What is ServiceNow? A ServiceNow Platform Overview

00:06:21
https://www.youtube.com/watch?v=yf6BOswaex4

Resumen

TLDREn aquest vídeo s'introdueix ServiceNow, una plataforma tecnològica basada en el núvol que ajuda empreses a gestionar serveis de TI. El presentador explica que ServiceNow pot tenir diferents significats depenent del punt de vista de l'usuari (com agents de servei o equips de desenvolupament). La plataforma consisteix en una base de dades única amb milers de taules, una suite d'aplicacions per a la gestió de serveis, i eines de desenvolupament per crear solucions personalitzades. La base de dades és l'element fonamental que sustenta la funcionalitat de la plataforma.

Para llevar

  • ☁️ ServiceNow és una plataforma tecnològica basada en el núvol.
  • 📊 Inclou una base de dades amb més de 4,000 taules.
  • 🛠️ Ofereix eines per al desenvolupament d'aplicacions personalitzades.
  • 🔧 Permet gestionar serveis de TI eficientment.
  • 🏢 Adaptable a diversos sectors empresarials.
  • 📱 Accés a través de navegadors web i dispositius mòbils.
  • 🗂️ Inclou aplicacions per a la gestió d'actius i seguretat.
  • ✨ Facilita la solució de problemes empresarials amb millors pràctiques.

Cronología

  • 00:00:00 - 00:06:21

    En aquesta primera secció, Jeff introdueix el vídeo sobre ServiceNow, un sistema que es fa servir per resoldre diversos problemes empresarials i que s'estructura com una plataforma tecnològica basada en el núvol. Explica que ServiceNow pot tenir significats diferents per a diferents professionals, com ara un sistema de ticketing per a agents de servei al client o una base de dades empresarial per a equips de TI. Jeff destaca la complexitat d'aquest sistema, que està dissenyat per facilitar l'escalabilitat i la seguretat sense que les empreses hagin de preocupar-se per la infraestructura. També menciona que ServiceNow s'ha desenvolupat a partir de les millors pràctiques observades en diverses empreses i que inclou una base de dades única, una suite d'aplicacions i un entorn de desenvolupament.

Mapa mental

Vídeo de preguntas y respuestas

  • Què és ServiceNow?

    ServiceNow és una plataforma tecnològica basada en el núvol dissenyada per proporcionar serveis de TI a les empreses.

  • Quines funcions té ServiceNow?

    Inclou una base de dades, aplicacions per a la gestió de serveis i eines de desenvolupament.

  • On es pot accedir a ServiceNow?

    Es pot accedir a ServiceNow a través d'un navegador web o dispositiu mòbil.

  • Quina és la importància de la base de dades en ServiceNow?

    La base de dades és l'element arquitectònic que permet el funcionament de totes les aplicacions i serveis de la plataforma.

  • Quins tipus d'aplicacions ofereix ServiceNow?

    ServiceNow ofereix aplicacions per a gestió d'actius, gestió de seguretat, i molt més.

  • Es poden crear aplicacions personalitzades en ServiceNow?

    Sí, ServiceNow permet la creació d'aplicacions personalitzades a través de diverses eines de desenvolupament.

  • Quins tipus d'usuari poden beneficiar-se de ServiceNow?

    Agents de servei, equips de TI, desenvolupadors i empreses en general.

