Matt Mango - Groups Sales and Breaking into Sports (Ep. 50)

00:58:02
https://www.youtube.com/watch?v=-QhgCjKzaO4

Summary

TLDRIn this edition of the Pro Football Hall of Fame series "Before the Snap," Jake Ray hosts Matt Mango, Group Sales Manager for the Tennessee Titans. The discussion highlights career opportunities in sports, especially focusing on sales roles intertwined with the NFL. Jake emphasizes the organization's values like commitment and integrity. Matt shares his journey, originating from a sport management major at Rutgers to working in sales across minor league baseball, the NBA, and now the NFL. He discusses the importance of networking, building relationships, and having a passion for the role, underscoring how technology and innovation, such as digital ticketing and virtual interactions, shape the sports sales landscape. Students are urged to harbor a positive attitude, engage in teamwork, and strategically build their networks to explore opportunities within the sports industry beyond the field.

Takeaways

  • 🏈 Emphasis on the values promoted by the Pro Football Hall of Fame like commitment and integrity.
  • 🎟 Insight into career opportunities in sports sales, particularly within the NFL.
  • 📞 Importance of networking and relationship building in advancing a sports career.
  • 🎓 Matt Mango's background from Rutgers University, majoring in sport management.
  • ⚾️ Matt's journey through sports sales including experiences in minor league baseball and NBA.
  • 📈 The role of technology in modern sports ticket sales, such as digital and mobile ticketing.
  • 🏢 Insight into the day-to-day responsibilities of a Group Sales Manager in NFL.
  • 🤝 Building a team-player attitude and positive working culture in sports organizations.
  • 🔄 Use of virtual platforms for meetings and outreach in sports management.
  • 📊 Importance of understanding and adapting to market trends and audience preferences.
  • 📬 Encouragement for handwritten thank-you notes and maintaining professional relationships.
  • 🔍 Be curious and proactive in seeking out learning and growth opportunities in the sports industry.

Timeline

  • 00:00:00 - 00:05:00

    Welcome to the Pro Football Hall of Fame series 'Before the Snap'. Jake Ray, the Youth and Education Manager, introduces the program which focuses on various career opportunities within the NFL, particularly emphasizing sales today. The program underscores values like commitment and integrity that guide both NFL professionals and students towards career excellence.

  • 00:05:00 - 00:10:00

    Jake introduces Matt Mango from the Tennessee Titans, expressing gratitude for his participation. Matt discusses his role as a Group Sales Manager, highlighting the importance of networking and ticket sales as an entry into sports careers. The session is positioned as an opportunity for students to learn and interact, with questions welcomed via live chat.

  • 00:10:00 - 00:15:00

    Matt Mango shares his career journey, starting in minor league baseball with the Trenton Thunder, then moving to the Miami Heat in the NBA, before joining the Titans. He discusses day-to-day roles focused on group sales and creating unique experiences for fans, emphasizing the skills of building and maintaining relationships.

  • 00:15:00 - 00:20:00

    Matt addresses the negative stereotypes of ticket sales, explaining the dynamic nature of the role which goes beyond cold calling. He highlights the relationship-building aspect, teamwork, and the rewarding experiences on game days as key elements that differentiate sales roles in sports from traditional perceptions.

  • 00:20:00 - 00:25:00

    The discussion delves deeper into the joy and challenges of Matt's work, particularly working with local organizations and creating significant experiences for fans. He emphasizes the value of meaningful community engagement and the pride in contributing to memorable fan moments during games.

  • 00:25:00 - 00:30:00

    The video transitions to a historical perspective on football ticket sales, with insights from the Pro Football Hall of Fame. Matt reflects on the evolution of ticket sales, from paper tickets to digital experiences, and discusses how social experiences at games have become integral to fan engagement.

  • 00:30:00 - 00:35:00

    Questions from students prompt Matt to discuss his work in minor league baseball. He emphasizes the diverse roles and multitasking skills developed during this time, explaining how those experiences were foundational to his career in sports sales and management.

  • 00:35:00 - 00:40:00

    Matt addresses elementary student questions about ticket sales volume and his future career aspirations. He shares insights into Titan's sales strategies and emphasizes continuing professional growth within the sports industry, always aiming to excel in the current role before advancing.

  • 00:40:00 - 00:45:00

    The role of technology in sports ticket sales is discussed, including the emerging use of NFTs. Matt highlights the adaptability required in his role to embrace technological trends, enhancing fan experiences and streamlining the sales process in alignment with modern consumer expectations.

  • 00:45:00 - 00:50:00

    Nathan engages students in Q&A about career paths in sports management. Matt stresses the significance of networking, having a genuine curiosity, and maintaining relationships as foundational to success in sports careers. First-hand advice on interviewing and personal attributes beneficial for aspiring sports professionals is provided.

  • 00:50:00 - 00:58:02

    Closing the program, Jake and Matt highlight the values the game of football teaches, such as teamwork and passion, which are applicable both on and off the field. The segment emphasizes embracing challenges, finding one's passion in the industry, and building meaningful relationships as keys to a fulfilling career.

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Mind Map

Video Q&A

  • Who was the special guest in the video?

    Matt Mango, Group Sales Manager for the Tennessee Titans.

  • What is the primary focus of the career discussion in this video?

    The focus is on careers in sports, specifically sales roles within the NFL.

  • What is Jake Ray's role at the Pro Football Hall of Fame?

    Jake Ray is the Youth and Education Manager at the Pro Football Hall of Fame.

  • What college did Matt Mango attend and what was his major?

    Matt Mango attended Rutgers University and majored in sport management and communication.

  • What was highlighted as an important skill in the career of sports sales?

    Networking and relationship building were highlighted as important skills.

  • How does Matt Mango describe the nature of the sports sales job?

    He describes it as a role centered on relationship building, hustle, and creating unique group experiences at games.

  • What are some values promoted by the Pro Football Hall of Fame according to Jake Ray?

    Values such as commitment, integrity, courage, respect, and honesty.

  • What kind of internships did Matt Mango complete during college?

    Matt Mango completed a rotational internship in minor league baseball with the Trenton Thunder.

  • How does technology play a role in ticket sales for sports events?

    Technology such as digital and mobile ticketing, as well as the exploration of NFTs, is utilized in sports ticket sales.

  • What key advice does Matt Mango offer to students wanting a career in sports?

    He advises building and maintaining relationships, being curious, and having passion for what you do.

