'Ask the Experts' - Banking Careers in Cayman

00:56:11
https://www.youtube.com/watch?v=6sJ3qR4tHIU

Resumen

TLDRIn this session, Hannah Jackson from Connect by Nova invites Erica Roll and Jade Wheeler from RBC to discuss career opportunities in the banking industry. They cover various banking segments, including retail and corporate banking, and emphasize the importance of education along with personal development plans for career growth. Erica highlights RBC's dedication to community service and the diverse opportunities available within the bank, while Jade shares her personal journey from a retail banking associate to a mortgage specialist. Attendees are encouraged to be proactive, seek mentorship, and develop essential skills to succeed in their careers.

Para llevar

  • 👩‍🏫 Start your banking career with a secondary education.
  • 📚 Internships provide valuable real-world experience.
  • 🏦 Explore various sectors: retail, corporate, investment banking.
  • 💡 Create a personal development plan for career growth.
  • 🤝 Seek mentorship for guidance and support.
  • 📅 Continuously update your resume and highlight achievements.
  • 💬 Practice public speaking to improve communication skills.
  • 📈 Consider different roles within the bank for growth opportunities.

Cronología

  • 00:00:00 - 00:05:00

    The session begins with a welcome from Hannah Jackson, co-founder of Connect by Nova, introducing Erica Rowell and Jade Wheeler from RBC to discuss career opportunities in the banking industry.

  • 00:05:00 - 00:10:00

    Erica Rowell introduces the banking industry as a crucial sector in finance, highlighting its role in personal banking, wholesale banking, and wealth management, as well as RBC's extensive presence across the Caribbean.

  • 00:10:00 - 00:15:00

    Hannah and the guests share their career beginnings in banking, with Erica describing her 29-year journey from part-time teller to area vice president, and Jade detailing her path from a teller to a mortgage specialist in five years.

  • 00:15:00 - 00:20:00

    The discussion emphasizes the importance of entry-level positions in banking and how they can lead to various career opportunities within the industry, showcasing their personal growth and experiences.

  • 00:20:00 - 00:25:00

    Educational qualifications for entering the banking industry are discussed, with RBC prioritizing diversity and inclusion in hiring practices, and providing scholarships for students to pursue careers in banking.

  • 00:25:00 - 00:30:00

    Erica outlines the minimum educational requirements for entry-level banking positions, and both she and Jade stress the importance of ongoing education and qualifications for career advancement within the industry.

  • 00:30:00 - 00:35:00

    The guests illustrate potential career tracks within RBC, detailing positions from retail banking to corporate and wealth management, as well as their personal career progression examples within the organization.

  • 00:35:00 - 00:40:00

    The conversation transitions to recommendations for those interested in a banking career, with both Erica and Jade stressing the importance of passion, mentorship, and creating personal development plans.

  • 00:40:00 - 00:45:00

    Discussion about the banking job market in Cayman emphasizes RBC's commitment to hiring Caymanians and connecting with the community, highlighting ongoing job openings and internship opportunities.

  • 00:45:00 - 00:50:00

    The guests provide insights into internship applications, mentioning that opportunities may arise at the beginning of the year and the importance of gaining practical experiences in determining one's career path.

  • 00:50:00 - 00:56:11

    The session concludes with a summary of key points, including the value of internships, personal development, and the encouragement for participants to reach out for more guidance and career resources.

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Mapa mental

Vídeo de preguntas y respuestas

  • What qualifications are needed to enter the banking industry?

    Applicants must have at least a secondary school education with at least five CXC passes, including Math and English.

  • Are there internship opportunities at RBC?

    Currently, RBC is offering internships through the UCCI scholarship program, focusing on local talent.

  • What career paths exist within the banking industry?

    Career paths can vary widely, including retail banking, corporate banking, investment banking, compliance, marketing, and more.

  • How can I develop my public speaking skills?

    You can take training courses, practice speaking in meetings, ask for feedback, and challenge yourself to speak publicly more often.

  • What is the importance of a personal development plan?

    A personal development plan helps you identify areas for improvement, set career goals, and track your progress effectively.

  • How can I stand out in a competitive job application process?

    Make sure to have an updated CV, prepare well for interviews, and highlight unique skills or experiences relevant to the role.

  • Can I transition to different roles within RBC?

    Yes, RBC offers various opportunities for career progression and lateral movement within the bank.

  • What should I do if I'm unsure which banking sector to pursue?

    Research different sectors, seek informational interviews, and consider internships to gain insight before making a decision.

