Delivering Halal Services (Clients Pay $10k+ For)

00:30:33
https://www.youtube.com/watch?v=R-JwGqX6e3Y

Resumen

TLDRVideoen handler om viktigheten av å levere resultater og ikke bare selge tjenester basert på tid eller kunnskapsnivå for å lykkes som entreprenør. Som muslimer er det en del av troen å levere høy kvalitet, og profeten Muhammad sa at Allah elsker når man perfeksjonerer sitt arbeid. Å bygge gode systemer for tjenestelevering og forretningsforhold gjør at man kan overstige kundekravene, skape lojalitet, og øke inntektene. Videoen deler tips for å sette opp effektive systemer som involverer serviceleveranse, klientrelasjoner, automatisering, og kommunikasjon. Onboarding-prosessen er viktig for å gi kunden en følelse av umiddelbar suksess, og ved å gå den ekstra milen kan man skille seg ut fra konkurrentene. Til slutt kan gode klienter gi flere kunder gjennom anbefalinger, og det hele kan dreie seg om en syklus av suksess.

Para llevar

  • 🔍 Fokus på resultater, ikke bare innsats eller tidsbruk.
  • 🌟 Eksellens i arbeid er en del av islamsk tro.
  • 🛠 Bygg strukturerte systemer for tjenesteleveranse.
  • 🤝 Sterke klientforhold er avgjørende for suksess.
  • 📈 Automatisering øker effektiviteten.
  • 🎯 Klar kommunikasjon med klientene er nøkkelen.
  • 📋 Gjennomgå klientens behov i detalj under onboarding.
  • 🎁 Gå den ekstra milen for klienttilfredshet.
  • 🔄 Fortsatt forbedring av forretningsprosesser.
  • 💼 Ærlighet og integritet i forretninger er essensielt.

Cronología

  • 00:00:00 - 00:05:00

    Personer betaler deg ikke for tiden, innsatsen eller kunnskapen din, men for resultatene du leverer. For å oppnå dette må man bygge systemer som ikke bare møter, men overgår kundens forventninger. Et godt tjenesteleveringssystem krever perfeksjon, en dyd understøttet av troen. Lever perfekte tjenester for å oppnå stor innvirkning og forhold til kundene, noe som til slutt vil føre til høyere inntekter.

  • 00:05:00 - 00:10:00

    Tjenestelevering starter med en strømlinjeformet ombordstigningsprosess hvor kundens førsteinntrykk etableres. Det er avgjørende å være godt forberedt gjennom grundig forskning, og sikre at klienten føler instant suksess rett etter avtalen. Videreføring i prosessen innebærer detaljert planlegging og måling av ytelse for å bekrefte at klientforventninger oppfylles.

  • 00:10:00 - 00:15:00

    Etter onboarding er det viktig å gi klienten en omfattende handlingsplan som beskriver mål, tidsfrister og forventede resultater. Fortsette å engasjere klienten med regelmessige statusoppdateringer og feire milepæler sammen når de oppnås. Dette styrker båndet og sikrer en løpende følelse av suksess for klienten gjennom samarbeidets varighet.

  • 00:15:00 - 00:20:00

    Effektiv prosjektstyring krever bruk av verktøy og automatisering for å maksimere effektivitetsnivået, spesielt når bedriften vokser. Å sette opp systemer til å håndtere rutinemessige prosesser slik som onboarding frigjør tid og energi for viktigere oppgaver. Delegere arbeidsoppgaver kan også være nødvendig når kapasiteten strekkes, men dette kommer som et sekundært trinn når en har vokst bedriften.

  • 00:20:00 - 00:25:00

    Sterk kundekommunikasjon er nøkkelen til suksess, med regelmessige samtaler for å opprettholde tillit og tilfredshet. Feire suksesser sammen for å styrke forholdet, ikke bare fokusere på resultater eller lønninger. Tjenestelevering handler om å overgå forventningene, perfeksjonere oppgaven, som i en hadith hvor profeten sa at Allah elsker når en mann fullfører oppgaven perfekt.

  • 00:25:00 - 00:30:33

    For å øke inntjeningene, fokuser på mersalg og verdiøkning for eksisterende kunder. Utforsk muligheter for å implementere prestasjonsbaserte avgifter for å øke potensialet. Etter at tjenestesystemene er på plass og relasjonene er sterke, vil tilfredse kunder lettere anbefale deg videre, hvilket driver vekst gjennom anbefalinger. Dette bygger en selvgående forretningssyklus for vekst og suksess.

Ver más

Mapa mental

Mind Map

Vídeo de preguntas y respuestas

  • Hva betaler kundene egentlig for?

    Kunder betaler for resultater, ikke bare for tiden, innsatsen eller kunnskapen du har.

  • Hvordan kan muslimer bygge suksessfulle virksomheter?

    Ved å levere tjenester som ikke bare møter, men overgår kundens forventninger, og ved å inkorporere troen på at perfeksjon av arbeid er elsket av Allah.

  • Hvorfor er forholdet til klientene viktig i forretningssammenheng?

    Et godt forhold til klientene skaper lojalitet, høyere inntekt og kan gi anbefalinger som fører til flere kunder.

  • Hvordan kan man forbedre tjenesteleveringssystemer?

    Ved å ha klare prosesser, automatisere hvor mulig, sette frykt for Gud i å være ærlig og pålitelig, og ved å sikre konstant kommunikasjon med klientene.

  • Hva er noen viktige aspekter av on-boarding prosessen?

    Forberedelse, klare forventninger, innhenting av nødvendig informasjon, og en varm velkomst som gir klienten en følelse av umiddelbar suksess.

  • Hvordan kan man forbedre kundeservice?

    Gjennom systematisk tilnærming, å gå den ekstra milen hvor mulig, og ved å opprettholde god kommunikasjon og ærlighet.

  • Hva er forskjellen mellom å gå en ekstra mil og å overlevere?

    Å gå en ekstra mil betyr å imponere klienten innenfor forventningene. Overlevering kan heve klientens standarder til et nivå som er vanskelig å opprettholde.

  • Hvorfor er det viktig å bygge systemer i en bedrift?

    Systemer gir struktur, effektivitet, og øker kvaliteten på tjenesteleveringen, noe som igjen fører til bedre kundetilfredshet og lojalitet.

  • Hva sier islam om forretningsetikk?

    Islam oppfordrer til ærlighet, pålitelighet, og forpliktelse til å levere høy kvalitet i arbeid, noe som er sett på som en del av troen og kan lede til stor belønning.

  • Hvordan kan man tjene mer på eksisterende kunder?

    Gjennom mersalg ved å tilby merverdi, bruke performance-baserte prisstrategier når erfarne, og ved å forhandle om større prosjekter basert på tidligere resultater.

