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[Music]
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you'll hear a number of different
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recordings and you'll have to answer the
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questions on what you hear there will be
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time for you to read the instructions
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and questions and you'll have a chance
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to check your work all the recordings
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will be played once
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only the test is in four sections write
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all your answers in the question booklet
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at the end of the test you'll be given
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10 minutes to transfer all your answers
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to an answer sheet now turn to section
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one section one listen to the
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conversation between a doctor secretary
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and Mr Jones who wants to make an
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appointment with the doctor now look at
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questions 1 to five on the form
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now we shall begin you should answer the
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questions as you listen because you will
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not hear the recording a second time
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first you have another chance to look at
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questions 1 to
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5 listen carefully and answer questions
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1 to
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5 good morning Dr R's office can I help
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you hi yes I'd like to make an
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appointment to come in for a checkup
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please okay may I have your name please
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yes it's Jones Peter Jones and you want
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a medical examination that's
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right by the way my name's Rebecca I'm
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Dr R's secretary have you seen Dr R
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before Mr Jones actually no Rebecca
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we've only just moved to Los Angeles 2
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days ago great welcome to La Mr Jones
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thank you when would you like to come in
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anytime this week would be fine I don't
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have to go into office until next Monday
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okay let me see but first to see how
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long you'll need could you tell me why
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you need the medical my insurance
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company needs it and my companies
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were're in real estate medical insurance
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wants me to have one kind of killing two
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birds of one stone sure is insurance
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companies want a fairly complete
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examination so that means you'll have to
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come in the morning and don't eat or
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drink anything after midnight the night
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before no problem let me see would 9:00
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a.m. Thursday be convenient 9:00 a.m.
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Thursday no problem oh I forgot we have
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a meeting with my children's new
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Headmaster that morning that's at
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11: look at questions 6 to 10
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now let listen to more of the
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conversation between the secretary and
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Mr Jones then answer questions 6 to
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10 what school is that Beverly Hills
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High School oh that's no problem the
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whole examination will take about an
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hour maybe a bit more and the school is
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only two blocks from here a 3 minute
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walk so you'll have plenty of time
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that's good so 9:00 a.m. Thursday you
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got it now to save time when you get
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here I'll ask you a few questions fire
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away
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first what is your personal medical
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insurance company Mr Jones Blue Cross
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Blue Cross and how old are you 46 today
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happy birthday having a big party not
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really we don't know anybody here yet
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except for two neighbors I think my
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family planned to take me out to dinner
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a Secret Surprise hey okay back to Blue
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Cross I'm just checking what they need
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let's see blood pressure standard blood
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and urine tests cholesterol levels ECG
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checking for diabetes heart disease the
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usual things do you have a medical
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condition at the moment Mr Jones none at
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all touchwood fit as a fiddle that's
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great I'm sure you'll stay that way and
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do you know the name of your company's
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Health Plan yes I've got it here
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somewhere here it is the Kaiser health
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insurance company Kaiser yes they need
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the same information as Blue Cross so as
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you said killing two birds with one
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Stone that's right and can I have your
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telephone number Mr Jones sure my cell
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phone is
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13805
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56721
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13805
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56721 right and my home number is area
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callede
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805 523
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0296 805 523
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0296 and do you have email yes the
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address is p jones2 12 hotspot.com P
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jones12 hotspot.com that's it well
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that's all I need for now see you
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Thursday Mr Jones sure thing Rebecca see
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you then bye
