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to the core
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[Music]
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values real estate with Integrity so
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what is real estate with Integrity real
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estate with Integrity to me means that
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we do our transactions in an honest way
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don't lie over here at prv what we do is
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that we will show WhatsApp chats like
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screenshots to the clients so that it's
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very transparent to each other yeah for
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us as a sales team I think back to the
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basic fundamental is not to uh tell LI
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or Bluff your client be a sell or a
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buyer because at the end of the day it
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will take more life to cover another
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life uh that's good I think real estate
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with integrity means to conduct your
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real estate business with true honesty
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towards all your clients the first one
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is real estate integr is also the
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biggest one here so real estate
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integrity means that uh we look at our
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customers as people at the back of each
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transaction uh is the property but
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behind every property is a family and
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behind every family are people and um
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with this perspective that we are not
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looking at the transaction as a deal by
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itself we're not looking at the deal
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being a commission purely we're looking
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at uh the relationship we're looking at
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longterm we're looking at uh human
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beings that we want to build
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relationships with yeah so I think the
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most important thing about Rive
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Integrity is that we want to always
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remind ourselves that this is a people's
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business and we're dealing with um
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families hard earned money when they
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save up enough down payment to purchase
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a property when they and trust their
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property for us to sell we want to sell
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each property to is fullest potential
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and want to do good work and um by doing
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good work it is technically by itself
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real estate with Integrity because when
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you give your best and maximum uh kind
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of effort and Excellence level to
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perform each uh marketing perform each
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analysis for your customer your seller
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or buyer you're performing realate with
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Integrity okay uh number two the Dream
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Team what do you thing makes a dream
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team for a Dream Team to happen uh
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because in plb there is a a whole line
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of processes before we launch any this
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thing so I think every uh part forms
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like a in a machine so from the the
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our client care support team to the
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experience team to our digital marketing
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team to our creatives video photography
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everybody all the way up to the sales
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team to even closing the deal right so I
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think everybody plays at a very high
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level yeah so I think that makes the
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Dream Team or if you ask me that's what
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the dream um machine is so to speak yeah
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I think that a dream team is where it
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makes people feel that they belong at a
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place which is what I feel here so
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professional sports team so how are we
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similar to a professional sport team
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everyone of us plays a part in a in the
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team itself so everyone of us have a
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role or so we work together with the
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admin team the creative team the uh
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sales team we all play our part in
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securing the best outcome for our
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clients I think that's what make us
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similar to a professional sports team
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all work um together with a team team
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mindset meaning that every small part um