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Subtítulos
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Desplazamiento automático:
  • 00:00:00
    Welcome to our newly updated 2004
  • 00:00:03
    service now fundamental series Jeff here
  • 00:00:05
    from service now simple where we help
  • 00:00:07
    you understand the ins and outs of
  • 00:00:09
    service now with a focus on keeping
  • 00:00:11
    things as simple as possible and in this
  • 00:00:13
    video we're starting at the very
  • 00:00:15
    beginning answering the question what is
  • 00:00:18
    service now some key wordss to look for
  • 00:00:20
    in this video include what is service
  • 00:00:22
    now cloudbased
  • 00:00:25
    apaas development platform single
  • 00:00:28
    database Suite of applications and
  • 00:00:32
    Enterprise wide as always thanks for
  • 00:00:34
    being part of the channel subscribe if
  • 00:00:36
    you haven't already and let's get into
  • 00:00:39
    it before we jump too deeply into the
  • 00:00:41
    ins and outs of service now we should
  • 00:00:43
    talk briefly about what it is we're
  • 00:00:45
    jumping into what is this thing called
  • 00:00:48
    service now you think it'd be fairly
  • 00:00:50
    simple but it's actually sort of
  • 00:00:52
    difficult to Define it's kind of like
  • 00:00:54
    defining what an iPhone is what is an
  • 00:00:56
    iPhone a telephone a miniature computer
  • 00:01:00
    if you ask a photographer they might say
  • 00:01:01
    it's a handheld camera and to a musician
  • 00:01:04
    it's a pocket sized music library or
  • 00:01:07
    recording device and to a teenager an
  • 00:01:10
    iPhone is a game console or a window
  • 00:01:12
    into a world of social
  • 00:01:13
    interactions iPhone can mean lots of
  • 00:01:16
    different things to different people
  • 00:01:19
    same is true for service now if you ask
  • 00:01:21
    a customer service agent they will
  • 00:01:24
    likely tell you that service now is a
  • 00:01:25
    ticketing tool providing the ability to
  • 00:01:27
    record and resolve customer requests
  • 00:01:30
    some problems someone on the it platform
  • 00:01:33
    support team might Define service now as
  • 00:01:35
    a configuration management tool that
  • 00:01:37
    keeps track of hardware and software
  • 00:01:39
    infrastructure and if you ask someone
  • 00:01:41
    from the development team well they
  • 00:01:43
    would say that service now is a
  • 00:01:44
    cloud-based development environment a
  • 00:01:46
    set of tools for developing workflows
  • 00:01:48
    that solve all sorts of business
  • 00:01:50
    problems still others will tell you it's
  • 00:01:53
    an Enterprise database or a request
  • 00:01:55
    catalog or Knowledge Management platform
  • 00:01:58
    and they'd all be right it's hard to say
  • 00:02:00
    in just a few words what service now is
  • 00:02:03
    because service now can mean many
  • 00:02:05
    different things to many different
  • 00:02:06
    people with many different
  • 00:02:09
    perspectives by the way we call those
  • 00:02:11
    different perspectives personas in
  • 00:02:13
    service now lingo more on that later for
  • 00:02:17
    now I think the best way to begin to
  • 00:02:20
    understand what service now is is to
  • 00:02:21
    look at it from a platform perspective
  • 00:02:24
    follow along with me first service now
  • 00:02:27
    is a cloud-based technology platform
  • 00:02:29
    that means that to use it company
  • 00:02:31
    doesn't have to go out and buy a bunch
  • 00:02:33
    of hardware and software it's
  • 00:02:34
    cloud-based you simply connect via a web
  • 00:02:37
    browser or a mobile device and you use
  • 00:02:39
    it it also means that you don't need to
  • 00:02:41
    worry about things like platform
  • 00:02:43
    scalability and security or load
  • 00:02:45
    balancing or data backups service now
  • 00:02:48
    takes care of all of that infrastructure
  • 00:02:50
    stuff for you allowing you to focus on
  • 00:02:53
    what you do best which is your
  • 00:02:55
    business okay so what does this
  • 00:02:57
    cloud-based technology platform do
  • 00:03:00
    here's where things start to get
  • 00:03:01
    interesting it's kind of like surfice
  • 00:03:04
