00:00:00
hi this is Brian Dar with Valiantis and
00:00:02
in this video I'm going to share a recap
00:00:04
of all of the exciting announcements
00:00:06
that came out of this year's Atlassian
00:00:08
annual conference team 25 in Anaheim
00:00:11
California in this video we'll talk
00:00:13
about rebranding platform updates and a
00:00:16
multitude of product
00:00:18
updates so let's
00:00:21
begin first though I would like to say
00:00:23
that everything that was announced is
00:00:26
subject to change the biggest impression
00:00:28
I got talking to people was that things
00:00:29
are moving very fast and the go to
00:00:31
market and productization for a lot of
00:00:34
this is still in flux i would also like
00:00:36
to say thank you so much to all of the
00:00:38
Atlassian gave so much of their time to
00:00:40
answer many many questions i really
00:00:43
appreciate it let's start with
00:00:45
rebranding atlassian is changing
00:00:47
products into apps so Jira is now an app
00:00:50
jirro line is an app etc they're also
00:00:53
changing issues to work within Jira so
00:00:56
uh we have work types work items etc and
00:01:00
they're also taking functionality across
00:01:02
the platform and rebranding it as
00:01:04
platform apps so this will include
00:01:06
Atlassian home goals teams analytics
00:01:10
which is for enterprise only robo agents
00:01:13
search chat and admin hub you can see
00:01:15
this slide from the
00:01:19
keynote platform updates there are two
00:01:22
new cloud deployment options the first
00:01:25
is Atlassian government cloud which is
00:01:27
exclusively for the US government and
00:01:29
Fed ramp moderate certified and that is
00:01:32
available now and Atlassian isolated
00:01:34
cloud which has dedicated infrastructure
00:01:36
in a single tenant environment that one
00:01:38
is coming in
00:01:40
2026 let's talk about product updates
00:01:42
starting with Rovo rovo is Atlassian's
00:01:45
agentic chat search AI product it's what
00:01:48
they're putting all of their advanced AI
00:01:50
features into rovo as of now is going to
00:01:54
be included for all paid product tiers
00:01:57
enterprise premium and standard uh
00:01:59
enterprise and premium it'll be starting
00:02:01
very soon standard will be later this
00:02:03
year and effectively it's going to be
00:02:05
free it will be subject to future uh
00:02:08
consumption limits though once they
00:02:10
figure out tier model and consumption
00:02:12
limits but for now the takeaway is Robo
00:02:16
is free uh data residency for rovo is
00:02:19
now in limited availability and they
00:02:21
also made a search connector for
00:02:23
confluence data center and jura data
00:02:26
center confluence is available now jura
00:02:28
data center for later so that is going
00:02:30
to dramatically improve enterprise
00:02:32
search for anybody that has data center
00:02:34
products they also added a deep research
00:02:37
function they have many prepackaged
00:02:40
agents that are specialized for various
00:02:41
business functions and they are
00:02:44
constantly adding new agent actions
00:02:46
which are formerly known those skills
00:02:48
it's also possible that the current
00:02:50
premium tier generative AI functions
00:02:52
will become available at lower tiers and
00:02:55
with possible um AI consumption
00:03:00
rates app collections atlassian has
00:03:04
created two bundled app collections with
00:03:06
more likely to follow the first is the
00:03:09
teamwork collection this includes Jira
00:03:11
Confluence and Loom all of those
00:03:14
products can still be purchased
00:03:15
individually but they are now also
00:03:17
available as a bundled product they'll
00:03:19
be sold by product tiers standard
00:03:21
premium enterprise and premium and up
00:03:23
will include uh guard standard
00:03:26
licenses pricing is not yet generally
00:03:29
available you you'll have to contact
00:03:30
sales for now and buying a bundle will
00:03:33
also get you higher AI consumption
00:03:35
limits than buying individual products
00:03:41
the second collection is the strategy
00:03:43
collection this will include focus a new
00:03:46
product called talent and jura align
00:03:49
these cannot be purchased separately so
00:03:51
effectively you need to buy jurine
00:03:52
licenses right now and that will include
00:03:55
focus and
00:03:58
talent atlassian studio studio is a new
00:04:02
platform app for for builders
00:04:04
