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[Music]
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thank you for your interest in joining
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goare this video will explain the ins
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and outs of the goshare platform as well
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as the steps required to become an
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active delivery professional on the
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platform please pay close attention at
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the end of the video you will be asked
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to answer a few questions about the
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information discussed all of the answers
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can be found in this video if you get
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stuck please re-watch the video to find
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the correct response as you will need to
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pass the assessment to move forward
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goare is a technology enabled Logistics
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platform that connects truck van and car
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owners with businesses and individuals
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to provide OnDemand delivery moving and
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Hauling
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Services customers send to goare the
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details of the delivery needs using our
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mobile app API or website and we
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instantly send that request to local
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drivers like yourself who have the
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vehicle in equipment the customer needs
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we refer to each delivery or move as a
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project most projects require the
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ability to lift heavy items such as
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Furniture mattresses TVs and Industrial
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Supplies we refer to our drivers as
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delivery professionals or delivery Pros
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the first delivery professional to
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accept the project request will get it
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most customer requests are for the same
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day however they can also schedule
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projects a few days in advance as an
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independent contractor using the goare
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platform you have total flexibility when
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it comes to your schedule you can choose
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to accept the projects you'd like and
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reject those that you don't want what is
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it like to use goare to find local
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moving and delivery projects hear from a
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few of our current delivery
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professionals about their personal
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experiences with our platform just jump
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in with both feet and give it a try it's
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been great for me it's been great for
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other drivers my first full week I I I
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gross almost like $1,900 with you guys
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um so I was like dang that's huge great
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customer service great projects great
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pay great
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communication mainly those old factors
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are making goare one step even two steps
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ahead from the other ones I say it all
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the time goare is probably one of the
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best platforms to be a part of um there
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are several out there but out of all of
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them I think goare is at the top from
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what the customers say they they're
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they're saying that goare is like the
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top I mean Top Notch pretty much that um
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number one that they use when you're
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serious about this and you see how how
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how much income you can earn through go
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share you you then become very serious
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and you're like this is my
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business hi all my name is Sean Savage
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founder and CEO of goare thank you so
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much for joining us and for your
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interest in learning more about goare we
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really appreciate it most people join
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goare for the same three
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reasons you want to make money You Want
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To Be Your Own Boss and you want the
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opportunity to provide a good life for
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your family and for
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yourselves goare is here to help make
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you the best delivery professional that
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you can be we'll provide you with the
