Unconscious Bias at Work — Making the Unconscious Conscious

00:03:59
https://www.youtube.com/watch?v=NW5s_-Nl3JE

摘要

TLDRThe video takes a deep dive into the concepts of unconscious biases and stereotypes, highlighting their pervasive impact on decision-making and innovation. It stresses that these biases can unknowingly shape our worldview and create ambiguity in understanding others, leading to judgments that affect everything from hiring decisions to team dynamics. By exploring examples from tech development and individual experiences, the video emphasizes that recognizing and managing these biases can significantly improve both individual growth and organizational success. In the professional context, unchecked biases can influence who is hired, promoted, or even considered qualified for leadership roles. This unconscious bias often stems from our brain's way of processing information quickly, relying on shortcuts and pattern recognition. However, this can lead to unfair stereotypes and missed opportunities to value diverse abilities and perspectives. The video encourages viewers to actively question their assumptions and seek to eliminate potential biases to foster true innovation and inclusivity. It posits that understanding these unconscious tendencies not only benefits collective societal growth but also individual professional development, leading to better leadership and job performance. Once biases are addressed, the scope for creating more inclusive products and services broadens, ultimately resulting in better outcomes for a wider range of users.

心得

  • 🧠 Understanding unconscious bias is crucial for personal and professional growth.
  • 🔍 Biases affect decision-making processes subtly yet powerfully.
  • 🛠 Overcoming biases leads to better innovation and inclusive products.
  • 👥 Our perceptions are often not as objective as we believe them to be.
  • 🤝 Recognizing individual abilities can expand opportunities and growth.
  • 👨‍💻 Workplace dynamics and promotions are influenced by underlying biases.
  • 🏆 Awareness of biases can enhance leadership skills and effectiveness.
  • 🌍 Eliminating biases is essential for developing better products and services.
  • 📊 Data-driven decisions minimize the impact of personal biases.
  • 🔄 Encourages thinking beyond typical patterns to foster inclusivity and innovation.

时间轴

  • 00:00:00 - 00:03:59

    The discussion explores the impact of unconscious biases on decision-making and innovation. T.V. Ramen emphasizes how engineers must interrogate their assumptions about users during product creation, as biases heavily influence perceived user needs. These biases serve as mental shortcuts in daily processing of information, leading people to make automatic judgments about competence and warmth. Autistic software engineer Enrico shares how realizing his strengths shifted his perspective, highlighting personal assumptions' role in professional settings. The segment stresses the importance of understanding these biases to improve leadership and innovative capacity, as unchallenged assumptions limit personal and organizational growth.

思维导图

Mind Map

常见问题

  • What is unconscious bias?

    Unconscious bias refers to the stereotypes and attitudes that affect our understanding, actions, and decisions in an unconscious manner.

  • How can biases influence decision-making?

    Biases can guide our judgments based on prior experiences and stereotypes, impacting decisions on hiring, promotions, and interactions.

  • Why is it important to be aware of unconscious biases?

    Being aware of unconscious biases helps improve decision-making, fosters innovation, and promotes inclusivity in both personal and professional settings.

  • What role do biases play in innovation?

    Biases can limit innovation by constraining thinking to familiar patterns and excluding diverse perspectives that could contribute to breakthrough ideas.

  • Can recognizing biases improve leadership?

    Yes, understanding and addressing biases can make one a better leader by enhancing decision-making and fostering diverse and inclusive environments.

  • How do biases affect workplace dynamics?

    Biases can skew judgments about colleagues' capabilities and potential, affecting teamwork, promotions, and overall morale.

  • What is the impact of stereotypes on personal growth?

    Stereotypes can hinder self-perception and personal growth by imposing limiting beliefs about abilities and potential.

  • How can eliminating bias improve products and services?

    By removing biases, products and services can become more inclusive, better serving diverse user needs and improving overall quality.