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Desplazamiento automático:
  • 00:00:00
    good afternoon everyone welcome to
  • 00:00:02
    today's ask the expert series we are
  • 00:00:05
    very excited to have erica roll here and
  • 00:00:07
    jade wheeler from rbc
  • 00:00:09
    to speak to us about banking and
  • 00:00:12
    how rewarding a career within the
  • 00:00:14
    banking industry is so before we get
  • 00:00:17
    started a little bit about me and the
  • 00:00:19
    background on connect by nova who we are
  • 00:00:22
    why we're here um so my name is hannah
  • 00:00:24
    jackson i'm the co-founder and career
  • 00:00:27
    services manager here at connect by nova
  • 00:00:29
    connect by nova is a new not-for-profit
  • 00:00:32
    organization here in cayman that is
  • 00:00:34
    fully focused on providing the community
  • 00:00:37
    with careers advice and work readiness
  • 00:00:39
    resources
  • 00:00:40
    this can include hosting webinars like
  • 00:00:42
    these it can also include working
  • 00:00:44
    one-on-one with individuals whether that
  • 00:00:47
    is on resume writing interview prep
  • 00:00:48
    anything really when it comes to their
  • 00:00:50
    own career action plan
  • 00:00:53
    so that's a little bit about connect and
  • 00:00:55
    who we are now i'm going to pass it over
  • 00:00:57
    on to erica
  • 00:00:59
    to introduce yourself and give us a
  • 00:01:00
    breakdown of the banking industry
  • 00:01:03
    well definitely uh good afternoon
  • 00:01:05
    everyone it's certainly a pleasure to be
  • 00:01:08
    here and join you hannah and i'm looking
  • 00:01:10
    forward to the session as you mentioned
  • 00:01:12
    my name is erica rowell i am the area
  • 00:01:14
    vice president of personal banking and
  • 00:01:16
    the country head for cayman but before i
  • 00:01:19
    do move into a breakdown of the banking
  • 00:01:20
    industry uh jade why don't you introduce
  • 00:01:22
    yourself
  • 00:01:25
    sure good afternoon everyone my name is
  • 00:01:27
    jade wheeler i'm 24 years old i am a
  • 00:01:31
    mobile mortgage specialist with rbc and
  • 00:01:33
    i've been with the business for five
  • 00:01:35
    years
  • 00:01:36
    as a mobile market specialist i assist
  • 00:01:38
    persons with obtaining their home or
  • 00:01:40
    simply just preparing for um that new
  • 00:01:43
    that few
  • 00:01:44
    that that future financial um goal that
  • 00:01:47
    you're working towards
  • 00:01:50
    great thank you so much and so hannah
  • 00:01:53
    you know you have asked a really great
  • 00:01:54
    question around giving a breakdown of
  • 00:01:57
    the mankind industry and it's an
  • 00:01:59
    interesting question um because you know
  • 00:02:00
    one of the most popular industries in
  • 00:02:02
    finance is the banking industry um the
  • 00:02:05
    mike industry includes systems of
  • 00:02:08
    financial institution called banks that
  • 00:02:10
    provides valuable services like storing
  • 00:02:12
    your funds just simply putting
  • 00:02:15
    managing credit as well as facilitating
  • 00:02:17
    transactions so in a nutshell banks can
  • 00:02:20
    help people store and use their money
  • 00:02:23
    the banking industry is also about is
  • 00:02:26
    really valuable to the economy as it
  • 00:02:28
    provides resources for individuals
  • 00:02:30
    families organizations even governments
  • 00:02:32
    for the use of transactions and
  • 00:02:34
    investments
  • 00:02:35
    now
  • 00:02:37
    there are basically three segments of
  • 00:02:38
    banking per se uh we have retail banking
  • 00:02:41
    on personal banking and i think that's
  • 00:02:43
    the one that most of us are familiar
  • 00:02:45
    with uh it involves the deposit accounts
  • 00:02:47
    like your savings and checking accounts
  • 00:02:49
    your mortgages loans credit cards debit
  • 00:02:51
    cards all the things that we know and
  • 00:02:54
    this is where i would have spent most of
  • 00:02:56
    my banking career there's also wholesale
  • 00:02:58
    banking uh where we have business
  • 00:03:00
    banking corporate banking and investment
  • 00:03:02
    banking and then we have a form of
  • 00:03:04
    wealth management uh where you have
  • 00:03:07
    retail brokerage services and asset
  • 00:03:09
    management and you know as one of the
  • 00:03:11
    caribbean's leading diversified
  • 00:03:14
    financial services company rbc provides
  • 00:03:17
    the personal and commercial banking the
  • 00:03:19
    wealth management the corporate banking
  • 00:03:21
    we even have insurances and trusts and
  • 00:03:24
    as i mentioned the asset management
  • 00:03:25
    services that we provide to a wide range
  • 00:03:28
    of clients
  • 00:03:30
    individuals small businesses um
  • 00:03:33
    multinational corporations and and like
  • 00:03:35
    i would have mentioned before
  • 00:03:36
    governments and with you know more than
  • 00:03:39
    100 years of heritage and serving the
  • 00:03:42
    region
  • 00:03:43
    rbc is positioned to give our customers
  • 00:03:45
    access to an expanded network of
  • 00:03:47
    international services and just a
  • 00:03:49
    greater uh geographic reach
  • 00:03:52
    we also have a presence in 10 countries
  • 00:03:55
    and territories across the caribbean the
  • 00:03:57
    north which includes cayman islands
  • 00:04:00
    bahamas and turks and caicos we're also
  • 00:04:02
    located in the south where we have
  • 00:04:04
    trinidad and tobago and barbados and we
  • 00:04:06
    have five branches also located in dutch
  • 00:04:09
    caribbean
  • 00:04:10
    um which is a rhubarb on air curse el
  • 00:04:12
    salvador and syd martin
  • 00:04:14
    and we also serve nearly 1 million
  • 00:04:16
    clients across the caribbean network and
  • 00:04:19
    our regional headquarters is actually
  • 00:04:21
    based in part of spain trinidad and
  • 00:04:23
    tobago so so that's just a brief
  • 00:04:25
    overview of some of the things but i'm
  • 00:04:28
    just so excited uh hannah to to get into
  • 00:04:31
    our discussion this afternoon because i
  • 00:04:33
    just think it's going to add so much
  • 00:04:35
    value to uh the participants on the line
  • 00:04:40
    that's fantastic and the fact that also
  • 00:04:44
    rbc as a whole is
  • 00:04:45
    um in different areas different
  • 00:04:47
    jurisdictions that also gives a bit of
  • 00:04:49
    flexibility as well if somebody is in
  • 00:04:51
    banking and maybe wants to move towards
  • 00:04:52
    a different jurisdiction
  • 00:04:55
    across
  • 00:04:56
    look their career path right they could
  • 00:04:58
    start in cayman but then maybe go to a
  • 00:04:59
    different part of the dutch caribbean or
  • 00:05:01
    could go to north america right it
  • 00:05:02
    really gives different options and
  • 00:05:04
    that's something that happens a lot when
  • 00:05:05
    you're working with a global
  • 00:05:07
    firm or a global company um
  • 00:05:10
    so
  • 00:05:11
    just on that moving on to
  • 00:05:14
    kind of the breakdown i kind of want to
  • 00:05:16
    know a little bit more about you both
  • 00:05:19
    and how you got started into the
  • 00:05:20
    industry so where did you start um erica
  • 00:05:25
    yeah so i'll i guess i'll start with
  • 00:05:27
    this one and and then we can go on to
  • 00:05:29
    jade you know my journey from novice to
  • 00:05:31
    expert started over
  • 00:05:33
    29 years ago with another canadian
  • 00:05:36
    financial institution in the bahamas i
  • 00:05:38
    went from being a part-time teller or
  • 00:05:41
    what we now call at rbc a financial
  • 00:05:43
    solution associate
  • 00:05:45
    and as you can see that name has evolved
  • 00:05:47
    over the past several decades to now the
  • 00:05:50
    area vice president of personal banking
  • 00:05:51
    and country i became in
  • 00:05:53
    i knew very early on i was looking for
  • 00:05:56
    stability
  • 00:05:58
    just a good working environment with
  • 00:06:00
    reliable hours those things were
  • 00:06:01
    important to me
  • 00:06:03
    i really wanted career development
  • 00:06:05
    opportunities um
  • 00:06:07
    where i had the you know the opportunity
  • 00:06:09
    to choose uh from various different
  • 00:06:11
    positions and also a career i feel that
  • 00:06:14
    had great benefits the benefits was
  • 00:06:16
    important to me as well as competitive
  • 00:06:18
    salaries and i found that all within the
  • 00:06:21
    banking industry and more specifically
  • 00:06:23
    with rbc
  • 00:06:24
    um i have held a number of rules in the
  • 00:06:27
    banking
  • 00:06:28
    over the past several years i and i
  • 00:06:31
    still haven't gone through half of the
  • 00:06:33
    positions available within the banking
  • 00:06:35
    industry or rbc for that matter
  • 00:06:37
    especially when i consider it now even
  • 00:06:39
    the pan caribbean rules which you just
  • 00:06:41
    spoke about that we offer at rbc but
  • 00:06:44
    we'll talk a little bit about that later
  • 00:06:47
    but i'll pause now and turn it over to
  • 00:06:49
    jade um who will share how she actually
  • 00:06:52
    came into the field so jade over to you
  • 00:06:55
    okay hi uh so
  • 00:06:58
    similarity similarly to erica i would
  • 00:07:00
    have started off as a teller
  • 00:07:03
    so having completed high school and
  • 00:07:04
    going into college you know i know that
  • 00:07:07
    i needed to start my career journey and
  • 00:07:10
    growing up in cayman we were taught that
  • 00:07:12
    you know the economy is heavily reliant
  • 00:07:14
    on banking and tourism and of the the
  • 00:07:16
    two banking piqued my interests uh
  • 00:07:18
    because i'm highly motivated by
  • 00:07:20
    challenges
  • 00:07:21
    and helping others um and what i did was
  • 00:07:24
    i reached out to individuals in the
  • 00:07:26
    field to gain some insight um you know
  • 00:07:28
    and as well as to express my interests
  • 00:07:30
    um i would also get the weekly papers to
  • 00:07:33
    search for opportunities and of the
  • 00:07:35
    contacts that i made someone actually
  • 00:07:38
    reached out to me and you know they
  • 00:07:39
    advised me that there were opportunities
  • 00:07:41
    at rbc
  • 00:07:43
    and you know i went on to their website
  • 00:07:44
    um did a bit of review and they applied
  • 00:07:47
    for the post that i was interested in
  • 00:07:48
    and it was actually called for an
  • 00:07:50
    interview uh
  • 00:07:52
    which was really exciting um
  • 00:07:54
    and you know having gotten the
  • 00:07:56
    opportunity to work for one of the
  • 00:07:57
    leading canadian banks you know i made
  • 00:08:00
    sure that i prepared for my interview uh
  • 00:08:02
    by making a list of possible questions
  • 00:08:04
    and just going over them um to make sure
  • 00:08:07
    that i felt comfortable and confident
  • 00:08:10
    and you know a very big point as well
