Empowering Humans and Machines in Industry | Davos 2024 | World Economic Forum

00:30:38
https://www.youtube.com/watch?v=V7c3IDj7ATQ

Summary

TLDRThe session discusses the dual impact of AI and fourth industrial revolution technologies on manufacturing workers, showcasing how these advancements can both empower and disempower them. Empowerment is evident through innovations like exoskeletons that allow a diverse workforce on the factory floor, and AI systems that enhance job satisfaction by automating repetitive tasks. However, there is a risk of worker disempowerment if these technologies replace human skills. The session explores real-world implementations from factories in Germany and Malaysia, illustrating the move towards high-tech, automated environments, such as "lights-out" manufacturing where minimal human intervention is required. Key factors in successful digital transformation include effective change management, continuous upskilling, and ensuring that social connections are preserved in increasingly automated workplaces.

Takeaways

  • 🤖 AI can both empower and disempower workers in manufacturing.
  • 👷 Exoskeletons enable broader workforce participation by assisting in heavy lifting.
  • ⚙️ German factory utilizes AI for real-time production scheduling and quality control.
  • 🌐 'Lights-out' factories operate with minimal human intervention, enhancing efficiency.
  • 📈 AI boosts job satisfaction by allowing focus on innovative tasks.
  • 🔧 Upskilling is critical for workforce adaptation to new technologies.
  • 🏭 Factories adopt AI for early fault detection and remote operations.
  • 🤝 Maintaining social bonds in automated environments is essential.
  • 🌍 Malaysia's factory exemplifies advanced AI application in operations.
  • 💡 Human creativity and machine precision are central to sustainable manufacturing.

Timeline

  • 00:00:00 - 00:05:00

    The session begins by highlighting the dual potential of AI and Fourth Industrial Revolution technologies in manufacturing: they can empower workers by enabling inclusion, such as through the use of exoskeletons, or they can disempower by reducing workers' roles in tasks traditionally requiring technical expertise. The focus is to ensure AI integrates harmoniously with human skill development and satisfaction.

  • 00:05:00 - 00:10:00

    The discussion shifts to Agilent's factory floor in Germany, where innovative AI applications are being implemented to enhance manufacturing efficiency and quality control through rapid decision making. Real-time automation and anomaly detection are emphasized, showcasing AI's role in transforming operational processes and empowering workers through technology adoption and upskilling opportunities.

  • 00:10:00 - 00:15:00

    The digital journey of Agilent highlights a transformative approach integrating AI and robotics, not only to achieve production targets but also to improve workforce efficiency by focusing on creative roles. The company emphasizes ethical considerations, diversity, and trust to ensure AI adoption benefits both the organization and its employees. Diverse job roles and continuous upskilling are seen as crucial to this transformation.

  • 00:15:00 - 00:20:00

    Western Digital's approach in Malaysia focuses on 'lights out' manufacturing, using advanced AI and robotics to minimize human intervention, enhancing efficiency and productivity while reducing costs and operational layers. The emphasis is on upskilling the workforce to adapt to new roles and environments, ensuring that technological transformation does not lead to job losses but fosters growth.

  • 00:20:00 - 00:25:00

    Emphasizing the importance of upskilling and reskilling, Western Digital has transitioned workers into more advanced roles without job losses, as evidenced by testimonials from employees who have benefited from learning new technologies and working remotely. The importance of maintaining social bonds among workers in highly automated environments is addressed through collaborative spaces and mechanisms.

  • 00:25:00 - 00:30:38

    The session concludes with reflections on the integration of AI and human workers in manufacturing, underscoring the importance of honesty in communicating AI's impact on workforce dynamics. The necessity of maintaining worker trust and placing people at the center of technological transformations is highlighted, with insights from various stakeholders affirming the value of keeping ethical considerations and human skills at the forefront.

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Mind Map

Video Q&A

  • What is the impact of AI on factory workers?

    AI can empower workers by enhancing their skills and job satisfaction, but it can also disempower them by replacing certain tasks and skills.

  • What are 'lights-out' manufacturing facilities?

    'Lights-out' refers to factories that are fully automated and can operate without human intervention, often in the dark.

  • How can exoskeletons empower workers?

    Exoskeletons can enable workers, such as women, to perform tasks that require heavy lifting, which they might not be able to do otherwise without such support.

  • What is the role of AI in quality control in manufacturing?

    AI aids in the early detection of deviations and managing test complexities, improving quality control and efficiency.

  • How does AI enhance worker satisfaction?

