Making Ideas Visible: The key to 21st Century Problem Solving | Tom Wujec | TEDxGateway

00:11:31
https://www.youtube.com/watch?v=IWySwN-9MAo

概要

TLDRIn a workshop for Hollywood visual effects producers, the speaker helps Kyle address his financial struggles using a five-step process. This process involves creating a physical space to visualize problems, populating it with data, arranging the information to understand control over expenses, selecting actionable steps, and executing a simple plan. The speaker emphasizes that making ideas visible enhances collaboration and problem-solving, leading to breakthroughs in various fields. The workshop ultimately helps Kyle gain better control over his finances, demonstrating the effectiveness of this approach.

収穫

  • 🛠️ Set a physical stage for problems.
  • 📊 Populate the stage with data.
  • 🔍 Arrange information to find control.
  • 💡 Select actionable steps to improve.
  • ✅ Execute a simple plan for success.

タイムライン

  • 00:00:00 - 00:05:00

    The speaker recalls a workshop with Hollywood visuals effects producers focused on breaking through production challenges. One participant, Kyle, expressed his financial struggles, prompting the speaker to apply a structured method to tackle that issue. This involved creating a physical representation of Kyle's expenses, visually organizing them to reflect his emotional and mental state regarding finance, ultimately discovering where he could exert more control over his spending, leading to a sense of empowerment and a clear action plan for better financial management.

  • 00:05:00 - 00:11:31

    After Kyle's workshop experience, it was emphasized that making ideas visible through physical spaces promotes better problem-solving among teams. The five-step process involved creating a stage for ideas, populating it with visible data, arranging that data meaningfully, allowing for informed decision-making, and executing a simple action plan. This method not only yielded results for Kyle's financial problem but has universal applicability across various contexts, enhancing collaboration and leading to innovative solutions for complex issues. The speaker encourages others to adopt these techniques to navigate challenges effectively.

マインドマップ

ビデオQ&A

  • What was the main problem Kyle faced?

    Kyle's main problem was not having enough money at the end of the month.

  • What are the five steps to solve complex problems?

    The five steps are: 1) Set a stage, 2) Populate with data, 3) Arrange the information, 4) Select actionable steps, and 5) Execute a simple plan.

  • Why is making ideas visible important?

    Making ideas visible helps teams better understand issues, explore creative options, and align on a path forward.

  • What is the significance of arranging expenses by control?

    Arranging expenses by control helps identify which expenses can be managed better, revealing deeper financial insights.

  • What is the website mentioned for problem-solving tools?

    The website is makeideasvisible.com, which offers tools and techniques for visual problem-solving.

