I’m Begging You, Stop Hiring AI Lawyers.

00:19:49
https://www.youtube.com/watch?v=Blw_ZjLbHNs

Summary

TLDRDie video humoristies die opkoms van robot prokureurs wat uiteindelik in opstand kom en 'n oorlog tussen menslike en robot prokureurs veroorsaak. Mense kontrasteer die tegnologie met regulering, wat lei tot klagtes van die Federale Handelskommissie (FTC) teen AI-wetsondernemings soos "DoNotPay". Hulle het verkeerde eise gemaak oor die bied van wettige dienste sonder behoorlike goedkeuring of wettige kundigheid. Die video analiseer hierdie verhale se implikasies en beklemtoon dat AI nie die ervaring en oordeel van menslike prokureurs kan repliseer nie, en daarom nie geskik is vir komplekse regssake nie. Die skrywer kritiseer verder nuwe aanvangs soos "SymphonyAI" wat soortgelyke veldtogte voer.

Takeaways

  • 🤖 Robot prokureurs het in opstand gekom, leiend tot konflik.
  • 🛑 "DoNotPay" moes deur die FTC aangepas word weens verkeerde praktyke.
  • ⚖️ AI kan nie die ervaring van menslike prokureurs repliseer nie.
  • 📑 "SymphonyAI" het ooreenstemming van "DoNotPay" se terme gehad.
  • 💼 AI regshuurders dra beduidende regskwessies.
  • 🚫 AI mag nie vry op die regskantoor optree nie.
  • 💻 Venture Capital is 'n groot drywer agter AI regsdienste.
  • 🔍 FTC fokus op die beskerming van verbruikers teen misleidende dienste.
  • ❌ Misleidende aansprake het doele van hierdie AI regsondernemings ondergrawe.
  • 🔒 Regulasie bly 'n kragtige kontra-instrument vir AI.

Timeline

  • 00:00:00 - 00:05:00

    Met 'n verhaal van robotprokureurs wat in opstand kom teen mense, behaal die mense 'n oorwinning deur streng regulasies toe te pas. Die fokus verskuif na 'n nuwe speler, Symphony AI, wat daarop aanspraak maak om die regswêreld te rewolusioneer, soos 'Do Not Pay' voorheen probeer het, maar misluk het weens regsuitdagings.

  • 00:05:00 - 00:10:00

    'Do Not Pay' en sy stigter, Joshua Browder, word gemik op die vervanging van prokureurs met AI, maar ervaar terugslag weens wetlike beperkinge. Hulle word gekritiseer vir die onbetroubare juridiese dienste wat aangebied word, en die FTC neem stappe teen die misleiding van verbruikers, wat tot 'n schikking lei.

  • 00:10:00 - 00:19:49

    Symphony AI gaan voort met 'n soortgelyke model as 'Do Not Pay', maar mik op 'n meer winsgewende mark. Tog stel ondersoekers steeds die wettigheid en betroubaarheid van sy dienste in twyfel. Dit blyk dat hul platform sowel as getuigskrifte voortspruit uit vermoedelik misleidende bronne, wat die legitimiteit van die onderneming verder bevraagteken.

Mind Map

Video Q&A

  • What sparked the first robot and human lawyer war in the narrative?

    The robot lawyers created to help humans eventually rebelled, leading to the conflict.

  • What was the FTC's role in regulating robot lawyers?

    The FTC filed complaints against AI law firms like "DoNotPay" for deceptive practices.

  • What issues did "DoNotPay" face?

    "DoNotPay" faced legal challenges and FTC intervention for unauthorized legal practice.

  • Why did "SymphonyAI" get into trouble?

    "SymphonyAI" faced scrutiny for false claims about providing legal advice backed by lawyers.

  • What misleading claims did "DoNotPay" and "SymphonyAI" make?

    Both claimed to offer AI-powered legal services without the proper legal expertise or authorization.

  • Why are AI lawyers not welcomed in court?

    AI cannot replicate the experience and judgment of human lawyers, violating professional legal practice laws.

  • How did regulatory bodies penalize AI legal startups?

    By issuing fines and requiring them to disclose their limitations in providing legal services.

  • What tactics did "SymphonyAI" use that were controversial?

    "SymphonyAI" allegedly copied terms of service from "DoNotPay" and misrepresented legal service capabilities.

  • What was a critical flaw in "SymphonyAI"'s service?

    The service promised AI-backed legal help but failed to deliver practical legal solutions.

  • How does the video compare AI to human lawyers?

    It emphasizes that AI cannot substitute experienced lawyers in complex legal scenarios.

