Keynote : Inclusivity of Public Sector in the Tech Ecosystem - ASQ & US Government FIT Summit 2025

00:45:16
https://www.youtube.com/watch?v=75AleRiBodA

الملخص

TLDRThe speaker, with extensive experience in quality management and technology, discusses the transformative impact of emerging technologies on public sector organizations. They emphasize the need for these organizations to adapt to a rapidly changing technological landscape, highlighting the importance of a technology ecosystem that fosters collaboration among various stakeholders. The talk covers the evolution of governance models, the significance of inclusivity in technology, and the necessity for public sector organizations to embrace digital transformation to enhance service delivery and citizen engagement. The speaker also stresses the importance of developing new skills for the workforce to thrive in this evolving environment.

الوجبات الجاهزة

  • 🚀 Technology enhances efficiency in public sector organizations.
  • 🌍 Inclusivity is crucial for equitable access to technology.
  • 🤝 Collaboration among stakeholders is key to a successful technology ecosystem.
  • 📈 Public sector organizations must adapt to emerging technologies.
  • 🔍 Gap analysis helps identify areas for improvement.
  • 💡 New skills like emotional intelligence are essential for the future workforce.
  • 📊 Governance models are evolving to support co-creation and inclusivity.
  • 🏦 Successful examples include advancements in banking and telecommunications.
  • 🌐 Digital transformation is necessary for better service delivery.
  • 📅 Organizations should engage in continuous learning and adaptation.

الجدول الزمني

  • 00:00:00 - 00:05:00

    The speaker, an adjunct faculty member with extensive experience in quality management, discusses the role of technology in enhancing efficiency and inclusivity in public sector organizations. He highlights his background with the American Society for Quality and various international collaborations.

  • 00:05:00 - 00:10:00

    Emerging technologies, including AI, IoT, and blockchain, have transformed industries globally, with the private sector adapting quickly. The speaker emphasizes the need for public sector organizations to catch up and adopt these technologies to remain relevant and effective.

  • 00:10:00 - 00:15:00

    The concept of a technology ecosystem is introduced, where organizations collaborate and compete simultaneously. This ecosystem includes various stakeholders, and public sector organizations must engage with them to foster innovation and inclusivity.

  • 00:15:00 - 00:20:00

    The speaker discusses the evolution of governance models in public sector organizations, emphasizing the importance of co-creation and stakeholder engagement in policy formulation and service delivery.

  • 00:20:00 - 00:25:00

    Historically, public sector organizations focused on policy enforcement and standardization. However, they must now empower citizens and adapt to changing societal needs, ensuring fair treatment and access to services for all.

  • 00:25:00 - 00:30:00

    The speaker stresses the need for public sector organizations to adopt technology and develop their ecosystems to remain competitive and support private sector growth. Examples from various countries illustrate successful initiatives in digital governance and AI adoption.

  • 00:30:00 - 00:35:00

    Public sector organizations must engage with citizens and stakeholders to understand their needs and improve service delivery. The speaker advocates for a comprehensive public sector ecosystem that facilitates communication and collaboration across government levels.

  • 00:35:00 - 00:40:00

    The importance of inclusivity in policy design is highlighted, ensuring that marginalized groups are considered in the development of new technologies and services. The speaker calls for laws that protect privacy and promote digital inclusion.

  • 00:40:00 - 00:45:16

    The presentation concludes with a call to action for public sector leaders to assess their current capabilities, identify gaps, and develop strategies to enhance their organizations' effectiveness in the evolving technology landscape.

اعرض المزيد

الخريطة الذهنية

فيديو أسئلة وأجوبة

  • What is the main focus of the talk?

    The talk focuses on how technology enhances efficiency and inclusivity in public sector organizations.

  • What are some emerging technologies mentioned?

    Emerging technologies include 3D printing, AI, machine learning, IoT, and blockchain.

  • How has the public sector adapted to technology?

    The public sector has been slow to adapt but is now recognizing the need to engage with technology ecosystems.

  • What is a technology ecosystem?

    A technology ecosystem involves collaboration among various stakeholders, including organizations, regulators, and users.

  • What is the significance of inclusivity in technology?

    Inclusivity ensures that all socioeconomic groups have access to technology and its benefits.

  • What skills are important for the future workforce?

    Skills such as emotional intelligence, creativity, and digital experience are crucial for the future workforce.

  • How can public sector organizations improve their services?

    By adopting technology and engaging with stakeholders to understand their needs.

  • What is the role of governance in technology ecosystems?

    Governance models in technology ecosystems focus on collaboration, co-creation, and inclusivity.

  • What examples of successful technology adoption in public sectors were mentioned?

    Examples include improvements in banking, telecommunications, and taxation through digital technologies.

  • What is the importance of gap analysis for organizations?

    Gap analysis helps organizations identify their current position and what they need to achieve their goals.