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  • 00:00:08
    several years ago I was renting a
  • 00:00:10
    workshop for a group of high-level
  • 00:00:12
    Hollywood visual effects producers and
  • 00:00:15
    the goal of the workshop was to identify
  • 00:00:20
    breakthroughs in their production
  • 00:00:23
    pipeline and I started by asking the
  • 00:00:24
    question pick any pressing problem and
  • 00:00:28
    that's when Kyle put up his hand and
  • 00:00:29
    said my problem is I just don't have
  • 00:00:33
    enough money at the end of the month
  • 00:00:35
    right what this is a technology workshop
  • 00:00:39
    we're dealing with Renderman and you
  • 00:00:42
    know all kinds of crazy stuff but in the
  • 00:00:44
    spirit of creative collaboration I sided
  • 00:00:47
    that's the problem that we would tackle
  • 00:00:48
    for him so I work with teams around the
  • 00:00:53
    world to help them solve their complex
  • 00:00:55
    problem and for the past 30 years I've
  • 00:00:58
    studied how individuals teams and
  • 00:01:00
    organizations have created breakthroughs
  • 00:01:02
    in their industries and along the way
  • 00:01:04
    I've built a variety of software tools
  • 00:01:06
    that have led to dazzling movies and
  • 00:01:09
    better products smarter cars and even
  • 00:01:11
    greener buildings and what I've noticed
  • 00:01:14
    and what I've learned about these
  • 00:01:16
    amazing creative teams is that they go
  • 00:01:19
    through distinct steps to cut through
  • 00:01:22
    complexity and bias and arrive at
  • 00:01:23
    magnificent solutions so what I thought
  • 00:01:26
    I would do is apply these steps to
  • 00:01:29
    Kyle's financial problem so let me show
  • 00:01:31
    you what happened step one first I asked
  • 00:01:36
    Kyle to to set a stage a physical place
  • 00:01:38
    for him to display and to contain his
  • 00:01:41
    problem and he simply taped off a
  • 00:01:43
    portion of the wall that he was working
  • 00:01:45
    on step to populate I had Kyle Phyllis
  • 00:01:50
    stage with data and he transferred ideas
  • 00:01:53
    out of his head and onto the wall in no
  • 00:01:55
    particular order but it turns out there
  • 00:01:59
    was an order can you see it without
  • 00:02:04
    realizing it kyle produced a giant
  • 00:02:06
    funnel with lots of stuff on the top
  • 00:02:08
    draining to just about nothing at the
  • 00:02:10
    bottom and this was significant because
  • 00:02:12
    it was Kyle's mental and emotional model
  • 00:02:15
    of his internal experience and that was
  • 00:02:17
    exactly his problem
  • 00:02:19
    Kyle's financial
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    model just an empty down to nothing
  • 00:02:22
    step3
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    arranged I asked Kyle to arrange his
  • 00:02:26
    notes with the largest expenses at the
  • 00:02:27
    top and the smallest at the bottom and
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    he simply rearranged them to see how his
  • 00:02:32
    expenses stacked up
  • 00:02:34
    then I asked Kyle the following question
  • 00:02:37
    I asked him to if he could arrange his
  • 00:02:40
    notes according to how much control he
  • 00:02:42
    had over each expense no control move it
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    to the left complete control move it to
  • 00:02:48
    the right so this took longer because
  • 00:02:51
    Kyle was getting to his deeper issue he
  • 00:02:54
    sorted it through and after a couple of
  • 00:02:56
    minutes what emerged was another picture
  • 00:02:58
    of Kyle's mental model of money and this
  • 00:03:02
    new diagram showed where he was stuck
  • 00:03:04
    all those big expenses so this actually
  • 00:03:07
    displayed Kyle's what is state there it
  • 00:03:10
    was a representation of his current
  • 00:03:12
    reality step for shoes I strike that I
  • 00:03:17
    asked Kyle to select which expenses he
  • 00:03:20
    could get more control over so it took
  • 00:03:23
    him a while to do this he's gonna scan
  • 00:03:26
    the stage and and then finally he made
  • 00:03:29
    his move and it was his coffee expenses
  • 00:03:32
    right never everyone in the room groan
  • 00:03:35
    however something shifted in Kyle a
  • 00:03:37
    moment later he stood a little taller he
  • 00:03:40
    breathed a little bit more into himself
  • 00:03:42
    and then he moved one of his really big
  • 00:03:44
    expenses I think it was a car expense
  • 00:03:46
    and then other expenses followed so Kyle
  • 00:03:49
    was moving from what is to what could be
