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my name
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is in this video I and my partner D
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holis would like to talk about how to
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analyze this Co data qualitatively and
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competencies in language learning which
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include linguistic social linguistic
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communicative cognitive effective
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psychomotor and spiritual
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ability before we go to the main
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discussion let us briefly review
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pragmatics and discour Analysis the
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first is pragmatics pragmatics is the
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distinction between a speaker's words
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literally mean and what the speaker
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means by his words it is commonly
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understood that pragmatically speaking
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in our daily lives we often say
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something that we do not mean what what
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we say in in other words in our daily
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conversations we often see that it's not
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so much what the sentences literally
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mean compared to what they inir or inl
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meaning for example during a class your
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classmate says this classroom is so hot
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while it seems like a simple statement
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it's actually a PO request to adjust the
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air conditioner the next one is
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discourse analysis discourse analysis
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refers to a continuous stretch of
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language especially spoken language
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larger than sentence it is concerned
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with the study of relationship between
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language and the context uh moreover
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discourse analysis is a set of
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utterances which constitute any
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recognizable speech event like
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conversation a joke a sermon and an
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interview
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to analyze data for language study in
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terms of pragmatics and discourse data
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there are two approaches that can be
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used those are quantitative and
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qualitative approach the first is
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quantitative approach this approach
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requires a substantial quantity of data
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whose regularities can be determined
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Often by the Tails statical means it
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focuses on collecting large data sets
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and applying statistical tools to
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identify patterns Trends and correlation
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within the data researchers often use
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this approach when they want to test
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hypothesis or make generalizations about
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language use based on statistical
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evidence for example a researcher might
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analyze a large Corpus of spoken
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interactions such as recorded
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conversations from a television show
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or database of social media post to
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examine the frequency of certain speech
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acts such as requests apologies or
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compliments they may use statistical
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software to determine whether certain
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variable such as the social status of
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speakers or the context of the
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conversations influence the frequency of
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specific speech acts for instance the
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researcher might find that requests are
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more common in
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informal settings than inal ones or that
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women tend to use apologies more
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frequently than men this approach
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provides a clear numerical basis for
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making conclusions about language use
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but but it may not capture the deeper
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context dependent meanings or the subtle
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nuances that emerge in communication the
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next one is qualitative approach this
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approach emphasizes the interpretative
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understanding of the data the results of
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the data rely more on interpretative
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Insight of the researcher researchers
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using this approach aim to analyze
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smaller more focused sets of data in
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details looking at the meanings social
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functions and contextual factors that
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shape how language is used this approach
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often involves close reading coding and
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identifying themes or patterns without
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relying on statistical analysis for
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example a qualitative analysis might
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focus on small set of natural
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conversations such as a series of
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interviews or recorded dialogues to
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understand how speakers negotiate
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meaning in the conversation the
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researcher May examine how
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conversational implication
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function in a particular cultural