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Desplazamiento automático:
  • 00:00:00
    what if I told you that people aren't
  • 00:00:02
    paying for your time your effort or even
  • 00:00:04
    your knowledge they are paying you for
  • 00:00:07
    one thing results and as Muslims
  • 00:00:11
    excellence in what we do isn't just a
  • 00:00:13
    business strategy it's part of our faith
  • 00:00:16
    the truth is anyone can sell a service
  • 00:00:20
    but very few can deliver results so
  • 00:00:23
    valuable that clients are willing to pay
  • 00:00:25
    thousands of dollars for it and that's
  • 00:00:27
    one of the biggest differences between
  • 00:00:30
    struggling Freelancers and successful
  • 00:00:32
    entrepreneurs so you must ask yourself
  • 00:00:35
    are you just doing the job or are you
  • 00:00:38
    striving to perfect it and deliver Real
  • 00:00:40
    Results today's video I'm going to show
  • 00:00:43
    you how you as a Muslim can build
  • 00:00:46
    systems that don't just meet the
  • 00:00:48
    expectations of your client but they
  • 00:00:51
    exceed them bringing you more Baraka
  • 00:00:53
    client loyalty and higher paychecks and
  • 00:00:56
    our Prophet Muhammad sallallahu alaihi
  • 00:00:58
    wasallam said verily Allah loves that
  • 00:01:01
    when any of you does a job you should
  • 00:01:03
    perfect it and this Hadith is the answer
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    to building a successful Hal business
  • 00:01:08
    because a great service will provide
  • 00:01:10
    great results Great impact great
  • 00:01:13
    relationships and eventually that will
  • 00:01:16
    lead to great money and paychecks and
  • 00:01:18
    also we must remember that our Prophet
  • 00:01:20
    Muhammad sallallahu alaihi wasallam said
  • 00:01:22
    the honest and trustworthy Merchant will
  • 00:01:25
    be with the prophets the truthful and
  • 00:01:27
    the martyrs which means that if we do
  • 00:01:29
    business in the right way and focus on
  • 00:01:31
    our Delivery Systems we are not only
  • 00:01:34
    able to build a successful H business in
  • 00:01:36
    this D but also build success for this
  • 00:01:40
    so in this video we are going to talk
  • 00:01:42
    about service Delivery Systems which
  • 00:01:45
    consist of four things the first thing
  • 00:01:47
    that we will focus on is Service
  • 00:01:48
    delivery in and of itself how to deliver
  • 00:01:50
    the right service and build systems
  • 00:01:52
    around it then the second thing is
  • 00:01:54
    client relationship how to build
  • 00:01:56
    relationships that increase the quality
  • 00:01:59
    of your service even more then we are
  • 00:02:01
    going to talk about how those systems
  • 00:02:02
    can make you more per client and at the
  • 00:02:04
    end we will focus on how you can get
  • 00:02:06
    more clients Easier by having the right
  • 00:02:09
    systems because you must understand that
  • 00:02:11
    business is all about Building Systems
  • 00:02:14
    and processes especially when you want
  • 00:02:16
    to grow and skill and you can probably
  • 00:02:19
    relate to this when you start your
  • 00:02:20
    business you will see that there are so
  • 00:02:23
    many things that you have to do sales
  • 00:02:25
    for example you need to work with
  • 00:02:26
    deadlines and manage them in the right
  • 00:02:28
    way you need to send updates to your
  • 00:02:29
    client cents when are you going to do
  • 00:02:31
    that invoicing them in the right time
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    you have meetings you have you have on
  • 00:02:34
    boarding processes results that you need
  • 00:02:37
    to take care of Finance there are so
  • 00:02:39
    many things that you need to do and that
  • 00:02:41
    can sometimes be very overwhelming and
  • 00:02:43
    that's when systems and processes come
  • 00:02:45
    to place so instead of focusing on all
  • 00:02:47
    of this together at the same time a
  • 00:02:49
    better thing is to build a process
  • 00:02:50
    around it a step-by-step process for
  • 00:02:53
    example your process could start with
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    Sals then once you've closed the client
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    you start the onboarding process and
  • 00:02:59
    during the onboarding process you start
  • 00:03:01
    with a kickoff call then based on all of
  • 00:03:03
    that information you start briefing with
  • 00:03:05
    your team and everyone that is involved
  • 00:03:07
    you set up the campaign and everything
  • 00:03:09
    that you do in order to really start
  • 00:03:10
    working on the project then you will
  • 00:03:12
    make sure that all of the data will be
  • 00:03:13
    measured in the right way you focus on
  • 00:03:15
    improving that and that leads to the
  • 00:03:17
    results that you want now this is just
  • 00:03:19
    an example but you need to make sure
  • 00:03:21
    that you build processes in every
  • 00:03:24
    individual part of your business because
  • 00:03:26
    that's actually the customer experience
  • 00:03:28
    where your clients are going through and
  • 00:03:30
    that way when you manage that in the
  • 00:03:31
    right way you can see where a client is
  • 00:03:33
    in that process what they are expecting
  • 00:03:35
    you can build systems around it you can
  • 00:03:36
    build automations around it everything
  • 00:03:39
    like that and in order to build such a
  • 00:03:40
    system for yourself you need to identify
  • 00:03:43
    all the processes in your business and
  • 00:03:45
    build a system around it identify
  • 00:03:47
    everything that is going on write it
  • 00:03:49
    down and make sure that you think about
  • 00:03:51
    how you can increase the quality of that
  • 00:03:53
    part so that the customer experience is
  • 00:03:55
    at the highest level and that way you
  • 00:03:57
    build a secret system behind your
  • 00:03:59
    success
  • 00:04:00
    because those systems will work for you
  • 00:04:02
    the more focus and Clarity you have the
  • 00:04:04
    better results you can produce the more
  • 00:04:06
    focused you will be etc etc it can even
  • 00:04:09
    lead to exceeding your client
  • 00:04:11
    expectations leading to an amazing
  • 00:04:13
    customer experience and that's one of
  • 00:04:15
    the most important things and in a
  • 00:04:17
    recent study many business owners were
  • 00:04:19
    asked what kind of people they would
  • 00:04:21
    rather work with people that have better
  • 00:04:23
    services or people that provide better
  • 00:04:26
    results and it might surprise you but
  • 00:04:28
    94% sent chose service over results so
  • 00:04:32
    yes of course it's very important that
  • 00:04:34
    you deliver the right results and having
  • 00:04:36
    systems will determine that you have the
  • 00:04:38