    AI can boost job satisfaction by allowing workers to focus on more rewarding and innovative tasks, rather than repetitive tasks.

  • What is the "digital Journey" of the German factory discussed in the video?

    The German factory took a transformative approach to integrate AI and robotics, focusing on augmenting the workforce for enhanced efficiency and creativity.

  • How are employees upskilled in the context of new technologies?

    Employees are upskilled through technical classes, workshops, and partnerships with educational institutions, helping them adapt to evolving technology.

  • What does 'Factory of the Future' imply?

    It refers to the integration of AI and digital technologies to make manufacturing more efficient, innovative, and sustainable.

  • How does AI facilitate remote work in manufacturing?

    AI allows operators to monitor and address issues remotely, enhancing efficiency and flexibility.

  • How are social bonds maintained in automated factories?

    Automated factories maintain social bonds through dedicated collaborative spaces and structured mechanisms fostering team interactions.

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  • 00:00:00
    welcome today's session on humans and
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    machines in
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    Industry so we all know that Ai and
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    other fourth Industrial Revolution
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    Technologies can improve production
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    Targets in manufacturing that's
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    clear but they can also either empower
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    the workers in those factories or they
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    can disempower them and this is what
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    we're going to be focusing on on today
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    for example
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    exoskeletons have allowed a new class of
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    workers into the warehouse for example
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    women who may not have been able to lift
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    those heavy loads without the support of
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    an
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    exoskeleton but they can also disempower
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    workers as they no longer have the
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    technical
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    expertise which has changed to do their
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    jobs likewise in terms of workers
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    satisfaction they can either Empower or
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    disempower they can Empower workers who
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    have been helped to keep up their
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    technical expertise and who feel proud
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    of what they're able to
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    do or it can disempower workers who feel
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    that they no longer are as competent as
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    the machines that are acting for
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    them it is therefore extremely important
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    to treat questions of both machines and
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    workers on the factory floor and today's
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    session is part of the world economic
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    Forum initiative on
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    manufacturing and it's an important
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    topic that they're treating as
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    well so we're going to do something a
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    little bit different
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    today we're going to go straight to two
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    Factory floors one in Germany and one in
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    Malaysia and we're going to hear from
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    workers themselves so let's start first
  • 00:02:07
    with the factory floor of agilant in
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    Germany
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    we introduced an automatic scheduling
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    system with realtime output simulation
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    connecting to our Workforce this
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    eliminates production scheduling
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    allowing fast response and quicker
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    decision making to customer changes
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    avoiding productivity
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    losses in the manufacturing control
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    center these changes enabled us to react
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    quickly to a changing
