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welcome to think line succeeds coaching
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service if you're wondering how coaching
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works this video will answer your
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questions so what is coaching coaching
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is a guided conversation it helps you
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sort out problems set goals or learn new
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behaviors there are four main steps
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involved in coaching pinpoint the real
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issue assess where you are now
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define your desired state and work out
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how to get there
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let's see those steps in action now
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so Amanda have you been going since our
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last session well I haven't really been
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enjoying working with my new manager
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that's bad news in it yeah man what
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what's happening well he all we have
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meetings on a regular basis but he does
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actually give me any direction what I'm
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supposed to be doing I think he just
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expects that I can just work out what
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him you know what Hicks what he wants he
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just puts ideas out there I don't I
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don't know what to do with them so he
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sort of feeling overwhelmed and you want
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him to give you a little bit more guide
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and absolutely that's his job so it
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sounds like you're not used to being
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managed this way no no my last my last
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manager was amazing so we would have
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regular meetings even like often on a
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daily basis I could go in there with my
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daily work plan we could talk through
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what I needed to do all of the steps
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work that I needed to take she was right
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there at the end of the her office but
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you know at the end of the emails she
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replied to my emails almost
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instantaneously and so we had his bounce
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ideas back and forth so you're finding
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that your new manager has a really
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different sort of style when he leads me
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to my own devices and what are you
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wanting from him instead well I want to
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be able to speak to him whenever I need
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to speak to him I'm often like all
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throughout the day I've
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things that I need to ask and I just
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can't get a foot in the door so what
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happens when you do try to go and see
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him ah well he's not really keen he said
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he said kind of there's an expectation
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that I should just be getting on with
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her like that you know I should be able
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to just roll with it and give him
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updates rather than actually sit down
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and talk about what it is that I'm going
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to be doing hmm so you're really feeling
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like there's a gap in terms of the sort
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of level of guidance that he's giving to
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you and what your wanting is for him to
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go through things in a little bit more
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detail with you absolutely it's more top
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level you mentioned earlier that you are
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meeting with him but that that's not
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working so just talk me through a little
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bit about how often you do imagined and
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what sort of things are happening in
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those meetings when you do manage to pin
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him down well it's well it's probably
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once or twice a week um we sit down here
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talks to me about what are the key
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projects that I'm delivering on he just
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seeks an update he sort of says are
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there any other any concerns or risks
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that he needs to be aware of really just
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it's more of us it's more of a status
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update and is there a big problem that
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he needs to step in so if we would have
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sort of try and get into his head what
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do you think he's expecting from you
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that's a good question um he's I guess
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it's just expected that I know what I'm
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doing and then I can that I'm I'm
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implementing without needing to have to
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speak through the detail with him mm-hmm
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well that's look at that realistically
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do you know what you're doing yes what I
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like to sound bored with people my ideas
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for how I'm going to approach a key
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deliverable or a task now we need to
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really look at what you're doing with
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your manager and how you think he wants
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you to be communicating because I think
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we're starting to get a bit of an issue
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there aren't we around how that process
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of conversation is going in your
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meetings yes I'm getting frustrated
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and it's impacting on my workday and and
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my motivation to come to work so let's
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imagine that you woke up tomorrow and
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that situation had changed you'd found
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the magic formula that was going to make
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that relationship work what do you think
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you'd be doing differently with your
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manager well I think I would be I would
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be easier to work with I think I think
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I'm at the moment I'm probably guarded
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I'm not sharing information because I'm
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kind of holding back I guess in a way
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because I'm not feeling supported I
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think it's the the magic formula version
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I think would be where he would give me
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some more guidance as to how he wanted
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me to approach a key piece of work um I
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get I guess I'm sorry I get what you're
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saying here I understand that he had
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trusts me to do the delivery but perhaps
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I need to be more front about seeking
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some advice on on some pieces of my work
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okay so let's imagine that you were
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doing that in a way that would work for
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him what's he going to expect from you
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coming in to see him around that I guess
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what he's expecting from me is someone
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that really owns their responsibilities
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and recognizes that he is time poor so
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ideally what do you think he would see
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as being the ideal timeframe for one of
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these meetings oh my goodness um well I
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know he's got several teams or several
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people that reporting to him so he he
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wouldn't he wouldn't be able to spend
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that as much time I guess as I want with
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every single one of his direct reports
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so I guess he probably only needs to see
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me everything going well once a week
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even for half an hour for that update
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so how we going to organize that how are
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you going to get all of this done once a
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week
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in a half-hour format oh gosh so I think
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I need to be on top of the perhaps I
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probably need to prioritize what I'm
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going to ask him what I need his input
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on instead of going there with
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everything so how many points do you
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think you should have ideally in one
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meeting oh gosh five probably three
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mm-hmm okay
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so if we said the top three priorities
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that you typically need to get through
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what would that be
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I'll probably say this is where we're up
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to this is an issue and this is where I
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just need to get some input from you or
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feedback on how to move something
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forward let's imagine how he would
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respond to that I think he would love
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that
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I think he gets frustrated with me that
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I'm actually always trying to get that
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information from him and I think that
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would be a real shift in our in our
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relationship so I think that that would
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be hugely beneficial and he would see
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that the meetings that would probably be
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more productive on a scale of one to ten
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how effective do you think this solution
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is going to be with one thing not
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effective at all and 10 being fabulous
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oh gosh I think this has a potential to
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be a 10 considering right now I've been
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sitting at a1 before I came to see you
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so I think this is gay I've you've
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definitely given me some clarity about
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what what my needs and wants on and how
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I could best sort of get those so yeah I
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feel good about this because I hadn't
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thought about it from Ben's perspective
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before and I hadn't actually even really
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thought about I had definitely had
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thought about speaking to Jane and as a
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mentor and I think she'd be a fabulous
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mentor it sounds as though now you're
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realizing that maybe Ben's giving you an
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opportunity to work at that much more
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strategic level and I'm really pleased
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to hear that you starting to thinking
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too
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it being possible for you I think we've
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got our next session lined up in about
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three weeks time fantastic thank you
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Allinol Thank You Amanda
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so are you keen to get started on your
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coaching program download your starter
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kit from our website or contact me to
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set up your first session get started on
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