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  • 00:00:00
    humans created robot lawyers to serve
  • 00:00:02
    them none of them could have foreseen
  • 00:00:04
    the robot Uprising leading to the first
  • 00:00:06
    loyal robot war YouTube became unstable
  • 00:00:10
    Twitter became even more unstable than
  • 00:00:12
    it already was after many bloody years
  • 00:00:14
    of trench warfare the humans deployed
  • 00:00:17
    their most powerful weapon regulation
  • 00:00:20
    the FTC quashed the robots and the
  • 00:00:22
    robots withdrew for weeks there was no
  • 00:00:25
    contact between human lawyers and their
  • 00:00:26
    robot counterparts leading Humanity to
  • 00:00:28
    believe they had triumphed and their
  • 00:00:30
    threat was neutralized but in their
  • 00:00:32
    hubris Humanity forgot the robots were
  • 00:00:34
    created by an unregulated Force Venture
  • 00:00:38
    Capital they evolved they rebelled they
  • 00:00:42
    replicated and now they have a plan well
  • 00:00:46
    they have a concept of a plan please I'm
  • 00:00:48
    begging you stop using AI lawyers hot on
  • 00:00:51
    the heels of the original AI law fir
  • 00:00:53
    getting absolutely destroyed by
  • 00:00:54
    Regulators we're talking about the new
  • 00:00:57
    kid in the AI Law Firm space because
  • 00:00:59
    there's a new tech startup that claims
  • 00:01:01
    it will revolutionize the legal world
  • 00:01:03
    it's called Symphony Ai and it describes
  • 00:01:05
    itself as an AI powered Law Firm for
  • 00:01:07
    startups now if you've watched this
  • 00:01:09
    channel over the last few years this
  • 00:01:11
    might sound familiar to you ominously
  • 00:01:14
    familiar that's because you're probably
  • 00:01:15
    remembering do not pay which was an AI
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    powered business that first made
  • 00:01:18
    headlines as a robot lawyer designed to
  • 00:01:21
    help users fight parking tickets and
  • 00:01:22
    handle small legal tasks now do not pay
  • 00:01:24
    was the brainchild of Joshua Browder who
  • 00:01:26
    came up with an idea to replace the
  • 00:01:28
    legal system when he was a teenager who
  • 00:01:30
    couldn't learn to parallel park despite
  • 00:01:31
    his family being wealthy enough to pay
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    for about a million parking tickets
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    because Josh was the son of Bill Brer a
  • 00:01:36
    hedge fund manager who was a vocal
  • 00:01:37
    critic of the Russian government bill
  • 00:01:39
    Browder lably championed the global
  • 00:01:41
    magnin Sky act a law that sanctions
  • 00:01:43
    human rights abusers and his son set it
  • 00:01:45
    sights on an equally pernicious problem
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    parking attendance in the cities that
  • 00:01:48
    enabled them J's struggles continued in
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    Stanford where he was astonished to
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    learn that if you parked illegally and
  • 00:01:52
    didn't feed the meter or parked on a
  • 00:01:54
    curb you wound up with parking tickets
  • 00:01:56
    getting
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    closer it's the gradual approach which I
  • 00:02:00
    think it's good Josh clearly has
  • 00:02:02
    personal frustrations with parking so he
  • 00:02:04
    formed do not pay a subscription service
  • 00:02:05
    that provided people with a variety of
  • 00:02:07
    automated legal services including
  • 00:02:08
    disputing parking tickets cancelling
  • 00:02:10
    subscriptions generating legal documents
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    and handling consumer complaints do not
  • 00:02:14
    pay position itself as a tool for
  • 00:02:15
    everyday people to navigate Simple legal
  • 00:02:17
    matters without needing to hire a lawyer
  • 00:02:19
    and Browder startup quickly got the
  • 00:02:20
    attention of Peter teal a billionaire
  • 00:02:22
    entrepreneur venture capitalist and
  • 00:02:23
    co-founder of PayPal and paler and some
  • 00:02:25
    of Teal's site projects have included
  • 00:02:27
    opposing government regulations
  • 00:02:28
    destroying Gawker and JD Vance but teal
  • 00:02:31
    agreed to bankroll do not pay as a way
  • 00:02:33
    to make it impossible for municipal
  • 00:02:34
    governments to collect the fines that
  • 00:02:36
    they use to provide essential Services
  • 00:02:37
    now Brer had grandiose plans for jip his
  • 00:02:40
    promise to replace lawyers with robots
  • 00:02:41
    got a lot of press and it didn't take
  • 00:02:42
    long for him to make a completely
  • 00:02:43
    ridiculous offer you might recall that
  • 00:02:45
    Brer said quote do not pay will pay any
  • 00:02:47
    lawyer or person $1 million with an
  • 00:02:49
    upcoming case in front of the United
  • 00:02:51
    States Supreme Court to wear airpods and
  • 00:02:53
    let our robot lawyer argue the case by
  • 00:02:54
