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hi this is Brian Dar with Valiantis and
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in this video I'm going to share a recap
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of all of the exciting announcements
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that came out of this year's Atlassian
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annual conference team 25 in Anaheim
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California in this video we'll talk
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about rebranding platform updates and a
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multitude of product
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updates so let's
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begin first though I would like to say
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that everything that was announced is
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subject to change the biggest impression
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I got talking to people was that things
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are moving very fast and the go to
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market and productization for a lot of
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this is still in flux i would also like
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to say thank you so much to all of the
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Atlassian gave so much of their time to
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answer many many questions i really
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appreciate it let's start with
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rebranding atlassian is changing
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products into apps so Jira is now an app
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jirro line is an app etc they're also
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changing issues to work within Jira so
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uh we have work types work items etc and
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they're also taking functionality across
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the platform and rebranding it as
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platform apps so this will include
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Atlassian home goals teams analytics
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which is for enterprise only robo agents
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search chat and admin hub you can see
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this slide from the
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keynote platform updates there are two
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new cloud deployment options the first
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is Atlassian government cloud which is
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exclusively for the US government and
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Fed ramp moderate certified and that is
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available now and Atlassian isolated
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cloud which has dedicated infrastructure
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in a single tenant environment that one
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is coming in
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2026 let's talk about product updates
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starting with Rovo rovo is Atlassian's
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agentic chat search AI product it's what
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they're putting all of their advanced AI
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features into rovo as of now is going to
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be included for all paid product tiers
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enterprise premium and standard uh
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enterprise and premium it'll be starting
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very soon standard will be later this
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year and effectively it's going to be
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free it will be subject to future uh
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consumption limits though once they
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figure out tier model and consumption
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limits but for now the takeaway is Robo
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is free uh data residency for rovo is
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now in limited availability and they
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also made a search connector for
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confluence data center and jura data
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center confluence is available now jura
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data center for later so that is going
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to dramatically improve enterprise
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search for anybody that has data center
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products they also added a deep research
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function they have many prepackaged
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agents that are specialized for various
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business functions and they are
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constantly adding new agent actions
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which are formerly known those skills
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it's also possible that the current
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premium tier generative AI functions
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will become available at lower tiers and
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with possible um AI consumption
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rates app collections atlassian has
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created two bundled app collections with
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more likely to follow the first is the
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teamwork collection this includes Jira
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Confluence and Loom all of those
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products can still be purchased
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individually but they are now also
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available as a bundled product they'll
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be sold by product tiers standard
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premium enterprise and premium and up
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will include uh guard standard
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licenses pricing is not yet generally
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available you you'll have to contact
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sales for now and buying a bundle will
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also get you higher AI consumption
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limits than buying individual products
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the second collection is the strategy
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collection this will include focus a new
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product called talent and jura align
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these cannot be purchased separately so
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effectively you need to buy jurine
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licenses right now and that will include
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focus and
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talent atlassian studio studio is a new
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platform app for for builders
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emphasizing low and no code currently
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however it's just a landing page for
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agents automation assets and the
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confluence company hub but what it's
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going to become is a much more
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integrated platform for building across
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those functions over time and uh we
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believe it's eventually going to include
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forge focus focus which is bundled with
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the enterprise strategy collection is
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enterprise strategy management app it
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allows you to associate work teams goals
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and funds to a specific focus focus area
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and then report on that and see progress
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focus areas then become the top level of
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strategy in your company such as a cloud
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transformation or infusing AI across the
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enterprise and they have their own
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hierarchy the big announcement is that
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focus is now in general
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availability coming in the future are a
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number of very interesting uh additions
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one is customizable visualizations so
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using the enterprise analytics
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visualization components you'll be able
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to create custom focus area dashboards
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and one compelling example is to
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visualize run the business versus change
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the business percentage of work within a
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focus area so how would you do that we
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think it's going to be by configuring a
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visualization object to be based on a
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particular custom field and its values
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uh you would then associate work that is
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tagged with that custom fields values to
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a focus area and then you'd be able to
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see that run the business versus change
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the business percentage based on that
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tagged work uh other options would be to
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visualize the percent of work done
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across various regions or visualize
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capex versus
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opex they're also going to build
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connections to financial software uh
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currently financials in a focus area are
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just manually updated and lastly uh
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you'll be able to tie a focus area to
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multiple cost centers within your
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enterprises uh financial software which
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will enable you to make better
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investment
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decisions talent talent is Atlassian's
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new enterprise workforce planning tool
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that was announced uh at the conference
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the intent is to enable highle
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decision-making around workforce
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investment so for example uh do I need
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to move individuals or whole teams to a
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new focus area based on a change in
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enterprise strategy uh it'll be
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structured with positions and workers