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  • 00:00:36
    um
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    welcome back to the pro football hall of
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    fame for another edition of the pro
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    football hall of fame series
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    before the snap um if this is your first
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    time tuning in to the program today you
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    guys and everybody out there students
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    professors
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    everybody who's who's out there is is
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    going to be let me give you one second
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    here if this is your first time tuning
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    into the program
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    sometimes technology can be your friend
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    and sometimes it cannot but we're back i
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    want to thank everybody for tuning in
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    today if this is your first time you
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    guys are going to learn a little bit
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    about what it takes to have a career in
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    and around the nfl you probably hear all
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    the time about all the different careers
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    that you can maybe uh take your path
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    after college or if you want to be in
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    marketing or advertising or promotion or
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    or today really going to be focused on
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    sales which is an awesome opportunity to
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    get into the sports field so you're
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    going to learn a little bit about what
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    it takes to have a career in and around
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    the game of football if you've tuned
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    into this program before as always
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    everybody's in store for another
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    excellent program as you know my name is
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    jake ray i'm the youth and education
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    manager here at the pro football hall of
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    fame in canton ohio where it's our
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    mission to honor the heroes of the game
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    to preserve its history to promote its
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    values and to celebrate excellence
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    together and those values we promote
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    those of commitment integrity courage
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    respect honesty all of which make our
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    hall of fame football players and
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    coaches contributors administrators hall
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    of famers but it made them great men
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    great people off the field great people
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    in their community and truly can make
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    you a great student and employee of
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    whatever organization that you end up in
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    you'll hear these values pop up
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    throughout the program today and it's
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    kind of cool because they do mean a lot
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    they're not just buzz words that you
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    hear from the game of football they can
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    truly help you have the best career that
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    you can have
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    so you're going to hear those pop up
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    today which is really cool for us here
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    at the hall of fame before we get
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    started and we introduce our special
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    guest today
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    first and foremost if you know you've
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    seen the title our guest today is matt
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    mango from the tennessee titans so first
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    and foremost matt thank you so much for
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    giving up some of your time we know the
  • 00:03:11
    nfl season's over but we know that it's
  • 00:03:13
    not just an 18 week
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    year job you know you do it every day
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    there's always something to work on so
  • 00:03:19
    thank you for giving some of your
  • 00:03:20
    gracious time uh to be a part of the
  • 00:03:22
    program today absolutely jake appreciate
  • 00:03:24
    you having me and yeah that would be
  • 00:03:25
    nice with just an 18-month gig right
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    yeah
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    secondly i'd like to thank our teachers
  • 00:03:31
    administrators professors educators
  • 00:03:33
    anybody that either is watching us live
  • 00:03:34
    in their classroom right now or shared
  • 00:03:36
    this program out with their students uh
  • 00:03:38
    thank you so much for allowing us to
  • 00:03:40
    just be a small part of your students
  • 00:03:41
    learning experience this year and lastly
  • 00:03:44
    as always gotta thank our students uh
  • 00:03:46
    you know without our students it would
  • 00:03:48
    just be me it would just be nathan it'd
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    just be jerry asking matt a bunch of
  • 00:03:51
    questions uh and we don't want to do
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    that this is an opportunity for you to
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    start to build your network and which
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    we'll talk about how important that is
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    and how important networking is today uh
  • 00:04:01
    to grow your network in the sports field
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    uh you've all probably have heard it
  • 00:04:05
    matt's going to probably touch on it
  • 00:04:06
    today if you want to get a job in sports
  • 00:04:09
    kind of the first way to get that job is
  • 00:04:11
    to start in ticket sales and then grow
  • 00:04:12
    from there whether it would be within
  • 00:04:14
    that field or another field um so this
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    is going to be i think it's going to be
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    a pretty popular program we're going to
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    have a lot of questions today i hope um
  • 00:04:21
    so if you are watching us live and you
  • 00:04:23
    do have a question as always put it in
  • 00:04:25
    the live chat nathan sitting in the room
  • 00:04:27
    over here behind me uh he is going to be
  • 00:04:29
    watching that live chat the entire
  • 00:04:31
    program pulling those questions from our
  • 00:04:33
    students i've got i've got the stream
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    put up here we've already got some
  • 00:04:37
    comments rolling in uh if you want to
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    ask a question be the first let us know
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    your name the school you would you
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    attend and what your question is and
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    we'll do our best to make that part of
  • 00:04:47
    the program the goal is to get as many
  • 00:04:48
    of those questions in today as possible
  • 00:04:51
    so i don't have to talk the entire time
  • 00:04:53
    so
  • 00:04:54
    as always i want to make sure you get
  • 00:04:56
    those questions and let us know where
  • 00:04:57
    you're watching from
  • 00:04:58
    so today as previously mentioned and as
  • 00:05:00
    already seen our special guest today is
  • 00:05:02
    matt mango he just finished up his third
  • 00:05:05
    year with the tennessee titans uh and
  • 00:05:07
    his second as the group sales manager
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    in his role he and the group sales team
  • 00:05:12
    specialize in creating unique group
  • 00:05:14
    experiences at titans for low titans
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    games for local corporations schools
  • 00:05:19
    youth sport leagues and other
  • 00:05:20
    organizations through different ticket
  • 00:05:22
    and hospitality packages in 2012 he
  • 00:05:25
    began his career in sports in minor
  • 00:05:27
    league baseball another great way to get
  • 00:05:29
    involved in sports with the trenton
  • 00:05:31
    thunder the former double-a affiliate of
  • 00:05:33
    the new york yankees worked his way up
  • 00:05:35
    the ladder of the thunder group sales
  • 00:05:37
    department before he joined the miami
  • 00:05:38
    heat in the nba the group sales team
  • 00:05:40
    becoming a top contributor in miami from
  • 00:05:43
    2015 to 2018. most recently before the
  • 00:05:46
    titans he worked the orange bowl
  • 00:05:48
    committee assisting their premium sales
  • 00:05:51
    efforts of the 2018 college football
  • 00:05:53
    playoff semifinal game before moving
  • 00:05:55
    from miami to nashville to join the
  • 00:05:57
    titans in 2019
  • 00:05:59
    from new jersey graduated with a degree
  • 00:06:01
    in sport management and communication
  • 00:06:03
    from rutgers the state university of new
  • 00:06:05
    jersey so everybody let's welcome our
  • 00:06:07
    special guest today matt mango matt
  • 00:06:09
    welcome
  • 00:06:10
    awesome jake appreciate you having me
  • 00:06:12
    there and kind of running through the
  • 00:06:13
    background and uh kind of walking along
  • 00:06:15
    my path there i think he covered it
  • 00:06:17
    pretty well i know we'll kind of go a
  • 00:06:18
    little more into what some of those
  • 00:06:20
    roles exactly work on it throughout the
  • 00:06:21
    uh throughout the talk here today so
  • 00:06:24
    i'm ready to jump in some questions if
  • 00:06:25
    you are awesome well we're going to
  • 00:06:27
    start out i always joke but the the
  • 00:06:29
    great thing about hosting this program
  • 00:06:30
    is i always get to ask the first couple
  • 00:06:32
    questions um talk a little bit about it
  • 00:06:34
    in your bio there 10 000 foot view
  • 00:06:36
    overview what does the day-to-day life
  • 00:06:38
    with someone with your career look like
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    yep so it is within the ticket sales
  • 00:06:43
    realm uh when you dive a little deeper
  • 00:06:45
    it's within the group sales realm you
  • 00:06:46
    talk on some things there that's the
  • 00:06:48
    creators you get unique experiences and
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    different things to titans teams beyond
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    just you know showing up but when the
  • 00:06:53
    game starts sitting in this seat and
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    then kind of leaving after it's over so
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    um
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    whether that be working with different
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    youth sports leads to get them on the
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    field after the game as a part of their
  • 00:07:02
    ticket purchase or working with a local
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    company to put on a big you know a
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    pregame tailgate in one of our titan
  • 00:07:08
    town areas uh before the game and our
  • 00:07:11
    post-game school photos on the field
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    with the purchase of their tickets so
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    the day-to-day is ultimately everything
  • 00:07:16
    throughout the year to build up to those
  • 00:07:18
    experiences on game day and
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    uh from the uh you know top down it's
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    how do you go out throughout the year
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    you mentioned earlier football season
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    just wrapped up but really for us this
  • 00:07:27
    is our style season right now this is
  • 00:07:28
    about going out in the community
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    building up those relationships getting
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    in front of those people as community
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    leaders whether it's companies schools
