Secrets to Building the Most Engaging Community Ever

00:15:08
https://www.youtube.com/watch?v=6ZVpufakwfk

Ringkasan

TLDRThe video emphasizes the importance of transforming a simple audience into a connected community where members not only engage with the creator but also interact among themselves. It discusses strategies to help individuals feel a sense of belonging and connection, such as asking for their input, spotlighting their achievements, and creating product ideas together. The speaker provides insights using examples like LEGO to illustrate the effectiveness of engaging community members in the creation process, enhancing relationships, and fostering a loyal fan base.

Takeaways

  • 🌟 Audience to community is key to fostering loyalty
  • 🤝 Engage members by encouraging them to interact
  • 💬 Ask for opinions to increase participation
  • 🚀 Highlight community achievements to foster pride
  • 🔄 Co-creation leads to better product alignment
  • 🎉 Share experiences to create memorable connections
  • 💡 Attention is the new currency online
  • 🏗️ Open up 'factory doors' for transparency
  • 🔧 Use feedback to improve offerings
  • 📅 Regular community events strengthen ties

Garis waktu

  • 00:00:00 - 00:05:00

    The discussion focuses on the importance of transforming an audience into a community. This involves not just communication between the creator and the audience, but also enabling audience members to interact with one another. The speaker emphasizes creating a sense of belonging among fans, likening it to being part of identifiable groups like 'Swifties' or 'Beliebers'. Personal experiences are shared to illustrate the potential feelings of exclusion that can occur when community engagement is not fostered, thus highlighting the necessity of giving attention and opportunities to everyone in the community to feel included.

  • 00:05:00 - 00:10:00

    The speaker transitions to discuss LEGO's successful revival from near bankruptcy due to its prior lack of engagement with fans. They highlight the importance of co-creation, allowing fans to suggest ideas for new products. LEGO implemented this change by creating a platform for fans to submit their designs, which heightened community involvement and engagement. The concept of leveraging the community as a creative resource is critical, as it transforms passive audiences into active participants in shaping the brand's offerings.

  • 00:10:00 - 00:15:08

    Building a community also involves creating opportunities for connection through events, factory tours, and sharing personal experiences. The speaker shares various strategies, such as hosting meetups or online events, to foster relationships within the community. Highlighting community members and their journeys not only builds connections, but also serves as powerful testimonials for the brand. This process positions the creator as a guide facilitating the success of others, which strengthens the overall community dynamic.

Peta Pikiran

Video Tanya Jawab

  • What is the goal of building a connected community?

    To create an environment where members feel valued and engage not just with the creator but also with each other.

  • How can I encourage my audience to engage more?

    Ask questions and encourage them to provide answers or share their thoughts.

  • What strategies can be used to make community members feel valued?

    Spotlighting community achievements, co-creating products, and hosting events.

  • Why is the concept of co-creation important?

    It allows for community input in product development, fostering a stronger connection to the brand.

  • What role does attention play in building a community?

    Attention is the new currency online, so making members feel heard and acknowledged is crucial.