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  • 00:00:01
    >>What would the world look like if everyone were aware of
  • 00:00:03
    the stereotypes that they have and the biases that they have?
  • 00:00:07
    When we talk about unconscious bias we're basically saying
  • 00:00:11
    our worldview can exert an influence beyond
  • 00:00:14
    our conscious awareness and it creates ambiguity.
  • 00:00:18
    >>You go to an engineer who's built something extremely
  • 00:00:21
    innovative and you say, Who do you think your user is?
  • 00:00:25
    This is where I have the most fun.
  • 00:00:27
    My name is T.V. Ramen.
  • 00:00:30
    I led our work on Android accessability for 3 years.
  • 00:00:33
    Write down everything that you think you know about your user
  • 00:00:38
    with respect to abilities,
  • 00:00:40
    inabilities, special abilities, disabilities.
  • 00:00:44
    Almost every assumption that you write down
  • 00:00:47
    about this is the user I think I'm building for
  • 00:00:50
    is questionable, because our various unconscious biases
  • 00:00:55
    define the boundaries you're unwilling to expand.
  • 00:00:59
    >>These biases, they're the shortcuts
  • 00:01:01
    that our brain has created so that we can deal with
  • 00:01:05
    the information that we process every single day.
  • 00:01:08
    >>Right when we see anyone, whether we think about it or not
  • 00:01:11
    we are implicitly, automatically making judgements
  • 00:01:14
    about how warm and competant that person or thing is.
  • 00:01:18
    >>All humans need to make decisions.
  • 00:01:20
    We fill in the blanks because our brains are wired to do that
  • 00:01:24
    and we fill in the things we don't know with past experience.
  • 00:01:27
    Oh, you pattern map to someone I think I should hire so I'm
  • 00:01:30
    going to hire you versus this person because they didn't map,
  • 00:01:33
    because I can't fill in the blank, because they don't look
  • 00:01:35
    like me or they're not from my same background
  • 00:01:37
    so I can't see how they're going to make the jump.
  • 00:01:39
    >>Every single person is great at things you may not expect
  • 00:01:43
    but it's really hard for us to see that when we're so
  • 00:01:46
    powerfully guided by things we expect to be true in the world.
  • 00:01:50
    >>I grew up surrounded with this conversation about
  • 00:01:53
    what you can't do and what you won't be able to do.
  • 00:01:57
    My name's Enrico and I'm an autistic software engineer.
  • 00:02:00
    The first time I went through the performance review process
  • 00:02:04
    I was asked for 5 strengths. It was the first time that I had
  • 00:02:09
    ever been prompted to think in that way about myself
  • 00:02:11
    and it was a life changing moment for me.
  • 00:02:15
    >>When we are working in our day to day jobs
  • 00:02:17
    we are still making judgements about the people around us,
  • 00:02:21
    about the resumes we see, about the employess that we're trying
  • 00:02:25
    to decide whether to put them on teams or not.
  • 00:02:28
    >>People are very wedded to the idea that
  • 00:02:30
    that they can percieve something objectively and
  • 00:02:34
    statistically they're wrong, but it's hard. You become attached
  • 00:02:38
    to this idea that you can assess something by looking at it.
  • 00:02:42
    >>These subtle assumptions we make about people
  • 00:02:45
    can have lasting effects on who we're promoting,
  • 00:02:48
    who we're hiring, who we're putting in leadership positions.
  • 00:02:51
    We have the responsibility to understand the assumptions
  • 00:02:54
    that we make and understand the errors that we make.
  • 00:02:56
    >>But it's not just for the collective good.
  • 00:02:58
    If you take the time to understand more about this,
  • 00:03:02
    There are things that you can implement for yourself
  • 00:03:05
    that will help you develop as a leader
  • 00:03:08
    and to do your job even better.
  • 00:03:11
    >>It made me realize how often I have a very strong belief
  • 00:03:16
    that is simply incorrect.
  • 00:03:18
    When I look at one of these evaluation situations I ask,
  • 00:03:21
    How can I eliminate the sources of potential bias
  • 00:03:24
    and leave just the data so that we can make better decisions.
  • 00:03:27
    >>If you're not conscious of the biases that you have,
  • 00:03:32
    you're just not contributing at the level that you could,
  • 00:03:36
    and you're not innovating at the level that you could,
  • 00:03:38
    and so your products won't be as good.
  • 00:03:40
    Your results won't be as good.
  • 00:03:42
    >>When you think outside the box with respect to the assumptions
  • 00:03:44
    you made about how someone will use
  • 00:03:47
    this wonderful thing you've built and when you
  • 00:03:50
    broaden that perspective as to who you change the world for
  • 00:03:53
    you build something even bigger.
标签
  • unconscious bias
  • stereotypes
  • innovation
  • decision-making
  • workplace diversity
  • leadership
  • self-awareness
  • inclusivity