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الترجمات
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التمرير التلقائي:
  • 00:00:10
    and adjunct faculty and I have been
  • 00:00:13
    working with American Society for
  • 00:00:15
    Quality now for almost 18 19 years and
  • 00:00:20
    during all this time I have been
  • 00:00:22
    supporting ASQ in various roles and
  • 00:00:25
    capacities.
  • 00:00:27
    I've been working with different
  • 00:00:29
    divisions uh service quality innovation,
  • 00:00:32
    customer supply division directly with
  • 00:00:36
    TCC
  • 00:00:37
    uh for publications.
  • 00:00:39
    I also support ILE E as senior member.
  • 00:00:43
    I'm also a a guest faculty at Technici
  • 00:00:47
    University Munich Germany. also part of
  • 00:00:51
    many other organizations
  • 00:00:53
    and professionally I am a certified six
  • 00:00:56
    sigma green belt black belt and
  • 00:00:59
    certified manager of quality and
  • 00:01:01
    organization excellence from ASQ.
  • 00:01:05
    So today in my talk I'm going to touch
  • 00:01:08
    upon three things. First let's talk
  • 00:01:12
    about how technology is enabling
  • 00:01:15
    uh high efficiency and effectiveness in
  • 00:01:19
    public sector organizations.
  • 00:01:22
    Secondly, I'll talk about how technology
  • 00:01:25
    ecosystem can help particularly public
  • 00:01:30
    sector in promoting inclusivity
  • 00:01:33
    and for this very important focus would
  • 00:01:37
    be on policy formulation and the
  • 00:01:40
    governance model that public sector
  • 00:01:42
    organizations are following upon.
  • 00:01:45
    So ladies and gentlemen, we all know
  • 00:01:48
    that different digital technologies
  • 00:01:52
    uh that we have been calling emerging
  • 00:01:54
    technologies and people call them as
  • 00:01:57
    industry 4.0 technologies and industry
  • 00:02:00
    5.0 technologies they have taken over
  • 00:02:03
    the world by storm over the last 15 16
  • 00:02:06
    years. So today we know that in
  • 00:02:10
    construction industry, in uh healthcare
  • 00:02:14
    industry, in pharmaceutical industry,
  • 00:02:17
    uh you name almost any industry you see
  • 00:02:21
    this has been taken over by uh emerging
  • 00:02:24
    technologies such as 3D printing,
  • 00:02:27
    additive manufacturing,
  • 00:02:30
    laser scanning, uh unmanned aerial
  • 00:02:33
    vehicles, building information model,
  • 00:02:35
    big data, robotics, process automation,
  • 00:02:39
    cloud computing, cyber security,
  • 00:02:41
    internet of things, blockchain,
  • 00:02:43
    predictive modeling and different types
  • 00:02:46
    of reality such as augmented, virtual,
  • 00:02:50
    uh, multi- and exoskeleton.
  • 00:02:53
    Then we have been talking about
  • 00:02:55
    artificial intelligence and machine
  • 00:02:57
    learning. Not to forget that industry
  • 00:03:00
    5.0 Z is an extension of these
  • 00:03:03
    technologies to make them human centric
  • 00:03:08
    and these have been mandated to benefit
  • 00:03:11
    the workers society and human being at
  • 00:03:15
    large with a special focus on
  • 00:03:18
    sustainability and collaboration.
  • 00:03:21
    So if I sum sum up the current situation
  • 00:03:26
    around the world, we know that industry
  • 00:03:29
    4.0 0 and 5.0 have been largely adapted
  • 00:03:33
    around the world. So starting from
  • 00:03:36
    Europe and America covering Middle East
  • 00:03:40
    uh Far East and other parts of the world
  • 00:03:45
    including Australia, New Zealand but
  • 00:03:48
    historically United States has been a
  • 00:03:51
    leader in the development of these
  • 00:03:54
    technologies. Although the industry 4.0
  • 00:03:56
    zero word and the term originated from
  • 00:03:59
    Germany in 2011.
  • 00:04:03
    Uh due to the agile nature and rapid
  • 00:04:08
    nature of change, private sector was
  • 00:04:11
    quick to go under adaptation to take
  • 00:04:14
    immediate benefit of these technologies.
  • 00:04:17
    So the organizations who actually were
  • 00:04:21
    early movers to these technologies, they
  • 00:04:23
    were able to harvest the benefits of
  • 00:04:27
    being market leader and they al also
  • 00:04:30
    influenced the standardization and part
  • 00:04:34
    of regulation activities around the
  • 00:04:36
    world.
  • 00:04:38
    And as we all know that public sector it
  • 00:04:42
    was slow in adapt adapting these
  • 00:04:44
    technologies and they took a lot of time
  • 00:04:47
    in understanding what changes were on
  • 00:04:50
    the way and how they should position
  • 00:04:53
    themselves to regulate these
  • 00:04:56
    technologies.
  • 00:04:57
    one two how they should also become part
  • 00:05:01
    of these technologies by adopting them
  • 00:05:05
    and how the ecosystem was being shaped
  • 00:05:08
    up. So in the last 15 years you see the
  • 00:05:13
    world has changed not just in terms of
  • 00:05:17
    developing the technologies and
  • 00:05:20
    regulating the technologies and adopting
  • 00:05:22
    them. We have something new which has
  • 00:05:26
    emerged over the past few years and that
  • 00:05:30
    we call technology ecosystem
  • 00:05:34
    and this is a very important phenomena
  • 00:05:37
    that we should take some time to
  • 00:05:39
    understand.
  • 00:05:41
    The organizations which were adopting
  • 00:05:44
    these technologies
  • 00:05:46
    at as the earliest players and they
  • 00:05:50
    wanted to harness the benefits. They
  • 00:05:53
    were able to engage many stakeholders
  • 00:05:56
    into these technologies.
  • 00:05:58
    Whether these were the end users,
  • 00:06:02
    clients, customers,
  • 00:06:05
    collaborators,
  • 00:06:06
    distributors,
  • 00:06:08
    content developers or suppliers.
  • 00:06:12
    One way or the other, they were able to
  • 00:06:15
    bring everyone into this ecosystem.
  • 00:06:19
    And obviously regulator had no choices.
  • 00:06:22
    public sector organization, they had to
  • 00:06:24
    follow the suite. So this phenomena
  • 00:06:28
    which today we call technology ecosystem
  • 00:06:30
    is now operating everywhere.
  • 00:06:34
    So when we talk about the tech joints,
  • 00:06:37
    it is not about the organizations, it is
  • 00:06:40
    about the ecosystem that they are
  • 00:06:42
    driving. And this is like a gigantic
  • 00:06:46
    supply chains. A traditional term that
  • 00:06:49
    we use few years before.