    right results but the service that you
  • 00:04:40
    provide for your client is way more
  • 00:04:43
    important than the results and that's
  • 00:04:45
    where we will focus on today inshallah
  • 00:04:47
    now let's start with the first step
  • 00:04:49
    Service delivery and when speaking about
  • 00:04:50
    Service delivery there are a few things
  • 00:04:52
    that you need to keep in mind you need a
  • 00:04:54
    good onboarding process a game plan that
  • 00:04:56
    you share with your client and your team
  • 00:04:58
    management and communication
  • 00:05:00
    Automation and when there are more
  • 00:05:02
    people involved or when you your
  • 00:05:03
    business is growing how you can delegate
  • 00:05:05
    that to a team now let's start zooming
  • 00:05:08
    into the onboarding process and your
  • 00:05:10
    onboarding process is very important
  • 00:05:13
    it's your first impression after the
  • 00:05:14
    seal has been made and that's one of the
  • 00:05:17
    most important moments because after
  • 00:05:19
    someone made a transaction or signed a
  • 00:05:21
    contract or anything like that you need
  • 00:05:23
    to make sure that they are happy about
  • 00:05:25
    the decision that they've made so the
  • 00:05:26
    onboarding process is very very
  • 00:05:29
    important and you need to make sure that
  • 00:05:31
    it's smooth and easy and when speaking
  • 00:05:33
    about onboarding there are a few
  • 00:05:35
    different stages that your client must
  • 00:05:36
    go through starting with the pre-
  • 00:05:38
    onboarding everything that happens right
  • 00:05:40
    after the seill then you have the
  • 00:05:42
    onboarding call which is very important
  • 00:05:44
    and then the post onboarding everything
  • 00:05:46
    that happens directly after you had this
  • 00:05:48
    onboarding call so before the onboarding
  • 00:05:50
    it's very important that you do some
  • 00:05:52
    research that you exactly know who this
  • 00:05:54
    client is and also what kind of things
  • 00:05:56
    he already told you in the sales call or
  • 00:05:58
    anything like that because something
  • 00:06:00
    that can be very irritating for a client
  • 00:06:02
    is that he needs to share things with
  • 00:06:03
    you that he actually already told you or
  • 00:06:06
    things that you can already find online
  • 00:06:08
    when you ask him a question about
  • 00:06:09
    something that is already on his website
  • 00:06:11
    for example then he might be thinking
  • 00:06:13
    like oh he didn't really do good
  • 00:06:15
    research and when you are prepared
  • 00:06:17
    during your on boarding call and exactly
  • 00:06:19
    know everything about the client that
  • 00:06:20
    you were able to found then the client
  • 00:06:22
    will be thinking oh hey this man did
  • 00:06:25
    really good research you know and that's
  • 00:06:27
    very important that's what you want and
  • 00:06:28
    then preparation is also very important
  • 00:06:31
    doing research is preparing making sure
  • 00:06:33
    that you outline the call and write down
  • 00:06:35
    everything that you need from the client
  • 00:06:37
    before you can start is also very
  • 00:06:38
    important from where I come from they
  • 00:06:40
    say preparation is half of the work and
  • 00:06:43
    that's really true when you are prepared
  • 00:06:45
    things will go easier in every aspect
  • 00:06:47
    and that's not only during this
  • 00:06:49
    onboarding call but in every aspect of
  • 00:06:50
    your business when you build processes
  • 00:06:52
    you are better prepared and things will
  • 00:06:54
    go easier both for you as for your
  • 00:06:56
    clients and also something that I really
  • 00:06:59
    like and and think is also really
  • 00:07:01
    important to do is making sure that your
  • 00:07:03
    client experiences something like
  • 00:07:05
    instant success and of course most of
  • 00:07:07
    the time for example if you are building
  • 00:07:09
    a website or when you're running paid
  • 00:07:11
    ads or doing marketing copyrighting
  • 00:07:13
    anything like that it's really hard to
  • 00:07:15
    already give him instant success or
  • 00:07:17
    instant results or anything like that
  • 00:07:19
    but you must make sure that after the
  • 00:07:21
    transaction like right after the seal
  • 00:07:23
    that they experience something that
  • 00:07:25
    makes them feel happy about the decision
  • 00:07:27
    that they've made for example what we
  • 00:07:29
    did did in our agency for your brand
  • 00:07:31
    right after the client signed the
  • 00:07:32
    contract was sending them a whole
  • 00:07:34
    digital onboarding process and the
  • 00:07:36
    person that you see here on the screen
  • 00:07:38
    is my colleague Melvin who shared a
  • 00:07:40
    video where he is like celebrating the
  • 00:07:42
    fact that the client started working
  • 00:07:44
    with us we gave them a warm welcome we
  • 00:07:46
    introduced them to the team and even
  • 00:07:48
    like you can see on the screen right
  • 00:07:49
    over there we convinced them that they
  • 00:07:51
    made the right decision by showing them
  • 00:07:53
    results that other clients got while
  • 00:07:55
    working with us and after watching that
  • 00:07:57
    video they could start an onboarding
  • 00:07:59
    themselves where we would ask them a few
  • 00:08:00
    couple questions before we dive into the
  • 00:08:03
    call so that we are better prepared and
  • 00:08:05
    they also know what to expect and I
  • 00:08:07
    don't necessarily mean that you have to
  • 00:08:08
    do that of course but you just need to
  • 00:08:10
    make sure that they experience some sort
  • 00:08:12
    of instant success something that makes
  • 00:08:15
    them feel good you can record a quick
  • 00:08:16
    little video share that to them or
  • 00:08:19
    something that we also did was sending
  • 00:08:20
    them a little package so we send them a
  • 00:08:23
    little gift box with some fruit a
  • 00:08:24
    personal card and some little presents
  • 00:08:26
    that we actually sent to the home
  • 00:08:28
    address of this client so there are a
  • 00:08:29
    lot of things that you can do to show
  • 00:08:31
    appreciation and let the client have a
  • 00:08:33
    very amazing experience right from the
  • 00:08:36
    beginning and then in the next stage we
  • 00:08:38
    will have the onboarding call the call
  • 00:08:40
    with your client where you need to make
  • 00:08:41
    sure that also this is an instant
  • 00:08:43
    success you need to be clear ask the
  • 00:08:46
    right questions and make sure that your
  • 00:08:47
    client is really excited about starting
  • 00:08:50
    this partnership with you and that
  • 00:08:51
    starts with asking the right info
  • 00:08:53
    getting the right info asking the right
  • 00:08:55
    questions and making sure that you have