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tools the support and the resources that
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you need to run your own delivery
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business and make it really easy
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from goare you can expect Fair pay the
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highest levels of customer service and
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professionalism and that's what we
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expect from you as well the highest
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levels of customer service and
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professionalism as you watch this video
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I would encourage you to keep an open
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mind and enjoy the learning experience
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and our team at goare is here to help
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you get on board as fast as possible how
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much you will earn using the goare
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platform will vary based on your vehicle
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type personal availability IL location
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and seasonality our top performing
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delivery professionals are earning up to
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$5,000 per
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month when a customer requests a
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delivery professional for their project
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they will be shown a suggested upfront
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price the suggested price is based on an
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algorithm that has several factors
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including but not limited
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to drive time labor
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time vehicle type cargo item weight and
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size number of delivery
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Pros using data science and machine
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learning goare is able to accurately
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predict how long each project will take
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goar's hourly wages paid to drivers are
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some of the highest in the industry
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based on our
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research for every project you will see
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an upfront earning statement and how
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long we estimate the project will take
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the amount that you see on the project
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details screen is the minimum you will
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be paid some projects may also include
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an additional payment this additional
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payment will be paid to you if the
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project goes over the max estimated time
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you will be paid for each additional
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minute over the max time in addition to
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The Upfront earnings if the project is
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eligible for an additional payment the
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additional payment rate will be
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displayed to you in the goare driver app
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customers are able to leave tips as well
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they can tip you in the app or in cash
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you always keep 100% of your tips
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through hard work and excellent customer
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service goshare delivery Pros have
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earned half a million dollar in tips on
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top of their earnings since 2015 most
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payments are sent to you within four
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business days after the project is
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complete via direct deposit into your
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bank account occasionally we will send
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payments via Paypal zel and
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check goare regularly runs contest to
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keep you motivated and to stimulate some
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friendly competition you will earn
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points for every project you complete
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you can see how many points you have and
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see how your peers are doing using our
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leaderboard feature in the goshare
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driver app you can earn rewards for
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completing projects including goare
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shirts hats and other gear we also award
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cash prizes every month to our top three
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drivers in the country we've also been
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known to give away new iPhones Hiatt
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vacations and more throughout the year
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for special promotions top drivers may
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also be invited to meet our CEO and
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participate in the driver of the month
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program in order to join goare you must
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meet a few requirements these standards