  • 00:06:53
    And in those days we used to have
  • 00:06:55
    competitions.
  • 00:06:57
    Today we have coopetitions.
  • 00:06:59
    So organizations are collaborating and
  • 00:07:02
    competing at the same time. And let's
  • 00:07:06
    not forget that states,
  • 00:07:10
    governments,
  • 00:07:11
    regulators,
  • 00:07:13
    organizations in the form of
  • 00:07:15
    multinational, global organizations,
  • 00:07:18
    small and medium enterprises. They have
  • 00:07:22
    all joined hands together for this
  • 00:07:24
    collaboration.
  • 00:07:25
    Now, everyone wants to be on the main
  • 00:07:28
    ride of this digital technologies
  • 00:07:31
    ecosystem.
  • 00:07:33
    So as a thought leadership framework I
  • 00:07:36
    always talk about the ecosystem. It is
  • 00:07:40
    not about a single technology or couple
  • 00:07:42
    of technologies. All the technologies
  • 00:07:45
    coexist and they work together. And the
  • 00:07:49
    technology developers they are not just
  • 00:07:52
    investing or developing one technology
  • 00:07:55
    which historically become popular
  • 00:07:58
    because of the reach of the people or
  • 00:08:00
    the level of solution it is providing to
  • 00:08:03
    the common folks like artificial
  • 00:08:05
    intelligence.
  • 00:08:07
    So in the technology ecosystem
  • 00:08:10
    how the organizations which are
  • 00:08:13
    orchestrating these ecosystems
  • 00:08:16
    are you know moving forward.
  • 00:08:19
    So for example you look at the number of
  • 00:08:22
    stakeholders they are actually targeting
  • 00:08:26
    and making them part of that ecosystem.
  • 00:08:30
    That's number one.
  • 00:08:32
    Number two, the level of awareness, the
  • 00:08:37
    level of knowledge and the level of
  • 00:08:39
    benefits that they are sharing with
  • 00:08:41
    those stakeholders
  • 00:08:44
    as part of cocreation. So now value is
  • 00:08:47
    not being created by one organization.
  • 00:08:51
    solution is not just being developed. A
  • 00:08:53
    product is not just being developed. A
  • 00:08:56
    service is not just being delivered as a
  • 00:08:58
    push strategy to the clientels to the
  • 00:09:03
    organizational
  • 00:09:05
    uh clients or to the individual clients.
  • 00:09:08
    So we need to understand the dynamics of
  • 00:09:11
    the paradigms which are governing in
  • 00:09:14
    these ecosystems.
  • 00:09:16
    And following that a very important
  • 00:09:18
    phenomena is the emergence of the
  • 00:09:20
    governance model in those ecosystems.
  • 00:09:23
    And we need to understand because the
  • 00:09:26
    terms that we are using today for
  • 00:09:28
    example crowdsourcing,
  • 00:09:31
    crowdfunding, cocreation, co-opitation
  • 00:09:35
    these have emerged as the
  • 00:09:38
    characteristics of those governance
  • 00:09:40
    models.
  • 00:09:42
    If we particularly look at the public
  • 00:09:45
    sector organizations, how their role is
  • 00:09:49
    evolving over the period of time. So we
  • 00:09:52
    see that historically they were mandated
  • 00:09:57
    to formulate policies and enforce them
  • 00:10:00
    using certain rules and regulations.
  • 00:10:04
    They have also been pushing
  • 00:10:07
    standardization activities, practices,
  • 00:10:10
    promoting policies to have minimum
  • 00:10:13
    acceptance levels, to have target
  • 00:10:16
    service levels, to have target quality
  • 00:10:18
    levels in order to promote the culture
  • 00:10:21
    of quality and excellence. And obviously
  • 00:10:25
    the public sector organizations in the
  • 00:10:28
    form of regulators they were custodians
  • 00:10:31
    of you know the small and medium
  • 00:10:34
    enterprise the entrepreneurs
  • 00:10:37
    so that they could create their position
  • 00:10:40
    in the in in the bigger economy or
  • 00:10:44
    economic picture of the countries.
  • 00:10:48
    So
  • 00:10:50
    because of all this dynamics we were
  • 00:10:54
    able to have the rights of clients,
  • 00:10:56
    customers, subscribers
  • 00:10:59
    but these rights have not been limited
  • 00:11:01
    to the conventional models. Today with
  • 00:11:05
    the complete social engagement
  • 00:11:08
    organizations or the orchestrators they
  • 00:11:10
    have been able to empower the clients
  • 00:11:13
    not only the staff they have been able
  • 00:11:16
    to empower the subscribers
  • 00:11:20
    even with the premium model where they
  • 00:11:23
    offer some features free of cost and
  • 00:11:26
    some features as paid. They are empower
  • 00:11:29
    empowering the public at large to raise
  • 00:11:32
    their voices to become part of ecosystem
  • 00:11:36
    to become advocates to become word of
  • 00:11:39
    mouth marketing because today one
  • 00:11:42
    ecosystem is now you know competing
  • 00:11:45
    against another ecosystem and still they
  • 00:11:48
    are joining hands and they are
  • 00:11:50
    collaborating for the sake of
  • 00:11:52
    standardization for the sake of
  • 00:11:55
    community code of practice and other
  • 00:11:58
    things and for the public sector very
  • 00:12:01
    important thing traditionally has been
  • 00:12:03
    the citizenship
  • 00:12:05
    the rights and the liabilities of the
  • 00:12:08
    common citizen
  • 00:12:10
    and they have been mandated by the
  • 00:12:12
    constitution by the law and by the rules
  • 00:12:15
    of business to ensure that there is a
  • 00:12:18
    fair treatment there is transparency
  • 00:12:21
    there is accountability and everyone has
  • 00:12:25
    equal access to justice
  • 00:12:28
    to health to drinking water to
  • 00:12:31
    well-being to education to the job
  • 00:12:34
    opportunities.
  • 00:12:36
    So social welfare has always been on the
  • 00:12:38
    top but very importantly the regulators
  • 00:12:43
    and the public sector organizations they
  • 00:12:46
    cannot remain spectators just watching
  • 00:12:50
    everything and clapping and applaud
  • 00:12:53
    giving applause to all those people who
  • 00:12:56
    are everyday increasing the size of
  • 00:12:59
    their ecosystems.
  • 00:13:01
    And you see those corporates are taking
  • 00:13:03
    over the economies.
  • 00:13:07
    Even the size of some of the
  • 00:13:10
    organizations in terms of revenue is
  • 00:13:12
    more than the GDP of many developing
  • 00:13:16
    countries. Just imagine that. So the
  • 00:13:20
    regulators they have to play their part
