Be Confident: Use Body Language to Boost Your Influence & Income | Mel Robbins Podcast [ENCORE]
Summary
TLDRIn this episode of The Mel Robbins Podcast, Mel Robbins introduces Vanessa Van Edwards, an expert on charisma and communication, who discusses a range of strategies to help individuals appear more confident and charismatic. The conversation covers tips on body language, voice tone, and social cues that can enhance one's presence and effectiveness in personal and professional interactions. Vanessa emphasizes that charisma is not an innate trait but a set of skills that can be learned, focusing on the balance of warmth and competence. Listeners are encouraged to take practical steps, such as recording Zoom calls and using specific vocal and physical cues, to improve their charisma and make impactful impressions.
Takeaways
- π Charisma can be learned, focusing on warmth and competence.
- πΉ In the first 10 seconds of a Zoom call, show hands and maintain proper distance from the camera.
- π£ Avoid the question inflection to convey confidence.
- π Body language matters: use gestures purposefully to enhance communication.
- π Listen actively with appropriate head nods and verbal affirmations like 'um', 'oh'.
- π Charisma influences how people judge you, impacting success and relationships.
- π§ Testing charisma through diagnostics helps in understanding personal social signals.
- π§ Use warm and competent words in emails to improve responses.
- π€ Record Zoom calls to analyze spoken cues and gestures.
- π€ Non-verbal signals are crucial in establishing trust and likability.
Timeline
- 00:00:00 - 00:05:00
Mel Robbins introduces the topic of appearing more confident by using hacks, tips, and tricks. The episode promises to cover various topics, including making a strong impression on others.
- 00:05:00 - 00:10:00
Mel introduces Vanessa van Edwards, a behavioral investigator and an expert on charisma, communication, confidence, and influence. Vanessa promises to teach how to appear confident using learned cues, which are not inherently tied to personality traits.
- 00:10:00 - 00:15:00
Vanessa explains that charisma is the most important attribute for success. Contrary to common beliefs, charisma is not related to extroversion or physical traits but can be developed through specific social signals of warmth and competence.
- 00:15:00 - 00:20:00
Vanessa, who identifies as a "recovering awkward person," shares her personal struggle with charisma. She highlights the misconception that charisma is inherent only to extroverts, but it can be learned irrespective of one's natural disposition.
- 00:20:00 - 00:25:00
Charisma is not dependent on personality or physical appeal but on signals of warmth (trust and likability) and competence (capability). Vanessa explains that highly charismatic people balance these signals, making them approachable and reliable.
- 00:25:00 - 00:30:00
Vanessa discusses Oprah as an example of charisma due to her ability to balance warmth and competency. She contrasts this with figures like Steve Jobs, who was high in competence but low in warmth, affecting his likeability and teamwork perception.
- 00:30:00 - 00:35:00
Charismatic people switch between warmth and competence cues depending on the situation. Warm people might struggle with being taken seriously, while competent individuals may be perceived as cold. A balance is essential for success.
- 00:35:00 - 00:40:00
Mel and Vanessa delve into how charisma affects influence, stating that charismatic individuals are more likely to be trusted, liked, and relied upon, boosting their influence, impact, and income.
- 00:40:00 - 00:45:00
Positivity and warmth in communication make one more contagious, increasing influence. Vanessa emphasizes that people constantly send signals, intentional or not, and introducing positive cues can alter perceptions.
- 00:45:00 - 00:50:00
Charisma accounts for 82% of how people are evaluated, covering personal interactions, LinkedIn profiles, Zoom calls, emails, etc. Vanessa encourages understanding how to send warmth and competence cues purposefully for positive evaluation.
- 00:50:00 - 00:55:00
To understand personal charisma, Vanessa suggests taking online diagnostics and asking others (a 360 review) for their perspectives. Recording and coding zoom calls can reveal accidental non-verbal cues indicating warmth or competence.
- 00:55:00 - 01:00:00
In virtual meetings, initial gestures like showing hands and maintaining an appropriate camera distance are crucial. The vocal tone should avoid up-talking, which undermines perceived competency, introducing professional vocal presence.
- 01:00:00 - 01:05:00
Mel and Vanessa discuss 'coding,' where recording and analyzing oneβs Zoom calls can reveal non-verbal habits that impact communication negatively or positively. Analyzing these cues helps in decoding personal communication tendencies.
- 01:05:00 - 01:10:00
Gestures enhance communication, indicating confidence and memorability. Highly viewed TED Talks, for instance, use more gestures to connect with the audience. In contrast, less popular ones use fewer expressive gestures.
- 01:10:00 - 01:15:00
Smile authentically to project genuine warmth. Fake smiles do not elicit the desired warmth and can appear inauthentic. Genuine cues, like nodding and vocalizations indicating active listening, enhance warmth perception.
- 01:15:00 - 01:20:00
In emails, break conventional manners by using warm and dynamic language, which influences perceptions and encourages collaboration. Carefully choosing words can increase an email's impact, urging desired emotional and behavioral responses.
- 01:20:00 - 01:25:00
Physical cues like eye contact and mirroring body movements during interactions can foster a sense of connection and mutual understanding, enhancing perceived charisma and influence in both social and professional scenarios.
- 01:25:00 - 01:30:00
Understanding personal lying and nervousness tells helps in aligning oneβs body language with truthful expression. Knowing these can prevent unintended signals that can hinder communication and trust-building.
- 01:30:00 - 01:42:05
Vanessa provides exercises and tips on recognizing personal communication cues, encouraging authenticity and understanding interpersonal interactions, whether in professional or personal settings, to enhance charisma and influence.
Mind Map
Video Q&A
Who is the expert guest on this episode?
Vanessa Van Edwards, a behavioral investigator and expert on charisma and communication.
What does the episode mainly discuss?
It discusses hacks, tips, and research to appear more confident and improve charisma.
Why is charisma important according to the episode?
Charisma boosts trust and competence, making one more influential, impactful, and successful.
What are the two key elements of charisma mentioned?
Warmth and competence.
Does charisma depend on extroversion or confidence?
No, charisma does not depend on extroversion or innate confidence; it is a skill that can be learned.
What practical advice is given for improving Zoom call impressions?
Show hands in the first moment, maintain a proper distance from camera, and avoid up-talking.
What role does body language play in charisma?
Body language, such as showing hands and using intentional gestures, is crucial in expressing warmth and competence.
How can one test their charisma?
By taking a diagnostic test from scienceofpeople.com to assess and understand one's charisma traits.
What can be done to appear more competent in communication?
Use purposeful hand gestures and maintain a lower voice tone.
What is a common mistake people make in verbal communication?
Using the question inflection by raising the pitch at the end of statements, which can undercut confidence.
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- 00:00:00foreign
- 00:00:04[Music]
- 00:00:05are you and I in for a treat today we
- 00:00:08are going to talk about the hacks and
- 00:00:11tips and tricks and research that you
- 00:00:15can put to use in your own life so that
- 00:00:17you appear more confident to other
- 00:00:20people it's going to help you make the
- 00:00:23impression and the impact with other
- 00:00:25people that you really want to make
- 00:00:28[Applause]
- 00:00:29hey it's your friend Mel and welcome to
- 00:00:33the Mel Robbins podcast
- 00:00:35oh boy are you and I in for a treat
- 00:00:39today I am super excited to talk to the
- 00:00:42expert that I have tracked down and
- 00:00:44gotten on the show for both of us
- 00:00:47we are going to talk about the hacks and
- 00:00:50tips and tricks and research that you
- 00:00:54can put to use in your own life so that
- 00:00:57you appear more confident to other
- 00:00:59people how cool is that see I wanted to
- 00:01:02do this topic now because here in the
- 00:01:04United States anyway uh it's gonna be
- 00:01:07September soon and fall is always like
- 00:01:11this second New Year a lot of people go
- 00:01:14back to school they go back to work they
- 00:01:17think about going to different jobs they
- 00:01:19think about changing up their life in
- 00:01:21September and so I thought since so many
- 00:01:23people are taking on new jobs or going
- 00:01:25back to school right now is the time for
- 00:01:29you to have in your back pocket the best
- 00:01:32research the best tools and the best
- 00:01:34scripts that you can use to do a number
- 00:01:37of things wait till you hear the amount
- 00:01:39of things you're going to learn today
- 00:01:39first of all you're going to learn that
- 00:01:41there are three things based on the
- 00:01:43research that you must do in the first
- 00:01:4510 seconds of a Zoom call I bet you
- 00:01:48didn't even know that there were three
- 00:01:50things you needed to do I didn't either
- 00:01:52we're going to give you tips for nailing
- 00:01:54an interview you're going to learn why
- 00:01:56you keep getting passed over for the
- 00:01:58promotion you're going to learn that a
- 00:02:00second impression is just as important
- 00:02:02as the first impression that you make
- 00:02:04you're going to learn why you should
- 00:02:06never ever ever fake a smile a simple
- 00:02:09test that you can use to learn what
- 00:02:12people think about you in the first
- 00:02:14impression you're going to hear the
- 00:02:17major mistake that you make or a lot of
- 00:02:20people make when they speak how to ask
- 00:02:22for a raise how to be better at selling
- 00:02:24so buckle up because this is going to be
- 00:02:27an episode you're going to want to
- 00:02:28bookmark if you are in real estate if
- 00:02:31you are running your own business if you
- 00:02:33have one of the social selling or
- 00:02:35multi-level marketing businesses this is
- 00:02:38something you're going to want to
- 00:02:39forward to everyone because we're
- 00:02:41talking the foundational research in
- 00:02:43fact shocking research out of Princeton
- 00:02:46that you're going to hear about that is
- 00:02:47going to help you sell more it's going
- 00:02:49to help you be more effective it's going
- 00:02:50to help you get the money that you
- 00:02:51deserve it's going to help you nail that
- 00:02:53job that you want it's going to help you
- 00:02:55make the impression and the impact with
- 00:02:58other people that you really want to
- 00:03:00make using hacks tips and strategies and
- 00:03:03by the way if you're introverted guess
- 00:03:05what so is our expert so who is our
- 00:03:07expert her name is Vanessa van Edwards
- 00:03:10she is a best-selling author she is a
- 00:03:12behavioral investigator she is one of
- 00:03:14the world's most respected experts on
- 00:03:17the topics of Charisma communication
- 00:03:20confidence and influence she's the
- 00:03:23founder of the research group science of
- 00:03:25people and she is here that's right
- 00:03:28Vanessa van Edwards is here in the house
- 00:03:31and ready to make you and me more
- 00:03:34effective in just about absolutely
- 00:03:36everything we do Vanessa welcome to the
- 00:03:40Mel Robbins podcast we are thrilled that
- 00:03:42you are here
- 00:03:44and for those of you on YouTube
- 00:03:47I'm going to throw to the interview
- 00:03:48where I was actually dressed
- 00:03:50appropriately to talk to somebody of
- 00:03:52this caliber and so one quick thing
- 00:03:56you subscribe right now do not be a
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- 00:04:03need you to subscribe why because I can
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- 00:04:24think about it
- 00:04:25I love you let's go talk to Vanessa van
- 00:04:27Edwards
- 00:04:28well welcome I'm so psyched you're here
- 00:04:31I'm so happy to be here I can't even
- 00:04:33tell you well let's just jump right into
- 00:04:35it because you have written the book on
- 00:04:38both Charisma and body language and so I
- 00:04:41want to start with what is charisma and
- 00:04:45why does it matter what people don't
- 00:04:47realize is that Charisma more than any
- 00:04:49other attribute is the single most
- 00:04:51important aspect of you being successful
- 00:04:53it helps in your relationships it helps
- 00:04:56you professionally helps people take you
- 00:04:57seriously it helps you also feel more
- 00:05:00confident and purposeful in your
- 00:05:01interactions so Charisma is that missing
- 00:05:04ingredient that we need to trigger or
- 00:05:06activate our success wow I mean you hear
- 00:05:09so much about confidence you hear about
- 00:05:11extroverts versus introverts but how is
- 00:05:15it that Charisma impacts all those
- 00:05:18things more than your personality or
- 00:05:20confidence when research looks at highly
- 00:05:22charismatic people they find that we are
- 00:05:25looking for people who are signaling
- 00:05:27High Charisma because it shows all those
- 00:05:29other things highly charismatic people
- 00:05:31are confident they are competent they
- 00:05:34are warm they are likable and so the
- 00:05:36most amazing aspect of Charisma is it
- 00:05:38can be learned it is not an innate trait
- 00:05:41you don't have to be born with it or not
- 00:05:42that anyone can be can learn how to be
- 00:05:44more charismatic through a very specific
- 00:05:46set of cues
- 00:05:47that's crazy and you you say that you
- 00:05:51were very awkward before you leveraged
- 00:05:55all the cues you're about to teach us
- 00:05:57will you tell us a little bit about what
- 00:05:58you struggled with
- 00:06:00so what's funny about Charisma I've
- 00:06:02always been fascinated by this trait I'm
- 00:06:03a recovering awkward person
- 00:06:06Charisma does not come naturally to me
- 00:06:08I've always been fascinated by the cool
- 00:06:10kids you know I watch them and I'm like
- 00:06:12oh how do they know what to do and so I
- 00:06:15was for many years trapped by this
- 00:06:17mistaken belief that to be charismatic
- 00:06:19you have to be extroverted you have to
- 00:06:22be bubbly you have to be life of the
- 00:06:23party and I am not an extrovert and so I
- 00:06:26always thought well I guess I can't have
- 00:06:28it it's an innate trait it could be
- 00:06:29extroverted but research actually finds
- 00:06:31is that Charisma has nothing to do with
- 00:06:34your extroversion your attractiveness
- 00:06:36your athleticism even your intelligence
- 00:06:39the actual definition of Highly
- 00:06:40charismatic people what makes them
- 00:06:42different is they set send a very
- 00:06:44specific set of social signals
- 00:06:46specifically they are constantly
- 00:06:49signaling High warmth so trust
- 00:06:52likability friendliness along with this
- 00:06:54is the key a balance of high competence
- 00:06:57capability power effect
- 00:07:00and what's magical about this is if
- 00:07:03you're with someone and you are drawn
- 00:07:05into them you immediately are able to
- 00:07:08answer two questions I can trust you and
- 00:07:10I can rely on you and so highly
- 00:07:12charismatic people that's what they're
- 00:07:14signaling warmth and competence at all
- 00:07:16times wow okay so let me see if I just
- 00:07:20can bottom line this yes
- 00:07:23so charisma if you have Charisma or you
- 00:07:27display Charisma I guess is what I
- 00:07:29should say yes if you display Charisma
- 00:07:32other people are left with the
