Multiview ERP Detailed Independent Review

01:00:00
https://www.youtube.com/watch?v=kHmk4N6srAM

概要

TLDRI dagens session gennemgås Multi-view ERP som en del af vores fortsatte industriserie, hvor fokus ligger på løsninger specifikt rettet mod serviceorienterede sektorer som sundhed og finansielle tjenester. Multi-view ERP er relativt lidt kendt i ERP-verdenen, men den har eksisteret siden 1990'erne, hvilket indikerer en mere etableret, dog muligvis forældet teknologi. Diskussionshøjdepunkterne inkluderer vigtigheden af korrekt evaluering af ERP-systemer og de potentielle risici ved at stole for meget på salg og marketing frem for faktiske funktionelle behov. Udfordringen ved at forstå en ERP’s sande kapabiliteter uden omfattende demoer eller dokumentation blev også belyst. Desuden blev det understreget, hvordan komplekse systemer kræver ekspertise for at undgå, at beslutninger tages på fejlagtige grunde, som kan føre til dyrebar tid tabt og en ineffektiv investering.

収穫

  • 💡 Multi-view ERP er rettet mod servicecentrerede industrier som sundhedsvæsen og finansielle tjenester.
  • ⚠️ Pas på markedsføring! Det kan lede til urealistiske forventninger og fejlslagne implementeringer.
  • 🔍 En grundig evaluering er nødvendig; skjulte faldgruber kan påvirke investeringen.
  • 🗃️ Systemet er gammelt med rødder tilbage til 1990'erne, hvilket kan indikere forældet teknologi.
  • ❗ Tekniske udfordringer kan være fremtrædende ifølge kunder, med rapporter om fejl og langsom support.
  • 🌐 Flytning til hosted/cloud version kan betyde højere omkostninger sammenlignet med on-prem-løsninger.
  • 🚫 Mangel på offentlige demoer gør det udfordrende at forstå systemets reelle funktioner.
  • 👍 Systemet kan være kosteffektivt, men funktionaliteten er begrænset.
  • 👥 Konsultation med ERP-eksperter anbefales stærkt.
  • ⏰ Implementering kan tage længere end forventet; vær forberedt på en lang proces.

タイムライン

  • 00:00:00 - 00:05:00

    Dagens show introduceres, og en kort intro om værterne leveres. Showet fokuserer på at gennemgå en ERP-løsning kaldet Multi-View ERP, der er målrettet mod servicecentrerede industrier som sundhedsvæsen og finans.

  • 00:05:00 - 00:10:00

    Sam og Andy diskuterer udfordringerne med at vurdere ERP-software udefra, især når mange leverandører blander forskellige typer software sammen i deres markedsføring. De pointerer kompleksiteten i ERP, som ofte ikke klart reflekteres i korte demonstrationer.

  • 00:10:00 - 00:15:00

    Sam forklarer, at Multi-View ERP især fokuserer på multi-enheds forretningsstrukturer, hvilket kan være vanskeligt at evaluere, da detaljer ofte er skjult bag NDA'er. Han påpeger vigtigheden af at være forsigtig og ikke kun stole på markedsføringsmateriale og anmeldelser.

  • 00:15:00 - 00:20:00

    Diskussionen bevæger sig over til problematikkerne omkring små ERP-leverandører og risikoen for at kunder investerer i systemer, der ikke kan imødekomme deres behov. De kommenterer den tendens, hvor kunder ofte misledes af betalt markedsføring og anmeldelser.

  • 00:20:00 - 00:25:00

    Andy tager fat i faldgruber ved ERP-demos, der ofte foregår i forenklet format og derfor ikke afslører de reelle potentialer eller mangler ved et ERP-system. Sam fremhæver nødvendigheden af dybdegående evaluering og professionel rådgivning.

  • 00:25:00 - 00:30:00

    Kommentarerne fra brugerne af Multi-View ERP fremhæver, hvordan systemet, på trods af god markedsføring, har betydelige mangler i funktionalitet og brugervenlighed. For eksempel kan det være langsomt og kompliceret at gennemføre visse processer.

  • 00:30:00 - 00:35:00

    Videre diskuteres det, hvordan mindre ERP-leverandører ofte ikke kan tilbyde den samme robusthed og dokumentationsdybde som større leverandører, hvilket ofte fører til udfordringer i implementeringen.

  • 00:35:00 - 00:40:00

    En dybfuld diskussion om teknologiske beskedenhed i mange mindre ERP-løsninger og vigtigheden af at forstå de grundlæggende funktioner, man har brug for. Sammenligningsgrundlaget med mere kendte systemer tages også op.

  • 00:40:00 - 00:45:00

    Der gives eksempler på brugerklager, der afslører, hvordan Multi-View ERP mangler i mere avancerede områder som fx lovlig sammensætning og avanceret budgettering. Det viser et større problem med løsningen i forhold til mere udviklede systemer.

  • 00:45:00 - 00:50:00

    Problemer med Multi-View ERP omfatter også lange ventetider ved processer og dårlig respons fra support, hvilket yderligere understreger betydningen af korrekt evaluering og prøveforløb før kontraktindgåelse.

  • 00:50:00 - 01:00:00

    Slutkommentarer opsummerer, at købere bør udvise forsigtighed og lave grundig research inden de træffer beslutninger om ERP-løsninger, især når det kommer til mindre kendte leverandører.

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Mind Map

よくある質問

  • Hvad er hovedtemaet for dagens afsnit?

    Fokus er på Multi-view ERP som en del af industriserien, en løsning rettet mod servicecentrerede industrier.

  • Hvilke industrier retter Multi-view ERP sig mod?

    Multi-view ERP retter sig mod industrier som sundhedsvæsen, finansielle tjenester og non-profit.

  • Hvilke problemer kan opstå ved valg af ERP-systemer ifølge afsnittet?

    Mange implementeringer fejler grundet forhastede beslutninger baseret på marketing fremfor behovsanalyse.

  • Hvordan vurderes Multi-view ERP i forhold til større ERP-løsninger?

    På trods af en høj rangering på G2, er det uklart om Multi-view ERP kan matche større løsninger som Sage Intact pga. manglende gennemsigtighed i produktdemonstrationer.

  • Hvilken rolle spiller markedsføring i ERP-kunder's beslutningsproces?

    Markedsføring kan være mere farlig end gavnlig ved at skabe urealistiske forventninger, hvilket ofte medfører fejlslagne implementeringer.

  • Hvorfor er det vigtigt at konsultere eksperter inden ERP-implementering?

    ERP-systemer er komplekse, og uden ekspertise kan virksomheder ende med en løsning, der ikke møder deres behov.

  • Hvorfor har Multi-view ERP en lavere pris sammenlignet med andre ERP-løsninger?

    Prisen kan være lavere pga. færre avancerede funktionaliteter og en mindre skalerbar administration, hvilket også reflekteres i kundernes anmeldelser.

  • Hvad afslører anmeldelser om Multi-view ERP?

    Anmeldelser peger på, at systemet kan være fejlbehæftet og har et begrænset supportsystem, hvilket gør implementering krævende.