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    sports lease churches you name it alumni
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    associations we're trying to figure out
  • 00:07:39
    okay if you guys are used to coming
  • 00:07:41
    together
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    you know typically outside of a titan's
  • 00:07:44
    game how do we get that to happen inside
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    of nissan stating the titans so
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    calls emails text face-to-face meetings
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    now virtual meeting is obviously a big
  • 00:07:52
    part of the current day and age so
  • 00:07:53
    really all about that relationship
  • 00:07:55
    building the hustle the grind of meeting
  • 00:07:56
    people and establishing building and
  • 00:07:58
    maintaining relationships and
  • 00:07:59
    representing titans
  • 00:08:00
    so i'm going to be a little
  • 00:08:02
    stereotypical here but when you're in
  • 00:08:04
    college or when i was in college and you
  • 00:08:05
    sit back and someone said says you need
  • 00:08:07
    to go work in ticket sales i'm going to
  • 00:08:08
    be honest
  • 00:08:09
    not my cup of tea it's something i
  • 00:08:11
    didn't want to do
  • 00:08:13
    but i think there's a negative
  • 00:08:14
    stereotype to when someone says that you
  • 00:08:16
    think you're going to be sitting at a
  • 00:08:17
    cubicle 40 hours 40 plus hours a week
  • 00:08:20
    and you're never going to be off the
  • 00:08:21
    phone you're just going to be calling
  • 00:08:22
    people asking them to buy tickets
  • 00:08:24
    interrupting their day and i think
  • 00:08:26
    that's a negative stereotype that goes
  • 00:08:28
    along with ticket sales so how did you
  • 00:08:30
    overcome that negative stereotype and
  • 00:08:32
    truly how different is it
  • 00:08:35
    in your role
  • 00:08:37
    you're not just on the phone the entire
  • 00:08:38
    day correct and i'm glad you broke up i
  • 00:08:40
    know earlier you said ticket sales being
  • 00:08:42
    the the way to kind of break your foot
  • 00:08:43
    in there kind of create your foot in the
  • 00:08:44
    door and sports industry but uh really
  • 00:08:46
    it's that's how we look for the titans
  • 00:08:48
    we always want to get people there who
  • 00:08:50
    were into sales and uh like you said
  • 00:08:51
    kind of getting out in college you don't
  • 00:08:53
    think hey i want to be in sales when i
  • 00:08:54
    grow up but just not not what you think
  • 00:08:56
    of as a kid talking about sports but uh
  • 00:08:58
    the more you kind of dive into it the
  • 00:08:59
    more you get the experience it really
  • 00:09:00
    comes down to
  • 00:09:02
    for me personally it was like all right
  • 00:09:03
    learning my skill sets
  • 00:09:05
    what am i good at what do i like to do
  • 00:09:07
    every day that's connecting with people
  • 00:09:08
    let's build those relationships and you
  • 00:09:10
    start to realize how well that
  • 00:09:11
    translates into the sales world uh and
  • 00:09:14
    that's
  • 00:09:15
    you know with your outbound with your
  • 00:09:16
    clients with your peers with your uh
  • 00:09:18
    your leadership teams with kind of your
  • 00:09:20
    employees right there and um you kind of
  • 00:09:22
    realize it is more than just cold
  • 00:09:24
    calling up the yellow pages every day
  • 00:09:25
    and just dialing up and hammering out
  • 00:09:26
    100 phone calls a day sure when you get
  • 00:09:28
    started whether it's the mining baseball
  • 00:09:30
    days or inside sales programs
  • 00:09:32
    don't get me wrong there's a lot of that
  • 00:09:34
    but
  • 00:09:34
    kind of knowing what your your end game
  • 00:09:36
    is where do you want to be in five 10 15
  • 00:09:39
    20 years and kind of knowing that's part
  • 00:09:41
    of the process of buying into it there
  • 00:09:42
    and using it as learning experiences
  • 00:09:44
    putting yourself outside of that comfort
  • 00:09:45
    zone and um it turns into more than just
  • 00:09:48
    the cold calls the call center type vibe
  • 00:09:50
    it's it's game days it's working with
  • 00:09:52
    fan it's seeing people excited after big
  • 00:09:54
    wins after tough losses kind of the the
  • 00:09:57
    highs the lows it all comes through all
  • 00:09:58
    fours in there you know and you touched
  • 00:10:00
    a lot on some of the different things
  • 00:10:02
    you're like you said you're not just
  • 00:10:03
    cold calling you know in your bio you
  • 00:10:05
    all the different local organizations
  • 00:10:07
    and you're truly working with the
  • 00:10:08
    community there in nashville so on that
  • 00:10:11
    part of your job you know what is so
  • 00:10:13
    great and so powerful about working with
  • 00:10:15
    those local organizations and at the end
  • 00:10:18
    of the day
  • 00:10:19
    getting to see these really cool moments
  • 00:10:21
    once the lifetime moments for kids or
  • 00:10:23
    youth groups or youth football teams
  • 00:10:25
    when they're at these games in the fall
  • 00:10:28
    yeah no exactly and you know fortunate
  • 00:10:30
    enough to work for the nfl team like the
  • 00:10:32
    titans in a great city like nashville to
  • 00:10:34
    where you know it's the south it's it's
  • 00:10:36
    football territory down here we have a
  • 00:10:37
    great team uh great ownership great
  • 00:10:39
    coaches superstar players now i got here
  • 00:10:42
    in 2019 so
  • 00:10:43
    i'd like to kind of joke to some of my
  • 00:10:45
    colleagues who were here you know back
  • 00:10:46
    in the 2013 14s and those earlier days
  • 00:10:49
    where things weren't going so well on
  • 00:10:51
    the field but doing what we do off the
  • 00:10:53
    field our job is to control the
  • 00:10:54
    controllables so that's using that brand
  • 00:10:57
    that identity who are we as an
  • 00:10:58
    organization as a community partner to
  • 00:11:00
    build that trust in the people so that
  • 00:11:02
    when we reach out to them they know
  • 00:11:04
    we're not just calling because derek
  • 00:11:05
    henry's rushed for another 200 yards so
  • 00:11:06
    we're calling because they're used to us
  • 00:11:08
    calling for years and years and uh you
  • 00:11:10
    know we bring value to their
  • 00:11:11
    organization their family their friends
  • 00:11:13
    and help create the experience where
  • 00:11:15
    they keep coming back to the highs the
  • 00:11:17
    lows sure we might get a little bit more
  • 00:11:18
    of an earphone when things aren't going
  • 00:11:19
    great but they're still there for for
  • 00:11:21
    better for worse during the uh the runs
  • 00:11:23
    there and it's that's what it's all
  • 00:11:25
    about really kind of making sure that
  • 00:11:26
    we're there for the fans and do what we
  • 00:11:28
    can obviously uh you can't see my height
  • 00:11:30
    right now i'm about five foot nine so i
  • 00:11:31
    can't control too much on the field
  • 00:11:33
    uh you know you look at your job and you
  • 00:11:35
    know you've probably heard the cliche
  • 00:11:36
    saying you know you never work a day in
  • 00:11:38
    your life if you truly love what you do
  • 00:11:40
    um so why do you love going whether it's
  • 00:11:42
    you know past couple years just doing a
  • 00:11:44
    lot of working from home uh but why do
  • 00:11:46
    you love going in the office every day
  • 00:11:48
    talking to all these different
  • 00:11:49
    organizations showing up on game day why
  • 00:11:51
    do you love your job in sales with the
  • 00:11:53
    titans
  • 00:11:54
    yep
  • 00:11:55
    so you know game day is the the front
  • 00:11:57
    center stage so
  • 00:11:59
    nfl is only 10 home games per year so
  • 00:12:02
    355 other days to where you're not
  • 00:12:04
    hosting that home game um but all the
  • 00:12:06
    work you do throughout those days the
  • 00:12:07
    holidays the long nights the weekends
  • 00:12:09
    the early mornings
  • 00:12:10
    everything within it you mentioned it's
  • 00:12:12
    it's definitely a lot that goes into it
  • 00:12:14
    uh and you really got to have that
  • 00:12:15
    passion you got to love what you're
  • 00:12:16
    doing otherwise the sports industry is
  • 00:12:18
    definitely getting started and staying
  • 00:12:19
    in it it can be a grind so if you're not
  • 00:12:21
    into it if you're not to do it we love
  • 00:12:22
    every day you're going to burn yourself
  • 00:12:24
    out so um
  • 00:12:25
    finding that passion what is it that
  • 00:12:27
    matters to you were you like day in day
  • 00:12:28
    out and you mentioned earlier
  • 00:12:30
    with the fans and i related to it before
  • 00:12:32
    just
  • 00:12:33
    coming to work every day with with
  • 00:12:34
    people who you know kind of have your
  • 00:12:36
    back and finding that that organization
  • 00:12:38
    that kind of fits you best in um all
  • 00:12:40
    being on the same page the the you know
  • 00:12:42
    the one team one during teamwork the
  • 00:12:43
    dreamwork all those cliche sayings right
  • 00:12:45
    there uh the people around you is really
  • 00:12:48
    what makes the job what it is and makes
  • 00:12:50
    those long tolerable hours don't seem as
  • 00:12:52
    long and intolerable
  • 00:12:53
    you know you spend more time with the
  • 00:12:55
    people you might sit next than you do
  • 00:12:56
    with your your family and your friends
  • 00:12:57
    because this is the crazy sports role we
  • 00:12:59
    all signed up for the reason we all love
  • 00:13:01
    it uh the former athlete the
  • 00:13:02
    competitiveness of it it's just uh it's
  • 00:13:04
    unlike any other industry really
  • 00:13:06
    i couldn't agree couldn't agree with you
  • 00:13:08
    more there for sure um i'm gonna send it
  • 00:13:10
    out to nathan nathan's got some
  • 00:13:11
    questions he won't ask i don't think we
  • 00:13:13
    have any in our youtube comments now the
  • 00:13:14
    live chat is filled up would have to be
  • 00:13:16
    a bunch of co-workers or or friends or
  • 00:13:18
    colleagues because there's a lot of
  • 00:13:20
    great comments coming in don't think we
  • 00:13:22
    have any questions but i want to send it
  • 00:13:23
    out to nathan
  • 00:13:24
    i think you know he's got some he's got
  • 00:13:26
    some questions he wants to ask
  • 00:13:28
    yeah matt thanks again for being a part
  • 00:13:30
    of the program and like jake was saying
  • 00:13:32
    uh monitoring this chat over here we
  • 00:13:34
    don't have any student questions so
  • 00:13:36
    please submit questions whether you're a
  • 00:13:38
    student you're a young professional just
  • 00:13:40
    let's dive into matt's career a little
  • 00:13:42
    bit more based on the audience questions
  • 00:13:44
    as opposed to me or jake but i do have
  • 00:13:46
    to say i think you're getting more love
  • 00:13:48
    in the chat than probably any other
  • 00:13:49
    guest we've ever had so you're doing
  • 00:13:51
    something right i'm a little worried
  • 00:13:53
    where those comments might say yeah
  • 00:13:55
    you can go back after the fact and take
  • 00:13:56
    a look but
  • 00:13:58
    um
  • 00:13:58
    i want to ask you and you know we're the
  • 00:14:00
    pro football hall of fame you work for
  • 00:14:01
    the tennessee titans that's football
  • 00:14:03
    jake always says we're unapologetically
  • 00:14:05
    football here um but looking at your bio
  • 00:14:07
    and your background and kind of studying
  • 00:14:09
    your linkedin and what you've done
  • 00:14:11
    uh it's close to baseball season here
  • 00:14:14
    and i see that you started in the minor
  • 00:14:15
    league baseball world um can you maybe
  • 00:14:18
    speak to the students that are watching
  • 00:14:19
    now or may watch this in the future and
  • 00:14:22
    just kind of talk about that rich
  • 00:14:23
    experience you got working in minor
  • 00:14:25
    league baseball all the different
  • 00:14:27
    opportunities that were presented to you
  • 00:14:28
    there and how that kind of was a you
  • 00:14:30
    know launch pad for what you're doing
  • 00:14:32
    now in your career yeah i'm glad you
  • 00:14:34
    asked because uh the marley baseball
  • 00:14:36
    start is unlike any other uh working in
  • 00:14:38
    sports so again looking at my career
  • 00:14:41
    press starting rightly baseball then mba
  • 00:14:42
    to nfl it's funny to kind of look back
  • 00:14:44
    on some of the things i did oh geez 10
  • 00:14:47
    years ago now working starting baseball
  • 00:14:48
    nine years ago so um it all started kind
  • 00:14:51
    of pretty full circle there uh senior
  • 00:14:53
    year at rutgers university uh the state
  • 00:14:55
    university of new jersey for the fans
  • 00:14:56
    out there we uh part of our as a sports
  • 00:15:00
    management major part of our requirement
  • 00:15:01
    was to get internship within the field
  • 00:15:03
    um with for graduations you need your
  • 00:15:05
    whatever six nine credit internship in
  • 00:15:07
    order within the field to get that
  • 00:15:08
    sports management degree um so luckily
  • 00:15:10
    enough rutgers was about 45 50 minutes
  • 00:15:13
    from trenton new jersey
  • 00:15:14
    which was then the home of the double a
  • 00:15:16
    uh you know yankee team at the time so i
  • 00:15:18
    had a friend there who had interned
  • 00:15:20
    there the previous summer had all good
  • 00:15:22
    things to say about you know what it
  • 00:15:24
    looked like you know
  • 00:15:25
    again crazy wearing many hats an hour
  • 00:15:27
    things like that but um knew that was
  • 00:15:30
    the right place to try to try to go for
  • 00:15:31
    and get that start so um luckily landed
  • 00:15:34
    that first internship there with the
  • 00:15:36
    thunder and
  • 00:15:37
    i'm sure like many many of the students
  • 00:15:39
    here on this call i didn't know what i
  • 00:15:41
    wanted to do i didn't know i wanted to
  • 00:15:42
    be in ticket sales or sales or really
  • 00:15:44
    anything i just do i kept saying i want
  • 00:15:45
    to work in sports when i can grow up so
  • 00:15:47
    it's uh i'm four months in graduation
  • 00:15:49
    and it's about to be time to grow up and
  • 00:15:50
    i still don't know what working in
  • 00:15:51
    sports means so um