  • 00:08:13
    was that i made sure that you know i was
  • 00:08:15
    dressed appropriately um i would ask my
  • 00:08:17
    mother and my friends you know does this
  • 00:08:18
    look good um because you know that's
  • 00:08:20
    what my mother would say you know first
  • 00:08:22
    impressions do last
  • 00:08:26
    and that's so important that you um no
  • 00:08:28
    on that because that first impression
  • 00:08:30
    really
  • 00:08:31
    makes that difference right um there's a
  • 00:08:34
    statistic that says within the first
  • 00:08:36
    90 seconds of an interview the hiring
  • 00:08:38
    manager knows whether or not they're
  • 00:08:40
    going to move forward with you
  • 00:08:41
    right so that that just is telling
  • 00:08:44
    enough to say that you know obviously
  • 00:08:46
    dress for success um and really put
  • 00:08:48
    yourself out there
  • 00:08:50
    i feel
  • 00:08:51
    i definitely resonate with what you said
  • 00:08:53
    about checking the papers you know i'm
  • 00:08:55
    sure a lot of individuals on this call
  • 00:08:57
    right now are currently you know buying
  • 00:08:59
    the compass looking on linkedin trying
  • 00:09:01
    to see what positions are out there a
  • 00:09:03
    lot of times
  • 00:09:04
    it might not be that something is
  • 00:09:06
    advertised but really reaching out to an
  • 00:09:08
    industry professional kind of like their
  • 00:09:09
    shelves and seeing you know are there
  • 00:09:11
    opportunities at rbc is there an
  • 00:09:13
    opportunity for me to come in and gain
  • 00:09:15
    work experience internship experience
  • 00:09:16
    because you never know where that might
  • 00:09:18
    lead
  • 00:09:19
    right
  • 00:09:20
    but absolutely yeah and so
  • 00:09:23
    seeing that you've both have started as
  • 00:09:25
    tellers and seeing where your careers
  • 00:09:27
    have taken you that's just knowing that
  • 00:09:30
    where you start is not where you end up
  • 00:09:32
    um taking really that first step
  • 00:09:35
    into the workforce or into that career
  • 00:09:38
    can
  • 00:09:39
    lead you into
  • 00:09:41
    an industry that you might have not
  • 00:09:42
    necessarily jumped into
  • 00:09:45
    had you not taken that first step
  • 00:09:47
    so
  • 00:09:48
    that's fantastic i love to see careers
  • 00:09:50
    grow and careers
  • 00:09:52
    release like people soar within
  • 00:09:54
    industries that they are passionate
  • 00:09:55
    about um which is why we do connect
  • 00:09:58
    are there any education qualifications
  • 00:10:01
    that you know are required for somebody
  • 00:10:03
    that is interested in the banking
  • 00:10:05
    industry i know there's so many
  • 00:10:06
    different areas erica but um if you
  • 00:10:09
    could kind of
  • 00:10:10
    lay it down and
  • 00:10:12
    claim minimal terms of what what would
  • 00:10:14
    be
  • 00:10:15
    an idea of an educational path for
  • 00:10:17
    someone who's interested in banking
  • 00:10:21
    right you know rbc is most important as
  • 00:10:24
    it it's our people
  • 00:10:26
    and
  • 00:10:27
    at rbc you don't need to be afraid to
  • 00:10:29
    bring
  • 00:10:30
    your the real you to work your true self
  • 00:10:32
    to work uh different backgrounds and
  • 00:10:35
    experiences
  • 00:10:36
    aren't just accepted
  • 00:10:38
    they're celebrated together we really
  • 00:10:40
    support one another and make sure that
  • 00:10:42
    each of us succeed
  • 00:10:45
    we don't just encourage diverse
  • 00:10:47
    perspectives and backgrounds we live it
  • 00:10:49
    by fostering a culture of innovation
  • 00:10:52
    that believes how we do business is just
  • 00:10:55
    as important as the business that we do
  • 00:10:57
    and a diverse workplace is one that
  • 00:11:00
    reflects the makeup of the community
  • 00:11:03
    it's an environment where you can bring
  • 00:11:05
    your true self to work and thrive and at
  • 00:11:07
    rbc we embrace diversity and inclusion
  • 00:11:10
    of innovation and growth and it's really
  • 00:11:13
    a fundamental
  • 00:11:14
    value
  • 00:11:15
    because we know how valuable every
  • 00:11:17
    unique perspective
  • 00:11:19
    actually can be and so just a few
  • 00:11:22
    details uh to help you get started uh
  • 00:11:24
    applicants must have at least a
  • 00:11:27
    secondary school education with the
  • 00:11:29
    qualifications required for that
  • 00:11:31
    particular job now minimum entry level
  • 00:11:34
    requirements include the passes of at
  • 00:11:37
    least five subjects uh the cxc exams
  • 00:11:39
    from grades a b or c and the subjects
  • 00:11:42
    must include math or accounts and
  • 00:11:45
    english
  • 00:11:46
    now in instances where a candidate
  • 00:11:49
    doesn't have previous
  • 00:11:51
    where a candidate may have a previous
  • 00:11:53
    work experience but doesn't meet the
  • 00:11:55
    requisite education qualifications for
  • 00:11:57
    the role exceptions uh we will consider
  • 00:12:00
    those
  • 00:12:01
    um we also know that the transition from
  • 00:12:04
    student uh to professional can be a
  • 00:12:07
    challenge and so
  • 00:12:09
    we have you know looked at ways where we
  • 00:12:11
    can help to get you started we have
  • 00:12:13
    partnered with the university uh college
  • 00:12:16
    of the cayman islands over the last
  • 00:12:18
    several years and have awarded 24
  • 00:12:21
    scholarships to eligible comedians also
  • 00:12:24
    in addition to that uh sponsorships
  • 00:12:26
    we've agreed to hire two of the
  • 00:12:28
    scholarship recipients are providing
  • 00:12:30
    them with the opportunity to gain just
  • 00:12:33
    that full hands-on biking experience and
  • 00:12:35
    we actually had one of those students
  • 00:12:38
    start last week and so i am just
  • 00:12:40
    honestly really excited about this
  • 00:12:42
    program and the endless opportunities
  • 00:12:44
    that will come with it for those
  • 00:12:46
    individuals who come in on the work
  • 00:12:47
    experience here with us
  • 00:12:50
    that's fantastic i love how
  • 00:12:53
    you are connecting with the community
  • 00:12:55
    and offering those entry-level
  • 00:12:57
    opportunities as well on top of
  • 00:12:59
    scholarships obviously scholarships is
  • 00:13:02
    something that's very important for
  • 00:13:04
    students who are looking to become young
  • 00:13:05
    professionals because it helps them on
  • 00:13:07
    the educational side but then also
  • 00:13:09
    offering to individuals the opportunity
  • 00:13:11
    to
  • 00:13:12
    gain
  • 00:13:13
    um full-time employment with rbc is just
  • 00:13:15
    as important so they get that hands-on
  • 00:13:17
    experience
  • 00:13:19
    so you mentioned for entry level
  • 00:13:20
    positions it is the high school diploma
  • 00:13:23
    plus five cxc passes
  • 00:13:25
    which need to include maths in english
  • 00:13:28
    right yes okay those two should be a
  • 00:13:30
    part of the five and also the grades
  • 00:13:32
    should be a brcc
  • 00:13:35
    passing
  • 00:13:36
    a b or c
  • 00:13:37
    so everyone on that call is making no
  • 00:13:39
    note of that
  • 00:13:42
    and
  • 00:13:43
    when it comes to obviously different
  • 00:13:45
    tracks um on the educational
  • 00:13:48
    side that's that's the minimum but when
  • 00:13:50
    as you continue to progress throughout
  • 00:13:52
    your career are there any other
  • 00:13:54
    qualifications that you would suggest
  • 00:13:57
    that individuals look at within
  • 00:13:59
    the industry
  • 00:14:01
    right i i would say that you know we
  • 00:14:04
    as i mentioned we want you to pursue
  • 00:14:06
    that degree we want you to you know the
  • 00:14:08
    higher education of course you mentioned
  • 00:14:10
    compliance that's a huge thing now um
  • 00:14:13
    there's a lot of courses and and things
  • 00:14:16
    that you can take so if you're going to
  • 00:14:17
    come in and you want to look at
  • 00:14:19
    specializing
  • 00:14:20
    we haven't even gotten to that yet um
  • 00:14:22
    you know you want to specialize in
  • 00:14:23
    compliance or marketing or something i
  • 00:14:25
    would say then taking additional courses
  • 00:14:28
    in those fields that will definitely
  • 00:14:30
    help with
  • 00:14:31
    you know
  • 00:14:32
    helping you to move along um once you
  • 00:14:34
    enter the banking field the entry level
  • 00:14:36
    is entry level but if you're coming in
  • 00:14:39
    and you're looking to apply for a role
  • 00:14:42
    that's that's sort of a specialty role
  • 00:14:45
    then of course we would want um
  • 00:14:47
    additional supporting uh
  • 00:14:50
    educational pieces that will go along
  • 00:14:51
    with it
  • 00:14:52
    so basically that's it the high school
  • 00:14:55
    diploma the degrees um
  • 00:14:57
    that definitely will help you get it
  • 00:14:59
    more closer to the front of the line
  • 00:15:02
    exactly and like you mentioned
  • 00:15:03
    compliance um when it comes to
  • 00:15:04
    compliance acams certification is really
  • 00:15:06
    the one to go for marketing there's no
  • 00:15:09
    money for
  • 00:15:11
    yeah there's so many out there i mean
  • 00:15:13
    i'm our marketing person is currently
  • 00:15:15
    doing
  • 00:15:16
    an indesign course online so there's a
  • 00:15:19
    lot of different areas that you could
  • 00:15:20
    specialize in um but yeah starting out
  • 00:15:24
    with um high school diploma getting that
  • 00:15:26
    degree and then seeing what you want to
  • 00:15:27
    move forward with i'm i mean i'm sure
  • 00:15:30
    the team is very supportive it just
  • 00:15:31
    sounds like from your culture and
  • 00:15:33
    meeting um a few members of the rbc team
  • 00:15:36
    as well i know that you are all very
  • 00:15:38
    much of a family oriented supportive
  • 00:15:40
    team that if somebody would want to
  • 00:15:41
    pursue um further education or
  • 00:15:44
    specialization i'm sure that the team
  • 00:15:46
    would support them in that journey as
  • 00:15:48
    well most definitely i mean without even
  • 00:15:50
    going into too much we we have programs
  • 00:15:53
    in place for our employees
  • 00:15:55
    where we do pay help assist with
  • 00:15:56
    education it's an annual um
  • 00:15:59
    stipend that we provide for them and
  • 00:16:01
    there's also a number of
  • 00:16:03
    we have a learning platform where
  • 00:16:05
    persons can go on and do self-learning
  • 00:16:06
    courses um you know it's a lot of
  • 00:16:09
    information within our rbc library where
  • 00:16:12
    persons can actually build their skills
  • 00:16:14
    just by working with us and like i said
  • 00:16:16
    we also provide that support so
  • 00:16:18
    sometimes persons come in they start in
  • 00:16:20
    a role and it's something else that they
  • 00:16:21
    want to do with the support of their