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context for instance in a conversation
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between friends the researcher might
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analyze how indirectness or politness
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strategies such as using Hedges like
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maybe or kuu are used to maintain face
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and avoid confrontation particularly
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when making requests or giving
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feedback the qualitative approach allows
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for a re more context sensitive analysis
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of the subtitle te in language use
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providing insight into how speakers
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navigate social roles relationships and
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power dynamics through this
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course all right so now let's talk about
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the data in this scourse analysis so in
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discourse analysis data refers to the
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various forms of spoken written or
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multimodal communication that are
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collected and analyzed to explore
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language is used to construct meaning
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negotiate social relationship and
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reflect power dynamics the type of data
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used in discourse analysis are diverse
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and can include anything from
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conversations speeches interviews and
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text to images social media post and
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videos
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and the nature of data depends on the
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research Focus the theoretical framework
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and the context in which the discourse
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occurs the goal of collecting data in
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this course analysis is to understand
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how language operates in real world
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setting and how meaning is
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co-constructed by participants within
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specific social cultural and historical
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context now let's talk about the the key
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types of data in discourse analysis the
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first text tool data so what is textu
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data textu data in discourse analysis
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refers to the written forms of
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communication that are analyzed to
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explore how meaning is constructed
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through
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language this can include formal
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document documents literature online
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post and any other form of written text
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for example a discourse analyst studying
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Environmental Policy might examine
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government reports and legislation
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related to climate change the textual
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data would be analyzed to identify how
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the language of the documents frames
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environmental issues reflecting
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political idea ideologies and
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priorities okay let's start with the
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most obvious uh once textual data we're
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talking books articles letters even
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those really long rambling Facebook
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posts your aunt makes basically anything
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written down is fair game see discourse
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analysts believe that language isn't
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neutral it's shaped by social factors
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power dynamics and historical context by
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digging into the nitty-gritty of
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language the words the grammar the
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structure we can uncover hidden meanings
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and ideologies think about it like this
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imagine you're reading a political
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speech a discourse analyst wouldn't just
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look at the literal meaning of the words
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they'd analyze the metaphors used the
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way the speaker addresses their
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opponents and even the pauses and
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repetitions all of these elements
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contribute to the overall message and
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its impact on the audience the second is
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spoken data spoken data includes any
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forms of spoken interaction such as
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conversations interviews speeches or
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phone calls these type YP of data is
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often transcribed to allow for detailed
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analysis of linguistic features
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including tone pauses interruptions and
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non-verbal cues that influence how
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meaning is constructed in interaction
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for example a researcher examine
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examining doctor patient Communication
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in medical consultations might record
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conversations in a clinic the spoken
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data would be analyze to explore how
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doctors use language to establish
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Authority deliver diagnosis and interact
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with patients what about when we
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actually use our mouths to
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communicate that's where spoken data
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comes in think conversations interviews
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speeches even those awkward encounters