- 00:07:35impression that they can trust you
- 00:07:37and that they can count on you is that
- 00:07:39right that is exactly right and the
- 00:07:41funny the hard part about this is you
- 00:07:43can be the warmest most competent person
- 00:07:45in the world but if you don't show those
- 00:07:48signals the world does not believe you
- 00:07:50and this comes from amazing research out
- 00:07:52of Princeton University which found that
- 00:07:54under signaling so not signaling enough
- 00:07:57and this is what happens I think with
- 00:07:59very smart people so most of my students
- 00:08:01are off the charts intelligence High
- 00:08:04Achievers and they think oh my smarts
- 00:08:06will speak for me right I'm really smart
- 00:08:09I can make it through anything I'm super
- 00:08:10prepared I have great answers and the
- 00:08:12problem is they under signal the warmth
- 00:08:15and competence cues and when Dr Fisk
- 00:08:17found the creator of This research she
- 00:08:19found that without enough warmth people
- 00:08:22do not believe your competence
- 00:08:24so the problem of smart people is they
- 00:08:26think their smarts work for them but if
- 00:08:28they're not using the right signals the
- 00:08:30world literally cannot believe them wow
- 00:08:34that's so so is this why Charisma
- 00:08:37matters
- 00:08:38so I think of Charisma like a lubricant
- 00:08:40right so when we're in Social
- 00:08:45is not exactly the word I was that I
- 00:08:48thought that or the metaphor I thought
- 00:08:49you were going to use okay so Charisma
- 00:08:52is a social lubricant everybody okay I
- 00:08:57need to move you know because listen my
- 00:09:01interactions my social interactions
- 00:09:02before I learn this science were like
- 00:09:04the Opposites mood they were crunchy
- 00:09:06like not in a good way right okay so you
- 00:09:08said you were awkward give us an example
- 00:09:09come on Vanessa I'm a recovering other
- 00:09:12person so awkwardness let's talk
- 00:09:13awkwardness is my favorite topics
- 00:09:15awkwardness dresses up
- 00:09:17in different ways so my awkwardness and
- 00:09:19everyone has different things so I'm
- 00:09:20curious no if you have any awkwardness
- 00:09:22how it dresses up some people they feel
- 00:09:24awkward because of fear Their Fear being
- 00:09:26rejected fear of being criticized fear
- 00:09:28of saying something silly or sounding
- 00:09:30stupid and so their awkwardness will
- 00:09:32dress up as shutting down so for me my
- 00:09:35awkwardness I'm an overthinker I'm the
- 00:09:37person who I get in bed at the end of
- 00:09:39the night and I literally rethink every
- 00:09:40conversation I've had the whole day
- 00:09:43right or like I I over analyze my
- 00:09:45answers before I even say anything which
- 00:09:47makes me a terrible conversationalist
- 00:09:48listener so my awkwardness would make me
- 00:09:51Shut in shut down and so my introverts
- 00:09:53listening this is often what happens
- 00:09:55when you feel awkward you're afraid of a
- 00:09:56silence or being judged you shut in you
- 00:09:59close down you stop talking
- 00:10:01other people my extroverts their
- 00:10:03awkwardness dresses up as something else
- 00:10:04their awkwardness dresses up as showing
- 00:10:07off over the top being a drama queen
- 00:10:10talking too much semi-extroverted
- 00:10:13awkward friends they'll say sometimes I
- 00:10:15ca I just can't stop talking
- 00:10:17literally my mouth just keeps going and
- 00:10:20so awkwardness is this really
- 00:10:21interesting way that we try to cover our
- 00:10:23fear and so when I say I'm a recovering
- 00:10:25awkward person I've had to conquer a lot
- 00:10:27of internal fear to be able to have
- 00:10:30interactions that I desperately
- 00:10:31desperately want to have that could be
- 00:10:34in a professional setting sharing my
- 00:10:36ideas but it also could be just trying
- 00:10:38to make good friends trying to be open
- 00:10:39with my partner and so I think that
- 00:10:42Charisma is this lubricant because
- 00:10:44awkwardness makes our relationships our
- 00:10:46conversations our communication crunchy
- 00:10:49awkward halty we talk too much we talk
- 00:10:53too little there's an awkward silence we
- 00:10:55don't know what to do with our hands
- 00:10:56right we're like what do I do with my
- 00:10:58body language we make weird faces we
- 00:11:01awkwardly nervous laugh
- 00:11:03so my my goal with Charisma what I've
- 00:11:05found is that it's a smoother it's a
- 00:11:07lubricant which I just I we have to
- 00:11:10stick with that metaphor well it's
- 00:11:11hilarious and it also makes it it you
- 00:11:14when you use the word crunchy
- 00:11:16about those moments when you feel
- 00:11:18awkward that makes a lot of sense to me
- 00:11:20yeah yeah because whether you're an over
- 00:11:23talker overshare nervous laugh
- 00:11:26interrupting people because you're
- 00:11:29extroverted but you feel afraid of how
- 00:11:32people are gonna view you or whether you
- 00:11:34withdraw
- 00:11:36because you're afraid
- 00:11:38that crunchiness is that sort of
- 00:11:40disruption you feel internally
- 00:11:43and so I love this idea that Charisma
- 00:11:47which you say is a skill that anybody
- 00:11:51can develop that charisma
- 00:11:54helps you be yourself and it helps you
- 00:11:58be more influential and it helps you
- 00:12:01enjoy social settings whether you're
- 00:12:04introverted or extroverted that's what
- 00:12:06that's what I'm kind of getting from
- 00:12:07this oh that's it and so I think that
- 00:12:09what we're looking for here is a lot of
- 00:12:11people talk about confidence and I love
- 00:12:13confidence but I am not naturally
- 00:12:15confident so what would happen is I
- 00:12:17would say just be more confident like I
- 00:12:19would you know I'd be like trying to
- 00:12:20Mantra myself into it and if you tell
- 00:12:22someone who's awkward to just stop being
- 00:12:25awkward it doesn't work so it just makes
- 00:12:27you more Awkward I think because then
- 00:12:29you're now focused on the fact that
- 00:12:30you're awkward it's like a Meta Meta
- 00:12:32right like I worry that I'm a warrior
- 00:12:34and that makes me worry so right so like
- 00:12:38it's like a horrible meta so what I say
- 00:12:40is okay I like confidence but let's put
- 00:12:42it to the side for a second let's talk
- 00:12:43about being purposeful
- 00:12:45purposeful is much more impactful and
- 00:12:48active it's an active emotion okay so if
- 00:12:51I say I want to show up in this
- 00:12:53interaction as highly charismatic I want
- 00:12:55to be my warmest self and my most
- 00:12:57confident self and I want to clearly
- 00:12:58signal with purpose the other person I
- 00:13:01am trustworthy and likable but I can
- 00:13:03also get it done I'm powerful and
- 00:13:05capable the key here is the balance
- 00:13:08most of us have an imbalance so there's
- 00:13:11four segments of the population that's
- 00:13:13what the research finds there's The
- 00:13:14Sweet Spot of Highly charismatic people
- 00:13:17high warmth High competence that's the
- 00:13:19rare birds Among Us Now can you give us
- 00:13:21an example of somebody who is highly
- 00:13:24charismatic let's do the classic Oprah
- 00:13:27okay Oprah is highly charismatic and
- 00:13:30here's why she can be in an interview
- 00:13:32and she can make the other person feel
- 00:13:35so comfortable they share their darkest
- 00:13:38secrets that's warmth that's trust she
- 00:13:41can cry with the other person she can
- 00:13:42mimic their facial expressions she her
- 00:13:45warmth literally draws out other
- 00:13:47people's warmth however you also take
- 00:13:50her very seriously you know she is smart
- 00:13:53she knows her answers you can't sneak
- 00:13:55something by her and that's her
- 00:13:56signaling I'm competent I'm gonna make
- 00:13:59sure that I get to the truth here you
- 00:14:02can rely on me to ask the hard questions
- 00:14:04that's the perfect example what Oprah
- 00:14:06does and what most Charizard people do
- 00:14:08which I want to teach everyone who's
- 00:14:09listening how to do is you can use
- 00:14:12Charisma like a dial
- 00:14:14it's just like a thermostat so in some
- 00:14:16situations when you want to dial up a
- 00:14:18little bit extra warmth you can use more
- 00:14:20warmth cues and Oprah does this
- 00:14:22exceptionally well and her hard-hitting
- 00:14:24interviews she'll dial up competence
- 00:14:26she'll hit them with the hard questions
- 00:14:28go watch her interview with Lance
- 00:14:30Armstrong I talk about Lance Armstrong a
- 00:14:32lot in the book I pick on him a lot
- 00:14:34her interview with Lance Armstrong she
- 00:14:36is high competence she has just enough
- 00:14:38warmth to make him feel comfortable but
- 00:14:40she asks hard questions versus some for
- 00:14:43other interviews she's dialing up warmth
- 00:14:45she wants to make the other person feel
- 00:14:46comfortable so that's an example of
- 00:14:49someone who's very a nice balance and
- 00:14:51kind of uses her warmth and competence
- 00:14:54as a dial
- 00:14:55let's look at for example Steve Jobs
- 00:14:57so Steve Jobs is zero warmth am I no
- 00:15:01zero warmth zero jobs
- 00:15:04the guy's a jerk zero warrant so he is
- 00:15:08the perfect example of high high high
- 00:15:11competence he has he's constantly
- 00:15:14signaling take me seriously I'm powerful
- 00:15:17and most importantly what highly smart
- 00:15:19people don't realize is if they over
- 00:15:21signal competence people see them as
- 00:15:24cold intimidating not a collaborator not
- 00:15:28a team player hard to talk to so yes he
- 00:15:31he was brilliant but his lack of warmth
- 00:15:34made people feel like he wasn't a
- 00:15:36collaborator he wasn't a good team
- 00:15:37player and his legacy is changing the
- 00:15:39world but also being not kind
- 00:15:42so that's an example of high competence
- 00:15:43my highly smart people my Engineers my
- 00:15:46really technically brilliant folks they
- 00:15:48often get trapped in high competence
- 00:15:50because they don't know how to signal
- 00:15:52warmth by the way they might have all
- 00:15:54the intention to be a collaborator but
- 00:15:57we are not taught how to signal warmth
- 00:15:59and so they go well I guess I don't know
- 00:16:00how to do that
- 00:16:02so that's wow okay competence that's one
- 00:16:04bucket by the way so if you're as you're
- 00:16:07listening I want you to think about what
- 00:16:08sounds like you what feels like you so
- 00:16:10do you feel like you have the balance do
- 00:16:12you feel like no you're off the charts
- 00:16:14and competence you know you're high
- 00:16:16incompetence if people always think
- 00:16:18you're in charge
- 00:16:20you know your high incompetence if
- 00:16:21people have ever told you that you're
- 00:16:22intimidating or hard to talk to you know
- 00:16:25that you're in a relationship or have a
- 00:16:27partner who's high in competence if they
- 00:16:30constantly Google fact check you
- 00:16:33so highly competent folks their mission
- 00:16:36is to get it right
- 00:16:38they are very uh dominated by the idea
- 00:16:41of get it right get the facts and so
- 00:16:43they'll be in a conversation with you
- 00:16:44and be like let me Google fact check
- 00:16:45that let me just see if that's that's
- 00:16:47right do they share their emotions if
- 00:16:50they're high competent
- 00:16:52usually less they're much less
- 00:16:54comfortable sharing their emotions
- 00:16:55because vulnerability sharing emotions
- 00:16:57is an aspect of warmth
- 00:16:59so that is one way that competent people
- 00:17:01can hack warmth is sharing more of their
- 00:17:04emotions but usually they don't like
- 00:17:05that as much because emotions aren't
- 00:17:08correct right it's hard to be right with
- 00:17:11emotions so they'll often the reason why
- 00:17:13a highly compensated partner I have one
- 00:17:15of those is I'm going to use the word
- 00:17:17afraid of emotions or uncomfortable with
- 00:17:19emotions is because it can't be fact
- 00:17:21checked right
- 00:17:23if someone says as a partner I feel
- 00:17:26upset with you how do you verify that
- 00:17:28how do you fix it where's the solution a
- 00:17:31highly competent partner they love
- 00:17:32solving things right
- 00:17:34you come to them and you're like I'm
- 00:17:36just having a bad day and they're like
- 00:17:37let me fix that for you and you're like
- 00:17:39I don't want you to fix it I just want
- 00:17:41you to listen they're like or no I don't
- 00:17:44know how to do that because they're
- 00:17:45fixers got it so highly common people
- 00:17:48you have that super strength of of
- 00:17:49getting it right being fixers warm folks
- 00:17:52my warm folks so my highly warm folks
- 00:17:54you are filled with empathy your
- 00:17:57cheerleaders your supporters
- 00:17:59your mission so if competent people want
- 00:18:01to get it right highly warm people want
- 00:18:04to be liked they want everyone to feel
- 00:18:07good they want everyone to feel
- 00:18:08comfortable typically highly warm folks
- 00:18:11their super strength is empathy
- 00:18:13nurturing making people feel loved and
- 00:18:15warm but they often give too much of
- 00:18:17themselves in sacrifice of being liked
- 00:18:20got it so like people pleasing doormats
- 00:18:23is what you're talking about that's the
- 00:18:25far end people is what they struggle
- 00:18:27with and so I think that highly warm
- 00:18:29folks in the workplace
- 00:18:31this is the other really important thing
- 00:18:33to understand is if you're highly warm
- 00:18:36you are fighting a battle in yourself
- 00:18:38which is your desire to be liked gets in
- 00:18:41the way of your need to be respected
- 00:18:43okay stop
- 00:18:46I need everybody to hear that if you
- 00:18:49default
- 00:18:51and you are too warm especially at work
- 00:18:55your need to be liked is getting in the
- 00:18:59way of your need to be respected yeah
- 00:19:03and when you are too focused on getting
- 00:19:08it right and too focused on being smart
- 00:19:10and too focused on dominating the
- 00:19:14conversation or the knowledge Bank your
- 00:19:16need to be right
- 00:19:18is dominate how did you say your need to
- 00:19:23be right right is getting in the way of
- 00:19:25your need to be liked yes yes your need
- 00:19:28to be right is getting in the way of
- 00:19:30your need to be liked that even Rhymes
- 00:19:32that's amazing I
- 00:19:34want to go back to Something in the very
- 00:19:36beginning that we were talking about yes
- 00:19:38so
- 00:19:40when I asked you what is charisma yeah
- 00:19:43and you said it has nothing to do with
- 00:19:46personality it has nothing to do with
- 00:19:49introversion or extroversion it is not
- 00:19:52about being confident
- 00:19:54that Charisma is something that you
- 00:19:56display to other people correct yes and
- 00:19:59Charisma matters because
- 00:20:04if you have charisma
- 00:20:07people trust you they like you they
- 00:20:10count on you which I would think means
- 00:20:13it makes you in more influential
- 00:20:15it makes you more successful it makes
- 00:20:18you have greater influence is that what
- 00:20:22the benefits of Charisma are
- 00:20:24influence impact and income so the
- 00:20:28reason why hold on hold on so Charisma
- 00:20:32impacts the three eyes the three eyes
- 00:20:35all three of them why
- 00:20:37if you are warm and competent you are
- 00:20:39less likely to be underestimated you're
- 00:20:41less likely to be dismissed than doubted
- 00:20:43why we are attracted to highly
- 00:20:45charismatic people because Charisma is
- 00:20:48contagious and they have actually proven
- 00:20:50Us in the lab the more charismatic you
- 00:20:52are the more you clearly and
- 00:20:54purposefully I keep using the word
- 00:20:55purposeful on purpose the more clearly
- 00:20:58you signal warmth and competence the
- 00:21:00more contagious you are we like to be
- 00:21:03around warm competent people because
- 00:21:05they make us more warm and competent and
- 00:21:09so non-verbal signals vocal signals
- 00:21:11verbal signals we are constantly aware