  • 00:16:23
    leader their personal development plans
  • 00:16:25
    we sort of map out and build out how we
  • 00:16:27
    help them get there and it also includes
  • 00:16:30
    assistance educational assistance
  • 00:16:33
    that's wonderful and
  • 00:16:36
    there are various opportunities like we
  • 00:16:39
    mentioned only just a few just now but
  • 00:16:40
    there are various opportunities
  • 00:16:43
    that um one can take within
  • 00:16:46
    the banking industry so would you be
  • 00:16:47
    able to give me kind of a career track
  • 00:16:50
    progression example
  • 00:16:52
    of somebody at rbc
  • 00:16:55
    right i i think it'll be good to use our
  • 00:16:57
    own but i want i would i'm gonna pass
  • 00:16:59
    this one over to jade first because i
  • 00:17:01
    think jay is our progression throughout
  • 00:17:03
    the past several years is really a
  • 00:17:06
    significant one so jay why don't you
  • 00:17:07
    kick us off
  • 00:17:09
    absolutely um
  • 00:17:11
    you know a banking career with rbc can
  • 00:17:14
    provide you with a number of
  • 00:17:15
    opportunities
  • 00:17:16
    um and the ability to progress
  • 00:17:19
    we have our retail
  • 00:17:21
    banking which is otherwise known as
  • 00:17:22
    personal banking uh this is the
  • 00:17:24
    department where we have our tellers
  • 00:17:26
    these are the persons that'll process um
  • 00:17:28
    your your withdrawals your deposits
  • 00:17:31
    your transfers there's a customer
  • 00:17:33
    service representatives and this is
  • 00:17:35
    usually the person that you'll see at
  • 00:17:36
    the front desk
  • 00:17:38
    there's currency service agent
  • 00:17:41
    the loan officers that'll assist with
  • 00:17:43
    any personal loans um educational loans
  • 00:17:46
    and you have the managers um of each of
  • 00:17:49
    these different uh groups here in the
  • 00:17:51
    retail space there's also business in
  • 00:17:53
    corporate banking these persons maintain
  • 00:17:56
    the relationship with businesses and
  • 00:17:58
    business clients they support they have
  • 00:18:00
    support officers um to the business
  • 00:18:02
    banking officer uh they're also
  • 00:18:05
    business banking electronic sales
  • 00:18:07
    specialists um which i find is a really
  • 00:18:09
    interesting role
  • 00:18:11
    um especially because we're in a digital
  • 00:18:12
    age so this person will assist with
  • 00:18:14
    getting person signed up for online
  • 00:18:16
    banking uh whereas you don't need to
  • 00:18:18
    come into the bank to do most of your
  • 00:18:20
    transactions uh they'll assist with
  • 00:18:22
    getting uh e-platforms where you'll go
  • 00:18:25
    online you know onto a business and you
  • 00:18:27
    can pay from there
  • 00:18:28
    conveniently there's also the private
  • 00:18:31
    banking department um
  • 00:18:33
    and this department maintains
  • 00:18:34
    relationships with persons of high net
  • 00:18:36
    worth um with large cash balances there
  • 00:18:39
    are the support officers to the private
  • 00:18:41
    banking officers
  • 00:18:43
    and the private banking officer is the
  • 00:18:44
    primary point of contact for their
  • 00:18:46
    customers they're also the credit
  • 00:18:48
    writers for the private banking officers
  • 00:18:51
    that will assist with any credit needs
  • 00:18:53
    that their clients will have
  • 00:18:54
    and just to give you a live example of
  • 00:18:58
    myself
  • 00:18:59
    my banking career started in 2015.
  • 00:19:02
    i began as a retail banking associate
  • 00:19:05
    otherwise known as a teller and this
  • 00:19:07
    role has transformed a lot you know as
  • 00:19:08
    erica would have said earlier
  • 00:19:11
    for her it was named differently and i'm
  • 00:19:12
    sure some of her duties were a bit
  • 00:19:14
    different as well
  • 00:19:15
    i've had the opportunity to provide
  • 00:19:17
    coverage at the front desk which is um
  • 00:19:20
    noaa client assistant uh in the cash
  • 00:19:23
    service department um where you know
  • 00:19:25
    there
  • 00:19:26
    they deal with the bulk cash and foreign
  • 00:19:28
    currencies such as usd
  • 00:19:30
    gbp euros canadian i've spent some time
  • 00:19:33
    in private banking as well covering the
  • 00:19:36
    private banking associate
  • 00:19:39
    and from being a teller
  • 00:19:41
    and wanting to add more value to the
  • 00:19:42
    business and expand my knowledge i went
  • 00:19:45
    on to being a mortgage support associate
  • 00:19:47
    may of 2019 where i supported the
  • 00:19:50
    mortgage specialist as well as the auto
  • 00:19:52
    finance specialist with their
  • 00:19:54
    administrative duties and this gave me
  • 00:19:56
    the foundation to transition into being
  • 00:19:58
    a lender
  • 00:20:00
    and my lender journey started off with
  • 00:20:02
    as an auto finance specialist march of
  • 00:20:04
    2020 where i um assisted clients with
  • 00:20:07
    obtaining their new vehicle and to
  • 00:20:09
    currently being a mortgage specialist um
  • 00:20:12
    as of may 2021
  • 00:20:14
    and you know i really enjoy being a
  • 00:20:16
    mortgage specialist um it makes me feel
  • 00:20:18
    proud
  • 00:20:20
    and you know just being able to help
  • 00:20:22
    persons to to achieve one of their
  • 00:20:24
    biggest financial goals
  • 00:20:27
    so banking is an extremely rewarding
  • 00:20:29
    career and
  • 00:20:31
    my progression through the banking
  • 00:20:33
    field required sacrifices
  • 00:20:36
    ownership of my development meaning you
  • 00:20:38
    know
  • 00:20:38
    ensuring that i had a personal
  • 00:20:40
    development plan uh
  • 00:20:42
    checking that regularly
  • 00:20:44
    as well as coaching and mentorship
  • 00:20:50
    no that that's really great jade and um
  • 00:20:53
    you know just to piggyback off of what
  • 00:20:55
    jade is jade would have given us a good
  • 00:20:58
    overview of the number of rules um you
  • 00:21:00
    know the opportunities uh for
  • 00:21:02
    development
  • 00:21:03
    uh in career advancement within banking
  • 00:21:07
    it's honestly literally endless and i've
  • 00:21:10
    worked um in number of roles over the
  • 00:21:12
    last 29 years some
  • 00:21:14
    were for development reasons uh which
  • 00:21:16
    eventually led to promotions uh
  • 00:21:18
    somewhere for learning and unjust
  • 00:21:19
    discovery um as she had mentioned i've
  • 00:21:22
    had the teller rule uh what we call fsa
  • 00:21:25
    head teller um i also worked as a
  • 00:21:27
    telesupervisor what we now call manager
  • 00:21:30
    of financial solutions
  • 00:21:32
    i was also a branch manager of several
  • 00:21:34
    branches some were small where we had
  • 00:21:36
    about 15 employees some larger with 45 i
  • 00:21:39
    did have a pan-caribbean rule it was
  • 00:21:41
    very interesting i had i had the
  • 00:21:42
    oversight for the security and
  • 00:21:44
    collateral management of the business
  • 00:21:46
    which also included cayman at that time
  • 00:21:48
    and then became a district manager over
  • 00:21:51
    several large branches in the bahamas
  • 00:21:53
    and then
  • 00:21:54
    specialized in an area as an area vice
  • 00:21:57
    president but with a sales force team
  • 00:21:59
    but one of the roles that really helped
  • 00:22:02
    i think prepared me for the role that
  • 00:22:03
    i'm in now was in 2019 i became the
  • 00:22:06
    managing director of the mortgage arm
  • 00:22:09
    of a business in the bahamas we call
  • 00:22:11
    finco uh where i further developed in
  • 00:22:13
    the area of dealing with governments and
  • 00:22:15
    the central bank and regulatory
  • 00:22:17
    oversight those pieces and because the
  • 00:22:20
    company was a public traded company had
  • 00:22:22
    exposure to the agm meetings and
  • 00:22:24
    preparing for those and so just really
  • 00:22:27
    as you can tell just a number of
  • 00:22:28
    positions and yes exposure you know that
  • 00:22:31
    that has been endless uh my advice you
  • 00:22:34
    know at this time if you're looking you
  • 00:22:37
    know for the various opportunities as
  • 00:22:38
    you move along is really justifying your
  • 00:22:40
    passion
  • 00:22:41
    you know what gets you up in the morning
  • 00:22:43
    you can't come in every day and do this
  • 00:22:45
    for for decades and not love it you know
  • 00:22:47
    what puts a smile on your face uh choose
  • 00:22:50
    your path and and hopefully um based on
  • 00:22:53
    what you're passionate about you'll be
  • 00:22:55
    able to work and build in that skill
  • 00:22:56
    that you need to be successful um in a
  • 00:22:59
    role that you would have chosen uh jade
  • 00:23:01
    would have mentioned uh the personal
  • 00:23:03
    development plan that is so important
  • 00:23:05
    setting timelines as to when you want to
  • 00:23:07
    do things
  • 00:23:08
    i also heard a mentor mentors that's
  • 00:23:11
    important the mentors and the sponsors
  • 00:23:12
    really to learn from and to help you get
  • 00:23:15
    there
  • 00:23:16
    what i do want to also mention is the
  • 00:23:18
    number of roles and career opportunities
  • 00:23:20
    within rbc so of course we have j would
  • 00:23:23
    have shared a few but i also want to
  • 00:23:24
    mention the the group risk management
  • 00:23:26
    rules that we call grm um that's the
  • 00:23:29
    group that has oversight for our
  • 00:23:31
    accredited adjudication process we have
  • 00:23:33
    compliance an area there we have finance
  • 00:23:35
    if you want to specialize marketing
  • 00:23:38
    there's also roles strategy and analyst
  • 00:23:40
    roles all of this is within banking and
  • 00:23:43
    then as we mentioned there are those
  • 00:23:44
    opportunities uh that you can actually
  • 00:23:47
    you know work outside your country and
  • 00:23:48
    sometimes without even leaving your home
  • 00:23:52
    you can have a pan-caribbean rule and so
  • 00:23:54
    that's so important so you know at rbc
  • 00:23:57
    we're a proud canadian financial
  • 00:23:59
    institution operating globally and
  • 00:24:01
    hannah you mentioned that that that
  • 00:24:03
    opens doors to so many possibilities and
  • 00:24:06
    it really allows us to deliver to
  • 00:24:08
    deliver leading performance and really
  • 00:24:10
    create values uh value for our clients
  • 00:24:13
    and our communities
  • 00:24:16
    yeah and adding on to that i mean in you
  • 00:24:19
    mentioned so many different positions
  • 00:24:21
    just now with
  • 00:24:22
    marketing there's also hr i mean we all
  • 00:24:25
    have an ip team right awesome even
  • 00:24:27
    forgotten nature hr which are the ones
  • 00:24:32
    help with the hiring and all the
  • 00:24:34
    internal like employee relations so
  • 00:24:37
    there is so much when it comes to a
  • 00:24:40
    company and a business um you know you