emphasizing low and no code currently
00:04:06
however it's just a landing page for
00:04:08
agents automation assets and the
00:04:10
confluence company hub but what it's
00:04:12
going to become is a much more
00:04:13
integrated platform for building across
00:04:16
those functions over time and uh we
00:04:18
believe it's eventually going to include
00:04:22
forge focus focus which is bundled with
00:04:26
the enterprise strategy collection is
00:04:28
enterprise strategy management app it
00:04:31
allows you to associate work teams goals
00:04:34
and funds to a specific focus focus area
00:04:36
and then report on that and see progress
00:04:39
focus areas then become the top level of
00:04:41
strategy in your company such as a cloud
00:04:43
transformation or infusing AI across the
00:04:46
enterprise and they have their own
00:04:48
hierarchy the big announcement is that
00:04:50
focus is now in general
00:04:53
availability coming in the future are a
00:04:56
number of very interesting uh additions
00:04:58
one is customizable visualizations so
00:05:01
using the enterprise analytics
00:05:03
visualization components you'll be able
00:05:04
to create custom focus area dashboards
00:05:07
and one compelling example is to
00:05:09
visualize run the business versus change
00:05:11
the business percentage of work within a
00:05:13
focus area so how would you do that we
00:05:16
think it's going to be by configuring a
00:05:19
visualization object to be based on a
00:05:21
particular custom field and its values
00:05:24
uh you would then associate work that is
00:05:26
tagged with that custom fields values to
00:05:29
a focus area and then you'd be able to
00:05:31
see that run the business versus change
00:05:32
the business percentage based on that
00:05:34
tagged work uh other options would be to
00:05:37
visualize the percent of work done
00:05:39
across various regions or visualize
00:05:41
capex versus
00:05:42
opex they're also going to build
00:05:44
connections to financial software uh
00:05:47
currently financials in a focus area are
00:05:49
just manually updated and lastly uh
00:05:51
you'll be able to tie a focus area to
00:05:54
multiple cost centers within your
00:05:55
enterprises uh financial software which
00:05:58
will enable you to make better
00:05:59
investment
00:06:01
decisions talent talent is Atlassian's
00:06:05
new enterprise workforce planning tool
00:06:07
that was announced uh at the conference
00:06:10
the intent is to enable highle
00:06:11
decision-making around workforce
00:06:13
investment so for example uh do I need
00:06:15
to move individuals or whole teams to a
00:06:17
new focus area based on a change in
00:06:19
enterprise strategy uh it'll be
00:06:22
structured with positions and workers
00:06:24
positions which are also essentially
00:06:26
investment vehicles for the business
00:06:28
will tie to focus areas and workers will
00:06:31
be tied to positions and work items and
00:06:34
then you can make that connection all
00:06:36
the way through this product is actually
00:06:38
used internally by Atlassian now to make
00:06:40
decisions about where to move engineers
00:06:42
on certain AI projects you can read this
00:06:45
quote right here uh about how they used
00:06:47
it internally and talent is now in
00:06:50
beta the current features that are
00:06:53
available in talent are you can pull h
00:06:57
data into Jira uh via a workday
00:07:00
connector that they've built and they're
00:07:01
going to add more later you can
00:07:03
visualize filled and unfilled positions
00:07:06
and worker tenure you'll be able to
00:07:08
group by uh reporting line and group by
00:07:10
focus area you can tie those positions
00:07:13
to focus areas and you can connect those
00:07:15
workers to positions later they're going
00:07:18
to create more HRIS connectors they're
00:07:21
going to add uh skills and they're going
00:07:24
to add scenario planning and here is a
00:07:27
screenshot of a dashboard about
00:07:31
positions and another one showing
00:07:36
positions and tenure and countries and
00:07:39
employee
00:07:42
data customer service management
00:07:45
customer service management is another
00:07:47
new app that was announced at team2 this
00:07:50
year uh this is a new app aimed at
00:07:52
supporting external customers with an
00:07:55
outstanding cohesive experience uh also
00:07:59
it will bring development and customer
00:08:01
service closer together and it is AI
00:08:03