  • 00:13:23
    not in slowing down the ecosystem but to
  • 00:13:27
    promoting it to the next levels.
  • 00:13:31
    So the economy which have been
  • 00:13:33
    characterized by the formation of
  • 00:13:36
    corporations have been pushing
  • 00:13:38
    investments have been pushing venture
  • 00:13:40
    capitalism. They are also now for
  • 00:13:43
    example in European Union uh for example
  • 00:13:46
    in Middle East they are now also
  • 00:13:48
    promoting entrepreneurship. They are
  • 00:13:51
    promoting the connections between
  • 00:13:54
    industry and academia which has
  • 00:13:57
    originally been emanated from the United
  • 00:13:59
    States that we call today industry and
  • 00:14:02
    academia linkages.
  • 00:14:05
    So in order to number one remain
  • 00:14:09
    competent
  • 00:14:12
    and maintain the leading position to
  • 00:14:15
    guide the private sector. Public sector
  • 00:14:18
    organizations
  • 00:14:20
    themselves have to become s symbol of
  • 00:14:23
    excellence and this cannot be just done
  • 00:14:26
    by regulations. This cannot be just done
  • 00:14:30
    by enforcements. This cannot be just
  • 00:14:33
    done by posing penalties, fines,
  • 00:14:36
    administrative, coercive, authoritative
  • 00:14:39
    power. You have to give away power to
  • 00:14:43
    get more power. So the public sector
  • 00:14:47
    organizations, they have to adopt the
  • 00:14:50
    technology. They have to develop their
  • 00:14:52
    own ecosystems.
  • 00:14:54
    Now this is not just a theoretical talk.
  • 00:14:59
    There have been steps taken by certain
  • 00:15:01
    governments and countries in different
  • 00:15:04
    parts of the world. Yes, United States
  • 00:15:06
    is one of them. European Union countries
  • 00:15:10
    including United Kingdom is among those
  • 00:15:13
    countries. Japan is doing a lot of
  • 00:15:16
    initiatives. Uh you know uh South Korea
  • 00:15:20
    is taking lot of initiatives. Singapore
  • 00:15:23
    is the on the top of the list. If you
  • 00:15:26
    look at the digital uh governance
  • 00:15:29
    and the new uh stakeholder is Middle
  • 00:15:33
    East, they are heavily invest investing
  • 00:15:36
    in the future of AI. So you can look at
  • 00:15:40
    the current visit of the president of
  • 00:15:42
    the United States. There were
  • 00:15:44
    commitments to the tones of hundreds of
  • 00:15:46
    billion of dollars into artificial
  • 00:15:48
    intelligence.
  • 00:15:49
    If we talk about a United Arab Emirates,
  • 00:15:52
    they have opened AI office. They have
  • 00:15:55
    even appointed a minister for artificial
  • 00:15:58
    intelligence. We see the same
  • 00:16:01
    initiatives and same zealous commitments
  • 00:16:05
    in other uh middle eastern countries. So
  • 00:16:08
    this is very important when we talk of
  • 00:16:11
    things like city boards which is a
  • 00:16:14
    collaboration robot. We talk about smart
  • 00:16:18
    cities. We talk about smart agriculture.
  • 00:16:21
    Now private organizations or the
  • 00:16:24
    corporate sector is pushing solutions
  • 00:16:27
    but how the public sector would remain
  • 00:16:30
    an inspiration to them. Right? it. The
  • 00:16:34
    regulations, the rules of business even
  • 00:16:37
    driving the public sector organizations
  • 00:16:40
    is not one way because it is no
  • 00:16:43
    ecosystem and this has resulted into new
  • 00:16:48
    levels of awareness, new levels of
  • 00:16:51
    knowledge, new levels of information
  • 00:16:53
    system. So the public sector
  • 00:16:56
    organizations cannot just remain
  • 00:17:00
    contented and confined to the
  • 00:17:02
    traditional information systems calling
  • 00:17:05
    the digital service department to come
  • 00:17:07
    and automate their systems so that they
  • 00:17:10
    could connect they could see what are
  • 00:17:13
    the submissions how to move the the
  • 00:17:16
    tasks in the workflow how to remove the
  • 00:17:20
    limbo and other things. So this has to
  • 00:17:23
    go to the next level. So again we have
  • 00:17:27
    to enable the public sector ecosystem
  • 00:17:31
    and that is really required and this is
  • 00:17:36
    not just for the sake of developing an
  • 00:17:39
    ecosystem. This is a complete solution
  • 00:17:42
    for the future. We talk about
  • 00:17:45
    governmenttogoment transactions. We have
  • 00:17:48
    listened to the very nice talk that
  • 00:17:51
    people have delivered today and my other
  • 00:17:53
    fellows are going to talk uh new things
  • 00:17:56
    about uh you know the government to
  • 00:17:59
    government and government to people and
  • 00:18:01
    government to business and government to
  • 00:18:03
    citizen and vice versa about having
  • 00:18:06
    solutions. But how we are going to
  • 00:18:09
    materialize this? How we are going to
  • 00:18:12
    connect those systems? What are the new
  • 00:18:16
    data standards? Are we going to again
  • 00:18:19
    push those classical information
  • 00:18:21
    security systems, those classical uh
  • 00:18:25
    relational database management systems?
  • 00:18:27
    Are we are gearing up to go to the next
  • 00:18:30
    levels by understanding the ecosystem
  • 00:18:34
    technologies, not one technology, not
  • 00:18:38
    two technologies. know now today we know
  • 00:18:41
    that even the kids have information on
  • 00:18:44
    their fingertips on the handset that
  • 00:18:47
    they carry all the time. So it is now
  • 00:18:51
    very important for the people sitting in
  • 00:18:55
    the public sector making policies to
  • 00:18:58
    understand what policy they come up with
  • 00:19:01
    how it is going to achieve the desired
  • 00:19:03
    results. Right? Another part policing,
  • 00:19:08
    community policing,
  • 00:19:11
    security, social security,
  • 00:19:14
    transportation, health care. If the
  • 00:19:17
    private and corporate sector can use
  • 00:19:20
    them to offer novel solutions,
  • 00:19:23
    a lot of cheap and economical gadgets,
  • 00:19:27
    why not
  • 00:19:29
    public sector use this to come up with
  • 00:19:34
    such robust policies which would follow
  • 00:19:37
    agile methodologies. For example, take
  • 00:19:40
    Japan. They are using it for the sake of
  • 00:19:43
    flexibility, transparency,
  • 00:19:45
    accountability.
  • 00:19:47
    Look at Finland. They have been using
  • 00:19:50
    experimentation in order to improve