  • 00:24:42
    might be thinking banking but there's so
  • 00:24:44
    many different departments underneath
  • 00:24:45
    that you can find a position in and if
  • 00:24:48
    you know you are in a current role that
  • 00:24:50
    you know might not spark you spark your
  • 00:24:53
    joy or right marie condo
  • 00:24:55
    spark joy to you then you could also
  • 00:24:57
    move into another department and then
  • 00:24:59
    you know kind of how jade found your
  • 00:25:01
    stride within being a mortgage
  • 00:25:03
    specialist and really being that person
  • 00:25:05
    that when you know a young commandant
  • 00:25:07
    buys their first home or buys their
  • 00:25:09
    first peace land like you know that is
  • 00:25:11
    so special right being a part of that
  • 00:25:14
    journey for somebody so
  • 00:25:16
    it you're right finding your passion
  • 00:25:17
    really finding the path that leads to
  • 00:25:19
    you
  • 00:25:20
    making that professional development or
  • 00:25:22
    that career action plan you know
  • 00:25:24
    sticking to those smart goals of you
  • 00:25:26
    know this is what i'm going to be
  • 00:25:28
    working on between the next three to six
  • 00:25:30
    months and then this is the next
  • 00:25:31
    qualification i want to go towards
  • 00:25:33
    making a plan for yourself so that you
  • 00:25:34
    can continue to grow as a professional
  • 00:25:37
    really is so important and so now
  • 00:25:40
    specific to cayman you know we've
  • 00:25:42
    covered quite a bit of the roles within
  • 00:25:43
    rbc
  • 00:25:45
    um and the banking industry as a whole
  • 00:25:47
    specific to came out what does the
  • 00:25:48
    market look like
  • 00:25:50
    for somebody interested
  • 00:25:52
    in banking
  • 00:25:54
    so i i want to start um you know the
  • 00:25:57
    opportunities that are
  • 00:25:59
    you know there there's so much at rbc
  • 00:26:01
    and um
  • 00:26:02
    while i want to i'll get to looking
  • 00:26:05
    directly at cayman but i also want to
  • 00:26:07
    speak because we are global global
  • 00:26:09
    global bank
  • 00:26:10
    and
  • 00:26:11
    an institution where we
  • 00:26:14
    look at delivering leading performance
  • 00:26:15
    and our successes comes from the 89 000
  • 00:26:19
    plus employees who leverage their
  • 00:26:21
    imaginations and their insight to really
  • 00:26:23
    bring our vision our values uh to life
  • 00:26:26
    um as canada's biggest bank and one of
  • 00:26:29
    the largest in the world based on market
  • 00:26:32
    capitalization we have a diversified
  • 00:26:34
    business model uh with a focus on
  • 00:26:36
    innovation and really just providing
  • 00:26:38
    that exceptional uh experiences to
  • 00:26:42
    our 17 million clients in canada uh the
  • 00:26:45
    us and 27 other countries so there's
  • 00:26:47
    there's opportunity here and it came out
  • 00:26:49
    but then there's opportunity once you
  • 00:26:50
    get into rbc um uh that that go beyond
  • 00:26:54
    uh just
  • 00:26:55
    our country and as for cayman we rbc has
  • 00:26:59
    had a deep and meaningful presence here
  • 00:27:02
    since 1964 and and this year marks 58
  • 00:27:06
    years of rbc's commitment and dedication
  • 00:27:10
    to the cayman island community our
  • 00:27:12
    commitments are to the people of the
  • 00:27:14
    cayman island is a key priority for us
  • 00:27:16
    and one we bring to life through the
  • 00:27:18
    numerous and ongoing community service
  • 00:27:21
    endeavors including the meaningful
  • 00:27:23
    impactful programs for you like the ucci
  • 00:27:26
    scholarships and you know how we do
  • 00:27:29
    business is as important as what we do
  • 00:27:31
    and our successes is definitely defined
  • 00:27:34
    by the long-term well-being of the
  • 00:27:36
    people that we serve and in the places
  • 00:27:37
    in which we operate and so rbc has an
  • 00:27:41
    industrious and enduring commitment to
  • 00:27:43
    the successes of caymanians and the
  • 00:27:46
    overall prosperity of a caribbean people
  • 00:27:48
    and you know one of the things is that
  • 00:27:51
    we are
  • 00:27:52
    we are constantly uh looking uh for for
  • 00:27:56
    persons to fill positions and rules uh
  • 00:27:58
    right from here right from within uh
  • 00:28:01
    our
  • 00:28:02
    community which we serve
  • 00:28:04
    um we actually will be putting an ad in
  • 00:28:07
    the paper i think just this friday with
  • 00:28:09
    a few jobs that we have open but it's
  • 00:28:11
    always our very first preference to hire
  • 00:28:14
    caymanian first that's important to us
  • 00:28:16
    and so at rbc you know our purpose is
  • 00:28:18
    what we live and act on every day and
  • 00:28:20
    it's really helping clients thrive and
  • 00:28:22
    our communities to prosper
  • 00:28:28
    and i do know that um rbc is very much
  • 00:28:31
    of
  • 00:28:32
    like i mentioned earlier a community
  • 00:28:35
    community centric right so i see rbc out
  • 00:28:38
    doing the 5k walks i see you doing all
  • 00:28:41
    of the different
  • 00:28:42
    um community involvement and being a
  • 00:28:45
    part of lots of not-for-profits i mean
  • 00:28:46
    you partner with connect by nova thank
  • 00:28:48
    you so much um so that we're able to do
  • 00:28:51
    things like this for the community um
  • 00:28:54
    and go out and do work readiness so rbc
  • 00:28:56
    really i mean you've
  • 00:28:58
    been in operations for 58 years it's
  • 00:29:01
    what you said and you can really tell
  • 00:29:03
    how important
  • 00:29:04
    of a company it is within the community
  • 00:29:08
    um and has built so many careers for
  • 00:29:10
    communion so thank you so much for being
  • 00:29:13
    um
  • 00:29:14
    a part of
  • 00:29:15
    growing our cayman community and really
  • 00:29:18
    helping young humanians get their career
  • 00:29:19
    started and building their careers so
  • 00:29:23
    i want to hear your recommendations
  • 00:29:25
    for
  • 00:29:26
    um someone interested in banking
  • 00:29:29
    so
  • 00:29:30
    i don't know who wants to start off but
  • 00:29:32
    i think that i love hearing jades
  • 00:29:35
    because it's so it's so refreshing right
  • 00:29:37
    i mean i've been doing this for 30 years
  • 00:29:39
    i'll be happy to piggyback off of it but
  • 00:29:41
    jade why don't you kick us off
  • 00:29:46
    sure absolutely
  • 00:29:48
    um a banking per uh career can you know
  • 00:29:52
    can be very rewarding um and my
  • 00:29:55
    recommendations to anyone that's
  • 00:29:56
    interested in the fields are to you know
  • 00:29:59
    first start by deciding you know what
  • 00:30:01
    sector are you interested in
  • 00:30:03
    uh or what role you think that you may
  • 00:30:05
    be interested in and then going on to
  • 00:30:07
    doing your research you can ask persons
  • 00:30:10
    that are currently in the field or you
  • 00:30:12
    can do some internet um search as well
  • 00:30:15
    surround yourself with persons that are
  • 00:30:17
    able to support your growth and that our
  • 00:30:20
    understanding of your personal goals um
  • 00:30:22
    and that it will require some sacrifices
  • 00:30:25
    uh you know whether it is professionally
  • 00:30:27
    or personally um and having a mentor
  • 00:30:31
    whether it's informal or formal then
  • 00:30:33
    maybe someone that you admire their
  • 00:30:34
    worth ethic and you know how they've
  • 00:30:36
    progressed
  • 00:30:37
    you can ask them to mentor you or you
  • 00:30:39
    can you can just uh
  • 00:30:41
    watch and be vigilant and see some of
  • 00:30:43
    the things that they do and incorporate
  • 00:30:44
    it into your own routines
  • 00:30:47
    and important
  • 00:30:49
    very important is to to create a
  • 00:30:50
    personal development plan
  • 00:30:53
    this will
  • 00:30:54
    help you to
  • 00:30:56
    succeed presently and in the future it
  • 00:30:58
    should include something that will help
  • 00:31:00
    you to continue to grow
  • 00:31:02
    and keeping track of your progress and
  • 00:31:04
    revisiting your personal development
  • 00:31:05
    plan regularly whether it's monthly
  • 00:31:08
    quarterly depending on what that goal
  • 00:31:10
    looks like and you know when you're
  • 00:31:11
    trying to achieve it by
  • 00:31:13
    um
  • 00:31:14
    again you know being open to feedback
  • 00:31:16
    and constructive criticism feedback is a
  • 00:31:18
    gift and it's sometimes you should ask
  • 00:31:21
    for it and if something is said to you
  • 00:31:23
    and you you may not necessarily like
  • 00:31:25
    what was said you know really sitting uh
  • 00:31:27
    and thinking about it and saying you
  • 00:31:29
    know what can i learn from this or you
  • 00:31:31
    know where where could where could i
  • 00:31:33
    have possibly went wrong or how can i
  • 00:31:35
    grow from this um and
  • 00:31:37
    you know seeking out opportunities and
  • 00:31:39
    not waiting for them and this is
  • 00:31:41
    something that i've done as well um
  • 00:31:43
    speaking to my manager about cross
  • 00:31:45
    training or even using my own personal
  • 00:31:47
    time
  • 00:31:48
    to go to someone else and say hey you
  • 00:31:50
    know can you teach me a few things um so
  • 00:31:52
    it's really about owning your career
  • 00:31:54
    journey and your development
  • 00:31:58
    yeah that's well said jade i don't even
  • 00:32:01
    know how to
  • 00:32:02
    to come behind that i i think i love
  • 00:32:05
    what you'd have said it's about owning
  • 00:32:07
    owning your career journey and and that
  • 00:32:09
    is so important you know um
  • 00:32:12
    i would just say you know also i
  • 00:32:14
    determine what you're passionate about
  • 00:32:16
    you know what do you have an aptitude
  • 00:32:18
    for what are you good at if you like
  • 00:32:20
    working with people then maybe a
  • 00:32:21
    client-facing role may be best for you
  • 00:32:24
    so that's your teller your lenders our
  • 00:32:26
    sales and service professional roles
  • 00:32:29
    maybe you prefer working independently
  • 00:32:31
    with minimal customer contact then a
  • 00:32:33
    functional operation rule may be a
  • 00:32:35
    better option
  • 00:32:37
    maybe you like to create a perhaps you
  • 00:32:39
    know you're a budding communicator or a
  • 00:32:41
    marketer that could be important
  • 00:32:44
    maybe you enjoy solving problems or
  • 00:32:46
    maybe your ingenuity can help us solve
  • 00:32:49
    client issues and and help create you
  • 00:32:51
    know those better client experiences for
  • 00:32:53
    us
  • 00:32:54
    i would say just decide as you come in
  • 00:32:56
    you know maybe is you want to specialize
  • 00:32:58
    in a role you mentioned the finance rule
  • 00:33:00
    the marketing rules we have insurances
  • 00:33:03
    or maybe it's just general banking so i
  • 00:33:05