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    [Music]
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    [Music]
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    [Music]
  • 00:00:25
    welcome to Today's Show and if you are
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    joining for the first time this is part
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    of our industry series for which we meet
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    every Tuesday at 5 30 PM Eastern we
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    review one vendor or the solution so for
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    today we have a very interesting
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    solution called
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    multi-view Erp so we are going to have a
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    lot of fun discussing that before we do
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    that we are going to start with
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    everybody's intros I am going to start
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    with my quick intro
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    um I am Sam Gupta principal at Elevate
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    IU Elevate IQ is the independent Erp and
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    digital transformation consulting firm
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    we focus on technology strategy and
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    helping client uh with the
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    implementation success on that note I am
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    going to move to ND for his intro
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    uh hi thanks Sam for inviting me my name
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    is Andy pratico I've been involved
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    in Erp software mostly for manufacturers
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    for forever for four decades well before
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    Sam was ever born yeah and I worked over
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    North America I lived in the U.S for 11
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    years and I uh I'm an author of a book
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    on Amazon on how to how to evaluate Erp
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    software and uh that's what I do
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    okay amazing thank you so much for being
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    here Andy
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    um and if you're joining for the first
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    time in the audience uh then make sure
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    you guys post your questions and
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    comments uh typically we try to cover
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    them during the show if you run out of
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    time then we'll make sure that you
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    receive your answers on that note Andy I
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    am going to uh start with the quick
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    briefing of this solution you know where
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    they come from obviously they are not as
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    well known in general in the Erp
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    Community uh they have slightly
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    different
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    um positioning
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    um and sometimes you are going to see a
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    lot of different Erp Solutions on some
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    of the marketing affiliate sites uh G2
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    captura they are really good at
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    positioning a lot of different uh Erp
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    systems but you don't really know what
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    is underneath overall uh you know from
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    the Erp perspective uh whether the
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    solution is new old how good it is uh
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    how credible the vendor is it's very
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    hard to know on these affiliate sites
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    just because they are and I don't know
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    Andy whether you have seen it or not I
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    mean they sort of uh Club everything
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    together and sometimes there are like
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    crazy combinations you have the Erp and
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    then you have some telephony software
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    that is clubbed together and they so
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    it's very confusing for
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    um the buyers the killer thing and I'll
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    tell you what's even more confusing is
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    that erps are so complex and so much the
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    real earpiece not the ones that are
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    nothing and they call themselves here
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    the real erps are so complex
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    that it's humanly impossible to evaluate
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    them it takes years before you're fluent
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    yet when you're evaluating you you might
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    sit through demos that are two three
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    four hours long
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    how much do you learn in two three four
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    hours
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    about this much
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    I can make my make my zero go there
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    um nothing yet they have to make a
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    decision they buy and no wonder there's
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    so many companies that hate what they
  • 00:03:39
    bought
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    yeah and it might take more than a life
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    to make that zero that you are trying to
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    make uh in the end the same thing goes
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    with the Erp as well while life is not
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    enough uh even today I struggle to move
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    from one screen to the next that's all
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    oh
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    these Erp systems could get
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    um okay so this particular solution this
  • 00:04:04
    is very interesting they are not as well
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    known as I had mentioned their industry
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    focus is very different as well it's a
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    very similar positioning as some of the
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    other solutions that are positioned more
  • 00:04:17
    for the service Centric Industries uh
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    non non-inventory Centric Industries so
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    they are going to have very unique
  • 00:04:25
    architecture very unique needs so if you
  • 00:04:28
    look at the overarching industries where
  • 00:04:31
    multi-view really likes to hang out it's
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    very similar to Sage intact uh you know
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    okay yeah yeah these guys are positioned
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    for
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    Healthcare is very common the I believe
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    are doing in slightly more
  • 00:04:48
    construction-centric energy Centric
  • 00:04:50
    Industries
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    and typically in these industries one of
  • 00:04:53
    the challenges that they are going to
  • 00:04:55
    have is you require a lot of entities in
  • 00:05:00
    general as part of the solution and I
  • 00:05:02
    don't know where the multi-view name
  • 00:05:05
    comes from uh you know typically multi
  • 00:05:09
    name in general in the Erp Community is
  • 00:05:11
    going to be for the multi-site
  • 00:05:14
    um solution multi-entity solution when
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    you are going to have a lot of entities
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    and you need to have that combined view
  • 00:05:21
    when you are going to have a lot of
  • 00:05:22
    collaboration transactions between these
  • 00:05:24
    entities and that's where the
  • 00:05:25
    multi-entity solution is going to be
  • 00:05:26
    really handy so I don't know if the name
  • 00:05:29
    came from there or not
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    but it does seem like probably that's
  • 00:05:34
    how they started uh surprisingly enough
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    even though uh we have not heard of this
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    name uh by the way and these guys are
  • 00:05:44
    probably from Ontario
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    from Toronto so yeah so they are very
  • 00:05:50
    near to where I am which is mind-blowing
  • 00:05:55
    but they have been in the market for
  • 00:05:59
    ah what since 19 maybe 80s or 90s
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    somewhere around that we are going to
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    look into those regions as well so they
  • 00:06:06
    have been in the market for a while so
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    it's not really new technology it's a
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    very old technology that is positioned
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    as very new if you are going to look for
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    any sort of demos and that's the
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    challenge that you have seen especially
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    in the moment pop category that you are
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    not going to find any sort of demos so
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    you know the only thing you are really
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    looking at is the marketing material and
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    it's very very hard to trust marketing
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    material especially if you're looking at
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    Mom and password trust marketing