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are in place to ensure the safety of our
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customers and our delivery
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professionals you must be 18 years of
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age you must be able to lift at least 50
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lb your vehicle must be no more than 22
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years old in the year
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2022 that means vehicles must be a model
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year 2000 or newer you must complete a
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background
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check to pass you must meet the
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following minimum
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standards felonies or violent
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misdemeanors in the last 7 years may be
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disqualifying no history of multiple
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misdemeanors or
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felonies no driving related convictions
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for hit and run speeding 100 plus
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mph reckless driving street racing or
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speed
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Contest no DUI
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DWI felony or other drug rated driving
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violations in the last 7
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years no major vehicle violations in The
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Last 5
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Years no violations in the past 3 years
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for driving on a suspended revoked or
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invalid license or invalid insurance
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this position is subject to a background
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check for any convictions directly
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related to its duties and
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responsibilities only job related
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convictions will be considered and will
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not automatically disqualify the
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candidate no more than two moving
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violations in the past 3
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years no more than two accidents in the
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past 3
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years no more than one moving violation
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and one accident in the past 3
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years no more than three minor
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violations in the past 3 years including
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accidents traffic light violations
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speeding or moving violations no
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infractions or violations if ages 18 to
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21 years of age you must have at least 2
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years of clean and unrestricted Driving
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Experience individuals registered on the
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national sex offender registry or doj 50
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State Sex Offender Registry do not
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qualify for goare individuals included
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on domestic or international government
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watch lists do not qualify for goare you
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must have a valid social security number
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driver's license vehicle registration
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and vehicle insurance in the state of
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which you would like to provide delivery
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Professional
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Services exceptions may be made for
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active military members for the license
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and
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registration the insurance should still
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match the state that you seek to provide
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delivery Professional Services you must
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have an iPhone or Android phone that is
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capable of running the latest version of
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the goare app you can download the goare
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driver app from the App Store to check
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compatibility you must have a checking
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account so your earnings can be paid
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through direct deposit and you must be
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able to read and speak
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English you will be able to upload all
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of your required documents into Go
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share's website the sooner you upload
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all of your documents the sooner you can
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start earning money with
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goshare make sure the images you send us
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for your documents are clear and easy to
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read to avoid unnecessary delays if we
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can't read your documents you will be
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asked to send new images when you join
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goare you're part of an exclusive
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network of Highly skilled and ambitious