    think thinking about it in that way you
  • 00:33:07
    know will help you to narrow your focus
  • 00:33:10
    i think another thing is important are
  • 00:33:11
    your skills are you know attention to
  • 00:33:13
    detail that's important listening skills
  • 00:33:16
    oral and written communications those
  • 00:33:18
    are important you know our roles at rbc
  • 00:33:20
    aren't just about traditional banking
  • 00:33:22
    they're also about just being creative
  • 00:33:25
    we promote that imaginative and we we
  • 00:33:28
    encourage our employees to be bold and
  • 00:33:30
    speak up and share their ideas that can
  • 00:33:32
    create an impact you know around the
  • 00:33:34
    world and i would say i heard you'd
  • 00:33:37
    mention it around the mentoring you know
  • 00:33:38
    connect with individuals who have
  • 00:33:40
    established in the banking industry talk
  • 00:33:42
    to them you know ask them about what
  • 00:33:44
    they enjoy about what they're doing and
  • 00:33:46
    what they find challenging maybe in
  • 00:33:48
    their current roles and um you know just
  • 00:33:50
    establishing that mentor relationship
  • 00:33:52
    you know and set goals with your mentor
  • 00:33:55
    based on what you want to accomplish
  • 00:33:58
    and then maybe just finally you know you
  • 00:34:00
    have choices of what buying setting you
  • 00:34:02
    may want to work in some person start
  • 00:34:04
    out at retail banking and they move to
  • 00:34:06
    wealth management or investment or they
  • 00:34:08
    move more to commercial or it may just
  • 00:34:10
    be a credit union so you know you have
  • 00:34:12
    preference you
  • 00:34:13
    choose the one that best suits your
  • 00:34:15
    preference and and i think definitely um
  • 00:34:18
    those are some good starting points uh
  • 00:34:21
    that that you can take and hopefully
  • 00:34:22
    move forward with
  • 00:34:25
    those are so many great points i don't
  • 00:34:27
    even know where to start
  • 00:34:29
    um it was own your career make a
  • 00:34:31
    professional development plan
  • 00:34:33
    mentoring everything that was just
  • 00:34:37
    discussed is exactly what i
  • 00:34:39
    preach every single day
  • 00:34:41
    amazing one other thing you know with
  • 00:34:43
    the development plan as you go along
  • 00:34:45
    um sometimes what i what i say to
  • 00:34:48
    employees and i even to myself
  • 00:34:51
    which are personal because i have one i
  • 00:34:52
    have a personal development plan even
  • 00:34:54
    though you know there's been years of
  • 00:34:56
    doing this because there's always
  • 00:34:57
    something else to do you can bill you
  • 00:34:59
    should always have a development plan
  • 00:35:00
    that covers what you're doing in your
  • 00:35:02
    current role okay because there's still
  • 00:35:04
    skills that you want to build and
  • 00:35:06
    sharpen and tweak as you go along and
  • 00:35:07
    then of course it should be one that
  • 00:35:09
    that's the future that you're building
  • 00:35:11
    out to the north star so they're both
  • 00:35:13
    working together at the same time
  • 00:35:15
    simultaneously as you work on the
  • 00:35:17
    current stuff you're also building out
  • 00:35:18
    to the future so that's just another
  • 00:35:20
    little tip that i always say to my
  • 00:35:22
    employees and even to myself as i go
  • 00:35:24
    along because i think jade said it you
  • 00:35:26
    should always be preparing for the next
  • 00:35:28
    role as you go along even while you're a
  • 00:35:30
    student and in school you should be
  • 00:35:32
    getting ready for that
  • 00:35:34
    and that's something as well that goes
  • 00:35:35
    along with like even keeping your resume
  • 00:35:37
    up to date in your current role
  • 00:35:40
    because a lot of times when we're
  • 00:35:41
    currently in our role and we love what
  • 00:35:43
    we do and you know we're not thinking of
  • 00:35:45
    that next step because we're enjoying
  • 00:35:46
    the now
  • 00:35:48
    yes there might there might also be an
  • 00:35:50
    opportunity to grow
  • 00:35:51
    within the company that you need to
  • 00:35:53
    apply for right or you need to do an
  • 00:35:55
    internal
  • 00:35:56
    application or even externally if you
  • 00:35:58
    find another bank that's fantastic and
  • 00:36:00
    you see an opportunity you can't lose
  • 00:36:01
    out on right so even making sure that
  • 00:36:03
    you write down everything that you do
  • 00:36:05
    day to day because a lot of times yes
  • 00:36:06
    there's a job description but there are
  • 00:36:08
    a lot of other projects that we're
  • 00:36:09
    interested in getting our hands on or
  • 00:36:11
    you know learning experience kind of
  • 00:36:12
    what jade mentioned going to your
  • 00:36:14
    manager and saying what else can i help
  • 00:36:15
    with
  • 00:36:16
    taking that self initiative right
  • 00:36:18
    learning those different skills like the
  • 00:36:20
    different skill set um erica you
  • 00:36:22
    mentioned a couple of
  • 00:36:24
    soft skills you know attention to detail
  • 00:36:26
    listening skills um someone who's
  • 00:36:29
    self-motivated right all those are so
  • 00:36:30
    important um in the long run as well
  • 00:36:34
    just as important as those technical
  • 00:36:35
    skills in getting that degree
  • 00:36:37
    if you're a people person if you're a
  • 00:36:39
    communicator thinking about those
  • 00:36:41
    different
  • 00:36:42
    um things of where you would fit best
  • 00:36:44
    and where you would really thrive in
  • 00:36:47
    that role
  • 00:36:49
    so there's a there's a lot in there that
  • 00:36:51
    i think
  • 00:36:53
    individuals or participants on this call
  • 00:36:55
    can really take
  • 00:36:56
    take away from
  • 00:36:58
    the session and saying oh you know i
  • 00:36:59
    think i'm going to put together a
  • 00:37:00
    personal development plan
  • 00:37:03
    so just quickly touching a bit more on
  • 00:37:05
    that for someone who doesn't know what a
  • 00:37:07
    personal development plan would you be
  • 00:37:08
    able to dive in a little deeper on how
  • 00:37:10
    to get started with that or
  • 00:37:13
    what can they do what are the questions
  • 00:37:14
    to ask yourself
  • 00:37:16
    right so you would want to start out
  • 00:37:19
    like i said maybe about the current role
  • 00:37:21
    i i think it's always good to look at it
  • 00:37:23
    you know if you're starting off as a
  • 00:37:25
    student i think the audience uh
  • 00:37:28
    basically a
  • 00:37:29
    university who may be on the call um you
  • 00:37:32
    want to start thinking about what's next
  • 00:37:34
    you know what do i need to build on
  • 00:37:36
    what i've found um with with interviews
  • 00:37:40
    sometimes it's getting in the door right
  • 00:37:42
    so the person may be really smart but
  • 00:37:45
    they struggle
  • 00:37:46
    with trying to
  • 00:37:48
    communicate that that'll get that across
  • 00:37:50
    to the the person who's interviewing
  • 00:37:52
    them and so maybe you need to work on on
  • 00:37:55
    building your communication skill and
  • 00:37:57
    and you know so i say test yourself i
  • 00:37:59
    can tell you um you know when i moved
  • 00:38:02
    from being a teller and started to
  • 00:38:04
    progress to the bank i had to go on i
  • 00:38:06
    didn't i don't think i could remember in
  • 00:38:08
    youtube but there's so many different
  • 00:38:10
    uh you know tips that you could just go
  • 00:38:12
    on youtube and watch and observe um even
  • 00:38:15
    if you google
  • 00:38:16
    the type of questions a lot of the
  • 00:38:18
    questions now that um persons ask some
  • 00:38:20
    more behavioral questions the what-if
  • 00:38:22
    questions what if this happened or what
  • 00:38:24
    if you're faced with this type of
  • 00:38:25
    challenge how would you react and so
  • 00:38:27
    it's not necessary to test your
  • 00:38:28
    knowledge we've already have your cv we
  • 00:38:30
    can see that you're more than qualified
  • 00:38:32
    we want to get to know you the person
  • 00:38:34
    your background and so i think fine
  • 00:38:36
    that's that could become part of your
  • 00:38:38
    some person's development personal
  • 00:38:40
    development maybe they want to build
  • 00:38:41
    their communication skills so they want
  • 00:38:43
    to maybe look at a couple of videos test
  • 00:38:46
    themselves maybe even sit with their
  • 00:38:48
    lecture and have them test them or i
  • 00:38:50
    don't know if that's even something
  • 00:38:51
    within the university program that they
  • 00:38:53
    allow so that's one part of it and then
  • 00:38:55
    of course like you said um if you know
  • 00:38:57
    that you want to specialize let's just
  • 00:38:59
    say they wanted to go into compliance
  • 00:39:01
    then you know that separate and apart
  • 00:39:03
    from a degree you want to be applying or
  • 00:39:05
    taking a course so that as you go in
  • 00:39:08
    maybe you don't want to do an entry
  • 00:39:09
    level you want to sort of come in as a
  • 00:39:11
    junior person to incomply compliance so
  • 00:39:13
    you want to sort of send in that okay i
  • 00:39:16
    have the qualifications for entry level
  • 00:39:18
    but i also have done an additional
  • 00:39:20
    course to support the role that i really
  • 00:39:22
    want to end up in at the end of the day
  • 00:39:24
    so it's building out as you go along but
  • 00:39:27
    like i said more focusing if you're
  • 00:39:28
    working or you're already employed is
  • 00:39:30
    looking at the skill where you're at and
  • 00:39:32
    how you can build on that and then
  • 00:39:33
    trying to figure out what else can i put
  • 00:39:35
    in place so it's asking yourself those
  • 00:39:37
    kind of questions what do i need to
  • 00:39:39
    develop on to make me the best person
  • 00:39:42
    for the role because i can tell you you
  • 00:39:44
    know when we post positions sometimes we
  • 00:39:46
    get up to 10 15 applicants so what's
  • 00:39:49
    going to cost your cv first of all to
  • 00:39:52
    stand out like you said very you need to
  • 00:39:54
    have an updated one
  • 00:39:55
    and i like to do the you know with covet
  • 00:39:58
    it hasn't allowed us to do a lot of face
  • 00:39:59
    to face but we've done virtual and i
  • 00:40:01
    think jay has said it you know how do
  • 00:40:03
    you present yourself um how are you
  • 00:40:05
    going to communicate and don't be afraid
  • 00:40:08
    to speak up about the talents and
  • 00:40:11
    everything that you possess
  • 00:40:13
    okay i think sometimes and i don't want
  • 00:40:15
    to get into the female male thing
  • 00:40:17
    because but sometimes we tend to play
  • 00:40:18
    down
  • 00:40:20
    our talents or our skills and sometimes
  • 00:40:22
    when you go into you know it's not about
  • 00:40:24