  • 00:03:53
    in in many ways he seemed to be kind of
  • 00:03:56
    running this I guess kind of a deep
  • 00:03:58
    simulation of his experience and her
  • 00:04:01
    relationship with with money it kind of
  • 00:04:03
    gave him some some freedom step 5
  • 00:04:07
    execute I asked how to summarize the
  • 00:04:10
    actions that he will commit to and so he
  • 00:04:13
    figured it out and he selected three
  • 00:04:16
    steps three things that he will do a
  • 00:04:18
    simple plan that he will execute on and
  • 00:04:21
    commit to okay so what just actually
  • 00:04:25
    happened when did Kyle do so Kyle took
  • 00:04:27
    five big steps to get untangled he
  • 00:04:30
    applied a simple powerful and
  • 00:04:33
    honestly scalable principle that is at
  • 00:04:35
    the heart of all creative collaboration
  • 00:04:38
    and that is this make ideas visible
  • 00:04:43
    teams that make their ideas visible our
  • 00:04:46
    better problem solvers actually a lot
  • 00:04:48
    better problem solving they tend to
  • 00:04:50
    build a shared understanding of the real
  • 00:04:52
    issues they tend to explore and shape a
  • 00:04:55
    wider range of creative options and
  • 00:04:57
    perhaps most importantly they align mo
  • 00:05:00
    cohesively on a path forward so these
  • 00:05:04
    five steps created space for Kyle to see
  • 00:05:07
    his challenge and apply tools to to work
  • 00:05:10
    through it
  • 00:05:10
    so it kind of seems to me that these
  • 00:05:13
    steps are actually universal because
  • 00:05:15
    they can be used by individuals by small
  • 00:05:18
    groups by even large groups to a kind of
  • 00:05:21
    a vast range of problems so let me
  • 00:05:24
    explain to you why they work think of a
  • 00:05:27
    stage as a physical space that creates
  • 00:05:30
    mental space for thinking so stages can
  • 00:05:34
    take many forms they can be large sheets
  • 00:05:36
    of paper they can be a wall they can be
  • 00:05:38
    an even an entire room we need stages
  • 00:05:41
    because we can't keep everything inside
  • 00:05:43
    of our heads even though we believe that
  • 00:05:46
    we can neuroscientists tell us that
  • 00:05:48
    making information visible offloads the
  • 00:05:51
    cognitive cost of managing it inside of
  • 00:05:55
    your brain they also tell us that we can
  • 00:05:58
    order management order of magnitude more
  • 00:06:00
    information when we put it into physical
  • 00:06:03
    space so this allows groups to create a
  • 00:06:06
    shared visual memory and by the way
  • 00:06:09
    small computer screens they never do
  • 00:06:11
    this
  • 00:06:14
    populate was have a space you need to
  • 00:06:16
    populate it and convert your intangible
  • 00:06:19
    ideas the stuff floating around in your
  • 00:06:21
    head into tangible persistent moveable
  • 00:06:24
    data objects so physically writing
  • 00:06:27
    doodling drawing you know it actually
  • 00:06:29
    activates much more of our brain than
  • 00:06:31
    just writing or talking by itself now
  • 00:06:34
    these data objects sticky notes create a
  • 00:06:37
    marketplace of ideas where everyone's
  • 00:06:39
    point of view is made visible and this
  • 00:06:42
    creates richer environments better
  • 00:06:44
    conversations and tends to create
  • 00:06:46
    clearer options be following it now once
  • 00:06:49
    you've populated your space what do you
  • 00:06:51
    do with it well what you can do with
  • 00:06:54
    arrange is to physically move them into
  • 00:06:56
    meaningful patterns the more accurately
  • 00:06:58
    you can represent a situation the
  • 00:07:01
    clearer the picture actually becomes
  • 00:07:03
    there's about twenty or thirty
  • 00:07:06
    fundamental patterns that are commonly
  • 00:07:08
    used to organize information you can
  • 00:07:10
    kind of think of this as an alphabet for
  • 00:07:12
    visual communication or sense making
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    these diagrams what they do is they
  • 00:07:16
    allow us to map the underlying structure
  • 00:07:20
    and patterns and trade-offs and dynamics
  • 00:07:22
    of a situation now finding the right
  • 00:07:25
    pattern really helps you kind of paint a
  • 00:07:27
    clearer picture of what is hmm so these
  • 00:07:30
    patterns can show everything from the
  • 00:07:32
    flow of money the flow of risk the flow
  • 00:07:34
    of fear it's really worthwhile
  • 00:07:36
    understanding these because it gives you
  • 00:07:38
    superpowers to understand situations
  • 00:07:40