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positions which are also essentially
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investment vehicles for the business
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will tie to focus areas and workers will
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be tied to positions and work items and
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then you can make that connection all
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the way through this product is actually
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used internally by Atlassian now to make
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decisions about where to move engineers
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on certain AI projects you can read this
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quote right here uh about how they used
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it internally and talent is now in
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beta the current features that are
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available in talent are you can pull h
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data into Jira uh via a workday
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connector that they've built and they're
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going to add more later you can
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visualize filled and unfilled positions
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and worker tenure you'll be able to
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group by uh reporting line and group by
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focus area you can tie those positions
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to focus areas and you can connect those
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workers to positions later they're going
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to create more HRIS connectors they're
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going to add uh skills and they're going
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to add scenario planning and here is a
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screenshot of a dashboard about
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positions and another one showing
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positions and tenure and countries and
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employee
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data customer service management
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customer service management is another
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new app that was announced at team2 this
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year uh this is a new app aimed at
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supporting external customers with an
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outstanding cohesive experience uh also
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it will bring development and customer
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service closer together and it is AI
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first uh this is the product that
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Atlassian is actually looking to move
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Loom support onto internally and this is
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now in a closed
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beta uh the details this was created as
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a competitor to Zenesk and other uh
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external customer support apps
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there are two major components to it one
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is a customer hub or multiple customer
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hubs and the other is customer service
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management projects which are company
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managed projects the hubs sit above the
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company managed CSM project each hub
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controls the entire experience for a
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specific group of customers
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each hub will have an AI agent which is
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not a JSM virtual agent with its own
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prompt tone knowledge etc and the hub
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will also have articles forms and links
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so it'll kind of like an existing help
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center in JSM right now then each
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service project which sits below those
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will contain the cued work for for the
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for the human agents that are doing the
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work so an example configuration will be
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I've got two customer hubs one for all
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my customers one for known partners and
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then underneath that I've got two
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customer service projects one for EU
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customers with EU workers behind the
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scenes due to data privacy restrictions
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and the other for every other region
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there will be routing based on customer
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details and entitlements which is sounds
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very
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cool and the intake workflow looks
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something like this uh you'll go to a
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portal you can look at articles look at
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links or you can just uh type with uh
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right into an AI agent chat search box
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uh that AI agent will help you figure
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out what form needs to be filled out
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find that form fill out the form and
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then that form will be routed to the
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appropriate CSM project NQ they also
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have email intake and uh website widgets
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will be coming soon now with this new
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product there is possible confusion with
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JSM so some of the key differences here
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are a JSM portal is tied to a specific
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project whereas CSM intake is decoupled
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from where the work will land csm does
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not use request types it only uses
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basically AI agents forms and issue
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types csm will continue I'm sorry JSM
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will continue to be great for internal
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request type and formbbased intake so
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basically enterprise service management
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and CSM will have centralized
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configuration control which will allow
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greater cons uh greater consistency and
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greater customer experiences so
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basically less chance of a project admin
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accidentally removing a vital field from
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that holistic customer experience
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in the future uh after the beta they're
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hoping to add uh functionality where you
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can view customer escalations from a CSM
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project in a project so the use case
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would be a dev team from within their
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own project could see relevant customer
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escalations and then create a linked
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work item in their own project they're
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also going to add uh the ability for
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agents to see active incidents on
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products the customers are related to
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directly in the CSM project uh status
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page updates in the customer hubs uh
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customer info available across the
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platform as a first class object of
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course respecting data privacy and
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integrations with social me messaging
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possibly live chat possibly AI telefan
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and possibly live telefan via
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integrations and particularly in that
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order here is a screenshot of an example
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um result of an AI conversation where
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the AI found a feature
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request and then this is an internal
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shot of a project
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internally and this is a shot of um an
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organization a uh and its customers and
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some related requests
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so basically you can think about CSM as
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external customer service management and
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JSM as internal enterprise service
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management speaking of JSM let's talk
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about Jira Service
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Management a new feature they're adding
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is called Jours and you'll see a lot of
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um HR focused updates coming soon
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journeys is effectively a simple way to
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create automations that will guide the
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employee onboarding journey uh it's also
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possible that this will become more
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cross productd in the future as it
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evolves uh because there are multiple
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products such as confluence and Trello
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usually involved in employee onboarding
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but here's a screenshot where you can
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see it's it's basically an automation
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engine but much more much more
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userfriendly so uh triggered from when
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an employee is added in workday then run
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this this automation that generates four
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linked work items within um their
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relevant
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projects they're also uh adding a
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function to restrict employee data
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within forms this is a nice workaround
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for Jira's current lack of field level
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security so they're adding the ability