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    material sometimes they might not even
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    have a code uh to be honest okay they
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    might not even have developed the
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    product uh it could be that bad in the
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    software space and unless you sign their
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    NDA even for the customers these
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    companies require that they need to sign
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    an NDA or sign the contract unless you
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    sign that you are not gonna know what's
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    underneath so be super super careful
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    with any soft where especially with Erp
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    software it could get extremely tricky
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    in terms of what they really have and
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    you are not going to know what is with
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    the software unless you use it once you
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    start using it once you start
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    implementing it then only you are going
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    to know uh you know what is going to
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    fire back uh if you are simply comparing
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    let's say just based on the contract or
  • 00:07:21
    the pricing that's not a right
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    comparison in general uh because you
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    just don't know what you are getting out
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    of your money uh and the total cost of
  • 00:07:29
    ownership could be much higher in
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    general so I'll pause there andy I don't
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    know if you're going to have any sort of
  • 00:07:35
    comments experience that we come across
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    them most likely not probably I I uh
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    this is one I'm not familiar with but
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    you know erps or erps and uh it's the
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    old story of let the buyer beware right
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    exactly exactly so we'll uh we'll go
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    through these slides and then maybe you
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    are going to have some more comments
  • 00:07:56
    there
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    um one thing I forgot last time ND and I
  • 00:08:00
    was really struggling to see these
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    lights they weren't as bad I guess in
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    the video to be honest and the reason
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    why I was struggling is because I forgot
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    to do full screen
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    so now uh it's not as bad I guess I mean
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    overall and I don't know if you can see
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    it whether you see full screen on your
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    site
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    um so it seems like the font is okay
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    today right it will look perfect okay
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    perfect so overall uh from the product
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    perspective if you look at the kind of
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    features that you are going to see in
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    this particular space uh by the way here
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    on the slide you have a bunch of logos
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    that they are trying to highlight a
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    couple of them are going to be really
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    the healthcare facilities and even
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    inside the healthcare you are going to
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    have many different businesses and if
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    you look at the hospital Healthcare
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    space that's a very different space in
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    general so the kind of needs they are
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    going to have is going to be very
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    different from your life sciences
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    companies for example Pharma met device
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    in general they are going to have
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    slightly different needs so here these
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    guys are targeting slightly more you
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    know in my mind I like to see them as
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    more of the franchise Centric businesses
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    so when I say franchise meaning you are
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    going to have a lot of different sites
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    you are going to have a lot of different
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    legal entities it's very similar to uh
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    retail Hospitality businesses where
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    every single franchise is probably going
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    to be a independent legal entity
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    sometimes you might see this Arrangement
  • 00:09:21
    even in the case of your retail
  • 00:09:24
    distribution but for the most part
  • 00:09:26
    Healthcare energy is where you are going
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    to see a lot of different entities that
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    are going to be legally separated but
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    you are going to have substantial
  • 00:09:34
    collaboration in them so they require
  • 00:09:36
    very different functionality for the
  • 00:09:39
    most part they are going to have
  • 00:09:42
    um basic needs I mean these Solutions do
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    not even have the CRM can you believe
  • 00:09:46
    this in the Erp and some people you know
  • 00:09:48
    they are going to look at this and they
  • 00:09:49
    are like what the hell I mean I don't
  • 00:09:51
    have anything here what am I doing it's
  • 00:09:54
    just uh GL AP you know fixed assets
  • 00:09:57
    business intelligence account receivable
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    budget and forecasting and fpna is
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    probably going to be really big one in
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    this so you are going to see a lot more
  • 00:10:05
    app PNA features uh as part or built as
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    part of your Erp but I always have an
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    opinion on that if you are going to be
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    keeping all of this data inside Erp that
  • 00:10:16
    becomes very difficult in general so
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    budgeting and forecasting should reside
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    in a separate software in general just
  • 00:10:22
    because it's just easier to manage
  • 00:10:23
    easier to sort of play around you know
  • 00:10:26
    so this one should not be used as the
  • 00:10:29
    budgeting and forecasting tool but it's
  • 00:10:32
    always nice to have those feature sets
  • 00:10:35
    as part of your Erp especially if you're
  • 00:10:37
    not going to have budget for accepted
  • 00:10:38
    software
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    uh but they like to claim business
  • 00:10:42
    intelligence you know as bundled as part
  • 00:10:44
    of Erp which in my mind again uh should
  • 00:10:47
    be a separate software Industries if you
  • 00:10:49
    look at they are targeting Healthcare
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    Finance Financial Services is very
  • 00:10:53
    unique as well the way they are
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    structured even inside an organization
  • 00:10:56
    they might have uh the partnership
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    agreement and partnership agreement the
  • 00:11:00
    way they work is they are very similar
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    to uh franchise business model inside
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    the uh you know Financial Services every
  • 00:11:09
    partner may have their own sort of p l
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    and they are going to have their own
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    sort of reporting structure uh I don't
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    remember the form name K7 K9 I don't
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    know which one is that they typically
  • 00:11:19
    get that it's very similar to the way
  • 00:11:21
    you are going to do your financial
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    statements uh but it's a very different
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    structure overall from the accounting
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    perspective that's why your financial
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    services is going to be a very different
  • 00:11:29
    arrangement in general education not not
  • 00:11:32
    for profit are too uh you know very
  • 00:11:35
    similar uh architecture overall from the
  • 00:11:37
    Erp perspective as well as from the
  • 00:11:40
    Financial you know architecture I guess
  • 00:11:42
    is very similar in these industries and
  • 00:11:46
    again these industries are very very
  • 00:11:47
    similar to usage intact uh and do you
  • 00:11:49
    have a comment no no no okay
  • 00:11:53
    um so that's pretty much it by the way
  • 00:11:55
    let me see if you look at G2 this is the
  • 00:11:58
    best software awards for 2023. okay
  • 00:12:01
    which is just mind-blowing because see
  • 00:12:02
    if you are going to compare this with
  • 00:12:03
    let's say
  • 00:12:05
    oh yeah so this is what this is blows
  • 00:12:07
    this is what blows my mind the way uh
  • 00:12:10
    you know these companies are ranking the
  • 00:12:12
    software because let's see as a buyer
  • 00:12:14
    let's say Andy if I'm looking at this
  • 00:12:16
    one uh and let's see if I'm looking at
  • 00:12:18
    this one as well as academic outstage in
  • 00:12:19
    Tech right they all are probably going
  • 00:12:21
    to be rated as best software best
  • 00:12:24
    software
  • 00:12:29
    is it really compatible to academic and
  • 00:12:32
    that's why we are going to look at these
  • 00:12:33
    screens and then we are going to do a
  • 00:12:35
    little or design variable to sap or
  • 00:12:37
    whoever it doesn't matter yes you have