- 00:21:13of because we want to catch them so the
- 00:21:16reason why we're drawn to people who are
- 00:21:19the in that influence peace that
- 00:21:21influencer impact piece is because we
- 00:21:23are influenced by people who we want to
- 00:21:24be contagious with we also want to be
- 00:21:27more warm and competent so if we're
- 00:21:29around someone who's warm and competent
- 00:21:30it makes us feel like our best selves if
- 00:21:34you think about the most the most
- 00:21:35charismatic person you know so just
- 00:21:37think about them for a second they make
- 00:21:39you feel better they make you feel like
- 00:21:41your best self that's the difference I
- 00:21:43think between for example a highly
- 00:21:46charismatic person and a narcissist
- 00:21:47right like this is not just about
- 00:21:50confidence it's about someone who
- 00:21:52actually is positively infectious and
- 00:21:55they've proven this with both negative
- 00:21:57and positive cues so for example um Dr
- 00:22:00Matthew Lieberman at UCLA
- 00:22:02he flashed people a fear micro
- 00:22:03expression so fear micro expression is
- 00:22:06when we raise our eyebrows up our
- 00:22:08forehead we widen our eyes to our white
- 00:22:10show and we take in a deep breath so we
- 00:22:12go
- 00:22:13yes
- 00:22:14so that expression if he flashes that
- 00:22:16expression to someone in a fmri their
- 00:22:19amygdala where they process fear it
- 00:22:21begins to activate we catch the fear
- 00:22:23literally just seeing someone with a
- 00:22:25fear face makes us feel afraid
- 00:22:28the most important part of this
- 00:22:30experiment though is the moment that
- 00:22:32someone labeled the fear so in their
- 00:22:35head or out loud said fear it
- 00:22:38deactivated their amygdala in other
- 00:22:40words being aware of the cues that are
- 00:22:43being sent to us both negative and
- 00:22:44positive makes us aware of who is
- 00:22:47infecting us so that influence that
- 00:22:49impact is that highly charismatic people
- 00:22:52are so clear with their signals they're
- 00:22:54it's like they're gifting another Oprah
- 00:22:56reference they're gifting warmth for you
- 00:22:58competence for you Charisma for you and
- 00:23:02not charismatic people people who are
- 00:23:04anxious
- 00:23:05afraid awkward
- 00:23:08they are signaling negative cues that's
- 00:23:10why we don't want to be around them we
- 00:23:12don't want to catch that fear right like
- 00:23:14we don't want that fear and so we're
- 00:23:16like whoa I don't like those signals and
- 00:23:19so we avoid them as much as we possibly
- 00:23:20can you know what I love about your
- 00:23:22research
- 00:23:23what I love is that first of all you're
- 00:23:26about to teach us all
- 00:23:28how to become more charismatic you're
- 00:23:31also about to give us hacks related to
- 00:23:35body language and getting intentional
- 00:23:37about what we're displaying and
- 00:23:39signaling but what I also love about
- 00:23:42your research is that I need everybody
- 00:23:46listening to understand something
- 00:23:49right now you are unintentionally
- 00:23:53sending signals and cues to people
- 00:23:55that's it
- 00:23:57you are walking around and whether it's
- 00:24:01a negative mood or it's anxiety or it's
- 00:24:04insecurity or it's awkwardness or you're
- 00:24:08so focused on being right that you don't
- 00:24:10realize that you're sending signals and
- 00:24:12cues that make people not like you and
- 00:24:15not trust you or you're so focused on
- 00:24:18being liked and that you're sending
- 00:24:21these signals of being a warm pushover
- 00:24:23which is why you're never respected and
- 00:24:26why you're passed over at work and so
- 00:24:28what I love about this research is that
- 00:24:32you're helping us focus on two factors
- 00:24:36that you can display
- 00:24:39that will increase influence impact and
- 00:24:43income and it doesn't matter whether
- 00:24:45you're shy or whether you're bossy these
- 00:24:49strategies are going to work for all of
- 00:24:50us one thing I would love for you to
- 00:24:52talk about before we talk about the cues
- 00:24:55is this so in that study that you cited
- 00:24:59from Princeton they also found that
- 00:25:05Charisma accounts for 82 percent of how
- 00:25:11people evaluate you so can you unpack
- 00:25:14that because I think it's really
- 00:25:16important for us to understand
- 00:25:19this is not only a good idea because
- 00:25:21you're going to make more money be more
- 00:25:24influential and make a bigger impact
- 00:25:26based on the science
- 00:25:29this is how people view you
- 00:25:31and so can you unpack this for us so I
- 00:25:34was also shocked by that number by the
- 00:25:36way it's very rare to see a number that
- 00:25:38big in science right especially because
- 00:25:40if I were to ask someone how do you want
- 00:25:42to be perceived you're going to get a
- 00:25:44list of 100 adjectives funny extroverted
- 00:25:48bubbly attractive whatever actually when
- 00:25:51someone is interacting with us and by
- 00:25:52the way this is not just in person this
- 00:25:54is on your LinkedIn profile
- 00:25:56in zoom on the phone in chats in slack
- 00:26:00in DMS in your email inbox people are
- 00:26:04using warmth and competent signals to
- 00:26:06make up 82 of their judgment of you okay
- 00:26:09stop everybody did you just hear that
- 00:26:12people are using warmth and confidence
- 00:26:15which are the two things that make up
- 00:26:17your charisma
- 00:26:2082 percent of how people judge you
- 00:26:23evaluate you size you up decide to hire
- 00:26:26or date you has to do with whether or
- 00:26:28not you're warm or competent that's
- 00:26:30bananas it's bananas and it's not just
- 00:26:32your first impression it's actually
- 00:26:34every single impression so yes your
- 00:26:37first impression is important but even
- 00:26:38if you don't feel you've had a good
- 00:26:39first impression that's okay we are
- 00:26:41re-evaluating this on every Zoom call if
- 00:26:44someone sees your name pop up in their
- 00:26:46inbox they're also wondering is a is
- 00:26:49this a warm and competent email in other
- 00:26:50words can I trust this email can I rely
- 00:26:52on this email the more warm and
- 00:26:54competent your email is the faster
- 00:26:55response rates you're going to get we as
- 00:26:57humans have a really hard time
- 00:26:59responding to connecting with building
- 00:27:02rapport with being impacted by people
- 00:27:04who under signal or people who signal in
- 00:27:06an imbalanced way so what we're talking
- 00:27:09about here that 82 percent is making it
- 00:27:11easier for people to interact with you I
- 00:27:15believe that your warmth and competence
- 00:27:17tells the world how they should treat
- 00:27:19you
- 00:27:20wow is what I believe Vanessa you want
- 00:27:22to hear what I believe Vanessa I believe
- 00:27:24we all have a huge blind spot when it
- 00:27:27comes to what we're signaling other
- 00:27:28people that you may think you know how
- 00:27:31you come across and what you're
- 00:27:33displaying but I have a feeling that we
- 00:27:37are about to learn from Vanessa that we
- 00:27:39have a massive blind spot when it comes
- 00:27:41to warmth and confidence and how you're
- 00:27:44displaying Charisma or not so how can we
- 00:27:48number one
- 00:27:49figure out how charismatic we are what
- 00:27:52do we do all right so first we're the
- 00:27:56first kind of diagnostic that I talked
- 00:27:57about was just which one sounds more
- 00:27:59like you that's where we start right so
- 00:28:01where do you think you fall you hire in
- 00:28:02warmth higher incompetence you have a
- 00:28:04balance or are you under signaling right
- 00:28:05do you shut down and not signal enough
- 00:28:07the next thing you can do is you can
- 00:28:09actually do our diagnostic it's totally
- 00:28:11free and I love this because there's two
- 00:28:13ways that you want I want you to do this
- 00:28:14you can take this as many times as you
- 00:28:16want the whole point the reason I put it
- 00:28:18up from the research is because I want
- 00:28:19people to be able to take a diagnostic
- 00:28:21see how they come across so they're
- 00:28:23going to be very simple questions does
- 00:28:24that mean a test yes it's a test okay
- 00:28:26really simple test science people.com
- 00:28:28Charisma wait hold on what's it called
- 00:28:30what what is what is the URL
- 00:28:33scienceofpeople.com Charisma
- 00:28:36scienceofpeople.com
- 00:28:38Charisma wait is that the New York Times
- 00:28:40science of people no just my science
- 00:28:43people oh that's your site okay
- 00:28:45scienceofpeople.com Charisma we will put
- 00:28:47that in The Showdown so you can take
- 00:28:48this test as many times as you want and
- 00:28:51so first I'm going to take it as you I'm
- 00:28:53going to take it as you and I want you
- 00:28:54to take it not on your ideal self
- 00:28:57your real self okay okay so on a normal
- 00:29:01day I want you to screenshot your
- 00:29:02results then what I want you to do is I
- 00:29:05want you to do a 360 review
- 00:29:07I want you to send the quiz to a partner
- 00:29:10a friend a colleague and ask them to
- 00:29:13take it as you
- 00:29:16this is the key because it's going to
- 00:29:19show you how other people see you and
- 00:29:22have them screenshot the results
- 00:29:24and then go to dinner and get a lot of
- 00:29:25wine because it'll be a great
- 00:29:27conversation so do you find that most
- 00:29:30people
- 00:29:31have no idea
- 00:29:33how they're showing up
- 00:29:35with other people you were right most of
- 00:29:37us have a blind spot we think we hope we
- 00:29:40think of ourselves as our ideal selves
- 00:29:42and there are days of course we are a
- 00:29:44little closer to that sweet spot of
- 00:29:46warmth and competence but what's really
- 00:29:48key what we find is that not only are
- 00:29:50people giving them different results but
- 00:29:52they even might even have different
- 00:29:53results for home and work
- 00:29:55so they're showing up as two selves and
- 00:29:57that's a very important thing to know
- 00:29:58about yourself if you're going to work
- 00:30:00and you're dreading it you're burnt out
- 00:30:02you're drained it could be that you are
- 00:30:06not honoring who you truly are because
- 00:30:08you're either under signaling competence
- 00:30:10or under signaling warmth or trying to
- 00:30:12fake it till we make it I have a little
- 00:30:14problem with that phrase I don't love
- 00:30:16that phrase because I think that the
- 00:30:18problem is if you're gonna fake warmth
- 00:30:20it's exhausting right and so this is
- 00:30:23also a way to sort of get a very quick
- 00:30:25snapshot in
- 00:30:26how are people perceiving you and is it
- 00:30:28what you think you're showing
- 00:30:31um you also have a suggestion that we
- 00:30:35record our Zoom calls in order to read
- 00:30:39how charismatic we are that sounds
- 00:30:40horrible it's horrible I'm not gonna lie
- 00:30:43it is horrible and not only do I want
- 00:30:45you to record a zoom call I want you to
- 00:30:47record a zoom call that you worked hard
- 00:30:48on
- 00:30:49presentation an important client meeting
- 00:30:51a call and then I want you to code it so
- 00:30:54when we talk what does code it mean okay
- 00:30:56so when we talk about cues so cues are
- 00:30:59the social signals humans send to each
- 00:31:00other okay there are four different
- 00:31:02modes of cues verbal the one we talk
- 00:31:05about the most so our words this is what
- 00:31:07we most of us think about all the time
- 00:31:09we want to prepare the perfect answer
- 00:31:10share the perfect presentation we
- 00:31:12practice our stories so verbal is only
- 00:31:14one mode of cues second is non-verbal
- 00:31:17our body language our gestures our
- 00:31:19facial expressions the third the most
- 00:31:21important one that's overlooked is voice
- 00:31:23tone our vocal power our volume our Pace
- 00:31:26our Cadence our tone and the last
- 00:31:29smallest one is ornaments the jewelry we
- 00:31:31wear what's behind us in our background
- 00:31:33uh the color of our nails how we wear
- 00:31:36our hair our glasses those are the
- 00:31:38ornaments what I want you to do is I
- 00:31:40want you to code yourself for every cue
- 00:31:44that you're showing everything from how
- 00:31:46many gestures you're using to what your
- 00:31:48facial expressions are doing to your
- 00:31:50movement to your fidgeting to your vocal
- 00:31:53power to the kinds of words you're using
- 00:31:55that's also going to give you a snapshot
- 00:31:57because what we've found in our research
- 00:31:59is that there are certain very clear
- 00:32:01signals of warmth cues of warmth and
- 00:32:03cues of competence and the last one are
- 00:32:05danger zone cues cues that are negative
- 00:32:07my goal this is a way that you can see
- 00:32:09is how are you signaling warmth and
- 00:32:11competence what are you doing with your
- 00:32:13body and your VA your voice and your
- 00:32:15face that's making people treat you the
- 00:32:17way that they're treating you
- 00:32:19Okay so
- 00:32:21I I feel like everybody needs to grab a
- 00:32:25pen and a piece of paper and this is
- 00:32:28definitely one of those podcast episodes
- 00:32:31that I know every single parent is going
- 00:32:34to be forwarding to their kids who have
- 00:32:37interviews because we are about to get
- 00:32:39the cheat sheet everybody for how to
- 00:32:42nail Charisma whether you're in a
- 00:32:45virtual meeting whether you're in an
- 00:32:47interview whether you're sending an
- 00:32:48email and so let's go through the cues
- 00:32:51all right what is the easiest way to
- 00:32:54walk through these all right you want to
- 00:32:56go buy warmth do you want to go by like
- 00:32:59do you want to go like how do you want
- 00:33:00to do this because there's a lot to
- 00:33:01cover yes let's do my time
- 00:33:04so what I want to do is actually going
- 00:33:05to do the first 10 seconds of your your
- 00:33:07video the first minute of your video
- 00:33:08that actually helps us break it down
- 00:33:10because actually the first 10 seconds
- 00:33:12are really important the first 10
- 00:33:14seconds of you being on camera really
- 00:33:16yeah because um it sets you up for the
- 00:33:21rest of the time so if you can nail your
- 00:33:23first 10 seconds it makes the next hour
- 00:33:24easier I know so what do we have to do
- 00:33:28what are we doing so so you're about to
- 00:33:30tell us in the first 10 seconds yes of a
- 00:33:34zoom meeting you must do this in order
- 00:33:37to be influential what do you do okay
- 00:33:39first 10 seconds and I want you to code
- 00:33:41this if you did this on your last video
- 00:33:43because here's what you should do in
- 00:33:44your species code number one in the
- 00:33:46first second you should try to show your
- 00:33:49hands
- 00:33:50I know this sounds really weird but they
- 00:33:52use eye tracking studies and they found
- 00:33:54that one of the first places the brain
- 00:33:56looks when they're trying to gauge
- 00:33:58someone's warmth is hands why this is
- 00:34:01actually a survival mechanism back in
- 00:34:03our caveman days if we were approached
- 00:34:05by a stranger caveman we wanted to see
- 00:34:07if they were carrying a rock or a spear
- 00:34:09right so this Still Remains something
- 00:34:11interesting happens I'll do a little
- 00:34:12experiment for you so if you're watching
- 00:34:14the video
- 00:34:15um I'm gonna hide my hands if you're
- 00:34:16listening I'm hiding my hands right now
- 00:34:18yeah the moment you can't see someone's
- 00:34:20hand so if I were to give this entire
- 00:34:21interview with my hands behind my back
- 00:34:23something interesting would happen in
- 00:34:25your brain and Mel's brain which is that
- 00:34:27your amygdala would begin to activate
- 00:34:28and that's because when you can't see
- 00:34:30someone's hands you wonder what what is
- 00:34:33she holding what's her intention and so
- 00:34:36the longer I keep my hands behind my
- 00:34:37back the more distracted you should