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    [Music]
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    environment our AI Library combines
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    sensors and standard cameras to help us
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    detect unknown interdependencies a
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    standardized toolkit means we can
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    Implement Solutions within weeks now we
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    can detect anomalies and respond faster
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    to process and part
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    deviations
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    AI is a game changer for us with our
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    pre-trained AI models and open source
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    libraries we deployed five applications
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    in less than four months now inspecting
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    140,000 Parts a
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    year AI based early prediction of
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    possible outcomes for over 1,000 test
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    parameters helps to manage test
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    complexity our inative test system
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    detects deviations early fast decision
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    making allows efficient and effective
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    quality
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    control it's the best
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    team I started working on the shop floor
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    and later furthered my career through
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    four IR Technologies with this this
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    skills I can find Solutions using
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    process Automation and
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    AI I think the
  • 00:05:15
    [Music]
  • 00:05:18
    best okay thank you for that flyth
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    through of your factory floor I'd like
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    to ask you a couple of questions about
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    what you've just shown us Sven can you
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    tell us more about the digital Journey
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    that the factory traversed to come to
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    where it is
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    today absolutely and a warm welcome um
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    from ailand to the Bose and the
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    community Bel Justine in our
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    manufacturing digital Journey we've
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    praised a transformative approach where
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    we integrating Ai and Robotics not just
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    to enable production targets but to
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    augment our Workforce in order to
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    enhancing efficiency and creativity our
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    Focus has been on developing veloping a
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    collaborative environment where machines
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    handle repetitive tasks empowering our
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    people to engage in more fulfilling and
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    Innovative roles such as smart Factory
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    developer manufacturing execution
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    systems Engineers or data engineers and
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    data analysts ethically we're mindful of
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    the importance of putting people at the
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    center of the transformation we're
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    dedicated to upskilling our Workforce
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    and building a culture that supports
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    diversity encourage creativity and build
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    trust this ensures worker satisfaction
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    in essence our manufacturing digital
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    journey is it's more than just
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    technology adoption it's about creating
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    a future ready ethically responsible and
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    sustainable manufacturing ecosystem that
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    creates synergies between human
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    creativity and machine position for our
