Understanding the ORGANIZATION VIEW with ARIS - Part 2/5

00:04:11
https://www.youtube.com/watch?v=VLQsQBTMfF8

摘要

TLDRBusiness Process Management (BPM) is applied in various life aspects like buying online or enrolling in universities. The video introduces Software AG's ARIS software to model processes at Frankfurt Airport, showcasing how BPM is integral to managing operations. The airport employs a complex organizational structure, with specific units like Ramp and Passenger Service handling check-ins, and Baggage Routing Service managing baggage transportation. Understanding these units helps optimize processes by identifying responsibilities and transition points. The ARIS methodology's Organization View is explained, highlighting how it provides a static portrayal of company structure, essential for identifying process fragmentation and improvement areas. Viewers are encouraged to download ARIS to practice BPM and share the video series for wider educational reach.

心得

  • ✈️ Business Process Management (BPM) optimizes processes in diverse domains.
  • 📊 ARIS software models and improves processes at Frankfurt Airport.
  • 🏢 Organizational units crucial for process modeling and management.
  • 🎯 Organization View helps identify process fragmentation and improvement.
  • 🛄 Ramp and Passenger Service manage check-ins and baggage.
  • 📚 BPM practice using ARIS software is encouraged.
  • 💡 ARIS methodology includes various views: Organization, Function, Data.
  • 👥 Complexity in organizational structures impacts process handling.
  • 🖥️ ARIS can model roles, positions, and application systems.
  • 🔗 Sharing educational resources extends learning opportunities.

时间轴

  • 00:00:00 - 00:04:11

    Business process management (BPM) is essential for various life activities like online smartphone purchases, university enrollment, and car buying. The video focuses on using Software AG's ARIS software to model business processes at Frankfurt Airport, which employs 75,000 people, including 20,000 airport operators managed by Fraport. It emphasizes documenting business processes by modeling process flows and organizational structure. Recognizing the organizational structure helps assess individual impacts on processes, crucial for a globally operating company like Fraport. Only organizational units vital to specific processes are considered, such as Passenger Service responsible for check-ins, and Ramp Service ensuring correct baggage loading and transport. These units, under Ground-handling Service, highlight how organizational views represent a company's static system. ARIS methodology's Organization View, one of five views, showcases service structure, aiding process improvement by identifying fragmentation and transitional points.

思维导图

视频问答

  • What is business process management?

    Business process management (BPM) is the practice of modeling, analyzing, and optimizing processes to improve efficiency and effectiveness within an organization.

  • How is ARIS software used at Frankfurt Airport?

    ARIS software is utilized to model and improve processes like passenger check-in and baggage handling at Frankfurt Airport.

  • What is the focus of the business process outbound flight?

    The business process outbound flight focuses on handling passenger baggage at Frankfurt Airport.

  • What organizational units are involved in the baggage handling process?

    The Ramp and Passenger Service and Baggage Routing Service are involved, focusing on check-ins and baggage transport respectively.

  • What is the significance of the organization view in ARIS methodology?

    The organization view helps in understanding the company's structure and improving processes by identifying responsibilities and transition points.

  • What other views does the ARIS methodology include?

    Alongside the Organization View, ARIS includes the Function View, Data View, Products and Services View, and Process View.

  • Can ARIS include more than organizational units?

    Yes, ARIS can include positions, roles, persons, and application systems alongside organizational units.

  • What is the Ground-handling Service responsible for?

    Ground-handling Service manages the check-in and transportation of baggage at Frankfurt Airport.

  • How can someone practice business process management?

    You can download a free copy of ARIS software from the ARIS Community and start learning BPM.

  • Why should you share the video series?

    Sharing the video series helps fellow students and academics learn about business process management.

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  • 00:00:04
    What is business process management used for?
  • 00:00:09
    Business process management can be seen in all aspects of life such as ordering a smartphone off the internet
  • 00:00:17
    enrolling in a university, and even buying a car.
  • 00:00:22
    Today we will use Software AG’s ARIS software to model processes at Frankfurt Airport.
  • 00:00:38
    Frankfurt Airport has over 75,000 employees.
  • 00:00:42
    Nearly 20,000 of them are airport operators, employed by Fraport.
  • 00:00:48
    The airport operators are at the center of the organization view of the business process
  • 00:00:52
    outbound flight, which deals with handling the passenger’s baggage.
  • 00:00:57
    In order to document business processes, not only do the process flows have to be modeled,
  • 00:01:03
    but also the classical organizational structure.
  • 00:01:07
    If you know who is who in the organization then you can estimate how they affect the process.
  • 00:01:13
    Help can be found on the organization chart.
  • 00:01:22
    A company such as Fraport, which operates on four continents, has a complex organizational structure.
  • 00:01:28
    However, for business process modeling, only the organizational units significant to the
  • 00:01:34
    respective processes are considered.
  • 00:01:36
    The organizational unit Ramp and Passenger Service consists of the Passenger Service and Ramp Service.
  • 00:01:47
    Passenger Service is responsible for check-ins.
  • 00:01:49
    This organizational unit takes care of passenger check-in and baggage check-in.
  • 00:01:55
    The organizational unit, Ramp Service ensures that that the baggage is loaded into the right
  • 00:02:00
    container and transported to the right airplane.
  • 00:02:05
    The Baggage Routing Service organizational unit consists of Control Center, Loading and Maintenance.
  • 00:02:11
    These units take care of the transport of the baggage on the conveyer belt.
  • 00:02:15
    The Ramp and Passenger Service and Baggage Routing Service are located on the same hierarchical
  • 00:02:20
    level and are both under the organizational unit Ground-handling Service.
  • 00:02:25
    Ground-handling Service is a part of another organizational unit called Ground Handling,
  • 00:02:29
    which in turn belongs to the Management.
  • 00:02:31
    There are of course other organizational units on the same level as Ground Handling, as displayed
  • 00:02:36
    here, but these must not be taken into consideration for this training example.This is a very simple
  • 00:02:41
    organizational chart, using only organizational units.
  • 00:02:45
    However, with ARIS it is also possible to include positions, roles, internal and external
  • 00:02:51
    persons as well as application systems, as necessary.
  • 00:02:56
    Let's take the Baggage Routing Service as an example.
  • 00:02:59
    We could also include the position "Head of Baggage Routing Service" and assign the internal person “John Doe” to it.
  • 00:03:06
    Furthermore we could add the IT System which takes care of the baggage routing.
  • 00:03:13
    In the organization view, the structure of a company can be seen as a static system.
  • 00:03:18
    This allows us to understand, for example, where the process is fragmented by different
  • 00:03:23
    responsibilities, where it has transition points and where it can be improved through organizational changes.
  • 00:03:32
    The Organization View is one of the five views of the ARIS methodology.
  • 00:03:36
    ARIS also includes the Function View, the Data View, the Products and Services view, and the Process View.
  • 00:03:43
    The result is a comprehensive overview that can be easily analyzed and improved with processes.
  • 00:03:49
    You are now an expert on the Organization View, go ahead and watch part three of the
  • 00:03:53
    series to quickly learn about the Data View.
  • 00:03:56
    Now it’s up to you.
  • 00:03:57
    Download your free copy of ARIS at the ARIS Community
  • 00:04:00
    and practice business process management today.
  • 00:04:02
    Last but not least, if you find that series of videos useful, please don’t forget to
  • 00:04:06
    share this link with your fellow students and other academics in your network.”
标签
  • Business Process Management
  • ARIS
  • Frankfurt Airport
  • Organizational Structure
  • Baggage Handling
  • Process Optimization
  • Software AG
  • Passenger Service
  • BPM Training
  • ARIS Community