- 00:34:38become with the fact that my hands are
- 00:34:40behind the back you want them to come
- 00:34:41back out right yes okay they're back
- 00:34:43right okay they're there hello so much
- 00:34:47better so this is a survival mechanism
- 00:34:49the moment you hop on video walk on
- 00:34:51stage walk into a board room like put
- 00:34:54your hands up like hey everybody hey
- 00:34:56good morning
- 00:34:57nice to see you okay so the first 10
- 00:35:00seconds we turn on the cameras coming on
- 00:35:02we put the hands up hi everybody or just
- 00:35:05one right like a little way nice to see
- 00:35:07you you walk into a crowded restaurant
- 00:35:08to see your date hey good to see you
- 00:35:10that hand gesture immediately
- 00:35:13deactivates Their Fear processing easy
- 00:35:16okay so I want them visible second
- 00:35:18little bonus tip here is the space the
- 00:35:21distance I literally want you to measure
- 00:35:22this the distance between your nose and
- 00:35:25the camera
- 00:35:27the reason for this is because in person
- 00:35:29we are very aware of what's called
- 00:35:31proxemics zones proxemic zones are the
- 00:35:34space between people so we know and this
- 00:35:36is a little bit different culture to
- 00:35:37culture so hand gestures universally we
- 00:35:39like to see hands but culture to culture
- 00:35:42we also like to know how what's the
- 00:35:44distance between people so I highly
- 00:35:46recommend make sure your camera is at
- 00:35:48least a foot and a half away from your
- 00:35:50face Okay the reason for this is because
- 00:35:53imagine if I were to give no I'm gonna
- 00:35:54get really close to the camera imagine
- 00:35:55if I were to give my entire interview
- 00:35:57really close you'd be like Vanessa back
- 00:36:00up back up oh my God I totally like lean
- 00:36:05into the camera I I I I have no space
- 00:36:08above my head I like my whole face right
- 00:36:11in there so maybe I gotta back off a
- 00:36:13little bit on the camera let's talk
- 00:36:15about this for a second okay there are
- 00:36:17no bad cues in the sense of they're all
- 00:36:20purposeful when you were really glad I
- 00:36:22love your videos I've seen your close-up
- 00:36:24videos you should know on purpose if you
- 00:36:27are very close to the camera right up in
- 00:36:28your face you are signaling intimacy
- 00:36:31you are signaling I'm right up in it and
- 00:36:34that's because as humans there are four
- 00:36:37different proxemic zones the public Zone
- 00:36:39the social Zone the personal zone of the
- 00:36:40intimate Zone we reserve the intimate
- 00:36:42Zone which is zero to 18 inches away
- 00:36:44zero to a foot and a half away for
- 00:36:46people we feel really close to it so our
- 00:36:49partners our parents so does our best
- 00:36:52friends and so actually when I watch
- 00:36:54your videos where you're really close I
- 00:36:55feel like we're besties well tell me
- 00:36:59tell me everything
- 00:37:01so I would say reserve those videos for
- 00:37:04your intimate moments okay you're
- 00:37:06literally singling that so in a normal
- 00:37:08Zoom call I want you at least a foot and
- 00:37:09a half away it also helps you show your
- 00:37:11hands right it helps gestures so smart
- 00:37:14Okay so the first 10 the first 10
- 00:37:16seconds everybody we got the hands up
- 00:37:18and we got to be about a foot and a half
- 00:37:20away because this is oh and there's more
- 00:37:23oh there's more okay okay second vocal
- 00:37:26so that was a non-verbal cue I want you
- 00:37:29to make sure you are not accidentally
- 00:37:31using the question inflection on your
- 00:37:34name or an important information the
- 00:37:37question inflections when we go up at
- 00:37:38the end of our sentence so it sounds
- 00:37:40like we're asking a question and so
- 00:37:42often we found in our lab that people
- 00:37:44would use the question reflection in the
- 00:37:46first 10 seconds which made people doubt
- 00:37:48them so I'm gonna I want to share this
- 00:37:50study because this study gave me the
- 00:37:52chills when I first heard it and I think
- 00:37:54it's so incredibly important for people
- 00:37:56who are listening who want to be taken
- 00:37:58seriously so what they did in the study
- 00:37:59I promise I won't get two into the
- 00:38:01science chance very simply they brought
- 00:38:03doctors into their lab and they wanted
- 00:38:06to know if people would change their
- 00:38:08perceptions of Charisma based on their
- 00:38:09voice tone so they asked the doctors to
- 00:38:12record 10 second voice tone clips so
- 00:38:15these clips had to say their name where
- 00:38:17they worked and their Specialties it
- 00:38:18sounded like this I used my lipstick as
- 00:38:20an example
- 00:38:21hi my name is Dr Edwards I specialize in
- 00:38:24oncology and I work at Children's
- 00:38:25Presbyterian Hospital
- 00:38:27they took these clips and they warbled
- 00:38:30the words so you could hear the volume
- 00:38:31that pace the Cadence but not the actual
- 00:38:34words being said so that sounded like
- 00:38:35this
- 00:38:39okay they asked participants to then
- 00:38:43rate these doctors on warmth and
- 00:38:46competence based on the warbled thing
- 00:38:48that you just did yes so imagine that I
- 00:38:50just did that then I asked you do you
- 00:38:53like this person is this person smart
- 00:38:56so participants rated these gobbledygook
- 00:38:58Clips on do they like this person this
- 00:39:00person's smart they found the doctors
- 00:39:02who had the lowest warmth and competence
- 00:39:06ratings had the highest rate of
- 00:39:08malpractice lawsuits
- 00:39:10what
- 00:39:13the doctors with the lowest warmth and
- 00:39:15confidence ratings simply based on their
- 00:39:18voice tone had the highest rate of
- 00:39:20malpractice lawsuits this implies that
- 00:39:23we don't just dislike People based on
- 00:39:26their skills we dislike People based on
- 00:39:29our perception of their skills and that
- 00:39:31happens in the first few seconds of
- 00:39:33hearing them
- 00:39:35the biggest pattern it's it was such a
- 00:39:38it's such a shock wave to the community
- 00:39:39because these are these are doctors who
- 00:39:41are very well trained what they found
- 00:39:43was patterns there were certain doctors
- 00:39:46who across the board were rated as
- 00:39:48highly charismatic from gobbledygook and
- 00:39:51there were certain doctors over and over
- 00:39:53again they were rated as not very smart
- 00:39:55not very likable here was the biggest
- 00:39:57pattern up talk
- 00:39:59the doctors who had an introduction like
- 00:40:01this
- 00:40:03hi my name is Dr Edwards I specialize in
- 00:40:05oncology and I work in Children's
- 00:40:07Hospital
- 00:40:11right what it did is it changes the way
- 00:40:15that we listen they found that when we
- 00:40:18hear the question inflection
- 00:40:20accidentally used on a statement our
- 00:40:23prefrontal cortex shifts from listening
- 00:40:26to scrutinizing we think why did they
- 00:40:30just question themselves I guess I
- 00:40:32should question them
- 00:40:33we hear this all the time in sales calls
- 00:40:35where someone is killing it in a pitch
- 00:40:38this is what this is the income the last
- 00:40:40I or in a salary negotiation
- 00:40:43I'd love to work for your company I I
- 00:40:45think I'd be a great fit for you I love
- 00:40:47your mission and I'm really looking for
- 00:40:50a salary range of over a hundred
- 00:40:51thousand dollars
- 00:40:56everybody do you hear that question
- 00:40:58I'm really looking for a salary range of
- 00:41:00um a hundred thousand dollars
- 00:41:02when you ask your price you are begging
- 00:41:06people to negotiate with you you're
- 00:41:08telling people I don't really believe
- 00:41:09this number and you shouldn't believe it
- 00:41:11either
- 00:41:12so what happens in the first 10 seconds
- 00:41:13is we're nervous right we're really
- 00:41:16nervous we've been holding our breath
- 00:41:18we're waiting for Zoom call and so we
- 00:41:20accidentally give away all of our vocal
- 00:41:21power in the first 10 seconds we say hey
- 00:41:24everyone my name is Vanessa we'll get
- 00:41:26started in a few
- 00:41:29whoa okay I just
- 00:41:32this is why it's important to tape a
- 00:41:35zoom call you're on everybody yeah
- 00:41:37because now you have three
- 00:41:39research back
- 00:41:43incredibly subtle but profound Behavior
- 00:41:47changes
- 00:41:48that you need to make immediately
- 00:41:51immediately hands up
- 00:41:54you got to have the right distance which
- 00:41:56is a foot to a foot and a half nose to
- 00:41:58camera
- 00:41:59no up talk everybody and I I would
- 00:42:02imagine that most people don't realize
- 00:42:08that they do it
- 00:42:10no idea that's why coding is so
- 00:42:13important that's why seeing yourself
- 00:42:15that's why we don't realize we walk into
- 00:42:17a salary negotiation or walk into a
- 00:42:19pitch meeting with a client or we go on
- 00:42:21a date and we think it went well
- 00:42:23right how often have people been
- 00:42:24sideswiped and they think yeah I think
- 00:42:26that went great but I didn't get a call
- 00:42:27back or I didn't get a second date it's
- 00:42:29because you are accidentally telling the
- 00:42:31world how to treat you and if you under
- 00:42:33signal warmth people don't like you if
- 00:42:36you under signal competence people don't
- 00:42:38take you seriously and the up talking
- 00:42:40everyone
- 00:42:41is when you're under signaling
- 00:42:44confidence you might be the most
- 00:42:47confident and and qualified person but
- 00:42:51if you walk into that interview and you
- 00:42:53don't you know not sure like it my last
- 00:42:56job was great
- 00:42:57I think I'd do great here I you know
- 00:43:00hundred thousand that would be
- 00:43:03that'd be great like a a
- 00:43:05you just shot yourself in the foot yeah
- 00:43:08and you don't even realize it because
- 00:43:09you don't hear it I bet people do this
- 00:43:11as dating all the time all the time and
- 00:43:13the problem is it's a permit it's a
- 00:43:15permission seeking Behavior so if we
- 00:43:17really get down to the root cause of it
- 00:43:19which is one thing that fascinates me is
- 00:43:21this is appeasement body language right
- 00:43:23so this is do you like me do you agree
- 00:43:26with me so oftentimes highly warm people
- 00:43:29who really really desperately want to be
- 00:43:31liked use more up talk because they're
- 00:43:34asking do you agree do you like me the
- 00:43:38crazy thing is is it annoying opposite
- 00:43:40effect right so that I also want you to
- 00:43:44get really to the root cause of if you
- 00:43:46hear yourself do up talk and by the way
- 00:43:47please go listen to your voicemail
- 00:43:49so go listen to your voicemail or any
- 00:43:51voice recordings if you've sent any
- 00:43:53voice recordings or voice memos in the
- 00:43:55past few days go re-listen to them and
- 00:43:57see if you accidentally use up talk and
- 00:43:58go re-record
- 00:44:00so how do you coach somebody who has a
- 00:44:04style of speaking
- 00:44:05where they naturally end sentences
- 00:44:09with this up talk so it's almost like
- 00:44:12you've got a statement and and as you
- 00:44:15speak it it sounds like a question at
- 00:44:17the end yes and do women do this more
- 00:44:19than men yes so women do this more than
- 00:44:22men also the research finds that women
- 00:44:25typically but not always are seen as
- 00:44:27higher in warmth and that's because from
- 00:44:29a very young age women are often taught
- 00:44:31to be liked and so they tend to dial up
- 00:44:33their warmth earlier typically but not
- 00:44:35always men are seen as higher
- 00:44:37incompetence and that's because often
- 00:44:38men are told to be right
- 00:44:40um
- 00:44:41so we also have to be aware of those
- 00:44:42gender differences so yes women
- 00:44:44typically more often use
- 00:44:46up talk or high warmth so luckily this
- 00:44:50is actually a very easy thing to fix so
- 00:44:51we're going to do it we're gonna do it
- 00:44:53with breath and pausing so one of the
- 00:44:55things that can happen with uptalk is
- 00:44:57we're nervous and we're speaking very
- 00:44:59quickly and so what I want you to think
- 00:45:01about is what do you want to say with
- 00:45:03purpose and how can you deliver it with
- 00:45:05purpose so there's three kinds of
- 00:45:07inflection there's up talk so going up
- 00:45:09at the end of our sentence
- 00:45:10there's neutral going up going stay
- 00:45:13neutral at the end of our sentence and
- 00:45:14there's the downward inflection which is
- 00:45:16very commanding which is going down at
- 00:45:17the end of our sentence
- 00:45:19okay so all three of those things signal
- 00:45:21something very very different what I
- 00:45:23want you to pay attention to is the
- 00:45:25tension in your vocal cords
- 00:45:27so when we are tense when we're nervous
- 00:45:29we tend to take in a breath and talk at
- 00:45:31the top of our breath it's really really
- 00:45:34hard to sound confident when we're up
- 00:45:35here
- 00:45:36so what I want you to do is when you say
- 00:45:38hello or your first few words I want you
- 00:45:41to speak on the out breath okay what
- 00:45:44most people do is they hold their breath
- 00:45:46before they get out of a zoom call or a
- 00:45:48phone call so they go hello
- 00:45:50all the way up here oh my gosh you're
- 00:45:54right because you're like hi hi hi oh so
- 00:45:58good to see you
- 00:46:00so we did this experiment where we had
- 00:46:03people submit recordings of important
- 00:46:04phone calls and we found the highest
- 00:46:07part of the entire call up talk and
- 00:46:09vocal tone was the first 10 seconds
- 00:46:11literally people would go hey it's so
- 00:46:13good to see you so how's it going that's
- 00:46:16a thousand percent right
- 00:46:19so this is really easy to fix what do
- 00:46:21you do instead of holding your breath I
- 00:46:24want you to speak on the out breath so
- 00:46:25it's a little experiment
- 00:46:27I want you to hear the highest end of
- 00:46:28your range so the highest end of your
- 00:46:30range is when you speak at the top of
- 00:46:32your breasts on the count of three I
- 00:46:33want us to say and wherever you are you
- 00:46:35can do this in your car tell your kids
- 00:46:36to do it with you so I want you to take
- 00:46:38in a deep breath and say hello at the
- 00:46:39top of your breath so it's going to
- 00:46:40sound like this one two three hello
- 00:46:43so you want to try it with me Mel yeah I
- 00:46:45do one two three hello
- 00:46:49hello yeah hi it's very high that's the
- 00:46:53highest end of your breath if you hear
- 00:46:55your rain going up there you are
- 00:46:57speaking too high you hear yourself go
- 00:46:58there what I want you to do is try to
- 00:47:00relax your vocal cords by speaking on
- 00:47:02the out breath so this time there you go
- 00:47:05that was it
- 00:47:07so you just heard the difference so
- 00:47:08here's my difference ready
- 00:47:10hello
- 00:47:12hello
- 00:47:14those are both me but they sound totally
- 00:47:16different so this time what we're going
- 00:47:17to do is we're going to take a deep
- 00:47:18breath in on the count of three and I
- 00:47:19want you to say hello on the out breath
- 00:47:22okay one two three hello
- 00:47:28that sounded good yes okay so signaling
- 00:47:32competence
- 00:47:34uh we now have a bunch of things that
- 00:47:37you can do including and probably one of
- 00:47:40the most important is learning
- 00:47:42how to take a breath and then talk on
- 00:47:45the out breath out can I add one more
- 00:47:47competence cue that I think is really
- 00:47:48easy yeah okay so hand gestures there's
- 00:47:52two sides of hand gestures one is
- 00:47:53visible right so we mentioned having a
- 00:47:55little you know wave hello greeting at
- 00:47:57the top of a video call or in person the
- 00:48:00next thing we look for in hand gestures
- 00:48:01is purpose
- 00:48:03what highly competent people did so we
- 00:48:05did a research study where we analyzed
- 00:48:06thousands of hours of TED Talks I was