  • 00:08:57
    everything that you need in order to
  • 00:08:59
    start as soon as possible after this
  • 00:09:01
    call because the most annoying thing is
  • 00:09:03
    that you need things after the onb
  • 00:09:05
    boarding call that you constantly ask
  • 00:09:06
    questions to your clients you need to
  • 00:09:08
    make sure that after this call you have
  • 00:09:10
    everything you need to directly start
  • 00:09:12
    working and that starts with getting the
  • 00:09:14
    right info also you can use this call to
  • 00:09:16
    already set up the processes together
  • 00:09:18
    with your client for example if you're
  • 00:09:20
    going to run ads you need to set up a ad
  • 00:09:22
    account connect the right payment
  • 00:09:24
    methods you can do this in the
  • 00:09:25
    onboarding call already or when you are
  • 00:09:27
    building a website you can ask access to
  • 00:09:29
    domain email hosting everything like
  • 00:09:32
    that then just like I said you need to
  • 00:09:34
    set expectations make sure that you tell
  • 00:09:36
    your client everything that he can
  • 00:09:38
    expect what steps you're going to take
  • 00:09:40
    when he can expect what and everything
  • 00:09:42
    that will be included in this
  • 00:09:43
    partnership also it's very important
  • 00:09:45
    that you ask the right questions at that
  • 00:09:47
    moment just like I said you need all of
  • 00:09:48
    the information and also communicating
  • 00:09:50
    it to them maybe they have questions
  • 00:09:52
    that they want to ask you make sure that
  • 00:09:54
    everything is clear at the end of this
  • 00:09:56
    call and that you communicate the next
  • 00:09:57
    steps to them and then then after you
  • 00:09:59
    had this onboarding call you directly
  • 00:10:02
    get into action starting with finishing
  • 00:10:04
    a game plan which I will dive deeper
  • 00:10:06
    into during this video but long story
  • 00:10:09
    short the game plan is actually an
  • 00:10:11
    overview of everything that the client
  • 00:10:12
    can expect it will include everything
  • 00:10:15
    that you have been talking about in the
  • 00:10:16
    on boarding call in the sales processes
  • 00:10:18
    the targets everything like that and
  • 00:10:21
    then you get to work it's important that
  • 00:10:23
    you immediately start working on it so
  • 00:10:24
    that you can provide the results as soon
  • 00:10:26
    as possible and then maybe after a
  • 00:10:28
    couple of days or a couple couple of
  • 00:10:29
    weeks you make sure that you also
  • 00:10:31
    schedule some check-in calls with both
  • 00:10:33
    your client and maybe with the people
  • 00:10:35
    that are involved for example your team
  • 00:10:37
    it can go through calls but also can go
  • 00:10:39
    with looms video updates messages
  • 00:10:42
    something like that because you can work
  • 00:10:44
    very hard but the client must see that
  • 00:10:46
    as well he must feel that there is
  • 00:10:47
    something happening it cannot happen
  • 00:10:49
    that after the onboarding call they
  • 00:10:50
    don't hear anything from you for 3 4
  • 00:10:52
    months or something like that for
  • 00:10:54
    example building a website can take very
  • 00:10:56
    long but make sure that you show them
  • 00:10:58
    the process step by step that they have
  • 00:11:00
    the feeling that there's something
  • 00:11:01
    happening also when you're doing
  • 00:11:03
    copyrighting maybe the deadline is in
  • 00:11:05
    one month make sure that you're sending
  • 00:11:06
    some weekly updates that the client
  • 00:11:08
    feels that there's something happening
  • 00:11:10
    because that also will lead to some
  • 00:11:11
    instant success wherever the client is
  • 00:11:13
    in the process they need to feel that
  • 00:11:15
    they are growing that something is
  • 00:11:17
    happening that someone is working very
  • 00:11:18
    hard so after the onboarding call you
  • 00:11:21
    give them a lot of instant success you
  • 00:11:22
    give them a game plan that confirms
  • 00:11:24
    everything that you've been talking
  • 00:11:26
    about with the right goals targets you
  • 00:11:28
    start working and giving him updates and
  • 00:11:30
    he feels that there's something
  • 00:11:32
    happening you know and that's that's the
  • 00:11:33
    most important part and that way you
  • 00:11:35
    start off your partnership with a really
  • 00:11:37
    good intention with the right mindset
  • 00:11:40
    with the right flow energy everything
  • 00:11:42
    like that it's amazing and now let's
  • 00:11:44
    Zoom a little bit deeper into the game
  • 00:11:46
    plan that you sent after the on boarding
  • 00:11:47
    call because a great game plan will
  • 00:11:50
    boost your client's experience and also
  • 00:11:52
    makes the produce and goals clearer for
  • 00:11:54
    you and maybe your team that could be
  • 00:11:56
    involved just like I said this is the
  • 00:11:58
    most important thing you need to do
  • 00:12:00
    after you're on boarding a good game
  • 00:12:02
    plan will set the tone and intention for
  • 00:12:04
    the rest of the partnership and that
  • 00:12:06
    includes a main overview the main
  • 00:12:08
    overview is actually all of the
  • 00:12:09
    information that you share with your
  • 00:12:11
    client about yourself your company your
  • 00:12:13
    team for example the processes systems
  • 00:12:15
    that you use just to make sure that your
  • 00:12:17
    client is understanding a little bit
  • 00:12:19
    more about what you're doing for example
  • 00:12:21
    when you're building a website your
  • 00:12:23
    client just wants a website but he has
  • 00:12:24
    no clue what is happening how that
  • 00:12:26
    process works step by step so make sure
  • 00:12:29
    to communicate it a little bit more
  • 00:12:30
    clearly then you're going to include the
  • 00:12:32
    deliverables just like I said for
  • 00:12:34
    example if you have sold a website then
  • 00:12:37
    that will be the end result the end
  • 00:12:38
    product but you need to be a little bit
  • 00:12:40
    more specific how many pages will be on
  • 00:12:42
    that website is it responsive on both
  • 00:12:44
    mobile is it accessible on every
  • 00:12:46
    platform is the copy included the images
  • 00:12:49
    design how does that work is the hosting
  • 00:12:51
    included yes or no you need to make sure
  • 00:12:53
    that you really clearly communicate
  • 00:12:55
    everything that you will be delivering
  • 00:12:57
    at the end of the partnership or on the
  • 00:12:58
    month basis if you're running ads for
  • 00:13:00
    example then you turn those deliverables
  • 00:13:02
    into goals and clear targets because a
  • 00:13:05
    client for example is not buying a
  • 00:13:07
    website because he wants a website he's
  • 00:13:09
