00:00:01
all righty now we to optimize and um we
00:00:04
want to make sure that we're running out
00:00:05
this effectiv rate so um on
00:00:09
morning opening hours ruset hours
00:00:12
systems process is an automation um I
00:00:15
don't have time to go through all of
00:00:17
these in deep depth with you um I'll be
00:00:20
very very pleas you don't being placed
00:00:24
right out for your team on different
00:00:25
levels then what help hi if you don't go
00:00:29
away and do it
00:00:30
something is better than nothing the P
00:00:36
needs and faster stff from boarding
00:00:39
let's make it easy for them to get a
00:00:40
ward okay have a templates ready to go
00:00:44
have to see his Creek sold out um get
00:00:46
them to watch a little be does anyone do
00:00:50
video trainings for the
00:00:52
team
00:00:54
yes sorry one bit L your train right
00:01:00
yeah cool awesome um you know remember
00:01:03
we were in Co and everything was from zo
00:01:05
and then all of a sudden we've begin
00:01:07
that that and you have to do everything
00:01:08
in person we don't okay we don't so um
00:01:13
it's only on board people and you and do
00:01:16
out we venue which is great how a
00:01:18
welcome video from the I know welcome
00:01:20
into the venue what we PE values are
00:01:22
what en Vision it's go that here make
00:01:26
sure you do this this this this this
00:01:28
true tender you need whatever it
00:01:33
is does anyone do pop pisses with a team
00:01:37
or is that looking old school
00:01:38
thing pop chrises if you're not ching
00:01:42
everything sing late
00:01:43
stop Char yes
00:01:48
um your culture your team is a living
00:01:51
organism it's not a sin for get people
00:01:55
naturally need dirip otherwise they're
00:01:57
sheep and they just walk around with
00:01:59
don't dire it and if you train the ones
00:02:01
they don't obain the information cuz
00:02:03
they forget and they do something new
00:02:05
then they have to sleep and they do
00:02:06
something new again and you don't have
00:02:08
the boundaries and the expectations and
00:02:10
follow in them they fall off okay so
00:02:13
checking that thing understanding and
00:02:15
having those pop pises get people on
00:02:17
their toes if people know what your
00:02:19
product is they're a better
00:02:21
seller they got sell what they
00:02:24
love but now um one of our members as
00:02:28
well so I stuff orientation the vision
00:02:31
the vision the work give the phone calls
00:02:33
handbook he has a little video as well
00:02:35
that he does walking through all this
00:02:37
how much you watch the video that's a
00:02:39
little quiz and little quiz then move on
00:02:41
to the next stage war
00:02:46
war this comes back to where I said
00:02:48
before you are responsible for sing to
00:02:51
out the success if you have people in
00:02:53
your business that are not ex just it's
00:02:55
your
00:02:56
problem you need to do a reflection
00:03:00
what can you get about and don't go
00:03:04
business of do s guys and I want you to
00:03:06
jump back in of you business apart what
00:03:09
can we do better with your team with
00:03:10
your training with your systems with
00:03:12
your processes your
00:03:15
expectations yeah there's two things I
00:03:18
really want work on in the next 15
00:03:20
minutes if you want to op to watch your
00:03:22
business in your team without burning
00:03:23
them out you need to be your opening
00:03:26
hours him has seasonal opening hours at
00:03:29
the moment
00:03:31
by El
00:03:35
cool who bans money in
00:03:40
Winter who beds money at
00:03:43
summer so everyone's pretty
00:03:45
straightforward you're not seasonal at
00:03:48
all no okay when was the last time that
00:03:52
we looked at opening hours hour by hour
00:03:55
we could cost in a transaction of what
00:03:57
hours ver wage there how much money is
00:04:00
coming to the
00:04:01
door every week every week yeah and have
00:04:05
you adjusted any of those hours because
00:04:07
you don't making money at any of those
00:04:08
hours the amount of stuff that I do per
00:04:10
hour just show you
00:04:13
times if you need to go through this
00:04:16
Jimmy's going to touch on this in the
00:04:18
next session at the afternoon session as
00:04:20
well so it's really important cuz what
00:04:22
