Dispensing Office Lenses and Task-Specific Eyewear
Summary
TLDRThe video from the Laramie K Optician Works Training Center focuses on the process of dispensing office style progressive lenses, occupational eyewear, and specialty eyewear. It highlights the importance of meeting specific customer needs and reinforcing the intended use of the eyewear. Through role play, the trainer demonstrates how to confirm that the eyewear is suited for the customer’s activities, like drawing or using a computer. Key points include checking the comfort and clarity of vision, encouraging customers to move around with the glasses, and demonstrating any specialized features of the eyewear, particularly for expensive models like Rudy Project glasses with interchangeable lenses. The trainer emphasizes the significance of customer interaction and understanding their needs to ensure satisfaction with their eyewear.
Takeaways
- 👓 Understand customer needs for eyewear.
- 🖊️ Ensure eyewear is tailored for specific activities.
- 🖥️ Test the eyewear in relevant environments.
- 🔄 Demonstrate specialty eyewear features.
- 🔎 Confirm fit and comfort with customers.
- 📏 Remind clients of designed purpose of lenses.
- 📞 Encourage customer feedback on eyewear.
- 🌆 Verify clarity of vision at various distances.
- 💼 Use role play to practice dispensing scenarios.
- 🧑🏫 Promote customer education on eyewear usage.
Timeline
- 00:00:00 - 00:07:28
The training session at the Laramie K Optician Works Training Center focuses on dispensing office progressives, occupationals, and specialty eyewear. The importance of meeting customer needs is highlighted through role play, as the trainer emphasizes reinforcing that the eyewear is tailored to specific tasks, such as drawing. It is crucial to communicate that these glasses serve a particular purpose and may not be suitable for other activities, such as driving. This reinforces the importance of proper fitting and usage for various distances, such as working on a laptop, while ensuring the customer feels comfortable and relaxed. Additionally, the session discusses the handling of specialty eyewear, like Rudy Project glasses, that require demonstration for proper use. The trainer concludes by encouraging customer feedback about their eyewear and promoting the quality of their products, while also inviting viewers to engage with their content on social media.
Mind Map
Video Q&A
What are office style progressive lenses?
These are lenses designed for use primarily at a desk, providing clear vision for reading and computer work.
What are occupational lenses designed for?
Occupational lenses are specialized for specific tasks, such as archery or using a pool table, that require a certain field of vision.
How should I demonstrate specialty eyewear?
Show the customer how to use any unique features, such as interchangeable lenses, to ensure they understand how to use their glasses properly.
Why is role play used in the training?
Role play helps simulate real customer interactions to reinforce the dispensing process and customer confirmation.
What should I remind clients about their new glasses?
Clients should be reminded that occupational lenses are tailored for specific distances and may not be suitable for all tasks.
How can I ensure customer satisfaction with their eyewear?
Encourage customers to try their glasses in different settings to confirm they are comfortable and meet their needs.
How do I help a customer with a customized lens?
Take the time to demonstrate how customized lenses, like those from Rudy Project, can be adjusted and maintained.
What is the importance of customer interaction?
Interacting with customers allows opticians to confirm that the eyewear meets their expectations and to address any concerns immediately.
What should I do if a customer is unsure about their new glasses?
Encourage them to test the glasses in their usual environment and reassure them of the specific designed use.
What type of eyewear does the training cover?
The training covers office style progressives, occupational lenses, and specialty eyewear.
View more video summaries
- Optician Training
- Progressive Lenses
- Occupational Eyewear
- Specialty Eyewear
- Customer Interaction
- Eyewear Dispensing
- Role Play
- Vision Correction
- Eyewear Education
- Rudy Project