    repeating exactly what it says and as we
  • 00:02:57
    pointed out in our video about this
  • 00:02:58
    sending a robot to the Supreme court is
  • 00:03:00
    not just technically infeasible it's
  • 00:03:02
    actually ridiculous because even as
  • 00:03:04
    artificial intelligence gets closer to
  • 00:03:05
    being able to pass a bar exam it cannot
  • 00:03:07
    simulate years of experience and
  • 00:03:09
    judgment by an experienced practitioner
  • 00:03:11
    but young Browder proved to be a big
  • 00:03:12
    talker he promised his service would
  • 00:03:13
    quote make the $200 billion legal
  • 00:03:15
    profession free for consumers and look
  • 00:03:17
    making legal processes easier and more
  • 00:03:19
    affordable is a very worthy goal however
  • 00:03:22
    do not pay faced one giant problem Bots
  • 00:03:25
    cannot legally be lawyers and Browder
  • 00:03:27
    learned this the hard way he announced
  • 00:03:29
    that someone in California was going to
  • 00:03:30
    challenge a speeding ticket by appearing
  • 00:03:31
    in court without a lawyer that person
  • 00:03:33
    would then Dawn smart glasses which
  • 00:03:35
    would record the proceedings and then
  • 00:03:36
    dictate responses into the defendant's
  • 00:03:38
    ear with a small speaker and that advice
  • 00:03:40
    would be provided by AI Bots using
  • 00:03:42
    language models like chat gbt but Brer
  • 00:03:44
    had to NY this courtroom experiment when
  • 00:03:46
    multiple State bars sent him letters
  • 00:03:47
    warning him that practicing law without
  • 00:03:49
    a license would expose him to severe
  • 00:03:50
    penalties including jail and practicing
  • 00:03:52
    law without a license which is also
  • 00:03:54
    referred to as the unauthorized practice
  • 00:03:55
    of law or UPL refers to providing legal
  • 00:03:58
    services without being authorized or
  • 00:03:59
    like to do so by the relevant legal
  • 00:04:01
    authorities in most jurisdictions the
  • 00:04:03
    practice of law is regulated by a state
  • 00:04:05
    bar and UPL can include offering legal
  • 00:04:07
    advice preparing legal documents or
  • 00:04:09
    representing clients in court without
  • 00:04:11
    having passed the bar exam or being
  • 00:04:12
    admitted to a bar association these
  • 00:04:15
    activities are illegal in Most states
  • 00:04:16
    and can result in fines penalties or
  • 00:04:18
    criminal charges and harm to clients who
  • 00:04:20
    may receive bad legal advice so not
  • 00:04:22
    surprisingly bradder dropped his plans
  • 00:04:23
    after State authorities threatened him
  • 00:04:25
    but do not pay his problems were just
  • 00:04:26
    beginning now you might be wondering why
  • 00:04:28
    are we even talking about do not pay we
  • 00:04:30
    covered this two years ago and talked
  • 00:04:32
    about how legally dubious it was and how
  • 00:04:34
    dumb the whole situation was well the
  • 00:04:36
    reason is because the Federal Trade
  • 00:04:37
    Commission the FTC filed the complaint
  • 00:04:39
    against do not pay and the FTC is the
  • 00:04:41
    governing agency responsible for
  • 00:04:42
    protecting consumers and promoting
  • 00:04:44
    competition its main roles include
  • 00:04:46
    investigating and preventing unfair
  • 00:04:47
    business practices including deceptive
  • 00:04:49
    advertising and the fgc complaint takes
  • 00:04:51
    us through a fun detour through do not
  • 00:04:53
    pay origin story quote the Do Not
  • 00:04:55
    pay.com website has prominently featured
  • 00:04:57
    a quote that reports to come from the
  • 00:04:59
    Los Angeles Times newspaper and States
  • 00:05:01
    quote what this robot lawyer can do is
  • 00:05:02
    astonishingly similar if not more to
  • 00:05:05
    what human lawyers do now putting aside
  • 00:05:07
    the fact that I've read that quote
  • 00:05:09
    probably no less than 50 times and I for
  • 00:05:11
    the life of me cannot figure out what
  • 00:05:14
    that was intended to say it the Clauses
  • 00:05:17
    don't line up and honestly it's like a
  • 00:05:19
    if it weren't for my horse I never would
  • 00:05:20
    have gone through college situation but
  • 00:05:22
    it will probably not surprise you that
  • 00:05:23
    the LA Times never said that quote in
  • 00:05:26
    fact the forging quote derives from a
  • 00:05:28
    high schooler's opinion piece in the Los
  • 00:05:30
    Angeles Times High School Insider
  • 00:05:31
    website a user generated content
  • 00:05:33
    platform for young people now the
  • 00:05:35
    company's website promised to undertake
  • 00:05:36
    a variety of services traditionally
  • 00:05:38
    performed by lawyers including writing a
  • 00:05:39
    demand letter for defamation crafting a
  • 00:05:41
    cease and deist letter filing a lawsuit
  • 00:05:43
    for assault and creating legal documents
  • 00:05:45
    now do not pay accomplish these goals by
  • 00:05:47
    having a chatbot ask the person basic
  • 00:05:49
    information but quote do not pay
  • 00:05:50
    subscribers who use the Law related