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bye that is the end of section one you
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now have some time to check your answers
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now turn to section
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two section two you are going to hear an
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introduction to a group tour to
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Australia by a travel company manager
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first look at questions 11 to 15
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as you listen to the first part of the
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talk answer questions 11 to
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15 good morning everybody and welcome to
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Morning Sun travel I'm Rick Smith and I
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manage our group tours to Australia New
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Zealand and the south sea Islands it's
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good to see so many of you here as you
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know I'm going to introduce our latest
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product the 21-day Grand Australian
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tour first of all why did we develop
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this new tour well our twoe Aussie tours
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have proved really popular over the past
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few years so after doing some market
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research we found that there's a demand
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for a longer tour in fact looking around
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I see some faces I recognize you two
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went on our Australian tour last year
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right great good to see you back again
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if you think I'm exaggerating about
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Australia you can interrupt
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me another thing it's a long way from
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England to Australia and many of our
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clients think it's a Pity to go all that
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way for just a couple of weeks so our
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first 3-week tour will head off in early
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November about 3 months from now now if
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we did the light a bit I'll show you
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some slides of what we'll do and see
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down under our first stop will be Sydney
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it's one of my favorite cities and we'll
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arrive midm morning and check into one
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of my favorite hotels the Five Seasons
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Hotel Sydney America's most popular
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travel magazine selected it as the best
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hotel in Australia believe me it
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deserves every one of its five
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stars it has fantastic views of Sydney
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Harbor the famous opera house and Sydney
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Harbor Bridge and for those of you who
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are born to shop it's just a short walk
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away from Sydney's major shopping and
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business districts great restaurants and
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bars and for those of us who like to
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keep fit there's a state-of-the-art spar
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and fitness center with sauna and heated
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outdoor
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pool we'll have lunch in the hotel and
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then off we'll go to explore no time for
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a rest to get over jet lag it's best to
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get out and do something
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energetic our first afternoon we'll
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stroll around the harbor and visit the
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Sydney Opera house then we'll have a
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relaxed evening ding at Luigi's Place
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one of the city's best Italian
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restaurants day two lots of fresh air
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we'll have a day trip to the Blue
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Mountains just look at these slides
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wonderful views complete with a walk
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through temperate rainforests and these
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pictures are featherdale Wildlife Park
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the best Wildlife Park in Sydney where
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you can feed kangaroos have your photo
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taken with koala bears and see over
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2,000 different other types of
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Australian animals including crocodiles
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Tasmanian devils wombats look at this
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picture of a wombat looks like a bear
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with short legs and Penguins dingos and
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snakes lots of snakes some of
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Australia's snakes are the most
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poisonous in the world and you can also
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learn about Aboriginal culture and this
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is fun try throwing a
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boomerang as the talk continues answer
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questions 16 to 20
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and look at the these slides Australia's
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Grand Canyon the megalong and jamson
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valleys
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incredible on the way back we'll get in
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our bus and stop at the Sydney 2000
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Olympic site where you can see Stadium
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Australia the super doome the Aquatic
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Center the Olympic Village and lots more
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so day two great day but that's not all
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after that we'll take a cruise down the
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parata river under the Sydney Harbor
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Bridge and into Sydney
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Harbor any questions so
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far okay let's see what we'll be doing
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on day
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three anyone flown in a sea
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plane just a few of you well a visit to
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Sydney would not be complete without
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viewing the world famous Bondi Beach
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from 500 ft in the air and this is a
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picture of Bondi
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Beach we take off from Rose Bay which is
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not far from our hotel