    now went out into the world and visited
  • 00:03:06
    thousands of companies across all sorts
  • 00:03:08
    of different Industries and
  • 00:03:10
    locations so they visited all of these
  • 00:03:12
    companies and they took note of how it
  • 00:03:15
    was being used to solve their business
  • 00:03:17
    problems and increase productivity they
  • 00:03:20
    learned they learned what worked well
  • 00:03:23
    and they learned what didn't work so
  • 00:03:25
    well they applied those lessons to
  • 00:03:27
    develop a common platform for providing
  • 00:03:30
    IT services that's what service now is
  • 00:03:33
    it's a cloud-based technology platform
  • 00:03:36
    that's built to deliver it Services
  • 00:03:39
    based upon a whole bunch of best
  • 00:03:40
    practices and Lessons
  • 00:03:42
    Learned for Simplicity I like to
  • 00:03:44
    visualize the now platform is being made
  • 00:03:46
    up of three parts a database Suite of
  • 00:03:50
    applications and a development platform
  • 00:03:54
    and in my opinion by a large margin the
  • 00:03:56
    coolest most important part of that
  • 00:03:59
    platform is the
  • 00:04:01
    database and as you continue to learn
  • 00:04:03
    about service now you're likely going to
  • 00:04:04
    hear someone say pretty much everything
  • 00:04:07
    in service now is just a record in a
  • 00:04:09
    database table somewhere and that's true
  • 00:04:13
    service now database is the
  • 00:04:15
    architectural component that enables
  • 00:04:17
    just about everything else in the
  • 00:04:19
    platform comes out of box with one
  • 00:04:22
    single enterprise-wide
  • 00:04:24
    database consisting of over 4,000 tables
  • 00:04:27
    that are designed and configured to work
  • 00:04:29
    together and share data in support of
  • 00:04:32
    the requirements of most common IT
  • 00:04:35
    services and then there's the
  • 00:04:37
    applications you can think of these as
  • 00:04:39
    sort of like the apps on your iPhone but
  • 00:04:41
    on steroids built for solving mid to
  • 00:04:44
    large size Enterprise type business
  • 00:04:47
    problems hundreds of applications come
  • 00:04:49
    installed out of the box for doing
  • 00:04:51
    things like asset management application
  • 00:04:54
    portfolio management configuration
  • 00:04:56
    management security operations and IT
  • 00:04:58
    service management much much more just
  • 00:05:02
    like with an iPhone companies can go to
  • 00:05:04
    the service now store and browse
  • 00:05:07
    hundreds of additional more specific
  • 00:05:09
    applications and plugins they can
  • 00:05:11
    purchase and download and Implement into
  • 00:05:15
    their service now
  • 00:05:16
    platform and finally the service now
  • 00:05:19
    platform includes a full service
  • 00:05:21
    development environment which allows for
  • 00:05:23
    modifying those existing applications or
  • 00:05:27
    building entirely new ones custom
  • 00:05:28
    applications on your own it's possible
  • 00:05:31
    after all for your business to to need a
  • 00:05:34
    solution to a specific business problem
  • 00:05:36
    for which no outof boox application
  • 00:05:39
    exist that's all good just create your
  • 00:05:41
    own solution using any of service now's
  • 00:05:44
    no code low code or full code
  • 00:05:47
    development tools and remember every
  • 00:05:50
    application on the platform whether out
  • 00:05:53
    of box or custom is running on top of
  • 00:05:56
    that single enterprise-wide database we
  • 00:05:58
    discussed earlier and that's it for now
  • 00:06:01
    next time someone asks you what is
  • 00:06:03
    service now just tell them it's a
  • 00:06:05
    cloud-based technology platform
  • 00:06:07
    consisting of a database and a suite of
  • 00:06:09
    applications and a development platform
  • 00:06:12
    that's designed for providing IT
  • 00:06:13
    services that solve a company's business
  • 00:06:16
    problems thanks for watching this video
  • 00:06:19
    and I'll see you in the next one
Etiquetas
  • ServiceNow
  • plataforma tecnologia
  • núvol
  • base de dades
  • aplicacions
  • gestió serveis
  • empreses
  • desenvolupament
  • solucions personalitzades