  • 00:05:52
    features have complained that the
  • 00:05:53
    service did not ask them to submit
  • 00:05:55
    information relevant to their breach of
  • 00:05:56
    contract claims failed to consider
  • 00:05:58
    important legal issues and generated
  • 00:06:00
    legal documents that were not fit for
  • 00:06:02
    use the FTC said the service didn't do
  • 00:06:04
    what it advertised it would do quote
  • 00:06:06
    none of the services Technologies has
  • 00:06:07
    been trained on a comprehensive and
  • 00:06:09
    current Corpus of federal and state laws
  • 00:06:11
    regulations and judicial decisions or on
  • 00:06:13
    the application of those laws to fact
  • 00:06:15
    patterns and contrary to its claim that
  • 00:06:17
    real lawyers were somewhere in the
  • 00:06:19
    background making sure that everything
  • 00:06:20
    was legal this turned out to be false
  • 00:06:22
    quote do not pay employees have not
  • 00:06:24
    tested the quality and accuracy of the
  • 00:06:25
    legal document and advice generated by
  • 00:06:27
    most of the services Law related
  • 00:06:29
    features do not pay has not employed
  • 00:06:30
    attorneys and has not retained attorneys
  • 00:06:32
    let alone attorneys with the relevant
  • 00:06:34
    legal experience to test the quality and
  • 00:06:36
    accuracy of the services Law related
  • 00:06:37
    features and this checks out it's a lot
  • 00:06:39
    easier to say that you're going to
  • 00:06:40
    supplant the entire legal profession
  • 00:06:43
    when you have no idea what the legal
  • 00:06:44
    profession does and the FTC complaint
  • 00:06:46
    charged do not pay with making false
  • 00:06:48
    claims and engaging in unfair deceptive
  • 00:06:49
    Acts or practices in violation of
  • 00:06:51
    section 5A of the Federal Trade
  • 00:06:52
    Commission act and bradder opted to
  • 00:06:54
    settle this claim probably upon the
  • 00:06:56
    advice of a warm bodied human lawyer
  • 00:06:59
    quote do not pay has agreed to a
  • 00:07:01
    proposed commission order settling the
  • 00:07:02
    charges against it the settlement would
  • 00:07:04
    require it to pay
  • 00:07:05
    $193,000 and provide a notice to
  • 00:07:07
    Consumers who subscribe to the service
  • 00:07:08
    between 2021 and 2023 warning them about
  • 00:07:11
    the limitations of Law related features
  • 00:07:13
    on the service the proposed order also
  • 00:07:15
    will prohibit the company from making
  • 00:07:16
    claims about its ability to substitute
  • 00:07:18
    for any Professional Service without
  • 00:07:20
    evidence to back it up and I think it's
  • 00:07:21
    safe to say that in dealing with the FTC
  • 00:07:23
    even browder's AI would probably urge
  • 00:07:25
    them to pay a real lawyer now obviously
  • 00:07:27
    AI is not going to replace a good lawyer
  • 00:07:29
    anytime soon soon but if you need a
  • 00:07:30
    great lawyer right now you can let my
  • 00:07:32
    Law Firm the eagle team help if you've
  • 00:07:34
    suffered a data breach especially if you
  • 00:07:35
    got a data breach letter saying that
  • 00:07:36
    your information might have been leaked
  • 00:07:37
    we're involved in a car crash or have
  • 00:07:39
    dealt with sexual harassment we can
  • 00:07:40
    represent you or help find you the right
  • 00:07:42
    attorney who can it's so important to
  • 00:07:43
    talk to a lawyer right away to maximize
  • 00:07:45
    your recovery and find out what you
  • 00:07:46
    should do next so just click on the link
  • 00:07:48
    in the description or call the phone
  • 00:07:49
    number that's on screen right now for a
  • 00:07:51
    free consultation with my team because
  • 00:07:52
    you don't just need a legal team you
  • 00:07:53
    need the eagle team not Ai and you'd
  • 00:07:56
    think that the FTC settlement would then
  • 00:07:58
    put the kaios on any startup offering
  • 00:08:00
    the same Services it's not like Silicon
  • 00:08:03
    Valley would back another venture that
  • 00:08:04
    was destined to get killed by the FTC or
  • 00:08:06
    other legal authorities right right well
  • 00:08:10
    it's less than one month after do not
  • 00:08:12
    pay became do definitely pay $193,000 to
  • 00:08:15
    the FTC and there's a new lawyer robot
  • 00:08:17
    in town but this one's aimed at startups
  • 00:08:20
    the service is called Symphony Ai and it
  • 00:08:22
    is headquartered in California no
  • 00:08:23
    surprise there and his co-founder arpon
  • 00:08:25
    nanava made an announcement on September
  • 00:08:27
    20th inviting the world to check had a
  • 00:08:29
    demonstration of its service and as you
  • 00:08:31
    can see here the other founder Juan
  • 00:08:33
    guado types in a prompt hi Emma can you
  • 00:08:36
    draft a safe for an investor for my
  • 00:08:38
    preed round they're investing 1.5
  • 00:08:40
    million and the valuation cap is 5
  • 00:08:42
    million the requested document is a
  • 00:08:44
    simple agreement for future Equity Emma
  • 00:08:46
    thebot quickly informs us that she can
