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so let's start this journey with a few facts or at
least one fact the typical agency switches project
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management tools every 17 months and I know that
sounds crazy but unfortunately it's it's true
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and if you're anything like the typical agency
you're pouring hours and hours and hours of
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countless effort each month into trying to get
your project management tool to work for your
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team it's probably exhausting and this constant
trial and error is is just frustrating the team
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and they're being left hungry for a better
way agencies are always on the hunt for this
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simple but powerful project management solution
so they switch tools and think that technology is
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going to solve all of their problems essentially
what they're looking for is a simple and logical
00:00:52
enough tool that the team can easily pick it up
and use consistently but you're also looking for
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something that's powerful enough in terms of
the reporting invisibility and Integrations
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that it has to enable easy Resource Management
efficiency and profitability Analysis but how
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do we achieve this well let me tell you you are
in luck because you've come to the right place
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at zempilot we've helped close to 3 000 agencies
build more productive profitable and healthy teams
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by streamlining their operations we've helped
them solve this exact problem that they've
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been facing so as click Up's first and highest
rated Solutions partner we've learned the secret
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the secret to creating that simple but powerful
project management solution that you've been
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searching for this whole time so I'm going to walk
you through the exact steps that you need to set
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up click up to achieve this Clarity at every level
in the organization I'm talking Clarity for your
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individual contributors Clarity for your account
management team your project managers and team
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leads leadership as well as your clients because
your clients need to know what the heck is going
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on in the results that you're delivering so
let's see how we can get clarity for all of
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these different people so first let's look at the
future State and the future State as I discussed
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is really Clarity for all with click up there
is so so much potential there are plethora of
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views and dashboards that you can create but we
need to unlock this and we're here to help you
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unlock the potential of click up so first let's
discuss your individual contributors or as some
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call them your worker bees so in Click up they're
going to have a view of all of their work they're
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going to have context right in that view and the
process for how this work needs to be completed
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in Click out we utilize a dedicated my task view
that allows them to see all this and this is at
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the averaging level so they can see work across
your whole click up workspace you'll be able to
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see their overdo work today's work and work in
the future so it's all right there which will
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just make them more productive in addition they'll
also be able to write in this view they can track
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time as we can see here they can communicate
with the team via comments and they can also
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just complete their tasks directly in this
view it's all going to be in one place for them
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so in addition to your individual
contributors you're also going to
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have your account managers so in this
view you'll see they're going to have a
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view for all of their clients this is going
to help them prioritize issues they'll get
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an overview of timeline and they'll be able to
communicate with clients accordingly we create
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this dedicated account management view like
this and there's also dashboards that they
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can have to also give them more context
into what is happening with their clients
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so after your account managers we're going to
have your project managers your project managers
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are going to have an accurate view of workload
and capacity which is a common question that we
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get about click up or any other project manager
tool for that matter how do we measure workload
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and how to actually make this accurate so when
click up becomes your single source of Truth
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and all the tasks have assignees due dates and
time estimates that's very very important don't
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forget that assignees due dates time estimates
signings due dates time estimates get that in