- 00:48:09curious why do some TED Talks go viral
- 00:48:11and some don't so in our lab we analyzed
- 00:48:14thousands of hours counting cues coding
- 00:48:17he literally coded TED talks and looked
- 00:48:19at the view count we found that the most
- 00:48:21viral TED Talks use an average of 465
- 00:48:25gestures in 18 minutes
- 00:48:27whereas the least popular TED Talks use
- 00:48:30an average of 272 gestures it's almost
- 00:48:32half what happens here is the best Ted
- 00:48:35talkers
- 00:48:36they get on stage and they typically go
- 00:48:38good morning so they have a visible hand
- 00:48:40out of their pockets right in front and
- 00:48:42then what they do I'm going to demo this
- 00:48:44for you and by the way if you're just
- 00:48:46listening I'm gonna show some hand
- 00:48:47gestures along with my words and I'll
- 00:48:49see if this looks familiar to you this
- 00:48:51is every popular TED Talk
- 00:48:54today
- 00:48:55I want to talk to you about a big idea
- 00:48:59it's going to change your life in three
- 00:49:01different ways
- 00:49:03that is cueing the brain to say wow this
- 00:49:08person knows their content so well they
- 00:49:10can speak to me on two tracks
- 00:49:12they can speak to me with their verbal
- 00:49:14but they can also demo their Concepts
- 00:49:16along with their words so if I were to
- 00:49:18say today I have a really big idea and
- 00:49:20hold up my hands like I'm holding a
- 00:49:22penny
- 00:49:23you're like Vanessa looks so small your
- 00:49:26brain is more likely to believe my
- 00:49:28gesture than my word wow wow okay so let
- 00:49:33me just say
- 00:49:34if you want to watch this
- 00:49:36go to youtube.com melrobbins this entire
- 00:49:40episode The unabridged version we put
- 00:49:43them up there you can check it out it
- 00:49:44was very interesting because when you
- 00:49:46said big idea what she did everybody is
- 00:49:49she held up her fingers like making that
- 00:49:53gesture when like imagine if I were like
- 00:49:55it's really puny and now I'm making that
- 00:49:58tiny little like my fingers are like a
- 00:50:00quarter inch apart when she said it's a
- 00:50:03big idea and she showed me the hand
- 00:50:04signal for puny
- 00:50:06Vanessa's dead right
- 00:50:08my brain went right to the hand gesture
- 00:50:11and I was like wait a minute that
- 00:50:12doesn't match why the heck is she
- 00:50:15saying puny like why is she not saying
- 00:50:17puny because clearly it's a puny idea if
- 00:50:19she's making it that's really
- 00:50:21interesting so that this is where I
- 00:50:23think inauthenticity comes from so
- 00:50:25people who are inauthentic are saying
- 00:50:27one thing with their words but they're
- 00:50:29non-verbal their vocal doesn't match and
- 00:50:31our brain does not like this our brain
- 00:50:34is like wait a minute that was
- 00:50:35incongruent right like that didn't work
- 00:50:37so and by the way this is very hard to
- 00:50:39do so everyone has this thing I want to
- 00:50:40do a little experiment with you what I
- 00:50:42want you to do in a second is I want you
- 00:50:43to say five but I want you to hold up
- 00:50:46the number three okay ready yeah
- 00:50:49five five oh that's weird my brain
- 00:50:53literally went that's the wrong hand
- 00:50:56gesture Mel your brain was like stop
- 00:50:59stop that is because our brains also
- 00:51:03like to be congruent so our brains use
- 00:51:06our gestures as truth-telling and so
- 00:51:09what happens is it's this really
- 00:51:10interesting cycle of if you want to be
- 00:51:12shown up show up as competent the other
- 00:51:14thing you can think about in the first
- 00:51:1510 seconds and then throughout is how
- 00:51:17can you demo a concept with your hands
- 00:51:19now this is not interpretive dance I
- 00:51:21don't need to like good morning I'm so
- 00:51:23happy to be here you know I love you
- 00:51:26you're hilarious okay we don't have to
- 00:51:28do that but there is a difference of you
- 00:51:31know
- 00:51:31I'm so happy to be here I want to talk
- 00:51:33about two different things in the
- 00:51:34meeting today
- 00:51:35when someone holds up two and they say
- 00:51:37two not only does it make you look
- 00:51:39competent they think wow it really is
- 00:51:41too you're also hooking the other
- 00:51:43person's brain to think I better
- 00:51:45remember both
- 00:51:46you become more memorable with more
- 00:51:49purposeful gestures people believe your
- 00:51:51competence when your gestures and your
- 00:51:54words are congruent a very easy one what
- 00:51:57are mistakes
- 00:51:59that let's start with introverts what
- 00:52:02are mistakes that introverts make when
- 00:52:05it comes to body language
- 00:52:07okay so uh one of the biggest mistakes
- 00:52:09that we have identified there's there's
- 00:52:12a lot of them is with our facial
- 00:52:14expressions
- 00:52:15so I think with our facial expressions
- 00:52:16we forget how rich our face is in
- 00:52:20demonstrating emotions or cueing
- 00:52:22emotions
- 00:52:23so a big mistake that I see is people
- 00:52:25will fake smile
- 00:52:27I love smiling but there is nothing
- 00:52:29worse than fake smiling I do not believe
- 00:52:31in toxic positivity so people have been
- 00:52:33told smile smile more which I think is
- 00:52:37like the worst advice right I'm like
- 00:52:39smile purposefully don't smile more so a
- 00:52:42really simple mistake is someone will
- 00:52:43say yeah I'm so happy to be here
- 00:52:48incongruent and congruent so what will
- 00:52:51happen is introvert really wants to show
- 00:52:53up as their best out there come with the
- 00:52:54best intention or someone will hop on a
- 00:52:57video call and they're trying to be
- 00:52:58positive and so they'll have a lot of
- 00:53:00incongruent messages by trying to show
- 00:53:02warmth with a fake smile the problem is
- 00:53:04Dr Barbara Wilde and her Associates
- 00:53:06they actually looked at fake smiling and
- 00:53:09what they did is they showed people
- 00:53:10pictures of smiling people fake smiling
- 00:53:13people and neutral people by the way
- 00:53:15just the science of this a fake smile or
- 00:53:17a real smile reaches all the way up into
- 00:53:19these upper cheek muscles so if you were
- 00:53:21to smile all the way up into your upper
- 00:53:22cheek muscles they activate your crow's
- 00:53:25feet right that's a real smile only one
- 00:53:27in ten people can consciously activate
- 00:53:28those muscles so they really do happen
- 00:53:31with authentic happiness okay fake
- 00:53:34Smiles are only on the bottom half of
- 00:53:35the face so if I was in a face mask you
- 00:53:37could not see my fake smile right but
- 00:53:39you could see the smile lines in
- 00:53:41somebody's eyes if it's real so a real
- 00:53:44smile you actually make with your eyes
- 00:53:46exactly exactly okay upper cheek muscles
- 00:53:49slash eyes exactly so what happens is
- 00:53:52what happened this research experiment
- 00:53:54is she showed people pictures of real
- 00:53:56smiling people and people caught the
- 00:53:59happiness it actually affected their
- 00:54:01positive mood they felt happier
- 00:54:03when people saw the fake Smiles they
- 00:54:07caught nothing
- 00:54:08in other words
- 00:54:10cueing for real happiness actually makes
- 00:54:12you more contagious fake happiness makes
- 00:54:14you less and memorable nothing happens
- 00:54:16so the biggest mistake that will happen
- 00:54:18with introverts is they want to come
- 00:54:19across as warm and their only tool in
- 00:54:21their tool kit is smiling
- 00:54:23problem is there are the good thing is
- 00:54:25there are many other warmth cues so what
- 00:54:27are the other warmth cues that you can
- 00:54:28okay so I would if you're gonna smile
- 00:54:30smile for real and okay please please go
- 00:54:33look at your LinkedIn profile picture
- 00:54:34please please go look at your dating
- 00:54:36profile pictures I either want you
- 00:54:39neutral
- 00:54:40sexy or smiling all the way no fake
- 00:54:42Smiles okay so make sure that smile is
- 00:54:46all the way up into your eyes because if
- 00:54:47you have a fake smile in your LinkedIn
- 00:54:49profile picture you are literally
- 00:54:50signaling fake happiness inauthenticity
- 00:54:54so if you don't want to actually smile
- 00:54:56that is totally okay that's not your
- 00:54:57only warmth cue here are your other
- 00:54:58warmth options One a head nod so a slow
- 00:55:03triple nod one two three is an immediate
- 00:55:07warm signal wow one two three okay we
- 00:55:10can do that people yes so and by the way
- 00:55:12the funny thing about this the research
- 00:55:14found this just tickles me that when
- 00:55:17someone does a slow triple knot
- 00:55:20the other person speaks 67 percent
- 00:55:23longer
- 00:55:25wow it's like a non-verbal dot dot dot
- 00:55:27you're literally saying to someone tell
- 00:55:29me more I want to listen I want to hear
- 00:55:32you so a slow triple nod I think they
- 00:55:34teach that to therapists don't they I
- 00:55:37think they they teach the therapist
- 00:55:38triple nod yeah right so a slow triple
- 00:55:42knot very easy you don't have to smile
- 00:55:43it's just it's a it's a warmth cue the
- 00:55:45other thing that we found we did this in
- 00:55:46LinkedIn profile pictures
- 00:55:48if you add a simple head tilt do your
- 00:55:52scene is warmer
- 00:55:54so if I tilt my head to the side this is
- 00:55:57a universal response if I want to hear
- 00:55:58something better so if I say Mel do you
- 00:56:01hear that we automatically tilt our head
- 00:56:03and expose our ear that's a way that we
- 00:56:05want to hear better and so when you are
- 00:56:07on a video call on a date in your
- 00:56:09LinkedIn profile picture if you want to
- 00:56:10be seen as warm you can tilt your head
- 00:56:12to the side as if to say I am deeply
- 00:56:14listening I am really trying to hear you
- 00:56:17and it's much more natural than smiling
- 00:56:19maniacally this is fascinating so we've
- 00:56:22got the triple knot everybody we've got
- 00:56:24smile with your eyes we've got tilt your
- 00:56:26head slightly what are other warm cues
- 00:56:29okay so other warm key is vocal so let's
- 00:56:31talk about vocals those were three
- 00:56:32nonverbal cues vocal remember is the one
- 00:56:34that we often forget you have a lot of
- 00:56:36power in your voice so another warmth
- 00:56:38vocal cue is what I call vocalizations
- 00:56:41oh do we love a vocalization so
- 00:56:43vocalization is surround sound listening
- 00:56:46it's it's showing that you're listening
- 00:56:47so this is going to immediately make me
- 00:56:49sound warmer um
- 00:56:51oh I just did that oh I'm very warm yes
- 00:56:55so actually you have a very good balance
- 00:56:57smell of warmth and competence I was
- 00:56:58going to say you when you asked for an
- 00:57:00example but I was like that's way too
- 00:57:01Brown nosy so I didn't but you have you
- 00:57:04have a very good warmth of competence
- 00:57:06because you will vocalize for me so as a
- 00:57:09speaker when you nod at me I can see you
- 00:57:11nodding right now oh yeah I'm just doing
- 00:57:13it naturally yeah and that encourages me
- 00:57:16as a speaker I'm doing good
- 00:57:18that makes my crunchiness smoother
- 00:57:22oh
- 00:57:23that's so awesome so your warmth cues
- 00:57:27are gifts to awkward people when you
- 00:57:31show someone who's crunchy awkward
- 00:57:33afraid I'm listening to you
- 00:57:36um that was interesting oh aha you are
- 00:57:40gifting them lubricant you are saying
- 00:57:42you got this girl like I'm listening I'm
- 00:57:45hearing you this is super smooth which
- 00:57:48then makes me more smooth and so I
- 00:57:51there's two sides of why I wrote this
- 00:57:53book yes I want you to be more
- 00:57:55charismatic but I also want you to be
- 00:57:57more inspiring I want you to
- 00:58:00be contagious in a way that's gifting
- 00:58:02warmth and competence and so adding
- 00:58:06vocalization is a very easy way
- 00:58:07especially for my introverts remember my
- 00:58:10introverts I want you I want to teach
- 00:58:12you how to be heard about being loud
- 00:58:14so nonverbal cues vocalizations that's a
- 00:58:16way for you to participate in
- 00:58:17conversation without saying a word
- 00:58:19right so um
- 00:58:21oh that's fantastic easy all right do
- 00:58:24that again so what are the what are the
- 00:58:26other ones other than um
- 00:58:27oh ah wow what
- 00:58:32those are all warm globalization in fact
- 00:58:35doing them to right now to kind of give
- 00:58:37you the warm and fuzzies like a little
- 00:58:39bit should be like um that feels so good
- 00:58:41so whatever I I say vocalizations are
- 00:58:44kind of like a warming blanket it like
- 00:58:46makes the other person feel like wow I'm
- 00:58:48doing so good
- 00:58:50so you're doing better than good you're
- 00:58:52doing fantastic Vanessa how do you
- 00:58:56display competence what are some cues
- 00:58:58for competence all right so competence
- 00:59:02um low tone which we talked about
- 00:59:03already so not using The Accidental
- 00:59:04question reflection is really important
- 00:59:06explanatory gestures so being purposeful
- 00:59:08with our gestures eye contact eye
- 00:59:11contact is a hard one because I know
- 00:59:13that eye contact can be different for
- 00:59:14culture different cultures but what I
- 00:59:16want us to understand about eye contact
- 00:59:18is that eye contact produces a chemical
- 00:59:20so when we mutually gaze and they even
- 00:59:23found this happens through a screen so
- 00:59:26if I make eye contact with the camera we
- 00:59:28also produce this chemical oxytocin
- 00:59:30oxytocin is a very complicated chemical
- 00:59:33there's a lot of things in our body but
- 00:59:34for social purposes oxytocin is the
- 00:59:37chemical of connection
- 00:59:39when we are making eye contact when we
- 00:59:41first meet someone or we hop on video
- 00:59:42our bodies go
- 00:59:45oh we're both mutually gazing we must be
- 00:59:48friend not foe therefore let me produce
- 00:59:50the chemical that allows me to trust the
- 00:59:53more oxytocin that's in our bodies when
- 00:59:55we're communicating the more open we are
- 00:59:56the more we say yes the more we feel
- 00:59:59like ah I'm on the same page of this
- 01:00:01person so eye contact is one of the
- 01:00:05fastest ways to get or gift oxytocin now
- 01:00:09the amount of oxytocin is different I do
- 01:00:12not believe and I really want to repeat
- 01:00:13this I do not believe in 100 eye contact
- 01:00:16oh thank God okay because no for
- 01:00:20somebody with I have ADHD and I've
- 01:00:22noticed every time I talk every time I
- 01:00:25read anything about body language you're
- 01:00:27lying if you look away and I'm like I
- 01:00:29have a hard time holding eye contact for
- 01:00:33a long period of time and I know it has
- 01:00:35to do with the ADHD that that is correct
- 01:00:38that is correct so let's talk about this
- 01:00:39first of all I want to talk about
- 01:00:40looking up to the left is lying because
- 01:00:42that's a very a myth I want to bust
- 01:00:43second the worst advice that bad body
- 01:00:47language books give is make more eye
- 01:00:49contact no eye contact is great and it
- 01:00:52can produce oxytocin but actually we
- 01:00:55should not be making 100 eye contact or
- 01:00:57even 80 or 90 eye contact that is a
- 01:00:59territorial gesture
- 01:01:01our bodies know that when we're trying
- 01:01:03to process something mentally we look
- 01:01:04away so for example if I were to ask you
- 01:01:07to do some some math with me now if I
- 01:01:08were to say Mel what's 10 times 10
- 01:01:11uh five minus wait I'm not gonna make
- 01:01:14you do it but you immediately break eye
- 01:01:17contact 105. okay I looked up to do the
- 01:01:20math yeah you looked up all right and
- 01:01:22now I never noticed that but you're
- 01:01:24right I like I looked up to go like I
- 01:01:26looked up at an imaginary chalkboard and
- 01:01:29imagine 10 times 10 plus 5 105. and this
- 01:01:33is a really important thing for humans
- 01:01:35to do why if I ask you a complicated