we do is the same thing as like we just
00:04:24
operate for the sake of operating and
00:04:26
it's like yo how time on this stay
00:04:28
because then GE just get upset I can't
00:04:30
get his coffee you make $15 a day and
00:04:33
George can come on
00:04:35
Tuesday that's let be honest again it
00:04:38
comes down to emotions guys if we want
00:04:40
to maximize our profits and we find out
00:04:43
that we're losing money because so just
00:04:46
your W you got VES cons you Opera cost
00:04:49
you get everything so if you're opening
00:04:51
at 7:00 in the morning and you're
00:04:52
getting $ in and then at 8:00 you get
00:04:55
$2,000 in you think it' be better to
00:04:57
open 8:00 instead 7:00
00:05:01
say say labor
00:05:04
hours
00:05:08
out then second thing
00:05:11
is this I want you to all write this
00:05:13
down okay for every $10,000 worth of
00:05:17
Revenue that you make inside your
00:05:19
business you should be rostering 100
00:05:22
hours by front of house and back of
00:05:24
house
00:05:26
wages combin combined
00:05:30
okay
00:05:32
J we worked this out over literally
00:05:36
hundreds of disaters as being an
00:05:38
incredible Benchmark that Clays out over
00:05:41
and over again for some of you that are
00:05:43
hitting up to those you know 50 or 100
00:05:46
100 plus weeks you got the S to bring
00:05:49
that even lower F rest of the room gray
00:05:54
up may here actually knows how many
00:05:56
hours they no
00:05:58
ST yeah yeah does anyone want to share
00:06:01
how many hours you rest in this room
00:06:03
with yeah yeah g uh but when you look at
00:06:07
its rudic it's roughly anywhere
00:06:10
between 100
00:06:14
hours 100 100 to 15 to
00:06:19
8 okay so that same cons 20 hours for
00:06:23
20K yeah being could potentially sh 20
00:06:26
hours off
00:06:28
yeah
00:06:31
so that would be
00:06:35
shaming yeah I want to put in but what I
00:06:38
do what I do stress is between 100 120
00:06:41
hours the numbers guy me to say 20% oh
00:06:45
God uh so the tighter you can have that
00:06:47
a week to week is going to uh inform
00:06:50
that better yeah send you specific
00:06:58
code one the side no you find it that
00:07:02
was there yes the reason why because
00:07:05
there's two aspects of the wages she
00:07:06
hand W I'm a
00:07:08
rue right so your rer if you know your
00:07:11
Zer based roster and any terms out I'm
00:07:13
saying guys and you don't know what come
00:07:15
the r if you know your zero rer and then
00:07:18
you know your ab your 18 your b c and
00:07:22
your rostery on your Rue per hour your
00:07:25
like the skill ver for K eyes
00:07:27
percentages when your team your rostery
00:07:30
on the fact that you know they're
00:07:31
maximizing and they're fully trained and
00:07:35
you're still
00:07:36
high then it's a l issue now if you
00:07:41
um it's a Rey issue if you have not car
00:07:45
a team and you're like oh actually I
00:07:47
need four people because I need to run
00:07:49
this and I need to run this I need to
00:07:50
run this you need to look at are they
00:07:52
trained are they being maximized do you
00:07:55
really need that right we have three
00:07:58
trucks by dying cafes restaurants bars
00:08:01
absolutely epath and it works across
00:08:03
everything now like jimy said if you had
00:08:05
your office of like hot cake a week you
00:08:08
should be Runing as tighter much much
00:08:10
tighter but if you're sitting anywhere
00:08:12
between 10 grand to 18 Grand if you use
00:08:15
this
00:08:16
formula it's done to work yeah Bo here
00:08:19
is about 40% Maes at the moment with all
00:08:21
the increases and stuff like that yeah
00:08:24
some of you yeah cool so what and that
00:08:28
is is like kind a bit
00:08:30
specific if you're the only difference
00:08:33
aiming would be if you made everything
00:08:35
in
00:08:36
house right then your wages are like you
00:08:39
know you should be aiming than
00:08:41
5% right but your C should be
00:08:46
16% right you
00:08:49
get house
00:08:51
B is physically Spa unusual well yeah
00:08:58
unusual space of physically now to close
00:09:01
off the certain area try and change
00:09:03
those AG blocks but people want to
00:09:08
see so that's
00:09:10
one mind we could work what this has
00:09:13
meant to do is a challeng youring so