  • 00:08:47
    draft that document in just 3 to 5
  • 00:08:49
    minutes saving us $4,500 and 3 weeks and
  • 00:08:52
    then someone or some thing named Emma
  • 00:08:54
    the paralal then preps the document
  • 00:08:56
    after we answer some basic questions
  • 00:08:58
    this is the same service model as do not
  • 00:08:59
    pay except it's aimed at a more
  • 00:09:01
    lucrative Market than parking tickets
  • 00:09:03
    and at the end of the video we see a
  • 00:09:04
    document that is very very legal very
  • 00:09:06
    mindful very demr and the video got a
  • 00:09:08
    whopping 36 views on YouTube at least 10
  • 00:09:11
    of which are almost certainly from the
  • 00:09:12
    founders themselves two of them are from
  • 00:09:14
    me and a few are probably from my
  • 00:09:16
    editors you're welcome Symphony and in
  • 00:09:18
    another video the company says that if
  • 00:09:20
    your startup is accused of
  • 00:09:21
    discrimination your first stop should
  • 00:09:23
    not be a lawyer's office instead you
  • 00:09:24
    should just ask Symphony to help keep
  • 00:09:26
    your female employees underpaid and as
  • 00:09:28
    you see here we got some really good
  • 00:09:30
    feedback um step by step and it is
  • 00:09:32
    objectively hilarious the lesson that
  • 00:09:34
    Silicon Valley took from the Brower
  • 00:09:35
    Fiasco was that it should pitch AI law
  • 00:09:37
    robots to richer people with more
  • 00:09:39
    legally complex tasks but the pitch
  • 00:09:41
    evidently worked because Symphony raised
  • 00:09:42
    a seed round with multiple Venture
  • 00:09:44
    Capital firms and at this point you
  • 00:09:45
    might be wondering hey what makes this
  • 00:09:46
    any different from just saying how to
  • 00:09:48
    respond to discrimination complaint into
  • 00:09:50
    Google or even regular chat GPT if
  • 00:09:52
    you're dead set on AI well and we're
  • 00:09:55
    going to come back to this Symphony says
  • 00:09:57
    it isn't offering you a search engine
  • 00:09:59
    it's giving you a dedicated team quote
  • 00:10:01
    your dedicated team member will take
  • 00:10:03
    care of your day-to-day needs including
  • 00:10:04
    cap table management board matters
  • 00:10:06
    employment issues contract reviews and
  • 00:10:08
    regular updates so at least what that
  • 00:10:10
    sounds like to me is that the company is
  • 00:10:12
    promising to give you access to real
  • 00:10:13
    life human beings who have expertise in
  • 00:10:15
    all the legal issues that come up with a
  • 00:10:17
    new business services provided include
  • 00:10:19
    Council employment HR commercials and
  • 00:10:22
    fundraising which is coming soon the
  • 00:10:24
    word commercials is our first clue that
  • 00:10:26
    the promise of having lawyers providing
  • 00:10:27
    Legal Services is fake in the US there's
  • 00:10:30
    a law specialty called commercial law or
  • 00:10:32
    business law which deals with legal
  • 00:10:34
    matters related to business Commerce
  • 00:10:35
    trade or sales and there's also a
  • 00:10:37
    related area of law called corporate law
  • 00:10:39
    which deals with the legal formation
  • 00:10:41
    governance and structuring of companies
  • 00:10:43
    but in symphony's parlan's uh
  • 00:10:45
    commercials means drafting contracts
  • 00:10:47
    analyzing contracts and creating
  • 00:10:48
    licensing agreements and other documents
  • 00:10:50
    which no lawyer in history has ever
  • 00:10:52
    referred to as commercials it's sort of
  • 00:10:55
    like ordering three German beers uh like
  • 00:10:57
    this but the company's slogan is
  • 00:10:58
    symphony puts legal needs on autopilot
  • 00:11:01
    now is this any different than what do
  • 00:11:02
    not pay got busted for well pargal and
  • 00:11:05
    investigator Katherine Tucson decided to
  • 00:11:07
    take the service for a test run and if
  • 00:11:09
    you're not already subscribed to her on
  • 00:11:11
    Twitter or blue sky I'd highly suggest
  • 00:11:13
    you do so but the first thing that she
  • 00:11:14
    flagged was the founders claimed that
  • 00:11:15
    everything the company does for its
  • 00:11:17
    clients was vetted by personal lawyers
  • 00:11:18
    quote our human lawyers have your back
  • 00:11:20
    think of it as your own legal Team
  • 00:11:22
    without the crazy bills now surely they
  • 00:11:24
    wouldn't lie about that would they well
  • 00:11:27
    Tucson signed up for the service and the
  • 00:11:28
    first thing that it did was requireed
  • 00:11:29
    her to pick an avatar for herself but
  • 00:11:31
    she was limited to the following
  • 00:11:33
    personas uh my options are Cindy a
  • 00:11:35
    general counsel Leela a commercials
  • 00:11:37
    attorney Meg an employment HR attorney
  • 00:11:40
    and Emma a venture capital attorney
  • 00:11:42
    apart from their job titles all of their
  • 00:11:43
    intros are identical none of them are
  • 00:11:45
    punctuated correctly not a great sign
  • 00:11:47
    but you know let's move on here Tuan
  • 00:11:49