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    people that's great thank you Sven sudar
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    Shana can you tell us more about the
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    interaction that you mentioned in the
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    video between order fulfillment and your
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    R&D
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    team absolutely and thank you for the
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    question because I think this is an
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    absolutely critical collaboration and
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    why is it critical well because
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    ultimately it's going to create and is
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    creating new ways of working to ensure
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    that we have the digital lab of the
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    future because ultimately where our
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    development teams Drive The Cutting Edge
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    technology order fulfillment drives that
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    towards real world application through
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    scalability and so this team not only
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    works towards accelerating The
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    Innovation but we're also able to tailor
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    solutions for the life science Industry
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    together and when we do that we form the
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    Unstoppable team and then that enables
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    more meaningful contribution and then
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    ultimately that boosts motivation and
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    job satisfaction so it's really
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    important to recognize that our joint
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    efforts ensures that all of these
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    advancements that we're making meets the
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    industry's Practical needs so I I view
  • 00:07:45
    that Synergy between our manufacturing
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    and our R&D teams to be crucial for
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    digitizing our industry because
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    ultimately we're leveraging each team
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    strengths to drive the Innovation
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    efficiency and reliability and so I I
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    see it more than than just two
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    collaborating functions we actually have
  • 00:08:02
    a unified vision and ultimately that's
  • 00:08:03
    what's going to drive the digital
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    evolution in life sciences that's great
  • 00:08:07
    thank you and Julia you started out
  • 00:08:10
    working on the shop floor if if I
  • 00:08:12
    understand correctly can you talk about
  • 00:08:14
    your journey from the shop floor to
  • 00:08:17
    Bringing together Ai and
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    automation what kind of upskilling in
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    fourth Industrial Revolution
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    Technologies you engaged in and how
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    that's changed your
  • 00:08:28
    career
  • 00:08:30
    yes I starting as a production operator
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    after Middle School I was always
  • 00:08:34
    fascinated by the shop floor my journey
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    took a turn when I learned about digital
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    tools and automation this one more than
  • 00:08:42
    carrier advancement it was about feeding
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    my interest and passion for Innovation
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    engaging with 4 I Technologies really
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    changed my job I went from observing
  • 00:08:52
    machines on the shop floor to
  • 00:08:53
    integrating cutting egg Solutions into
  • 00:08:55
    our process it's a thrilling experience
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    to see my ideas improve our work and
  • 00:09:01
    deliver results upskilling has not only
  • 00:09:03
    propelled my career but also boosted my
  • 00:09:06
    confidence you can change your career no
  • 00:09:09
    matter where it starts that's lovely
  • 00:09:11
    thank you and Gabrielle we've heard some
  • 00:09:15
    pretty exciting things here but this is
  • 00:09:17
    not necessarily an easy task to convey
  • 00:09:21
    to the workforce how do you bring the
  • 00:09:23
    workforce along with you on this digital
  • 00:09:28
    Journey yeah that's really a key element
  • 00:09:30
    right so effective change management in
  • 00:09:33
    our digital transformation Journey
  • 00:09:35
    really relies on three key pillars our
  • 00:09:38
    internal School of