00:09:16
often like wi me this person right
00:09:20
don't position and from that position
00:09:23
you create a Boston and let you keep
00:09:25
that what you find that you don't need
00:09:27
half the hours because draw so invest
00:09:29
rering this they find a people roster on
00:09:33
what if on one ifet so people walk in
00:09:36
well you're not doing any MTH it you're
00:09:37
not making 10 people walk in but let's
00:09:39
all to own one
00:09:41
if I a mental one say to me that if you
00:09:43
having a for these 20 minutes every
00:09:45
a single hour then you don't make a
00:09:48
money I used to tell that to all of my
00:09:51
teams all all of my teams and they oh D
00:09:54
look so busy you know how from M than
00:09:56
that I gave them a 10-step process which
00:09:59
I used to call cats how to get yourself
00:10:00
out of the
00:10:03
document how didn't that to say um and
00:10:07
what that does is that set you te up for
00:10:09
success and it gets them like if you
00:10:11
have if you in the service and I st this
00:10:14
because of you're in cost SL you get
00:10:17
punks you shouldn't be stepping
00:10:21
up you have 6 your team like that fine
00:10:24
you L 6 your team like that you don't
00:10:27
the right team in very simple you need
00:10:30
to train them to the expectation and the
00:10:33
vision but this comes back to the
00:10:35
culture make The Wanted deposit and um
00:10:38
deposit SLE drawers acknowledgement
00:10:40
acceptance training development and
00:10:42
growth it's only being pie at in part in
00:10:45
me to work
00:10:47
individually no one it gets 100% guys
00:10:50
but you can get 80% 60% at a
00:10:53
time yeah make them can I ask a question
00:10:57
of course are you firstly I can share
00:11:00
that 10 point couldn't get out
00:11:02
send me
00:11:04
email um secondly um I do roster on W um
00:11:10
because I'm I'm um in a coastal town and
00:11:14
uh make sun shines and the SS I've done
00:11:19
no marketing and all that um and uh
00:11:22
sometimes I start voted but and
00:11:24
sometimes I start under and I ask the uh
00:11:28
the boss to to uh hey call in Fe boys to
00:11:31
eat and if you out on ship keep an ey of
00:11:33
the Camas and and call at all that but
00:11:35
still things spil out we not expert even
00:11:38
know a lot of us are for local and but
00:11:40
we come at a Dr hat uh it comes out the
00:11:43
Loyalty they hat to their boss um but
00:11:47
yeah we we have to rast our own body we
00:11:50
have to take him s of lot Y and before
00:11:53
you jump in you're like you r on I'm see
00:11:56
imagine it can work rering on what is
00:11:58
and
00:12:00
that was like if you need 10 people you
00:12:04
probably make 10 you can make 30 you can
00:12:06
make 50 right with the same amount of
00:12:08
people but if you're not R out for a
00:12:10
sunny day and need 10 people and it
00:12:12
turns out to be cloudy what do you hand
00:12:15
in your bank to get people in the
00:12:17
door and oh so it promotion and uh in Ju
00:12:23
and all of that yeah so we have a base
00:12:26
level that you would expect to make the
00:12:29
with and they
00:12:32
take yes the weather or other functions
00:12:35
happening in towns whatever Mar yeah but
00:12:39
what I saying is if you rer it only on
00:12:41
what is and then don't have in Bank of
00:12:43
like if you don't necessarily need to be
00:12:45
reactive around it you can be proactive
00:12:47
we you wning a people the hours and said
00:12:49
kind I that kind of thing so I like if
00:12:53
you have 10 things in your bank that you
00:12:55
know it's a beautiful sunny day that all
00:12:57
of a sudden starts to raining and you
00:12:59
can actually do something on the fly if
00:13:01
you might L socials or or something once
00:13:05
every two weeks that actually keeps that
00:13:07
civility there and you get KN that
00:13:10
all Market that's people yeah but like
00:13:14
and that's seasonal that's that but
00:13:16
there's some men and come dealing with
00:13:18
the member at the moment he's been ring
00:13:21
all already for the last 10 years and he
00:13:23
still havn't got to people all sh all
00:13:27
yeah well that's a whole different
00:13:28
scenario correct
00:13:31
thund
00:13:33
so what I make sure we're optimizing our
00:13:36
business we need to take a step back we