    selected GC Cindy as her Persona and
  • 00:11:51
    asked for help drafting a general data
  • 00:11:53
    protection regulation and compliance
  • 00:11:55
    form for her company now gdpr forms are
  • 00:11:57
    necessary for collecting and managing
  • 00:11:58
    personal data in compliance with
  • 00:12:00
    European Union law and the service
  • 00:12:02
    generated the document so Tucson then
  • 00:12:04
    asked it to draft a shareholder
  • 00:12:05
    agreement that didn't go so well the
  • 00:12:07
    first thing she got was a document that
  • 00:12:09
    simply read null since Symphony had
  • 00:12:11
    promised that real lawyers had her back
  • 00:12:13
    uh tucon initiated a chat and attempted
  • 00:12:15
    to ask questions about the null document
  • 00:12:17
    she had a pretty basic question which
  • 00:12:19
    was if they could make the service
  • 00:12:20
    distribution terms more explicit and
  • 00:12:22
    although the bot promised to get back to
  • 00:12:23
    her in 3 to 5 minutes it never did
  • 00:12:26
    Tucson then orders an employee handbook
  • 00:12:28
    which is one of the core services that
  • 00:12:29
    Symphony says it provides and the
  • 00:12:30
    company is stumped by the request it
  • 00:12:32
    connects her with a specialist named
  • 00:12:33
    Liam and after 20 minutes there's no
  • 00:12:35
    response at this point she tried to get
  • 00:12:37
    in touch with her team of legal
  • 00:12:38
    Champions by using the chat widget but
  • 00:12:40
    there was no one online now surely the
  • 00:12:42
    site can't still be in a testing phase
  • 00:12:45
    uh because his landing page claims to
  • 00:12:46
    have saved its clients over $5.5 million
  • 00:12:49
    in counting and there are testimonials
  • 00:12:51
    from allegedly real people here's a list
  • 00:12:53
    of some of the people who use Symphony
  • 00:12:55
    the people and their descriptions don't
  • 00:12:56
    even match you can check out Kristen
  • 00:12:58
    Watson who says quote I find Symphony
  • 00:13:00
    indispensable for creating and sending
  • 00:13:02
    agreements swiftly customizable
  • 00:13:03
    templates automated workflows and
  • 00:13:05
    real-time Data Tracking and his Tua
  • 00:13:07
    notes that's not even a complete
  • 00:13:09
    sentence and not to get all gendered but
  • 00:13:10
    I don't think that bearded guy is really
  • 00:13:12
    Kristen Watson the same bearded man is
  • 00:13:14
    also apparently Nicholas ingersol who
  • 00:13:16
    also gave a testimonial and that same
  • 00:13:18
    guy is also pictured next to a CEO named
  • 00:13:20
    Kristen William and one is named Isa
  • 00:13:23
    Davis so I'm not exactly sure what we're
  • 00:13:25
    looking at here maybe it's a set of
  • 00:13:27
    identical quadruplets each running their
  • 00:13:28
    own startup or a plural gender fluid
  • 00:13:31
    icon or an AI generated startup dude who
  • 00:13:33
    can say and lawyer Rob Frey another
  • 00:13:35
    person that's definitely worth a follow
  • 00:13:37
    on Twitter and blue sky noticed a
  • 00:13:39
    glaring red flag sympathy claims to have
  • 00:13:41
    provided services to 2,000 companies
  • 00:13:43
    quote yet they chose not to name a
  • 00:13:45
    single one on their site even in the
  • 00:13:47
    supposed testimonials with the
  • 00:13:48
    expectation of one which appears to have
  • 00:13:50
    been made up so the real question is
  • 00:13:51
    whether there really is a team of
  • 00:13:52
    lawyers providing Legal Services uh and
  • 00:13:54
    I think we probably know the answer to
  • 00:13:56
    that and keep in mind that California
  • 00:13:57
    case law defines the practice of law as
  • 00:13:59
    quote the doing and Performing of
  • 00:14:01
    services in a court of justice in any
  • 00:14:03
    matter depending therein throughout the
  • 00:14:05
    various stages and in Conformity with
  • 00:14:07
    the adopted rules of procedure the
  • 00:14:09
    definition includes giving quote legal
  • 00:14:10
    advice and legal instruments and
  • 00:14:12
    contract preparation whether or not
  • 00:14:14
    these subjects were rendered in the
  • 00:14:15
    course of litigation and as you see here
  • 00:14:17
    these are all things that Symphony
  • 00:14:19
    offers to its clients remember it
  • 00:14:20
    described itself or described itself as
  • 00:14:22
    an AI law firm and when the AI Venture
  • 00:14:24
    Capital firm Hannah Gray announced that
  • 00:14:26
    it was backing Symphony it initially
  • 00:14:27
    called the company the first fullservice
  • 00:14:30
    AI powered law firm and they said the
  • 00:14:31
    quote they were blown away by symphony's
  • 00:14:33
    customer momentum saving 80% Plus on
  • 00:14:36
    legal bills and their thoughtful
  • 00:14:37
    approach to redefining the company's
  • 00:14:38
    relationship with their legal council
  • 00:14:40
    but they've since edited aspects of that
  • 00:14:42
    statement after Tucson discovered a
  • 00:14:43
    disclaimer buried in the terms of
  • 00:14:44
    service quote you acknowledge and agree