first uh this is the product that
00:08:06
Atlassian is actually looking to move
00:08:07
Loom support onto internally and this is
00:08:10
now in a closed
00:08:12
beta uh the details this was created as
00:08:15
a competitor to Zenesk and other uh
00:08:18
external customer support apps
00:08:21
there are two major components to it one
00:08:23
is a customer hub or multiple customer
00:08:26
hubs and the other is customer service
00:08:28
management projects which are company
00:08:30
managed projects the hubs sit above the
00:08:33
company managed CSM project each hub
00:08:37
controls the entire experience for a
00:08:40
specific group of customers
00:08:42
each hub will have an AI agent which is
00:08:45
not a JSM virtual agent with its own
00:08:48
prompt tone knowledge etc and the hub
00:08:51
will also have articles forms and links
00:08:53
so it'll kind of like an existing help
00:08:55
center in JSM right now then each
00:08:58
service project which sits below those
00:09:00
will contain the cued work for for the
00:09:03
for the human agents that are doing the
00:09:04
work so an example configuration will be
00:09:07
I've got two customer hubs one for all
00:09:09
my customers one for known partners and
00:09:12
then underneath that I've got two
00:09:13
customer service projects one for EU
00:09:16
customers with EU workers behind the
00:09:18
scenes due to data privacy restrictions
00:09:21
and the other for every other region
00:09:24
there will be routing based on customer
00:09:26
details and entitlements which is sounds
00:09:29
very
00:09:30
cool and the intake workflow looks
00:09:33
something like this uh you'll go to a
00:09:35
portal you can look at articles look at
00:09:38
links or you can just uh type with uh
00:09:40
right into an AI agent chat search box
00:09:44
uh that AI agent will help you figure
00:09:47
out what form needs to be filled out
00:09:50
find that form fill out the form and
00:09:52
then that form will be routed to the
00:09:54
appropriate CSM project NQ they also
00:09:58
have email intake and uh website widgets
00:10:00
will be coming soon now with this new
00:10:03
product there is possible confusion with
00:10:05
JSM so some of the key differences here
00:10:08
are a JSM portal is tied to a specific
00:10:11
project whereas CSM intake is decoupled
00:10:14
from where the work will land csm does
00:10:17
not use request types it only uses
00:10:19
basically AI agents forms and issue
00:10:21
types csm will continue I'm sorry JSM
00:10:26
will continue to be great for internal
00:10:28
request type and formbbased intake so
00:10:31
basically enterprise service management
00:10:33
and CSM will have centralized
00:10:36
configuration control which will allow
00:10:38
greater cons uh greater consistency and
00:10:40
greater customer experiences so
00:10:43
basically less chance of a project admin
00:10:45
accidentally removing a vital field from
00:10:47
that holistic customer experience
00:10:51
in the future uh after the beta they're
00:10:54
hoping to add uh functionality where you
00:10:57
can view customer escalations from a CSM
00:10:59
project in a project so the use case
00:11:02
would be a dev team from within their
00:11:03
own project could see relevant customer
00:11:06
escalations and then create a linked
00:11:08
work item in their own project they're
00:11:10
also going to add uh the ability for
00:11:13
agents to see active incidents on
00:11:15
products the customers are related to
00:11:17
directly in the CSM project uh status
00:11:20
page updates in the customer hubs uh
00:11:22
customer info available across the
00:11:24
platform as a first class object of
00:11:26
course respecting data privacy and
00:11:28
integrations with social me messaging
00:11:31
possibly live chat possibly AI telefan
00:11:34
and possibly live telefan via
00:11:36
integrations and particularly in that
00:11:39
order here is a screenshot of an example
00:11:43
um result of an AI conversation where
00:11:46
the AI found a feature
00:11:49
request and then this is an internal
00:11:51
shot of a project
00:11:55
internally and this is a shot of um an
00:11:58
organization a uh and its customers and
00:12:02
some related requests
00:12:05
so basically you can think about CSM as
00:12:07
external customer service management and
00:12:10
JSM as internal enterprise service
00:12:15
management speaking of JSM let's talk
00:12:17
about Jira Service
00:12:19
Management a new feature they're adding