00:13:38
need to put our business on H we need to
00:13:39
get out of our b i we need to okay so
00:13:43
adjusting kitchen pre so off for
00:13:46
activity um don't just rely on people
00:13:49
doing the same thing over and over again
00:13:51
um how of can you change it can you can
00:13:54
you stop 15 minutes they work harder if
00:13:57
they started 15 minutes later
00:13:59
they need to do this of this have you
00:14:01
tried
00:14:02
it you try it once it doesn't work they
00:14:05
don't do it now but if you don't try it
00:14:07
and don't
00:14:08
not simplify the menu easing your prep
00:14:12
service
00:14:13
can what was it there a r if you haven't
00:14:16
got a product on know that used four
00:14:18
times in menu don't have it on
00:14:20
menu you like micro or one dish car
00:14:25
mics micro any CH you
00:14:30
um more pre pric still pre- main V be
00:14:33
this is building about cutting Corners
00:14:35
is not rec foring that cutting quality
00:14:38
of that's not what we do but and example
00:14:42
so I a Resturant as well and we get in
00:14:46
preut
00:14:47
Stakes fillets it cost me $2 extra to
00:14:51
get the fillet in and it's highend
00:14:52
quality fillet um is literally cut 250
00:14:56
Grand and it's not D responsible for too
00:14:58
sure that it is but it says my prep Chef
00:15:01
loads of ours inide an hour later
00:15:05
because the stakes are in there theity
00:15:07
that orang sh and you're getting in the
00:15:10
F and you're cutting you're losing it
00:15:12
anyway so if you have a head chef or you
00:15:15
have a chef guys go through let's review
00:15:17
what's going on are we doing it for the
00:15:18
sake of doing it because we've always
00:15:20
done it or is there a
00:15:23
reason we tell ourselves stories just go
00:15:26
back and if you go through and go yep
00:15:27
yep yep I'm sweet
00:15:30
amazing but if you haven't done it in
00:15:32
the last 3 or 6 months you need to own
00:15:34
that's who going to optim more I has
00:15:36
made vonia might be import to your brand
00:15:39
not house peel onun art like that's not
00:15:42
what your customers care
00:15:43
about but is it $2 extra or is it
00:15:46
getting more and more cuz these
00:15:47
companies are now going these chefs are
00:15:49
getting it in they're bumping it up
00:15:51
because they know that they're now being
00:15:53
because I do steak ink and I've got
00:15:55
Stone Grill which is a and I put it on
00:15:58
over the 6 months and I went to pre-made
00:16:00
pre-cut stakes and that was all fine
00:16:03
until they did you with a fry size of
00:16:04
$10 a kilo $10 a kilo we can't charge 70
00:16:08
or8 in the state because you lose a
00:16:09
customer so now I'm getting me and feel
00:16:12
myself but having done
00:16:15
the doing that because is extra 10 kilos
00:16:18
actually cheaper than paying a chef 40
00:16:20
bucks on a n this is the thing on but
00:16:24
your time is and py working all 10s K
00:16:28
right so but this is the thing obviously
00:16:30
you're get your Cs and you need to look
00:16:32
at the onch charge but for example we
00:16:34
had again I use like C trap it's like 50
00:16:37
bucks a kilo chel man got to go SN all
00:16:40
but this know if you can't give me this
00:16:41
price I'm going go
00:16:44
here good I know that there's limit in
00:16:47
places depending if you're Regional or
00:16:48
walk I'm playing got leverage guyss at
00:16:52
the end of the day look at you buying
00:16:53
power you spend what you spend 10 grand
00:16:56
a week mil in oh sorry oh I think
00:17:00
go back to this upgrade equipment for
00:17:02
automatic so um another member cash has
00:17:05
got lady men in just outside Melbourne
00:17:08
we what a $70,000 Buress like the how in
00:17:11
the Doles she increased her sales by
00:17:15
22% she's already paid back in
00:17:18
machines go and have a look at your
00:17:19
kitchen
00:17:20
once
00:17:22
and more self- service I think this
00:17:25
comes back to you a as well it's like
00:17:26
you know we're we're in a day Q
00:17:29
codes um order at
00:17:32
table service um if anything your QR
00:17:36
code is going to get you more money and
00:17:38
if you have the right people there and
00:17:40
your team members to encourage it it's
00:17:41
going to
00:17:43
[Music]
00:17:57
be