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with your crush all of these are rich
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sources of data for discourse analysts
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now analyzing spoken data can be tricky
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see when we speak we use a lot of a m RS
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and awkward causes that we don't
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typically see in written text but these
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seemingly insignificant details can
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actually reveal a lot about the
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speaker's thought process their
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emotional state and their relationship
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with the person they're talking to for
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example imagine you're analyzing a job
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interview a discourse analyst might pay
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attention to how often the candidate
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interrupts the interviewer their tone of
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voice when answering questions and even
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their body language all of these factors
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contribute to the over impression they
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make and can influence the outcome of
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the interview the third is multimodal
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data combining text visuals and other
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modes multimodal data refers to
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communication that involves multiple
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modes Beyond just text or speech such as
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images videos gesture body language
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sounds and spatial arrangement in
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multimodal discourse analysis
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researchers examine how these various
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modes work together to construct meaning
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and convey social messages for
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example in a political campaign
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advertisement a researcher might analyze
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how images of candidate background music
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and slogans work together to convey a
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particular message or emotional
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appeal all right buckle up because
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things are about to get really meta
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multimodal discourse analysis recognizes
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that communication isn't just about
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words it's about the whole shebang
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images videos gestures even the way we
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dress or decorate our spaces it's like a
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giant puzzle where every piece
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contributes to the overall meaning think
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about a movie for example the dialogue
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is important sure but so are the visuals
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the music the editing a discourse
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analyst might look at how the camera
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angles influence our perception of the
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characters or how how the soundtrack
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creates a specific mood or
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atmosphere even the costumes and set
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design can communicate subtle messages
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about power gender and social status or
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let's take something like a protest sign
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the text is important obviously but so
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are the images the colors the font
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choices and even the act of physically
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holding the sign and marching with it
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all of these elements work together to
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create a powerful and multi-layered
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message all right so next is is
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institutional data institutional data
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refers to language used in formal
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settings such as legal legal such as
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legal educational medical or corporate
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institutions this type of data is
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valuable for understanding how Power
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Authority and expertise are constructed
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and maintained through discourse
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institutional discourse often has a
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structured and rule govern nature which
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reflects the role of hierarchies of
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participants for example a researcher
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studying educational discourse might
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analyze classroom interactions to see
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how teachers and students use language
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to construct Authority and negotiate
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knowledge the institutional data could
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include recorded lessons student teacher
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interactions and lesson plans
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[Music]
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finally let's talk about institutions
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government schools hospitals
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corporations these institutions all have
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their own unique ways of using language
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to establish power maintain order and
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shape our
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experiences institutional discourses
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often characterized by formality jargon
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and a clear hierarchy of speakers think
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about a courtroom for example the judge
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lawyers and Witnesses all have specific
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roles to play and their language is
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carefully chosen to reflect their
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position within the legal system or
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consider a doctor patient interaction
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the doctor often uses technical language