    being um you know so assertive but i
  • 00:40:27
    think you just need to be able to say to
  • 00:40:29
    the ensure that uh that
  • 00:40:32
    you get you get across
  • 00:40:34
    a little bit more than what's on the cv
  • 00:40:36
    like i said we have the cv that
  • 00:40:38
    interview is to get to know you the
  • 00:40:40
    person and being well prepared for that
  • 00:40:42
    is really going to be important and
  • 00:40:44
    sometimes what
  • 00:40:45
    actually um allows you to stand out from
  • 00:40:48
    the other candidates who would have
  • 00:40:50
    applied that's and that's so important
  • 00:40:53
    you say that because you're right the cv
  • 00:40:55
    is that piece of paper
  • 00:40:56
    right and you it's really just kind of
  • 00:40:58
    an outline of your skills your
  • 00:40:59
    experience your education
  • 00:41:01
    but really when you get to know the
  • 00:41:03
    person is that interview setting or in
  • 00:41:05
    that cover letter right um so really
  • 00:41:08
    putting a bit of your personality being
  • 00:41:10
    prepared
  • 00:41:12
    i like to tell people when they're
  • 00:41:13
    getting ready for their interview to put
  • 00:41:15
    together a brag sheet not something that
  • 00:41:17
    you'll actually hand the interviewer but
  • 00:41:19
    something that you're proud of your
  • 00:41:20
    accomplishments you know because you've
  • 00:41:22
    done all these things throughout your
  • 00:41:23
    life and throughout your career that you
  • 00:41:24
    should be able to share
  • 00:41:26
    right um and be proud of them and that's
  • 00:41:29
    really where that interview comes in
  • 00:41:30
    right to talk about yourself and why you
  • 00:41:33
    would be the best candidate for the role
  • 00:41:35
    and like you said in that personal
  • 00:41:37
    development plan
  • 00:41:38
    making sure that if you win are in that
  • 00:41:40
    current position making sure that you're
  • 00:41:43
    efficient as possible if there's
  • 00:41:45
    maybe
  • 00:41:47
    systems in place how can you make them
  • 00:41:49
    more efficient right how can you find
  • 00:41:52
    you know something that is not working
  • 00:41:54
    as great as it could be and then seeing
  • 00:41:56
    what can we do differently right we're
  • 00:41:58
    in the 21st century we're in like a
  • 00:42:00
    digital age everything is changing
  • 00:42:02
    left and right um there's a lot of new
  • 00:42:04
    technologies that were in place i mean
  • 00:42:06
    everyone virtual interviews is one
  • 00:42:09
    we're now all using teams and zoom and
  • 00:42:11
    so um just post covid there's a lot that
  • 00:42:14
    has changed another soft skill that
  • 00:42:16
    everyone's looking for some adaptability
  • 00:42:18
    and flexibility you know really people
  • 00:42:20
    who can roll with the punches come in
  • 00:42:23
    and you know be able to
  • 00:42:25
    adapt to change right because yeah i
  • 00:42:27
    mean we don't know what's going to
  • 00:42:28
    happen tomorrow right no one anticipated
  • 00:42:31
    coven
  • 00:42:32
    so
  • 00:42:33
    you're
  • 00:42:34
    so
  • 00:42:34
    right about that you know the soft
  • 00:42:36
    skills
  • 00:42:37
    i always say the persons you know a lot
  • 00:42:39
    during covet we we started to talk a lot
  • 00:42:43
    about eq
  • 00:42:45
    you know iq was important but eq is also
  • 00:42:48
    important as well being self-aware and
  • 00:42:50
    and understanding how do you interact
  • 00:42:52
    and how do you engage and all those
  • 00:42:54
    different pieces and so i'm definitely
  • 00:42:57
    um you're going down the right path with
  • 00:42:58
    that
  • 00:42:59
    you know as we
  • 00:43:01
    look to higher you know even within asia
  • 00:43:03
    we're looking differently we're looking
  • 00:43:05
    differently at at the persons and rbc as
  • 00:43:08
    you mentioned before we're a family
  • 00:43:10
    we're we're it's about togetherness it's
  • 00:43:12
    about
  • 00:43:13
    uh bringing you know being diverse and
  • 00:43:15
    inclusive as we move along and just
  • 00:43:17
    persons being able to come to work and
  • 00:43:19
    feel very comfortable about what they do
  • 00:43:21
    we encourage a speak of culture
  • 00:43:24
    i'm sure jay can share that with you
  • 00:43:26
    that we want to hear your ideas there's
  • 00:43:29
    no idea that's far-fetched we want you
  • 00:43:31
    to think about those bold and different
  • 00:43:33
    ways of just because we've been doing it
  • 00:43:35
    like this for years doesn't mean that we
  • 00:43:36
    can't do it better or differently so so
  • 00:43:39
    that's the type of environment that that
  • 00:43:42
    like i said for me that has kept me here
  • 00:43:45
    and and and you know i just enjoy it and
  • 00:43:47
    it's just been a pleasure to sit here
  • 00:43:49
    this afternoon and really share this
  • 00:43:51
    with the persons on the line that
  • 00:43:54
    banking is is a little bit more you know
  • 00:43:56
    we're not just a group of bored
  • 00:43:57
    individuals we come in here to check
  • 00:43:59
    paper it's it's it's a it's it's a it's
  • 00:44:02
    more than just a career you you
  • 00:44:05
    it's about
  • 00:44:06
    family and being comfortable and
  • 00:44:08
    passionate and happy and like i said you
  • 00:44:10
    wake up every morning you have to find
  • 00:44:11
    something that you enjoy
  • 00:44:13
    doing
  • 00:44:14
    that's so important anna so important
  • 00:44:18
    eric i wanted to touch on the point of
  • 00:44:20
    the development plan and give a live
  • 00:44:22
    example
  • 00:44:23
    uh so for myself you know i quickly
  • 00:44:25
    recognized that
  • 00:44:27
    public speaking was an area that you
  • 00:44:28
    know i needed to develop on on that was
  • 00:44:31
    one of the first things that i included
  • 00:44:33
    on my development plan um something as
  • 00:44:36
    simple as being on this this call here
  • 00:44:38
    with with all of you today would have
  • 00:44:40
    scared me um when i started out and you
  • 00:44:42
    know what i did was i identified that
  • 00:44:44
    that was a challenge for me
  • 00:44:46
    and i uh i would have challenged myself
  • 00:44:49
    to put myself in the position where i
  • 00:44:51
    would have to speak to persons more
  • 00:44:52
    often and that helped me to develop and
  • 00:44:55
    i would also host meetings um in my
  • 00:44:58
    sales role
  • 00:44:59
    and then i would ask for feedback after
  • 00:45:01
    each meeting from my monitor to say you
  • 00:45:03
    know hey how did i do um on the meeting
  • 00:45:05
    were there any areas of opportunities um
  • 00:45:08
    you know what went well things like that
  • 00:45:10
    um
  • 00:45:11
    that that was a live example for myself
  • 00:45:13
    and it's something that i'm really proud
  • 00:45:15
    of
  • 00:45:18
    that is that is awesome and thank you so
  • 00:45:20
    much for speaking up and sharing that
  • 00:45:22
    because
  • 00:45:23
    those are the things hannah that that
  • 00:45:25
    you look for it's it's not just about
  • 00:45:27
    the courses and other things it's about
  • 00:45:29
    what do you want to develop and to make
  • 00:45:31
    you better
  • 00:45:32
    at what you're doing or prepare you like
  • 00:45:35
    i said for the future role and jade knew
  • 00:45:37
    um very early on as as a
  • 00:45:40
    mortgage support associate supporting
  • 00:45:41
    the specialist that she once she one day
  • 00:45:44
    wanted to sit in that role and the role
  • 00:45:46
    that she sits in now
  • 00:45:48
    she has to speak a lot she has to go and
  • 00:45:50
    give presentations and you know all of
  • 00:45:53
    that stuff so imagine someone
  • 00:45:55
    who
  • 00:45:56
    who was basically terrified of doing
  • 00:45:58
    that but that's the role you want to go
  • 00:45:59
    in so how are you going to prepare
  • 00:46:00
    yourself for that position and and jade
  • 00:46:03
    i i think that's a great example and
  • 00:46:06
    thank you so much for sharing it
  • 00:46:08
    yeah identifying those areas of
  • 00:46:10
    improvement and really recognizing that
  • 00:46:14
    no this is my end goal and these are the
  • 00:46:17
    different skills that it takes that i
  • 00:46:18
    need to
  • 00:46:20
    work on myself
  • 00:46:22
    um and to get to that end position
  • 00:46:24
    whether that is you know a role or
  • 00:46:26
    whether that's um for their education or
  • 00:46:28
    whatever that might be right and public
  • 00:46:30
    speaking i can tell you it's not for
  • 00:46:31
    everyone
  • 00:46:32
    right there's a lot of individuals who
  • 00:46:35
    much rather be in back office roles you
  • 00:46:37
    know
  • 00:46:38
    but doing all the admin
  • 00:46:40
    and
  • 00:46:41
    and that is fine right like public
  • 00:46:43
    speaking is not for everyone um and jade
  • 00:46:47
    i mean kudos to you for actually working
  • 00:46:49
    on that because you knew you wanted to
  • 00:46:51
    become a mortgage specialist right and
  • 00:46:53
    that's a huge hurdle that not many
  • 00:46:55
    people are willing to overcome um so
  • 00:46:58
    really um kudos to you on that
  • 00:47:01
    i been have been in hr an example i've
  • 00:47:04
    been in hr started out as an intern then
  • 00:47:07
    worked was an apprentice and then
  • 00:47:10
    consultant now to running to connect
  • 00:47:12
    right i didn't i mean just in
  • 00:47:14
    recruitment we do speak to a lot of
  • 00:47:15
    people it is naturally in hr especially
  • 00:47:18
    we're just people-centric we just left
  • 00:47:20
    people talking to people whether it is
  • 00:47:22
    about their day whether it's about what
  • 00:47:23
    role they want to go into right so
  • 00:47:26
    naturally public speaking had to be one
  • 00:47:27
    of those skills that i had to work on
  • 00:47:31
    um right so now doing all of these
  • 00:47:34
    trainings you know the more
  • 00:47:36
    you put yourself out there the better
  • 00:47:37
    you're gonna um get at those skills
  • 00:47:40
    right so putting in those meetings in
  • 00:47:42
    your calendar you know maybe sitting in
  • 00:47:44
    on a meeting with you know your manager
  • 00:47:46
    you know whatever that skill might be
  • 00:47:48
    find ways in your day-to-day that you
  • 00:47:50
    can improve
  • 00:47:52
    right and slowly maturely i mean it
  • 00:47:54
    doesn't happen overnight but slowly you
  • 00:47:56
    will get better at those and then that
  • 00:47:58
    could be something that you could add
  • 00:47:59
    towards you know
  • 00:48:00
    eq and like talk about in your interview
  • 00:48:02
    setting um so before we close out i know
  • 00:48:05
    we're coming almost to the end um
  • 00:48:08
    i'm gonna please
  • 00:48:10
    yeah i know right i could sit and talk
  • 00:48:11
    to you both all day here
  • 00:48:13
    but i'm gonna open up the floor to