  • 00:19:53
    their education system. Look at United
  • 00:19:56
    Kingdom, Britain. They have been using
  • 00:20:00
    artificial intelligence in order to
  • 00:20:02
    improve their education policies. And
  • 00:20:05
    you see the changes every year they have
  • 00:20:09
    made up five years plan, 10 years plan
  • 00:20:12
    and they are fine-tuning it. And when we
  • 00:20:15
    have plans for the public at large, we
  • 00:20:18
    should not forget the inclusivity part.
  • 00:20:22
    We can only help the public at large,
  • 00:20:25
    the organizations. We can only help in
  • 00:20:29
    order to enable the economy if if we
  • 00:20:33
    understand what are the needs of the
  • 00:20:35
    citizens, what are the needs of
  • 00:20:37
    different socioeconomic groups, how we
  • 00:20:41
    can improve the service delivery, how we
  • 00:20:44
    can enable the satisfaction of citizens.
  • 00:20:49
    So for that sake I have advocated to
  • 00:20:53
    develop and strengthen the public sector
  • 00:20:57
    ecosystem
  • 00:20:59
    which would be you know an overarching
  • 00:21:03
    ecosystem
  • 00:21:05
    a complete umbrella under which
  • 00:21:08
    government to government communication
  • 00:21:09
    is taking place right we have federated
  • 00:21:13
    systems like we have in Germany like we
  • 00:21:16
    have in European Union so people for
  • 00:21:18
    example going from one country to
  • 00:21:20
    another country how their information is
  • 00:21:22
    carried.
  • 00:21:24
    So uh when they get scholarships, when
  • 00:21:27
    they get admissions, when they go to
  • 00:21:30
    hospital services, when they go for
  • 00:21:32
    employment, there are federated
  • 00:21:34
    databases. Obviously they have taken few
  • 00:21:38
    years to remove all those intermittent
  • 00:21:42
    and mediation failures that used to come
  • 00:21:44
    up with the classical and traditional
  • 00:21:47
    communication systems and databases.
  • 00:21:50
    What is important
  • 00:21:53
    we can see how European Union is
  • 00:21:56
    reacting to it. They have come up with
  • 00:22:00
    industry 5.0 0 program which is nothing
  • 00:22:04
    but extension of industry 4.0.
  • 00:22:07
    So all those technologies which have
  • 00:22:09
    been founded in industry 4.0 they are
  • 00:22:12
    using now those technologies with a
  • 00:22:16
    clear focus on human welfare.
  • 00:22:20
    So the centricity point is now human
  • 00:22:23
    welfare right and now they are
  • 00:22:26
    advocating
  • 00:22:28
    about the industry five technologies
  • 00:22:31
    that they have developed a narrative
  • 00:22:34
    that these technologies are meant for
  • 00:22:37
    the welfare of the workers and by this
  • 00:22:41
    they are removing the fears of the
  • 00:22:43
    workers who always are under the
  • 00:22:46
    impression and they go for the notion
  • 00:22:48
    that artificial intellig igence today or
  • 00:22:51
    tomorrow is going to replace us as
  • 00:22:54
    workers. So now they are advocating and
  • 00:22:58
    they are saying you can be replaced but
  • 00:23:01
    not with AI but with the people who are
  • 00:23:05
    expert in AI. Now for that sake what
  • 00:23:08
    they have done they have developed a
  • 00:23:11
    narrative they have developed
  • 00:23:14
    collaborations
  • 00:23:15
    they are advocating human centricity
  • 00:23:20
    cohorts
  • 00:23:21
    so that is a strategic change in the way
  • 00:23:26
    we
  • 00:23:28
    you know market technologies
  • 00:23:30
    we formulate policies and regulations
  • 00:23:33
    about using technologies.
  • 00:23:36
    So the quality levels they are not know
  • 00:23:40
    the cost savings
  • 00:23:42
    this has to be translated into the terms
  • 00:23:45
    of value the service levels they have to
  • 00:23:49
    be associated with the welfare of the
  • 00:23:51
    worker with the productivity levels with
  • 00:23:55
    the efficiency level with the
  • 00:23:58
    effectiveness levels. So the policies,
  • 00:24:02
    the connectivities
  • 00:24:04
    and the results they have to
  • 00:24:05
    commensurate
  • 00:24:07
    with the critical success factors.
  • 00:24:12
    Seeing is believing and there is a great
  • 00:24:15
    lesson for all of us in public sectors.
  • 00:24:18
    Now let me take few examples of some of
  • 00:24:22
    the sectors where public sector has done
  • 00:24:25
    phenomenal work. Look at banking and see
  • 00:24:28
    how this technology ecosystem is
  • 00:24:31
    working. Now all the banks they are
  • 00:24:34
    connected over digital network. The
  • 00:24:37
    clients are connected with that digital
  • 00:24:40
    network. Regulator is connected with the
  • 00:24:43
    digital network. The surveillance
  • 00:24:46
    organizations, the security
  • 00:24:48
    organizations, crossborder payment
  • 00:24:50
    systems are connected over the over that
  • 00:24:53
    digital network. What does that mean? It
  • 00:24:56
    is an ecosystem.
  • 00:24:58
    So what happens
  • 00:25:00
    whenever there is a transaction?
  • 00:25:03
    The ecosystem gets the information
  • 00:25:07
    when something is made new. For example,
  • 00:25:11
    anti-money laundering activity by FATF,
  • 00:25:14
    counterterrorist financing activity by
  • 00:25:18
    FATF for example. Everyone gets notified
  • 00:25:23
    because they know they have to maintain
  • 00:25:25
    KYC, EKYC, know your customer,
  • 00:25:29
    electronically know your customer. No
  • 00:25:31
    wonder Singapore has given licenses to
  • 00:25:33
    digital banks which have no motor and
  • 00:25:36
    brick infrastructures.
  • 00:25:39
    All they have is digital infrastructure.
  • 00:25:43
    So that's very important to understand.
  • 00:25:46
    These are the readym made examples
  • 00:25:49
    available with us. Take the example of
  • 00:25:52
    telecom sector. We have all the telecom
  • 00:25:55
    organizations
  • 00:25:57
    available on digital technologies. Again
  • 00:26:00
    it's not one technology. There are
  • 00:26:02
    several technologies that we called an
  • 00:26:05
    ecosystem. Today we are talking to each
  • 00:26:08
    other right? We are sitting in different
  • 00:26:11
    parts of the world and gone are the days
  • 00:26:16
    where the communication was expensive.
  • 00:26:18
    We needed to have high bandwidth. We
  • 00:26:23
    needed to have intensive resources.
  • 00:26:26
    Today it has gone economical and this is