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Teks
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Gulir Otomatis:
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    casual to audience so let's move up this
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    pyramid we're gonna now go from active
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    audience subscribers followers etc now
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    to a connected community and remember
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    this is where magic happens it's not
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    just you talking to them them talking to
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    you but it's them talking to each other
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    people actually have an identity as a
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    fan of something
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    right like what do they call like they
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    even have names for their groups right
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    like fans of taylor swift
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    are called
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    swifties fans of lady gaga or little
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    monsters beyonce's beehive uh fans of
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    justin bieber just weird right just
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    weird no i'm just kidding
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    he's got a little bit better uh
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    believers yes that's right
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    are you a belieber
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    no you said no i'm not a believer
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    so this idea of community is really
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    important i'm gonna give you some
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    strategies to help make people feel like
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    they belong because that's really what
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    we want we want people to okay they've
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    activated but now we need proof we need
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    to show that there's other people like
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    them there and we need to be relatable
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    in some way shape or form so i'm going
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    to take you back in time again to high
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    school and remember how i was an 11
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    pound 12 ounce baby
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    well i
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    at some point when i was eight or nine
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    just stopped growing like i just stopped
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    i was like the i like i was ready to
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    play football i was ready to play all
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    these things and all of a sudden all my
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    friends started growing and i didn't and
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    then i was like okay i'll just play
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    soccer
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    because i'm fast
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    well i stopped growing i didn't even
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    grow in high school just to give you
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    some perspective here's my senior photo
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    in high school
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    yes young pat flynn
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    to give you some perspective trumpet is
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    18 inches tall
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    yeah
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    now the band was nice because i found
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    people who were like me who were
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    different who were weird and in the band
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    the cool thing is you dress the same as
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    everybody else so that you can blend in
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    so this was like my refuge right
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    unfortunately a lot of my friends were
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    also really tall
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    i had the weird tall friends and we
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    liked they liked to play basketball and
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    they were nice so they asked me to play
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    basketball with them but you know what
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    to me this is just was my view the
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    entire time
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    so of course because i wasn't great at
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    basketball they were never passing me
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    the ball i was always last to get picked
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    so i never had a chance to shoot so even
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    though i was on the court with them even
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    though i was invited to play basketball
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    was i actually
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    getting any value there no i was
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    actually feeling worse about myself how
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    many of us just answered this in your
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    head are inviting people to the court
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    and never passing on the ball we're
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    never giving them a chance to shoot
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    we're just kind of dictating everything
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    to them and kind of sharing things
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    without getting them involved we want to
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    number one give people attention
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    right this is what people crave today
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    attention that's the new currency online
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    and then make them feel like they belong
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    so how might we do that let's start
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    small let's actually start simple let's
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    start by
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    you know this is an easy way to engage
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    your audience if you have a community or
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    facebook group linkedin twitter whatever
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    ask questions but i think we can take
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    that one step further don't just ask
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    questions ask for
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    the answer
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    what do i what do i mean by that well
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    there's a guy named steve spangler
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    awesome scientist he's very like kid
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    friendly my kids and i watch him all the