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delivery professionals who seek to
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provide customers with an excellent
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customer experience after each delivery
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you and the customer can rate each other
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on a scale of 1 to five customers can
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also tip you in the app for exceptional
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service here are some tips on how to
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provide exceptional customer
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service be
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friendly greet every customer with a
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smile handshake and warm welcome be sure
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to thank the customer for their business
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at the end of the
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project be on time being late is the
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most common reason for a bad review be
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professional show up ready to work have
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a positive
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attitude bring the appropriate
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tools protect the customer's property
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using ratchet straps blankets
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Etc dress professionally with a clean
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shirt pants and appropriate Footwear and
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be neatly
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groomed other delivery professionals
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have told us that they recommend wearing
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a goare shirt to identify themselves to
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customers you are not required to wear a
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goare shirt you can order them on our
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website stay compliant with state and
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federal laws regarding your vehicle
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maintain your vehicle in excellent
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condition
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communicate with the customer don't be
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shy about calling them with
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questions contact goare if you're unable
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to complete the delivery or feel unsafe
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be honest don't manipulate the system in
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any way when you join goare you can
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select the vehicle category that matches
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the vehicle in which you intend to
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provide services the vehicle categories
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are box trucks which typically have 12
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to 26 ft in cargo Bas cargo vans which
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include Sprinter but do not include
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minivans pickup trucks with a bed length
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of 5 ft or more and Couriers which are
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cars SUVs minivans short bed trucks and
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compact cargo vans you will receive push
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notification alerts through the goare
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driver app when a customer in your area
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requests your vehicle category you may
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also subscribe to alerts for vehicles
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smaller than your category for example a
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cargo van can see and accept alerts for
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a pickup truck however a pickup truck
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canot receive requests for a cargo van
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some projects require two delivery
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professionals the second delivery Pro on
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a twers project is called a helper
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helpers assist other goshare delivery
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Pros with loading and
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unloading generally helpers do not carry
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Cargo in their vehicles goare will
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automatically pair two authorized
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delivery professionals together every
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active delivery professional is eligible
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to be a helper on a
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project you may not select or bring your
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own helper unless they are also an
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active goshare delivery professional if
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you have a friend that you would like to
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be your helper please have them sign up
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at go
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share.
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drivers don't forget to have them enter
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your promo code when they sign up and
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you will earn a $50 referral fee after
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they complete their first project if a
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customer requests two delivery
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professionals it is important that you
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both arrive at the customer's scheduled
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pickup time and work together to