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your brain also you need to take out of office
into consideration because that's also going
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to have effect on workload your project managers
through all of this will be able to schedule and
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assign work without overwhelming the team which is
obviously super important as we talked about you
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need to be able to scale efficiently effectively
and healthy you don't want to overwhelm the team
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but they'll use the workload view to communicate
with account managers and team leads and they'll
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be able to get work signed and planned to match
client deadlines so they're going to have an
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accurate view of workload and again we need make
sure all tasks have assignees due dates and time
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estimates those are the three key things there's
a lot other things that we do but this is how
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they're going to get the workload view accurate
inside of click up and have that Clarity for them
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and lastly we're also going to have leadership
leadership is going to have a view to see client
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in Project Health in one place they'll be able
to see MPS scores they can see billing objectives
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and also these account management updates so we
also have a CRM or Account dashboard that we're
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going to use that all of this can be in one
location for your leadership to see all that
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information and that allows them to say hey do
I need to jump into a client call or something
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like that to help out the team or do I need
to allocate additional resources there as well
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in addition to this Account dashboard we're also
going to be able to see profitability by client
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by service line by person and this is actually a
view outside of click up what I'm showing you here
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but we need our click up data structured well to
actually create this dashboard this is also going
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to give us visibility to overall utilization for
the team in addition leadership is going to have a
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view on time tracked across all of your clients
so I can create a dashboard to view all this
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and they'll be able to compare the time track to
time estimates to see if there's any issues there
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and lastly they'll be able to see how the team is
performing overall and ensure they're following
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best practices with this level of visibility
as you can see in this report we'll be able
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to continue to push towards better planning
and better planning is going to offer your
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agency better visibility into workload which
is what we're all trying to solve [Music]
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also be creating views and dashboards for your
clients this will give them a full picture of
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how you're helping them achieve their goals so
as you can see here I have a client portal that's
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utilizing views some links reports and notes it's
all in place I only have to send the one link and
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they can go right there in addition it'll be
automated it's not going to be a highly manual
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tedious process all I have to do is set it up
send them a link and then they have one place for
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everything as long as I complete my tasks we'll
be good to go so let me ask you this wouldn't it
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be amazing to have this level of clarity let's now
walk through how you can set all this up and click
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up to get those levels of clarity so first of all
we need to start off with the hierarchy inside of
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click up thank you every agency once you come into
click up you're gonna start off with a workspace
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so the workspace is where essentially everything
is going to live your workspace should be named
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after agency that is uh hopefully a no-brainer
so now after your workspace that's easy this
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is where a lot of agencies start to limit their
visibility you need to plan manage and track your
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internal work along with client work in the same
unified system if you want to actually achieve
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a comprehensive view of progress workload and
time allocation so your work in all three areas
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of your business needs to be replicated inside of
your PM tool let's talk about the best way to do
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this so as you can see here in my left hand menu
in Click up I have three spaces well I have more
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than that but three main spaces for all my agency
work we're going to have a growth we're going to
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have delivery and we're going to have operations
so growth is essentially the space where you
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make your promise this is where your sales and
marketing work is going to live delivery is where