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that can be difficult for patients to
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understand which can create a power
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imbalance in the relationship by
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analyzing institutional discourse we can
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gain a deeper understanding of how these
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institutions function how power is
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negotiated within them and how language
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contributes to the experiences of those
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who interact with
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[Music]
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them now let's talk about the digital
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age the internet has created a whole new
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world of discourse from social media
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posts and online forums to memes and
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viral videos and yes even your late
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night Twitter rants of valuable data for
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discourse analysts online discourse is
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interesting because it's often informal
00:14:46
interactive and constantly evolving it
00:14:49
allows people to connect with others
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from all over the world and to
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participate in discussions on a global
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scale but it also presents new
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challenges for discourse analysts for
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examp example online communication often
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relies heavily on emojis slang and
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abbreviations which can be difficult to
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interpret and then there's the whole
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issue of anonymity which can make it
00:15:10
challenging to determine the speaker's
00:15:12
intent or social context but even with
00:15:15
these challenges online discourse
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provides a fascinating window into how
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people communicate form communities and
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express their identities in the digital
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age e the next is uh ethnog graphic data
00:15:30
so ethnographic data is collected
00:15:33
through participant
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observations interviews and field notes
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often in natural settings where the
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researcher is immersed in the
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environment being study for example a
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discourse analyst conducting
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ethnographic research in a workplace
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setting might observe meetings take
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notes on interactions and conduct
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interviews with employees to understand
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how language is used to manage
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professional relationships power
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dynamics and workplace
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culture time travel might not be
00:16:14
possible yet but with historical data we
00:16:17
can still get a glimpse into the past
00:16:19
this type of data involves analyzing
00:16:22
discourse from different historical
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periods to understand how language
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meaning and social norms have evolved D
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over time think about it this way the
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way we talk about gender race and social
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justice today is vastly different from
00:16:36
how people talked about these issues a
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century ago by analyzing historical
00:16:41
documents letters speeches and even
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literature we can trace these changes in
00:16:46
attitudes and beliefs we can see how
00:16:48
certain words and phrases have taken on
00:16:50
new meanings over time and how power
00:16:52
structures have influenced the way
00:16:54
certain groups are represented in
00:16:55
language historical data allows us to
00:16:58
see that language is not static but
00:17:00
rather a constantly evolving reflection
00:17:02
of our changing world now we go on to
00:17:06
the methods of data collection in this
00:17:08
course
00:17:10
analysis the first one is recording and
00:17:15
transcription for studies involving
00:17:17
spoken discourse researcher typically
00:17:21
record conversations or interviews to
00:17:25
ensure accurate data collection this
00:17:29
recording are then transcribed often
00:17:31
with detailed attention to features like
00:17:34
poses intonations and overlaps which can
00:17:38
reveal important aspects of interaction
00:17:41
for example a researcher recording and
00:17:45
transcribing a political debate might
00:17:48
analyze not only the words used but also
00:17:52
how candidates use paes tones and
00:17:55
interruptions to influence the flow of
00:17:58
convers ation and assert dominance next
00:18:01
is ethnographic observation ethnographic
00:18:04
methods involve the researcher actively
00:18:08
engaging with participants in their
00:18:10
social environment to observe how
00:18:13
language is used in real life context
00:18:16
this immersive approach allows a
00:18:19
researcher to collect data that reflect
00:18:22
nature language use and social
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interactions and next is participant
00:18:29
observation researcher observe and
00:18:32
participate in Social settings taking
00:18:34
detailed notes on how language is used
00:18:36
to negotiate meanings relationship and
00:18:40
power contextual interviews in addition
00:18:43
to Observation researcher May conduct
00:18:46
informal or uh structured interviews to
00:18:50
gather participants perspective on their
00:18:52
own language use the next is archival
00:18:55
research archival research involves
00:18:59
collecting data from historical
00:19:01
documents legal records or other
00:19:03
official sources this method is often
00:19:07
used in discourse analysis to study how
00:19:10
language has changed over time or how
00:19:13
institutions maintain power through
00:19:16
specific discursive practice so in
00:19:19
conclusion data in discour analysis can
00:19:23
come from a wide variety of sources
00:19:26
including spoken conversations written
00:19:29
text digital media and multimodal
00:19:32
communication the type of data collected
00:19:35
depends on the research questions and
00:19:37
the specific discourse being studied
00:19:40
whether analyzing institutional Language
00:19:43
online interactions or everyday
00:19:46
conversations discourse analysts use
00:19:49
data to uncover uncover how language
00:19:52
constructs meanings reflect Social Power
00:19:56
and shapes human relationship
00:19:59
by systematically collecting and
00:20:02
analyzing data this course analysis
00:20:05
reveals the intricate ways in which
00:20:08
language and Society are
00:20:11
interconnected okay
00:20:14
now let's see an example of how to
00:20:17
analyze discourse data
00:20:20
qualitatively the first is oral data so
00:20:24
here uh is the interview conversation is
00:20:27
taken from gr Grande in
00:20:34
2000 now let's talk about the analysis
00:20:38
let's look at some of the pragmatic
00:20:41
effects of their
00:20:44
utterance pet say by the way serve as a