  • 00:26:30
    an economical solution that we are
  • 00:26:32
    utilizing by for example Cisco Webex.
  • 00:26:36
    It is another
  • 00:26:38
    ecosystem part.
  • 00:26:41
    So regulator is for the telecom is on
  • 00:26:46
    the ecosystem clients are ecosystem.
  • 00:26:51
    So what do you think? How easy is the
  • 00:26:54
    consultation with the stakeholders for
  • 00:26:57
    any change that we want to make on
  • 00:27:01
    telecom or banking or look at the
  • 00:27:05
    taxation.
  • 00:27:06
    Look at how IRS has improved its
  • 00:27:09
    working. It used to be a stereotype
  • 00:27:12
    organization. Everyone used to struggle
  • 00:27:16
    to return you know file the returns and
  • 00:27:20
    they used to struggle to understand
  • 00:27:22
    this. There were several consultants.
  • 00:27:25
    Now the digital technologies available
  • 00:27:29
    and this public sector facilitation has
  • 00:27:33
    made it it it possible for the
  • 00:27:36
    multinationals and the international
  • 00:27:39
    organizations to go global because this
  • 00:27:43
    is providing a complete solution a
  • 00:27:46
    complete engagement.
  • 00:27:48
    Look how the financial sector is
  • 00:27:51
    working.
  • 00:27:53
    We have new forms of financing that we
  • 00:27:56
    called crowdfunding.
  • 00:27:58
    Today we have you know uh bitcoin
  • 00:28:03
    cryptocurrency.
  • 00:28:05
    Now we are talking about global
  • 00:28:08
    financing.
  • 00:28:09
    We today we are able to connect our
  • 00:28:13
    strategic goals with those goals which
  • 00:28:16
    are required on the global level such as
  • 00:28:19
    sustainability
  • 00:28:21
    such as finding out niches such as
  • 00:28:25
    finding out emerging markets finding out
  • 00:28:28
    technology rollouts.
  • 00:28:31
    So what is required that we have to
  • 00:28:33
    change it? This is very important. I I
  • 00:28:37
    need your attention.
  • 00:28:39
    What would be required to change in the
  • 00:28:42
    public sector organizations to make them
  • 00:28:44
    competitive to make them a leading
  • 00:28:47
    organizations so that they could help
  • 00:28:49
    private and corporate sector in
  • 00:28:51
    flourishing their business to the next
  • 00:28:54
    levels in enabling citizenship services
  • 00:28:57
    and for all other things that come under
  • 00:29:00
    the purview of their scope. So the first
  • 00:29:03
    of all strategies
  • 00:29:05
    the change of mindset is the first
  • 00:29:08
    thing. I was very happy I was listening
  • 00:29:10
    to a a talk which was moderated by
  • 00:29:14
    Rebecca and people talked about change
  • 00:29:17
    management and they said the first thing
  • 00:29:19
    is awareness
  • 00:29:21
    proy certification edcore we have Rhonda
  • 00:29:25
    expert for this. So awareness is
  • 00:29:29
    required before anyone talks about
  • 00:29:32
    strategy and change of business model.
  • 00:29:36
    What we need to understand I I am
  • 00:29:39
    bringing something very important for
  • 00:29:41
    your attention.
  • 00:29:42
    It is not just from going manual to
  • 00:29:45
    automated.
  • 00:29:47
    It is changing the whole landscape.
  • 00:29:50
    So when you talk about change
  • 00:29:52
    management, when you think of automation
  • 00:29:55
    or autonomic
  • 00:30:01
    mode, we have to have fundamental
  • 00:30:05
    changes in the business model, in the
  • 00:30:07
    technology model, in the target
  • 00:30:10
    operation models. And with those the
  • 00:30:12
    governance system would change
  • 00:30:14
    substantially
  • 00:30:16
    and we need to engage with citizens with
  • 00:30:19
    the customers with the clients dealing
  • 00:30:22
    with the regulators day in and day out.
  • 00:30:25
    So for that we need to understand what
  • 00:30:27
    are the competence requirement today. So
  • 00:30:31
    when we say digital skills, what are
  • 00:30:35
    those skills and I am coming to those
  • 00:30:37
    particular skills and that would be an
  • 00:30:40
    interesting discussion also. So
  • 00:30:43
    fundamentally and radically the job
  • 00:30:46
    roles have changed, job descriptions
  • 00:30:48
    have changed. We have something now
  • 00:30:51
    which we call corporate data
  • 00:30:54
    responsibility
  • 00:30:56
    which now complements corporate social
  • 00:30:58
    responsibility. We have now corporate
  • 00:31:01
    digital responsibilities
  • 00:31:04
    and for that we need new skill sets. So
  • 00:31:08
    what is the role of human resource
  • 00:31:10
    functions to plan trainings, sessions,
  • 00:31:16
    job enrichments, enlargement activities
  • 00:31:18
    so that they could prepare
  • 00:31:21
    the workforce for the new skills which
  • 00:31:25
    are not other than the skills which I
  • 00:31:28
    have mentioned on the slide for your
  • 00:31:31
    attention. What is very important
  • 00:31:34
    especially for the people who are scared
  • 00:31:36
    that machines would take over their
  • 00:31:38
    jobs. What is very important? There are
  • 00:31:40
    certain skills that machine cannot learn
  • 00:31:43
    at this point of time while we speak. So
  • 00:31:46
    for example, machines are emotionless.
  • 00:31:50
    Machines are not senti. Machines are not
  • 00:31:54
    curious. Yes, they have a learning
  • 00:31:57
    patterns. We have machine learning and
  • 00:32:00
    deep learning and all those
  • 00:32:02
    convolutional neuronet networks but the
  • 00:32:06
    real super AI is far far away while we
  • 00:32:10
    are talking today still time for the
  • 00:32:13
    people to come back into the game to
  • 00:32:16
    remain competitive
  • 00:32:18
    by learning emerging skills and these
  • 00:32:21
    are not my suggestive skills. We have
  • 00:32:25
    leading forums today available with us
  • 00:32:27
    like world economic forum and they are
  • 00:32:30
    suggesting for 2025 2030 you should
  • 00:32:33
    invest your time in these skills. We
  • 00:32:37
    have Vaua, emotional intelligence,
  • 00:32:39
    curiosity, creativity, innovation,
  • 00:32:42
    teamwork, tech ecosystem, coopetition,
  • 00:32:47
    uh collaboration,
  • 00:32:49
    co-creation, digital experience,
  • 00:32:52
    divergent thinking. So we do not have
  • 00:32:55
    time to go into into the details, but I
  • 00:32:58
    just wanted to touch upon this. So but
  • 00:33:01
    what are the challenges
  • 00:33:03