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    time he does he's really cool
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    experiments he was one of the first
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    people to upload content to youtube
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    after it transitioned from a dating app
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    i don't know if you knew that but it was
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    actually launched on
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    valentine's day i think 2004 2005 as a
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    dating app and they're like this isn't
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    working but we have this video
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    capability anyway he was one of the
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    first to create content and when he
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    created content on youtube it was
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    scientific it was educational and he'd
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    position his videos like this he would
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    share the experiment
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    for example he would suck in air from a
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    balloon
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    and then his voice would be really low
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    and he'd be like okay this is what
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    happened it's a sulfur hexafluoride
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    which is much denser than air so the
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    voice sounds like darth vader hi cool
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    leave a comment below tell me what you
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    think
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    and you would get the comments that you
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    would expect from a video like that cool
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    or first right there's always a first
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    cool where do i get that gas awesome
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    amazing
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    that's it
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    but then he was like i want to engage my
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    audience more i want this to be like a
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    community on youtube how do i do that so
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    he changed his positioning
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    now and you can even see this today he
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    does an experiment
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    and then he doesn't tell you how it
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    happened
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    he actually asks why do you think this
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    happened this way
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    and just that one little change asking
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    for the answer i mean he knows the
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    answer i mean obviously
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    but he's asking to see if anybody in the
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    audience knows it and you know what
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    happened there's like fights breaking
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    out in the comments sections people are
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    pulling out their physics books from
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    college and they're trying to become the
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    best comment and of course
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    he'll pin the best one those people feel
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    special and then everybody fights even
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    harder the next time this became so
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    popular that he was the first if not
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    maybe the first person to get asked to
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    do a youtube original series by youtube
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    because he was just getting so much
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    engagement from his videos simply
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    because he was asking for people's input
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    and then rewarding those or sharing
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    those who had the best answers so ask
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    for the answer every once in a while
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    this is a great way to teach and get
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    people involved and allow people to make
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    them like they're being heard because
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    they are
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    now we'll go from that company a more
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    personal brand to a big corporate brand
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    this is lego any lego fans
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    in the house yes lego is awesome lego i
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    don't know if you knew this but back in
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    2003 they were 800 million dollars in
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    debt
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    we almost lost lego
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    that might have helped my feet
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    but
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    not not a lot of the experiences that
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    i've had with my kids since then so
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    fast forward
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    they are now worth over 150 billion
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    that's more than mattel and hasbro
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    combined
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    um only second to i think like pokemon
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    or something like that
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    which is crazy so what did they do well
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    the reason they got bankrupt or almost
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    bankrupt was because they were just
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    turning out product after product after
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    product they were just
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    soaring off the manufacturing line and
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    they were trying to get them in front of
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    everybody but they weren't listening to
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    their fans so a new ceo came on board
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    and they started to change up
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    what products to create based on
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    fans and what they thought right so they
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    slowed down to production but they
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    increased their level of engagement with
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    their audience and that flipped the
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    script so there's a few things that they
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    did specifically co-creation was
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    something that they did co-creation