00:20:48
warning to Steven that that what she is
00:20:52
saying now is not quiet as relevant to
00:20:55
what when before as might be expected
00:20:59
the word by the way is not part of the
00:21:02
way we ask someone their name more a
00:21:05
comment on the status of asking what's
00:21:08
your name at the stage of uh their
00:21:11
conversation step reply by
00:21:15
saying
00:21:17
Stephen Ste this is uh so minimal as to
00:21:21
seem almost rude it seems that such a
00:21:25
minimal answer May satisfy the request
00:21:28
but does not satisfy the person making
00:21:31
it uh who expects more pet sensor in the
00:21:35
third line indicates that she is not
00:21:37
satisfied with Steven's short answer and
00:21:40
therefore she intends to give him an
00:21:43
indirect way of telling stepen to ask
00:21:46
her for her name stepan's answer saying
00:21:50
the same way as Pet's first question
00:21:53
shows that it was a very an
00:21:55
inappropriate and indicates an awkward
00:21:59
the word it refers to the earlier item
00:22:02
in this case name which shows there is a
00:22:07
cohesive Link in the conversation in
00:22:10
other words it serves as an anap
00:22:15
anaphoric reference in conclusion it can
00:22:19
be said that even a brief dialogue
00:22:22
containing trivial exchange does show
00:22:26
how subtle the language is and how
00:22:29
pragmatic explains how to produce and
00:22:32
understand an
00:22:34
Expressions now let's take a look for
00:22:37
the written
00:22:40
data in analyzing the following excerp
00:22:44
of Indonesian English language essay or
00:22:47
text in the first sentence the writer
00:22:50
gives a hint that he seems to be really
00:22:54
is an honest man he did not feel
00:23:00
embarrassed as some people might feel so
00:23:04
admitting and telling the readers that
00:23:06
he is a country man by saying I'm a
00:23:09
village man however he was trying to
00:23:12
show that he likes education and wants
00:23:15
to prove that education is very
00:23:17
important in his life therefore he
00:23:20
intends to study hard to earn more
00:23:23
knowledge and eventually gain a better
00:23:26
life what made him have those
00:23:28
philosophies of Life were the fact that
00:23:31
his parents and relatives did not have a
00:23:34
chance to get good education as they are
00:23:37
farmers living in their
00:23:39
Village instead of in cities those
00:23:43
realities imply that they lack the level
00:23:48
of income of those who live in cities
00:23:51
working in
00:23:53
office by saying this has inspired my
00:23:57
brother and sister sister to continue
00:24:00
their study to higher education too the
00:24:03
writer wants to share his experience and
00:24:06
the way he see life and the world
00:24:09
meaning that if you do have a high
00:24:12
commitment in doing something including
00:24:15
having a great eagerness to study hard
00:24:19
and gain higher degree of Education
00:24:22
there will be more people around you
00:24:25
have who will get motivated to do the
00:24:28
same thing the writer expresses his
00:24:32
religious Motivation by saying thanks
00:24:35
God by his mercy and bless my brother
00:24:38
sister and I could finish our study
00:24:41
until University and also I can be like
00:24:45
now the last two sentences in the
00:24:49
excerpt indicate that the writer was
00:24:52
grateful for what he had achieved being
00:24:56
a public servant and as a high school
00:24:59
English teacher as well as a farmer and
00:25:02
being a student in graduate school all
00:25:05
right so now let's continue to the
00:25:08
material about um interconnected
00:25:12
abilities in language learning so I'm
00:25:15
going to talk about the
00:25:18
linguistic linguistic ability is the
00:25:21
capacity to use understand and interpret
00:25:25
language effectively encompassing both
00:25:28
spoken and written forms it is a complex
00:25:31
cognitive skill that allows individual
00:25:34
to communicate ideas express emotions
00:25:37
ask questions and construct a shared
00:25:41
understanding with others this ability
00:25:44
develops through both biological and
00:25:47
environmental factors and varies widely
00:25:50
from person to person factors
00:25:53
influencing linguistic abilities several
00:25:56
factors contribute to the develop
00:25:58
velopment of linguistic ability which
00:26:00
can vary widely among
00:26:02
individuals key influences include
00:26:05
biological factors so genetic and brain
00:26:09
development play a crucial role in
00:26:11
linguistic ability next is in
00:26:13
environment mental exposure the language
00:26:16
environment including early exposure to
00:26:19
spoken language reading and writing
00:26:22
significantly impact linguistic ability
00:26:25
children exposed to Rich language
00:26:27
environments tend to have more advanced
00:26:29
language skills education and literacy
00:26:33
formal education helps to develop
00:26:35
linguistic skills especially in reading
00:26:38
and writing exposure to a v variety of
00:26:41
texts from stories to essays helps build
00:26:45
vocabulary grammar and comprehension
00:26:48
skills next is bilingualism and
00:26:52
multilingualism learning multiple
00:26:54
languages can enhance certain aspects of
00:26:56
linguistic ability such as mental
00:26:58
flexibility and sensitivity to language
00:27:01
structure am I the only one that didn't
00:27:04
know how powerful our words can be it's
00:27:06
astonishing how much impact our language
00:27:08
has on our daily lives let's explore how
00:27:11
linguistic ability impacts our lives
00:27:14
from casual conversations to formal
00:27:16
speeches the way we use words shapes our
00:27:18
world language is more than just a tool
00:27:21
for communication it's a bridge that
00:27:24
connects us to others and a key that
00:27:26
unlocks countless opportunities ities
00:27:28
it's a superpower that influences how we
00:27:31
connect understand and Thrive whether we
00:27:34
are sharing a joke or discussing serious
00:27:36
matters our words matter imagine a
00:27:37
simple misunderstanding because of a
00:27:39
poorly worded text a single
00:27:41
misinterpreted message can lead to
00:27:43
confusion and conflict or a motivational
00:27:45
speech that changes lives the right
00:27:47
words at the right time can Inspire and
00:27:50
uplift those are the magic of linguistic
00:27:53
skills in action think about it
00:27:55
politicians use words to inspire Nations
00:27:57
and bring about change teachers use them
00:27:59
to ignite curiosity and Foster a love
00:28:02
for learning in their students teachers
00:28:04
use them to ignite curiosity they craft
00:28:07
their words to make complex subjects
00:28:09
understandable and engaging Even in our
00:28:11
daily chats choosing the right words can
00:28:14
make someone's day a kind word or a
00:28:16
thoughtful comment can brighten
00:28:18
someone's mood remember a time when a
00:28:20
friend's kind words cheered you up
00:28:22
that's the power of language at work
00:28:24
that's linguistic power it's not just
00:28:26
about speaking well it's about making
00:28:28
making meaningful connections linguistic
00:28:30
ability isn't just about speaking well
00:28:33
it's about listening interpreting and
00:28:35
responding effectively it's a two-way
00:28:37
street that requires empathy and
00:28:40
understanding it helps us build
00:28:41
relationships resolve conflicts and even
00:28:44
land that dream job effective
00:28:45
communication is a Cornerstone of
00:28:47
success in both personal and
00:28:48
professional life so next time you're
00:28:50
crafting an essay or just chatting with
00:28:53
friends remember your words have power
00:28:56
they can Inspire comfort and trans form
00:28:59
use them wisely and watch your world
00:29:01
transform embrace the power of language
00:29:04
and see how it can change your life for
00:29:06
the better well now let's continue to
00:29:09
social Linguistics so what is social
00:29:13
Linguistics social Linguistics is the
00:29:16
descriptive study of the effect of any
00:29:18
or all aspects of society including
00:29:21
cultural norms expectations and context
00:29:25
on language and the way it is used it
00:29:28
can overlap with sociology of language
00:29:31
which focuses on the effect of language
00:29:33
on society social linguistic competence
00:29:36
means knowing which word to choose for a
00:29:39
given audience and situation to get the
00:29:41
desired effect for instance say you
00:29:44
wanted to get someone's attention if you
00:29:47
were a
00:29:49
17-year-old boy and you spotted your
00:29:52
friends Larry walking out to his car it'
00:29:56