    buying a website because he wants to
  • 00:13:10
    generate more traffic because he wants
  • 00:13:12
    to increase his online customer
  • 00:13:14
    experience because he wants a website or
  • 00:13:16
    a web shop that converts into sales and
  • 00:13:18
    leads so make sure that you write it
  • 00:13:19
    down in that way just like I said in
  • 00:13:21
    many of my videos the more value you
  • 00:13:23
    deliver the more you can charge so
  • 00:13:25
    please focus and include those targets
  • 00:13:27
    as well and make sure that your whole
  • 00:13:28
    Pro process is focused on getting these
  • 00:13:31
    results then link all of that to the
  • 00:13:33
    right time frames and deadlines make
  • 00:13:35
    sure that your client and your team
  • 00:13:37
    understands when you want to finish
  • 00:13:38
    certain tasks it's like a step-by-step
  • 00:13:41
    process make sure that you communicate
  • 00:13:42
    to your client when he can expect some
  • 00:13:44
    things and updates from you and also for
  • 00:13:47
    yourself it's better to make sure that
  • 00:13:48
    the big task that you have is divided
  • 00:13:50
    into little steps that you can take then
  • 00:13:52
    the last thing is giving the right
  • 00:13:53
    instructions to both your team to
  • 00:13:55
    yourself but also to your client if
  • 00:13:57
    there's anything that you still need
  • 00:13:58
    from on a specific time make sure that
  • 00:14:00
    it's written down in there and that way
  • 00:14:02
    you have a game plan that is completely
  • 00:14:04
    ready to start executing on and I
  • 00:14:07
    understand you might be thinking that
  • 00:14:08
    this is very time intensive and yes of
  • 00:14:10
    course it takes some time to write down
  • 00:14:11
    a very good game plan but this is when
  • 00:14:13
    systems come to place because if you're
  • 00:14:15
    delivering the same service to all of
  • 00:14:17
    your clients then 95% of every game plan
  • 00:14:20
    that you send to your clients will be
  • 00:14:22
    the same you just need to make sure that
  • 00:14:24
    you personalize it and change some
  • 00:14:26
    Fields if necessary but you are just
  • 00:14:28
    following that step by-step process that
  • 00:14:30
    is the same for every single client now
  • 00:14:32
    let's move into the third step of the
  • 00:14:34
    delivery process which is management
  • 00:14:36
    because when working with a client it is
  • 00:14:38
    really important to be organized both
  • 00:14:41
    for you and your team as for your client
  • 00:14:43
    because just like I said in the
  • 00:14:44
    beginning of this video there is so much
  • 00:14:46
    going on in your business you need to
  • 00:14:48
    make sure that you understand where a
  • 00:14:50
    client is in that process setting up the
  • 00:14:52
    right expectations making sure that
  • 00:14:54
    you're hitting deadlines because
  • 00:14:56
    otherwise if your schedule is a chaos
  • 00:14:58
    your client will feel and see that as
  • 00:14:59
    well which makes them feel less happy
  • 00:15:01
    and excited about your service and
  • 00:15:03
    that's when you can use systems tools
  • 00:15:05
    and software to manage your projects
  • 00:15:07
    such as Trello or notion just use the
  • 00:15:10
    right systems to manage your projects
  • 00:15:12
    throughs deadlines tasks etc etc and
  • 00:15:15
    that way you have a very clear picture
  • 00:15:17
    of everything that is going on in your
  • 00:15:18
    business you can see where you are
  • 00:15:20
    working on what has the most priority
  • 00:15:23
    and then you have just time to focus on
  • 00:15:25
    the things that needs to happen right
  • 00:15:26
    now because the more things you need to
  • 00:15:28
    do the more brain capacity it will take
  • 00:15:30
    but by brain dumping and writing down
  • 00:15:32
    all of the tests that you need to do you
  • 00:15:34
    will have more focus on the things that
  • 00:15:35
    you need to do right now and this will
  • 00:15:37
    give both sides absolute Clarity on what
  • 00:15:40
    they're working on like I said both for
  • 00:15:42
    you for your team as for your client
  • 00:15:44
    then the next step is that you automate
  • 00:15:46
    the process even more because Allah
  • 00:15:47
    subhana tala gave us a certain amount of
  • 00:15:49
    energy and time that we can use and that
  • 00:15:51
    we need to use in the right way you know
  • 00:15:53
    but the more clients you're getting the
  • 00:15:55
    more things you need to do and then at
  • 00:15:57
    some point you're reaching the capacity
  • 00:15:59
    of your energy and time and that's when
  • 00:16:01
    software and tools are very essential
  • 00:16:03
    because you can automate a lot of
  • 00:16:04
    processes and things that you're
  • 00:16:06
    currently doing manually so the more
  • 00:16:07
    software and tools you use the more
  • 00:16:09
    space you create in your time and your
  • 00:16:11
    energy it's a constant balance between
  • 00:16:13
    this and that's why it's so important
  • 00:16:15
    for example you can use zapier and
  • 00:16:17
    zapier is a tool that can let you
  • 00:16:19
    automate nearly everything which can
  • 00:16:21
    save you time that you can spend the
  • 00:16:23
    more important tasks for example you can
  • 00:16:25
    automate the whole on boarding process
  • 00:16:27
    that we've just been talking about well
  • 00:16:29
    actually almost you can automatically
  • 00:16:31
    send them a welcome email sending them a
  • 00:16:33
    payment link sending the contract adding
  • 00:16:36
    them into a right chat setting up the
  • 00:16:38
    whole system I mean with zapier for
  • 00:16:40
    example you can just set up triggers
  • 00:16:42
    after the contract has been signed the
  • 00:16:44
    onboarding link will automatically be
  • 00:16:45
    sent a welcome email will automatically
  • 00:16:47
    be sent you can set up these triggers to
  • 00:16:49
    really automate that whole process so
  • 00:16:51
    you don't have to think about that
  • 00:16:53
    anymore and another way to do that once
  • 00:16:55
    you grow bigger with your company is to
  • 00:16:57
    delicate more of your tasks because just
  • 00:16:59
    like I said The more you grow the more
  • 00:17:01
    tasks and the more responsibilities
  • 00:17:02
    you're getting and hiring team members
  • 00:17:04
    for example is a way to buy back time
  • 00:17:07
    and to keep focus on the most important
  • 00:17:09
    things however you shouldn't worry about
  • 00:17:11
    this yet if you're just starting out you
  • 00:17:13
    know it's a step-by-step journey in the
  • 00:17:14
    beginning you just have to work really
  • 00:17:16
    really hard but the more your revenue is
  • 00:17:18
    growing the more you can use that
  • 00:17:20
    Revenue to hire a team buy the right
  • 00:17:23
    systems automate the process more