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    digitalization uh digital Champions and
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    a vibrant digital ecosystem our school
  • 00:09:45
    of digital Innovation provides a
  • 00:09:46
    tailored immersive learning to our
  • 00:09:49
    employees helping to shape a mindset
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    that's open to the digital possibilities
  • 00:09:55
    and The Innovation our digital Champions
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    they play a critical role as change
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    change agents they are not just the tax
  • 00:10:03
    heavy individuals but also passionate
  • 00:10:06
    about guiding their peers through this
  • 00:10:08
    digital shift making the transition to
  • 00:10:10
    digital thinking more uh relatable and
  • 00:10:13
    achievable and lastly our digital
  • 00:10:17
    ecosystem facilitates networking offers
  • 00:10:20
    access to subject matter experts and
  • 00:10:23
    exchange of solutions it's about
  • 00:10:25
    creating a community where digital
  • 00:10:27
    knowledge and innovative ideas are
  • 00:10:30
    shared freely that's great that
  • 00:10:32
    Community aspect of things I think is
  • 00:10:34
    essential and in that uh context I'd
  • 00:10:37
    really like to thank you all for showing
  • 00:10:40
    us how you work and for sharing
  • 00:10:42
    agilent's uh path till today and clearly
  • 00:10:45
    into the future thank
  • 00:10:48
    you our pleasure thank you too so I'm
  • 00:10:53
    next going to welcome Christine basan
  • 00:10:57
    from Western Digital and I think we're
  • 00:10:59
    going to say goodbye to you there we go
  • 00:11:01
    and say hello to Malaysia thank you for
  • 00:11:03
    joining us I know there's a considerable
  • 00:11:05
    time difference so thank you for being
  • 00:11:06
    here with us Christine is the chief
  • 00:11:10
    people and sustainability officer for
  • 00:11:13
    Western Digital she's going to show us
  • 00:11:15
    around their shop floor and she's going
  • 00:11:18
    to speak with uh their workers to
  • 00:11:20
    explain how their Journey has uh happen
  • 00:11:23
    to bring us to today thank you Christine
  • 00:11:25
    please join me and I'll leave you here
  • 00:11:31
    it's my privilege to be here today
  • 00:11:33
    representing Western Digital and
  • 00:11:35
    speaking to all of you about the
  • 00:11:38
    workforce and
  • 00:11:39
    Manufacturing and while we'll obviously
  • 00:11:42
    be talking about the tech that powers
  • 00:11:44
    these advances it would be shortsighted
  • 00:11:48
    if we did not also discuss what it means
  • 00:11:51
    to truly Empower a Workforce with these
  • 00:11:54
    new
  • 00:11:55
    technologies advances in AI machine
  • 00:11:58
    machine learning cloud computing
  • 00:12:01
    Internet of Things big data and
  • 00:12:03
    analytics are all accelerating the
  • 00:12:06
    fourth Industrial
  • 00:12:08
    Revolution these Monumental shifts will
  • 00:12:11
    touch every industry and they will
  • 00:12:14
    undoubtedly have a profound impact on
  • 00:12:17
    the future of
  • 00:12:18
    manufacturing but how do we ensure that
  • 00:12:21
    we're implementing
  • 00:12:23
    Tech that helps companies achieve
  • 00:12:26
    operational
  • 00:12:27
    efficiency
  • 00:12:29
    but also are designing Solutions Around
  • 00:12:32
    The Human Experience at work and that
  • 00:12:35
    we're unleashing new technologies in a
  • 00:12:37
    more responsible and inherently
  • 00:12:40
    inclusive and Equitable way it's from
  • 00:12:43
    this place that we can start to
  • 00:12:46
    reestablish trust with our people our
  • 00:12:49
    digitally enabled world has disrupted
  • 00:12:52
    the opportunity for those serendipitous
  • 00:12:55
    interactions and the organic communities
  • 00:12:58
    that are born
  • 00:12:59
    out of our social exchanges have been
  • 00:13:01
    completely
  • 00:13:03
    disrupted and we see that trust is being
  • 00:13:05
    further eroded as companies begin to
  • 00:13:08
    implement Technologies like AI with
  • 00:13:12
    employees viewing these as technological
  • 00:13:14
    gains for our companies that will come
  • 00:13:17
    at their
  • 00:13:18
    expense it's our aim to cultivate an
  • 00:13:22
    augmented Workforce who delivers
  • 00:13:24
    business
  • 00:13:25
    value through improved job satisfaction
  • 00:13:28
    and more meaningful work to demonstrate
  • 00:13:32
    how we're using the technology to
  • 00:13:34
    revolutionize the way that we work in
  • 00:13:37
    our factories I want to take you to one
  • 00:13:39
    of our manufacturing facilities in P
  • 00:13:42
    panang
  • 00:13:43
    Malaysia this facility is the first
  • 00:13:46
    Global lighthouse in Malaysia and the
  • 00:13:48
    first sustainability lighthouse in
  • 00:13:51
    Asia I am pleased to be joined by Kale
  • 00:13:55
    Bach who has been at the Forefront
  • 00:13:57
    leading the the transformation of our
  • 00:13:59
    Factories at Western Digital hello
  • 00:14:06
    KL hello Christine it is great to be
  • 00:14:09
    coming to you live from
  • 00:14:11
    Pang at the panang Factory you really
  • 00:14:15
    charted what we call lights out can you
  • 00:14:19
    explain what that means and what drove
  • 00:14:25
    you sure Christine lights out is about
  • 00:14:28
    all about streamlining the shop floor
  • 00:14:32
    with minimal human involvement such that
  • 00:14:35
    you can run Manufacturing in the dark
  • 00:14:37
    like
  • 00:14:38
    this so in the past we heavily rely on
  • 00:14:41
    labor intensive manual process manual