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works together to make the whole thing
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works well so in other words uh there's
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a lot of supportive rules and all of us
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are supporting each other um as long as
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every one of
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us in our team we have different roles
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and
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and
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what okay so superstars in our own
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positions in what way are you a
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superstar uh I'm not a superstar but
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Melvin and adri is my
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Superstar as I mentioned uh there's no
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Superstar it's more of uh we are all
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constantly learning because even the
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best tennis player in the world he or
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she still needs a coach so it's a ever
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learning uh Journey so together as a
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team uh we learn the best practices from
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each other superstars in our own
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position is a concept we have in prb
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whereby because everybody's from a
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diverse background uh some of our
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teammates they are real estate sales
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people some of our teammates they are
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creatives in the video industry
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creatives in the in the uh Motion
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Graphics industry they are creatives in
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the digital marketing industry some are
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client care specialist so we want uh
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everybody to be a superstar in their own
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position meaning that they play to a
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high level of excellent and they develop
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their own talent and Niche uh as they
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grow with us here in
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plb I'm waiting you answer looking at
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you because you only to answer I do want
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to answer are you a
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superstar my beauty your beauty just
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see a creative family how are be a
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creative family creativity is one of our
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core in a way also because it's what we
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wanted to help in creating um different
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ways to help our clients to exit their
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property in the right manner in the
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right price so I think um plb really has
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that creativity in uh maintaining such
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value we are very creative that's why we
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are creative
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family look we are forward looking we
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look forward looking we brainstorm for
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ideas we do this differently we always
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uh try out different things from way
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different methods dealing Brothers have
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two engine we have a creative team and
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inside sales team but we all work
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together as one and although um the
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media team is creative in nature but we
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do have good solutions from our sales
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team as well this refreshing cander how
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do you maintain zero office politics in
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plb for office politics wise is let's
00:05:51
say if you have a problem with someone
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or maybe you encounter a situation we
00:05:56
will definitely just say it to our
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teammates in backbiting or
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even and Spread spread the rumors to
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other people instead of the person
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itself I remember Melvin got say like
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sometimes you can't find the right
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person right but you can be the right
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environment is it sometimes you can
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there's any issues arise we believe that
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uh we need to address to the individual
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directly and not talking behind each
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other's back uh we got each other's back
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explain a situation
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uh there was a situation one time where
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I was supposed to go for a shoot then
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I've been I've been having diary for the
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past week so Josephine actually came
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forward and like recovered me for the
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shoot St so I'm thankful for her for
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having my back at that point of