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    meaning they're not just creating these
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    things and sending them out like a lot
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    of us do i'm going to create this thing
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    and then i'm going to sell it to you
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    it's like hey let's create this thing
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    together this is how i create my online
  • 00:06:21
    courses now we usually do a beta group
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    we run people through but they're also
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    creating the course with me at the same
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    time they feel that a little bit extra
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    special and then at the end we have this
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    beautiful course that was created with
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    the actual people who the course was
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    built for and we have testimonials at
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    the end which is really cool their ceo
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    said you know we actively encourage our
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    fans to interact and suggest product
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    ideas
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    while we have 120 staff designers we
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    potentially have 120 000 volunteer
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    designers we can access outside the
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    community that's such a huge asset
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    your community is an asset that you can
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    use to better create the experience in
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    your brand and the products that you
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    create so what's an example of this from
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    lego lego created
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    ideas.lego.com where any of us you can
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    build something with the legos that you
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    have access to pop it onto this
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    community and the community
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    will vote for their favorites and the
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    ones who get over 10 000 supporters will
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    go through a process
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    to actually get manufactured by lego
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    as a real lego limited edition product
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    that's pretty sick
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    like that's legit
  • 00:07:23
    right so how might we do that in our
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    businesses we'll show you some examples
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    but as you might have noticed here
  • 00:07:28
    number four here was the delorean
  • 00:07:31
    i did not design that uh i i wish i did
  • 00:07:34
    but i had to support the designer
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    because that was so cool so back to the
  • 00:07:36
    future and lego i bought two one to
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    build and the other one you know to keep
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    safe
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    um cause that's what we collectors do
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    so i bought two and i was so happy to
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    support that and it made me feel closer
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    to the brand because they got a fan like
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    me to create something and reward them
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    too so here's some specific examples
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    that i've used in the past back when
  • 00:07:53
    facebook pages were a thing this is a
  • 00:07:54
    very simple framework that you could use
  • 00:07:56
    hey guys i'm creating a logo for my next
  • 00:07:58
    business or
  • 00:07:59
    a cover for it for my next book here are
  • 00:08:01
    two options which one do you like better
  • 00:08:03
    a or b this was the most engaged post
  • 00:08:06
    back then that i've ever had because
  • 00:08:09
    people are like oh you're giving me the
  • 00:08:10
    option to share what i like okay well
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    then i'll tell you and you get some good
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    data behind it too here's amy
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    porterfield amazing marketer one of the
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    smartest people i know
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    asking her audience hey
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    i need some font help
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    do we think that amy porterfield really
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    needs help with selecting the font for
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    who her newsletter cover no
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    but what is she doing here
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    she's getting people involved and
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    she's letting people know that a
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    newsletter is coming
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    that's pretty cool that's that's really
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    smart
  • 00:08:40
    all right so how else might we convert
  • 00:08:42
    people who are within our brands to
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    community well one of my favorite ways
  • 00:08:46
    to do this is to offer them a factory
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    tour
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    have you ever been on a brewery tour or
  • 00:08:51
    factory tour or chocolate tour of sorts
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    they're so fun right it's just like
  • 00:08:55
    krispy kreme you go into krispy kreme
  • 00:08:56
    and then your face is glued to that
  • 00:08:57
    glass wall because you see all the glaze
  • 00:08:59
    going over it's like wow that's how they
  • 00:09:01
    make those that's awesome and then they
  • 00:09:02
    give it to you and then
  • 00:09:04
    yeah things happen after that
  • 00:09:07
    well there are many ways that we could
  • 00:09:08
    do this online because the cool thing is
  • 00:09:10
    when you do this people feel like it's a
  • 00:09:12
    special moment moments that many other
  • 00:09:14
    people might not get and then what
  • 00:09:16
    happens when you have some experience
  • 00:09:18
    that other people don't what do we do in
  • 00:09:20
    this world today when we have an
  • 00:09:22
    experience like that
  • 00:09:24
    we share it we share the crap out of it
  • 00:09:27
    right and so you can do this with your
  • 00:09:28
    business i did this for over 10 years i
  • 00:09:31
    revealed my income reports on my
  • 00:09:32
    business sharing how much money i made
  • 00:09:34
    how much money i lost and where it all
  • 00:09:36
    came from what we were doing for the
  • 00:09:37
    future this was my version of opening up
  • 00:09:39
    the factory doors right and people
  • 00:09:41
    gravitated toward that
  • 00:09:42
    garyvee hired a guy named drock to
  • 00:09:45
    follow him all around to just film
  • 00:09:47
    garyvee's life his crazy life in new
  • 00:09:50
    york with vaynermedia and of course that
  • 00:09:52
    was his version of opening up the
  • 00:09:53
    factory doors and bringing more people
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    and of course now there's like there's
  • 00:09:57