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you're going to be keeping your promises this is
where you're going to be servicing client work and
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then operations essentially me where everything
else lives so recruiting Finance HR part already
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planing which is very important the list goes on
so those are your three main spaces that you need
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to have set up in addition you can also build out
a CRM as we mentioned or we can call it an account
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dashboard this is a place for you to track all
your deals your contacts and your companies as you
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can see here this is extremely important because
it's going to become a single source of Truth for
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all of your accounts so I have all of my account
level information in here again I have one for
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you to see all that you're going to be using this
track client Health objectives account management
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updates billing so on and so forth basically
whatever Fields you want to put in here that
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you need to be tracked you can put in the CRM
and because your client services live and click
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up having this asset live in Click up as well is
going to be extremely powerful it keeps your team
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aligned on every client and gives leadership a
single view for every account your agency services
00:09:09
in addition to this you're also going to need to
build out a process library to store your process
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those templates we're going to dig into this a lot
more but this is arguably the most valuable asset
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that your agency is going to have so aside from
this you can also have a contract management space
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to manage your contracts this is a great way to
centralize contract information such as cost time
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and resources and things like that you might even
have a space for your Freelancers to help manage
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Freelancers and collaborate with them efficiently
on tasks where maybe they shouldn't have access
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to your your full agency's work and that you have
inside of click up and lastly though it's not a
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space you'll also want to have a knowledge base at
the everything level this is going to be a central
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hub for you to store information regarding click
up usage company information standard operating
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procedures which you can also link to your process
templates but more on that later this is going to
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keep everything centralized and making it super
easy for your team to find so as you can see here
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I have a knowledge base where everything is going
to live it's going to make it super easy for my
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team to find it and learn how to use click up
learn what they need to do and so on so forth
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okay so now that we've covered the high level
in the click up spaces we now need to discuss
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what's underneath all those levels so every single
space in your hierarchy is going to have folders
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so to summarize right now we have the everything
level we have our spaces and now we have folders
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so the folders can be sales and marketing folders
in your growth space where all the work lives for
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sales in the sales folder and all the marketing
work lives in the marketing folder as you'll see
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here this can also be in the operation space we
can have a finance folder people folder and one
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for administrative tasks and then within
the delivery spaces is super important
00:11:00
this is where we're going to focus most of our
attention at each folder is going to represent
00:11:05
a different client and this is where all of
your client Works gonna live as you can see
00:11:09
here each client has its own folder all of
their work is going to live in their folder
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and this structure is extremely important
following this framework is going to unlock
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a ton of potential click up you're going to
have powerful views and reports that we had
00:11:23
discussed in the beginning so don't skip this
part and you need to have this framework down
00:11:28
so after our folders we now have lists and
lists are where the work is actually going
00:11:33
to live and we also need to know that we don't
necessarily need folders a list can live on its
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own but folders are a great way to provide
a level of organization to your workspace
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um so just to recall we have our everything level
our spaces our folders and now our lists so a
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great example of a folderless list just to show
you is going to be this client management list
00:11:53
that you see over here essentially it's on its own
in delivery space I could put tasks in there that
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are related to delivery but not a specific client
so in some cases you can have a folder list list
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and now for the structure inside of our client
folders and what those lists looks like so you
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can either have lists for different service