  • 00:12:41
    to realize how these places score and
  • 00:12:44
    how they give their rewards usually it's
  • 00:12:46
    paid advertising it is it is and in fact
  • 00:12:50
    I mean see it just unfair to be honest
  • 00:12:51
    the way these software are rated to you
  • 00:12:54
    know if you look at academic as engine
  • 00:12:55
    tank they probably have billions of
  • 00:12:57
    dollars invested in that software yeah
  • 00:12:58
    yeah you know and then you have this
  • 00:13:01
    software which is probably going to be a
  • 00:13:03
    couple of millions I guess
  • 00:13:05
    don't forget yeah we talked about yeah
  • 00:13:08
    well whenever you're traveling on a
  • 00:13:10
    plane right in front of you there's
  • 00:13:11
    always a
  • 00:13:13
    in the backseat of the guy in front of
  • 00:13:15
    you a person in front of you there's
  • 00:13:16
    always magazines right yeah yeah you
  • 00:13:19
    open up those magazines and it says top
  • 00:13:22
    10 steakhouses in Chicago yeah you think
  • 00:13:26
    that's really those are the top ten no
  • 00:13:28
    no no they're not they're the top ten
  • 00:13:30
    who pay exactly exactly it's very pay to
  • 00:13:33
    play always right the top ten that paid
  • 00:13:37
    exactly exactly
  • 00:13:40
    um yeah it's uh it's always tricky uh
  • 00:13:43
    you know with these rankings so always
  • 00:13:45
    the lines I mean they could probably I
  • 00:13:48
    mean Andy I'm not gonna like you I look
  • 00:13:50
    at those lists all the time I I look at
  • 00:13:52
    those I'm not gonna lie to you Andy I
  • 00:13:54
    look at those lists all the time even
  • 00:13:56
    though they are going to be paid to play
  • 00:13:57
    okay but the way I approach my sort of
  • 00:14:00
    thought process and selection when I'm
  • 00:14:02
    going for the restaurant you know that
  • 00:14:04
    gives me the starting point I'm not
  • 00:14:05
    gonna choose first one or second one or
  • 00:14:07
    third one just because the list says
  • 00:14:09
    first second or third what I'm going to
  • 00:14:11
    do is I am going to look at all 10 and
  • 00:14:13
    then going to see you know what is
  • 00:14:15
    happening I mean at least you know even
  • 00:14:18
    if it is going to be pay to play I can
  • 00:14:19
    probably have a little assurance that
  • 00:14:21
    okay these probably these 10 are going
  • 00:14:23
    to be decent enough uh you know for me
  • 00:14:26
    to be able to review and find one that
  • 00:14:29
    is going to work so that's how I
  • 00:14:30
    approach I don't know uh if you approach
  • 00:14:32
    the same or you simply ignore the list
  • 00:14:34
    well no I I do review them because
  • 00:14:37
    sometimes there are objective opinions
  • 00:14:39
    and interesting comments but you really
  • 00:14:42
    have to be careful in all these lists
  • 00:14:44
    because
  • 00:14:45
    a lot of times it's it's it's the uh uh
  • 00:14:50
    sales person or the company that's
  • 00:14:53
    putting a post on there under a fake
  • 00:14:54
    name
  • 00:14:55
    yes there's nobody who audits these
  • 00:14:59
    especially for the affiliate marketing
  • 00:15:01
    companies I think they are really
  • 00:15:03
    resource constrained the way they work
  • 00:15:05
    uh you know if you look at you need to
  • 00:15:08
    pay attention to the business look at
  • 00:15:09
    what Wayne dizzy saying yeah
  • 00:15:12
    100 agree
  • 00:15:13
    100 agree yes that's one of the worst
  • 00:15:19
    it's humanly impossible to evaluate Erp
  • 00:15:21
    software so guess one they people fall
  • 00:15:23
    in love with the one who spends the most
  • 00:15:24
    marketing
  • 00:15:26
    my God Indy let's read the comment first
  • 00:15:29
    so that uh you know people can
  • 00:15:31
    understand what we are talking about so
  • 00:15:32
    we have Wayne Wayne Uh jinzi uh and I'll
  • 00:15:36
    read his name as well so that people can
  • 00:15:37
    follow it's
  • 00:15:38
    [Music]
  • 00:15:40
    w-a-y-n-e-d-i-n-z-e why you know he's
  • 00:15:42
    available on LinkedIn and he is seeing
  • 00:15:45
    that I agree with the marketing comments
  • 00:15:47
    marketing is in my opinion the single
  • 00:15:50
    most dangerous uh front customer face
  • 00:15:52
    marketing can or should be added to your
  • 00:15:55
    list of why Erp implementations fail uh
  • 00:15:58
    misguided purchasing yes
  • 00:16:01
    um yes and I want to make sure that I am
  • 00:16:04
    understanding this comment first so
  • 00:16:09
    um yes I mean there is a lot of
  • 00:16:11
    marketing hype I think that's what he is
  • 00:16:13
    trying to say uh that any solutions or
  • 00:16:16
    any any anything that you're going to be
  • 00:16:18
    looking at uh in general if you can
  • 00:16:20
    speak to somebody who is going to be
  • 00:16:22
    implementing Your solution typically
  • 00:16:24
    most sales and marketing people what
  • 00:16:26
    they do is they are going to isolate the
  • 00:16:28
    implementation team as much as possible
  • 00:16:30
    the reason for that is because those
  • 00:16:32
    implementation people are going to be
  • 00:16:33
    very technical people and they have
  • 00:16:35
    tendency to be honest
  • 00:16:37
    exactly yes that's exactly what I said
  • 00:16:40
    okay and sales people and marketing
  • 00:16:41
    people they don't like it because that
  • 00:16:43
    is
  • 00:16:45
    uh exactly so you want to make sure that
  • 00:16:49
    and by the way I mean see they are also
  • 00:16:50
    not going to be as comfortable in line
  • 00:16:52
    in general uh because that no uh you
  • 00:16:57
    know and by the way I mean even if they
  • 00:16:58
    are not lying they are still not going
  • 00:17:00
    to be comfortable uh you know the way
  • 00:17:01
    they grew up they are very very
  • 00:17:03
    uncomfortable and overstating anything
  • 00:17:06
    I'll tell you what I tell people that
  • 00:17:08
    attend my webinars or whatever the case
  • 00:17:10
    Sam is that
  • 00:17:11
    the version that demos the software to
  • 00:17:14
    you know what their title is
  • 00:17:17
    um sales engineer
  • 00:17:18
    um sometimes no it's pre-sales because
  • 00:17:20
    yeah
  • 00:17:21
    pre-sales consultant guess what
  • 00:17:23
    definition of a pre-sales consultant is
  • 00:17:26
    someone you're never going to see again
  • 00:17:28
    after 10 contract huh
  • 00:17:37
    uncover the truth no
  • 00:17:40
    exactly all right guys we have one more
  • 00:17:43
    comment from Wayne and he is saying
  • 00:17:45
    Lowell but a restaurant will cost you
  • 00:17:47
    one good deal
  • 00:17:48
    and Erp pay to play list will cost you
  • 00:17:51
    the life cycle of your ownership of that
  • 00:17:55
    application by the way the cost of
  • 00:17:57
    application is peanuts uh the
  • 00:17:59
    disruptions that that you are going to
  • 00:18:00
    get the implications that you are going
  • 00:18:03
    to get because of this okay the pain the
  • 00:18:05
    headache that you are going to get
  • 00:18:07
    um it's just mind-boggling so be careful
  • 00:18:10
    well another thing I tell people Wayne
  • 00:18:12
    this is perfect what Wayne's saying is
  • 00:18:14
    people will say yeah but Andy the Erp
  • 00:18:17
    you work with is too expensive
  • 00:18:19
    and I tell them well you wanna you wanna
  • 00:18:21
    know something
  • 00:18:23
    in a year from now you'll have forgotten
  • 00:18:25
    how much you paid
  • 00:18:27
    unless you're not happy then you'll be
  • 00:18:30
    reminded the rest of your life
  • 00:18:33
    yeah and I will add one more point there
  • 00:18:36
    andy on that point and by the way I mean
  • 00:18:38
    I like to compare this with you know
  • 00:18:40
    cars or machines or whatever you want to
  • 00:18:42
    compare with right yeah yeah uh you can
  • 00:18:44
    have fifty thousand fifty thousand cars
  • 00:18:46
    uh they could be the best cars possible
  • 00:18:48
    but if you have not learned how to drive
  • 00:18:51
    them there is no point in buying those
  • 00:18:53
    cars and keeping them and that's how
  • 00:18:56
    your Erp technology Works uh you know
  • 00:18:58
    just because you paid for Erp uh e or P
  • 00:19:01
    Consulting and the Consulting expertise
  • 00:19:03
    and the change management is not
  • 00:19:06
    optional okay you need to spend you need
  • 00:19:09
    to spend a lot more than on a piece of
  • 00:19:11
    technology so if you buy really cheap
  • 00:19:14
    technology you know make sure you spend
  • 00:19:16
    a lot more on Consulting
  • 00:19:19
    okay but if you buy it you can trust and
  • 00:19:21
    you'd believe in not just Consulting it
  • 00:19:24
    has to be has to be adding value exactly
  • 00:19:26
    exactly
  • 00:19:29
    um all right guys so if you don't have
  • 00:19:30
    anything else I'm actually going to move
  • 00:19:31
    to the the slides so here uh I have a
  • 00:19:35
    little comment here uh it's saying these
  • 00:19:37
    industries have a lot of companies and
  • 00:19:38
    entities uh I have already covered that
  • 00:19:41
    so here we are talking about uh this is
  • 00:19:44
    uh a comment coming from their
  • 00:19:45
    documentation publicly available
  • 00:19:47
    documentation so we are simply trying to
  • 00:19:49
    uh find out what's going on here because
  • 00:19:51
    rpsd we don't have a ton of screenshots
  • 00:19:54
    that we can review uh and we only rely
  • 00:19:56
    on the public information and this is
  • 00:19:58
    the challenge of these reviews so here
  • 00:20:01
    they are saying we have 14 companies
  • 00:20:03
    actually and this is the comment coming
  • 00:20:05
    from a customer a case study that they
  • 00:20:07
    had published we have 14 companies
  • 00:20:09
    actually a few more non-operating
  • 00:20:12
    companies so inputting data into each
  • 00:20:13
    company you basically had to log in and
  • 00:20:16
    out of each company in order to process
  • 00:20:18
    transactions which was very time
  • 00:20:20
    consuming and this is the reality in
  • 00:20:22
    general the way uh this space works I
  • 00:20:25
    have seen a system such as your
  • 00:20:26
    Microsoft gpe you used very heavily in
  • 00:20:29
    this space as well I'm pretty sure nav
  • 00:20:30
    is doing really well the reason for that
  • 00:20:32
    is because uh you know Microsoft always
  • 00:20:35
    did well in slightly uh more service
  • 00:20:38
    centered this ways
  • 00:20:40
    um so I mean MGP they had to log out
  • 00:20:43
    they had to log back in um you know that
  • 00:20:45
    was the main point so maybe this user
  • 00:20:47
    came from I don't know which system they
  • 00:20:49
    came from probably QuickBooks and uh now
  • 00:20:51
    they are finding this value uh you know
  • 00:20:53
    inside the system itself that's what
  • 00:20:55
    they like the multi-entity aspect of the
  • 00:20:58
    system so here they are saying multi
  • 00:21:00
    view was that it is one platform so
  • 00:21:03
    that's what they are trying to highlight
  • 00:21:04
    that you know you don't have to log out
  • 00:21:06
    and log in which is a good thing which
  • 00:21:07
    is which I personally liked about this
  • 00:21:10
    platform as well you basically separate
  • 00:21:12
    data by company and business unit and
  • 00:21:14
    you can get all of that data out in one
  • 00:21:17
    report query now again this is all
  • 00:21:20
    marketing speak okay so that's where we
  • 00:21:23
    are going to review these screens and
  • 00:21:25
    data organization and we are going to
  • 00:21:27
    figure out okay where the product is but
  • 00:21:29
    you know when you look at the marketing
  • 00:21:30
    speak you will not be able to spot the
  • 00:21:32
    difference between your Sage intact and
  • 00:21:34
    and the solution or archimatica and the
  • 00:21:37
    solution okay so you are going to get
  • 00:21:39
    really fancy rating
  • 00:21:40
    you know site and then fascinating case
  • 00:21:43
    studies and the logos uh and if you are
  • 00:21:45
    going to decide on this good luck uh
  • 00:21:47
    well yeah you know Sam I just emailed
  • 00:21:50
    you a link to an article I wrote five
  • 00:21:52
    ten years ago but if you have a look at
  • 00:21:54