probably ATT something like loud and
00:29:58
Informer along the lines of hey Larry on
00:30:02
the other hand if you were the same 17y
00:30:06
old boy and saw the school principal Dro
00:30:09
something in the parking lots as she was
00:30:12
walking to her car you'd more likely
00:30:15
utter something along the lines of
00:30:18
excuse me Mrs Phelps you Dro your scarf
00:30:23
this word choices has to do with social
00:30:26
expectation on the part of both the
00:30:28
speaker and the person to whom he is
00:30:31
speaking if the 17-year-old shout hey
00:30:35
you Dro something in this instance it
00:30:38
could be considered rude okay so now we
00:30:42
go on to the application of social
00:30:45
Linguistics the first is education
00:30:48
social Linguistics can inform language
00:30:50
teaching and curriculum development
00:30:53
especially in multilingual classrooms or
00:30:55
when teaching English as a second
00:30:58
language or ESL translation and
00:31:02
interpretation understanding how
00:31:03
language Works in different social
00:31:05
context can improve translation accuracy
00:31:09
especially when dealing with culturally
00:31:12
sensitive content the next is social
00:31:15
policy social Linguistics can be used to
00:31:18
address language issues in the public
00:31:21
sphere such as language rights minority
00:31:25
languages and the role of language in
00:31:27
government governance so in conclusion
00:31:30
social Linguistics shows how language
00:31:33
use is deeply embedded in Social
00:31:35
cultures and practices why do 70% of
00:31:39
people switch up their language style
00:31:41
when talking to friends versus teachers
00:31:44
let's find out sociolinguistics is the
00:31:47
study of how Society influences the way
00:31:49
we speak it's like being a detective but
00:31:53
for language imagine you're at school
00:31:55
chatting with your pals you might use
00:31:58
jokes and Casual words but when you talk
00:32:00
to a teacher your language becomes more
00:32:02
formal and polite that's sociol
00:32:05
Linguistics in action here's another
00:32:09
example think about acent someone from
00:32:12
Texas might say y while someone from New
00:32:15
York might say you guys both are talking
00:32:18
about a group of people but their word
00:32:20
choices reflect where they come from
00:32:23
cool right social Linguistics helps us
00:32:25
understand these language choices and
00:32:26
what they say about our identities and
00:32:29
social
00:32:30
relationships it's not just about words
00:32:32
but what those words mean in different
00:32:35
contexts okay now we go on to the
00:32:38
communicative ability so what is
00:32:41
communicative ability or communicative
00:32:44
competence communicative competence
00:32:46
refers to a learner's ability to use
00:32:49
language to communicate successfully
00:32:52
communicative ability in language
00:32:54
learning refers to the skill to
00:32:56
effectively convey
00:32:58
and interpret messages in a language
00:33:01
using both verbal and non-verbal means
00:33:04
it goes beyond knowing grammar and
00:33:06
vocabulary it's about being able to use
00:33:09
the language in real life situations to
00:33:12
achieve specific communication goals
00:33:15
like asking for information expressing
00:33:17
opinions or holding a
00:33:19
conversations next is communicative
00:33:21
ability in language learning so in
00:33:24
language learning communicative ability
00:33:26
is crucial because because it's what
00:33:29
enables Learners to use the language
00:33:32
practically language courses that focus
00:33:34
on communicative competent often use
00:33:37
real life scenarios or like uh role
00:33:40
playing group discussions or problem
00:33:43
solving activities to allow students to
00:33:46
practice speaking listening reading and
00:33:49
writing in ways that mirror actual
00:33:52
communication this approach encourages
00:33:54
students not only memorize language
00:33:57
rules but also to understand the purpose
00:33:59
behind language use and adapt it
00:34:03
flexibly communicative language teaching
00:34:06
are usually called as CLT for example
00:34:09
emphasize this by prioritizing the
00:34:13
functional use of language in meaningful
00:34:16
context they this helps Learners to
00:34:19
build confidence and become better
00:34:22
prepared for authentic interaction in
00:34:24
the language whether they are speaking
00:34:26
listening or reading communicative
00:34:29
ability includes various skills such as
00:34:32
speaking listening Reading Writing and
00:34:35
nonverbal communication as well as the
00:34:38
ability to negotiate meaning understand
00:34:41
cultural norms and manage
00:34:44
interaction next is types of
00:34:46
communicative ability in different
00:34:48
context the first one we have
00:34:50
interpersonal Communication in
00:34:52
face-to-face
00:34:54
interactions communicative ability is
00:34:56
critical for building in relationship
00:34:58
and social bones effective interpersonal
00:35:02
communicators can use both verbal and
00:35:05
nonverbal skills to express themselves
00:35:08
clearly listen actively and respond
00:35:11
appropriately in Dynamic social
00:35:14
exchanges second is professional
00:35:16
Communication in professional settings
00:35:19
for example businesses educations health
00:35:23
carees and so on communicative ability
00:35:25
is essential for conveying expertise
00:35:29
collaborating negotiating and
00:35:31
maintaining professionalism this
00:35:33
involves clear concise and often formal
00:35:37
language as well as the ability to adapt
00:35:40
to different communication channels for
00:35:42
example emails meetings reports and so
00:35:45
on the third is we have academic
00:35:48
Communication in in academic
00:35:51
settings um communicative ability
00:35:53
involve presenting And discussing ideas
00:35:57
logic and
00:35:59
coherently both in writing essays
00:36:02
research papers and speaking maybe
00:36:05
presentations and seminars academic
00:36:07
Communications need to be able to
00:36:09
structure their arguments site sources
00:36:13
appropriately and engage in int
00:36:16
intellectual discussions the first we
00:36:20
have cross cultural
00:36:22
communication communicative ability is
00:36:24
especially important in crosscultural
00:36:26
communication
00:36:28
where understanding cultural norms
00:36:30
values and communication Styles is
00:36:33
crucial for avoiding misunderstandings
00:36:36
and building successful interactions
00:36:39
between people from different cultural
00:36:41
backgrounds and the next is digital
00:36:44
communication in the age of technology
00:36:47
so communicative ability also extends to
00:36:50
digital platforms where individuals must
00:36:53
be able to adapt their communication
00:36:55
style to different media for example
00:36:58
emails uh instant messaging video calls
00:37:02
social media and Etc this requires both
00:37:06
written and digital literacy skill as
00:37:08
well as an understanding of how convey
00:37:11
tone and meaning effectively online so
00:37:14
in conclusion communicative ability is
00:37:17
not just about knowing a language but
00:37:20
using it effectively in real world
00:37:22
situations it requires an understanding
00:37:25
of language roles social norms and
00:37:29
communication strategies to interact
00:37:31
successfully in variety of
00:37:35
contexts the development of
00:37:37
communicative ability is a lifelong
00:37:39
process that involves hunting a wide
00:37:42
range of skills from listening actively
00:37:44
to adjusting One Tone an approach
00:37:48
depending on the audience and situations
00:37:51
effective communicators are able to
00:37:53
navigate this complexity to ensure
00:37:56
Mutual
00:37:58
understanding and successful
00:37:59
Communication in both personal and
00:38:02
professional
00:38:04
interactions I'm sure you've heard the
00:38:06
news communicative ability is the secret
00:38:10
source to connecting with others so what
00:38:12
is communicative ability it's the skill
00:38:15
to convey your thoughts clearly and
00:38:17
effectively imagine you're in a group
00:38:19
project and you need to share your ideas
00:38:23
if you can explain your thoughts in a
00:38:24
way everyone understands you've got
00:38:26
communicative of ability or think about
00:38:29
the last time you asked a teacher for
00:38:31
help did you clearly explain what you
00:38:34
didn't understand that's using your
00:38:37
communicative ability it's not just
00:38:40
about talking though listening is a big
00:38:43
part of it too when you really listen
00:38:46
you understand others better and respond
00:38:48