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time we got each other's back explain a
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situation so there's one time where
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Daniel outside for one
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week h actually got one time uh I'm
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shooting a penous there's a 4,000 plus
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Square ft but last minute I only get to
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know that before I leave that door then
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at the end Jenna told me that actually
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the that you need quite big there I said
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I cannot tell her I cannot finish by
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myself that I just called Daniel and the
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time he's still at at 9:30 a.m. I call
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him Daniel can you come and shoot with
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me then he just said okay I go shoot
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with you I just bring all the equipment
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there then the new formulas just change
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the the direction to Stadium there then
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both of us sh together I tell you the
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footage is
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shaky at least I got her
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back that means that example if you see
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a teammate being doing um um so-call
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video edits until a very late hour uh
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and you know that he or she is having
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some issues with the graphics and things
00:08:00
like that we need to launch that home
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tour to today or tonight um will you uh
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leave your teammate alone will you stay
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back in the office and say that hey do
00:08:09
you need help uh why don't let me just
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help it with this part why don't let me
00:08:12
help it with this music you know so that
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uh your teammate will not be left alone
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just to finish up the work and maybe if
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you see a junior will you go up to the
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Junior and then tell the junior say that
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hey do you need help how are you here
00:08:25
it's been 3 months do you need anything
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anything that I can be of help of and uh
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is a mixture of having the senior
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looking after the Junior and it's also a
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mixture of having everybody looking
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after each other's back just to give you
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an example um when one Ox you know in
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the olden days uh in the farming
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industry one Ox um cannot carry the
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weight of two oxes right uh but when two
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Ox are yoked together uh senior ox and
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the junior Ox are are yoked together
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they can pull the weight of three o that
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are equivalent to their their weight so
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when a senior and Junior comes together
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cover each other's back they can do
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great things as a team and that is a
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very important concept we want everybody
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to have this is what we have always
00:09:12
because we maintain this thing called
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Circles of safety whenever we need help
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from the team members they always be
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there for example like last week I was
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done busy with my amintas and even the
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payroll so Kevin steep up and tell the
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clients that I revert within the next
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few hours so I feel I'm protected by my
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teammates property L Brothers work as a
00:09:36
team model and there's one particular
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incident uh where the listing manager
00:09:40
was away and an old client actually uh
00:09:44
rever back in the chat group so another
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listing covering manager was in the chat
00:09:49
group and uh immediately uh this uh
00:09:52
manager engaged our own client and even
00:09:55
before the the overseas listing manager
00:09:58
was back in the listing was already up
00:10:01
and running and already in the market
00:10:02
for sale I can move on right yeah how do
00:10:06
you practice being humble just sit down
00:10:12
down what is this concept of no
00:10:14
brilliant joks now we believe that um
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because we Embrace uh people with
00:10:19
different talents and skill set some
00:10:22
teammates are maybe your IQ is very high
00:10:25
some teammates have very low IQ but very
00:10:27
high EQ uh over here we don't believe uh
00:10:31
in um So-Cal having brilliant JS in the
00:10:33
in the in the organization what is the
00:10:35
meaning of brilliant JS that means you
00:10:37
can't be very intelligent you can be a
00:10:38
very capable person you can you can
00:10:40
perform things at a very high level but
00:10:42
if you're a jerk we want we don't want
00:10:44
you in the in the in the team right uh
00:10:46
because we believe that we can have very
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intelligent and talented people but they
00:10:51
can be nice and humble people that means
00:10:53
they have um they can't have a very high
00:10:56