lines or you can just have a singular list for
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a retainer and these decisions are really why we
start off with the blueprint process we want to
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make sure that we have the structure all set and
ready to go before we get into the platform we
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need to know what you need what you want what your
goals are and the visibility that you need as an
00:12:26
agency and that's what the blueprint is really
all about so we can design that structure and
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everything included and then build it out inside
of click up so in addition to those service line
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or retailer list you're also going to have lists
for different projects so the retainer list is
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where my smaller deliverables can go but I'll
also have lists for website projects HubSpot
00:12:47
implementations onboarding things like that larger
projects that are one-off I can also have as their
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own separate lists essentially if they get billed
separately then we can create that list for them
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okay so now after lists we're also going to have
pair tasks subtasks and checklists so remember we
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have our everything level we have our spaces we
have our folders we have our lists now we have
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parent tasks subtasks and checklists and as you
know this is where the work is actually happening
00:13:18
so lists are where I live work actually happens
in pair tests and subtasks in checklist so the
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way that you're going to use para tasks is these
parent tasks will represent deliverables so in
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this example I have a blog post this parent task
is going to be used to group together steps in a
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workflow which are my subtasks it's going to keep
all of my work in one place and it's going to make
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sure nothing in this blog post deliverable false
to the cracks and it's also going to keep track
00:13:45
of progress for both our sake and our client's
sake so as you'll see in this example uh we'll
00:13:50
have some subtasks that are action steps that
need to be taken to complete this deliverable
00:13:55
this blog post these are going to look like uh
write the blog copy proof the blog copy apply
00:14:01
blog proofing revisions as well as design the blog
imagery so each of these is going to be assigned
00:14:06
to one person who is in charge of completing that
step now some important details within every task
00:14:12
in Click up you're also going to have checklists
so these checklists should be used as reminders
00:14:18
for seasoned users so it's essentially going
to tell them to don't forget to do this this
00:14:23
or that you need to have your checklist in there
it's going to hold them accountable and ensure
00:14:28
that we're delivering high quality work because
we're not forgetting anything we're going to
00:14:31
deliver high quality work for the client every
single time so in addition to the checklist in
00:14:36
these subtasks you're also going to have task
descriptions so this is going to be a place
00:14:41
for you to write your instructions or provide
a video for a new user you can link to an sop
00:14:46
document in the knowledge base which we discussed
earlier you can just write content in this text
00:14:50
box or you can embed an outside template like
a Google sheet or something like that or just
00:14:55
instructions into this description this is
really going to be how you make sure that the
00:14:59
process live lives where the work gets done and
this is super powerful because anytime someone
00:15:05
goes to a task they're going to have the contacts
they're going to have the best practices and it's
00:15:09
going to make your team way more productive
and follow your best practices because it's
00:15:13
right in front of them it's writing the task
it's going to make them way more efficient
00:15:18
so now once you understand this structure
it's time to start actually building out these
00:15:25
processes in your process Library so let's dive
into this your process library is going to host
00:15:30
all of the source files for your agency templates
as you can see here here's my example in my
00:15:35
process Library I'm going to have folders in here
as well to sort of group together my different
00:15:40
processes for like growth delivery operations it's
just going to help me organize my processes into
00:15:46
work categories and make it much easier for
my team to use them and navigate when they're
00:15:51
actually constructing them and remember these are
going to be updated over time they're not going
00:15:54
to be static you need to continue to optimize
these processes over time so we need to keep them
00:15:59
organized inside of our process library and for
those that do work with zenpilot we do have over
00:16:05
150 some agency templates to use these stem for
HubSpot implementations onboarding webinars SEO
00:16:12
audits even critical internal operations processes
surrounding recruiting and finance we have a lot
00:16:18
of processes for you to use so these have been
worked on over the years battle tested and offered
00:16:24
just an amazing Head Start and best practices
for every agency's click up success I've even
00:16:30
had people say that they were able to expand their
service offerings um just because they already had
00:16:34
processes built out for them they offer a great
place for you to start so that this can be really
00:16:39
sped up and you'll have the best practices on
how to actually build out a process in Click up
00:16:45
and remember your processes are one of the most
important components of this implementation you
00:16:51
need to have them built you want to get your
subject matter experts involved here you want to
00:16:55
prioritize which ones you need to build and then
you need to build the most important processes
00:17:01
but within click up you're going to have three
main types of templates so first off as we can see
00:17:07
here we're going to have our test templates these