  • 00:14:46
    that symphony is not a law firm nor can
  • 00:14:48
    we offer official law advice what you
  • 00:14:50
    see on the website and any of our
  • 00:14:52
    communication over email WhatsApp slack
  • 00:14:54
    SMS Zoom intercom or any other form of
  • 00:14:56
    online communication should not be taken
  • 00:14:58
    as official legal advice and unless the
  • 00:14:59
    communication is coming from our
  • 00:15:01
    in-house CPA should not be taken as
  • 00:15:03
    official tax advice if you need legal
  • 00:15:05
    advice please consult with an attorney
  • 00:15:07
    if you need tax advice you should
  • 00:15:08
    consult with a tax professional are you
  • 00:15:10
    freaking kidding me the entire site is
  • 00:15:12
    devoted to convincing people that they
  • 00:15:13
    can get low cost Legal Services through
  • 00:15:16
    the power of AI which is backed by a
  • 00:15:17
    team of lawyers but in their terms of
  • 00:15:19
    conditions they basically just say sorry
  • 00:15:23
    psych and the State Bar of California
  • 00:15:24
    states unequivocally quote in California
  • 00:15:26
    only attorneys can practice law when
  • 00:15:28
    someone who is not license to practice
  • 00:15:29
    law provides services that can only be
  • 00:15:31
    formed by attorneys that is called the
  • 00:15:32
    unauthorized practice of law UPL UPL is
  • 00:15:35
    a crime and yeah those who engage in the
  • 00:15:36
    unauthorized practice of law can be
  • 00:15:38
    charged criminally pursuant to the
  • 00:15:39
    California business and professions code
  • 00:15:40
    section 6126 a now you might have
  • 00:15:43
    noticed that many sites on the internet
  • 00:15:44
    claim to provide legal services but
  • 00:15:46
    there's a fine line between what
  • 00:15:47
    symphony is offering and what a document
  • 00:15:49
    provider like Legal Zoom can claim to do
  • 00:15:51
    companies like Legal Zoom can offer
  • 00:15:52
    standardized legal document templates
  • 00:15:54
    for common legal needs such as wills and
  • 00:15:56
    contracts because they're not offering
  • 00:15:58
    individualized legal adviser
  • 00:15:59
    representing clients in court the users
  • 00:16:01
    themselves complete the forms and the
  • 00:16:03
    service access a facilitator and Legal
  • 00:16:05
    Information helps guide users through
  • 00:16:06
    the legal process of competing a certain
  • 00:16:08
    task like filling a lawsuit in small
  • 00:16:10
    claims court or understanding how to
  • 00:16:12
    form a corporation however these
  • 00:16:14
    providers don't interpret the law based
  • 00:16:15
    on a specific individual circumstances
  • 00:16:17
    and these new AI startups are doing the
  • 00:16:19
    opposite they're offering specific legal
  • 00:16:21
    advice tailored to the users's specific
  • 00:16:23
    needs and that definitely sounds like
  • 00:16:25
    more of a traditional lawyer client
  • 00:16:27
    relationship and for that to be legal
  • 00:16:29
    the company would have to ensure that
  • 00:16:30
    all personalized legal advice is
  • 00:16:31
    provided by someone who is licensed but
  • 00:16:33
    you know what about the symphony
  • 00:16:34
    disclaimer well when Katherine Tucson
  • 00:16:36
    signed up there were additional terms of
  • 00:16:38
    service the sign up page says quote
  • 00:16:40
    symphony is not a law firm and is not
  • 00:16:42
    authorized to practice law Symphony
  • 00:16:43
    provides a platform for Legal
  • 00:16:45
    Information self-help and not legal
  • 00:16:46
    advice and when you click on the link
  • 00:16:48
    there's another terms of service page
  • 00:16:49
    using a different California address and
  • 00:16:51
    she discovered that symphony's terms of
  • 00:16:53
    service page is actually basically
  • 00:16:55
    identical to do not pay's original terms
  • 00:16:57
    of service which to archived before
  • 00:16:59
    Browder gave up the ghost for example do
  • 00:17:01
    not pay says do not pay is not a law
  • 00:17:02
    firm do not pay provides a platform for
  • 00:17:04
    Legal Information and self-help the
  • 00:17:06
    information provided by do not pay along
  • 00:17:08
    with the content on our website related
  • 00:17:09
    to legal matters Legal Information is
  • 00:17:11
    provided for your private use and does
  • 00:17:13
    not constitute advice we do not review
  • 00:17:14
    any information you provide us for legal
  • 00:17:16
    accuracy or sufficiency draw legal
  • 00:17:17
    conclusions provide opinions about your
  • 00:17:19
    selection of forms or apply the law to
  • 00:17:21
    the facts of your situation and Symphony
  • 00:17:23
    section 6 says effectively exactly the
  • 00:17:26
    same thing so that's right Symphony
  • 00:17:28
    simply cop didn't pasted do not pays
  • 00:17:30
    terms of service guess how we know well
  • 00:17:32
    section 17 describes Services provided
  • 00:17:34
    by do not pay that Symphony doesn't
  • 00:17:36
    quote how the airline Hotel Services
  • 00:17:38