  • 00:15:53
    a full rotational internship to where
  • 00:15:55
    every two three weeks you work with the
  • 00:15:57
    different departments so it's tickets
  • 00:15:59
    out of sponsorship setups marketing
  • 00:16:00
    broadcasting pr
  • 00:16:02
    stadium operations everything within a
  • 00:16:04
    any sports that you would think of the
  • 00:16:06
    titans the heat anywhere in between
  • 00:16:08
    you do it just on a smaller scale in
  • 00:16:10
    minor league baseball um and being
  • 00:16:12
    moderately baseball as well as your
  • 00:16:13
    resources are a bit more limited so
  • 00:16:15
    there's not as many carved out
  • 00:16:16
    specialists so you while you might have
  • 00:16:17
    one title of group sales representatives
  • 00:16:20
    you're also the one who's gonna go out
  • 00:16:21
    and set up signs on game days and the
  • 00:16:23
    full team is out there pulling the tarps
  • 00:16:25
    when it's raining pulling them back off
  • 00:16:26
    pulling back on rain delays uh taking
  • 00:16:28
    part in the in between innings
  • 00:16:30
    promotions you're racing against the hot
  • 00:16:32
    dog mascot or whatever that thing might
  • 00:16:34
    be that night um i can go through and
  • 00:16:36
    probably name 40 different game day
  • 00:16:38
    duties i might have done anywhere from
  • 00:16:39
    being the head janitor on game days to
  • 00:16:42
    um sitting back in the outfield
  • 00:16:44
    replacing the manual numbers in the
  • 00:16:45
    scoreboard
  • 00:16:46
    through a 15-inning game so like it just
  • 00:16:49
    humbles you you know and ultimately
  • 00:16:51
    you're there to learn you get that
  • 00:16:52
    experience and then it gives you the
  • 00:16:53
    chance to kind of find what you do like
  • 00:16:56
    and for me it happened to be the the
  • 00:16:58
    sales the group sales kind of world
  • 00:16:59
    right there so
  • 00:17:01
    leading from their internship into is
  • 00:17:02
    offering a full-time role within that
  • 00:17:03
    group sales entry-level role uh and that
  • 00:17:06
    jake related to earlier a lot of that
  • 00:17:08
    100 calls a day while supporting the
  • 00:17:10
    sales efforts of the group style staff
  • 00:17:12
    and learning from them and the
  • 00:17:13
    leadership there
  • 00:17:14
    and then one step to another got to work
  • 00:17:16
    away kind of through that that group
  • 00:17:18
    sales department at the thunder
  • 00:17:20
    and again no matter whether your
  • 00:17:21
    internship or group sales manager there
  • 00:17:23
    you're still doing every and anything
  • 00:17:25
    for crazy hours and uh we'll just say
  • 00:17:27
    not not too much return on investment on
  • 00:17:29
    those hours when it comes to the
  • 00:17:30
    finances but it's it's all part of it
  • 00:17:31
    and wouldn't trade it uh for the world
  • 00:17:34
    and
  • 00:17:35
    kind of going back to the uh i'm sure
  • 00:17:36
    the natural question of the product how
  • 00:17:38
    do you sell minor league baseball
  • 00:17:39
    there's
  • 00:17:40
    70 something home games a year versus
  • 00:17:42
    the nfl um it kind of established that
  • 00:17:44
    creativity within you and um relating
  • 00:17:46
    back to building relationships
  • 00:17:48
    creating more stuff that's not about
  • 00:17:50
    what's happening on the field nobody
  • 00:17:51
    goes to a game and trying on tuesday
  • 00:17:52
    night to see the prospects of the
  • 00:17:54
    yankees you know um so if that helped
  • 00:17:56
    answer your question in a long-winded
  • 00:17:58
    walk through my four years with trenton
  • 00:17:59
    there
  • 00:18:00
    oh yeah i think you did a great job
  • 00:18:02
    explaining uh i guess the stuff you were
  • 00:18:05
    doing that helped you become a better
  • 00:18:06
    salesman now but also just you know you
  • 00:18:09
    said you might be head janitor you're
  • 00:18:11
    flipping you know the numbers on the
  • 00:18:12
    scoreboard those are things you're not
  • 00:18:13
    really doing now with the titans but uh
  • 00:18:16
    it humbles you it makes you um
  • 00:18:18
    really decide what you want to do and if
  • 00:18:20
    you want to be in the sports industry so
  • 00:18:22
    i think it's a great uh starting point
  • 00:18:24
    for anybody that's interested in getting
  • 00:18:26
    the sports industry um we've got some
  • 00:18:28
    questions coming in now uh but i'm
  • 00:18:30
    actually going to go to questions we
  • 00:18:32
    have coming in from an elementary class
  • 00:18:34
    normally this is college students high
  • 00:18:35
    school students that are watching this
  • 00:18:37
    but um one of our elementary classes
  • 00:18:39
    this is from emilia at creland
  • 00:18:41
    elementary she wants to know how many
  • 00:18:43
    tickets do you sell per season
  • 00:18:46
    and then one of her classmates uh jada
  • 00:18:49
    says what's the next step for you
  • 00:18:51
    you know group sales right now what's
  • 00:18:53
    the next step for you and your career so
  • 00:18:54
    how many tickets and then the next step
  • 00:18:56
    for you yep so that how many tickets won
  • 00:18:58
    i'll answer kind of collectively as a
  • 00:19:00
    team as the titans there so our stadium
  • 00:19:02
    holds around 69 000 and change uh people
  • 00:19:05
    within the game so 10 home games for a
  • 00:19:06
    year do the math there that's about 700
  • 00:19:09
    000 uh you know tickets or people coming
  • 00:19:11
    through nissan stadium um you know
  • 00:19:13
    talking full sellouts per game uh
  • 00:19:15
    breaking it down a little more our
  • 00:19:17
    season ticket member base is you know
  • 00:19:19
    probably not 53 to 55 000. hopefully the
  • 00:19:21
    comments don't correct me if i'm too off
  • 00:19:23
    there but it's around there uh and then
  • 00:19:25
    within that remaining whatever might be
  • 00:19:27
    15 14 000 tickets there uh it's on the
  • 00:19:30
    the sales team so the service team is
  • 00:19:32
    the one who make sure those 53 000 55
  • 00:19:34
    000 gets in every year coming back
  • 00:19:37
    and then it's awesome to sellers okay
  • 00:19:39
    here's how many not empty but unclaimed
  • 00:19:41
    seats that we kind of have per year what
  • 00:19:43
    are we doing to fill those and that's
  • 00:19:45
    our season ticket services i mean i've
  • 00:19:46
    seen to get sales team and i'm selling
  • 00:19:48
    the the psl the seat licenses to get new
  • 00:19:50
    season ticket members in the house or if
  • 00:19:52
    it's
  • 00:19:53
    it's one of our various smaller partial
  • 00:19:55
    plans to let's maybe something that's
  • 00:19:56
    more appealing towards that that younger
  • 00:19:57
    fans where they don't want to do the
  • 00:19:59
    full 10 games they want the three to
  • 00:20:00
    five for how many games that might be to
  • 00:20:02
    help fill it up but then um once you get
  • 00:20:04
    down to what's left of that about
  • 00:20:06
    probably 7 000 or so that's where it
  • 00:20:08
    kind of falls more into to my specific
  • 00:20:10
    role in our specific team and department
  • 00:20:11
    there with the group sales team
  • 00:20:13
    and that's pretty much like all right
  • 00:20:14
    here's what's left go sell it out uh and
  • 00:20:16
    that's where we start there so the uh
  • 00:20:19
    the the little breakdown for you nissan
  • 00:20:20
    saying how it works and that's what
  • 00:20:21
    we're talking about getting all those
  • 00:20:22
    sports leagues and schools and
  • 00:20:23
    everything kind of filling in that group
  • 00:20:25
    sales kind of programs there um and then
  • 00:20:27
    the second question on that one was that
  • 00:20:29
    sorry yes so i think you did a great job
  • 00:20:30
    kind of explaining the breakdown from
  • 00:20:32
    you know season tickets and group sales
  • 00:20:34
    and what you're doing but second
  • 00:20:36
    question there was from jada and she
  • 00:20:37
    said you know what's the next step for
  • 00:20:39
    you where are you looking you know your
  • 00:20:41
    quote-unquote five-year plan your
  • 00:20:42
    10-year plan as far as your career goes
  • 00:20:45
    and ticket sales
  • 00:20:46
    yes certainly so uh you know if they've
  • 00:20:48
    been in your group so it's pretty much
  • 00:20:50
    my entire career path ever since kind of
  • 00:20:51
    coming out of trenton and i'm on a let's
  • 00:20:53
    say a pretty good path of where i'm at
  • 00:20:55
    right now to keep working myself up uh
  • 00:20:56
    within this sales world of this group
  • 00:20:58
    sales world and ultimately the business
  • 00:20:59
    side of sports so um we like to a few of
  • 00:21:02
    us leadership within the titans always
  • 00:21:03
    like to say you know kind of have your
  • 00:21:04
    eye on the prize in the next five years
  • 00:21:06
    but at the same time you always want to
  • 00:21:07
    be the best at what you're doing right
  • 00:21:09
    now and recognizing
  • 00:21:10
    where you have the room to grow uh where
  • 00:21:12
    your
  • 00:21:13
    weaknesses are and not being afraid to
  • 00:21:15
    admit it to make sure you're the best
  • 00:21:16
    group sales manager for the titans at
  • 00:21:18
    that time uh because if you can't do the
  • 00:21:20
    role you're now to the fullest your
  • 00:21:22
    capabilities just to say that you're
  • 00:21:23
    ready for that that next step right
  • 00:21:25
    there so whatever title that might be
  • 00:21:27
    the next whatever director senior
  • 00:21:29
    director vice president all those things
  • 00:21:30
    kind of go off the ladder um i do think
  • 00:21:33
    that
  • 00:21:33
    the the skill set and the resources kind
  • 00:21:35
    of being provided within the current uh
  • 00:21:37
    team experiences right now is
  • 00:21:39
    putting in a good spot to keep working
  • 00:21:41
    through there uh being the end of the
  • 00:21:42
    day being at that top of that sports
  • 00:21:44
    organization on that business side um
  • 00:21:46
    will be the answer
  • 00:21:47
    yeah for sure well it's good to hear
  • 00:21:49
    that you got a plan and i love how you
  • 00:21:51
    emphasize so
  • 00:21:53
    um making sure that you don't get so
  • 00:21:56
    caught up in where you want to go that
  • 00:21:58
    you forget where you're at right now and
  • 00:21:59
    being the best version of yourself and
  • 00:22:01
    position that you have currently that's
  • 00:22:03
    important i think for our students to
  • 00:22:04
    hear because a lot of times you have
  • 00:22:06
    that dream job
  • 00:22:08
    and you're not going to get that right
  • 00:22:10
    out of college you know right out of
  • 00:22:11
    high school you're going to have to work
  • 00:22:12
    and kind of climb the ladder a little
  • 00:22:14
    bit and you got to make sure that you're
  • 00:22:15
    putting your best foot forward with each
  • 00:22:17
    of those positions along the way so
  • 00:22:19
    that's a great piece of advice i'm going
  • 00:22:20
    to send it over to jake for some more
  • 00:22:23
    questions right now but continue
  • 00:22:25
    everyone that's watching continues to
  • 00:22:26
    make questions i got something i'm gonna
  • 00:22:28
    look through here now but for now it's
  • 00:22:30
    back to jake
  • 00:22:31
    awesome thanks nathan yes uh matt and
  • 00:22:33
    you know you've talked about your career
  • 00:22:34
    so far and everything that you've seen
  • 00:22:37
    and how you've changed from baseball to
  • 00:22:38
    basketball the football and we know
  • 00:22:41
    sports is an ever evolving
  • 00:22:43
    uh
  • 00:22:45
    organization
  • 00:22:46
    thing that we're going to see continue
  • 00:22:48
    to change down the road
  • 00:22:50
    but what we like to do here at the pro
  • 00:22:52
    football hall of fame is show well what
  • 00:22:54
    was it like before we see it it today so
  • 00:22:57
    we thought what better way to show maybe
  • 00:22:59
    how the ticket game has changed and go
  • 00:23:01
    straight live to our museum and talk a
  • 00:23:03
    little bit about well what was it like
  • 00:23:05
    to go to a game when football started so
  • 00:23:08
    what i'm going to do is i'm going to
  • 00:23:09
    throw it out to the director of our
  • 00:23:10
    youth and education team here at the
  • 00:23:11
    hall of fame jerry shockey who's in
  • 00:23:13
    front of some of our oldest artifacts
  • 00:23:15
    and all this information that we have
  • 00:23:17
    here at the pro football hall of fame
  • 00:23:19
    all around what matt loves to do every
  • 00:23:21
    single day tickets so jerry go ahead and
  • 00:23:22
    take it away
  • 00:23:24
    thank you jake uh matt thank you for uh
  • 00:23:26
    connecting in with all of our uh
  • 00:23:28
    students connecting it all across the
  • 00:23:29
    country over uh youtube live and and
  • 00:23:31
    it's a little crazy in here actually so
  • 00:23:33
    i had people walking in front just a
  • 00:23:34
    second ago so this is a good thing no
  • 00:23:36
    that's the beautiful thing for us here
  • 00:23:38
    at the pro football fan but i want to
  • 00:23:39
    welcome you guys to the second floor of
  • 00:23:41
    our rotunda here at the pro football
  • 00:23:43
    fame it is here that we highlight the
  • 00:23:45
    over 100 years of history of
  • 00:23:47
    professional football
  • 00:23:48
    the first floor goes more
  • 00:23:49
    chronologically and goes by decade but
  • 00:23:52
    up here on the second floor it's more
  • 00:23:54
    and more let's find moments uh fantastic
  • 00:23:56
    finishes dynasties where we are today
  • 00:23:58
    the pioneers of the game uh this space
  • 00:24:01
    spends a lot of time honoring the
  • 00:24:03
    greatness of men like ernie nevers
  • 00:24:05
    red grange um neither of these men
  • 00:24:08
    played for the for the tennessee titans
  • 00:24:10
    but they were a huge box office draw
  • 00:24:12
    when it came to selling tickets
  • 00:24:14
    both the chicago bears louis vazquez
  • 00:24:16
    went on a barnstorming tour after the
  • 00:24:18
    regular season to make more money and
  • 00:24:20
    let fans all across the country see
  • 00:24:21
    their stars play
  • 00:24:22
    i'm actually next to a photo the
  • 00:24:24
    promotional piece used to sell the
  • 00:24:26
    tickets you can see there and if you can
  • 00:24:28
    imagine i don't know if you guys can