level of empathy they can't have a very
00:10:58
high level of EQ to be a good team
00:11:02
player and uh we we value team player
00:11:05
more than intelligence I mean if you are
00:11:07
hardworking you're not as fast not as
00:11:09
quick not as intelligent that doesn't
00:11:11
matter I mean most of the time when I
00:11:12
interview my guys I don't even look at
00:11:14
their their resume I don't even look at
00:11:15
their c i don't even ask for that degree
00:11:17
sir right all we need is we want to see
00:11:19
whether are you a person that can work
00:11:21
in a team and uh believe that team
00:11:24
definitely achieves much more I keep
00:11:27
reminding myself that um there there's
00:11:29
always areas that I can improve I always
00:11:32
remind myself that no one is perfect so
00:11:34
with this I tell myself that I have to
00:11:36
be constantly aware of what I'm doing
00:11:39
and cannot be too complacent whenever I
00:11:41
get to achieve
00:11:43
things how do you being humble I think
00:11:46
everybody is always learning and growing
00:11:50
I don't bread I just tell the truth I
00:11:52
just be who I am and um just be humble I
00:11:56
mean yeah I always U be very grateful
00:11:59
for for what I have uh every day and
00:12:02
also staying humble in the industry uh
00:12:04
makes you a better person because you
00:12:06
never know when the Ty will change I
00:12:08
feel that uh because if let's say you
00:12:11
are good at something but then you look
00:12:14
other slowly you wouldn't succeed I
00:12:16
think if you want to go far you should
00:12:17
go together as a team instead of like
00:12:19
being alone and just succeeding alone
00:12:22
that's all for call values I still go
00:12:26
behind Okay go far together what does
00:12:28
this mean to you think of the Long Haul
00:12:31
game and uh you work together as a team
00:12:34
to reach there progressing together as a
00:12:37
team but also Going the
00:12:40
[Music]
00:12:54
Distance
00:12:58
together for
00:13:29
yeah people are more important than
00:13:31
Things So Def find what this means to
00:13:33
you this one to me is a bit hard because
00:13:37
whenever they sport something I'll score
00:13:38
them
00:13:39
first own but I will be the one to score
00:13:42
them yeah but here we are still
00:13:44
treasuring people more important than
00:13:46
things because once the relationship SP
00:13:49
we can't recover but for things we can
00:13:51
still buy buy it again it's not about
00:13:54
the deal it's not about uh how much you
00:13:57
achieve but it's about about the
00:13:59
relationships that you buil with the
00:14:01
people around you and I think that's
00:14:03
what special about this place this is I
00:14:06
think one of the most important internal
00:14:08
call Value people are more important
00:14:10
than things uh what does this mean this
00:14:12
means that um uh it has two
00:14:16
functions uh function number one is that
00:14:19
when we look at our customers uh they
00:14:21
are more important uh than um the
00:14:25
commission itself in the sense that we
00:14:27
look at them as people not as uh working
00:14:29
commissions we look at them as families
00:14:31
we look at them as relationships that we
00:14:33
want to build um number two is that
00:14:36
internally within a company we look at
00:14:38
our teammates our employees our our
00:14:42
staff um our partners as uh people as
00:14:46
people that very important to us uh more
00:14:48
important than non-living things yeah so
00:14:51
there's been many examples uh like
00:14:53
example we have um teammates that broke
00:14:57
um likes before have uh damage certain
00:15:00
camera equipments before and um
00:15:02
sometimes they'll come ask me a boss uh
00:15:04
sorry I just broke this thing and other
00:15:06
te will ask me oh how much is it need to
00:15:08
pay and all this kind of stuff so I told
00:15:10
them that it's okay no need to pay right
00:15:12
why is it that I say no need to pay so
00:15:14
here we have a no need to pay policy for
00:15:17
camera equipment okay the key rational
00:15:19
is because I want this feeling and I
00:15:22
want this methodology to spread to the
00:15:24
whole team in the sense that the moment
00:15:26
you join prb you are my partner you own
00:15:29
the brand together with everybody else
00:15:32
we build a brand together for the long
00:15:34
game we go far together and if I treat
00:15:37
you as a partner it means that this is
00:15:40
also part of your brand and if you're
00:15:42
thinking with a partner mentality
00:15:44
there's no reason why you will purposely
00:15:45
break an equipment if an equipment is
00:15:48
really damaged it is definitely
00:15:50
accidental right so if it's accidental I
00:15:53
will not require you to pay I as a boss
00:15:55
I will pay for it right and I will cover
00:15:57
I'll cover this accident and because I
00:15:59
choose to trust you as my partner and uh
00:16:02
we want everybody to come here with a
00:16:04
sense of safety net that uh you come and
00:16:07
work here give up your best you don't
00:16:08
have to be very fearful about small
00:16:11
little things you know um I break this
00:16:13
and break that of course as a partner we
00:16:15
want to take care of our equipments and
00:16:17
diligence and wisdom and taking care of
00:16:19
the equipment is very important but uh
00:16:21
we want people to work here without fear
00:16:23
so that's the main rationale of people
00:16:26
are more important than things
00:16:29
right I think uh there was an incident
00:16:31
where Bari actually broke one of the
00:16:33
light bu in I think it was chaki Studio
00:16:37
a 300
00:16:40
light and then he was uh not hour he
00:16:43
belongs to someone else so maybe pay for
00:16:46
it is someone else a studio light B yeah
00:16:48
someone else Studio light how you break
00:16:50
uh I unscrewed it and then oh
00:16:53
no we start work from home like last
00:16:56
year then we bring back one I make one
00:17:00
monitor then I accidentally dro the
00:17:02
monitor on the phone yeah from the
00:17:05
table and broke can the screen cannot
00:17:08
really the one yeah after that I st
00:17:12
call said don't worry I will buy you a
00:17:15
new one okay I remember one case uh I
00:17:19
lost the whole bunch of kid for one of
00:17:22
the L that I handle wow I really so wor
00:17:26
I know TR to call the lockmith out then
00:17:28
I informed Melvin a also so uh actually
00:17:32
byra is if I know that if other company
00:17:35
definitely the cost will be BMP by me so
00:17:37
but Mel agent just say one thing to me
00:17:39
actually uh this is something that you
00:17:41
don't wish to happen is not every time
00:17:43
just one time so he we actually speedit
00:17:45
the cost 50/50 so I feel that this uh
00:17:48
this thing actually tell me that in plb
00:17:50
uh people are more important than things
00:17:52
right so I think um what we believe is
00:17:55
uh all of us we will do our best to take
00:17:57
care of the things we are assigned to or
00:17:59
in what we're doing uh if accidents
00:18:01
happen it
00:18:02
happens um unintentionally yeah so what
00:18:05
do we mean by people are more important
00:18:08
than things um equipments and cameras
00:18:10
can be replaced but people are the true
00:18:13
assets of property Li
00:18:16
[Music]