- 01:01:37question a technical question even a
- 01:01:39memory based question oh tell me about
- 01:01:41your last job tell me about your last
- 01:01:42girlfriend you need to look up to access
- 01:01:45the memory or to access the knowledge
- 01:01:48you do like is that like a neurological
- 01:01:50thing yes yes because when think about
- 01:01:53this from a from a chemical perspective
- 01:01:55when we are talking we are bonding I
- 01:01:57want to make eye contact but if you ask
- 01:01:59me a hard question about my past or a
- 01:02:02math problem I need to break the eye
- 01:02:04contact stop producing the oxytocin so I
- 01:02:07can access that memory
- 01:02:08so it's our brain's way of saying don't
- 01:02:11give me too much input I need to access
- 01:02:13this input in this information over here
- 01:02:16so that's why it can be so confusing for
- 01:02:19people who are trying to make more eye
- 01:02:20contact no right I want you to make eye
- 01:02:22contact when you want to bond with
- 01:02:24someone absolutely especially in the
- 01:02:25first few seconds but when you're
- 01:02:27processing or accessing information I
- 01:02:30actually want you to look away because
- 01:02:31you're going to give a better answer and
- 01:02:33humans understand this right so if I
- 01:02:35were to if you were to ask me a very
- 01:02:37hard question that I didn't know the
- 01:02:38answer to and I went oh that's a great
- 01:02:40question
- 01:02:41you are more likely to believe my answer
- 01:02:43because I looked away to process it
- 01:02:47that's fascinating
- 01:02:49so
- 01:02:50um that's the first thing on a bus about
- 01:02:51eye contact is do not feel pressured to
- 01:02:53make more eye contact competent people
- 01:02:55make purposeful eye contact
- 01:02:58competent people they know that when
- 01:03:01they're trying to bond to connect
- 01:03:02they're right at you but when they're
- 01:03:04trying to access a competent answer
- 01:03:06they're accessing it over here or over
- 01:03:08here or over here so that's actually a
- 01:03:12mark of competence it's also a way to
- 01:03:13pause to introduce I am deeply thinking
- 01:03:16about what you just said so I can give
- 01:03:18you a really good answer
- 01:03:20second thing is we have done a ton of
- 01:03:22lie detection research in our lab in
- 01:03:23fact I almost almost we have one chapter
- 01:03:26on lie detection in the book I almost
- 01:03:28put it into its own book because it's so
- 01:03:30much research I want to bust a myth
- 01:03:32looking up to the left or looking up to
- 01:03:34the right does not mean someone is lying
- 01:03:37that means someone is accessing
- 01:03:39different information what I do think
- 01:03:41that people should do is know their
- 01:03:43lying tells I think a fundamental piece
- 01:03:46of information every single person
- 01:03:48should know about themselves is what
- 01:03:50they do when they lie so here's what I
- 01:03:52wait hold on let me just make sure I I'm
- 01:03:54so you're not saying here's a tell when
- 01:03:57someone else is lying you're saying what
- 01:04:00does it tell when you're lying that's it
- 01:04:02oh why do I need to know that
- 01:04:04you need to know that because you need
- 01:04:06to know when you are accidentally
- 01:04:08signaling in authenticity
- 01:04:09because what can often happen is you
- 01:04:11should know your online tell because
- 01:04:12hopefully you're not lying a lot but
- 01:04:14oftentimes people will do their lying
- 01:04:15tell when they're not even lying when
- 01:04:17they're nervous or afraid
- 01:04:20and it's signaling to the world I'm
- 01:04:22nervous and Afraid what's your lying
- 01:04:24tell so my lying tell is I hide my hands
- 01:04:27so I get my hands get really cold and I
- 01:04:30usually hide them or I clench them so if
- 01:04:32you see me ever have like a clenched
- 01:04:33fist I'm like keep it together keep it
- 01:04:35together keep it together keep it
- 01:04:36together so a clenched fist or a white
- 01:04:38knuckling it or I hide my hands I also
- 01:04:42um use a little bit of a disgust micro
- 01:04:43expression so we talked about fear as a
- 01:04:46micro expression discussed is when we
- 01:04:47crinkle our nose up and we Flash the
- 01:04:50whites of our teeth
- 01:04:51uh this is a like if I were to say oh I
- 01:04:54smell something bad disgust is a really
- 01:04:56common lying red flag because Liars
- 01:04:59including myself we hate lying it makes
- 01:05:02us feel dirty literally lying makes us
- 01:05:04feel dirty Liars will often use more
- 01:05:05Purell
- 01:05:07afterwards because they it makes them
- 01:05:08feel physically dirty so you'll see
- 01:05:10people if you ask someone so uh what do
- 01:05:12you think of the new girl
- 01:05:14oh yeah you know she's she's nice yeah
- 01:05:17you've got a disgust face as you say
- 01:05:20that and now as I'm watching you I'm
- 01:05:22like you're lying because you're saying
- 01:05:25she's nice but your face says disgust
- 01:05:27yeah so how do you though know your own
- 01:05:30tell because I'm sitting here trying to
- 01:05:32think no well I'm gonna give you I'm
- 01:05:35gonna give you that I know what it is
- 01:05:36this is a fun Friday night if you're
- 01:05:38willing to to kind of do this with a
- 01:05:39couple friends it's really fun to do
- 01:05:40this I highly recommend doing this to
- 01:05:42your partner my partner and I know are
- 01:05:44each other's tells which has made our
- 01:05:46marriage super honest which I love like
- 01:05:48radical honesty I'm all about it so
- 01:05:50here's what I want you to do okay get
- 01:05:52ready Chris I got date night one if you
- 01:05:55can film this also it's helpful to
- 01:05:57re-watch it together first I want you to
- 01:05:59open up your camera or your phone one I
- 01:06:03want you to tell me what you had for
- 01:06:04breakfast yesterday
- 01:06:06Okay the reason I can't remember is a
- 01:06:09recall test you need to know what you
- 01:06:12look like when you're recalling truth
- 01:06:14you will notice you'll probably look up
- 01:06:16to left look up to the right yeah I look
- 01:06:18to your left or touch your face I kind
- 01:06:21of I look to the left and then I looped
- 01:06:22my head around okay so that's and you
- 01:06:25also were tapping your foot you're sure
- 01:06:26was I oh I was okay yes okay cool okay
- 01:06:29so that's your recall test that's what
- 01:06:32you look like when you are accessing
- 01:06:33truthful information you're right you
- 01:06:36know why I click my foot it's like I'm
- 01:06:37cranking the brain back up come on I
- 01:06:40still can't remember what the hell I had
- 01:06:41for breakfast yesterday even though I'm
- 01:06:43cranking the foot and I'm looking to the
- 01:06:44left but okay like what was it what was
- 01:06:46it what was it what is today yesterday
- 01:06:48was Sunday I can't remember what I had
- 01:06:50for breakfast
- 01:06:52if I if I made you sit and think about
- 01:06:54it by the way it's okay if it takes you
- 01:06:55a couple seconds to think about it we'll
- 01:06:57see exactly what you look like or what
- 01:06:58Mel looks like when she's recalling
- 01:06:59truth oh I'm like scrunching my face up
- 01:07:03right now yeah I'm not sure I had
- 01:07:05breakfast yesterday and that could be
- 01:07:06the answer yeah I don't think I ate
- 01:07:08breakfast yesterday so we just saw what
- 01:07:12Mel looks like when she is recalling
- 01:07:14truth okay okay that's very important to
- 01:07:16know about someone because if you ask
- 01:07:18your teenage daughter
- 01:07:20did you hear about the drug incident at
- 01:07:22school
- 01:07:24and they use truthful recall cues you're
- 01:07:27good Okay cool
- 01:07:29so how do I know when I'm lying it's
- 01:07:32coming okay okay so the second question
- 01:07:34I want you to answer the camera and by
- 01:07:35the way what was it
- 01:07:37what was what did I have for breakfast I
- 01:07:39don't think I ate anything okay good
- 01:07:41okay got it so you can do the all-in-one
- 01:07:43take it's even better like I like the
- 01:07:44pausing we want to see what you do in
- 01:07:46those moments of like what was it what
- 01:07:47was it okay second question I want you
- 01:07:50to tell me your most embarrassing story
- 01:07:53The more embarrassing the better I want
- 01:07:55to deliver it right to camera this is
- 01:07:58how you look when you're recalling
- 01:08:00something that makes you nervous the
- 01:08:03biggest mistake that we make in lie
- 01:08:04detection is we confuse nervousness for
- 01:08:07Guilt got it they are different
- 01:08:10so when you recall your most
- 01:08:12embarrassing story and I want you to
- 01:08:13like feel it you're like really feel it
- 01:08:15I want you to see what you do when
- 01:08:17you're nervous that's your nervous tell
- 01:08:19and those are also things you don't want
- 01:08:21to show when you're trying to come
- 01:08:22across as confident because they're your
- 01:08:24nervous leaks so common nervous tells
- 01:08:26are mashing the lips
- 01:08:28oh I think I just did that yeah we like
- 01:08:31try to hold it in yeah common nervous
- 01:08:34tells are uh um touching the stomach the
- 01:08:38face that's often well like a little
- 01:08:41nervous do people do this on Zoom calls
- 01:08:43too you see them doing this all the time
- 01:08:47all the time all the time it's a great
- 01:08:49way to I mean I don't want you to like
- 01:08:51do this to your colleagues without them
- 01:08:52knowing it it's always good to do it
- 01:08:53honestly but it's very helpful to know
- 01:08:55like on my team we do team calls every
- 01:08:57week
- 01:08:58oh my God I would hate to be honestly
- 01:09:00nervous
- 01:09:02what'd you say it's helpful to know when
- 01:09:04I'm making a teammate nervous
- 01:09:06right like I have a wonderful big team
- 01:09:09and if I share oh we're having a big New
- 01:09:11Year's launch and how does everyone feel
- 01:09:12and I know my team member's nervous tell
- 01:09:16and I see it on a zoom call I can say
- 01:09:18hey Rob are we are we good on that like
- 01:09:21any any hesitations any Hang-Ups that
- 01:09:24then gives him permission to say I don't
- 01:09:26know if the graphics are going to be
- 01:09:27ready in time
- 01:09:28so a deeper way to interact I believe is
- 01:09:31radical honesty where on my team we know
- 01:09:33each other's nervous tells so I can
- 01:09:35address them right can you give us the
- 01:09:38top five
- 01:09:40signs
- 01:09:42that somebody is nervous based on their
- 01:09:44body language yes so uh touching the
- 01:09:47hands touching the face
- 01:09:48touching the stomach that actually comes
- 01:09:50out of Cornell University they actually
- 01:09:51found that when we're nervous We Touch
- 01:09:52our stomach or we cleanse our stomach or
- 01:09:55we touch our face
- 01:09:57um third is uh purposeless gestures so
- 01:10:00ringing the hands cracking the knuckles
- 01:10:02touching the back of the neck gestures
- 01:10:05that have no purpose
- 01:10:07um
- 01:10:11with the necklace playing with your
- 01:10:13necklace fidgeting those are also false
- 01:10:15purposeless gestures
- 01:10:16uh adding unnecessary pauses or awkward
- 01:10:20pauses so some of the middle of a talk
- 01:10:23and
- 01:10:24they're they're really trying to explain
- 01:10:26it but they're pop their pausing is mid
- 01:10:30midward or mid-sentence like that
- 01:10:33if you call out somebody on a zoom
- 01:10:36meeting
- 01:10:37so they're nervous tell do they get more
- 01:10:39nervous
- 01:10:41it depends on how you do it right
- 01:10:42intention is everything here so I don't
- 01:10:45like being like that gotcha yeah that
- 01:10:48that's not a good way to interact with
- 01:10:49cues however if I notice like I'm on a
- 01:10:51team call and I say hey everyone we're
- 01:10:53having a big news launch and I noticed
- 01:10:55one of my team members shows a cluster
- 01:10:57of three nervous tells one one cue by
- 01:11:00itself does not usually mean anything
- 01:11:01right like for example we're going to
- 01:11:03talk about lying in the last the last
- 01:11:05question
- 01:11:06one of the top lying red flags is
- 01:11:07touching the nose
- 01:11:09so Liars have um we have a very specific
- 01:11:12kind of tissue in our nose and research
- 01:11:14has found that when we lie and we're in
- 01:11:16guilt it uh swells and it causes our
- 01:11:19nose to itch so Bill Clinton during his
- 01:11:21Monica Lewinsky testimony when he lied
- 01:11:23he touched his nose 26 times in his
- 01:11:26truthful testimony he touched his nose
- 01:11:28twice
- 01:11:29so this is a response that we have so um
- 01:11:32are you lying right now because you just
- 01:11:34touched your nose no I'm showing you I'm
- 01:11:35showing you because
- 01:11:37but also what if you have a geez what if
- 01:11:41you have a cold so one cue by itself is
- 01:11:43never good it's three cues so if I see
- 01:11:46someone knows touch
- 01:11:47and another
- 01:11:49um uh like interesting lying tell is a
- 01:11:52shame touch When We Touch the side of
- 01:11:53our forehead we often do this when we're
- 01:11:55very embarrassed it's an eye blocking
- 01:11:56Behavior
- 01:11:57and I see a lip purse
- 01:12:01so we press our lips into a hard line
- 01:12:03that's three very very big red flags in
- 01:12:06a row that's when I either will pause
- 01:12:08the zoom call and I'll be like hey
- 01:12:09everyone I just want to check in Rob
- 01:12:11does this sound doable to you this
- 01:12:13launch timeline are we good on this
- 01:12:14anything that I should know or we should
- 01:12:16that we're not thinking about
- 01:12:18that's me not me saying rob I saw you
- 01:12:21touch your nose which is like terrible
- 01:12:24but it's me checking in with him or I
- 01:12:26might afterwards hang up the zoom call
- 01:12:28text him or call him or email and say
- 01:12:31hey are you good with the launch I just
- 01:12:32want to make sure
- 01:12:34I believe in that got it okay that's
- 01:12:37super cool so how do I tell what my
- 01:12:39lying tell is okay so the last question
- 01:12:41so we did what you had for breakfast
- 01:12:43your most embarrassing story the last
- 01:12:44one is the most important I want you to
- 01:12:46make up an embarrassing story that did
- 01:12:49not happen to you and tell it to the
- 01:12:51camera and try to convince me it
- 01:12:53happened to you
- 01:12:54this is an example of what you do when
- 01:12:57you're trying to make up a completely
- 01:12:59false story and you will see exactly
- 01:13:01what you do when you lie wow
- 01:13:04that's so cool it's fine I want to do
- 01:13:07some rapid fire questions okay okay
- 01:13:11um so what are your top tips
- 01:13:15for displaying charisma
- 01:13:17and being more influential
- 01:13:21on a zoom call
- 01:13:24okay so on a zoom call specifically
- 01:13:29there's a couple nonverbal cues that
- 01:13:30translate really well over camera so one
- 01:13:33of them you do a lot which is a lean so
- 01:13:35a lien is a universal Charisma cue the
- 01:13:37reason for this is because when we're
- 01:13:38trying to understand something better
- 01:13:40when we activate our five senses we lean
- 01:13:42in we hear something better we lean in
- 01:13:44we want to see something better we lean
- 01:13:45in we want to smell something we lean in
- 01:13:46so a lean cue is what you can do on a
- 01:13:49zoom call when someone says something
- 01:13:50super interesting or powerful we do this
- 01:13:53in person but on Zoom we forget that we
- 01:13:55have that kind of personal reaction so
- 01:13:56if you were to say something Mel that
- 01:13:58was super impactful I would go really
- 01:14:01wow that's so interesting not even a lot
- 01:14:03just a couple of inches I want to do a
- 01:14:06little experiment here so you can
- 01:14:07actually feel this wherever you are
- 01:14:09right now if you're sitting or standing
- 01:14:11or running or cooking I want you to lean
- 01:14:14forward just two inches go ahead and try
- 01:14:16it with me
- 01:14:18what research has found is that when you
- 01:14:20lean forward two inches it actually
- 01:14:22activates a pre-action part of your