  • 00:24:30
    quite see that but i think ticket price
  • 00:24:32
    has changed a little bit uh we see
  • 00:24:35
    10 games for 20 dollars that'd be a
  • 00:24:36
    special promo for the titans stopping
  • 00:24:38
    that right now 10 games for 20 so uh
  • 00:24:42
    and then now the way people like matt
  • 00:24:44
    sell tickets and definitely the cost of
  • 00:24:45
    tickets has definitely changed but
  • 00:24:47
    matt i was just curious with your
  • 00:24:48
    experience now uh how you see the field
  • 00:24:51
    changing in the future with ticket sales
  • 00:24:53
    and things like that
  • 00:24:56
    yeah no absolutely that's a good
  • 00:24:57
    question unfortunately no more uh 10 10
  • 00:25:00
    games for 20 bucks you know what we do
  • 00:25:01
    have some more affordable options versus
  • 00:25:03
    what people might think but uh not quite
  • 00:25:05
    there anymore so
  • 00:25:06
    our fans probably wish that came back to
  • 00:25:08
    our sales reps probably don't want those
  • 00:25:10
    prices to come back
  • 00:25:11
    but uh to your question there in terms
  • 00:25:13
    of how the the sports experience the
  • 00:25:15
    ticketing has growth has changed um
  • 00:25:18
    a number of ways like you talk about the
  • 00:25:20
    tech pieces when it comes down to
  • 00:25:22
    in the old times you just walk up to the
  • 00:25:23
    box office you buy your paper ticket you
  • 00:25:25
    walk right in um
  • 00:25:27
    and now you guys all know anytime you go
  • 00:25:29
    to any event everything's technical it's
  • 00:25:30
    mobile it's on your phone it's uh
  • 00:25:32
    digital tickets mobile tickets whatever
  • 00:25:33
    kind of following that might be so
  • 00:25:34
    that's the obvious one but not as much
  • 00:25:35
    in terms of what i do and how i look at
  • 00:25:38
    it in terms of how she's my day to day
  • 00:25:40
    um and from my perspective i would say
  • 00:25:43
    going to a sports game going back to
  • 00:25:45
    what if the group styles things it's
  • 00:25:46
    it's becoming less and less about what's
  • 00:25:49
    happening only on the field from your
  • 00:25:50
    seat uh sports games people want to go
  • 00:25:52
    to them because it's a social event it's
  • 00:25:55
    a spectacle it's about being the who's
  • 00:25:56
    who who's at which games the big games
  • 00:25:58
    you want to be a part of that so
  • 00:26:00
    what are we doing to make our in-game
  • 00:26:02
    experience our fan experiences even
  • 00:26:04
    better than just again just relying on a
  • 00:26:06
    big win to get them excited so whether
  • 00:26:08
    that's
  • 00:26:10
    getting to the game and engaging with
  • 00:26:11
    fans through different promotions or if
  • 00:26:13
    it's um you know the different areas we
  • 00:26:15
    have the hospitality areas pre-game a
  • 00:26:17
    spot for them to socialize with their
  • 00:26:19
    friends and um you know have a couple of
  • 00:26:21
    drinks for a couple hours before the
  • 00:26:22
    game and then even during game you know
  • 00:26:24
    what can we do to provide more areas
  • 00:26:25
    where it's you're not just locked into
  • 00:26:27
    your seat with two people next to you
  • 00:26:28
    it's where can you go in the stadium to
  • 00:26:30
    watch the game while having some food
  • 00:26:32
    some drinks and you know you might look
  • 00:26:33
    at the field you might be watching on tv
  • 00:26:34
    when the fields see your back somewhat
  • 00:26:36
    but that's what the people are kind of
  • 00:26:37
    gearing towards the sports world overall
  • 00:26:38
    it's that social experience what's
  • 00:26:40
    happening there and how do we keep
  • 00:26:42
    altering
  • 00:26:43
    our products what we can do to
  • 00:26:45
    again adjust to those times and make
  • 00:26:47
    sure that we're not just
  • 00:26:48
    wishing everyone to show up every sunday
  • 00:26:50
    70 000 fans show up on time sitting
  • 00:26:52
    there seats and nothing else so if
  • 00:26:53
    that's bringing
  • 00:26:54
    local vendors to you know the taste of
  • 00:26:56
    the town type of things we've done that
  • 00:26:58
    in the past couple years everyone's
  • 00:26:59
    favorite restaurants we're getting them
  • 00:27:00
    inside of the stadium because those are
  • 00:27:01
    the foods they're custom they might not
  • 00:27:03
    want just
  • 00:27:04
    the hot dog the popcorn in the soda they
  • 00:27:06
    might want the martin's barbecue or the
  • 00:27:07
    um you know this local pizza restaurant
  • 00:27:10
    um any of the slimming huskies
  • 00:27:12
    those kind of some things there i would
  • 00:27:14
    say um just making it more special more
  • 00:27:16
    unique and then another kind of like
  • 00:27:18
    whether it's having a cool photo
  • 00:27:20
    backdrop for people to take their their
  • 00:27:22
    titans photos and signature things like
  • 00:27:23
    that or um providing you know different
  • 00:27:26
    in-game music or bigger half-time acts
  • 00:27:29
    whatever it can be again to kind of tie
  • 00:27:30
    it all in to make it as much about
  • 00:27:33
    the full experience and not as much
  • 00:27:34
    about football the whole time
  • 00:27:38
    well thank you matt i appreciate it uh
  • 00:27:40
    jake i'm gonna send it back to you
  • 00:27:42
    awesome thanks jerry thanks for giving
  • 00:27:43
    us an inside look there at the hall of
  • 00:27:45
    fame you know matt you mentioned uh some
  • 00:27:47
    nashville some local foods you know
  • 00:27:49
    we've been down there nath and i have
  • 00:27:50
    been down there martin's barbecue might
  • 00:27:52
    be one of our favorite places we've been
  • 00:27:53
    to the entire country one of the best uh
  • 00:27:56
    so i just wanted to throw that give it a
  • 00:27:57
    little plug uh in there and you you
  • 00:27:59
    mentioned there
  • 00:28:01
    how the the ticket sales have changed
  • 00:28:03
    from you know your your stub that you
  • 00:28:04
    put in a jar and you collected or you
  • 00:28:06
    put up on your wall to now everything's
  • 00:28:08
    on your phone and all digital and you
  • 00:28:09
    know i'm going to ask this question now
  • 00:28:12
    i'm going to kind of get into the nft
  • 00:28:14
    space now i can guarantee you i have
  • 00:28:16
    hardly any knowledge on it and what it
  • 00:28:18
    means but you see some of these you know
  • 00:28:21
    these digital tickets becoming like like
  • 00:28:23
    a token or something you can keep that's
  • 00:28:25
    one of one
  • 00:28:26
    how has somebody
  • 00:28:28
    who works on are going to end up trying
  • 00:28:30
    to sell these how do you take advantage
  • 00:28:32
    of the advancement of technology and new
  • 00:28:34
    things like nfts to help you on your
  • 00:28:37
    day-to-day you know your day-to-day life
  • 00:28:40
    yeah no certainly and that's a big part
  • 00:28:41
    of it whether it's nfts or other just
  • 00:28:43
    advancements in the detective world so
  • 00:28:46
    uh we are actually one of the i don't
  • 00:28:47
    want to say we're the only one a few
  • 00:28:48
    teams who during our uh playoff games
  • 00:28:50
    last year we actually kind of offered
  • 00:28:53
    some nfts as a special purchase with a
  • 00:28:55
    ticket after the exact number of it so
  • 00:28:56
    uh we were one of the first teams to
  • 00:28:58
    kind of start dabbling in the nft game
  • 00:29:00
    with their ticket um i wasn't too
  • 00:29:02
    hands-on directly involved with that so
  • 00:29:04
    i don't want to sit here and uh you know
  • 00:29:06
    talk about how it worked what it looked
  • 00:29:07
    like and all that but uh certainly
  • 00:29:09
    organizationally whether it's in ticket
  • 00:29:11
    sales partnerships our creative teams
  • 00:29:13
    marketing anything like that we're we're
  • 00:29:15
    keeping an eye on local trends uh local
  • 00:29:17
    national worldwide uh and knowing that
  • 00:29:19
    we can't just do things the same old way
  • 00:29:20
    and that could speak to our social media
  • 00:29:22
    teams and i'm sure at one point it was
  • 00:29:24
    no social media and just facebook and
  • 00:29:25
    then just twitter and then instagram and
  • 00:29:27
    uh as we see those shifts to where what
  • 00:29:29
    youtube and tick tock are probably two
  • 00:29:31
    of the more used ones now nationwide and
  • 00:29:33
    i'm sure the students on this caller
  • 00:29:34
    that's probably speaking more of their
  • 00:29:35
    language um so knowing that across every
  • 00:29:38
    single department you gotta recognize
  • 00:29:40
    where where trends are going
  • 00:29:41
    technologically and uh not fighting them
  • 00:29:43
    embracing them and the sooner you do
  • 00:29:45
    that the more kind of ahead you're gonna
  • 00:29:46
    be and from the ticket style side of
  • 00:29:48
    things
  • 00:29:49
    we're seeing more tickets than ever
  • 00:29:51
    being purchased online we you know our
  • 00:29:52
    box office used to always be open for
  • 00:29:54
    whatever hours and now it's much more
  • 00:29:55
    limited hours sometimes not even open at
  • 00:29:57
    all knowing people are buying online or
  • 00:29:58
    over the phone or in person um by going
  • 00:30:01
    to them uh so what ticket tools are out
  • 00:30:03
    there for me from the group side of
  • 00:30:04
    things to
  • 00:30:05
    create the let's say less friction as
  • 00:30:07
    possible in the purchasing process to
  • 00:30:09
    make an easy user experience everyone
  • 00:30:11
    needs to shop it online now so why would
  • 00:30:12
    tickets really be any different uh but
  • 00:30:14
    it's not as simple as just clicking a
  • 00:30:16
    little send like it still comes back to
  • 00:30:18
    we're talking earlier those the hustle
  • 00:30:19
    the ground and then meeting the people
  • 00:30:21
    the relationships and then the mobile
  • 00:30:22
    tickets kind of the end piece of it
  • 00:30:26
    i think you know it's a space that like
  • 00:30:28
    i said i have zero clue about i might
  • 00:30:30
    even be too old to be out of that that
  • 00:30:33
    that frame right now but i think it's
  • 00:30:35
    really cool and unique and opens up so
  • 00:30:37
    many doors uh down the road uh nathan
  • 00:30:40
    sent me a message here he's got a bunch
  • 00:30:41
    of good questions that have rolled in so
  • 00:30:43
    students thank you for getting those
  • 00:30:44
    questions in so i'm gonna throw it over
  • 00:30:46
    to him for some of our questions from
  • 00:30:47
    the students tune in today yeah jake
  • 00:30:50
    thank you so much and and students thank
  • 00:30:52
    you for submitting some questions i know
  • 00:30:54
    matt's excited to answer these so we'll
  • 00:30:56
    just get right to it this is from connor
  • 00:30:58
    a student from the university of alabama
  • 00:31:00
    and connor's curious in your opinion
  • 00:31:02
    matt what's the best way to get your
  • 00:31:04
    foot in the door in the sports industry
  • 00:31:06
    um suggestions that he could use to
  • 00:31:09
    prepare for you know a job interview or
  • 00:31:11
    just working in the industry uh in
  • 00:31:13
    general
  • 00:31:14
    yeah i think we might have started with
  • 00:31:16
    the starlight college you kind of
  • 00:31:17
    referenced it earlier with the the
  • 00:31:19
    networking they're you know getting out
  • 00:31:20
    there meeting people within the field so
  • 00:31:22
    uh to break that down even further uh
  • 00:31:24
    the best thing that you can do is
  • 00:31:26
    connect with as many individuals that
  • 00:31:28
    you can uh in anything that you think
  • 00:31:30
    you might be interested in as a college
  • 00:31:31
    student i understand you might not know
  • 00:31:32
    the exact field so be curious you know
  • 00:31:35
    go on linkedin look for people within
  • 00:31:37
    different roles of sports organizations
  • 00:31:38
    that you might want to get into at all
  • 00:31:40
    levels whether that's somebody who's an
  • 00:31:42
    intern in that role so a little more
  • 00:31:43
    relatable somebody might be that entry
  • 00:31:45
    level somebody in that middle management
  • 00:31:46
    leadership level uh and just learning
  • 00:31:48
    more about what it is that they do day
  • 00:31:50
    in and day out uh connecting with them
  • 00:31:52
    and going in with you know lists of
  • 00:31:53
    questions there so linkedin great tool
  • 00:31:56
    for that everyone's you know for the
  • 00:31:57
    most part title is right in their their
  • 00:31:58
    name their bio so it's pretty uh easy to
  • 00:32:01
    find what they do and you know go by
  • 00:32:02
    sports team go on their website find
  • 00:32:04
    their their title and dive in from there
  • 00:32:06
    and then once you do make that that
  • 00:32:08
    initial ask whether it's a linkedin
  • 00:32:09
    message an email phone call whatever it
  • 00:32:11
    might be
  • 00:32:12
    once you if you do take that time to set
  • 00:32:14
    aside for that person to talk to them
  • 00:32:16
    learn
  • 00:32:16
    go in there with an intention you know
  • 00:32:18
    there's a
  • 00:32:20
    you'll have someone in my role might
  • 00:32:21
    have a number of people reaching out per
  • 00:32:23
    week and you see the difference people
  • 00:32:24
    who truly want to know what it is that
  • 00:32:26
    you do and learn from you and people are
  • 00:32:28
    trying to to kind of check the box so go
  • 00:32:30
    in with your questions take advantage of
  • 00:32:31
    that time once you get that person on
  • 00:32:33
    the phone they're not going to hang up
  • 00:32:34
    on you for 10 minutes if you have
  • 00:32:35
    questions coming most people are going
  • 00:32:37
    to be people about it and look be there
  • 00:32:39
    to help you
  • 00:32:40
    so just prepare for anything like that
  • 00:32:41
    within those connections and then
  • 00:32:43
    once you find it is what you do and you
  • 00:32:45
    have a good conversation maintaining
  • 00:32:46
    those relationships send them that
  • 00:32:47
    linkedin request check in once in a
  • 00:32:49
    while if it's a good win like that how's
  • 00:32:51
    things going whatever it might be
  • 00:32:54
    a lot of this industry is not only you
  • 00:32:56
    know established making relationships
  • 00:32:58
    but it's maintaining them growing them
  • 00:32:59