00:12:21
is called Jours and you'll see a lot of
00:12:24
um HR focused updates coming soon
00:12:28
journeys is effectively a simple way to
00:12:31
create automations that will guide the
00:12:34
employee onboarding journey uh it's also
00:12:37
possible that this will become more
00:12:38
cross productd in the future as it
00:12:40
evolves uh because there are multiple
00:12:42
products such as confluence and Trello
00:12:44
usually involved in employee onboarding
00:12:46
but here's a screenshot where you can
00:12:48
see it's it's basically an automation
00:12:50
engine but much more much more
00:12:52
userfriendly so uh triggered from when
00:12:55
an employee is added in workday then run
00:12:59
this this automation that generates four
00:13:01
linked work items within um their
00:13:05
relevant
00:13:08
projects they're also uh adding a
00:13:11
function to restrict employee data
00:13:13
within forms this is a nice workaround
00:13:16
for Jira's current lack of field level
00:13:19
security so they're adding the ability
00:13:21
to put sensitive data in a locked form
00:13:23
that's visible only to the appropriate
00:13:25
people during onboarding without having
00:13:27
to restrict the entire work item so for
00:13:29
example salary addresses
00:13:32
etc they're also adding native
00:13:34
automation integrations with external
00:13:37
tools uh and this is I think also very
00:13:39
exciting so right now they've added
00:13:42
workday uh which has a trigger when an
00:13:45
employee is added to workday and an
00:13:47
action that will retrieve worker details
00:13:49
as smart values later on and I think in
00:13:52
this order they're going to integrate
00:13:54
with octa work docuign and Microsoft
00:13:58
Entra jsm is also adding a playbook
00:14:01
feature this will provide actionable
00:14:03
steps and automation triggers for agents
00:14:06
right from a ticket there's two
00:14:08
components of a playbook one is
00:14:10
instructions and the other is
00:14:11
automations so it'll show up on a ticket
00:14:14
ready for the agent to act on and it'll
00:14:17
show up on the ticket because you can
00:14:18
tie a playbook to a definable work type
00:14:21
or request type with possible additional
00:14:23
conditions so here we see on a work item
00:14:27
in the middle a number of possible
00:14:29
playbooks that the agent could step
00:14:31
through based on the particular problem
00:14:33
that was reported and then down here we
00:14:37
see inside of that playbook step one is
00:14:40
triage and that's a manual step that's
00:14:43
just instruction and then we have an
00:14:45
automation trigger that we can run as
00:14:47
part of step two and step
00:14:51
three they're also adding smart values
00:14:55
for form data this is actually available
00:14:58
it it it did not get wide recognition
00:15:00
when released but you can pull um smart
00:15:03
values directly from forms and therefore
00:15:06
you don't have to create Jira fields for
00:15:08
those forms anymore uh if you just need
00:15:11
to use the smart values in an
00:15:15
automation let's talk about assets
00:15:18
assets is increasing their capacity from
00:15:21
3 million assets to 10 million assets uh
00:15:24
currently in beta is the ability to
00:15:27
schedule imports
00:15:28
uh into data manager this is really
00:15:30
exciting this means that you'll be able
00:15:32
to schedule recurring imports directly
00:15:34
from external external systems such as
00:15:36
Entra ID and you won't need uh um third
00:15:40
party apps for that
00:15:41
anymore assets will also likely become
00:15:45
decoupled from JSM which will emphasize
00:15:48
the use of assets across more products
00:15:51
uh with that it's also possible that the
00:15:54
createedit access to assets for editors
00:15:57
will become decoupled from JSM licenses
00:15:59
and possibly just tied to just any uh
00:16:02
Jira
00:16:05
license jira product discovery premium
00:16:09
this is now in general availability
00:16:11
that's the big announcement for that uh
00:16:13
it's going to or it does include uh
00:16:16
cross JPD project road mapaps view
00:16:19
restrictions AI um and then basically
00:16:22
all of the premium tier stuff unlimited
00:16:24
storage 99.9% uptime SLA and later on
00:16:27
they'll have a
00:16:29
sandbox possibly not for just premium
00:16:32
later they're also looking at um adding
00:16:36
differentiated idea types some of the
00:16:38
ones that I saw demoed were um idea