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complete the project do not encourage
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customers to cancel or remove the other
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professional from the project do not
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attempt to move the items on your own
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doing so could result in removal from
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the goshare platform a driver and and
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helper should communicate with each
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other to best serve the customer this
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section will introduce you to the goare
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app and how to accept a project when a
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customer requests a project you will
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receive a push notification on your
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smartphone click on that notification to
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be taken to the project details you may
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also find a list of all available
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projects by logging into the app and
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clicking new projects in the
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menu you will have approximately 30
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seconds to review the project
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details before you decide to accept or
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reject the request you will be able to
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view the project details such as upfront
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earnings the customer's name the cargo
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items the pickup time and
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locations you will also see if the
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customer requested a second delivery Pro
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to work with you we send the project
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notification to multiple local delivery
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professionals and the first one to
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accept it will get the project you have
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to act fast as most projects are
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accepted quickly the customer may
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include additional information such as
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an image of the item whether or not
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there will be stairs and if additional
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services such as furniture assembly are
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needed please pay attention to these
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details you should also look for special
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equipment requests on the project detail
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screen special equipment may include an
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appliance dolly lift gate or Lumber rack
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you are responsible to bring the
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equipment you need to complete the
00:16:06
project safely other delivery
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professionals have told us that they
00:16:10
recommend that they have a minimum of
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the following equipment in their vehicle
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at all times at least four ratchet
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straps a hand truck or
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Dolly multiple moving
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blankets even if the customer does not
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list additional equipment it is up to
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you as the delivery professional to have
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access to the basic equipment needed to
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transport and secure the cargo items
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listed on the project if you will not be
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able to arrive at the requested pickup
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time or you do not have the necessary
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equipment please do not accept the
00:16:45
project if you do not want to accept a
00:16:47
project you should hit the reject button
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to clear it from your new project list
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if you accept the project before anyone
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else you will receive a confirmation
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alert that will will take you to the
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accepted Project
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screen when you are ready to start the
00:17:04
project go to the accepted Project
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screen in the app you will be able to
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click a button to navigate to the pickup
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address if the project is more than an
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hour in the future you will receive a
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push notification reminder in advance of
00:17:19
the project
00:17:20
start we also suggest that you add a
00:17:23
reminder for yourself in a personal
00:17:27
calendar if if you accept the project
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you've been engaged by the customer at
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this point you'll be provided the
00:17:33
customer's contact information if you
00:17:36
have any questions about the project
00:17:38
details you may call the customer
00:17:40
through the app to ask your
00:17:43
questions you can also contact goshare
00:17:45
customer support in the app this extra
00:17:49
attention to detail goes a long way
00:17:50
towards creating a great experience for
00:17:53
you and the customer tap on the navigate
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to pick up location button to open apps