  • 00:14:45
    setup manual process control and
  • 00:14:48
    operators moving work in progress
  • 00:14:51
    material
  • 00:14:53
    around so to transform that we embrace
  • 00:14:57
    the for industrial re
  • 00:14:59
    Revolution big Technologies like
  • 00:15:02
    robotics artificial intelligence
  • 00:15:05
    internet of sensors Internet of Things
  • 00:15:08
    sensors machine learning and machine
  • 00:15:11
    integration to name a
  • 00:15:14
    few so it all began with identifying the
  • 00:15:18
    main problem in manufacturing repetitive
  • 00:15:21
    quality problem and
  • 00:15:24
    nonoptimum operational
  • 00:15:27
    performance for I question which task
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    often mundane and repetitive could be
  • 00:15:34
    done more efficiently by robotic
  • 00:15:38
    automation our goal is to find the
  • 00:15:41
    sustainable
  • 00:15:43
    scalable that bring consistency
  • 00:15:46
    predictability and optimize performance
  • 00:15:50
    as a result of our light out approach we
  • 00:15:53
    reduce Factory costs by
  • 00:15:56
    32% decrease manufacturing Le Time by
  • 00:16:00
    50% and increase employee productivity
  • 00:16:05
    by aing
  • 00:16:09
    360% wow that is a great segue KL into
  • 00:16:13
    my next question for you so a common
  • 00:16:16
    refrain is that machines will replace
  • 00:16:18
    people when in fact we very much still
  • 00:16:21
    need people but we need them in new and
  • 00:16:24
    different roles so how are we upskilling
  • 00:16:27
    and reskilling our employees
  • 00:16:32
    thanks Christine so people at the heart
  • 00:16:35
    of any
  • 00:16:36
    operation our Workforce Development
  • 00:16:38
    program is something that I'm proud of
  • 00:16:42
    because it gives everyone a chance to
  • 00:16:44
    progress in their
  • 00:16:46
    career we provide upskilling and
  • 00:16:48
    reskilling opportunities through on job
  • 00:16:52
    training technical classes gamification
  • 00:16:55
    workshop and partnering with
  • 00:16:58
    universities and
  • 00:17:00
    colleges as a result of that nearly half
  • 00:17:03
    of our staff has undergone up Skilling
  • 00:17:07
    with no job
  • 00:17:08
    losses so we believe in promoting our
  • 00:17:11
    people from within moving them up from
  • 00:17:14
    operators to technician and then from
  • 00:17:17
    technician to Engineers making them a
  • 00:17:20
    full pledge knowledge
  • 00:17:27
    worker thank you KL it really is about
  • 00:17:31
    giving people an opportunity for more
  • 00:17:33
    meaningful work and upward Mobility now
  • 00:17:36
    that we have seen the technology work
  • 00:17:38
    let's give you all a view into how our
  • 00:17:41
    people work in this environment let's go
  • 00:17:43
    to the control room with Jackie Jung who
  • 00:17:47
    is responsible for our four IR
  • 00:17:49
    Technologies and corporate
  • 00:17:52
    sustainability hi
  • 00:17:54
    Jackie to start I want to understand
  • 00:17:57
    what drove you to relentlessly pursue
  • 00:18:00
    the transformation of our manufacturing
  • 00:18:01
    practices and ultimately the global
  • 00:18:04
    lighthouses at five of our
  • 00:18:11
    factories thank you
  • 00:18:13
    Christine leading the transformation
  • 00:18:15
    from the Inception there's always this
  • 00:18:17
    lingering question about well how do we
  • 00:18:20
    know what good looks like so it was my
  • 00:18:23
    passion to Benchmark and understand our
  • 00:18:25
    progress on a global stage I found World
  • 00:18:28
    economic forum's Lighthouse Network an
  • 00:18:31
    excellent
  • 00:18:32
    platform I know that by undertaking for
  • 00:18:35
    IR transformation could help us achieve
  • 00:18:38
    three strategic objectiv first it enable
  • 00:18:42
    operational efficiency that ultimately
  • 00:18:44
    translate to the profitability of the
  • 00:18:47
    company and second we could improve the
  • 00:18:50
    quality of the work of our people by
  • 00:18:52
    eliminating Munday and repetitive task
  • 00:18:55
    give them more value add work and
  • 00:18:58
    finally implementing Innovation making
  • 00:19:01
    sure that the employee were part of the
  • 00:19:04
    transformation will make them feel proud
  • 00:19:06
    for the company they work for I
  • 00:19:09
    stationed in a fi Factory for many years
  • 00:19:12
    bringing that value to the people whom I
  • 00:19:14
    work hand inand with is very important
  • 00:19:18
    for
  • 00:19:19
    me thank you Jackie for taking that
  • 00:19:22
    initiative and having the foresight to
  • 00:19:24
    recognize that opportunity to
  • 00:19:26
    revolutionize our manufacturing for the
  • 00:19:29
    betterment of the company and our
  • 00:19:31
    employees I know that you're joined by
  • 00:19:34
    some of our operators and Engineers
  • 00:19:36
    today they will tell us more about how
  • 00:19:39
    they use the technology and their
  • 00:19:45
    role yes I'm very excited to be joined
  • 00:19:49
    here by Rafi one of our operator here
  • 00:19:52
    hello Rafi hello Jai could you tell us
  • 00:19:54
    how your job has evolved ever since we
  • 00:19:57
    implemented life eyes out sure JK so in
  • 00:20:00
    the past I had to handle repetitive
  • 00:20:02
    stuff manually and station on the
  • 00:20:05
    production line to response to Mission
  • 00:20:07
    alarm one at a time but now I can assess
  • 00:20:10
    Mission around I can ass Mission
  • 00:20:12
    remotely from my station and quickly
  • 00:20:14
    addressing alarm without moving around
  • 00:20:16
    if I can't feel an issue I can alert the
  • 00:20:18
    technician via the smartw watch for