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this should be a slide of Rose
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Bay yes it is you can see the sea plane
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taking off then we fly down the coast to
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Bondo beach look at that surf returning
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back up the coast we fly over manly and
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long Reef before returning to the harbor
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climbing to a height of 1,000 ft for a
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Vista of Sydney Harbor which will take
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your breath away look at this slide and
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this one wow and then back to Rose
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Bay then it'll be time for lunch in
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Chinatown that's a great thing about
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Australia it's a country of immigrants
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so in the cities you can get just about
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any food you like Greek Chinese Mexican
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you name it and perhaps you'd like to
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try kangaroo meat very low
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fat and after a big lunch we'll go to
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walk it off in Luna Park I can't begin
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to tell you how much there is to see and
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do here
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we'll just run through a few slides
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pictures worth a thousand words as they
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say to give you an
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idea hey I see the coffee's here it's a
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bit early not to worry let's all grab a
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cup now and then we'll move on to
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Melbourne then the Great Barrier roof
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and all the other great places on the
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itinery that is the end of section two
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you now have some time to check your
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answers
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now turn to section three
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section
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three listen to the conversation between
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Bill and Anne two students who are
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discussing the talks they have to
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present to their social psychology
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class first listen to the first part of
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the conversation and answer questions 21
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to
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25 you now have some time to read
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questions 21 to 25
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hi an how's he going I'm going mad I
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haven't even started preparing my talk
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for tomorrow's political iCal science
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class me neither I've been so busy
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looking after my mom she's still ill
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yeah the doctor says I should get
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someone to do all her cooking and
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cleaning for another week or so but we
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can't afford to employ someone to help
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her the neighbors are all too busy it's
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not that I'm too busy with my other
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classes that's really tough I've got no
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excuses for not being prepared too much
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time playing computer games now how many
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times have I told you I know I know but
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at least I've got a topic which is well
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it's about an experiment in Los Angeles
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I think that I read about in social
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studies at high school it's about how
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wearing a uniform can change people's
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personalities this professor got a lot
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of his students to agree to take part in
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an experiment during the summer vacation
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but he wouldn't tell them anything about
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it as the conversation continues
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answer questions 26 to 30 you now have
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some time to read questions 26 to 30
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can you remember the professor's name no
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but I think he was from the University
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of California at Los Angeles well at
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least you've got the most important
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thing a topic I haven't even got that so
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what happened in this experiment well
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the Prof got the local police to
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cooperate one night they went to about
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20 students and arrested them poor guys
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didn't have a clue what for and they
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didn't know it was the experiment they
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had volunteered for they had no idea and
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it had been weeks since they volunteered
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for the experiment anyway the cops took
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them to a school building that had been
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made to look like the inside of a prison
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or a police station can't remember it's
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not important and what happened then did
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they get charged or something don't know
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they must have been told something but
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that's not the main thing which was well
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what they didn't know was that about
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eight other students were waiting at the
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police station or whatever it was
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dressed up as prison guards hey now I
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think I read about that ages ago the
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experiment took place in the early 70s
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and the students dressed as prison
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guards were told to act like prison
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guards I've just thought of something
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did the arrested students know the other
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students I don't know I wouldn't have
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thought so no different schools cuz
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otherwise the ones who thought they'd
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been arrested might have realized it was