  • 00:17:25
    because if you just work hard now you
  • 00:17:27
    can use these systems in order to buy
  • 00:17:29
    back time later and then once you have
  • 00:17:32
    set up your service delivery in the
  • 00:17:33
    right way it's time to focus on the
  • 00:17:35
    client relationship and the client
  • 00:17:37
    relationship consists of a few things on
  • 00:17:39
    your communication when are you going to
  • 00:17:41
    have meetings chats updates everything
  • 00:17:44
    like that also Service delivery is part
  • 00:17:46
    of your client relationship because how
  • 00:17:48
    you deliver it will determine how they
  • 00:17:49
    feel about you and your service we will
  • 00:17:51
    be zooming in a little bit into going
  • 00:17:53
    that extra mile how you can set yourself
  • 00:17:55
    apart from all of the competitors in the
  • 00:17:57
    space your character your value vales
  • 00:17:59
    and your honesty during that partnership
  • 00:18:01
    because of course as Muslims it is very
  • 00:18:03
    important that we're not only focused on
  • 00:18:05
    money and the results and anything like
  • 00:18:07
    that no we have to understand that
  • 00:18:08
    business is all about building
  • 00:18:10
    relationships and providing a right
  • 00:18:12
    service to your clients so in this
  • 00:18:14
    section we will cover how to have and
  • 00:18:16
    create the best relationship with your
  • 00:18:18
    clients and this step is very very
  • 00:18:21
    crucial if you want to benefit from step
  • 00:18:23
    three and four as well because that will
  • 00:18:26
    teach you how to leverage that
  • 00:18:27
    relationship to even make more money
  • 00:18:29
    inshallah you have to understand that
  • 00:18:31
    your relationship with your clients is
  • 00:18:33
    the most important thing just like I
  • 00:18:35
    shared in the beginning of this video
  • 00:18:37
    with the study they've done service is
  • 00:18:39
    more important than the results and your
  • 00:18:41
    service is the way you're working the
  • 00:18:43
    way you're interacting the way you're
  • 00:18:44
    hitting deadlines communication and
  • 00:18:47
    that's building a relationship you know
  • 00:18:49
    business actually isn't all about money
  • 00:18:51
    results it's just building relationships
  • 00:18:54
    the better you are in seals the better
  • 00:18:56
    you are in communication the more you
  • 00:18:58
    will grow with your business because you
  • 00:18:59
    can have the best results the best
  • 00:19:01
    experience and skills and case studies
  • 00:19:04
    but without a good relationship and a
  • 00:19:05
    good service it all means nothing you
  • 00:19:08
    can see it as just some sort of triangle
  • 00:19:11
    the closer the relationship with your
  • 00:19:13
    clients will become the more they trust
  • 00:19:15
    you and the more they would love to pay
  • 00:19:17
    you now let's dive a little bit deeper
  • 00:19:19
    into that and start with the
  • 00:19:20
    communication and let's imagine 6 months
  • 00:19:23
    from now on you've grown your business
  • 00:19:24
    to 17K a month inshallah and you've
  • 00:19:27
    decided to hire someone to to help you
  • 00:19:29
    with some important tasks but after
  • 00:19:31
    working for a little while you seem to
  • 00:19:32
    not be able to get a response from him
  • 00:19:35
    you can't hop on a call with him he
  • 00:19:36
    responds a day later he's very bad in
  • 00:19:38
    communication now how would you feel
  • 00:19:40
    about that if you're thinking long term
  • 00:19:42
    you would know that this is
  • 00:19:44
    unsustainable and the clients you will
  • 00:19:46
    be working with will know it too if your
  • 00:19:48
    service and communication is not good
  • 00:19:50
    The Experience won't either and the
  • 00:19:52
    relationship will never last long and
  • 00:19:54
    this is why communication is really
  • 00:19:56
    really important now there's five steps
  • 00:19:58
    that I want to share with you to make
  • 00:20:00
    sure you have great communication with
  • 00:20:01
    your clients and all that starts with
  • 00:20:03
    bi-weekly check-in calls make sure that
  • 00:20:05
    every 2 weeks you're speaking your
  • 00:20:07
    client directly in a video face tof face
  • 00:20:09
    call or anything like that just to make
  • 00:20:12
    sure that you can have some little
  • 00:20:13
    conversations with them speak about
  • 00:20:15
    everything that is going on to keep each
  • 00:20:17
    other accountable the second thing is
  • 00:20:19
    that you constantly update them along
  • 00:20:21
    the way so after you have finished a new
  • 00:20:23
    task you will let them know what you've
  • 00:20:25
    done and that can be on a daily basis
  • 00:20:27
    with just a little MCH or on a weekly
  • 00:20:29
    basis client must constantly feel that
  • 00:20:32
    there's something going on and happening
  • 00:20:34
    also it's really important to reply fast
  • 00:20:36
    that way the client will feel that he
  • 00:20:38
    can trust and rely on you and that they
  • 00:20:40
    feel that they've been taken seriously
  • 00:20:41
    also try to answer their questions in
  • 00:20:43
    depth just be very clear in your
  • 00:20:45
    communication don't make those stories
  • 00:20:46
    too long make sure that you give answers
  • 00:20:48
    to them that they can understand and the
  • 00:20:50
    fifth thing which is also a very
  • 00:20:52
    important one is congratulate them and
  • 00:20:54
    celebrate together when you've reached
  • 00:20:56
    certain Milestones or results or
  • 00:20:58
    deadlines make sure that you celebrate
  • 00:21:00
    it in the right way but keep in mind in
  • 00:21:02
    a Hal way of course you can send them
  • 00:21:04
    some gifts you can go on a lunch or
  • 00:21:06
    dinner together or just be happy about
  • 00:21:08
    the fact that you're growing and with
  • 00:21:10
    implementing these five steps you'll
  • 00:21:12
    make sure that your client will be happy
  • 00:21:14
    about the fact that they chose you to
  • 00:21:15
    work with even with average results they
  • 00:21:18
    will be happy about your service you as
  • 00:21:20
    a person the connection and the hard
  • 00:21:22
    work that you're providing now the
  • 00:21:24
    second part of building a right client
  • 00:21:25
    relationship is by implementing the
  • 00:21:27
    service delivery in the right way
  • 00:21:29
    because the delivery of your service is
  • 00:21:31
    the completing piece that you need to an
  • 00:21:34
    amazing client experience and in order
  • 00:21:36
    to have a great service delivery is not
  • 00:21:38
    just about the systems that we've been
  • 00:21:40
    talking about in the beginning of this
  • 00:21:41
    video it's about the outcome that your
  • 00:21:44
    service is providing the fact that you