are going to be your smaller deliverables or just
00:17:13
Tools in your toolbox these are going to be things
like blog posts as I talked about earlier social
00:17:18
media posts audits emails webinars things like
that a little bit smaller and we just deploy them
00:17:24
over and over and over again into your lists after
your task templates you're also going to have list
00:17:31
templates these are going to be your projects
think about things like website builds HubSpot
00:17:36
implementations brand redesigns Etc essentially
a task template merciles template a task is just
00:17:42
going to bring the parent tasks and subtasks
with all the time estimates due dates custom
00:17:47
fields and things but a list template is going to
ring the whole list it's also going to bring the
00:17:50
views within that list all the parent tests and
subtasks in that list so you can make it a little
00:17:54
bit larger for larger projects after your task
list templates we're also going to have folder
00:17:59
templates this is essentially as you can see here
be used for for new clients as they come on board
00:18:05
I'm going to have a pre-packaged uh service I'm
going to put my sort of onboard in there and
00:18:10
put it all into a client folder template this is
going to allow me to get my views and tasks short
00:18:15
in order for consistency and then in addition a
big benefit to this is going to be I'm going to
00:18:20
be able to have a centralized client document in
this folder that's going to be able to keep all
00:18:24
the meeting notes and client info in one location
make it super easy for the team to use so you have
00:18:28
task templates list templates in your client
folder template there in addition you also have
00:18:34
the ability to you use click up basically build
out a template for anything so you can create view
00:18:40
templates which will you'll be able to use more
you'll have doc templates which you can use as
00:18:44
well checklist templates which I wouldn't use as
much but also things like space temple it's really
00:18:49
the list goes on a lot of different options but
let's focus on the three main use cases um with
00:18:54
task lists and folder templates so as I mentioned
earlier your parent asks are going to represent
00:18:59
the name of your deliverable or your project
phase as you can see here and your subtasks are
00:19:04
going to represent all the action items that are
needed to complete a deliverable or project phase
00:19:10
um you need to make sure that the process lives
where the work gets done so you're going to use
00:19:13
checklist and task description for this if I
clicking a task you'll see that information
00:19:18
really the more process that you can get into
these workflows the more productive your team
00:19:22
will be because a lot of all the instructions
of how to complete something and addition it's
00:19:26
going to help them follow your best practices and
your clients because of that we'll be much happier
00:19:33
so let's go over how to best build out a
process so in here you're going to craft
00:19:37
each of these tasks these subtasks one user in
one sitting this is going to make it so that
00:19:42
everything is bite-sized pieces to ensure that
the team doesn't forget to do anything and so
00:19:48
that we see a full progress of a deliverable
or project essentially this means that each
00:19:52
task should only be assigned to one person and
it should keep the time estimate under about
00:19:56
four hours we don't want anything floating in
an in-progress view or something like that for
00:20:00
too long that's how work is going to get lost in
addition we're also going to add in a date map so
00:20:05
each task should have a due date but within
this we really only care about the distance
00:20:09
between the dates we can remap everything later
on so don't feel like you have to get the dates
00:20:14
right and this can only be used once essentially
you just put the first date in that and then day
00:20:19
after that day after that so on and so forth
you only care about the distance between the
00:20:22
dates this allows us to just remap it based off
that first subtask due date in the future and
00:20:27
in addition to that you also want to make sure
with those due dates you have independencies I
00:20:31
can add those into the Gantt view these are
going to help us string together the project
00:20:34
or the deliverable that allows us to remap due
dates in the future as well as skip the weekends
00:20:40
and then lastly after your time estimates your
dates and your dependencies you want to add a
00:20:47
custom Fields so custom Fields we're really going
to be using the main one as a deliverable for
00:20:53
this and this allow us to sign work in the future
because with these templates we need to build them
00:20:57
to scale if you assign them now you're essentially
just building them for today's environment and
00:21:02
that person that might be doing that test now
might not be doing that in a year from now so
00:21:06
we want to make sure we use deliverable custom
Fields so that we can make it more scalable
00:21:10
and build these for today and in the future this
deliverables really allow you to focus on work in
00:21:17
the future and just know maybe what role you need
to hire for because that role has a lot of work um
00:21:22
that you're deploying into the system in addition
we also use things like work category and task
00:21:26
type as you see here we're category and task types
are just ways for me to get additional filtering
00:21:32
capabilities especially for task type and the work
category is going to help a lot with showing you
00:21:38
visibility into the work categories or service
lines and your agency provides so maybe SEO is
00:21:44
very profitable for you or maybe more content
marketing is we'll be able to see the difference
00:21:48
between those two so when you've completed this
workflow in reminder it doesn't need to be perfect
00:21:53
you can always update it and change it and add
to it later on you can save it as a template so
00:21:58
you'll click on the Ellipsis right here find the
template Center and then I'm going to save it as
00:22:02
a template and when you have your structure
in order in all your processes are saved and
00:22:07
ready to go it's time to start thinking about the
getting the team trained and ready for launch day
00:22:12
this is extremely important and it's a piece that
a lot of agencies miss you always need to think
00:22:18
about your team you need to train your team on the