in a way that makes sense to them so
00:38:50
next time you're chatting with friends
00:38:52
or presenting in class remember clear
00:38:55
and effective communication is is key
00:38:58
and the best part the more you practice
00:39:01
the better you'll get stay curious and
00:39:04
keep communicating folks catch you later
00:39:08
the next is cognitive ability in
00:39:11
pragmatics cognitive ability refers to
00:39:14
the mental ability to process and Inver
00:39:17
meaning from the context of
00:39:19
communication in other words it's mental
00:39:22
process that allows a speaker or
00:39:25
listener to interpret and makes sense of
00:39:28
language in context it includes
00:39:31
contextual awareness inference and
00:39:34
grammatical understanding contextual
00:39:38
awareness refers to the understanding of
00:39:40
meaning based on
00:39:43
the context of communication in other
00:39:47
words it looks at the interpretation of
00:39:51
language goes beyond the literal meaning
00:39:54
of words and depends on the context in
00:39:57
which they are used for
00:40:00
example imagine a scenario where someone
00:40:04
says could you pass the salt during a
00:40:08
formal
00:40:09
dinner from a cognitive perspective The
00:40:12
Listener needs to
00:40:15
recognize that this is not a simple
00:40:18
question but an indirect request
00:40:23
understanding that the phrase is a
00:40:26
polite way of asking for something helps
00:40:30
The Listener in infer the
00:40:33
speaker intent without needing explicit
00:40:38
instruction inference refers to the
00:40:40
process by which listener or reader
00:40:43
derives meaning from an utterance Beyond
00:40:45
its literal interpretation based on the
00:40:47
context prior knowledge and
00:40:50
conversational cues for example in a
00:40:53
conversation someone might say I love
00:40:56
the way you cook
00:40:57
I wish I could make a meal like this The
00:41:00
Listener needs to infer that this is
00:41:03
likely a compliment that could also
00:41:06
function as a request for the recipe
00:41:09
even though the speaker didn't directly
00:41:12
ask for it the ability make this
00:41:15
inference is part of cognitive ability
00:41:20
grammatical understanding refers to the
00:41:22
ability to recognize and interpret the
00:41:24
structure of language in the context of
00:41:27
grammatics grammatical understanding
00:41:29
goes beyond the mere knowledge of
00:41:31
sentence structure and incompasses how
00:41:34
language is used in context to convey
00:41:37
meaning applying knowledge of grammar to
00:41:40
recognize subtle shifts in meaning such
00:41:42
as the difference between a statement
00:41:46
and a question for example you are
00:41:49
coming aren't you versus you are coming
00:41:53
another example is John goes to the
00:41:56
storm he bought some milk he here is the
00:42:00
pronoun referring to
00:42:04
John we all use words and language every
00:42:07
day to interact with people at work but
00:42:10
do we really communicate effectively
00:42:13
effective communication can be broken
00:42:15
down into three parts listening
00:42:18
understanding and responding let's look
00:42:21
at these one by one listening involves
00:42:24
hearing the words that are being said
00:42:27
taking in non-verbal cues such as body
00:42:29
language and facial expressions plus
00:42:32
paying attention to voice
00:42:34
modulation we then move on to the next
00:42:37
stage understanding or giving meaning to
00:42:39
what we have heard most communication
00:42:42
breakdowns happen at this stage because
00:42:44
we often misunderstand or misinterpret
00:42:47
what is being said when we make errors
00:42:49
in interpretation we are likely to
00:42:52
respond incorrectly as well for example
00:42:56
your boss asks you if the task that he
00:42:59
assigned to you has been completed if
00:43:01
you interpret that as the boss blaming
00:43:03
you for not completing the task you are
00:43:06
likely to respond with anger however if
00:43:09
you interpret that as your boss wanting
00:43:11
to just know the status of the task you
00:43:14
are likely to feel less angry and
00:43:16
defensive how we interpret what we hear
00:43:20
is affected by the thoughts that pop up
00:43:22
in our minds when we are listening at
00:43:25
Way Forward we help you catch these
00:43:28
automatic thoughts so you can reduce
00:43:30
communication errors and be more
00:43:32
productive at work the next is effective
00:43:36
ability in pragmatics uh effective
00:43:40
ability relates to the emotional and
00:43:44
social aspects of communication it
00:43:47
includes the ability to recognize and
00:43:50
respond to emotional cues and manage
00:43:55
relationships using language
00:43:57
people use language to express feelings
00:44:01
politeness respect and empathy and
00:44:05
effective ability enables one to
00:44:09
navigate this subtle emotional Dynamics
00:44:13
for example if a student says to the
00:44:18
teacher I'm sorry to bother you but
00:44:21
could you help me with this the use of
00:44:25
hedging I'm sorry fre to bother you
00:44:28
serve to soften the request maintaining
00:44:31
the teacher space or social identity
00:44:35
this is an example of effective ability
00:44:41
in action using language in a way that
00:44:45
manages the emotional dynamics of the
00:44:49
relationship another example is would
00:44:52
you mind passing the sound the speaker
00:44:55
is using a polite request
00:44:57
rather than an imperious command the
00:45:01
effective ability here is the speaker
00:45:04
understanding of the social norms of
00:45:07
politeness using hedging with you mind
00:45:10
to soften the request and avoid imposing
00:45:15
on The
00:45:17
Listener and then uh the example for the
00:45:20
empathy during a conversation where a
00:45:23
friend expresses distress over a
00:45:26
personal issue another person might
00:45:29
respond
00:45:30
with I can imagine how hard that must be
00:45:35
for you but I'm here if you want to
00:45:40
talk this response shows empathy a key
00:45:46
element of effective ability because it
00:45:52
acknowledges the emotional state of the
00:45:56
speak
00:45:58
and offers support have you ever talked
00:46:00
with a friend about a problem only to
00:46:02
realize that he just doesn't seem to
00:46:05
grasp why the issue is so important to
00:46:07
you have you ever presented an idea to a
00:46:09
group and it's met with utter confusion
00:46:12
or maybe you've been in an argument when
00:46:14
the other person suddenly accuses you of
00:46:16
not listening to what they're saying at
00:46:18
all what's going on here the answer is
00:46:22
miscommunication and in some form or
00:46:24
another we've all experienced it it can
00:46:26
lead to confusion animosity
00:46:29
misunderstanding or even crashing a
00:46:31
multi-million dollar probe into the
00:46:33
surface of Mars the fact is even when
00:46:36
face to face with another person in the
00:46:38
very same room and speaking the same
00:46:40
language human communication is
00:46:43
incredibly
00:46:44
complex but the good news is that a
00:46:47
basic understanding of what happens when
00:46:49
we communicate can help us prevent
00:46:51
miscommunication for decades researchers
00:46:54
have asked what happens when we
00:46:56
communicate
00:46:57
one interpretation called the
00:46:59
transmission model views communication
00:47:01
as a message that moves directly from
00:47:03
one person to another similar to someone
00:47:06
tossing a ball and walking away but in
00:47:09
reality this simplistic model doesn't
00:47:11
account for communications complexity
00:47:14
enter the transactional model which
00:47:16
acknowledges the many added challenges
00:47:18
of communicating with this model it's
00:47:21
more accurate to think of communication
00:47:23
between people as a game of catch as we
00:47:25
communicate our message we receive
00:47:27
feedback from the other party through
00:47:29
the transaction we create meaning
00:47:32
together but from this exchange further
00:47:34
complications arise it's not like the
00:47:37
Star Trek universe where some characters
00:47:39
can Vulcan mind melt fully sharing
00:47:41
thoughts and feelings as humans we can't
00:47:44
help but send and receive messages
00:47:46
through our own subjective lenses when
00:47:49
communicating one person expresses her
00:47:51
interpretation of a message and the
00:47:53
person she's communicating with hears
00:47:55
his own interpretation of that
00:47:57
message our perceptual filters
00:48:00
continually shift meanings and
00:48:02
interpretations remember that game of
00:48:04
catch imagine it with a lump of clay as
00:48:07