    just the graphic
  • 00:21:57
    perception is an illusion exactly
  • 00:21:59
    exactly could not agree more could not
  • 00:22:01
    agree more yeah
  • 00:22:04
    um yeah and by the way perception could
  • 00:22:06
    be hard because with the episode you
  • 00:22:08
    don't even know uh you know how bad
  • 00:22:12
    could it get you just you just oh it
  • 00:22:14
    didn't get real bad
  • 00:22:16
    real bad you just don't know I mean even
  • 00:22:18
    we struggle to be honest okay uh even
  • 00:22:21
    though we are doing the selection
  • 00:22:23
    professionally we always find surprises
  • 00:22:25
    of course
  • 00:22:26
    but you know I'll tell you the problem
  • 00:22:29
    no disrespect Sam but the problem with
  • 00:22:31
    companies that you hire that help you
  • 00:22:34
    evaluate Erp software as they put so
  • 00:22:37
    much focus on the demo because the
  • 00:22:40
    reality is it's humanly impossible to
  • 00:22:42
    evaluate Erp in a demo exactly exactly
  • 00:22:45
    not only more and that's why I pay I
  • 00:22:48
    personally like don't like demos at all
  • 00:22:50
    right I hate them they're just sales
  • 00:22:53
    pitches that's all they are yeah
  • 00:22:55
    if you uh are dealing with really
  • 00:22:58
    professional salesperson uh from any RP
  • 00:23:01
    OEM they sort of know how to believe you
  • 00:23:03
    and not letting you know that they are
  • 00:23:05
    bullying you
  • 00:23:08
    uh you know so it could get really
  • 00:23:10
    difficult in general in the conversation
  • 00:23:12
    so be really careful there so yeah so
  • 00:23:15
    let's move on with the commentary here
  • 00:23:17
    so here they are saying how many expense
  • 00:23:19
    reports do you process in a monthly time
  • 00:23:22
    frame and I couldn't tell them uh I had
  • 00:23:25
    to have a temp help me and it took four
  • 00:23:28
    hours with my TV with a simple button
  • 00:23:29
    that you can click and when you set up
  • 00:23:31
    employees as a vendor uh so you can run
  • 00:23:34
    a query uh I think a lot of things about
  • 00:23:37
    how quick it is to get data but we are
  • 00:23:40
    going to look at their data organization
  • 00:23:41
    how they have structured it and how they
  • 00:23:44
    are going to compare with the other
  • 00:23:45
    solutions that we have in the market
  • 00:23:48
    so some more commentary here again then
  • 00:23:50
    you look at marketing speak it's very
  • 00:23:52
    very hard to know and you know when we
  • 00:23:54
    do our study for these things for these
  • 00:23:57
    uh presentations uh even for us it's
  • 00:24:00
    very hard because we don't know about
  • 00:24:01
    the solution uh you know and we are only
  • 00:24:03
    looking at the marketing speak and it's
  • 00:24:05
    like okay I'm I'm Blown Away what is
  • 00:24:07
    this stuff okay and then you look at the
  • 00:24:09
    screen and okay since I can read from
  • 00:24:11
    the screen and that's why you know for
  • 00:24:14
    me I can sort of relate whether the
  • 00:24:16
    screens are from 1980s 1990s
  • 00:24:19
    2020 yeah yeah you can you can tell
  • 00:24:22
    they're looking at the screen what era
  • 00:24:24
    it's from exactly exactly uh if you have
  • 00:24:28
    been doing this long enough I guess not
  • 00:24:30
    as long as ND uh but long enough you see
  • 00:24:33
    there's God and then there's me exactly
  • 00:24:38
    exactly Andy Andy got
  • 00:24:41
    150 a user
  • 00:24:44
    yeah and by the way I mean that's the uh
  • 00:24:47
    point I wanted to highlight because if
  • 00:24:49
    you actually look at the price of the
  • 00:24:51
    user which is not uh you know
  • 00:24:54
    inexpensive uh if you look at any other
  • 00:24:56
    Erp systems they are probably going to
  • 00:24:58
    be very simple was that per year or per
  • 00:25:00
    month
  • 00:25:02
    um this is the cloud pricing is annual
  • 00:25:05
    subscription per user okay um 50 per
  • 00:25:08
    user is cheap if it is per year then
  • 00:25:12
    definitely it's cheap if it's career
  • 00:25:14
    yeah yeah but I guarantee that they will
  • 00:25:16
    not be able to afford
  • 00:25:18
    uh 150 per year because
  • 00:25:21
    uh Indian I don't know whether I told
  • 00:25:24
    you this or not on the other sessions
  • 00:25:25
    typically the when you look at the
  • 00:25:27
    overarching price or the cost of your
  • 00:25:30
    Cloud Erp subscription the 50 of the
  • 00:25:33
    cost that these Cloud companies have it
  • 00:25:36
    goes to your Cloud providers correct AWS
  • 00:25:41
    AWS whatever it is and even ews is not
  • 00:25:44
    making as much money to be honest and
  • 00:25:46
    some people just don't understand how
  • 00:25:48
    this whole software space works because
  • 00:25:50
    for them it's just going to be okay I
  • 00:25:51
    have open source and I'm only paying for
  • 00:25:53
    code it doesn't work that way in the
  • 00:25:55
    case of software the biggest chunk of
  • 00:25:58
    money even the infrastructure companies
  • 00:26:00
    are not making that share the 50 that is
  • 00:26:04
    going to your AWS Azure it goes to
  • 00:26:07
    Microsoft
  • 00:26:08
    for VM licenses can you believe this
  • 00:26:11
    it's crazy the way it works and even
  • 00:26:14
    Microsoft is not making as much money
  • 00:26:15
    because they have to pay to a lot of
  • 00:26:17
    people
  • 00:26:20
    multi-level chain that you don't
  • 00:26:22
    understand it's very complex I hear you
  • 00:26:25
    okay so nobody is as such making money
  • 00:26:27
    and these guys will not be able to
  • 00:26:29
    afford if they are doing 150 per user
  • 00:26:31
    and uh you know I don't know how they'll
  • 00:26:35
    be able to afford to be honest uh unless
  • 00:26:37
    they are on very poor infrastructure or
  • 00:26:41
    uh yeah I ideally don't know what's
  • 00:26:43
    going on there uh it might be harder for
  • 00:26:46
    them to be able to what a world we live
  • 00:26:47
    in yeah uh and by the way these guys are
  • 00:26:50
    doing multi-entity and you know it's not
  • 00:26:52
    QuickBooks because QuickBooks and that's
  • 00:26:53
    why they are trying to separate the
  • 00:26:55
    entity because the number of
  • 00:26:56
    transactions that you are going to have
  • 00:26:58
    in one entity are never going to be as
  • 00:27:00
    many and that's why they are trying to
  • 00:27:02
    sort of separate and that's how they are
  • 00:27:03
    able to do
  • 00:27:05
    um 35 40 dollars per user per month
  • 00:27:08
    otherwise even they will not be able to
  • 00:27:09
    afford uh and the depth of the
  • 00:27:12
    transaction is very low as well uh in
  • 00:27:13
    general in QuickBooks and it's not a
  • 00:27:15
    real database so you don't really
  • 00:27:16
    require as much about capacity it's a
  • 00:27:19
    file uh you know file is always much
  • 00:27:22
    easier to manage you don't have the
  • 00:27:24
    transactional reconciliation built as
  • 00:27:26
    part of your model so it just does not
  • 00:27:28
    consume as much resources
  • 00:27:31
    um so here and by the way I don't even
  • 00:27:33
    know what technology these guys are
  • 00:27:34
    using uh it could be file who knows
  • 00:27:38
    um
  • 00:27:39
    so here they are saying it was founded
  • 00:27:41
    in 1990 and that's where I came to know
  • 00:27:43
    that okay no this is not a new company
  • 00:27:45
    because you know when you look at
  • 00:27:47
    something like this I would think that
  • 00:27:48
    probably they are really new and they
  • 00:27:49
    are probably have something Cutting Edge
  • 00:27:51
    but no no no no no no no no they are
  • 00:27:53
    really old okay which is just
  • 00:27:54
    mind-blowing because obviously in last
  • 00:27:56
    20 30 years they hardly could get you
  • 00:27:58
    know I don't know maybe 20 30 50
  • 00:28:01
    customers I guess I don't know how many
  • 00:28:03
    they have uh but obviously their
  • 00:28:05
    footprint is going to be very low uh in
  • 00:28:07
    general otherwise they would have as big
  • 00:28:09
    name as your you know academic stage
  • 00:28:12
    intact uh or you know and for epic or
  • 00:28:15
    whatever in this industry you're not
  • 00:28:16
    going to see them right
  • 00:28:18
    um yeah so the vendor's website States
  • 00:28:20
    and by the way this is the commentary
  • 00:28:21
    coming from Tech okay and Tech is
  • 00:28:24
    amazing organization as well because
  • 00:28:25
    they are also pay to play so they have
  • 00:28:27
    given it what four and a half uh you
  • 00:28:30
    know ranking so it's very misleading
  • 00:28:32
    interesting technology evaluation center
  • 00:28:35
    yeah yeah this is the commentary so you
  • 00:28:38
    know it could be very misleading for the
  • 00:28:39
    customer as well
  • 00:28:41
    have evaluated I mean it's very flowery
  • 00:28:44
    language
  • 00:28:45
    but you know who writes that stuff
  • 00:28:48
    that's on Tech
  • 00:28:49
    uh I'm not gonna name anybody uh
  • 00:28:52
    software vendors do exactly exactly
  • 00:28:55
    exactly the way I know that Sam
  • 00:28:59
    guess who's written some of them oh my
  • 00:29:02
    goodness and you have written yourself
  • 00:29:05
    um
  • 00:29:05
    [Laughter]
  • 00:29:10
    the world we live in living yeah I know
  • 00:29:12
    it's crazy the way it works to be honest
  • 00:29:13
    okay and um and uh yeah and that's why
  • 00:29:16
    it's very hard to trust
  • 00:29:18
    um these sites as well and that's why I
  • 00:29:20
    mean uh and by the way I mean these days
  • 00:29:22
    are probably claiming themselves to be
  • 00:29:23
    independent as well which is not true
  • 00:29:25
    because obviously they are charging
  • 00:29:26
    their vendors to pay for these things so
  • 00:29:29
    I don't know uh that's crazy independent
  • 00:29:31
    is a relative term
  • 00:29:33
    uh yeah exactly but I mean there are
  • 00:29:34
    companies that are going to be truly
  • 00:29:36
    independent they are not charging
  • 00:29:37
    anybody
  • 00:29:38
    um but those ones are expensive uh
  • 00:29:41
    exactly exactly because they have to
  • 00:29:43
    feed their family either getting paid
  • 00:29:45
    from both ends so it's reasonable yeah
  • 00:29:47
    or you're absolutely objective and it
  • 00:29:49
    costs energy you've got to charge a lot
  • 00:29:51
    exactly exactly so here they are saying
  • 00:29:53
    it is designed for organizations of any
  • 00:29:56
    size in a variety of Industries uh here
  • 00:30:00
    they are also seeing some of the
  • 00:30:01
    multi-view erps direct competitors in
  • 00:30:03
    the accounting focused Erp market and
  • 00:30:05
    they are saying accounting focused Erp
  • 00:30:08
    Market I don't know what they mean but I
  • 00:30:10
    think what they meant is slightly more
  • 00:30:12
    service-centric Industries uh every
  • 00:30:15
    single Erp is going to be the accounting
  • 00:30:18
    focused because obviously you need to
  • 00:30:19
    have accounting underneath otherwise I
  • 00:30:21
    don't know how it is an Erp uh but they
  • 00:30:24
    have compared this with uh these
  • 00:30:26
    Solutions which is the uh we have the
  • 00:30:28
    Easter one we have Financial force and
  • 00:30:31
    the Dynasty and these are very Service
  • 00:30:33
    uh Centric organization the known
  • 00:30:36
    inventory Centric organizations is what
  • 00:30:39
    they are talking about
  • 00:30:41
    um yeah even the not so popular software
  • 00:30:43
    are fairly expensive and that's right
  • 00:30:46
    but I don't know whether this is the
  • 00:30:47
    annual subscription my understanding is
  • 00:30:49
    going to be this is probably monthly but
  • 00:30:51
    you might want to do something yeah
  • 00:30:54
    now let's look at the screen okay you
  • 00:30:56
    are going to find probably four or five
  • 00:30:58
    screens and you have to take a lot on
  • 00:31:00
    the internet to be able to find because
  • 00:31:02
    you are not going to find a single demo
  • 00:31:03
    uh you know published publicly so now
  • 00:31:05
    you don't even know this is state of the
  • 00:31:07
    art in 1980. exactly exactly
  • 00:31:11
    and Trust Me Andy you know people like
  • 00:31:15
    being married