    and keeping in touch with them and
  • 00:33:01
    this industry
  • 00:33:02
    might be biased but maybe more so than
  • 00:33:04
    others is all about
  • 00:33:05
    who you know and who knows you uh from
  • 00:33:08
    that angle right there it's uh jake
  • 00:33:10
    before we even went live i took a look
  • 00:33:12
    through my bio and um he saw a
  • 00:33:13
    familiarity in terms of somebody he knew
  • 00:33:15
    that worked somewhere else and sure
  • 00:33:17
    enough one of my good friends from you
  • 00:33:18
    know seven years ago we had a mutual
  • 00:33:20
    friend there and
  • 00:33:21
    every place that i've been throughout my
  • 00:33:22
    career from internship all the way till
  • 00:33:24
    now i've had some form of connection or
  • 00:33:26
    relationship with somebody there or
  • 00:33:28
    somewhat related
  • 00:33:30
    so
  • 00:33:31
    the long answer to that is you know
  • 00:33:32
    relationships are important uh
  • 00:33:34
    don't take those for granted go out
  • 00:33:36
    there and be curious and connect with
  • 00:33:37
    people
  • 00:33:38
    yeah 100 and i would encourage the
  • 00:33:40
    students you know don't
  • 00:33:43
    don't get discouraged like when you're
  • 00:33:45
    out there and you cast a wide net you
  • 00:33:46
    know group sales manager we're talking
  • 00:33:48
    to matt today i mean there's 32 teams in
  • 00:33:51
    the nfl 30 teams in major league
  • 00:33:53
    baseball 30 teams in the nba so if
  • 00:33:55
    you're just looking at pro sports and
  • 00:33:56
    that's not even including hockey and
  • 00:33:57
    soccer
  • 00:33:59
    connect with all of them yeah and then
  • 00:34:01
    if two or three of them get back to you
  • 00:34:02
    now you've got two or three people that
  • 00:34:04
    you can network with and really start to
  • 00:34:06
    gain
  • 00:34:07
    um some strong connections that can help
  • 00:34:09
    you get those internships and entry
  • 00:34:10
    level jobs to get
  • 00:34:12
    the quote-unquote dream job eventually
  • 00:34:15
    um because like matt said there's a lot
  • 00:34:17
    of people that are busy some people are
  • 00:34:19
    better about checking on linkedin than
  • 00:34:20
    others you can't get discouraged when
  • 00:34:22
    you're trying to utilize something like
  • 00:34:24
    linkedin
  • 00:34:25
    as a networking tool
  • 00:34:27
    that's great advice for sure
  • 00:34:29
    next question here from a student
  • 00:34:31
    what qualities or attributes do you
  • 00:34:33
    personally look for
  • 00:34:35
    when you're sitting across from someone
  • 00:34:36
    in an interview when you're looking to
  • 00:34:38
    hire a new sales rep or whatever it may
  • 00:34:40
    be what are the qualities and attributes
  • 00:34:42
    that stand out to you matt
  • 00:34:44
    yeah so i'll give a few here
  • 00:34:46
    we'll start off with you know and some
  • 00:34:47
    might sound obvious but it's you know
  • 00:34:49
    california sometimes not every candidate
  • 00:34:51
    might portray these uh these qualities
  • 00:34:53
    so one obviously be passionate about
  • 00:34:55
    what you're doing talked about earlier
  • 00:34:56
    uh getting started not only getting
  • 00:34:58
    started but stay in the sports industry
  • 00:34:59
    it's a grind it's it's a lot of work so
  • 00:35:01
    if you don't truly like what you're
  • 00:35:02
    doing if you're not doing it with an
  • 00:35:03
    intention uh you're not going to see
  • 00:35:05
    that passion in your work anymore and
  • 00:35:07
    you're not going to be about it so try
  • 00:35:09
    to find it is whatever it is you decide
  • 00:35:11
    whether it's ticket sales stadium
  • 00:35:12
    operations marketing broadcasting
  • 00:35:14
    journal sports writing journals and
  • 00:35:16
    social media try to find ways that you
  • 00:35:17
    love what you do and then while doing it
  • 00:35:19
    so that's one i would say
  • 00:35:22
    positive attitude um
  • 00:35:24
    we spent a lot of hours together so when
  • 00:35:26
    i'm when we're looking to bring new
  • 00:35:27
    people into our team we know that we
  • 00:35:29
    have established the titans a very good
  • 00:35:31
    front office culture and we we're with
  • 00:35:33
    each other and all at all times of the
  • 00:35:34
    day all times of the night and through
  • 00:35:36
    holidays and weekends so we want to make
  • 00:35:37
    sure there's people that when times are
  • 00:35:39
    tough and
  • 00:35:40
    you can't control 70 000 fans at one
  • 00:35:42
    time so we know there's always things
  • 00:35:43
    that pop up on game days who are the
  • 00:35:45
    people that if things are going wrong
  • 00:35:46
    they're not going to get down on
  • 00:35:47
    themselves or be
  • 00:35:48
    upset or causing a scene throwing a
  • 00:35:50
    tantrum keeping that positive attitude
  • 00:35:52
    and um it's a lot easier for us to be
  • 00:35:55
    like you know this person kind of
  • 00:35:56
    contain their composure they're cool we
  • 00:35:57
    like to keep them around and finding
  • 00:35:59
    those people within there
  • 00:36:00
    the next one i would say being a team
  • 00:36:02
    player um not being selfish
  • 00:36:04
    while sales might be a game of in a day
  • 00:36:06
    you can
  • 00:36:07
    model specifically you can measure
  • 00:36:08
    people based on numbers sometimes the
  • 00:36:10
    immeasurable things are even more
  • 00:36:11
    important when looking for that person
  • 00:36:13
    so um
  • 00:36:14
    having that team play while you might
  • 00:36:15
    have your own number you have a
  • 00:36:16
    department number
  • 00:36:18
    we need to all be you know
  • 00:36:20
    respectful to each other work well
  • 00:36:21
    together and it's always all hands on
  • 00:36:23
    deck ever for a lot of things there um
  • 00:36:26
    and then
  • 00:36:27
    you know the outgoing the drive the hard
  • 00:36:29
    working we like to look for you know
  • 00:36:31
    people who have creative minds might
  • 00:36:32
    think a little bit differently along
  • 00:36:33
    those a lot of the uh a lot of trends
  • 00:36:35
    you might hear but definitely the those
  • 00:36:36
    are the big hitters i would say
  • 00:36:39
    yeah i think you've touched on a lot of
  • 00:36:41
    them there's little things you can do to
  • 00:36:43
    stand out with um even what jake did you
  • 00:36:45
    know looking at the person you're about
  • 00:36:47
    to interview with look at their bio
  • 00:36:49
    learn a little bit about them so now
  • 00:36:50
    when you're interviewing it becomes more
  • 00:36:52
    of conversation don't forget to send
  • 00:36:54
    thank yous
  • 00:36:55
    shout out to austin pasco we've had him
  • 00:36:57
    on the show before from the saints he's
  • 00:36:59
    so adamant about those personal
  • 00:37:01
    handwritten thank you letters those go a
  • 00:37:03
    long way so there's you know not only
  • 00:37:05
    characteristics but there's physical
  • 00:37:07
    tangible things you can do
  • 00:37:08
    to separate yourself from others that uh
  • 00:37:10
    you might be competing against when
  • 00:37:12
    you're interviewing for that job i think
  • 00:37:14
    you you did a good job you have someone
  • 00:37:16
    else that out there matt
  • 00:37:17
    no i was gonna say the hammered no thing
  • 00:37:19
    always a great talk so he said they'll
  • 00:37:20
    stand out anyone could shoot over a
  • 00:37:21
    quick email you know it's a lot quicker
  • 00:37:23
    a lot easier but uh in a day and age
  • 00:37:25
    we're not many people probably know how
  • 00:37:26
    to how to uh put a stamp on an envelope
  • 00:37:28
    um which has a little more of a personal
  • 00:37:29
    touch to it there yeah 100 for sure um
  • 00:37:33
    next question kind of unique this is
  • 00:37:34
    from a student from spelman so you might
  • 00:37:37
    have to think back to the classes you
  • 00:37:39
    took in college matt yeah reference this
  • 00:37:41
    because i don't think it's really in the
  • 00:37:43
    sales world unless
  • 00:37:44
    i misunderstand the sales world but
  • 00:37:46
    student from spelman uh biology major
  • 00:37:49
    junior athletic training is of interest
  • 00:37:52
    to them what uh advice would you give
  • 00:37:54
    someone that's trying to get into
  • 00:37:55
    athletic training what's the route to
  • 00:37:56
    kind of take and the people they should
  • 00:37:58
    be reaching out to yeah i mean again
  • 00:38:00
    obviously outside of sales work i think
  • 00:38:01
    the same things really still apply uh
  • 00:38:02
    when it comes down to going out and
  • 00:38:04
    finding people within
  • 00:38:06
    those fields um with athletic training
  • 00:38:08
    whether it's if you want to do it from a
  • 00:38:10
    practice standpoint within a team an
  • 00:38:11
    organization all the above you know find
  • 00:38:14
    people who are in those roles i'm sure
  • 00:38:15
    they're still actively on linkedin you
  • 00:38:16
    can find their practice their names
  • 00:38:17
    online and reach out connect with them
  • 00:38:19
    learn from them see what advice they can
  • 00:38:21
    give you in terms of how they get into
  • 00:38:23
    the industry if they can go back and do
  • 00:38:24
    things differently what would that be
  • 00:38:26
    what advice would they have for their
  • 00:38:27
    you know their past self um along those
  • 00:38:30
    and
  • 00:38:31
    and again sales or not i think the same
  • 00:38:32
    thing still apply stay in touch with
  • 00:38:33
    that person keeping those relationships
  • 00:38:36
    open and building and um it's
  • 00:38:38
    you can't really over emphasize the
  • 00:38:40
    importance of you know freaking out
  • 00:38:42
    people while you can before you can
  • 00:38:43
    before you get out of school now when
  • 00:38:44
    you have no relationships in the field
  • 00:38:46
    you never know who's going to be where
  • 00:38:48
    in the future
  • 00:38:49
    so definitely go for that learn as much
  • 00:38:51
    if there's any volunteer opportunities
  • 00:38:53
    go for it you know
  • 00:38:55
    yeah another great piece of advice you
  • 00:38:57
    you mentioned kind of the built-in
  • 00:38:59
    network you have when you're in school
  • 00:39:01
    and you made me think of it is don't be
  • 00:39:04
    afraid to network with your classmates
  • 00:39:06
    because you never know where they're
  • 00:39:07
    going to end up someday make sure you
  • 00:39:09
    have great relationships with your
  • 00:39:10
    professors because you never know who
  • 00:39:11
    they know in the industry um i'm sure
  • 00:39:14
    they tell you that but
  • 00:39:15
    we're all sitting here jake matt myself
  • 00:39:18
    we all did the sport management major we
  • 00:39:20
    kind of did that route we heard those
  • 00:39:21
    things that's from our professors and
  • 00:39:23
    now that we're in the industry it's like
  • 00:39:25
    oh yeah they were right those things
  • 00:39:26
    that they were saying those those are
  • 00:39:28
    you know great pieces of advice i got
  • 00:39:30
    two more questions from our students and
  • 00:39:31
    then i'll send it back to jake uh it'll
  • 00:39:33
    be it'll be all for me but um
  • 00:39:36
    tyler a student from howard university
  • 00:39:38
    said uh how important are the
  • 00:39:40
    connections that you're building
  • 00:39:42
    internally whether you know you get the
  • 00:39:44
    opportunity to build a connection with a
  • 00:39:45
    player or you know someone else in the
  • 00:39:47
    organization that maybe has a position
  • 00:39:49
    above you on the organizational chart
  • 00:39:51
    how important are those connections uh
  • 00:39:53
    to you and your career and how you try
  • 00:39:55
    to move up in the sport uh management
  • 00:39:57
    world
  • 00:39:58
    yeah is my uh is my connection good if
  • 00:40:00
    someone was unstable for a minute there
  • 00:40:01
    if i broke up can you guys hear me yeah
  • 00:40:03
    i can still hear you you're good okay
  • 00:40:04
    all right so uh with that i'll uh i'll
  • 00:40:07
    give that a two part to start you know
  • 00:40:08
    with the the player side things working
  • 00:40:09
    in sports a lot of people do kind of
  • 00:40:11
    think that it is heavy involved with the
  • 00:40:13
    the player side of things and you know
  • 00:40:14
    being on the field the coaches see
  • 00:40:16
    people around i'll be honestly working
  • 00:40:17
    in sports for however many years there's
  • 00:40:19
    not too much play interaction you might
  • 00:40:20
    see them at events here and there um so
  • 00:40:22
    while it is cool when it does happen uh
  • 00:40:24
    in that sales roles those business roles
  • 00:40:25
    it it's not a super big piece of kind of
  • 00:40:27
    what it is that you do um it's more
  • 00:40:28
    again it's about selling that experience
  • 00:40:30
    there to kind of paint the picture on
  • 00:40:31
    that but the internal relationships um
  • 00:40:34
    will go even obviously within department
  • 00:40:36
    it's obvious i won't spend too much time
  • 00:40:37
    on that but within other departments you
  • 00:40:39
    know once you
  • 00:40:41
    sports teams all work together everyone
  • 00:40:42
    has their own departments their own kind
  • 00:40:44
    of roles right there but collectively
  • 00:40:46
    yeah the end game is to portray the
  • 00:40:47
    titans organization as uh this you know
  • 00:40:49
    the elite community partner and it's
  • 00:40:51
    provide the best game day experience and
  • 00:40:52
    in order to do that with all your
  • 00:40:54
    clients and all your people it's you
  • 00:40:55
    rely on tons of others across other
  • 00:40:57
    departments so
  • 00:40:58
    anytime it is that you're working your
  • 00:41:00
    day in day out whether you're working
  • 00:41:01
    with somebody directly indirectly
  • 00:41:03
    always put your best foot forward your
  • 00:41:05
    best effort your positive attitude
  • 00:41:06
    because
  • 00:41:07
    you never know who is working uh who is
  • 00:41:10
    watching you and kind of their
  • 00:41:11
    impression on you know how it is that
  • 00:41:13
    you work and so many times to where
  • 00:41:15
    somebody who i might not have spoken
  • 00:41:16
    with too much but i've you know worked
  • 00:41:17
    the same buildings over two years next
  • 00:41:19