each person touches it they shape it to
00:48:10
fit their own unique perceptions based
00:48:12
on any number of variables like
00:48:14
knowledge or past experience age race
00:48:18
gender ethnicity religion or family
00:48:21
background simultaneously every person
00:48:24
interprets the message they receive
00:48:26
based on their relationship with the
00:48:27
other person and their unique
00:48:30
understanding of the semantics and
00:48:31
connotations of the exact words being
00:48:34
used they could also be distracted by
00:48:37
other stimuli such as traffic or a
00:48:39
growling stomach even emotion might
00:48:41
Cloud their understanding and by adding
00:48:44
more people into a conversation each
00:48:46
with their own subjectivities the
00:48:48
complexity of communication grows
00:48:51
exponentially so as the lump of clay
00:48:53
goes back and forth from one person to
00:48:55
another worked reshaped and always
00:48:58
changing it's no wonder our messages
00:49:01
sometimes turn into a mush of
00:49:03
miscommunication but luckily there are
00:49:05
some simple practices that can help us
00:49:07
all navigate our daily interactions for
00:49:10
better communication one recognize that
00:49:13
passive hearing and active listening are
00:49:16
not the same engage actively with the
00:49:19
verbal and non-verbal feedback of others
00:49:21
and adjust your message to facilitate
00:49:23
greater understanding two listen listen
00:49:27
with your eyes and ears as well as with
00:49:29
your gut remember that communication is
00:49:32
more than just words three take time to
00:49:35
understand as you try to be understood
00:49:38
in the rush to express ourselves it's
00:49:40
easy to forget that communication is a
00:49:42
two-way street be open to what the other
00:49:45
person might say and finally four be
00:49:48
aware of your personal perceptual
00:49:50
filters elements of your experience
00:49:53
including your culture community and
00:49:54
family influence how you see the world
00:49:57
say this is how I see the problem but
00:50:00
how do you see it don't assume that your
00:50:02
perception is the objective truth
00:50:04
that'll help you work towards sharing a
00:50:06
dialogue with others to reach a common
00:50:08
understanding the next is psych ability
00:50:11
in pragmatics this refers to the
00:50:15
physical skills involved in
00:50:17
communication particularly when it comes
00:50:19
to producing language in context psycho
00:50:22
moral ability refers to the physical
00:50:25
aspects of language production and
00:50:28
interpretation particularly in spoken
00:50:30
communication this includes intonation
00:50:33
and proy and non variable cues
00:50:37
intonation and proy are the melodic and
00:50:41
rythmic aspects of speech that go beyond
00:50:45
the individual sounds of words they add
00:50:49
layers of meaning to language conveying
00:50:52
emotion attitudes and intention for
00:50:56
example the way a person says or really
00:51:01
with Rising intonation could indicate
00:51:03
surprise or sarcasm depending on the
00:51:06
context the speaker's ability to use
00:51:09
intonation effectively conveys meaning
00:51:12
that is beyond the literal words another
00:51:15
example is rising eyebrows while making
00:51:19
a statement can signal irony or doubt
00:51:23
nonvariable cues are the unspoken
00:51:25
elements of communication that convey
00:51:27
meaning through body language facial
00:51:31
expressions gestures and other visual
00:51:33
signals they often complement or
00:51:37
contradict varable messages and can
00:51:40
significantly impact the overall message
00:51:43
for example in a conversation if a
00:51:46
person is speaking to someone while
00:51:48
avoiding eye contact or using crossed
00:51:51
arms these nonf varable cues might
00:51:54
suggest discomfort or res
00:51:57
even though the person is faily saying
00:52:00
I'm fine here the speaker body language
00:52:04
and gestures are crucial in pragmatics
00:52:07
because they modify or even contradict
00:52:12
this spoken message Alice works at a
00:52:16
local department store she spends most
00:52:18
of her day interacting with customers
00:52:19
and co-workers there's a lot of talking
00:52:22
involved but there's also another form
00:52:24
of non-verbal communication that's being
00:52:26
used just as
00:52:27
often body language body language is the
00:52:31
process of communicating through
00:52:32
non-verbal signals it includes things
00:52:35
like our posture facial expressions
00:52:38
gestures and more the meanings of these
00:52:40
all vary from culture to culture but we
00:52:42
instinctively read body language and
00:52:44
interpret it as some expression of moods
00:52:47
feelings or
00:52:49
intentions so in Alice's case even
00:52:52
before she speaks she may be
00:52:53
communicating all kinds of things to
00:52:55
customers for example if her arms are
00:52:58
crossed and she's avoiding eye contact
00:53:00
customers may not find her to be very
00:53:04
approachable however Alice could be in a
00:53:06
friendly mood even though her body
00:53:08
language suggests otherwise and this
00:53:11
isn't necessarily a conscious choice
00:53:13
that she's made this could just be how
00:53:15
she habitually presents herself but if
00:53:19
Alice is aware of these habits she can
00:53:21
work on improving her body
00:53:23
language changing your habits can be
00:53:26
difficult but if you take time to pause
00:53:28
and check in with yourself you can start
00:53:31
to notice them and adjust things to
00:53:33
become a better non-verbal
00:53:35
Communicator this awareness can also be
00:53:37
applied to reading others body language
00:53:40
let's say Alice notices that her
00:53:41
coworker is unusually quiet has his body
00:53:44
turned away from her and is slouched
00:53:46
over she may pick up that he's upset or
00:53:50
that there's an unspoken issue at
00:53:52
hand depending on Alice's relationship
00:53:55
with him she may want to give him some
00:53:57
space or ask if anything's
00:54:00
wrong being aware of the various aspects
00:54:03
of body language can make all the
00:54:04
difference in how people perceive you
00:54:06
and how you perceive them be aware of
00:54:09
how you present yourself and you can say
00:54:11
a lot without
00:54:13
[Music]
00:54:15
speaking the last one is spiritual
00:54:18
ability in pragmatics it involves the
00:54:21
the ethical or moral dimensions of
00:54:24
language use this can include the role
00:54:26
of cultural values religious beliefs and
00:54:30
personal ethics in shaping
00:54:32
communication spiritual ability often
00:54:36
comes into play in situation where
00:54:39
language reflects deep-seated beliefs or
00:54:43
when navigating crosscultural
00:54:47
communication this ability includes
00:54:49
ethical communication crosscultural
00:54:52
communication and politeness in
00:54:54
religious communication the first is
00:54:57
ethical communication it refers to the
00:55:00
ability to make sound moral judgment and
00:55:04
act in accordance with ethical
00:55:06
principles for example the nurse who is
00:55:11
understanding the the pions spiritual
00:55:14
beliefs might use language that reflect
00:55:17
this beliefs for example instead of
00:55:19
saying I'm sorry for your loss the nurse
00:55:23
might say may may peace be with you as
00:55:27
you transition to the next life this
00:55:29
phrasing
00:55:31
acknowledges the patient
00:55:34
spiritual beliefs and offer comfort in a
00:55:38
way that is Meaningful to them the
00:55:41
second is crosscultural communication it
00:55:44
is the exchange of information between
00:55:46
people from different cultural
00:55:48
backgrounds it involves understanding
00:55:50
and navigating cultural differences to
00:55:52
facilitate effective communication for
00:55:55
example Western
00:55:56
Western traveler might say salamu
00:55:59
alaykum when meeting people in Saudi
00:56:02
Arabia as greeting instead of saying
00:56:04
hello or high this indicates respect
00:56:07
toward the the religion the people
00:56:09
believes in the country which is
00:56:12
Islam and the last is politeness in in
00:56:16
religious communication as a Muslim you
00:56:19
might say when someone sneezes and say
00:56:26
when seeing the accident or hearing the
00:56:29
news that someone passed away this word
00:56:33
and phrase are rooted in religious and
00:56:37
spiritual values it's an expression of
00:56:42
Good Will and recognition of your
00:56:45
spiritual beliefs
00:56:49
[Music]
00:58:07
I think that's all for our presentation
00:58:10
in this video today thank you very much
00:58:13
for watching
00:58:17
[Music]