- 01:14:25brain it literally makes you more
- 01:14:27motivated
- 01:14:28and so what can happen is when you lean
- 01:14:31in it makes you a better listener it
- 01:14:34also is contagious it tells the other
- 01:14:36person wow they like what I'm saying so
- 01:14:39much they're literally trying to lean in
- 01:14:41to activate what I'm saying so you want
- 01:14:44to use the lean very purposely when you
- 01:14:46hear something good or when you're
- 01:14:47saying something that you want someone
- 01:14:49to pay attention to so if I for example
- 01:14:52even on this interview when I'm saying
- 01:14:53something that I really strongly believe
- 01:14:56in I will bold it by adding a liens I'll
- 01:15:00say this is one of the most important
- 01:15:03things I could share today
- 01:15:04that is a cue for you bold
- 01:15:07bold listen to this so liens for you
- 01:15:10listening and as a speaker I love that
- 01:15:13easy is there any phrase or something
- 01:15:18that you suggest particularly somebody
- 01:15:20who's shy or introverted to say or do
- 01:15:24during a virtual meeting to be more
- 01:15:27influential ah okay we didn't even talk
- 01:15:29about verb verbs we didn't even talk
- 01:15:31about words so words are incredibly
- 01:15:33important aspect of our Charisma that we
- 01:15:35also need to address right so for for
- 01:15:38verbal power what you want to do
- 01:15:41especially for my introverts and
- 01:15:43especially on a video call is use warmth
- 01:15:46verbal cues we actually did a study with
- 01:15:49Dr Paul Zach after Paul Zak is a big
- 01:15:51oxytocin researcher he's incredible he's
- 01:15:53one of my good friends where I wanted to
- 01:15:55know during the pandemic if saying warm
- 01:15:58words could stimulate connection so in
- 01:16:02other words I'm on a video call if we
- 01:16:03were in person Mel you and I would be
- 01:16:05hugging we'd you know high five we'd
- 01:16:07have some sort of touch I want to know
- 01:16:09could you replace that verbally what we
- 01:16:11found was we had people wear he created
- 01:16:13a software that people wear that
- 01:16:14measures their skin conductance their
- 01:16:16physiology when I say I'm sending a
- 01:16:19virtual high five
- 01:16:21I wish I could give you a digital hug
- 01:16:24I'm uh giving you a warm wave from here
- 01:16:27when I say those words it actually
- 01:16:29triggers a physiological response on
- 01:16:31your skin
- 01:16:32so one thing that you can do in the very
- 01:16:34start of a call or the very end of call
- 01:16:35is oh I wish I could give you a hug a
- 01:16:39virtual one will have to do oh or you
- 01:16:41know this has been so lovely talking to
- 01:16:42you I just feel so much warmth and I
- 01:16:44just had such a great time connecting
- 01:16:45with you using warm words connection
- 01:16:48warmth trust hug handshake they actually
- 01:16:52trigger a physiological response the
- 01:16:53other person so if you can use those
- 01:16:55warm words is a very easy way to trigger
- 01:16:57more warmth that's fantastic easy okay
- 01:17:00terrific what about emails how do you
- 01:17:03display more influence more Charisma in
- 01:17:06an email what is the pros what's the
- 01:17:09danger zone okay so remember the good
- 01:17:11news is by the way I just want to say a
- 01:17:14big rule here I'm sharing a lot of cues
- 01:17:17some of these cues you're gonna hear and
- 01:17:19you're going to be like oh that one is
- 01:17:21so good great some of the keys I'm going
- 01:17:23to say and you're going to be like
- 01:17:25I don't know about that that's good I
- 01:17:27actually want you to follow your
- 01:17:28instinct there are 96 cues in the book
- 01:17:31it's like a recipe there are some
- 01:17:33ingredients you're not going to like and
- 01:17:35I don't want you to do cues that you
- 01:17:36don't like for example
- 01:17:37um one of the cues I teach is a steeple
- 01:17:39right so it's when you just touch your
- 01:17:41fingers together and you make sort of
- 01:17:43like a church steeple if you watch Shark
- 01:17:44Tank Kevin O'Leary loves this gesture
- 01:17:46yes some people love it some people hate
- 01:17:50it if you love it great if you don't
- 01:17:51discard it so what I'm about to share Q
- 01:17:54wise I want you to make sure that you
- 01:17:56actually like it before you use it like
- 01:17:57you're able to use different ingredients
- 01:17:59like that's actually a good thing
- 01:18:01I totally forgot what the question was
- 01:18:02no problem actually let me ask you this
- 01:18:05one what are the danger zone cues on a
- 01:18:09virtual meeting what you can never do
- 01:18:11okay so great okay so danger zone key is
- 01:18:14in a virtual meeting one I always always
- 01:18:17always want you to front with the camera
- 01:18:21so research is very very clear what does
- 01:18:24that mean front with the printing okay
- 01:18:26so when we are aligned on Parallel Lines
- 01:18:29with someone our brain likes it so
- 01:18:31fronting is when I angle my toes my
- 01:18:34torso and my top towards the camera
- 01:18:36research has found that if I were to
- 01:18:38give the entire interview with one
- 01:18:41shoulder angled back and my toes angled
- 01:18:43out it would actually make it hard for
- 01:18:45you to believe me it would make it
- 01:18:47really hard for you to open up to me and
- 01:18:49so a mistake that I often see on Zoom
- 01:18:51calls is people will either angle out or
- 01:18:53the worst of the worst they have their
- 01:18:55camera on their side and they're typing
- 01:18:59like this
- 01:19:00oh yes I hate that I hate it I'm like
- 01:19:04just turn the damn camera off yes I
- 01:19:07would rather so one thing I want you to
- 01:19:09make sure of is your setup not only are
- 01:19:11you a foot and a half away but you are
- 01:19:13on Parallel Lines with the other person
- 01:19:15so you're angling your toes your torso
- 01:19:18and your head towards them this is both
- 01:19:19on zoom and in person even in person
- 01:19:21when someone is kind of angled out and
- 01:19:23they're trying to talk to you you can
- 01:19:25literally feel the disengagement the
- 01:19:27reason for this is because our toes are
- 01:19:30sort of Secret Windows into the soul
- 01:19:31that's what I like to call them your
- 01:19:34toes the way that they're pointed
- 01:19:36usually indicate a secret direction that
- 01:19:38you want to go so I have noticed
- 01:19:39anecdotally that when someone is ready
- 01:19:42to leave a conversation you're at a
- 01:19:43networking event or at a holiday party
- 01:19:45and they have to go to the bathroom or
- 01:19:47they're kind of done they will angle
- 01:19:49their toes towards the exit
- 01:19:51wow their body is like we gotta go we
- 01:19:55want to go so if I'm angled away from
- 01:19:58you with my toes angled towards the exit
- 01:20:00you're subconsciously picking up on the
- 01:20:02fact that part of me is left the
- 01:20:04conversation you know what I'm realizing
- 01:20:07that's
- 01:20:08stage one of me trying to get my husband
- 01:20:11Chris to leave a party I go up and walk
- 01:20:15up to him but I'm angled toward the door
- 01:20:18like let's go and I do that physically
- 01:20:21without realizing it before I put my
- 01:20:23hand on my back and they're like let's
- 01:20:25go so so interesting okay so we know
- 01:20:28danger zone you got to you gotta face
- 01:20:32the camera you got to be pointed at the
- 01:20:34camera toes at the camera otherwise
- 01:20:36you're signaling lack of interest and
- 01:20:39not that competent either if you're not
- 01:20:41paying attention another digital queue
- 01:20:43is a facial cue that I wanna I just want
- 01:20:45to point out so
- 01:20:46um resting bothered face right resting
- 01:20:50bothered face is when at rest our
- 01:20:52Facebook looks bothered
- 01:20:54um I have resting bothered face rather
- 01:20:56badly and that is important to
- 01:20:58understand about yourself because
- 01:20:59sometimes at rest people will say are
- 01:21:02you angry are you tired you should know
- 01:21:06what your resting face looks like
- 01:21:08so for example if your resting face my
- 01:21:12resting face looks like sadness so
- 01:21:14sadness is universal micro expression so
- 01:21:16sadness is when are the corners of our
- 01:21:18mouth turn down into an upside down U
- 01:21:20and when our eyelids droop and sometimes
- 01:21:23even our our eyebrows pinch together
- 01:21:25when I'm at rest I tend to look a little
- 01:21:28sad because that's how my mouth points
- 01:21:32this is important for me to know because
- 01:21:34if you look sad at rest people are going
- 01:21:37to assume you're disappointed you're low
- 01:21:39energy how about anger what if you have
- 01:21:42anger so anger is a different look I
- 01:21:44don't have this but I know people who do
- 01:21:45so people I do have a yeah who have
- 01:21:48anger at rest they pinch their eyebrows
- 01:21:51with these two vertical lines appear in
- 01:21:54between their eyebrows they might be
- 01:21:55concentrating but they look a little
- 01:21:57irritated a little frustrated a little
- 01:21:59angry
- 01:22:00none of these are right or wrong but
- 01:22:02it's important to know how people might
- 01:22:04be perceiving you when you're just
- 01:22:05listening so since I know that I look
- 01:22:08sad I work hard especially when I'm
- 01:22:11listening to someone and trying to
- 01:22:12encourage them to dial up warmth
- 01:22:15if you know that you look angry at rest
- 01:22:18it's really important for you to dial up
- 01:22:22making someone feel reassured making
- 01:22:24someone feel like they're not
- 01:22:25frustrating you that you're really happy
- 01:22:27with them that way verbally you're
- 01:22:29overcoming that resting face yeah so
- 01:22:32like the three head nod the um yeah oh
- 01:22:36wow yeah okay see I just got rid of the
- 01:22:40[Β __Β ] face and now I'm signaling that
- 01:22:42I'm taking the cues here this is great
- 01:22:45all right now what are strategies for
- 01:22:49dialing up Charisma and influence warmth
- 01:22:52and competency in emails okay emails yes
- 01:22:56so I love in an email the most important
- 01:22:59thing you have to do in email is break
- 01:23:01social scripts
- 01:23:03so what happened in the email we're so
- 01:23:05overflow overload with email so I love
- 01:23:09running tests on our email newsletter so
- 01:23:10we have an email newsletter and I can
- 01:23:12actually see what's getting open rates
- 01:23:14what's getting click rates and one thing
- 01:23:15that we've found is anytime we are we
- 01:23:18trigger someone's autopilot is when we
- 01:23:20use a subject like follow-up
- 01:23:23or information
- 01:23:25or update or next week's meeting
- 01:23:31telling the other person go to sleep
- 01:23:35go to sleep so are you saying we can
- 01:23:37have fun in work emails yes now fun what
- 01:23:41I mean is use Charisma verbal cues so
- 01:23:44there is this is Art not science
- 01:23:47certain words trigger an emotional
- 01:23:51response okay so one study this is a
- 01:23:54really interesting study what they did
- 01:23:56is they wanted to know if achievement
- 01:23:59oriented words could make people achieve
- 01:24:02more so achievement Oriental words are
- 01:24:04words like win success Master achieve
- 01:24:08compete race
- 01:24:10even me just saying the word win
- 01:24:13could actually change the way your brain
- 01:24:15thinks so here's what they did a very
- 01:24:16simple experiment they write people into
- 01:24:17their lab
- 01:24:18they slip up into two different groups
- 01:24:20the first group got an intelligence test
- 01:24:23with a very simple set of directions
- 01:24:25these directions were completely
- 01:24:26autopilot socially scripted sterile
- 01:24:28please take the following test the best
- 01:24:31of your ability you have 10 minutes to
- 01:24:33complete it please use a pencil okay
- 01:24:35very very basic directions you've read a
- 01:24:37million times before the second set of
- 01:24:39directions was the same word count so
- 01:24:42not longer not shorter but they
- 01:24:45sprinkled in they swapped in a couple of
- 01:24:47achievement oriented words
- 01:24:49so uh please perform well on this
- 01:24:52achievement test the more answers you
- 01:24:53can win correctly the better please
- 01:24:56succeed with a pencil right so they just
- 01:24:58sprinkled in yeah two words they found
- 01:25:01that just three or four achievement
- 01:25:03orange Awards not only made them perform
- 01:25:05better on the intelligence test it
- 01:25:09doubled
- 01:25:10doubled the participants desire to keep
- 01:25:12working on the test wow that's pretty
- 01:25:15cool it's so cool because it means in
- 01:25:18your emails you can gift Behavior change
- 01:25:21okay so for Charisma which impacts
- 01:25:24influence and income and uh interest or
- 01:25:28in whatever the heck they are uh impact
- 01:25:30so for email what words do we want to
- 01:25:33use are we throwing in emojis and Gifts
- 01:25:35like how does this work obviously not
- 01:25:37all caps and tons of explanation points
- 01:25:39but no no okay so what I like in an
- 01:25:42email is to have it I have samples of
- 01:25:44this in the book if you want to like
- 01:25:45read a template is I want you to have
- 01:25:48warm words a couple of warm words warm
- 01:25:50words trigger the warm and fuzzies so so
- 01:25:53happy to connect with you last week I'm
- 01:25:55so looking forward to collaborating in
- 01:25:56our meeting next week when people read
- 01:25:58words like collaborate they are
- 01:26:00literally more likely to be
- 01:26:01collaborative okay so you were actually
- 01:26:04gifting Behavior what I want you to
- 01:26:05think about when you're writing an email
- 01:26:06this is a really weird way to write an
- 01:26:08email but it works
- 01:26:09how do I want someone to think feel and
- 01:26:13behave after reading this email
- 01:26:15if you want them to be warm and
- 01:26:17collaborative and open and happy and
- 01:26:19trustworthy use those words you are
- 01:26:21literally gifting them that feeling but
- 01:26:23if you want them to get it done be
- 01:26:25productive and efficient let's
- 01:26:27brainstorm let's power through onward
- 01:26:29let's do it I want you to gift more
- 01:26:32competent words
- 01:26:33so the perfect email yes has a balance
- 01:26:36of let's connect let's collaborate I
- 01:26:38can't wait for the meeting next week and
- 01:26:40let's blast through this agenda I can't
- 01:26:43wait to hit our goals we're gonna do
- 01:26:45everything together onwards Vanessa you
- 01:26:47know what I hear is I hear enthusiasm I
- 01:26:50hear confidence in those words you're
- 01:26:52displaying that which then signals to me
- 01:26:55that I'm on a team that wants to do that
- 01:26:57you want to know one word I don't like
- 01:26:59in an email oh tell me I hate that Trend
- 01:27:04that started a couple years ago
- 01:27:07where people would generically sign
- 01:27:09everything best best best to me as a
- 01:27:14sign off
- 01:27:15is like passive aggressive not
- 01:27:18interested phony pretending I give a
- 01:27:21[Β __Β ] that's what best means to me and
- 01:27:23it's socially scripted right like yes it
- 01:27:26doesn't even mean best it doesn't even
- 01:27:27mean anything a little experiment that
- 01:27:29we did in our newsletters is I was
- 01:27:31trying different sign-offs and I wanted
- 01:27:33to know if I could change like people's
- 01:27:36perception of Me based on the side off
- 01:27:37and so now I use after a series of tests
- 01:27:40always every setup of my email is to
- 01:27:42your success Vanessa oh thank thank you
- 01:27:46Vanessa it's a gift it's like success
- 01:27:50I love that and you know what I just
- 01:27:52noticed hmm
- 01:27:53I
- 01:27:55spoke
- 01:27:57at the end of my breath so I was like oh
- 01:27:59thank you Vanessa like I went up on that
- 01:28:02and I don't know if that means that I
- 01:28:04was not being uh I actually mean it so
- 01:28:08now I'm going to breathe
- 01:28:09thank you Vanessa
- 01:28:11[Laughter]
- 01:28:13but it but actually that was authentic
- 01:28:15because you were up it was it was a