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such as Google Maps Apple Maps or ways
00:18:03
and then head to the pickup
00:18:07
location once you arrive Slide the start
00:18:10
button to let the customer know that
00:18:12
you've arrived this will trigger an
00:18:14
alert to the
00:18:15
customer if you're unable to find the
00:18:18
customer please use the call feature to
00:18:20
reach out to them you will not be able
00:18:23
to start the project in the app until
00:18:25
you have physically arrived at the
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location you will be asked to confirm
00:18:30
the items when you arrive at the pickup
00:18:32
location please make sure the items you
00:18:34
are moving match the items the customer
00:18:36
has listed in the app also use this time
00:18:39
to inspect the items for damages other
00:18:42
delivery professionals have told us that
00:18:44
they recommend taking pictures of the
00:18:46
cargo at the time of pickup to protect
00:18:48
yourself from damage claims in addition
00:18:51
to photos you must point out any visible
00:18:54
damage to the customer prior to loading
00:18:56
to avoid arguments some of our Retail
00:18:59
Partners may also ask you to sign off
00:19:02
that there is no damage on the items
00:19:04
after you inspect
00:19:06
them if no changes are needed click
00:19:09
confirm
00:19:10
items if you need to add or remove the
00:19:13
items listed on the project details
00:19:16
please do so at this time in the app if
00:19:19
a retail partner requests you to take
00:19:21
additional items to the customer you
00:19:24
should confirm with the customer and
00:19:26
goshare customer service before leaving
00:19:29
when you are done editing the item list
00:19:31
click the submit change order button
00:19:35
once you ready to load the customer's
00:19:37
items you may slide to begin you'll
00:19:40
notice that a timer will start to run
00:19:42
near the bottom of the screen this timer
00:19:45
is used to help improve our pricing
00:19:48
algorithm if you need to take a break
00:19:50
for any reason such as stopping for gas
00:19:54
or to take a restroom break please pause
00:19:56
the clock once you are ready to continue
00:20:00
to work on the project click
00:20:02
resume if a project goes longer than
00:20:05
expected you may be eligible for an
00:20:07
additional
00:20:09
payment once you finished the delivery
00:20:12
and unloading for the customer hit the
00:20:14
Finish button and then confirm to end
00:20:17
the project you can also add expenses
00:20:19
for any tolls recycling or dumping fees
00:20:22
incurred during the course of the
00:20:24
project an image or screenshot of the
00:20:27
receipt is required to prove the total
00:20:29
amount of the expense having an online
00:20:32
account to the toll company will give
00:20:33
you quick access to these charges you
00:20:36
may only build the customer for tolls
00:20:38
incurred between the pickup and drop off
00:20:41
locations do not Bill a customer for
00:20:43
mileage or tolls incurred on the way to
00:20:46
the project or back to your home
00:20:49
location The Only Exception is if you
00:20:51
are a delivery Pro going in and out of
00:20:54
New York City in these cases you can can
00:20:58
charge the toll on your way to the
00:21:00
project as well as the toll on your way
00:21:03
back delivery Pros that are using fast
00:21:06
passes which do not give receipts for 24
00:21:08
hours May skip uploading a
00:21:11
receipt however you must be able to
00:21:14
provide proof of the toll if customer
00:21:16
service asks for verification after the
00:21:19
project is complete the proof of
00:21:21
delivery feature is designed to protect
00:21:23
you from damage
00:21:25
claims after each project you will be
00:21:27
required to provide proof of delivery by
00:21:29
taking a photo of the cargo at delivery
00:21:32
and a signature in some
00:21:34
cases some business partners will
00:21:36
provide a paper proof of delivery or
00:21:39
receipt at pickup if a proof of delivery
00:21:42
or receipt was provided the receiving
00:21:45
party will sign it and then you will
00:21:46
need to take a clear picture of the
00:21:48
signed paper and attach it to the
00:21:51
project in the
00:21:52
app you can upload more than one proof
00:21:55
of delivery picture if the the proof of
00:21:58
delivery was not provided only take
00:22:01
pictures of the cargo
00:22:03
delivered once you are finished with any
00:22:06
adjustments or uploads you will confirm
00:22:09
the costs are
00:22:11
correct after you hit the submit button
00:22:14
you will be prompted to write a review
00:22:17
of the customer these reviews remain
00:22:20
anonymous and customers will not see
00:22:23
what you write your honest feedback
00:22:26
about our customers is appreciated
00:22:28
some customers request projects with
00:22:30
multiple stops this means the project
00:22:33
will be one route with up to 26 drop off
00:22:37
locations as usual you'll be able to see
00:22:40
the project earnings approximate time it
00:22:43
will take to complete the entire project
00:22:45
and a map of all the drop off
00:22:48
locations you can see the full list of
00:22:50
addresses by clicking see all
00:22:54
locations you can also tap on a location
00:22:57
to see more more specific details about
00:22:59
it such as what cargo needs to be
00:23:01
dropped off there if you scroll down
00:23:05
further you can see more information
00:23:07
about the project such as the cargo
00:23:09
items or any special equipment
00:23:12
needed for multiple stop projects the
00:23:16
same process for starting the project
00:23:18
and verifying the cargo will need to be
00:23:21
done at each
00:23:22
stop this means you will have to confirm
00:23:26
your arrival check in in verify the
00:23:29
cargo and then load or unload the
00:23:32
correct items at each location the timer
00:23:36
should continue running throughout the
00:23:38
entire project once you unload at the
00:23:41
last stop slide to finish the project do
00:23:45
you have a passion for sales or
00:23:47
marketing there are several ways to
00:23:49
promote yourself and increase your
00:23:51
earnings within the app look for the
00:23:53
invite friend section you will find your
00:23:56
personal promo code to share with with
00:23:58
customers friends and family when a
00:24:01
customer uses your personal code you
00:24:03
will receive a notification for the
00:24:05
project 5 minutes before any other
00:24:07
delivery professional and the customer
00:24:10
will receive a 5%
00:24:12
discount if you don't accept the project
00:24:14
within 5 minutes the request will go to
00:24:17
other delivery Pros you can purchase
00:24:19
personalized business cards or vehicle
00:24:22
magnets with your promo code on them
00:24:25
other delivery professionals have told
00:24:27
us that they've been able to earn more
00:24:29
money on goare by passing out business
00:24:31
cards you may use the goare logo on your
00:24:35
vehicle and on your shirt but it is not
00:24:37
required you can purchase these items at
00:24:40
go
00:24:41
share. drivers for/ promote Dy yourself