  • 00:31:17
    I had to dig for two hours to find any
  • 00:31:20
    screenshot yeah yeah yeah so crazy the
  • 00:31:25
    way it works uh you know and I don't
  • 00:31:27
    know why these software companies are
  • 00:31:28
    not publishing any demos because people
  • 00:31:30
    will know about you know what they are
  • 00:31:31
    trying to sell I guess uh
  • 00:31:35
    um so here this is definitely uh I would
  • 00:31:39
    say 1990 and the way their buttons are
  • 00:31:42
    designed this is very uh Microsoft XP
  • 00:31:46
    probably kind of feeling uh you know so
  • 00:31:49
    at that time it would have been new but
  • 00:31:51
    obviously these guys uh are not able to
  • 00:31:53
    invest as much uh on the cloud
  • 00:31:55
    technology they just don't have as much
  • 00:31:57
    investment backing and that's probably
  • 00:31:59
    the reason why they are not able to
  • 00:32:01
    innovate uh their products so pay
  • 00:32:03
    attention to you know what they are
  • 00:32:04
    doing and sometimes they are simply
  • 00:32:06
    going to replace the front end that does
  • 00:32:08
    not replace your service layer or the
  • 00:32:09
    data model
  • 00:32:10
    um so again you require for deeper
  • 00:32:12
    expertise to be able to evaluate these
  • 00:32:14
    things in terms of what you are getting
  • 00:32:15
    you are never going to know what issues
  • 00:32:17
    you are going to get but you know when
  • 00:32:19
    you are using something old underneath
  • 00:32:21
    you will always have issues
  • 00:32:23
    [Laughter]
  • 00:32:26
    um
  • 00:32:27
    okay uh just one more point there I
  • 00:32:30
    don't know if I wanted to cover anything
  • 00:32:32
    else overall from the data architecture
  • 00:32:34
    perspective I so here now they are
  • 00:32:37
    claiming it to be multi-entity but if
  • 00:32:39
    you look at their data architecture ND
  • 00:32:41
    you know it's not true multi-entity
  • 00:32:43
    because a company has Company ID
  • 00:32:45
    typically what multi-entity means is
  • 00:32:47
    inside your you know if you look at the
  • 00:32:50
    true multi-entity software then you are
  • 00:32:53
    not simply going to have a data layer
  • 00:32:56
    underneath your single tenant and
  • 00:32:58
    through which you are really trying to
  • 00:33:00
    identify your company that's not how
  • 00:33:02
    multi entity is supposed to work so here
  • 00:33:04
    sure as a business user you are going to
  • 00:33:07
    get all the reports that you're looking
  • 00:33:09
    for but that's not how multi-entity is
  • 00:33:12
    supposed to work so you might get just
  • 00:33:14
    one thing but when you are going to get
  • 00:33:16
    into the complex scenarios of doing the
  • 00:33:18
    traceability doing the analysis doing
  • 00:33:21
    overlaying of data that's where it is
  • 00:33:23
    going to fail because the underlying
  • 00:33:25
    data architecture does not support the
  • 00:33:28
    true multi-entity model so not only the
  • 00:33:33
    technology is weak here the whole data
  • 00:33:36
    architecture is super weak it's not
  • 00:33:38
    supposed to be multi-entity it's a very
  • 00:33:40
    simple architecture the way it is
  • 00:33:42
    designed so it's very similar to your
  • 00:33:44
    single entity with a another dimension
  • 00:33:47
    for uh your company
  • 00:33:50
    uh you have the company ID you have the
  • 00:33:53
    entry ID
  • 00:33:55
    um
  • 00:33:56
    yeah
  • 00:33:59
    no well it's got a dashboard it's got a
  • 00:34:02
    dashboard and everybody has a dashboard
  • 00:34:04
    because they're easier to build okay
  • 00:34:08
    they don't have to fix the software just
  • 00:34:10
    put some dashboards in front yeah
  • 00:34:12
    exactly this is how demo starts ND okay
  • 00:34:14
    this is a demo there you go this is this
  • 00:34:17
    is how it's gonna start you're gonna
  • 00:34:18
    feel okay if they are going to start on
  • 00:34:20
    a good feeling everybody's sort of
  • 00:34:22
    settled they saw something pretty and
  • 00:34:24
    now comes the reality sometimes they'll
  • 00:34:26
    show you sometimes they want depending
  • 00:34:28
    upon how many questions they get on the
  • 00:34:29
    pretty screen and the next thing that
  • 00:34:31
    you know you have signed the contract
  • 00:34:33
    and you married somebody else but got
  • 00:34:35
    something else
  • 00:34:39
    um I don't know Andy whether you are
  • 00:34:40
    familiar with these uh shotgun or
  • 00:34:43
    arranged marriages I mean not uh
  • 00:34:46
    [Laughter]
  • 00:34:48
    you show something else and get
  • 00:34:50
    something else
  • 00:34:51
    and then you got to pay you have to pay
  • 00:34:54
    a dowry with cattle then right exactly
  • 00:34:56
    exactly that's also a challenge yeah you
  • 00:34:59
    paid for something else so this is a
  • 00:35:01
    similar compare
  • 00:35:04
    exactly
  • 00:35:06
    oh my goodness that is so funny
  • 00:35:09
    um okay
  • 00:35:12
    um so here uh again the if you those was
  • 00:35:15
    a bit pushy
  • 00:35:17
    yeah yeah so oh quarter end oh they gave
  • 00:35:20
    him a special price yeah yeah so we are
  • 00:35:22
    going to look at uh you know that but I
  • 00:35:24
    mean one thing that I wanted to
  • 00:35:25
    highlight is let's say if you are not
  • 00:35:26
    able to find any sort of demos and you
  • 00:35:28
    are looking to see how you might be able
  • 00:35:30
    to find a little bit of information
  • 00:35:32
    about the product uh I would say what
  • 00:35:34
    you could do is you could pay attention
  • 00:35:38
    to the reviews don't look at these Stars
  • 00:35:40
    uh or uh the Asterix uh don't look at
  • 00:35:44
    the
  • 00:35:46
    um
  • 00:35:47
    um the company or anything let me see
  • 00:35:50
    what you need to do is you need to pay
  • 00:35:52
    attention to details inside the reviews
  • 00:35:54
    the more detailed the review is pay
  • 00:35:57
    attention to what the person is saying
  • 00:35:59
    and then try to correlate who the person
  • 00:36:01
    is what is the size of their company
  • 00:36:03
    what is their credibility that's how you
  • 00:36:05
    sort of read between the lines of these
  • 00:36:07
    reviews whether you can get any sort of
  • 00:36:09
    Intel and sometimes the reviews are
  • 00:36:11
    going to be paid as well uh so it's very
  • 00:36:13
    hard to get anything from the reviews
  • 00:36:14
    but if you do enough research you if you
  • 00:36:16
    understand how to read uh them then you
  • 00:36:19
    will be able to know uh you know maybe
  • 00:36:21
    there is something that you might be
  • 00:36:23
    able to correlate and you might be able
  • 00:36:24
    to find so here number one thing is the
  • 00:36:27
    review is coming from 2020. here uh they
  • 00:36:31
    are saying in implementation currently
  • 00:36:34
    we have not at any markers okay used
  • 00:36:37
    weekly for six to 12 months meaning they
  • 00:36:39
    have been in the implementation for
  • 00:36:41
    roughly 12 months obviously that's a
  • 00:36:43
    long time they are dealing with smaller
  • 00:36:46
    companies here we are talking about 11
  • 00:36:47
    to 50 employees so obviously this is not
  • 00:36:50
    a very large company in general uh when
  • 00:36:52
    you look at companies such as your
  • 00:36:53
    insurance companies if you're simply
  • 00:36:55
    implementing accounting these guys have
  • 00:36:58
    only accounting okay your transactional
  • 00:37:00
    debt is going to be very shallow so you
  • 00:37:03
    don't require as much effort the only
  • 00:37:05
    thing you need to model is going to be
  • 00:37:07
    your customers and vendors and sometimes
  • 00:37:08
    even your items and bonds are not going
  • 00:37:10
    to be bombs you're not going to have in
  • 00:37:11
    this particular space even your items
  • 00:37:13
    are not going to be modeled so just for
  • 00:37:15
    the customer and vendors you are taking
  • 00:37:18
    12 months that doesn't make any sense
  • 00:37:19
    okay so that's a very long time meaning
  • 00:37:21
    they didn't have something in the
  • 00:37:22
    product and they had to do a lot of
  • 00:37:24
    things to be able to enable that and
  • 00:37:27
    that's where they are probably doing
  • 00:37:28
    development and their needs which is not
  • 00:37:30
    a good sign in general for any product
  • 00:37:32
    uh you know in general for accounting
  • 00:37:35
    implementation if it is going to be
  • 00:37:37
    purely accounting uh you should not take
  • 00:37:39
    nine 12 months you are probably looking
  • 00:37:40
    at three six months something like that
  • 00:37:42
    depending upon how complex the
  • 00:37:43
    transactions are but in general
  • 00:37:45
    accounting only implementations are
  • 00:37:47
    typically easier
  • 00:37:49
    now we are saying initially the sales
  • 00:37:51
    pitch was bit pushy to purchase on a
  • 00:37:53
    quarter ending in uh hindsight that was
  • 00:37:56
    due to salesperson knowing they were
  • 00:37:58
    leaving so the salesperson left okay
  • 00:38:00
    and this is very common we have seen
  • 00:38:03
    this in a lot of cases okay when you go
  • 00:38:05
    to these mom and pop shops and you know
  • 00:38:08
    sales people they are trying to make a
  • 00:38:10
    living to be honest and it's not
  • 00:38:11
    necessarily their fault right I mean
  • 00:38:13
    they need to make bonus
  • 00:38:15
    anything they got to move on yeah
  • 00:38:18
    exactly exactly and uh you know
  • 00:38:20
    obviously it's in their best interest to
  • 00:38:22
    do this but it might not be in your best
  • 00:38:24
    interest because they are going to move
  • 00:38:26
    away and then you are going to get stuck
  • 00:38:27
    with that so look at that look at the
  • 00:38:29
    second and last sentence the virus then
  • 00:38:31
    hit
  • 00:38:32
    that's crazy that we might need 10 times
  • 00:38:36
    that initial offer they said but Andy
  • 00:38:39
    how do you get virus in an Erp system I
  • 00:38:41
    I don't understand this you need to
  • 00:38:43
    explain that to me a virus maybe you're
  • 00:38:45
    talking about Community system
  • 00:38:49
    that's crazy that's really crazy
  • 00:38:52
    that's how clunky the technology is okay
  • 00:38:55
    Erp systems or so bulletproof that even
  • 00:38:58
    human cannot get in okay here you are
  • 00:39:01
    talking about virus
  • 00:39:03
    okay so here we are saying the
  • 00:39:06
    implementation team did not address
  • 00:39:08
    properly are four items that were
  • 00:39:11
    critical for our needs uh you know
  • 00:39:13
    approximately 12 months later our
  • 00:39:15
    business analyst wrote up a quick two to
  • 00:39:18
    five four piece document for them and
  • 00:39:20
    re-share documents we provided their
  • 00:39:22
    staff uh in the first couple of months
  • 00:39:24
    of the project it appears that yes was
  • 00:39:27
    the answer to can we do it okay these
  • 00:39:31
    the the line items that you are going to
  • 00:39:33
    mention is the customer okay you don't
  • 00:39:36
    understand how much room every single
  • 00:39:39
    Erp vendor has with those because
  • 00:39:42
    typically even if you go to a code okay
  • 00:39:44
    you cannot do anything
  • 00:39:46
    because when they say yes it could mean
  • 00:39:49
    a lot of different things because the
  • 00:39:52
    question that you asked wasn't specific
  • 00:39:53
    enough it wasn't specific here's a trick
  • 00:39:57
    here's a trick when you ask us an Erp
  • 00:39:59
    salesman a question does it do X
  • 00:40:02
    whatever X says if they go yeah
  • 00:40:05
    that means no
  • 00:40:08
    if they say yes that means yes
  • 00:40:14
    but in general when you are asking any
  • 00:40:17
    questions you should not be asking the
  • 00:40:19
    yes and no uh you know questions yeah
  • 00:40:22
    yeah exactly number one thing I mean see
  • 00:40:24
    most customers they don't really
  • 00:40:26
    understand what to look for in a
  • 00:40:29
    question okay you need to be that's
  • 00:40:32
    where the expertise come in I mean you
  • 00:40:33
    know
  • 00:40:34
    and again if you are going to be doing
  • 00:40:36
    this yourself you might feel that the