    and how other organizations have
  • 00:33:06
    overcome these challenges while they
  • 00:33:08
    were doing this digital transformation
  • 00:33:10
    and innovation experiences for
  • 00:33:14
    getting to go to the next levels of
  • 00:33:18
    quality and excellence. First of all
  • 00:33:21
    stakeholder on boarding. So it is very
  • 00:33:25
    important. It is about developing an
  • 00:33:28
    ecosystem. Stakeholders are already
  • 00:33:31
    available with you. You need to engage
  • 00:33:34
    with them. You need to develop and
  • 00:33:37
    strengthen that ecosystem.
  • 00:33:39
    And by identifying the skills that we
  • 00:33:43
    lack, we need to have programs to
  • 00:33:45
    upskill and reskill those competence.
  • 00:33:50
    And public sector again it's very
  • 00:33:53
    important.
  • 00:33:54
    They have to orchestrate the ecosystem.
  • 00:33:57
    And here I would take one minute to give
  • 00:34:00
    you the example of transportation
  • 00:34:02
    sector. 10 15 years before everyone did
  • 00:34:06
    not believe we could have
  • 00:34:10
    driverless vehicles, autonomous vehicles
  • 00:34:14
    and department of transport was not
  • 00:34:16
    ready to welcome those operators and car
  • 00:34:19
    manufacturers which wanted to push
  • 00:34:22
    driverless vehicles. But today we see
  • 00:34:24
    that department of transport they have
  • 00:34:27
    published all the protocols which would
  • 00:34:30
    require for driverless cars to come and
  • 00:34:32
    operate and today we have commercial
  • 00:34:34
    services.
  • 00:34:36
    So investments we have commitments but
  • 00:34:39
    we need more investments
  • 00:34:41
    and we have to really care about cyber
  • 00:34:45
    security and regulations.
  • 00:34:47
    So I'm just I will just finish up in
  • 00:34:50
    next couple of minutes because my time
  • 00:34:52
    is running out. What would be the way
  • 00:34:55
    forward for the organizations and
  • 00:34:57
    individuals? We have to understand
  • 00:35:00
    collaboration robots.
  • 00:35:02
    Today we have talked about you know
  • 00:35:06
    agent AI and AI agents. So we need to
  • 00:35:10
    understand those things. We need to
  • 00:35:12
    understand service robots. How hybrid
  • 00:35:15
    workplace would look like where we have
  • 00:35:18
    human workers and humanoids
  • 00:35:20
    and agile policies which I'm sure is
  • 00:35:23
    part of the agenda of this conference.
  • 00:35:25
    How this will operate, how ethics should
  • 00:35:28
    be incorporated, how accountability
  • 00:35:31
    should be uh created in public
  • 00:35:34
    artificial intelligence particularly and
  • 00:35:37
    for the regulators very important they
  • 00:35:40
    have to go to the innovation solutions
  • 00:35:43
    by using sandbox just like fintech.
  • 00:35:46
    Fintech has been doing it for the past
  • 00:35:49
    few years. So technology adoption it has
  • 00:35:52
    to be a transformation model. So
  • 00:35:55
    inclusivity it has to be the part of
  • 00:35:58
    design. They should not be the last one
  • 00:36:00
    that we shall think about. So the
  • 00:36:03
    soioeconomic groups, the marginalized
  • 00:36:05
    groups, the people with less access,
  • 00:36:08
    less privilege, underserved, they have
  • 00:36:10
    to be the part of design of the new
  • 00:36:13
    ecosystem. And that can be done by
  • 00:36:16
    developing ecosystem by cocreation
  • 00:36:20
    believing in the stakeholders of the
  • 00:36:22
    ecosystem. And very important we have to
  • 00:36:25
    promote laws which are related to you
  • 00:36:28
    know privacy protection such as GDPR,
  • 00:36:33
    European Union AI act. We have to
  • 00:36:35
    strengthen disability act
  • 00:36:39
    the content on the internet and
  • 00:36:42
    California consumer protection act like
  • 00:36:44
    things. So I think this has been a very
  • 00:36:48
    great discussion and I would like to
  • 00:36:50
    conclude with a great quote from
  • 00:36:52
    Jessica. She was the chair of FCC and
  • 00:36:55
    she said digital inclusion is not just
  • 00:36:59
    about access to technology. It is about
  • 00:37:02
    access to opportunity.
  • 00:37:05
    So with that we shall move to the
  • 00:37:09
    question and answer session if we have
  • 00:37:11
    any.
  • 00:37:15
    Thank you so much Zubar for your
  • 00:37:17
    flexibility and your support of our
  • 00:37:19
    wonderful session. Folks on the line, do
  • 00:37:22
    we have questions for Zubar comments or
  • 00:37:25
    feedback that you'd like on his
  • 00:37:27
    phenomenal presentation to us today?
  • 00:37:32
    Exploring the model for inclusivity of
  • 00:37:35
    public sector in the technology
  • 00:37:37
    ecosystem.
  • 00:37:41
    Okay. Well, I have one for you, Zabir.
  • 00:37:43
    We have just a little bit of time here.
  • 00:37:45
    So, can can you please share with us
  • 00:37:49
    right for perhaps leaders who have not
  • 00:37:54
    been here before or SMEES who are trying
  • 00:37:57
    to move this agenda initiative forward?
  • 00:37:59
    What's the one thing you would advise
  • 00:38:01
    for them to do within the next 30 days
  • 00:38:05
    that's in alignment with your topic and
  • 00:38:08
    your vision? Please, Uber.
  • 00:38:11
    Right. So this is a very intriguing
  • 00:38:14
    question and very interesting
  • 00:38:17
    and you know the quick win is to first
  • 00:38:22
    understand where you are at the moment.
  • 00:38:25
    What is the gap and what is your target?
  • 00:38:28
    So I would highly recommend to follow
  • 00:38:31
    this approach. First understand where
  • 00:38:33
    you are today.
  • 00:38:36
    What do you lack in your skills? What do
  • 00:38:39
    you lack in your target operating and
  • 00:38:41
    technology model? Do a gap analysis and
  • 00:38:45
    try building upon those gaps in order to
  • 00:38:48
    reach your target for example career job
  • 00:38:52
    or your target model organization. So
  • 00:38:55
    that is the quick answer.
  • 00:38:59
    I love it. And isn't that the recipe for
  • 00:39:01
    success for everything? Yes. Baseline
  • 00:39:04
    where you are. put that future vision
  • 00:39:06
    and build your bridge forward. So, thank
  • 00:39:08
    you so much. Okay. So if you if you were
  • 00:39:12
    advising
  • 00:39:15
    uh helping them future state with regard
  • 00:39:18
    to th this
  • 00:39:20
    entirety of your of your topic today, is
  • 00:39:23