  • 00:20:20
    troubleshooting this setup allows me to
  • 00:20:23
    work much more
  • 00:20:24
    efficiently well that's great so your
  • 00:20:27
    job has changed from the factory flooor
  • 00:20:29
    to the control room him how has it
  • 00:20:32
    changed your view about your job
  • 00:20:34
    opportunity and Prospect so uh what I
  • 00:20:37
    value the most is that I have a new set
  • 00:20:40
    of skill that I did not have before that
  • 00:20:42
    I can continue to build upon each skill
  • 00:20:45
    that I have learned have paved the way
  • 00:20:47
    from my continuous growth and
  • 00:20:49
    advancement in my career that's
  • 00:20:51
    excellent thank you Robie now let's talk
  • 00:20:54
    to Charles one of our engineer here hi
  • 00:20:56
    Charles hello Jackie well I see uh three
  • 00:20:59
    stations control room stations two of
  • 00:21:02
    them with a chairs with operator working
  • 00:21:04
    on them while this one I see screens
  • 00:21:07
    moving no chair no operator so how
  • 00:21:10
    What's Happening Here certainly Jackie
  • 00:21:12
    allow me to
  • 00:21:15
    explain with this station we've
  • 00:21:18
    Incorporated AI to work smoothly behind
  • 00:21:21
    the scene the AI algorithm effectively
  • 00:21:23
    deal with the common Errors By
  • 00:21:25
    automatically suggesting troubleshooting
  • 00:21:27
    steps an operational procedure for the
  • 00:21:29
    machines and this algorithm keep
  • 00:21:31
    learning from Real Time challenges
  • 00:21:33
    addressed by our control room stuff like
  • 00:21:35
    this ICS operator behind it you know
  • 00:21:38
    Jackie I'm really excited about learning
  • 00:21:40
    and implementing new technologies that
  • 00:21:43
    can significantly boost inell and
  • 00:21:45
    efficiency of our operations well I can
  • 00:21:47
    really see your excitement here I'm so
  • 00:21:50
    thrilled well um Christin you can see
  • 00:21:52
    that we have architected a very
  • 00:21:54
    broad-based transformation to positively
  • 00:21:57
    impa
  • 00:21:58
    employees at all levels the operator
  • 00:22:01
    technician engineers and management like
  • 00:22:04
    us we have created the capacity to work
  • 00:22:07
    remotely and intelligently which
  • 00:22:10
    enhances operational flexibility
  • 00:22:12
    mitigate errors and Foster a less
  • 00:22:15
    stressful work environment it also
  • 00:22:18
    created space for growth and Innovation
  • 00:22:21
    so that we can unleash the full
  • 00:22:23
    potential of all of our employees and
  • 00:22:27
    this is how we scale to the entire
  • 00:22:30
    company thank you Jackie KL rafie and
  • 00:22:35
    Charles as I wrap up I will leave you
  • 00:22:38
    all with this just by the nature of
  • 00:22:41
    being in this room we are all owed with
  • 00:22:44
    a certain amount of privilege that we
  • 00:22:47
    have a responsibility to create positive
  • 00:22:50
    and sustainable
  • 00:22:52
    change and if we continue to implement
  • 00:22:55
    Advanced Technologies like the ones that
  • 00:22:57
    we've talked about about today it
  • 00:22:59
    demonstrates an Ever growing need to
  • 00:23:01
    marry our technology and people planning
  • 00:23:04
    so that we continue to operate on the
  • 00:23:07
    edge of innovation and grow our
  • 00:23:09
    businesses while making sure that people
  • 00:23:11
    are at the center of everything we do
  • 00:23:14
    that's great thank you so much that's
  • 00:23:16
    lovely and it's lovely to talk to you in
  • 00:23:18
    panang I I do have one question so my
  • 00:23:21
    own research is on building AI systems
  • 00:23:24
    that collaborate with people rather than
  • 00:23:26
    replacing them and I know from the
  • 00:23:29
    organizational psychology literature
  • 00:23:31
    that one thing that we can lose in or
  • 00:23:35
    that I would worry about losing in a
  • 00:23:37
    factory that's called lights out is the
  • 00:23:40
    social bond between workers because
  • 00:23:42
    research shows that social bonds both
  • 00:23:44
    improve satisfaction and performance on
  • 00:23:47
    the job so do you have you lost those
  • 00:23:51
    bonds between workers and if not what do
  • 00:23:53
    you do about
  • 00:23:54
    that and I'll I'll ask Jackie I guess
  • 00:23:57
    thank you
  • 00:23:59
    thank oh sure uh thank you Justine um
  • 00:24:03
    you have a very insightful point and
  • 00:24:06
    also understand our challenge here uh we
  • 00:24:09
    have here uh implemented a
  • 00:24:11
    multi-dimensional approach by creating
  • 00:24:14
    physical spaces and implementing
  • 00:24:17
    structure
  • 00:24:18
    mechanism also nurturing collaborative
  • 00:24:22
    projects and recognizing employees
  • 00:24:25
    contribution so let me explain a little
  • 00:24:27
    bit more
  • 00:24:28
    first we create a dedicated space we
  • 00:24:30
    call it the agile Studio this serve as a
  • 00:24:34
    big Hub that employee across different
  • 00:24:36
    shifts to collaborate to innovate and
  • 00:24:40
    undergo
  • 00:24:41
    training then we establish a structure
  • 00:24:44
    mechanism to facilitate cross shift
  • 00:24:47
    collaborations operators technicians
  • 00:24:49
    engineer and supervisor they have the
  • 00:24:52
    opportunity to convene self assemble and
  • 00:24:56
    collectively work on project relevant to
  • 00:24:59
    their respective areas this could be
  • 00:25:01
    addressing a productivity problem a cost
  • 00:25:04
    challenge quality issues You Name It We
  • 00:25:08
    actively nurture this project by
  • 00:25:11
    providing necessary resources and
  • 00:25:13
    recognitions the completed project will