  • 00:21:46
    deliver on time making sure that the
  • 00:21:48
    quality of your work is professional and
  • 00:21:50
    good and that you listen carefully to
  • 00:21:51
    everything that they are saying and
  • 00:21:53
    implemented in the right way because we
  • 00:21:55
    must not forget the Hadith that I shared
  • 00:21:56
    in the beginning of this training where
  • 00:21:58
    our Prophet Muhammad sallallahu alaihi
  • 00:21:59
    wasallam said verely Allah loves that
  • 00:22:02
    when any of you does a job he should
  • 00:22:04
    perfect it and that way our business can
  • 00:22:07
    serve both for us right now in this D as
  • 00:22:09
    for the just do your best to deliver the
  • 00:22:12
    best quality and Trust in Allah subhana
  • 00:22:15
    wa tala's plan because eventually
  • 00:22:17
    everything comes from him and the third
  • 00:22:19
    important thing for building the right
  • 00:22:21
    client relationship is making sure that
  • 00:22:23
    you go for that extra mile because going
  • 00:22:25
    the extra mile will set you apart from
  • 00:22:27
    all of your competitors
  • 00:22:29
    but before we start doing that you must
  • 00:22:31
    understand that there is a very thin
  • 00:22:33
    line between going that extra mile and
  • 00:22:35
    overd delivering and overd delivering is
  • 00:22:37
    not what we want I'm not talking about
  • 00:22:39
    that over here and you shouldn't overd
  • 00:22:41
    deliver because then the client's
  • 00:22:43
    expectations will rise requiring you to
  • 00:22:46
    always having to overd deliver as it
  • 00:22:48
    then becomes the standard in your
  • 00:22:49
    client's eyes and that's not what we
  • 00:22:51
    want and on the other hand by going that
  • 00:22:53
    extra mile you will impress your client
  • 00:22:55
    and increase the retention making sure
  • 00:22:57
    that you will stand out in the crowd of
  • 00:22:59
    all of your competitors and the way you
  • 00:23:01
    do that is by being unique and making
  • 00:23:03
    sure that you give it your all Always by
  • 00:23:06
    having a good structured system insane
  • 00:23:08
    results good quality service good
  • 00:23:10
    communication everything like that and
  • 00:23:12
    it might surprise you but there are very
  • 00:23:15
    few people here in the market that are
  • 00:23:17
    really willing to give it them all and
  • 00:23:18
    in a time where everyone is weak and not
  • 00:23:20
    really disciplined it is for you easier
  • 00:23:22
    than ever if you decide to just put in
  • 00:23:24
    that hard work and then we have the
  • 00:23:26
    character which is also very important
  • 00:23:28
    an and determines the person that you
  • 00:23:30
    are in the eyes of your client for
  • 00:23:31
    example let's say that you hired someone
  • 00:23:34
    and you faced a problem that you want
  • 00:23:35
    him to solve then which response and
  • 00:23:37
    reaction would you prefer would you
  • 00:23:39
    prefer this person who when you give him
  • 00:23:42
    a problem replies with I'll get on it as
  • 00:23:44
    soon as possible just give me 10 minutes
  • 00:23:47
    and I'll solve it for you or it's not a
  • 00:23:49
    big problem I've seen it thousands of
  • 00:23:50
    times I will fix it for you or I got it
  • 00:23:53
    I will find a solution and send it to
  • 00:23:55
    you in a second I mean that shows the
  • 00:23:56
    characteristics of someone who's very
  • 00:23:59
    confident very certain and therefore
  • 00:24:01
    trustworthy or would you prefer this
  • 00:24:03
    funny man that when you give him a
  • 00:24:05
    problem that replies with it's really
  • 00:24:07
    hard I don't know let me check it I'm
  • 00:24:10
    not sure if it is even possible to solve
  • 00:24:12
    this or I will try my best but I don't
  • 00:24:15
    know if I can solve it I mean it's very
  • 00:24:17
    clear that this man is not confident
  • 00:24:19
    very uncertain and therefore
  • 00:24:20
    untrustworthy I mean maybe it's a very
  • 00:24:23
    simple example but so many entrepreneurs
  • 00:24:25
    especially in the beginning are making
  • 00:24:27
    these mistakes and I understand of
  • 00:24:28
    course you're not going to become highly
  • 00:24:30
    experienced overnight but you can be
  • 00:24:32
    confident I mean you can be that person
  • 00:24:35
    who gives it everything and always looks
  • 00:24:37
    for Solutions you know the person that
  • 00:24:39
    never gives up and just like I said
  • 00:24:41
    there are so very few people out there
  • 00:24:44
    who are really doing this but people and
  • 00:24:46
    especially entrepreneurs love it when
  • 00:24:48
    you are so certain and giving it your
  • 00:24:50
    all so it's in your hands make sure that
  • 00:24:52
    you take that very seriously now the
  • 00:24:54
    last part and that Finishing Touch of
  • 00:24:56
    building the right client relationship
  • 00:24:58
    is being honest honesty is so important
  • 00:25:01
    especially as a Muslim we already know
  • 00:25:04
    that we need to be honest and seek
  • 00:25:05
    Allah's approval I mean the man with the
  • 00:25:08
    best character the best that have ever
  • 00:25:10
    lived on this Earth is our beloved
  • 00:25:13
    Prophet Muhammad s wasam and we should
  • 00:25:15
    make sure that we follow his footsteps
  • 00:25:17
    we must make sure that we see him as the
  • 00:25:19
    best example also when doing business so
  • 00:25:22
    I hope that you already understand that
  • 00:25:24
    but I just wanted to put it in here as a
  • 00:25:26
    reminder for you to show show you that
  • 00:25:28
    it's very important and let me remind
  • 00:25:30
    you one more time of the Hadith that I
  • 00:25:32
    shared earlier in this video with you
  • 00:25:34
    where our Prophet Muhammad sallah alhi
  • 00:25:35
    wasallam said the honest and trustworthy
  • 00:25:38
    Merchant will be with the prophets the
  • 00:25:40
    truthful and the martyrs and this is
  • 00:25:42
    such an amazing promise I mean if you
  • 00:25:44
    set up your business in the right way
  • 00:25:46
    and treat your clients with the Islamic
  • 00:25:48
    values your business can be your ticket
  • 00:25:50
    to Jenna inshallah tal and now that we
  • 00:25:52
    have discussed the service delivery the
  • 00:25:54
    systems behind it and how to build the
  • 00:25:56
    right client relationship it's time to
  • 00:25:58
    focus on how we can make more from your
  • 00:26:00
    client let's say for example you're
  • 00:26:02
    running a short form production company
  • 00:26:04
    you're making short form videos for
  • 00:26:06
    social media for your clients and
  • 00:26:07
    anything like that and after a couple of
  • 00:26:09
    months you got great results for your
  • 00:26:11
    client leading to the fact that your
  • 00:26:13
    client is trusting you even more then
  • 00:26:15