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to put sensitive data in a locked form
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that's visible only to the appropriate
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people during onboarding without having
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to restrict the entire work item so for
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example salary addresses
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etc they're also adding native
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automation integrations with external
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tools uh and this is I think also very
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exciting so right now they've added
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workday uh which has a trigger when an
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employee is added to workday and an
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action that will retrieve worker details
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as smart values later on and I think in
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this order they're going to integrate
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with octa work docuign and Microsoft
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Entra jsm is also adding a playbook
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feature this will provide actionable
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steps and automation triggers for agents
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right from a ticket there's two
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components of a playbook one is
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instructions and the other is
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automations so it'll show up on a ticket
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ready for the agent to act on and it'll
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show up on the ticket because you can
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tie a playbook to a definable work type
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or request type with possible additional
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conditions so here we see on a work item
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in the middle a number of possible
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playbooks that the agent could step
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through based on the particular problem
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that was reported and then down here we
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see inside of that playbook step one is
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triage and that's a manual step that's
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just instruction and then we have an
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automation trigger that we can run as
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part of step two and step
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three they're also adding smart values
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for form data this is actually available
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it it it did not get wide recognition
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when released but you can pull um smart
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values directly from forms and therefore
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you don't have to create Jira fields for
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those forms anymore uh if you just need
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to use the smart values in an
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automation let's talk about assets
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assets is increasing their capacity from
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3 million assets to 10 million assets uh
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currently in beta is the ability to
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schedule imports
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uh into data manager this is really
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exciting this means that you'll be able
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to schedule recurring imports directly
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from external external systems such as
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Entra ID and you won't need uh um third
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party apps for that
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anymore assets will also likely become
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decoupled from JSM which will emphasize
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the use of assets across more products
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uh with that it's also possible that the
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createedit access to assets for editors
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will become decoupled from JSM licenses
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and possibly just tied to just any uh
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Jira
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license jira product discovery premium
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this is now in general availability
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that's the big announcement for that uh
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it's going to or it does include uh
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cross JPD project road mapaps view
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restrictions AI um and then basically
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all of the premium tier stuff unlimited
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storage 99.9% uptime SLA and later on
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they'll have a
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sandbox possibly not for just premium
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later they're also looking at um adding
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differentiated idea types some of the
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ones that I saw demoed were um idea
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opportunity solution and experiment all
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as work item types or idea types within
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a JPD project and also uh idea hierarchy
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again I'm not sure if that's going to be
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premium or available for standard as
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well jira in the near term they are
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supporting 100,000 users threaded
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comments is coming on to work items it's
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very exciting uh they're also adding
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public intake forms for all JSM projects
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not just
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JSM custom project templates is also
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coming as well as an improved list
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view some possible future enhancements
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and again there is no promise of these
00:17:24
but I did hear this from a couple of
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people they're considering bringing in
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Jira align like dependency management to
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the entire platform they're looking at
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improving milestone functionality and
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plans and they're looking at um
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individual capacity management possibly
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in plans again absolutely no promises
00:17:42
here i just heard some of these
00:17:45
mentioned confluence confluence is going
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to support 150,000 users live pages is
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coming into general availability soon
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for those that don't know a live page is
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a page that you don't have to publish
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think of it like a Google doc
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whiteboards are also seeing iterative
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improvements they're also part of the uh
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data in the teamwork graph and will be
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modifiable by rovo and confluence
00:18:09
databases is also seeing iterative
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improvements the new navigation uh the
00:18:16
new navigation is currently rolling out
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across the Atlassian platform this will
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affect Jira products such as JPD JSM CSM
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uh Jira proper uh Confluence and
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Atassian home the exact schedule can be
00:18:31
found on the community post Atlassian's
00:18:34
new navigation general availability i
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believe that starting on April 14th
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admins will be able to opt into the
00:18:42
platform and then there will be a forced
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adoption a couple months after that uh
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starting at the lower tiers and then
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working its way up to the premium tiers
00:18:51
uh you can also see our YouTube video
00:18:54
new at lasting cloud UI walkthrough
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December 2024 for a complete walkth
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through preview of that new UI
00:19:03
loom loom uh is introducing AI for
00:19:06
meetings so much like other notetaking
00:19:09
uh apps out there but now as part of the
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Alaska ecosystem Loom can join your
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meetings take notes and generate
00:19:15
artifacts such as documentation action
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items you can trigger automations off of
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that afterwards to you know email the
00:19:23
confluence page link to somebody or
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anything like that
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trello trello is rebranding as a
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personal productivity app and in line
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with that are four new features one is
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the ability to view Jira work directly
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in Trello basically you create a new
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list that is linked to a particular Jira
00:19:44
instance and you run a query and it will
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pull in work items that meet that query
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as Trello cards they've also added card
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mirroring uh this is the uh the ability
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to see the same card on multiple boards
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that'll be part of the standard plan
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they're adding an inbox of the getting
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things done uh methodology uh where
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you'll be able to collect all your new
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ideas in one place and then move them to
00:20:07
appropriate lists once you're ready to
00:20:09
do so and they're also adding Trello
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Planner where you'll be able to see a
00:20:14
linked calendar directly from Trello and
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then also if you're on the standard plan
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you'll be able to drag and drop cards
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into a calendar view to schedule focus
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time on your calendar relating to that
00:20:27
card okay um that is a lot of updates
00:20:32
from Atlassian if you have any questions
00:20:35
please feel free to reach out in email
00:20:37
or LinkedIn to myself or anybody else
00:20:39
that you know at Valantis we love
00:20:41
helping people solve complex business
00:20:44
problems with Atlassian's great
00:20:47
solutions thank you so much for watching
00:20:50
and for your kind
00:20:51
attention have a great day