  • 00:25:16
    be showcased to a broader team on a
  • 00:25:18
    quarterly basis for awareness and Broad
  • 00:25:21
    implementation thank you so much Jackie
  • 00:25:24
    for this this is revealing and very
  • 00:25:27
    impressive
  • 00:25:28
    so thank you for joining us from panang
  • 00:25:31
    um it's it's striking to me that both
  • 00:25:34
    factories are working on fault detection
  • 00:25:37
    which is an
  • 00:25:38
    important uh system or an important
  • 00:25:41
    problem that we've worked on using AI
  • 00:25:44
    systems but in Fault detection you can
  • 00:25:47
    also think about human
  • 00:25:50
    Workforce as a human detection system
  • 00:25:53
    how do we ensure that humans remain at
  • 00:25:56
    the centry center of the workforce as
  • 00:25:59
    they are at the center of the society
  • 00:26:03
    that uses those tools and you've shown
  • 00:26:05
    us some impressive ways that you've
  • 00:26:07
    addressed that but I'd like to hear from
  • 00:26:09
    the rest of you if you have uh examples
  • 00:26:13
    from your own work or other comments
  • 00:26:16
    that you'd like to make on what we've
  • 00:26:17
    seen
  • 00:26:25
    today happy to go please so um we have a
  • 00:26:29
    company that U develops AI for
  • 00:26:32
    Enterprise and it's been an interesting
  • 00:26:34
    conversation this whole
  • 00:26:35
    replace this whole question of replace
  • 00:26:38
    versus
  • 00:26:39
    augment um I mean there weren't a lot of
  • 00:26:42
    people on that factory
  • 00:26:44
    floor you know so it's hard to say
  • 00:26:47
    people at the center of it if you can't
  • 00:26:49
    see
  • 00:26:50
    them uh so I think it's one of those
  • 00:26:52
    questions and I guess what what we found
  • 00:26:54
    out is there are use cases where the
  • 00:26:57
    objective
  • 00:26:58
    is absolutely people reduction and it's
  • 00:27:00
    good to be honest about that and then
  • 00:27:03
    there are other ones where it's about um
  • 00:27:05
    expanding the capacity to grow and you
  • 00:27:07
    can be honest about using AI to you know
  • 00:27:11
    if you it's difficult to get talent and
  • 00:27:13
    you can have combinations of humans and
  • 00:27:15
    AIS that have the ability to have five
  • 00:27:17
    times the productivity for example but I
  • 00:27:19
    found it's like um when the language
  • 00:27:22
    isn't honest about it it actually
  • 00:27:24
    destroys the trust you know so it's very
  • 00:27:27
    difficult to say people at the center of
  • 00:27:28
    it when you actually don't see any
  • 00:27:30
    people on the floor I'm sorry so people
  • 00:27:32
    no people at the center is an important
  • 00:27:34
    point and trust is essential to all of
  • 00:27:38
    this we lose worker trust we lose our
  • 00:27:41
    Workforce and we lose who we work for I
  • 00:27:44
    think that's absolutely true um you
  • 00:27:46
    talked about uh being honest about
  • 00:27:49
    losing people and also upskilling and
  • 00:27:53
    those those two you've you've acted as
  • 00:27:55
    if we lose a part of the workforce we up
  • 00:27:57
    skill um part of the workforce but in
  • 00:28:01
    fact AI tools are helping many factories
  • 00:28:04
    engage in that upskilling so uh I think
  • 00:28:07
    it was Jackie who talked about
  • 00:28:09
    gamification of upskilling so AI tools
  • 00:28:13
    can do OnDemand educational
  • 00:28:16
    opportunities for example but I
  • 00:28:18
    absolutely agree that trust has to be
  • 00:28:20
    kept Central other
  • 00:28:26
    comments
  • 00:28:34
    I think these are excellent examples of
  • 00:28:36
    what's being done today and I'd like to
  • 00:28:39
    know just from a show of hands how many
  • 00:28:42
    of you are actually involved in um
  • 00:28:46
    manufacturing
  • 00:28:49
    period great and how many of you are
  • 00:28:52
    involved in moving your manufacturing
  • 00:28:55
    processes towards
  • 00:28:58
    the Future Let's just let's make that
  • 00:28:59
    more specific because everyone's moving
  • 00:29:01
    towards the future we don't really have
  • 00:29:02
    any choice how many of you are engaged
  • 00:29:05
    in using Ai and other fourth Industrial
  • 00:29:08
    Revolution tools to move manufacturing
  • 00:29:12
    forward great so I'm GNA call on
  • 00:29:14
    you what are you
  • 00:29:17
    doing chocol sweet
  • 00:29:22
    business that's great
  • 00:29:24
    yeah other examples both of successes
  • 00:29:29
    and problems that you're struggling
  • 00:29:35
    with you're a very happy and satisfied
  • 00:29:38
    group of people I have to say either
  • 00:29:40
    that or you came straight from lunch and
  • 00:29:41
    you're hitting your
  • 00:29:43
    downtime so I thank you all for joining
  • 00:29:46
    and uh for your comments and I hope
  • 00:29:49
    you'll continue this conversation I was
  • 00:29:51
    remiss in not mentioning the fact that
  • 00:29:54
    this is an initiative of the advanced
  • 00:29:56
    Manu ufacturing and supply chain center
  • 00:30:00
    of the world economic forum and that
  • 00:30:03
    they are benefiting from the work of the
  • 00:30:06
    initiative on transforming the workforce
  • 00:30:10
    of the future so manufacturing the
  • 00:30:12
    workforce of the future thank you so
  • 00:30:14
    much I wish you an excellent uh both
  • 00:30:18
    happy and successful rest of the day in
  • 00:30:20
    Davos and rest of the week thank you for
  • 00:30:23
    joining
  • 00:30:26
    us
Tags
  • AI
  • Manufacturing
  • Industry 4.0
  • Automation
  • Employee Empowerment
  • Digital Transformation
  • Upskilling
  • Exoskeletons
  • Lights-out Operations
  • Job Satisfaction