  • 00:40:38
    selection process is easy uh but again
  • 00:40:41
    there are always going to be layers with
  • 00:40:43
    it and these guys have a lot of room
  • 00:40:46
    that they can play with so that's what
  • 00:40:47
    she is trying to mention here is that
  • 00:40:49
    yes was the answer to can we do it
  • 00:40:51
    however they did not bet that yes
  • 00:40:54
    properly it's not they it's the problem
  • 00:40:57
    is with you because if you ask a
  • 00:40:59
    salesperson
  • 00:41:01
    about their weakness they are not gonna
  • 00:41:04
    overly highlight that that's not how
  • 00:41:05
    sales Works uh sorry
  • 00:41:08
    so you need to figure out you know how
  • 00:41:10
    to ask the right questions and how to
  • 00:41:13
    read between the lines so it's not
  • 00:41:15
    really on the vendor it is your homework
  • 00:41:17
    you did not do the homework and that's
  • 00:41:19
    why you actually suffered and that's
  • 00:41:22
    where you either need to get the expert
  • 00:41:24
    so that they can wait or just do a lot
  • 00:41:27
    of research if you are trying to do it
  • 00:41:29
    yourself because this thing is hard
  • 00:41:31
    well I'll tell you you know we we're
  • 00:41:33
    talking about how easy it is to get
  • 00:41:36
    fooled when you're evaluating these
  • 00:41:37
    things
  • 00:41:39
    and not only that when you're evaluating
  • 00:41:41
    getting help an Erp selection company
  • 00:41:44
    you can get fooled
  • 00:41:45
    yeah
  • 00:41:48
    if you guys really if if the audience is
  • 00:41:50
    really looking to get honest sincere
  • 00:41:52
    help
  • 00:41:53
    Mr Sam Gupta is your man
  • 00:41:56
    yeah I'm not too sure about that I mean
  • 00:41:58
    you know whether me or somebody else but
  • 00:42:01
    but mostly thank you thank you thank you
  • 00:42:05
    Andy thank you really appreciate that
  • 00:42:06
    okay thank you for the shout out uh but
  • 00:42:09
    the point I'm trying to make here is
  • 00:42:11
    that um you know there's just so much
  • 00:42:13
    room so so much room uh with these
  • 00:42:16
    requirements and you unless you are
  • 00:42:18
    doing this on a daily basis and
  • 00:42:20
    sometimes we get into these um honestly
  • 00:42:23
    speaking these reviews and you know
  • 00:42:25
    there's only so much information that
  • 00:42:26
    these vendors are going to give and it
  • 00:42:28
    becomes very hard to evaluate because
  • 00:42:30
    obviously they are trying to play and
  • 00:42:32
    they are not going to give you
  • 00:42:33
    everything so even for us it's very very
  • 00:42:35
    hard think about you know how hard it is
  • 00:42:37
    going to be for you so now moving right
  • 00:42:39
    along Andy uh here they are saying the
  • 00:42:42
    service overall was fine main person
  • 00:42:44
    kept pushing off the key items or later
  • 00:42:46
    that's how it works fine
  • 00:42:50
    my goodness
  • 00:42:53
    if my customers invited am I to my
  • 00:42:55
    customers they would shoot me
  • 00:42:59
    oh my God they're fine they just never
  • 00:43:01
    answered my questions
  • 00:43:04
    exactly but some people you know give
  • 00:43:06
    people benefit of doubt I guess right
  • 00:43:08
    and you know with the Erp systems that's
  • 00:43:10
    not how it is supposed to work sometimes
  • 00:43:12
    it's because it's perspective it's
  • 00:43:14
    whatever they were used to previously
  • 00:43:16
    yeah if if they were in a cesspool of an
  • 00:43:18
    erpv previously anything can look good
  • 00:43:21
    now yeah yeah right depends what they
  • 00:43:24
    were used to what they were you know
  • 00:43:26
    what they were what they what they uh
  • 00:43:27
    it's perspective could not agree more
  • 00:43:30
    great Point
  • 00:43:31
    um so here we have some more commentary
  • 00:43:33
    so let's touch on that if we would go
  • 00:43:35
    live without these items we decline for
  • 00:43:38
    a number of reasons asked if we would
  • 00:43:40
    consider paying some additional cost to
  • 00:43:42
    achieve them that's very common in the
  • 00:43:44
    moment pop space they are going to
  • 00:43:45
    overcome it for something typically if
  • 00:43:47
    you go with the mainstream vendors
  • 00:43:49
    they're slightly careful to be honest uh
  • 00:43:51
    you know and the reason for that is
  • 00:43:52
    because they have the legal liability uh
  • 00:43:55
    and if they are not going to have
  • 00:43:56
    capabilities because you know they can
  • 00:43:58
    be audited but you know hit
  • 00:44:04
    uh that's like a crazy one that's really
  • 00:44:07
    crazy okay I don't want to read that
  • 00:44:09
    okay so here they are virus here
  • 00:44:14
    and the cost increased by 10x so how
  • 00:44:17
    does the yeah and and virus is something
  • 00:44:20
    if any in any reviews that you are
  • 00:44:23
    finding with Erp just do not consider
  • 00:44:26
    that Erp in my mind uh because these
  • 00:44:29
    guys obviously don't have as much cyber
  • 00:44:31
    security expertise uh as the software
  • 00:44:33
    company they are probably cash strapped
  • 00:44:35
    they have no idea how much it cost
  • 00:44:38
    um to get the cyber security right even
  • 00:44:39
    for the software to be honest
  • 00:44:42
    um so yeah so virus is not cool with an
  • 00:44:44
    Erp system if you read that anywhere
  • 00:44:46
    please try to stay away from that that's
  • 00:44:49
    probably a biggest threat plan for you
  • 00:44:51
    um
  • 00:44:52
    okay so we have some more commentary
  • 00:44:53
    here
  • 00:44:55
    um
  • 00:44:58
    maybe talking about covet covet look at
  • 00:45:01
    the date of the review March 31st 2020
  • 00:45:04
    uh and under says is great at catching
  • 00:45:07
    these things a wonderful uh observation
  • 00:45:10
    that was right when everything was
  • 00:45:12
    shutting down and the uh quantity of
  • 00:45:14
    announcements and maybe that is right
  • 00:45:16
    maybe that's what they are talking about
  • 00:45:17
    I don't know is this a strong word to
  • 00:45:21
    use no but I mean why would the cost
  • 00:45:23
    increase by 10x just because they got
  • 00:45:24
    covered that doesn't make any sense
  • 00:45:27
    uh
  • 00:45:29
    no it's a real virus virus it's a
  • 00:45:31
    computer virus
  • 00:45:33
    um
  • 00:45:35
    Okay so
  • 00:45:38
    here they are saying okay so Wayne is
  • 00:45:40
    saying not accurate my friend yeah this
  • 00:45:42
    is very difficult for an amateur but
  • 00:45:45
    real cyber attackers can do a lot to Erp
  • 00:45:49
    systems that are not properly configured
  • 00:45:52
    and that is right I agree with Wayne
  • 00:45:55
    um in general uh but for the most part I
  • 00:45:59
    mean the kind of security that you have
  • 00:46:01
    built as part of your mainstream I mean
  • 00:46:03
    again you know cyber security is it's
  • 00:46:06
    almost like a lock and if you don't know
  • 00:46:08
    where to keep the keys then nobody can
  • 00:46:10
    help you
  • 00:46:12
    but at least get the better ones a
  • 00:46:15
    better lock uh you know uh then you
  • 00:46:18
    simply have to take care of yourself I
  • 00:46:20
    guess but here you have the problem with
  • 00:46:22
    the lock and then you have problem with
  • 00:46:23
    you as well I guess
  • 00:46:25
    um so that's the analogy that I'm trying
  • 00:46:26
    to make but yeah I completely agree with
  • 00:46:28
    Wayne
  • 00:46:30
    uh okay some more commentary here so
  • 00:46:32
    here we have one more user used weekly
  • 00:46:35
    for six to 12 months this is it yeah so
  • 00:46:40
    this is coming from 2018 I like best
  • 00:46:42
    include the search options that can be
  • 00:46:44
    performed on a multitude of items such
  • 00:46:47
    as amount invoice number keyword uh then
  • 00:46:50
    it can be a glitchy at times but this
  • 00:46:54
    isn't a big deal because customer
  • 00:46:56
    support is able to resolve issues right
  • 00:47:00
    away in general when people feel that it
  • 00:47:04
    can be glitchy what that means
  • 00:47:06
    especially when you talk about Mom and
  • 00:47:08
    Pop uh you know you have a lot of bugs
  • 00:47:11
    underneath you're never going to tell
  • 00:47:12
    you what's going on underneath whether
  • 00:47:14
    it's somebody in the database table is
  • 00:47:16
    getting deleted because you are buying a
  • 00:47:19
    box and nobody really know what is
  • 00:47:21
    happening under under the box so that's
  • 00:47:23
    why with Cloud systems especially you
  • 00:47:25
    need to be super careful uh you know why
  • 00:47:28
    do you have glitches is it really big of
  • 00:47:30
    the configuration in general if it is
  • 00:47:32
    going to be because of the configuration
  • 00:47:33
    then your OEM enters the vendor that is
  • 00:47:37
    actually creating the product they might
  • 00:47:39
    not be able to resolve them uh you know
  • 00:47:41
    you have to go to a consultant right
  • 00:47:43
    um but in this case probably the OEM and
  • 00:47:46
    consultant both roller played by this
  • 00:47:48
    company but again glitch is not a good
  • 00:47:50
    thing uh you know it should not be
  • 00:47:52
    glitchy
  • 00:47:55
    uh here then we are talking about
  • 00:47:58
    without any written or guided
  • 00:48:00
    instruction on how to use them such as
  • 00:48:02
    reporting AR Etc I would like to see
  • 00:48:03
    some more guided training okay so one of
  • 00:48:06
    the things that you are going to see in
  • 00:48:07
    the mom and pop space in general they
  • 00:48:09
    are really good at writing code that's
  • 00:48:11
    how these companies started okay but
  • 00:48:13
    they are going to cut down significantly
  • 00:48:15
    on the documentation and training and
  • 00:48:17
    nobody else can understand that code
  • 00:48:18
    except the person who wrote it okay even
  • 00:48:22
    within the company itself if you are
  • 00:48:24
    going to ask for support you are going
  • 00:48:26
    to get challenges because the people who
  • 00:48:28
    are supporting they also need to rely on
  • 00:48:30
    documentation of the product even for
  • 00:48:33
    the internal support okay so number one
  • 00:48:35
    you are not going to support not going
  • 00:48:37
    to get external support and you are also
  • 00:48:40
    going to struggle with the internal
  • 00:48:42
    support because nobody can really
  • 00:48:43
    understand the product even if I write
  • 00:48:46
    the code ND okay and if I go back after
  • 00:48:48
    two months I need to look at my own
  • 00:48:50
    documentation that's how I understand my
  • 00:48:53
    handwriting okay exactly and if you
  • 00:48:55
    don't write it you know somebody else is
  • 00:48:57
    trying to read your handwriting just go
  • 00:48:58
    figure that out exactly yeah and I'll
  • 00:49:01
    make sure I mean if I don't like
  • 00:49:02
    somebody I'll make sure that the
  • 00:49:04
    handwriting is going to be really bad
  • 00:49:13
    a boy
  • 00:49:17
    um okay
  • 00:49:18
    so here and by the way let me see your
  • 00:49:21
    Erp Consultants are going to have a lot
  • 00:49:23
    of Club in general uh I mean not every
  • 00:49:26
    year the Consultants is going to be
  • 00:49:28
    unethical but you know obviously they
  • 00:49:29
    have a lot of room they are almost like
  • 00:49:31
    your mechanic so be careful in general
  • 00:49:33
    the way you uh deal with them
  • 00:49:36
    um uh so here they are talking about
  • 00:49:43
    um I would like to see more guided
  • 00:49:45
    training so training is an issue more
  • 00:49:46
    flexibility on tracking a or processes
  • 00:49:49
    so when they say flexibility what that
  • 00:49:51
    means is the traceability is not there
  • 00:49:54
    in the product that's what typically it
  • 00:49:56
    means uh users typically don't
  • 00:49:59
    understand why they don't have as much
  • 00:50:01
    flexibility but you know just because
  • 00:50:03
    the data layers are not going to be
  • 00:50:05
    there you are not going to have the same
  • 00:50:07
    level of traceability that you are going
  • 00:50:09
    to find in the mainstream Erp systems so
  • 00:50:11
    that's what the user is feeling but what
  • 00:50:14