software as well as the expectations that you have
00:22:23
for them in the software we need to make sure we
walk our team through real life scenarios too so
00:22:27
make sure you have time set up for Q a and walk
them through if this happens then do this then
00:22:31
over time you'll be able to develop also a sort
of training course that they can they can use and
00:22:36
that'll help onboard them into the system you need
to also make sure that they know which each status
00:22:41
means what views are how to use views where to
communicate inside click up really the list goes
00:22:48
on there's a lot that you need to train them on
so make sure again that gets documenting your
00:22:51
knowledge base or elsewhere or you have a training
course for them to take and you hold those live
00:22:56
sessions so at zenpile we also take everyone
through at agency project management certification
00:23:01
you want to build out a training course for your
team that way it's way more scalable it helps walk
00:23:06
them through how to set things up it makes it
easy for you to bring on new employees into the
00:23:12
system and have a trading course all set up for
them to dig so make sure you build out something
00:23:15
like that for your team and so once your team
is trained up and you have everything you need
00:23:19
you are ready to launch you'll be using your your
new templates to deploy all this work so don't be
00:23:25
thinking that now that you've done all this you're
going to be doing a bulk CSV import from another
00:23:30
project management tool or from click up into
these new spaces that's a No-No we don't want
00:23:34
to do that that's not going to solve anything we
need to make sure we're using our new templates
00:23:38
so what you're going to do is you need to come
up with a migration plan you need to be thinking
00:23:42
about all your account managers who has the most
sort of visibility and knowing of each client and
00:23:48
they're going to be really in charge of migrating
your clients one folder at a time so what you're
00:23:52
going to do you're going to go to your delivery
space you're going to have your client folder
00:23:57
you're going to deploy that client folder just
so you can keep that cons uh that structure
00:24:01
consistent and easy to follow and then after that
you're gonna add your folder with your list under
00:24:06
there now you're going to take your test templates
and deploy them and assign them out make sure the
00:24:10
due dates match reality and then you're also
going to put in your list templates and deploy
00:24:15
those projects and assign those out as well make
sure everything is lined up and then make sure
00:24:20
you have a single source of truths inside of
click up so really if I can give you one piece
00:24:25
of advice here it's do not do a soft launch make
it a clear transition everyone should be working
00:24:31
out of one system to create the single source for
truth and to do this I'd recommend you launch on
00:24:36
a Monday this is going to give the team a fresh
new week inside of the new system and so now after
00:24:43
you've launched you need to focus on building
healthy habits and this is super important so
00:24:47
what we do we always set up views and dashboards
and things like that for your click up champion
00:24:53
and your click up Champion is going to be the
clue that really holds all of this together you
00:24:57
need to remember that you can only get out of
the system what you put into the system if you
00:25:01
want all the awesome views and dashboards and
things we talked about the beginning you need
00:25:05
to focus on getting the team to close their tests
to track their time and to keep the system clean
00:25:10
and that's really where your click up Champion is
going to come in handy essentially what they're
00:25:14
going to do is they're going to be taking care
of your overall systems design to make sure that
00:25:18
spaces those folders and lists and parent tests
and subtasks all stay consistent that's super
00:25:24
important they're also going to be monitoring
habits and behaviors of your team inside the
00:25:29
system so I have this dashboard right here where
they can monitor all that to see where potentially
00:25:33
tasks are not completed where they're really
overdue we can also see where there's no time
00:25:38
estimates no due dates in the signees remember
that's super important for workload and making
00:25:42
sure nothing slips to the cracks and then lastly
they're also going to be your click up expert to
00:25:46
answer any questions that your team has looking
daily at obvious things like who track time who
00:25:53
did it who has a lot of overdue tasks who has
completed tasks in overall profile setup also
00:25:58
who's clearing the notifications they're also
going to have more weekly and monthly cadences to
00:26:03
evaluate profitability by service lines evaluate
utilization and where time was spent and we have
00:26:09
all these dashboards down here for them to look
at all this information and through all these
00:26:14
cadences they're gonna be able to prioritize
their issues they're gonna be able to optimize
00:26:17
the system and continue to train the team to get
better and better and better each day and really
00:26:22
there you have it this is how you take the chaos
out of project management so let me ask you are
00:26:28
you ready to completely transform your operations
at sempile we've taken almost 3 000 agencies
00:26:34
through this process and we've also trained over
10 000 people on how to use click up we've helped
00:26:38
agency owners increase productivity by 400
percent completely remove themselves from the
00:26:43
operation and sell their business we've able to
help agencies grow profits by 1.2 million dollars
00:26:49
in year one they've been able to Triple head count
seamlessly and improve client retention taking
00:26:55
your operation seriously will change your life and
I want you to experience this life-changing impact
00:27:00
so if you're ready to experience the power
of world class operations go to zempilot.com
00:27:06
call we're here to lead your last project
management implementation so that you could
00:27:11
stop tool switching and finally get the project
management system that's simple and powerful and
00:27:17
actually sticks for your team and I cannot wait
for you to be the next agency success story I'll
00:27:22
see you over at zempallot.com thanks for watching
this video we'll see you again next time [Music]