- 01:28:17compliment it was appeasement yes so you
- 01:28:19were encouraging liking so you went
- 01:28:21really high because you loved it well
- 01:28:23you did well we're around babies and
- 01:28:24puppies we go really high like this
- 01:28:26because we really really want them to
- 01:28:28feel good that's good oh that's so nice
- 01:28:31yeah but but remember all of our all of
- 01:28:35our uh people Pleasers out there
- 01:28:39speaking like that around puppies and
- 01:28:42babies and when you truly mean it
- 01:28:45because you want to compliment something
- 01:28:46someone that's great
- 01:28:48speaking like that all the time because
- 01:28:50you are seeking reassurance or seeking
- 01:28:53being liked that's killing your ability
- 01:28:56to be respected and it's also not
- 01:28:58authentic and this works with toddlers
- 01:29:01right I have a toddler four and a half
- 01:29:03she's not even taller anymore if I'm
- 01:29:05serious with my toddler I go real low
- 01:29:08right I'm real I'm like Sienna uh-uh we
- 01:29:12are not doing that and she hears it so
- 01:29:14you also can use when you're talking to
- 01:29:16your baby or your puppy or a toddler and
- 01:29:18you're like good job wonderful job don't
- 01:29:20touch that
- 01:29:22there's a big difference they hear that
- 01:29:24too little ones there ever oh do they
- 01:29:27ever like when Chris lowers his tone of
- 01:29:29voice everything in this house stops
- 01:29:32when the three kids are here so another
- 01:29:34quick question
- 01:29:35what are the body language cues
- 01:29:40that somebody that you're dating is into
- 01:29:43you ooh how fun okay so when we really
- 01:29:47like something we want to get as close
- 01:29:49as possible we also are trying to
- 01:29:50produce as much oxytocin we have not
- 01:29:52talked about haptics which is a fancy
- 01:29:54word for touch so this is a little bit
- 01:29:56different culture culture but
- 01:29:57universally when we physically touch in
- 01:30:00any ways that can be an arm touch a hug
- 01:30:01a cheek kiss a back Pat We produce
- 01:30:04oxytocin that chemical connection so
- 01:30:06when we really like someone we are
- 01:30:08really wanting to produce that oxytocin
- 01:30:10so if someone's very into you they will
- 01:30:13look for any and every opportunity to
- 01:30:15touch right so extra long hug two cheek
- 01:30:19kiss they reach across the table they
- 01:30:20touch your hand they touch your back
- 01:30:22when you're walking by they touch your
- 01:30:23shoulder when they laugh they touch the
- 01:30:25side of your arm those are all conscious
- 01:30:28and subconscious ways of saying I want
- 01:30:30more chemical I want more oxytocin
- 01:30:32because oxytocin is what gets us to kiss
- 01:30:34it's what makes us feel really
- 01:30:36attractive the more oxytocin that's
- 01:30:38flowing through our bodies the more we
- 01:30:39feel like wow
- 01:30:40this person and I we are just getting
- 01:30:43each other so looking for lots of
- 01:30:45opportunities to touch this is also that
- 01:30:47you can signal that you're very into
- 01:30:49someone right is taking small
- 01:30:50opportunities to touch a note here is as
- 01:30:54you move up the arm the touch becomes
- 01:30:56more intimate
- 01:30:58so the least intimate part of the body
- 01:31:00is the hand right we hand shake that's
- 01:31:03because we can handshake someone really
- 01:31:04far away from our torso and our most
- 01:31:06vulnerable parts of our body right yeah
- 01:31:08so that's the least intimate if you are
- 01:31:10not that into someone or you're not sure
- 01:31:12you'll you'll notice the hand touching
- 01:31:13so not only handshake but someone might
- 01:31:15touch your hand or touch the back of
- 01:31:16your hands that's the least intimate the
- 01:31:18farther up the arm you go into the Torso
- 01:31:21into the back the more intimate the
- 01:31:22touch is so I always say start slow
- 01:31:25right that's right and you know what
- 01:31:27happens when you reach the armpit it's
- 01:31:29ticklish
- 01:31:30and very intimate and just very into it
- 01:31:33that's right and it activates those
- 01:31:35pheromones too
- 01:31:37um let's talk disrespect oh yes how does
- 01:31:41somebody that is charismatic
- 01:31:44handle disrespect with warmth and
- 01:31:47confidence so
- 01:31:51first of all you want to activate
- 01:31:53reciprocity remember that the more
- 01:31:56charismatic we are the more contagious
- 01:31:57we are so the very very first step is
- 01:31:59what we've been talking about this
- 01:32:00entire time which is you want to Signal
- 01:32:02warmth and competence and hope they
- 01:32:04catch up that's the very first thing
- 01:32:06right if you are feeling cold disrespect
- 01:32:09dismissal
- 01:32:11um one of the things that drives me
- 01:32:12crazy is like dismissive body language
- 01:32:14someone who kind of isn't actually
- 01:32:16engaging with me so the very first thing
- 01:32:18I try is I gift them a lot of warmth and
- 01:32:21competence and this is really important
- 01:32:22our instinct when someone is snubbing us
- 01:32:26or disrespecting us is to pull away
- 01:32:29our instinct is to go on offensive or
- 01:32:31defensive that is actually what I don't
- 01:32:34want you to do the moment that someone
- 01:32:35disrespects you if you go on offensive
- 01:32:37which is it's your fault how dare you I
- 01:32:40don't like you you are immediately going
- 01:32:42to trigger more disrespect right I also
- 01:32:44don't want you to go on defensive it's
- 01:32:45not me it's not my problem I I don't you
- 01:32:48know it's not all about it's all about
- 01:32:49you not me that also makes you someone
- 01:32:52disengaged so instead I want you to
- 01:32:53fight your instinct and gift
- 01:32:56gift warmth gift competence hope that
- 01:32:59rubs off on them
- 01:33:00second if it doesn't work if you're if
- 01:33:02you're gifting and it's not happening to
- 01:33:04you
- 01:33:04I believe in direct radical transparency
- 01:33:08and direct honesty saying exactly what
- 01:33:10you need and sometimes that's hey I
- 01:33:13don't know if you're feeling this I
- 01:33:14don't know if you're into this you seem
- 01:33:15really frustrated but here's what I need
- 01:33:17today
- 01:33:18I will often call out and use words like
- 01:33:21upset frustrated confused hard difficult
- 01:33:25to talk to sometimes calling out the
- 01:33:28emotion allows the person to correct you
- 01:33:31so in times I've said you know I can see
- 01:33:33you're a little bit upset or I can see
- 01:33:35her a little bit frustrated and they'll
- 01:33:36say no I'm not frustrated I'm
- 01:33:38disappointed ah
- 01:33:41now we're getting somewhere so if you
- 01:33:44offer a word that you think they're
- 01:33:46feeling they'll either say yes I am
- 01:33:49frustrated I don't know why XYZ deadline
- 01:33:51wasn't meant or they correct you with
- 01:33:53the right emotion that gives you so much
- 01:33:55information so hopefully you can move
- 01:33:57past this respect and actually have a
- 01:33:59productive conversation as opposed to
- 01:34:00this
- 01:34:01back and forth it's not working amazing
- 01:34:04one final question and this is a gift to
- 01:34:08my shy introverts out there
- 01:34:10okay can you give us five surprising
- 01:34:14silent
- 01:34:16charismatic cues that will help someone
- 01:34:21command respect yes so the most
- 01:34:24important one for introverts silent is
- 01:34:27mirroring
- 01:34:28so mirroring is a highly charismatic cue
- 01:34:30because when we really like someone when
- 01:34:33we're on the same page with them what
- 01:34:34research has found is that we
- 01:34:36subconsciously mirror they're nonverbal
- 01:34:39so if you're with someone and you don't
- 01:34:41want to speak you don't want to share a
- 01:34:42lot the verbal is maybe less of your
- 01:34:44favorite mode of communication one gift
- 01:34:46you can give them to be highly
- 01:34:48charismatic yourself is to mirror them
- 01:34:50very subtly
- 01:34:52so if they are leaning in you're leaning
- 01:34:54in if they're nodding their head a lot
- 01:34:57you nod your head a lot if they're using
- 01:34:58less gestures maybe you use less
- 01:35:00gestures this is a way that highly
- 01:35:02charismatic people will dial up or dial
- 01:35:04down Oprah does this exceptionally well
- 01:35:06watch her interviews with high energy
- 01:35:09people her high energy interviews she
- 01:35:11dials up her energy she literally uses
- 01:35:14more hand gestures more movement more
- 01:35:16leans more nods she's more expressive
- 01:35:18with her face
- 01:35:19in her low energy interviews she doesn't
- 01:35:22try to convince them or change them she
- 01:35:24matches she dials down she becomes less
- 01:35:26expressive yeah she uses more calm hand
- 01:35:28gestures so mirroring is one okay the
- 01:35:31second one is an eyebrow raise so an
- 01:35:33eyebrow raise is a universal gesture of
- 01:35:35I'm listening I'm open tell me more
- 01:35:38that the kind of funny one is
- 01:35:40romantically if I were to you know Mel
- 01:35:42signal to you across the bar and go you
- 01:35:43know
- 01:35:44with my eyebrows it's a signal of
- 01:35:47Interest right over again all right yeah
- 01:35:49right so that's signal of Interest so
- 01:35:51introverts
- 01:35:53and do this instead of speaking so if
- 01:35:55you're in a board room or in a zoom
- 01:35:57meeting on a date and you want to
- 01:35:59encourage someone by saying I'm
- 01:36:00listening tell me more
- 01:36:02you can literally raise your eyebrows up
- 01:36:04you can also do this while you're
- 01:36:05speaking so um uh Neil deGrasse Tyson
- 01:36:08uses this queue a lot so he I found this
- 01:36:11great uh quote with him where he said he
- 01:36:14writes books based on eyebrow raising
- 01:36:17things he says so one little test he
- 01:36:20does is he goes on airplanes
- 01:36:22by the way I would love to sit next to
- 01:36:24Neil deGrasse Tyson on an airplane heels
- 01:36:26in airplanes and he starts talking to
- 01:36:28the person next to him and he shares a
- 01:36:29bunch of facts about space
- 01:36:31he's an astrophysicist Space and Science
- 01:36:33and he says every time the other person
- 01:36:36goes really and raises their eyebrows up
- 01:36:39he writes it down
- 01:36:40and he says he only puts things in his
- 01:36:43book that people raise their eyebrows at
- 01:36:45because it's cool specific Cube
- 01:36:47curiosity so you can raise your eyebrows
- 01:36:49we can also look for eyebrow raises okay
- 01:36:51so that's number two number three yeah I
- 01:36:53noticed when you raise your eyebrows you
- 01:36:54also cocked your head is that another
- 01:36:56way to demonstrate
- 01:36:58so command respect am I allowed to do
- 01:37:01three and four which is the head tilted
- 01:37:02nodding because of course they're so
- 01:37:04good so warming so knotting and head
- 01:37:07tool thing and then I want to do a
- 01:37:08different one I'm going to say
- 01:37:10specifically mirroring empathy and what
- 01:37:13I mean by this is introverts have a
- 01:37:16superpower they are so good at observing
- 01:37:19they are so good at spotting emotions
- 01:37:22that other people miss and spotting
- 01:37:23emotional needs that's your superpowers
- 01:37:25that's what you should use so if you see
- 01:37:28someone in authentic happiness you
- 01:37:30should be mirroring that happiness back
- 01:37:32to them and then a capitalizing that
- 01:37:34happiness that could be mirroring the
- 01:37:36smile back to them that could be dialing
- 01:37:38up your gestures but it also could be
- 01:37:39negative so if you see someone who's in
- 01:37:41sadness you can mirror that Sadness by
- 01:37:44showing that empathy so if someone's
- 01:37:45really sad and they pinch their eyebrows
- 01:37:47together and they droop the corners of
- 01:37:50their
- 01:37:51um their lips down and you can see that
- 01:37:53they're really struggling you can do
- 01:37:55that with them and say I hear you or you
- 01:37:57have to say anything you if you have a
- 01:37:59friend who's sharing some that makes
- 01:38:00them sad and you show sadness you are
- 01:38:02literally saying I care about you so
- 01:38:05much that I want to take on the
- 01:38:06emotional burden with you and I think
- 01:38:09that is beautiful
- 01:38:10ah you know what else is beautiful
- 01:38:13all the wisdom and knowledge you just
- 01:38:15dropped today like a freaking bomb on
- 01:38:19all of the things that we have been
- 01:38:22doing that we didn't realize that were
- 01:38:25lowering our influence our impact and
- 01:38:28the income that we're making and so I
- 01:38:31want to take a minute on behalf of
- 01:38:33absolutely everybody listening to thank
- 01:38:36you oh because this was so tact this was
- 01:38:40so Tactical
- 01:38:41this was so smart and informative and
- 01:38:46the other reason why I loved this
- 01:38:49conversation so much is because
- 01:38:51everything that you shared
- 01:38:54we can put to use immediately
- 01:38:57and it tracks back to this research that
- 01:39:0182 percent
- 01:39:03of how somebody
- 01:39:07sizes you up whether or not you
- 01:39:10influence them what they think of you
- 01:39:11has to do with your charisma and how
- 01:39:15you're displaying warmth and competency
- 01:39:17and you gave us the gift
- 01:39:20of teaching us how to do it with
- 01:39:23specific tools I cannot thank you enough
- 01:39:25Vanessa we have got to have you back I'm
- 01:39:27sure we're going to have a gajillion
- 01:39:29questions about specific situations and
- 01:39:34so just thank you thank you thank you
- 01:39:36that was three maybe four five head nods
- 01:39:39in a row because I mean it and I'm going
- 01:39:41lower on my voice to command the fact
- 01:39:45that you're a freaking Superstar Vanessa
- 01:39:48thank you oh my goodness thank you so
- 01:39:49much for listening and I also want to
- 01:39:51thank you for the space to talk about
- 01:39:53this and Empower people that remember
- 01:39:55you tell the world how it should treat
- 01:39:57you so the more purposeful you are with
- 01:39:59your cues the better people will treat
- 01:40:00you and you deserve that so thank you so
- 01:40:02much for having me oh my God thank you
- 01:40:04you're the best
- 01:40:06wasn't that awesome I mean Vanessa's
- 01:40:09awesome and you know what else is
- 01:40:10awesome you
- 01:40:13you are awesome
- 01:40:15you have the it factor and now you know
- 01:40:18how to hack charisma
- 01:40:20and how to use body language to get what
- 01:40:24you want and before we take off here I
- 01:40:27want to tell you something else I love
- 01:40:29you I really do and I believe in you and
- 01:40:32I believe in your ability and that it
- 01:40:35Factor inside of you and the Charisma
- 01:40:37you're going to bring to the surface and
- 01:40:38display everywhere you go
- 01:40:40I believe that you're going to use that
- 01:40:42to create a better life and that's why
- 01:40:44I'm here to remind you of that twice a
- 01:40:47week every week with this podcast oh my
- 01:40:50God I just love you alrighty you have an
- 01:40:52awesome day now and I'll talk to you in
- 01:40:54a few days
- 01:40:55oh and one more thing and no this is not
- 01:40:58a blooper this is the legal language you
- 01:41:02know what the lawyers write and what I
- 01:41:04need to read to you this podcast is
- 01:41:07presented solely for educational and
- 01:41:09entertainment purposes I'm just your
- 01:41:12friend I am not a licensed therapist and
- 01:41:15this podcast is not intended as a
- 01:41:17substitute for the advice of a physician
- 01:41:19professional coach psychotherapist or
- 01:41:22other qualified professional got it good
- 01:41:25I'll see you in the next episode
- 01:41:28[Music]
- 01:41:35thank you
- 01:41:36[Music]
- 01:41:42hey it's Mel thank you so much for being
- 01:41:45here if you enjoyed that video bye God
- 01:41:48please subscribe because I don't want
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- 01:41:52for being here we've got so much amazing
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- Charisma
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