00:24:46
some projects will require light
00:24:48
assembly we do not offer an appliance
00:24:51
installation TV wall mounting or
00:24:54
assembly for sheds playgrounds gazebos
00:24:56
or trampolines
00:24:58
assembly is buil as a flat fee based on
00:25:01
the number of items being assembled
00:25:03
review the cargo and any pictures the
00:25:06
customer provided so you have the
00:25:08
necessary tools to
00:25:09
assemble we suggest keeping at least a
00:25:12
basic toolkit with screwdrivers and
00:25:14
wrenches in your vehicle at all times
00:25:18
once you have delivered the items to the
00:25:19
location pause your project clock and
00:25:22
complete the assembly do not allow your
00:25:25
clock to continue running during the
00:25:27
assembly portion of your project once
00:25:30
assembly is complete you may unpause
00:25:33
your project clock and finish any
00:25:35
additional loading or unloading
00:25:37
requests if the project is complete turn
00:25:41
off the clock with no additional
00:25:42
billable minutes furniture assembly
00:25:45
should be completed by the lead delivery
00:25:47
professional on the project not the
00:25:50
helper helpers should end their time
00:25:52
clocks and depart prior to assembly
00:25:55
beginning we are currently un able to
00:25:58
split the assembly fee between two
00:26:00
delivery professionals customer disputes
00:26:02
are rare but when they do occur it is
00:26:05
typically because the total project time
00:26:07
took longer than expected triggering the
00:26:10
additional payment if the customer is
00:26:12
requesting your assistance on anything
00:26:14
outside of the project description
00:26:16
please let them know that you are happy
00:26:18
to help but remind them that this will
00:26:20
likely take their project total over the
00:26:22
estimate as your time is billable by the
00:26:25
minute this simple communication can
00:26:27
prevent misunderstandings on the final
00:26:30
bill goare will investigate any payment
00:26:33
disputes to make sure the charges build
00:26:35
to the customer are
00:26:36
accurate payment may take longer than
00:26:39
the standard 4 days if the customer
00:26:41
disputes the final
00:26:43
charge we will do our best to
00:26:45
investigate and resolve all disputes as
00:26:47
soon as
00:26:49
possible in the event that a customer is
00:26:51
overdue on payment for a project booked
00:26:54
through the goare platform goare will
00:26:56
provide the delivery professional with
00:26:59
the owed amount up to $500 per
00:27:02
professional per project as long as the
00:27:05
following conditions are
00:27:08
met delivery Pro provided valid proof of
00:27:11
delivery including a signed proof of
00:27:13
delivery or image of the delivered item
00:27:16
once the project is complete an image of
00:27:19
the item in the vehicle is not
00:27:21
acceptable no pending damage claims or
00:27:24
damage claims settled in the customer's
00:27:26
favor on the delivery Pros projects if a
00:27:29
damage claim is settled in the delivery
00:27:31
Pros favor they are eligible for payment
00:27:36
no fraudulent manipulation of the final
00:27:38
price including the running of the clock
00:27:41
to increase pay or adding unnecessary
00:27:44
equipment and toll fees no platform
00:27:47
rules were violated during the project
00:27:50
including our Zero Tolerance harassment
00:27:53
policy or accepting off-platform
00:27:56
payments for goare
00:27:58
projects this policy does not apply to
00:28:01
tips or projects that were cancelled or
00:28:04
not completed in the event that a
00:28:06
customer cancels on you less than 1 hour
00:28:09
prior to the project start time you will
00:28:11
receive a cancellation fee if the
00:28:14
customer cancels more than 60 minutes
00:28:16
before the start time you will not
00:28:18
receive a cancellation fee the amount
00:28:21
that you receive will vary by vehicle
00:28:23
type in the event that a customer has
00:28:26
requested two professionals but only one
00:28:29
delivery Pro accepted and the project is
00:28:32
cancelled no cancellation fees will be
00:28:35
paid if you need to cancel a project you
00:28:38
should do so in the app click on the
00:28:41
three dots on the top right of the
00:28:43
project detail screen and then cancel
00:28:46
you will be asked to provide a reason
00:28:48
for cancelling your first cancellation
00:28:51
is free if you cancel a project less
00:28:54
than 48 hours before the project start
00:28:56
time then then you will be charged a $20
00:28:59
cancellation fee if you cancel less than
00:29:02
1 hour before the project start time you
00:29:05
will be charged a $30 fee cancelling
00:29:09
after the project start time will result
00:29:12
in a $50 fee this fee was put in place
00:29:15
to prevent abuse of the platform and to
00:29:18
maintain customer satisfaction it is not
00:29:21
meant to be a
00:29:22
punishment fees may be charged to your
00:29:25
card on file or deducted from future
00:29:28
earnings we encourage you not to cancel
00:29:32
unless you are unable to safely
00:29:34
transport the cargo while we understand
00:29:37
an occasional cancellation is
00:29:39
unavoidable frequent cancellations may
00:29:42
result in your account being suspended
00:29:44
temporarily or
00:29:46
permanently frequent cancellations may
00:29:49
also result in your account receiving a
00:29:51
lower priority for future project
00:29:54
notifications refusal to pay encourag
00:29:57
fees may also result in a suspension or
00:30:01
deactivation from the platform if a
00:30:04
customer requests a ride you should
00:30:06
politely decline you may request that
00:30:08
they use a ride share Service goshare
00:30:11
delivery Pros are unable to transport
00:30:13
people pets or livestock we are also
00:30:17
unable to transport money weapons drugs
00:30:20
or any illegal items fine art or items
00:30:24
valued at more than $40,000 are are not
00:30:27
accepted this exceeds the limits of our
00:30:31
insurance for safety we do not transport
00:30:34
large pianos gun safes hot tubs billiard
00:30:38
tables concrete slabs and some other
00:30:42
very large and Specialty items that
00:30:44
require unique handling skills or
00:30:46
equipment for safe delivery are not
00:30:49
accepted If an item is lost or damaged
00:30:52
during the project you are responsible
00:30:54
for fixing or replacing the item similar
00:30:57
similarly damaging a customer's home
00:30:59
property including floors and walls is
00:31:02
also your
00:31:03
responsibility make sure to secure and
00:31:05
protect the cargo as well as the
00:31:07
customer's property every goshare
00:31:10
project is covered by comprehensive
00:31:11
cargo insurance policy to protect you
00:31:14
against high value claims here are some
00:31:17
tips to prevent damage
00:31:19
claims check for and photograph damages
00:31:22
before loading the cargo and Report any
00:31:24
damages immediately to the customer
00:31:27
secure all of the cargo with ratchet
00:31:29
straps to prevent it from moving during
00:31:32
Transit use blankets stretch wrap or
00:31:35
cushions to provide Extra
00:31:37