    there one thing you would ask them to
  • 00:39:26
    make sure they included that you found
  • 00:39:29
    to be most important as a forcing
  • 00:39:34
    function or a driver? Zubar.
  • 00:39:38
    Yeah. So the very important thing that
  • 00:39:41
    especially public sector we are always
  • 00:39:44
    ignorant that the context has changed.
  • 00:39:48
    People are not the same which they used
  • 00:39:51
    to be few years before. They are
  • 00:39:53
    changing every day. Stakeholder is
  • 00:39:55
    changing every day. So now for example
  • 00:39:58
    look at the ecosystem of Apple. Look at
  • 00:40:01
    the ecosystem of Facebook. Look at the
  • 00:40:04
    ecosystem of Google. how they are
  • 00:40:06
    engaging with their users with the
  • 00:40:09
    organizations to to which they are
  • 00:40:11
    offering solutions. They have empowered
  • 00:40:14
    them right and I can run a lot of
  • 00:40:19
    additional workshops for that how to do
  • 00:40:21
    this. So they have to understand who are
  • 00:40:24
    the stakeholders, how they are changing
  • 00:40:27
    and by knowing this they would be in a
  • 00:40:29
    position to change themselves and by
  • 00:40:32
    doing that they would be in a position
  • 00:40:33
    to set a target for themselves. So I
  • 00:40:36
    hope that answers the question. Yes, I I
  • 00:40:39
    love it. Thank you so very much for
  • 00:40:41
    sharing that and sharing
  • 00:40:44
    whom we may be looking to for not only
  • 00:40:48
    our best practices but the internal
  • 00:40:50
    innovations and processes that you're
  • 00:40:52
    using. Thank you so much Subar again for
  • 00:40:55
    stepping up and really helping us round
  • 00:40:58
    out this part of our program session. We
  • 00:41:00
    are so grateful.
  • 00:41:03
    So folks on the line, we have we would
  • 00:41:06
    love to be able to just share with you a
  • 00:41:09
    brief moment for comments from our FIT
  • 00:41:12
    and our ASQ government division leaders
  • 00:41:16
    if they if they are available. So I
  • 00:41:19
    think first we did not have a chance to
  • 00:41:22
    hear from our uh chairperson Tim with
  • 00:41:27
    regard to fit. Maria, Darla,
  • 00:41:31
    Tim, is there something that you'd like
  • 00:41:33
    to do to address the attendees who
  • 00:41:36
    joined after we started at this phase?
  • 00:41:46
    Well, Maria did the first one, so I'll
  • 00:41:49
    do this one. Um, on behalf of the
  • 00:41:51
    Federal Improvement Team board, we're so
  • 00:41:54
    excited about this partnership and our
  • 00:41:56
    ability to share with everyone learning
  • 00:41:59
    in this knowledge sharing event. We do
  • 00:42:01
    these twice a year and our partnership
  • 00:42:03
    with ASQ government is an exciting new
  • 00:42:05
    addition. If anyone wants to attend our
  • 00:42:07
    monthly lunch and learns or join our
  • 00:42:09
    community, of course, just let us know.
  • 00:42:11
    Um, it's part of the marketing so that
  • 00:42:14
    you know where we are. We're excited to
  • 00:42:15
    have you here. will be here all day long
  • 00:42:17
    in the chat if you need any questions
  • 00:42:19
    from the federal improvement team.
  • 00:42:20
    Thanks for coming. Thanks so much,
  • 00:42:23
    Darla. And Miss Shrudy, who was not able
  • 00:42:26
    to be here earlier, she is our
  • 00:42:28
    phenomenal ASQ government division
  • 00:42:30
    chair. If we can ask her to say a few
  • 00:42:33
    words to our attendees, please. Sure.
  • 00:42:37
    Thank you, Rhonda. I think it's been
  • 00:42:40
    awesome. uh since I've joined I've
  • 00:42:43
    already started learning a lot and uh
  • 00:42:46
    amazing presenters and moderators you've
  • 00:42:49
    got there. So thank you for putting it
  • 00:42:52
    all together um especially to you Rhonda
  • 00:42:55
    and the fit team. Uh welcome to all the
  • 00:42:59
    audience on behalf of government
  • 00:43:01
    division. I am Shrii Patau. I am the
  • 00:43:04
    chair for the government division uh
  • 00:43:06
    under ASQ. So uh what we do as part of
  • 00:43:10
    government division is we have uh u so
  • 00:43:15
    many different centers like the center
  • 00:43:18
    for electoral quality and integrity. We
  • 00:43:21
    have center for quality standards in
  • 00:43:23
    government. We also have uh what's
  • 00:43:26
    called a GPF which is a government
  • 00:43:29
    performance excellence forum. So we have
  • 00:43:31
    all these centers under our division
  • 00:43:34
    which come forward to provide you with
  • 00:43:37
    the value proposition we get. So we do
  • 00:43:41
    have webinars throughout the year. Uh we
  • 00:43:44
    do partnerships and collaborations. As
  • 00:43:46
    you can see this is one of our inaugural
  • 00:43:49
    years with the fit team where we have
  • 00:43:51
    collaborated but uh later uh the next
  • 00:43:55
    month in July we are also collaborating
  • 00:43:58
    with other ASQ divisions uh namely the
  • 00:44:02
    quality management division the software
  • 00:44:05
    division the energy and environmental
  • 00:44:07
    division and the design and construction
  • 00:44:10
    division. So we all these five divisions
  • 00:44:13
    have come together to host a virtual
  • 00:44:16
    conference which is from July 22nd to
  • 00:44:19
    24th and uh it has three different
  • 00:44:23
    tracks which focuses basically on
  • 00:44:26
    digital transformation as you have seen
  • 00:44:29
    like since morning I see that theme
  • 00:44:31
    going out again and again the digital
  • 00:44:34
    transformation is the era of today then
  • 00:44:37
    we have process excellence because
  • 00:44:39
    that's what our foundational focus is
  • 00:44:42
    and then we also have cutting edge
  • 00:44:45
    practices which is basically having um
  • 00:44:49
    the best practices and applied knowledge
  • 00:44:52
    from these different industries. So we
  • 00:44:55
    have these different tracks and very
  • 00:44:57
    awesome keynote speakers. We do have a
  • 00:45:01
    registration link we can share with you
  • 00:45:03
    in the chat as well. Uh so look forward
  • 00:45:07
    for that and if if you're interested to
  • 00:45:10
    know more about what we do, what we
  • 00:45:12
    offer, please do reach out to Me.
الوسوم
  • technology
  • public sector
  • ecosystem
  • inclusivity
  • digital transformation
  • emerging technologies
  • governance
  • stakeholders
  • skills
  • collaboration