    you know they're they're the one you
  • 00:41:21
    know putting you off and putting the
  • 00:41:22
    good word about your next gig or you're
  • 00:41:24
    you know getting up to that next
  • 00:41:25
    promotion there so um always go forward
  • 00:41:28
    there and you can you never know who
  • 00:41:29
    you'll see when when they can make that
  • 00:41:31
    introduction for you at that next place
  • 00:41:32
    and again just really be on the same
  • 00:41:34
    page each other as a team in an
  • 00:41:35
    organization
  • 00:41:36
    yeah great advice there um for sure last
  • 00:41:40
    question from our students is from
  • 00:41:42
    khalil a student from sacramento state
  • 00:41:44
    university um curious so we've talked a
  • 00:41:47
    lot about sales today we even touched on
  • 00:41:49
    athletic training there briefly um if
  • 00:41:51
    you're a business you're a sport
  • 00:41:53
    management student kahlil's curious okay
  • 00:41:55
    i heard you you can do sales what else
  • 00:41:58
    can you do
  • 00:41:59
    with that type of degree what i mean
  • 00:42:01
    you're going into work every day in
  • 00:42:02
    nashville with the titans what what
  • 00:42:04
    other departments are you walking past
  • 00:42:06
    each day that could be opportunities for
  • 00:42:08
    our students that are watching yeah no
  • 00:42:10
    great question absolutely so within i'll
  • 00:42:12
    just start naming a bunch of different
  • 00:42:13
    parts within it within the titans and
  • 00:42:15
    then i talked from a pro sports team's
  • 00:42:16
    perspective there so you know you have
  • 00:42:18
    your your sales so within their tickets
  • 00:42:20
    out so group sales season ticket sales
  • 00:42:22
    premium sell selling your your luxury
  • 00:42:24
    suites and your you know high-end
  • 00:42:25
    hospitality areas um and then within
  • 00:42:28
    that you know your partnership sells so
  • 00:42:30
    that's your you know your nissan
  • 00:42:32
    stadiums your bridgestones your although
  • 00:42:34
    when you go to games everything kind of
  • 00:42:35
    you see within a stadium or arena all
  • 00:42:38
    that people selling kind of that
  • 00:42:39
    advertising within the stadium within
  • 00:42:41
    different social media
  • 00:42:43
    pays there
  • 00:42:44
    and all that so that's the kind of the
  • 00:42:46
    sales aspect of it uh to every sales
  • 00:42:48
    role there's a service role so that's
  • 00:42:49
    customer service once people
  • 00:42:51
    on the south side kind of get them in
  • 00:42:53
    it's on the new department the servicing
  • 00:42:55
    department to kind of keep them happy
  • 00:42:57
    they're answering the day-to-day
  • 00:42:58
    questions fulfill the obligations of
  • 00:43:00
    what it is that sales person kind of
  • 00:43:01
    sold them on so that's a big part of
  • 00:43:03
    customer service from the ticketing from
  • 00:43:04
    the premium from the corporate
  • 00:43:05
    partnership standpoint
  • 00:43:07
    uh and then branching off away from the
  • 00:43:09
    sales service side of things uh you know
  • 00:43:11
    you have your marketing departments
  • 00:43:12
    creating different events throughout the
  • 00:43:13
    community how do we connect with not
  • 00:43:15
    your non-typical titans fans what can we
  • 00:43:17
    do that's not just football uh it was
  • 00:43:20
    you know hosting different watch parties
  • 00:43:21
    or um doing a yoga event on the field or
  • 00:43:25
    showing up to different uh whether it's
  • 00:43:28
    you know parades or kids days and just
  • 00:43:30
    having a table there bringing the mascot
  • 00:43:31
    out bringing the titans cheer team out
  • 00:43:34
    so uh marketing is kind of a wide range
  • 00:43:36
    net there's a lot within their social
  • 00:43:37
    media always a popular one especially
  • 00:43:39
    with students these days kind of looking
  • 00:43:41
    to learn more about that we have a full
  • 00:43:43
    full team of social media specialists um
  • 00:43:45
    all kind of one person got overseas and
  • 00:43:46
    then a few within the department kind of
  • 00:43:48
    handling each account and um having
  • 00:43:50
    strategy behind that why they do certain
  • 00:43:52
    thing at certain times why they post
  • 00:43:53
    certain things on different platforms so
  • 00:43:55
    big one there then
  • 00:43:57
    you know then we'll go into stadium
  • 00:43:59
    operations fan experience so while we're
  • 00:44:02
    all the ones looking to bring as many
  • 00:44:03
    people as possible and dealing with the
  • 00:44:04
    individual relationships
  • 00:44:06
    you know there's a full team of people
  • 00:44:08
    making sure that stadium is ready to
  • 00:44:09
    roll parking lots are open the timing of
  • 00:44:11
    this deal with the vendors load in
  • 00:44:12
    loadout uh then on the team side of
  • 00:44:15
    things the team traveled all we talked
  • 00:44:16
    about earlier athletic training the
  • 00:44:18
    player operations um so many different
  • 00:44:21
    kind of categories there broadcasting
  • 00:44:22
    public relations um a team like the
  • 00:44:25
    titans is such a
  • 00:44:26
    valued you know a logo it's it's it
  • 00:44:29
    stands out to people so you always want
  • 00:44:30
    to have people who are pros at how it is
  • 00:44:32
    to represent titans how to speak on
  • 00:44:34
    behalf of them and understanding the
  • 00:44:35
    mission of the organization for training
  • 00:44:37
    at the public uh community impact uh
  • 00:44:39
    probably one of the biggest ones in
  • 00:44:40
    terms of um what we try to
  • 00:44:43
    serve our local community here that's
  • 00:44:45
    getting out there we are as a staff
  • 00:44:47
    we'll go out and do different volunteer
  • 00:44:49
    opportunities when we have those crazy
  • 00:44:50
    tornadoes here
  • 00:44:52
    a couple years back we full team out
  • 00:44:54
    there
  • 00:44:54
    front office staff you know coaches
  • 00:44:56
    players gm everybody out there in our
  • 00:44:58
    communities anytime something like that
  • 00:44:59
    happens
  • 00:45:00
    how can we have people lean on us beyond
  • 00:45:02
    just providing those big wins on sundays
  • 00:45:04
    so that's that's a few right there but
  • 00:45:07
    again really
  • 00:45:08
    for anyone that on you know how to
  • 00:45:10
    find other departments or things that
  • 00:45:12
    exist in a sports team pull up any
  • 00:45:14
    sports team website somewhere within
  • 00:45:15
    there whether it's under the roster tab
  • 00:45:17
    or the stadium name tab there's going to
  • 00:45:19
    be a little link that's going to say
  • 00:45:20
    like front office staff or you know
  • 00:45:22
    anything along those lines and you click
  • 00:45:23
    on there and it's going to have a full
  • 00:45:24
    list of people it's going to have every
  • 00:45:26
    single department broken down by title
  • 00:45:28
    and then each person under that what
  • 00:45:30
    their role is and it's gonna really
  • 00:45:32
    spell it all out for you so there's if
  • 00:45:33
    the resources are there in terms of
  • 00:45:35
    finding those names and departments
  • 00:45:37
    people within them their names their
  • 00:45:38
    role and everything um so it's
  • 00:45:40
    definitely a great way to kind of go and
  • 00:45:41
    browse around and then dive deeper from
  • 00:45:43
    there
  • 00:45:44
    yeah for sure i love how at the end you
  • 00:45:45
    gave the advice to just go to the team
  • 00:45:47
    websites yeah the staff directory's
  • 00:45:49
    gonna be there you know you can find it
  • 00:45:51
    i'm sure if you just google tennessee
  • 00:45:53
    titan staff director it'll take you
  • 00:45:54
    straight to the page um and that's a
  • 00:45:56
    great way if you're a student and you're
  • 00:45:58
    like i don't know what i want to do yet
  • 00:46:00
    you can go on there and you can see i
  • 00:46:02
    mean matt just rattled off 20 probably
  • 00:46:04
    plus different departments but there's
  • 00:46:06
    so much more out there you can see all
  • 00:46:08
    the different opportunities and you go
  • 00:46:10
    oh social media oh football ops this
  • 00:46:12
    sounds interesting and then you start
  • 00:46:13
    that networking process find some of
  • 00:46:15
    those people talk to them set up that
  • 00:46:17
    quick 15-minute zoom call or whatever it
  • 00:46:19
    may be ask some questions over an email
  • 00:46:22
    um
  • 00:46:23
    that's how you build the network that's
  • 00:46:24
    how you get your foot in the door
  • 00:46:26
    so that you can get the job that you
  • 00:46:28
    want someday so matt thank you so much
  • 00:46:30
    for rattling all those those different
  • 00:46:32
    careers off i know the students
  • 00:46:33
    appreciate that and i'm sure jake
  • 00:46:35
    probably has another couple of questions
  • 00:46:36
    for you but on behalf of myself and the
  • 00:46:38
    students thank you man for being a part
  • 00:46:40
    of the program with us today absolutely
  • 00:46:41
    thanks nathan
  • 00:46:42
    yes thanks thanks nathan those students
  • 00:46:44
    go through some awesome questions matt
  • 00:46:46
    had some awesome insight there and like
  • 00:46:47
    nathan got time here for a few more and
  • 00:46:49
    i always like to ask this question you
  • 00:46:51
    know we talk so much about what you do
  • 00:46:52
    inside the office uh but but you know i
  • 00:46:55
    know nathan knows working in sports
  • 00:46:58
    there are some pretty cool things you
  • 00:47:00
    get to be a part of that not a lot of
  • 00:47:01
    other people get the chance to so
  • 00:47:03
    when your career is over you're backing
  • 00:47:05
    your lazy boy at home all retired what
  • 00:47:06
    is that one event that you've been to or
  • 00:47:09
    been a part of or game you remember that
  • 00:47:11
    when you sit back in your in your
  • 00:47:13
    recliner at the end of your career you
  • 00:47:14
    go man i can't believe i was there what
  • 00:47:17
    what so far would that would that game
  • 00:47:19
    that moment be for you yeah i'll just
  • 00:47:21
    spit a few out that i can think off top
  • 00:47:22
    of mind here at nine celery ranking one
  • 00:47:24
    through three um let's see honestly one
  • 00:47:27
    of
  • 00:47:28
    a couple of the titans just most
  • 00:47:29
    recently the crazy monday night win
  • 00:47:30
    versus the bills this year the goal line
  • 00:47:32
    stand josh allen gets stuff there and
  • 00:47:33
    they go on to kind of walk off win on
  • 00:47:36
    defense that one was awesome um
  • 00:47:39
    let's see here and then we'll throw
  • 00:47:40
    another one working at the orange bowl
  • 00:47:42
    that one year kind of working in that
  • 00:47:44
    that very high-end game or if it was a
  • 00:47:46
    two-verse kylie murray semi-final game
  • 00:47:48
    and also kind of seeing two big-name
  • 00:47:49
    college teams going on at crazy fan
  • 00:47:51
    bases atmosphere like no other uh back
  • 00:47:53
    at the heat
  • 00:47:55
    when dwyane wade left the heat
  • 00:47:57
    went through whatever cycles he went
  • 00:47:59
    through the bulls the cavs before
  • 00:48:00
    ultimately coming back i think it was
  • 00:48:02
    his first full game back hit a
  • 00:48:03
    game-winning shot
  • 00:48:05
    in february so the place is going
  • 00:48:06
    absolutely nuts for that um
  • 00:48:08
    and then a number of others and then one
  • 00:48:11
    with the titans not at a home game uh in
  • 00:48:13
    2019 when we were the
  • 00:48:16
    kind of that underdog story of barely
  • 00:48:17
    getting to play off that nine and 17
  • 00:48:19
    limping in and all of a sudden we're
  • 00:48:20
    making this run through the afc and
  • 00:48:21
    we're
  • 00:48:22
    knocking off the number one seed lamar
  • 00:48:24
    jack or patriots first picking off tom
  • 00:48:26
    brady to end the game there and uh
  • 00:48:28
    beating lamar jackson and going to
  • 00:48:29
    kansas city ultimate losing that one but
  • 00:48:31
    that playoff run we didn't host any of
  • 00:48:33
    those home playoff games but just like
  • 00:48:35
    the watch parties we'll throw for our
  • 00:48:36
    fans our season ticket members and our
  • 00:48:38
    top clients and uh being with you know
  • 00:48:40
    all again talk about earlier all the
  • 00:48:42
    people you spend all these hours with
  • 00:48:43
    kind of being with them side by side to
  • 00:48:44
    celebrate those things in all those
  • 00:48:46
    moments right there the reason why
  • 00:48:47
    they're all kind of so special is like
  • 00:48:49
    i could tell you who i was standing next
  • 00:48:50
    to at each of those things and what we
  • 00:48:52
    were doing jumping around going crazy on
  • 00:48:54
    the platform and uh whether it's to the
  • 00:48:55
    watch part things like that so it all
  • 00:48:57
    really does come back to having those
  • 00:48:58
    people around you remembering
  • 00:49:00
    probably those moments because of what
  • 00:49:02
    was actually not necessarily the
  • 00:49:03
    craziest moment on the field it just
  • 00:49:04
    happened to work out that way yeah
  • 00:49:05
    absolutely uh another cool thing i like
  • 00:49:07
    to touch on you know sports is so unique
  • 00:49:10
    yes it's like every other organization
  • 00:49:12
    but there's a whole football side to it
  • 00:49:14
    too and you know the football side is
  • 00:49:16
    obviously the prominent one that
  • 00:49:17
    everybody sees on tv they see the
  • 00:49:19
    stories about and then the business side
  • 00:49:21
    kind of takes that back seat but both
  • 00:49:22
    work so well and so in tune together and
  • 00:49:25
    i always like when we talk to folks from
  • 00:49:27
    the tennessee titans got a great
  • 00:49:28
    relationship with with your staff and
  • 00:49:30
    um as an ohio state fan we got to talk
  • 00:49:32
    about mike rabel uh coming in head coach
  • 00:49:34
    polarizing guy player first guy
  • 00:49:37
    always brings the intensity how do you
  • 00:49:39
    see that that theme that he creates with
  • 00:49:42
    the football team kind of spill over to
  • 00:49:44
    the business side and how does that
  • 00:49:45
    relationship work yeah no i think that's
  • 00:49:48
    a great question you couldn't be more
  • 00:49:49