    like super fans of gary all over the
  • 00:09:59
    place
  • 00:10:01
    so open up the factory doors connection
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    opportunities creating little events
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    online offline moments that your people
  • 00:10:07
    can come together to find each other
  • 00:10:09
    let's go back to lego if you actually go
  • 00:10:11
    to meetup.com and you type in a full
  • 00:10:14
    a-f-o-l does anybody know what that
  • 00:10:16
    means
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    a-f-o-l that stands for adult
  • 00:10:20
    fan of lego
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    jeff was talking about um
  • 00:10:24
    or john was talking about riches are in
  • 00:10:25
    the niches right i mean it's true
  • 00:10:28
    people like to gravitate toward each
  • 00:10:30
    other there's thousands of meetings
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    every year where adult fans they're like
  • 00:10:34
    we don't want kids here these are just
  • 00:10:36
    for adults and we're going to hang out
  • 00:10:38
    and talk about the next sets and
  • 00:10:39
    sometimes they have tournaments and all
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    this stuff don't ask me how i know that
  • 00:10:44
    then there's bigger events like t and c
  • 00:10:46
    which is great for building community
  • 00:10:47
    right how many connections have happened
  • 00:10:49
    since then brick fair in virginia
  • 00:10:51
    there's brit khan there is brick world
  • 00:10:54
    by the way these aren't put on by lego
  • 00:10:57
    these are put on by fans of lego and
  • 00:10:58
    what does lego do do they slam them down
  • 00:11:00
    and say hey you can't do that no they
  • 00:11:02
    support
  • 00:11:04
    them much like how you know tesla right
  • 00:11:06
    they're not like they don't they don't
  • 00:11:08
    hate on the people who are on youtube
  • 00:11:10
    using all their photos and images
  • 00:11:11
    they're like here's more because you
  • 00:11:13
    guys will pro that's why they don't
  • 00:11:15
    spend money on advertising because
  • 00:11:16
    everybody's advertising for tesla anyway
  • 00:11:18
    right
  • 00:11:19
    you can create little meetups if a
  • 00:11:21
    coffee shop like here in minnesota i
  • 00:11:22
    just invited people over we had coffee
  • 00:11:24
    or maybe you have more smaller but
  • 00:11:25
    strategic events that you can bring
  • 00:11:27
    people to little mastermind communities
  • 00:11:29
    and things like that or you can go
  • 00:11:31
    online and stream this is let go day in
  • 00:11:32
    2013 let go day is june 17th i celebrate
  • 00:11:36
    the day i was let go from my
  • 00:11:37
    architecture position i celebrated every
  • 00:11:38
    year
  • 00:11:39
    literally the best thing that's ever
  • 00:11:40
    happened i didn't know it at the time
  • 00:11:42
    but i celebrate it now i bring people in
  • 00:11:44
    i've also done bigger events this was in
  • 00:11:45
    san diego a couple years ago before
  • 00:11:47
    covid flynn con
  • 00:11:49
    and the community of people who follow
  • 00:11:51
    and are fans of myself and my brand come
  • 00:11:53
    together and we created a really nice
  • 00:11:55
    space for them now we just launched last
  • 00:11:57
    year spi pro this is our premium
  • 00:11:59
    membership community using a platform
  • 00:12:01
    called circle
  • 00:12:02
    full disclosure i'm an advisor for that
  • 00:12:04
    company so if you have any questions
  • 00:12:04
    about it let me know it's like a
  • 00:12:06
    facebook and slack
  • 00:12:08
    together
  • 00:12:09
    that you can control and it's awesome
  • 00:12:11
    and now there are 600 plus members in
  • 00:12:13
    here who are paying monthly or annually
  • 00:12:15
    to have access to
  • 00:12:17
    not content there's no there's not any
  • 00:12:19
    additional content or courses in here
  • 00:12:21
    it's access to each other
  • 00:12:23
    and little events where they get access
  • 00:12:24
    to myself and my team and once we start
  • 00:12:27
    to open up a little bit more we're going
  • 00:12:29
    to have local events where people in
  • 00:12:30
    certain areas can meet up with each
  • 00:12:31
    other and again as spi being the ones
  • 00:12:33
    who facilitate that and act as a filter
  • 00:12:36
    for people who can connect when they
  • 00:12:37
    meet each other man it really helps the
  • 00:12:39
    brand
  • 00:12:40
    and we're creating lifelong fans as a
  • 00:12:42
    result
  • 00:12:43
    here's another way to convert people
  • 00:12:44
    into a community put a spotlight on some
  • 00:12:46
    of your community members it's one of
  • 00:12:47
    the best strategies that you can do
  • 00:12:49
    if you have content anywhere put a
  • 00:12:51
    spotlight on your community this was
  • 00:12:52
    episode 275 of our podcast and this was
  • 00:12:56
    published during the same week as a
  • 00:12:57
    launch for our podcasting product right
  • 00:13:00
    so just keep that in mind this is all
  • 00:13:01
    timed your content should be timed with
  • 00:13:03
    your launches they shouldn't be separate
  • 00:13:04
    they should work together right they
  • 00:13:05
    should support each other so 275 i
  • 00:13:08
    invited three of my beta students for my
  • 00:13:10
    course because this was the first launch
  • 00:13:11
    that was happening but i wanted to
  • 00:13:13
    invite people on so i invited these
  • 00:13:15
    three people dr b dr shannon irvin and
  • 00:13:17
    then rob from disney travel secrets
  • 00:13:20
    these were three of my students who've
  • 00:13:22
    gone just literally have just gone
  • 00:13:23
    through the process of starting their
  • 00:13:25
    podcast and getting some success with it
  • 00:13:27
    so i invited them on and i didn't ask
  • 00:13:28
    them to talk about the course i asked
  • 00:13:31
    them questions like well why did you
  • 00:13:33
    want to start a podcast in the first
  • 00:13:34
    place
  • 00:13:35
    why didn't you before what was so hard
  • 00:13:37
    about it what were your challenges and
  • 00:13:38
    struggles
  • 00:13:40
    what's life like now that you have a
  • 00:13:42
    podcast and dr b for example who helps
  • 00:13:44
    people who have and live with hd adhd
  • 00:13:48
    said you know what pat this has changed
  • 00:13:49
    my life
  • 00:13:50
    i have a map behind me on my computer
  • 00:13:52
    and every time i find that i have a new
  • 00:13:53
    listener a new country i'm putting a pin
  • 00:13:55
    up there to show that i'm reaching that
  • 00:13:56
    part of the world and really helping
  • 00:13:58
    people and i was like wow that's that's
  • 00:14:00
    amazing
  • 00:14:01
    and she was talking about her like
  • 00:14:02
    technological struggles she was so
  • 00:14:04
    afraid
  • 00:14:05
    this is basically the best sales pitch
  • 00:14:07
    for my product you could ever ask for
  • 00:14:08
    right and she's in 33 different
  • 00:14:10
    countries actually and that was only a
  • 00:14:12
    couple weeks after she launched her show
  • 00:14:13
    it's probably over 100 now and she's
  • 00:14:15
    changing lives which is so awesome so
  • 00:14:17
    then we sold this course and we made
  • 00:14:19
    over 150 thousand dollars
  • 00:14:22
    as a direct result of the podcast
  • 00:14:24
    it was tracked
  • 00:14:26
    and i know this for sure because people
  • 00:14:27
    emailed me and said pat uh you better
  • 00:14:29
    thank dr b because she sold your course
  • 00:14:32
    for me
  • 00:14:32
    wow
  • 00:14:34
    so
  • 00:14:34
    although we might have a podcast or a
  • 00:14:36
    video channel we want to invite all
  • 00:14:38
    these big names on it
  • 00:14:40
    what about your students
  • 00:14:41
    highlight their customer journey that
  • 00:14:44
    hero story that is from a place of
  • 00:14:46
    struggle to now a place of success
  • 00:14:50
    and the common factor in all this is you
  • 00:14:51
    are the guy that made it happen right
  • 00:14:53
    you're not the hero of the story we've
  • 00:14:54
    all heard of donald miller storybrand
  • 00:14:56
    right you're not the hero you create the
  • 00:14:58
    heroes and then other people who want to
  • 00:15:00
    be heroes
  • 00:15:02
    go to the same guide
  • 00:15:03
    right you're obi-wan
  • 00:15:05
    you're not luke skywalker or princess
  • 00:15:07
    leia
Tags
  • Community Building
  • Engagement Strategies
  • Co-Creation
  • Audience Interaction
  • Loyalty
  • Fan Identity
  • Spotlighting Heroes
  • Connectedness
  • Membership
  • Product Development