Protection inspect the delivery path to
00:31:40
clear the area before loading and
00:31:43
unloading be mindful of flooring and
00:31:45
walls for Extra Protection use Ram Board
00:31:49
cardboard rug runners or furniture
00:31:51
sliders do not slide Furniture across
00:31:55
the bare
00:31:55
floor if if the item you are moving is
00:31:58
much heavier than expected and is very
00:32:01
difficult to safely move for you stop
00:32:03
and reach out to our team for further
00:32:06
assistance your safety is our concern
00:32:09
distracted driving is not permitted
00:32:10
while using goare you must utilize a
00:32:13
hands-free device or Bluetooth
00:32:15
technology when using a mobile phone
00:32:17
while driving or pull off the road to a
00:32:20
safe area if you do not have a
00:32:22
hands-free device or
00:32:23
Bluetooth delivery professionals are not
00:32:26
to be accompanied by by any other
00:32:27
persons other than platform employees or
00:32:30
other active goshare delivery
00:32:32
professionals while operating the
00:32:34
vehicle delivery professionals should
00:32:36
never allow the customer to ride in
00:32:38
their
00:32:39
vehicles violating goar's terms of
00:32:42
service may result in removal from the
00:32:44
platform depending on the severity of
00:32:46
the incident or incidents while we never
00:32:49
like to see this happen it is important
00:32:51
to us to maintain a trustworthy
00:32:53
community of delivery professionals the
00:32:56
following action
00:32:57
violate the terms of service agreement
00:32:59
and may result in disciplinary action
00:33:02
three or more complaints from a customer
00:33:04
in less than a year this includes being
00:33:07
late to a project being a no-show being
00:33:10
rude or damaging items using abusive or
00:33:13
disrespectful language to another driver
00:33:16
customer or goshare employee
00:33:19
manipulating the price in any way that
00:33:21
calls a customer to pay more than they
00:33:24
should have paid writing negative
00:33:27
reviews or comments online including
00:33:29
publishing personal information about
00:33:32
customers or other professionals or the
00:33:35
goshare platform and team please reach
00:33:38
out to us directly to help resolve any
00:33:41
issues sending information about goshare
00:33:44
projects goshare customers or any other
00:33:48
private goshare data to anyone who is
00:33:50
not an active goshare delivery
00:33:52
professional authorized to complete the
00:33:55
project asking customers to reschedule
00:33:58
projects for a time that is more
00:34:00
convenient for you if you are unable to
00:34:03
take a project at the proposed time
00:34:05
please allow another delivery
00:34:06
professional the opportunity to do the
00:34:09
work an average customer feedback score
00:34:12
that is less than four out of five
00:34:15
frequent project
00:34:17
cancellations allowing a customer to
00:34:19
ride in your
00:34:20
vehicle any participation in illegal
00:34:25
activities any form of sexual harassment
00:34:28
cat calling or unwanted sexual
00:34:31
advances soliciting customers on the
00:34:33
goshare platform is prohibited this
00:34:36
includes convincing a customer to stop
00:34:39
working with goare and to work directly
00:34:41
with you such as encouraging them to
00:34:43
cancel a project and let you do the work
00:34:46
independently for cash severe weather
00:34:49
can create a risky situation for you if
00:34:52
it is unsafe for you to complete the
00:34:54
delivery due to extreme weather
00:34:56
situations
00:34:57
please contact our customer service team
00:35:00
we may assist you in either rescheduling
00:35:02
with the customer for a safer time or
00:35:04
finding a more appropriate vehicle to do
00:35:06
the work goshare delivery professionals
00:35:09
may receive requests to transport
00:35:11
various types of cargo including
00:35:13
occasionally hazardous material Hazmat
00:35:16
loads are a small percentage of the
00:35:18
projects available on goare these loads
00:35:20
will be labeled as Hazmat in the notes
00:35:22
section of the project every state has
00:35:26
specific and different requirements for
00:35:28
transporting Hazmat cargo it is your
00:35:31
responsibility to know the regulations
00:35:33
in your state and adhere to all the
00:35:35
rules Most states require a commercial
00:35:38
driver's license with HazMat endorsement
00:35:40
to accept and transport Hazmat loads
00:35:43
over
00:35:45
1,01 goare offers a Hazmat 101
00:35:48
certification program for free which you
00:35:51
must complete before accepting Hazmat
00:35:53
projects to show you have the basic
00:35:55
Hazmat knowledge
00:35:57
remember you must still comply with all
00:36:00
state and federal regulations regarding
00:36:02
Hazmat
00:36:03
Transportation once you complete this
00:36:06
there will be a few more steps before we
00:36:07
can activate your goare account under
00:36:10
this video you will see a button
00:36:12
prompting you to answer a few review
00:36:14
questions please click this button you
00:36:17
can refer back to this video to find the
00:36:19
correct
00:36:20
answers you will be required to complete
00:36:23
a background check you can use goar's
00:36:25
background check part
00:36:27
for a small fee the fee varies based on
00:36:30
your location and vehicle type the
00:36:33
background check generally takes less
00:36:35
than 72 hours you will be given
00:36:38
instructions on how to upload your
00:36:40
documents and complete a vehicle
00:36:42
inspection if an inspection is required
00:36:45
in your state inspections are not
00:36:47
required for vehicles with a model year
00:36:49
that is the same as the current calendar
00:36:51
year or for contractors who live in a
00:36:55
state where an annual safety inspection
00:36:57
is required such as Louisiana Virginia
00:37:02
New York and Pennsylvania all others
00:37:05
must complete a vehicle inspection you
00:37:08
may schedule a free virtual inspection
00:37:10
via video call with a member of our team
00:37:14
alternatively you can submit a mechanics
00:37:17
inspection form or submit a
00:37:19
self-inspection video the free virtual
00:37:22
inspection is the fastest way to
00:37:24
complete the step you will set up your
00:37:26
bank account for direct deposit this may
00:37:29
take up to 3
00:37:31
days we verify your bank account through
00:37:34
routable once your bank information is
00:37:36
verified your account will be activated
00:37:40
you may log into the website to track
00:37:42
the status of your
00:37:44
account the goare driver app will not
00:37:47
work until your account is activated if
00:37:50
at any time you haven't heard from us
00:37:52
please check your junk or spam folder to
00:37:55
ensure our emails haven't been
00:37:57
misdirected you will also get occasional
00:38:00
text messages from us prompting you to
00:38:02
complete the next step if you have any
00:38:05
questions you can email drivers gare.com
00:38:09
after you pass this step you will be
00:38:12
assigned a driver support specialist who
00:38:15
will help guide you to activation thank
00:38:18
you and good
00:38:23
[Music]
00:38:25
luck