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the experiment they had signed up for
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guess you're right but then what
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happened remember yeah the guards really
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got into it and started treating the
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other guys like they see on the movies
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making them do press UPS cutting their
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hair really short not letting them sleep
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a real Power Trip the poor guys were
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terrified yeah the experiment was
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supposed to last for a week but things
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got out of control remember the guys who
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thought they were prisoners not guards
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started having nervous breakdowns hey
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look at the time I got to go at least
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you've got something to talk about how
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role playing can get real especially
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when we put Uniforms on yeah and the
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students were normal nice guys who
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didn't waste time with computer
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games that is the end of section three
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you now have have half a minute to check
00:19:00
your answers
00:19:31
now turn to section
00:19:34
four section four you are going to hear
00:19:38
a lecture about sales and marketing you
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now have some time to read questions 31
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to
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40 e
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good evening and welcome to the second
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class of our sales and marketing course
00:20:50
tonight and in the next few weeks I'll
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be talking about advertising to be
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specific about different types of
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advertising
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different types of message all of which
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of course are supposed to make your
00:21:04
company or your organization the
00:21:07
government perhaps more successful now
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please note that I'm not at this stage
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going to talk about advertising media
00:21:15
there are various choices here radio
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newspapers television Billboards
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magazines and of course the Internet
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it's almost impossible to go into Google
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or Yahoo or whatever and not find
00:21:30
adverts on almost every page but we'll
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talk about the various choices of media
00:21:35
later first I will stress one thing
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advertising can be expensive whether you
00:21:41
are a small business an NGO or a
00:21:44
multinational
00:21:46
corporation so it's very important that
00:21:48
what you spend on Advertising is money
00:21:50
well spent money that achieves your
00:21:53
objectives whatever they might be the
00:21:57
ads must be cost effective Ive it is
00:22:00
therefore essential to use the right
00:22:02
type of advertising with the right
00:22:05
message that make it effective there are
00:22:08
several types of advertising aiming to
00:22:10
promote one sometimes more of the
00:22:12
following things brand name company
00:22:16
image a product a service rather than a
00:22:19
product or a group like a manufacturers
00:22:23
Association or a
00:22:25
Cooperative can you think of anything
00:22:27
else
00:22:29
right you might want to make people look
00:22:31
after their health better and Associate
00:22:33
your company with things that can help
00:22:35
them do this but the common aim is that
00:22:38
the advertiser wants to change or
00:22:41
reinforce people's attitudes and
00:22:44
perceptions and in most cases their
00:22:46
behavior maybe their buying
00:22:49
habits which type you choose depends on
00:22:52
your
00:22:52
objectives all clear so far
00:22:56
good okay let's look at a very common
00:22:59
type advertising designed to promote a
00:23:01
brand name if you go out to buy many
00:23:05
types of product toothpaste detergent
00:23:08
cheese how many of you think of the name
00:23:11
of the company that made it right you
00:23:14
don't usually think of Proctor and
00:23:15
Gamble when you buy the company's Tide
00:23:17
laundry detergent or Cascade dishwashing
00:23:21
powder or the Craft Company when you buy
00:23:24
Philadelphia Cream Cheese that's right
00:23:27
Philadelphia cream cheese cheese is a
00:23:29
registered brand name in fact the name
00:23:32
of the company craft is hardly
00:23:35
noticeable on the package the point is
00:23:38
that these companies have successfully
00:23:41
promoted the name of various products
00:23:43
and consumers buy these products
00:23:46
primarily because they recognize the
00:23:48
brand name and may not even know the
00:23:51
name of the company that makes it so
00:23:54
advertising to promote a brand name is
00:23:56
designed to create and keep keep strong
00:23:59
image in the customer's mind of the
00:24:01
product not the company for example
00:24:05
would you buy shell you know the Big Oil
00:24:07
Company would you buy shell beer it's a
00:24:11
famous company but probably not imagine
00:24:15
but what if shell had bought a brewery
00:24:18
and marketed a beer they called
00:24:19
granddad's Old Ale you can bet that the
00:24:23
word Shell Oil Company would be in the
00:24:25
smallest print
00:24:27
possible and when would never be
00:24:28
mentioned in granddad's Old Ale
00:24:31
advertising but when you buy a can of
00:24:34
Shell oil or some gasoline the word
00:24:37
shell is big and everywhere so there's
00:24:40
nothing better than a good brand name
00:24:43
now let's look at another type of
00:24:46
advertising advertising that is designed
00:24:49
to promote a company
00:24:50
image imagine you've started a new
00:24:53
company you might want to start by
00:24:56
getting the company name known first
00:24:58
before you worry about advertising your
00:25:00
products and
00:25:02
services one company that did this was
00:25:05
in San Francisco the San Fran Video
00:25:08
Store the managers decided to promote
00:25:11
the company name rather than promote the
00:25:13
videos they rented out they put small
00:25:16
ads in local newspapers that simply said
00:25:20
San Fran Video Store a great selection
00:25:23
of
00:25:24
movies and they also had people handing
00:25:26
out little cards with with the same
00:25:28
message on them plus a list of the store
00:25:32
locations so they didn't spend a fortune
00:25:35
on Advertising they put most of their
00:25:38
money into making sure they had a great
00:25:40
selection of movies and it worked they
00:25:43
started with four stores in 1995 and now
00:25:47
they have at last count
00:25:49
27 now can you think of examples of
00:25:52
companies advertising both a product and
00:25:54
the company name in the same advert come
00:25:57
on you must be able to think of one what
00:26:00
that's right a good example makers of
00:26:03
luxury things like perfume and fashion
00:26:06
for example when Chanel brings out a new
00:26:09
perfume the advertising message is
00:26:11
always something like NightLight by
00:26:14
Chanel this almost immediately gives the
00:26:17
new perfume a good reputation because
00:26:20
it's by Chanel and also reinforces
00:26:23
perception of the company name so the
00:26:27
different types of advert ing might not
00:26:29
be mutually
00:26:30
exclusive the important thing is that
00:26:33
the objectives must be clear mutually
00:26:36
supportive and not
00:26:38
contradictory another type of
00:26:40
advertising is designed to promote a
00:26:42
service rather than a physical product
00:26:45
but our time is up so we'll leave that
00:26:48
till next time good night
00:26:50
everybody that is the end of section
00:26:52
four you now have some time to check
00:26:55
your answers
00:27:29
that is the end of the listening
00:27:32
test in the I El test you would now have
00:27:36
10 minutes to transfer your answers to
00:27:39
the answer sheet
00:28:27
I oh
00:28:30
[Music]