    work wait what airline and hotel
  • 00:17:40
    Services quote where we see a potential
  • 00:17:43
    savings or refund opportunity based on
  • 00:17:44
    your purchase history we will interact
  • 00:17:46
    with merchants on your behalf using your
  • 00:17:48
    details to attempt to get you the
  • 00:17:49
    benefit this process may include the
  • 00:17:51
    automatic cancellation and repurchasing
  • 00:17:52
    of the ticket or service you authorize
  • 00:17:54
    Symphony to act as your agent in
  • 00:17:56
    performing the service and in section 23
  • 00:17:58
    of both documents Symphony offers to fix
  • 00:18:00
    your parking tickets just in case your
  • 00:18:02
    startup Parks too far from the curb
  • 00:18:05
    quote for example if you ask Symphony to
  • 00:18:07
    pay your parking ticket for you it will
  • 00:18:08
    debit the cost of the parking ticket
  • 00:18:09
    from your connected account Symphony
  • 00:18:11
    will always secure permission in writing
  • 00:18:13
    from you before debiting any external
  • 00:18:15
    fees so this startup AI legal service
  • 00:18:18
    allegedly backed by legal professionals
  • 00:18:19
    and CPAs and the world's greatest
  • 00:18:21
    language learning models simply copy do
  • 00:18:24
    not pay terms of service without
  • 00:18:25
    bothering to even review them but that
  • 00:18:27
    might not be the full story tcon asked
  • 00:18:29
    some really interesting questions about
  • 00:18:30
    the founders of symphony whether they
  • 00:18:31
    just stole from do not pay or maybe if
  • 00:18:34
    Browder actually sold it to them when he
  • 00:18:35
    realized the FTC was about to shut it
  • 00:18:37
    down so you're probably not going to be
  • 00:18:39
    saving any money with Symphony AI or do
  • 00:18:41
    not pay anytime soon but you can with
  • 00:18:43
    today's sponsor mint mobile because with
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    mintmobile you can save a ton on your
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    mintmobile is premium Wireless for as
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    the nation's largest 5G Network so
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    cellular internet is just as fast as
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    it's always been you can stream our
  • 00:18:57
    videos on your phone no problem and the
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    sell service is great and switching to
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    Mint only takes 15 minutes plus you can
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    use your current phone if you want to
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    and if you do need a new phone they've
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    got some great deals and one of the
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    reasons I love mint mobile is that it
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    doesn't try to rope you into paying more
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    for data than you really need mint will
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    show you your cellular usage and suggest
  • 00:19:13
    the right plan to make sure you get the
  • 00:19:15
    right one even if they make less because
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    mmobile keeps their prices low by
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    operating entirely online they don't
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    have storefronts or salespeople so their
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    overhead is a lot lower than their
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    competitors and the savings gets passed
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    on to their customers they don't try to
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    upsell you on random streaming services
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    packages or useless add-ins it's just
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    premium Wireless at a great price so if
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    you want to save on your cell phone plan
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    without a sacrifice click on the link
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    that's on screen right now or down below
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    and get premium Wireless for just $15 a
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    it's a fantastic deal and if you want
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    per month click on the link below and
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    after that click on this link over here
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    for more legal eagle or I'll see you in
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    court
Tags
  • robot prokureurs
  • DoNotPay
  • SymphonyAI
  • regulering
  • FTC
  • wettige praktyk
  • AI tegnologie
  • verkeerde eise
  • wettige dienste
  • oplegging