    that means is really the data model is
  • 00:50:16
    not robust enough to be able to uh cover
  • 00:50:18
    all of those complex scenarios so here
  • 00:50:21
    they are talking about tracking your
  • 00:50:22
    processes without using Dunning because
  • 00:50:24
    that really helps us track issue with
  • 00:50:26
    collection time to collect effort to
  • 00:50:28
    collect and then finally collection
  • 00:50:29
    again he is talking about number one the
  • 00:50:33
    data layers may not be there number two
  • 00:50:35
    the correlating those data layers is
  • 00:50:37
    going to be
  • 00:50:38
    very difficult in general just because
  • 00:50:41
    if either if the data is not going to be
  • 00:50:43
    there or inadequate data is going to be
  • 00:50:45
    there both could be equally applicable
  • 00:50:48
    and that's why uh you know this could be
  • 00:50:50
    really hard especially with these kind
  • 00:50:51
    of systems the ability to tie cost or
  • 00:50:54
    markup of an item to the final bill out
  • 00:50:57
    of an order using barcodes
  • 00:51:00
    again these are some of the basic uh
  • 00:51:03
    feature sets I don't know why they are
  • 00:51:05
    not able to do it uh barcodes may be
  • 00:51:07
    trickier the reason why it may be
  • 00:51:09
    trickier in this particular space
  • 00:51:11
    because they are designed
  • 00:51:12
    for the service Centric Industries so
  • 00:51:15
    they don't really have as busy
  • 00:51:16
    warehouses in general but when you look
  • 00:51:18
    at Healthcare they are going to have
  • 00:51:20
    little inventory they are still going to
  • 00:51:22
    have inventory
  • 00:51:24
    um so they still need your uh the cost
  • 00:51:27
    the markup the barcodes
  • 00:51:29
    um so you know most of the service
  • 00:51:31
    Centric
  • 00:51:32
    Erp systems they are probably going to
  • 00:51:34
    use an add-on and you are going to have
  • 00:51:36
    a little communication issue there
  • 00:51:37
    because that's not the mainstream
  • 00:51:39
    functionality so again uh you know in my
  • 00:51:42
    mind when you have issues such as this
  • 00:51:45
    that's a that's a that's a major issue
  • 00:51:47
    overall uh you know with these systems
  • 00:51:49
    the cost of a work order the cost to
  • 00:51:52
    build a client collection of revenue
  • 00:51:54
    from a client effort of Revenue
  • 00:51:57
    collection bill pay bill pay cycle
  • 00:51:59
    utilization of resources including cost
  • 00:52:02
    to ship inventory
  • 00:52:03
    use per order fundamentals guys
  • 00:52:07
    fundamentals basic
  • 00:52:09
    they don't have this then I don't know
  • 00:52:12
    how uh you know and by the way I mean
  • 00:52:14
    this is just an accounting system and
  • 00:52:16
    even then they are not able to do all of
  • 00:52:18
    this
  • 00:52:20
    okay so this one is coming from 2020
  • 00:52:24
    2023 and here they are saying I don't
  • 00:52:28
    like that MV is moving to a hosted only
  • 00:52:33
    version this will add significantly more
  • 00:52:36
    cost for us and the reason why these
  • 00:52:39
    companies buy these software is because
  • 00:52:41
    it's going to be much cheaper than some
  • 00:52:43
    of the other software that might be
  • 00:52:44
    there in the market but for the most
  • 00:52:46
    part nobody can really afford to run an
  • 00:52:49
    on-prem business the simple fact is that
  • 00:52:52
    okay software in general is very
  • 00:52:55
    expensive okay if they are going to be
  • 00:52:57
    on on-prem you are going to buy a
  • 00:52:59
    software you are going to use the way
  • 00:53:01
    you are going to use and because of that
  • 00:53:03
    you are going to get a virus uh you know
  • 00:53:05
    these guys are going to get the bad name
  • 00:53:07
    so that's why they are trying to move to
  • 00:53:11
    Cloud that's number one factor obviously
  • 00:53:12
    uh but then they have a lot more control
  • 00:53:15
    they have the repeatable revenue so
  • 00:53:18
    every single vendor in the market is
  • 00:53:22
    going to move for subscription based
  • 00:53:25
    business model and that means hosted so
  • 00:53:27
    whether you want to move today or
  • 00:53:29
    tomorrow it doesn't matter everybody's
  • 00:53:31
    gonna move because obviously the
  • 00:53:33
    software companies have to make money in
  • 00:53:35
    general okay so again that should not
  • 00:53:37
    come as a surprise if you are not there
  • 00:53:39
    if you bought this one just because it
  • 00:53:42
    was on Prem it was cheaper it's not
  • 00:53:44
    gonna last uh for a long time
  • 00:53:48
    um everybody's gonna move
  • 00:53:50
    um this is coming from 2022 and here
  • 00:53:53
    they are saying there were some more
  • 00:53:55
    visual documentation besides videos for
  • 00:53:58
    example it took me it took me a while to
  • 00:54:01
    figure out how to use the interface PDF
  • 00:54:04
    manual took many trial and error to
  • 00:54:06
    figure out what key descriptions to use
  • 00:54:08
    in Adder versus detail line I wish there
  • 00:54:11
    was basic example of each module AR
  • 00:54:14
    invoice template uh you know AR payment
  • 00:54:17
    template again these things are hard so
  • 00:54:19
    go easy on yourself and this is where
  • 00:54:21
    you would require a little Consulting
  • 00:54:23
    help even if they were able to provide
  • 00:54:25
    you a lot of documentation you will not
  • 00:54:29
    be able to read the documentation
  • 00:54:30
    because it is not going to be flavored
  • 00:54:32
    for your business it is not going to be
  • 00:54:34
    flavored for your industry and these
  • 00:54:37
    guys are not really in the Consulting
  • 00:54:39
    business they are in the product
  • 00:54:40
    business they are trying to create a
  • 00:54:42
    documentation so that everybody can use
  • 00:54:44
    so again Consulting is not optional with
  • 00:54:47
    any a machine purchase that you are
  • 00:54:49
    doing than with Erp obviously you need
  • 00:54:52
    to spend uh some money in the Consulting
  • 00:54:55
    um with these products
  • 00:54:56
    uh and the we have two minutes right now
  • 00:54:59
    do you have comments or do you want to
  • 00:55:00
    cover it one more
  • 00:55:02
    uh yeah let's look at one more one more
  • 00:55:05
    uh I don't even know if we have one more
  • 00:55:08
    okay training is worse
  • 00:55:11
    um DYI
  • 00:55:13
    the setup is DIY because that's what you
  • 00:55:16
    paid
  • 00:55:17
    right
  • 00:55:19
    the system works but uh you know it
  • 00:55:22
    takes longer so here 2023
  • 00:55:26
    um he's talking about lag Times login
  • 00:55:29
    and weight to load the desktop load a
  • 00:55:33
    report and wait calculate a report and
  • 00:55:36
    wait
  • 00:55:37
    change one line in that report and your
  • 00:55:40
    number go away can you believe this so
  • 00:55:42
    this is a real data Integrity issue
  • 00:55:44
    there select calculate and wait again so
  • 00:55:47
    obviously number one the infrastructure
  • 00:55:49
    is not as great secondly the weight is
  • 00:55:51
    designed it's a really poor design and
  • 00:55:54
    that's why you are facing all of these
  • 00:55:56
    issues
  • 00:55:58
    um you know it's not really designed for
  • 00:55:59
    the scalability the kind of workload
  • 00:56:01
    that you're really putting on the system
  • 00:56:03
    we were assured that all of our reports
  • 00:56:06
    could be done in multi-view all of the
  • 00:56:09
    reports what what does that mean
  • 00:56:12
    they didn't mention that we would need
  • 00:56:15
    to create them ourselves
  • 00:56:17
    okay you can do it but you know it might
  • 00:56:20
    take five years
  • 00:56:22
    [Laughter]
  • 00:56:25
    um to do it okay everything takes at
  • 00:56:28
    least twice as long to accomplish uh
  • 00:56:31
    uploading journal entries require that
  • 00:56:33
    you create the text file from your Excel
  • 00:56:34
    file upload that file to the upload
  • 00:56:38
    portal go back to the desktop to process
  • 00:56:40
    that file through the interface upload
  • 00:56:42
    the je backup file to different place
  • 00:56:44
    and then attach the backup to the entry
  • 00:56:48
    you are better off I'll bet the sales
  • 00:56:51
    demo looked really good though yeah yeah
  • 00:56:53
    they don't have to show these things and
  • 00:56:55
    this is all detailed you don't have to
  • 00:56:57
    pay attention to detail in a sales demo
  • 00:56:59
    come on
  • 00:57:02
    um
  • 00:57:04
    um okay so more than 11 months in and we
  • 00:57:06
    still uh haven't managed to create a
  • 00:57:09
    debt can you believe this not even a
  • 00:57:12
    single dashboard because the
  • 00:57:14
    instructions were sparse and secondly
  • 00:57:17
    obviously you are not going to be expert
  • 00:57:18
    of these things you are trying to do
  • 00:57:20
    this yourself uh you know you are going
  • 00:57:23
    to start baby yeah and people who are
  • 00:57:26
    going to be expert they probably can
  • 00:57:27
    figure these things out in a week or two
  • 00:57:29
    so again go easy on yourself I have the
  • 00:57:32
    experts who really know what they are
  • 00:57:34
    doing uh you know rather than trying it
  • 00:57:36
    yourself we have a very complicated time
  • 00:57:38
    entry process but uh probably no worse
  • 00:57:40
    than uh any other hospital so there were
  • 00:57:43
    some time entry issues as well you would
  • 00:57:45
    search with your parameters uh view your
  • 00:57:49
    trial balance select the print button
  • 00:57:51
    this brings up print preview where you
  • 00:57:54
    can make minor layout adjustments
  • 00:57:57
    if your report is long uh the characters
  • 00:58:01
    are it will feel but if it does include
  • 00:58:04
    to print it will bring up a new pdf
  • 00:58:06
    version of the report okay this is all
  • 00:58:08
    error handling it's really badly done I
  • 00:58:10
    guess uh you know the way it has done so
  • 00:58:12
    obviously you have a lot of problems
  • 00:58:14
    underneath
  • 00:58:16
    um that obviously they have not
  • 00:58:17
    highlighted in their marketing material
  • 00:58:21
    um
  • 00:58:22
    the
  • 00:58:24
    so the user is feeling that I mean the
  • 00:58:26
    the product is really a greater
  • 00:58:29
    um it's not necessarily a product
  • 00:58:30
    release because of the the kind of
  • 00:58:32
    problems that he as he or she has seen
  • 00:58:35
    uh in any case I think that's pretty
  • 00:58:37
    much it and so we can cover some
  • 00:58:39
    comments if you have any last minute
  • 00:58:40
    comments we don't have any questions the
  • 00:58:43
    comments are usually quite
  • 00:58:47
    consistent and that is
  • 00:58:50
    you know caveat mtor you really have to
  • 00:58:55
    I mean talk to companies that are
  • 00:58:57
    already using these things ask them the
  • 00:59:01
    difficult questions find out what the
  • 00:59:03
    truth is and then you can decide whether
  • 00:59:05
    or not you want to put up with that or
  • 00:59:06
    not
  • 00:59:07
    exactly and my take on this is going to
  • 00:59:10
    be unless you are super stressed on
  • 00:59:14
    budget and this is the only solution
  • 00:59:16
    that you can find in your budget and
  • 00:59:19
    maybe you have a reason to go for the
  • 00:59:21
    solution because it has any specific
  • 00:59:24
    industry functionality I would rather go
  • 00:59:25
    for slightly more mainstream solution
  • 00:59:27
    especially from the software perspective
  • 00:59:30
    um it could be dangerous when you're
  • 00:59:31
    buying an Erp system
  • 00:59:34
    all right any of the final comments Andy
  • 00:59:36
    no no okay so that's it for today if you
  • 00:59:39
    join for the first time this was part of
  • 00:59:41
    our industry series for which we meet
  • 00:59:42
    every Tuesday at 5 30 PM Eastern so make
  • 00:59:45
    sure you guys are going to be here next
  • 00:59:46
    week we are going to come back with
  • 00:59:48
    another vendor or the solution on that
  • 00:59:51
    note thanks everyone for tuning in
  • 00:59:53
    tonight
  • 00:59:55
    thanks yeah of course
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