    right i mean it starts even above him
  • 00:49:51
    above rainbow rabble fits it perfectly
  • 00:49:52
    he's the guy that everyone sees but
  • 00:49:54
    his that's a reflection of our whole
  • 00:49:56
    organization top to bottom football
  • 00:49:57
    business non-stop and it goes up to
  • 00:49:59
    ownership uh amy adam strunk our
  • 00:50:01
    majority owner she really started taking
  • 00:50:03
    the reins in 2015 around the past few
  • 00:50:06
    years all the changes we've seen
  • 00:50:08
    off the field as a business and then
  • 00:50:10
    really on the field it spilled over as
  • 00:50:12
    well with the hiring of john robinson
  • 00:50:14
    who brought in mike frable um with him
  • 00:50:16
    and those two guys along with amy our
  • 00:50:18
    owner uh really
  • 00:50:20
    put the standard of all right here's our
  • 00:50:21
    team culture i don't care if you're the
  • 00:50:23
    starting running back i don't care if
  • 00:50:24
    you're alignment i don't care if you're
  • 00:50:25
    selling tickets i don't think you're
  • 00:50:26
    setting up the cones outside the stadium
  • 00:50:28
    this is what we're all about uh and
  • 00:50:29
    holding people kind of to that standard
  • 00:50:31
    so um
  • 00:50:32
    it does work out so well it's so obvious
  • 00:50:34
    when you see it from brabel of that that
  • 00:50:36
    no bs strictly business we're here to
  • 00:50:38
    win type of thing or a winning
  • 00:50:39
    organization
  • 00:50:40
    and again you can't control what's
  • 00:50:41
    happening on the field but having that
  • 00:50:42
    mindset we're going to win off the field
  • 00:50:44
    too no matter what happens on sunday
  • 00:50:46
    like we're going to do things the right
  • 00:50:47
    way with the right integrity and for the
  • 00:50:49
    right reasons uh and that's just a kind
  • 00:50:52
    of an all-in tie-in top to bottom so the
  • 00:50:54
    behind the scenes be on the field and
  • 00:50:56
    kind of that leadership from the top
  • 00:50:57
    down
  • 00:50:58
    and the special thing about that is you
  • 00:51:00
    can learn so much from that so you look
  • 00:51:02
    at the sport of football and you know
  • 00:51:03
    you're involved in it every day you're
  • 00:51:05
    with an nfl organization you're
  • 00:51:07
    obviously a fan of the game so seeing
  • 00:51:10
    the game of football from such a
  • 00:51:11
    different perspective as myself or
  • 00:51:13
    somebody who might be a fan watching it
  • 00:51:15
    on tv
  • 00:51:16
    what do you feel the game of football
  • 00:51:17
    can teach those who are fans of it play
  • 00:51:20
    it watch it on tv what are those life
  • 00:51:21
    lessons you believe the game of football
  • 00:51:23
    teaches yeah uh a lot into the the
  • 00:51:26
    passion the discipline the hard work the
  • 00:51:27
    teamwork stuff there uh that all spills
  • 00:51:30
    over into your everyday life whether you
  • 00:51:31
    become a player or not
  • 00:51:33
    if you're not dedicated to your crafting
  • 00:51:35
    always looking to get better and learn
  • 00:51:36
    from others around you and put in the
  • 00:51:38
    extra time and um
  • 00:51:40
    establish those relationships with
  • 00:51:42
    others and it's not just salesworks
  • 00:51:43
    relationships it's the o-line working
  • 00:51:45
    together to make sure that donna hill
  • 00:51:46
    stays protected and make sure that holds
  • 00:51:47
    big enough for henry to run through
  • 00:51:49
    it really it's in every aspect of life
  • 00:51:51
    right there football is just a good way
  • 00:51:52
    for people to to see it um but pull it
  • 00:51:54
    away from there yes you gotta love what
  • 00:51:57
    you do you gotta be willing to sacrifice
  • 00:51:58
    for others and uh really go after and
  • 00:52:00
    just have fun with it too you know at
  • 00:52:02
    the same time it is it is business it's
  • 00:52:04
    you know your career everything right
  • 00:52:06
    there but you're in this game for a
  • 00:52:07
    reason it's because you love to compete
  • 00:52:09
    you love sports and you have to kind of
  • 00:52:10
    be around those cool experiences too so
  • 00:52:12
    while we put a lot of emphasis on the
  • 00:52:14
    you know
  • 00:52:15
    make the hundred calls this that grind
  • 00:52:17
    no stop you know always be out there
  • 00:52:19
    networking uh it's fun so don't take a
  • 00:52:21
    step back once a while kind of embrace
  • 00:52:23
    what's kind of going on around you uh so
  • 00:52:24
    you will have those experiences to kind
  • 00:52:26
    of remember look back on
  • 00:52:28
    and how do you take that those lessons
  • 00:52:30
    right there that you just talked about
  • 00:52:31
    and apply them to your life or your job
  • 00:52:34
    or your day-to-day office life how not
  • 00:52:37
    only within the organization because
  • 00:52:39
    there's such a great relationship there
  • 00:52:40
    we already talked about that but as a
  • 00:52:42
    student who might play a sport or or
  • 00:52:44
    know of these values how do you take
  • 00:52:46
    them and then apply them to what you do
  • 00:52:48
    you know off the field on a day-to-day
  • 00:52:50
    basis
  • 00:52:51
    yeah i mean you do kind of notice it uh
  • 00:52:53
    that once you kind of look a little
  • 00:52:55
    older a little more i guess wise and
  • 00:52:56
    kind of looking around yourself and
  • 00:52:58
    doing what you do in the office kind of
  • 00:52:59
    in your role in a sales role where your
  • 00:53:01
    job is to go out and maintain and build
  • 00:53:03
    and start and really shift you look
  • 00:53:04
    around and
  • 00:53:05
    then you kind of realize oh i got a lot
  • 00:53:06
    of great friends around me still and a
  • 00:53:08
    lot of people i keep in touch with that
  • 00:53:09
    you talked about earlier our friends
  • 00:53:10
    from i haven't seen in five years to
  • 00:53:12
    still stay in touch with brianna harris
  • 00:53:13
    as you mentioned earlier just because it
  • 00:53:15
    kind of becomes ingrained in who you are
  • 00:53:16
    what you're kind of putting in
  • 00:53:18
    into your professional life your
  • 00:53:19
    personal life and if you could find what
  • 00:53:20
    it is that
  • 00:53:22
    you could be kind of who you are in your
  • 00:53:24
    personal life and allow that to
  • 00:53:26
    drive your success in your professional
  • 00:53:27
    life uh that's when things start kind of
  • 00:53:29
    getting easy and having fun and i always
  • 00:53:31
    like to use a piece of advice i received
  • 00:53:33
    from my first manager with the heat
  • 00:53:36
    uh he kind of saw that and
  • 00:53:37
    when i first got there he was i was
  • 00:53:39
    miley basically he was coming and
  • 00:53:40
    grinding out phone calls picking up the
  • 00:53:42
    phone billboard he's like all right you
  • 00:53:43
    got to take a step back because i see
  • 00:53:44
    you when you're not at your desk by the
  • 00:53:46
    phone i see you outside of the office i
  • 00:53:47
    see you doing this how do you get that
  • 00:53:49
    person to be that person right here and
  • 00:53:50
    you're going to kill it uh his his exact
  • 00:53:52
    line was don't be mad be mangled because
  • 00:53:54
    everyone calls my last name so uh that
  • 00:53:57
    was kind of his his coach me there
  • 00:53:58
    that's one thing that kind of stuck with
  • 00:53:59
    me and uh since then it kind of turned
  • 00:54:01
    it more into a fun day-to-day thing and
  • 00:54:04
    less about taking things so seriously
  • 00:54:05
    but while still putting the work
  • 00:54:07
    a lot of the comments make a lot of
  • 00:54:08
    sense now that that people call you
  • 00:54:10
    mango they're starting to make a little
  • 00:54:11
    bit of sense
  • 00:54:14
    and you know that's one great piece of
  • 00:54:16
    advice you've given so many great pieces
  • 00:54:17
    of advice whether it's you know about
  • 00:54:19
    you know life as a ticket life and
  • 00:54:21
    ticket sales or
  • 00:54:23
    building a network building
  • 00:54:24
    relationships but if we can sum
  • 00:54:26
    everything up today kind of what's that
  • 00:54:28
    one final piece of advice you want
  • 00:54:30
    students watching students are going to
  • 00:54:31
    watch this six months from now who might
  • 00:54:33
    just catch it on youtube by happenstance
  • 00:54:35
    what's that one piece of advice you want
  • 00:54:37
    somebody to walk away with today
  • 00:54:40
    yep i would say i'll kind of tie into
  • 00:54:41
    kind of a three pronged thing with one
  • 00:54:43
    so it's going to be the relationships
  • 00:54:44
    don't underestimate the value of
  • 00:54:45
    relationships they're super important go
  • 00:54:47
    out there establish them don't be afraid
  • 00:54:49
    grow them
  • 00:54:50
    and be curious find it is be curious now
  • 00:54:53
    go out there reach out to as many people
  • 00:54:54
    as you need to to find what it is that
  • 00:54:57
    what you want to do
  • 00:54:58
    volunteer get involved it's just and
  • 00:55:00
    that's all going to help each other the
  • 00:55:01
    more you volunteer the more you reach
  • 00:55:03
    out to people and learn the more you'll
  • 00:55:05
    start building those relationships and
  • 00:55:06
    put together and that's ultimately what
  • 00:55:07
    you find what you're passionate about
  • 00:55:09
    which kind of that third piece uh there
  • 00:55:11
    of it is
  • 00:55:12
    find what is passionate and work for
  • 00:55:13
    that because it's again you're gonna be
  • 00:55:15
    doing it day in and day out for for a
  • 00:55:17
    long time so you don't wanna have
  • 00:55:18
    something that you don't really believe
  • 00:55:19
    in and have fun doing so those three
  • 00:55:21
    kind of tie in together well i like to
  • 00:55:22
    give that advice
  • 00:55:24
    i think that's a great way to wrap up
  • 00:55:25
    this installment of the pro football
  • 00:55:26
    hall of fame before the snap series
  • 00:55:28
    today featuring our new friend matt
  • 00:55:31
    mango the group sales manager for the
  • 00:55:32
    tennessee titans matt again thank you so
  • 00:55:34
    much for being a part of the program
  • 00:55:36
    today uh we know it's a busy time of the
  • 00:55:38
    year for you so thank you so much for
  • 00:55:39
    taking time out of your busy schedule to
  • 00:55:41
    speak with us and all of our students
  • 00:55:43
    today absolutely appreciate you guys
  • 00:55:45
    having me it's great doing this
  • 00:55:46
    now before we leave as always subscribe
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    like follow
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    whatever it might be
  • 00:55:51
    if you're watching us on youtube right
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    now if you're not subscribed hit the
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  • 00:55:57
    we're it's more than just before the
  • 00:55:58
    snap here at uh at the pro football hall
  • 00:56:01
    of fame it's more than that so
  • 00:56:03
    um
  • 00:56:04
    we have a great program where we get to
  • 00:56:06
    interview hall of famers with students
  • 00:56:08
    we have jameer harrington our great
  • 00:56:09
    co-worker who hosts the mission podcast
  • 00:56:12
    every release on youtube so look at all
  • 00:56:14
    those things uh like subscribe follow
  • 00:56:16
    not only what we're doing but i'll go
  • 00:56:18
    ahead and plug the tennessee titans as
  • 00:56:19
    well all their great social media all
  • 00:56:21
    the great stuff nate bain we've talked
  • 00:56:23
    to him before all the great stuff his
  • 00:56:25
    and his team is doing there in nashville
  • 00:56:27
    um
  • 00:56:28
    for all of our viewers today i know we
  • 00:56:30
    only the school year is coming to an end
  • 00:56:31
    we only got a few programs left but if
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    you want to know more about the before
  • 00:56:35
    the snap program or you want to be on a
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    special email list to get notified when
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    educationprofootballhof.com and we'll
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    throw you on that list and let you know
  • 00:56:47
    as programs come out again that's
  • 00:56:48
    education at
  • 00:56:50
    profootballhof.com next week we're back
  • 00:56:52
    next week and to be completely honest
  • 00:56:54
    with you next week we have
  • 00:56:56
    freddie the falcon the atlanta falcons
  • 00:56:59
    mascot and i'm being a hundred percent
  • 00:57:00
    serious we are going to talk to freddie
  • 00:57:03
    about his career as a mascot coordinator
  • 00:57:07
    so
  • 00:57:08
    nathan i know nathan's been looking
  • 00:57:10
    forward to this one this is one of the
  • 00:57:11
    ones he's really looking forward to do
  • 00:57:13
    so we're looking forward to learning
  • 00:57:14
    about another awesome unique career in
  • 00:57:16
    sports as i said at the beginning you
  • 00:57:18
    know the game of football it's not just
  • 00:57:20
    18 weeks out of the year it's not just
  • 00:57:21
    the football season it's not just
  • 00:57:23
    playoffs our job here at the pro
  • 00:57:24
    football hall of fame doesn't just
  • 00:57:26
    happen one week in august
  • 00:57:27
    there is it's a full year 365 day
  • 00:57:31
    job and there's a ton of work as you
  • 00:57:33
    learn that goes into that today so
  • 00:57:35
    again from matt from myself from nathan
  • 00:57:38
    jerry all the way up to our president
  • 00:57:40
    here at the hall of fame jim porter and
  • 00:57:41
    all of our hall of fame staff matt thank
  • 00:57:43
    you so much for everything you do for
  • 00:57:44
    the game of football and everything you
  • 00:57:46
    indirectly do for us here at the pro
  • 00:57:48
    football hall of fame but truly thank
  • 00:57:49
    you for being a part of our program
  • 00:57:51
    today appreciate it thanks guys
  • 00:57:53
    everybody who tuned in thank you so much
  • 00:57:55
    for watching we hope to catch you right
  • 00:57:56
    here next week for our next
  • 00:57:58
    before the snap series so we hope to see
  • 00:58:00
    you right here on youtube a week from
  • 00:58:01
    day bye everybody
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