00:16:42
opportunity solution and experiment all
00:16:45
as work item types or idea types within
00:16:48
a JPD project and also uh idea hierarchy
00:16:51
again I'm not sure if that's going to be
00:16:53
premium or available for standard as
00:16:57
well jira in the near term they are
00:17:01
supporting 100,000 users threaded
00:17:04
comments is coming on to work items it's
00:17:06
very exciting uh they're also adding
00:17:09
public intake forms for all JSM projects
00:17:12
not just
00:17:13
JSM custom project templates is also
00:17:16
coming as well as an improved list
00:17:19
view some possible future enhancements
00:17:22
and again there is no promise of these
00:17:24
but I did hear this from a couple of
00:17:26
people they're considering bringing in
00:17:29
Jira align like dependency management to
00:17:31
the entire platform they're looking at
00:17:34
improving milestone functionality and
00:17:36
plans and they're looking at um
00:17:38
individual capacity management possibly
00:17:40
in plans again absolutely no promises
00:17:42
here i just heard some of these
00:17:45
mentioned confluence confluence is going
00:17:48
to support 150,000 users live pages is
00:17:52
coming into general availability soon
00:17:54
for those that don't know a live page is
00:17:56
a page that you don't have to publish
00:17:58
think of it like a Google doc
00:18:00
whiteboards are also seeing iterative
00:18:02
improvements they're also part of the uh
00:18:05
data in the teamwork graph and will be
00:18:07
modifiable by rovo and confluence
00:18:09
databases is also seeing iterative
00:18:13
improvements the new navigation uh the
00:18:16
new navigation is currently rolling out
00:18:18
across the Atlassian platform this will
00:18:20
affect Jira products such as JPD JSM CSM
00:18:25
uh Jira proper uh Confluence and
00:18:28
Atassian home the exact schedule can be
00:18:31
found on the community post Atlassian's
00:18:34
new navigation general availability i
00:18:36
believe that starting on April 14th
00:18:40
admins will be able to opt into the
00:18:42
platform and then there will be a forced
00:18:44
adoption a couple months after that uh
00:18:47
starting at the lower tiers and then
00:18:49
working its way up to the premium tiers
00:18:51
uh you can also see our YouTube video
00:18:54
new at lasting cloud UI walkthrough
00:18:56
December 2024 for a complete walkth
00:18:58
through preview of that new UI
00:19:03
loom loom uh is introducing AI for
00:19:06
meetings so much like other notetaking
00:19:09
uh apps out there but now as part of the
00:19:11
Alaska ecosystem Loom can join your
00:19:14
meetings take notes and generate
00:19:15
artifacts such as documentation action
00:19:18
items you can trigger automations off of
00:19:20
that afterwards to you know email the
00:19:23
confluence page link to somebody or
00:19:25
anything like that
00:19:28
trello trello is rebranding as a
00:19:31
personal productivity app and in line
00:19:34
with that are four new features one is
00:19:37
the ability to view Jira work directly
00:19:39
in Trello basically you create a new
00:19:41
list that is linked to a particular Jira
00:19:44
instance and you run a query and it will
00:19:46
pull in work items that meet that query
00:19:48
as Trello cards they've also added card
00:19:51
mirroring uh this is the uh the ability
00:19:54
to see the same card on multiple boards
00:19:56
that'll be part of the standard plan
00:19:58
they're adding an inbox of the getting
00:20:00
things done uh methodology uh where
00:20:04
you'll be able to collect all your new
00:20:05
ideas in one place and then move them to
00:20:07
appropriate lists once you're ready to
00:20:09
do so and they're also adding Trello
00:20:12
Planner where you'll be able to see a
00:20:14
linked calendar directly from Trello and
00:20:17
then also if you're on the standard plan
00:20:19
you'll be able to drag and drop cards
00:20:20
into a calendar view to schedule focus
00:20:23
time on your calendar relating to that
00:20:27
card okay um that is a lot of updates
00:20:32
from Atlassian if you have any questions
00:20:35
please feel free to reach out in email
00:20:37
or LinkedIn to myself or anybody else
00:20:39
that you know at Valantis we love
00:20:41
helping people solve complex business
00:20:44
problems with Atlassian's great
00:20:47
solutions thank you so much for watching
00:20:50
and for your kind
00:20:51
attention have a great day