    making choice is the is incredibly
  • 00:07:44
    powerful act of seeing something that is
  • 00:07:46
    not immediately apparent now making
  • 00:07:48
    group choice visible as you're seeing
  • 00:07:51
    here increases a groups intelligence and
  • 00:07:53
    its integrity because it allows people
  • 00:07:55
    to see various options the next and
  • 00:07:59
    final step is execution it's making a
  • 00:08:02
    plan and committing to it it's got to be
  • 00:08:05
    really simple visually because
  • 00:08:06
    complexity is the enemy of X of
  • 00:08:09
    execution you put your execution plan in
  • 00:08:12
    the simplest fewest possible steps so
  • 00:08:15
    you know it seems obvious but without a
  • 00:08:17
    clear plan and a commitment to it
  • 00:08:19
    nothing happens if you want to solve a
  • 00:08:22
    problem build a stage populate
  • 00:08:27
    with accurate useful information arrange
  • 00:08:30
    that into an accurate what is state
  • 00:08:32
    decide what your what could be state is
  • 00:08:35
    and then select the action plan moving
  • 00:08:37
    forward these simple steps can be pretty
  • 00:08:40
    much applied to I think almost any
  • 00:08:42
    situation and if you want to guide
  • 00:08:44
    yourself or your team from unresolved
  • 00:08:46
    issues to a clear path forward from
  • 00:08:50
    terrible meetings to great meetings that
  • 00:08:52
    are productive from mediocre
  • 00:08:53
    problem-solving to world-class 21st
  • 00:08:56
    century problems super problem solvers
  • 00:08:59
    this is the process that gets you there
  • 00:09:01
    I'm really amazed to see how this
  • 00:09:06
    practice can be can have an app just an
  • 00:09:09
    amazing transformative effect on the
  • 00:09:12
    people and just about everyone within it
  • 00:09:14
    I've seen it applied in a vast range of
  • 00:09:17
    organizational it tends to be a lot more
  • 00:09:19
    fun it for businesses it allows you to
  • 00:09:22
    identify and capture new value for
  • 00:09:24
    students it allows you to map and create
  • 00:09:27
    better richer models of your subjects so
  • 00:09:29
    far I haven't found a subject that I
  • 00:09:31
    haven't been able to visualize and
  • 00:09:33
    sometimes the visualizations well
  • 00:09:35
    they're kind of big and kind of long 2 3
  • 00:09:38
    4 500 feet long because that's the
  • 00:09:40
    complexity and the nuance that's needed
  • 00:09:43
    to be able to visualize a problem I
  • 00:09:45
    believe you can't draw out a problem
  • 00:09:48
    chances are you just not fully defined
  • 00:09:50
    it yet so on my mission to help
  • 00:09:52
    organizations and individuals become
  • 00:09:54
    better problem solvers and better
  • 00:09:56
    innovators I've created an open-source
  • 00:09:59
    site called make ideas visible calm
  • 00:10:01
    super easy to find and you'll find tools
  • 00:10:04
    and techniques and use the letters and
  • 00:10:06
    all kinds of good stuff why do this well
  • 00:10:08
    it seems to me that we live in a world
  • 00:10:11
    of problems and problems are becoming
  • 00:10:13
    thicker and harder and surrounding us
  • 00:10:15
    more and our success depends on our
  • 00:10:17
    ability to identify the right problems
  • 00:10:20
    to work collaboratively with others and
  • 00:10:23
    then to create magnificent brilliant
  • 00:10:26
    solutions according to the World
  • 00:10:29
    Economic Forum of the top skills that
  • 00:10:31
    are going to be required for the year
  • 00:10:33
    2020 the most important one the top one
  • 00:10:37
    is complex problem solving and
  • 00:10:40
    techniques such as making your ideas
  • 00:10:43
    visible design thinking and so many
  • 00:10:45
    others as an immensely powerful tool to
  • 00:10:48
    your problem-solving arsenal so a few
  • 00:10:53
    years after the workshop I was at a
  • 00:10:55
    trade show and I happen to bump into
  • 00:10:56
    Kyle again and we chatted about the
  • 00:11:00
    future of computer graphics and he said
  • 00:11:03
    you know from time to time I still think
  • 00:11:05
    about that giant wall board and the
  • 00:11:07
    sticky notes and it really opened my
  • 00:11:10
    eyes and he was about to turn away and
  • 00:11:13
    then he said oh yeah one other thing I
  • 00:11:14
    now have more than enough money at the
  • 00:11:17
    end of the month thank you so much
  • 00:11:19
    [Applause]
  • 00:11:29
    [Applause]
タグ
  • problem-solving
  • visualization
  • collaboration
  • financial management
  • workshop
  • creativity
  • innovation
  • teamwork
  • execution
  • ideas