    it's a great moment to start upselling
  • 00:26:17
    and trying to see how you can make more
  • 00:26:18
    from this specific client you always do
  • 00:26:21
    that by looking how you can increase the
  • 00:26:22
    value and the results you're not just
  • 00:26:24
    going to charge more for the same no we
  • 00:26:27
    going to look how we can even provide
  • 00:26:28
    better and more results to the client
  • 00:26:30
    and one way to do that is by finding out
  • 00:26:33
    which areas the client is lacking in and
  • 00:26:35
    how you can help them with it and that
  • 00:26:36
    way you can try to upsell them with
  • 00:26:38
    different services that they might need
  • 00:26:40
    or you can upsell them by delivering
  • 00:26:42
    more of the service that you already
  • 00:26:44
    providing for them let's say that you're
  • 00:26:45
    currently producing or publishing 15
  • 00:26:47
    videos per month for your client and
  • 00:26:49
    that's already providing some great
  • 00:26:50
    results for them then instead of 15
  • 00:26:52
    videos per month you can offer them to
  • 00:26:54
    make two videos per day which will be 60
  • 00:26:56
    videos per month I mean if 15 videos are
  • 00:26:58
    already working very well and probably
  • 00:27:00
    60 will increase it even more and the
  • 00:27:02
    Third Way for making more money from a
  • 00:27:04
    specific partnership can be by
  • 00:27:06
    implementing a performance-based service
  • 00:27:08
    fee but this is really hard and very
  • 00:27:10
    tricky so therefore I would only
  • 00:27:12
    recommend it to people that are already
  • 00:27:14
    a little bit experienced because it
  • 00:27:15
    means that you're implementing a bonus
  • 00:27:17
    structure or that you're working fully
  • 00:27:19
    based on performance and results meaning
  • 00:27:21
    the more results you deliver the more
  • 00:27:23
    you can earn for example you can work on
  • 00:27:25
    specific metrics based on the
  • 00:27:27
    performance of your videos the amount of
  • 00:27:29
    followers that is generating the amount
  • 00:27:31
    of views or anything like that but you
  • 00:27:33
    cannot charge much more than that
  • 00:27:35
    because still followers and fuse are not
  • 00:27:37
    like generating money you know it's are
  • 00:27:39
    specific good metrics but it's not
  • 00:27:40
    enough for a client to really charge you
  • 00:27:43
    very much for that a step further is
  • 00:27:45
    that you pay per lead because leads are
  • 00:27:46
    much more valuable than metrics itself
  • 00:27:49
    so you can charge a specific fee per
  • 00:27:50
    lead for example that's something that
  • 00:27:52
    I've been doing with my Agency for a
  • 00:27:54
    very long time in the beginning or a
  • 00:27:56
    step even higher is that you charge per
  • 00:27:58
    appointment because I mean leads are
  • 00:27:59
    nice but what you actually want is good
  • 00:28:02
    hot leads in your calendar so that way
  • 00:28:04
    you can charge even more per appointment
  • 00:28:06
    than you can per lead but the ultimate
  • 00:28:08
    Way of working when you're speaking
  • 00:28:09
    about performance-based Services is by
  • 00:28:11
    implementing a commission structure that
  • 00:28:13
    you actually say we're going to work
  • 00:28:15
    completely for free and we're only going
  • 00:28:17
    to charge per result I mean in our
  • 00:28:19
    agency where we have been experimenting
  • 00:28:21
    with this in the past couple of months
  • 00:28:22
    and trust me when you're really capable
  • 00:28:24
    of delivering the right results then you
  • 00:28:26
    can make so much per client but it's
  • 00:28:28
    really tricky and therefore like I said
  • 00:28:30
    I would not recommend this to anyone
  • 00:28:32
    that is just starting out but you can
  • 00:28:34
    keep them in mind to implement later in
  • 00:28:35
    the process now the last and final thing
  • 00:28:38
    that I want to focus on is the fact that
  • 00:28:40
    after you've built the right Service
  • 00:28:41
    delivery ass systems and you've built
  • 00:28:43
    good client relationships making you
  • 00:28:45
    being able to upsell your clients then
  • 00:28:47
    then it becomes even easier to get more
  • 00:28:49
    clients from that and this is one that
  • 00:28:50
    actually speaks for itself but most
  • 00:28:52
    people forget it I mean instead of
  • 00:28:54
    looking at this individually we should
  • 00:28:56
    look at it like this because by setting
  • 00:28:58
    up the right service and Delivery
  • 00:29:00
    Systems you'll be able to provide better
  • 00:29:02
    results and build a better relationship
  • 00:29:04
    with your clients which then puts you in
  • 00:29:05
    a position to upsell your clients and
  • 00:29:07
    make even more from them when you
  • 00:29:09
    provide more results and more value to
  • 00:29:11
    them and those happy clients can get you
  • 00:29:13
    more clients in an easier way and what I
  • 00:29:15
    mean by that is since they your clients
  • 00:29:18
    have such a great experience working
  • 00:29:19
    with you they would love to recommend
  • 00:29:21
    you to others you can do that with
  • 00:29:23
    testimonials reviews or a referal system
  • 00:29:26
    where you can even give them money and
  • 00:29:27
    commission based on leads that they give
  • 00:29:29
    you or new clients that they give you
  • 00:29:31
    and that way you have built a highly
  • 00:29:33
    effective system for your company it's
  • 00:29:35
    much more easier to build good client
  • 00:29:37
    relationships leading you to make even
  • 00:29:39
    more from that provide even more results
  • 00:29:42
    and those happy clients can give you
  • 00:29:43
    even more clients and those clients will
  • 00:29:46
    experience the same Service delivery you
  • 00:29:48
    see it's just a cycle that repeats
  • 00:29:50
    itself and by focusing on all of these
  • 00:29:52
    individual steps and improving them day
  • 00:29:54
    by day you will build a business that
  • 00:29:56
    works for you in instead of you working
  • 00:29:58
    for the business now I want you to know
  • 00:30:01
    that you don't build this overnight it
  • 00:30:03
    takes time to really analyze all of
  • 00:30:05
    these steps in your business the
  • 00:30:06
    processes in your business and build the
  • 00:30:07
    right systems around it but from now on
  • 00:30:10
    I want you to look at it like this
  • 00:30:12
    because then step by step you will build
  • 00:30:14
    a highly effective system that looks
  • 00:30:16
    like this you know now I hope that this
  • 00:30:18
    video was beneficial for you I'm rooting
  • 00:30:20
    for you Allah subhana make you
  • 00:30:22
    successful in both this and the I'll see
  • 00:30:25
    you in the next video
  • 00:30:28
    bar
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