good
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    questions
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    probably the most common pattern that
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    good listeners demonstrate is that they
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    ask a good question and then they let
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    the speaker fully answer it like a good
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    mental health therapist will ask
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    thoughtful questions and then stop
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    talking for a while and let the client
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    speak honestly what we're paying for in
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    many cases is just somebody to listen
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    carefully to us
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    so a good question
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    is a huge part of the listening pie and
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    the other part of verbal communication
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    is those small utterances that show the
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    other person that we're following them
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    like i hear you yeah that makes sense
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    sometimes it's not even full words it
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    might just be
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    those little utterances keep us engaged
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    and show the other person that we're
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    following third active listening
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    involves responding to what somebody
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    just said so the pattern goes like this
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    you ask a question
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    they respond for however long that takes
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    and at the end of that talking term you
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    give an informed response to them so
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    let's say you just ask a person what
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    they've been up to lately that's your
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    question and in their talking turn they
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    tell you that they have been doing
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    diving lately so you actively listen for
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    a while while they're talking at the end
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    of their talking turn it's your turn
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    again and this is where you show that
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    you were actively following along and
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    were interested in what they were saying
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    and you can do this by reflecting back
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    what you just heard you might say
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    something like wow that sounds like an
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    exciting sport that's really cool that
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    you're doing that
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    or you could ask another follow-up
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    question i had no idea that you were
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    into diving how did you first get into
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    that
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    of course you could do a little bit of
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    both like i just did you could make an
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    informed reflective statement and then
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    ask a follow-up question the key is to
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    respond to
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    what they have just been saying
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    what you don't want to do is just look
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    at them blankly and not react when
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    they're done talking and you've probably
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    had somebody do this to you you tell
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    them about part of your day or something
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    about your life and they don't react
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    they just have this stone face that's
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    not active listening if you want a gold
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    star for active listening then you have
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    to respond to what they just said
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    fourth keep the focus on them and let
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    them talk now this one might seem
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    obvious because you're listening but
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    when you decide to go into that
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    listening mode just make a decision
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    that this is going to be all about the
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    other person talking and not about you
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    resist that temptation to jump in with
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    your own story or to change the subject
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    to your favorite topic
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    keep your talking turns and questions
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    concise
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    and then stick to whatever topic they're
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    interested in now eventually
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    once they've done plenty of talking
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    there will usually be an opportunity
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    later in the conversation for you to
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    share your experiences but my rule of
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    thumb is to dedicate at least the first
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    half of the conversation to pure active
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    listening so i hope these four tips help
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    you listen completely in your next
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    conversation question of the day which
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    one of these tips do you need the most
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    work on
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    i would love to read what you have to
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    say below in that comment section and i
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    do have two follow-up videos on
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    listening coming soon on comprehensive
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    listening and empathetic listening and
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    i'll link to those in the description
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    below once they are posted i also have a
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    one hour course on effective listening
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    skills for leaders
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    you can find out more about that by
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    following the link in the description
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    below the video
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    and you can find out all the details by
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    following that link so thanks god bless
  • 00:06:10
    and i'll see you in the next video
Tags
  • aktiv lytting
  • lytteferdigheter
  • kommunikasjon
  • relasjoner
  • non-verbal kommunikasjon
  • verbal kommunikasjon
  • engasjement
  • forpliktelse
  • praksis
  • spørsmål