  • 00:48:15
    anyone who has questions um so feel free
  • 00:48:17
    to ask them in the chat box in the q a
  • 00:48:20
    we would love to hear from you even if
  • 00:48:22
    it's you know personalized question
  • 00:48:23
    about you and your career and what you
  • 00:48:25
    want to ask um eric and jade would be
  • 00:48:28
    happy to answer i know they're so
  • 00:48:30
    passionate about the banking industry i
  • 00:48:32
    can't even believe 40 minutes has passed
  • 00:48:34
    already um but i'm going to ask a
  • 00:48:36
    question so
  • 00:48:38
    how can someone get
  • 00:48:40
    involved in learning more
  • 00:48:43
    where can they
  • 00:48:45
    so um
  • 00:48:46
    i would say you can definitely uh check
  • 00:48:48
    on our website um which is jobs.rbc.com
  • 00:48:53
    forward slash this is really a great way
  • 00:48:55
    to learn about what jobs are currently
  • 00:48:58
    available uh you can select a cayman in
  • 00:49:00
    the country category and actually go
  • 00:49:02
    from there and i i would say uh consider
  • 00:49:06
    interning right that's just simply
  • 00:49:08
    enough um an internship will definitely
  • 00:49:10
    i'll give you the opportunity uh to
  • 00:49:12
    experience really firsthand
  • 00:49:14
    um what it would be like working in the
  • 00:49:16
    banking industry and really allow you to
  • 00:49:18
    choose uh what banking career you
  • 00:49:21
    possibly want to pursue even if it's
  • 00:49:23
    only for a few months uh you will be
  • 00:49:26
    able to get that exposure and really
  • 00:49:28
    make some good connections which i feel
  • 00:49:30
    will support uh you when you're ready to
  • 00:49:32
    make that final decision on the career
  • 00:49:35
    path that you want to move forward with
  • 00:49:36
    and as my career and jade squares
  • 00:49:39
    definitely demonstrated you can have
  • 00:49:41
    many roles very early on
  • 00:49:43
    on your biking career as you decide to
  • 00:49:45
    move forward but the check out website
  • 00:49:48
    like i said there's a number of rules
  • 00:49:49
    available and remember we're a global
  • 00:49:51
    company it's not just going to be came
  • 00:49:53
    out it will be across the caribbean
  • 00:49:55
    we're located in canada the us and 27
  • 00:49:57
    other countries so check out our website
  • 00:50:00
    and then of course the internship i
  • 00:50:01
    think that definitely puts you very up
  • 00:50:04
    close and personal to it and you can say
  • 00:50:06
    you know what this is for me well maybe
  • 00:50:08
    it's not for me and then you go from
  • 00:50:10
    there
  • 00:50:12
    just a question here um for the
  • 00:50:14
    internships when is
  • 00:50:16
    when do your internships open
  • 00:50:19
    or when is it so right now we are only
  • 00:50:22
    interning with the ucci based on the the
  • 00:50:25
    scholarship programs that we are
  • 00:50:28
    providing so like i said earlier we
  • 00:50:30
    provide uh two spots right now we have
  • 00:50:33
    one filled and so we're definitely
  • 00:50:35
    looking forward to filling that other
  • 00:50:37
    one so i don't know if any students are
  • 00:50:39
    on the the call um so but you know it
  • 00:50:42
    doesn't just have to be within within
  • 00:50:44
    our our business i'm sure there are
  • 00:50:46
    other companies out there that have
  • 00:50:47
    internships but
  • 00:50:49
    we
  • 00:50:49
    right now we're carrying two openings
  • 00:50:52
    and one of those have already been
  • 00:50:53
    filled
  • 00:50:55
    yeah i can also touch on that question
  • 00:50:56
    as well um so companies usually open up
  • 00:51:00
    their internship applications
  • 00:51:02
    beginning of the year sometimes they
  • 00:51:03
    start in january and then deadlines are
  • 00:51:05
    between april
  • 00:51:06
    um march and april
  • 00:51:09
    and then internships actually go
  • 00:51:10
    throughout the summer mostly because a
  • 00:51:12
    lot of students are in school during the
  • 00:51:14
    year and then the summer months they're
  • 00:51:15
    out of school so you know might as well
  • 00:51:17
    gain some valuable experience when
  • 00:51:19
    you're off school
  • 00:51:21
    and internships are the perfect way to
  • 00:51:23
    figure out whether that industry or that
  • 00:51:25
    position is really for you right because
  • 00:51:27
    you could one day do an internship
  • 00:51:30
    you know within
  • 00:51:32
    the marketing team and then another time
  • 00:51:34
    do it within the accounts team right so
  • 00:51:35
    really internships are that perfect
  • 00:51:38
    place to kind of dip your toes into
  • 00:51:40
    different areas see if it's the right
  • 00:51:42
    area for you
  • 00:51:44
    if it is fantastic go from there if it
  • 00:51:46
    isn't you know you could always do an
  • 00:51:48
    internship in another area that you
  • 00:51:49
    might be able to find
  • 00:51:51
    um your light in so
  • 00:51:53
    definitely keep an eye out for all the
  • 00:51:55
    students that are on here for
  • 00:51:56
    internships during the beginning of the
  • 00:51:57
    year there are actually some still
  • 00:52:00
    looking um
  • 00:52:01
    for interns now
  • 00:52:05
    just to put in there are the individuals
  • 00:52:08
    who come into us we
  • 00:52:09
    we understand that they're students in
  • 00:52:11
    school and so we work around a schedule
  • 00:52:13
    like the individual we just bought on
  • 00:52:15
    boarded uh they're only working three
  • 00:52:17
    days out of the week from nine to one
  • 00:52:19
    because of their class schedules so they
  • 00:52:21
    have some more classes in the afternoon
  • 00:52:23
    and so you know we're very very much so
  • 00:52:26
    flexible and open to working along with
  • 00:52:28
    our students we do understand of course
  • 00:52:30
    they're doing this while they're
  • 00:52:31
    attending university
  • 00:52:34
    and that's so important that a company
  • 00:52:37
    is flexible with a student's course
  • 00:52:39
    schedule right because a lot of times
  • 00:52:40
    students might think oh no i can't apply
  • 00:52:42
    to that because it's the regular nine to
  • 00:52:44
    five but really put yourself out there
  • 00:52:46
    go get make that application because you
  • 00:52:49
    never know
  • 00:52:50
    nowadays i can tell you many companies
  • 00:52:52
    are much more flexible than you think we
  • 00:52:54
    have definitely a lot of companies turn
  • 00:52:56
    to page
  • 00:52:58
    postcovid because we all had to go into
  • 00:53:00
    lockdown um yeah about that again but
  • 00:53:04
    we've all returned to page and there's a
  • 00:53:05
    lot more flexibility um and a lot more
  • 00:53:09
    of an understanding in terms of culture
  • 00:53:11
    and really helping you know individuals
  • 00:53:13
    whether
  • 00:53:15
    in their personal life or in their um
  • 00:53:17
    professional life as well so really put
  • 00:53:19
    yourself out there kind of take that
  • 00:53:21
    step
  • 00:53:22
    um i mean
  • 00:53:23
    the three of us are really examples of
  • 00:53:25
    you know kind of just going going for it
  • 00:53:28
    um and really building a career from you
  • 00:53:31
    know that very first position thank you
  • 00:53:33
    so much i'm gonna just double check here
  • 00:53:35
    that we don't have any other questions
  • 00:53:38
    um but if there are questions after this
  • 00:53:40
    session please feel free to email me i'd
  • 00:53:42
    be happy to reach out to eric and jade
  • 00:53:44
    and get kind of get their feedback on it
  • 00:53:47
    but thank you so much both of you for
  • 00:53:49
    spending a bit of your afternoon with us
  • 00:53:50
    we're so grateful that you were able to
  • 00:53:52
    share some of your knowledge and your
  • 00:53:53
    expertise on the industry i'm sure we're
  • 00:53:56
    definitely going to
  • 00:53:58
    keep get you guys back to chat more
  • 00:54:01
    but for anyone who's interested in
  • 00:54:04
    more sessions like these or learning
  • 00:54:06
    more about interview prep or trainings
  • 00:54:08
    we do free online weekly trainings at
  • 00:54:11
    connect
  • 00:54:12
    that are over zoom so everyone is more
  • 00:54:14
    than
  • 00:54:15
    um open to join in on those um there's
  • 00:54:19
    our email address there
  • 00:54:20
    connect.nova.ky or feel free to give us
  • 00:54:22
    a call at six two three one zero four
  • 00:54:25
    one but are there any other closing
  • 00:54:27
    remarks
  • 00:54:28
    that you'd like to write
  • 00:54:30
    i'll let jade start jade anything that
  • 00:54:32
    you wanna share before we end
  • 00:54:35
    no um well you know i just want to thank
  • 00:54:37
    everyone for joining um you know and
  • 00:54:40
    taking the time out to learn more about
  • 00:54:42
    the banking industry and and getting
  • 00:54:43
    some information because that really is
  • 00:54:46
    a part of making that initial step you
  • 00:54:48
    know listening in from the persons that
  • 00:54:49
    are in the field and saying this is
  • 00:54:51
    something that i you know would possibly
  • 00:54:53
    be interested in uh so so that is a good
  • 00:54:55
    step there um and i'm sure eric and i
  • 00:54:58
    would be happy you know to answer any
  • 00:55:00
    any questions that either of you would
  • 00:55:01
    have um in terms of banking and that's
  • 00:55:03
    more specific to you uh you know we are
  • 00:55:06
    very much um
  • 00:55:08
    you know uh excited and and and keen on
  • 00:55:11
    um developing young hey money and um
  • 00:55:13
    especially in the banking industry
  • 00:55:15
    um along their their journey
  • 00:55:18
    definitely and and i'll
  • 00:55:20
    just be very briefly thank you so much
  • 00:55:23
    for that jaden as you said um just thank
  • 00:55:26
    you all for calling in today and and
  • 00:55:28
    joining us and but just remember you
  • 00:55:30
    know choose maybe what you're passionate
  • 00:55:31
    about you know choose that path that
  • 00:55:34
    that where you really want to um you
  • 00:55:36
    know end up at the end of the day and i
  • 00:55:39
    j you said something and i think i'm
  • 00:55:40
    going to take that with me you know on
  • 00:55:42
    your career path and your development
  • 00:55:45
    you have to own it it's really up to you
  • 00:55:48
    and and so those are the final parting
  • 00:55:50
    words
  • 00:55:52
    and hannah i definitely have been a
  • 00:55:53
    gracious host thank you so much for the
  • 00:55:55
    invite and we definitely look forward to
  • 00:55:58
    returning uh maybe for another exciting
  • 00:56:00
    segment
  • 00:56:02
    yes thank you so much both of you and i
  • 00:56:03
    hope everyone has a fantastic rest of
  • 00:56:06
    the afternoon
  • 00:56:07
    all right thank you very much take care
  • 00:56:09
    everyone
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