00:00:01
how is everyone doing this evening I
00:00:03
hope yall can hear me you can right
00:00:09
hopefully perfect
00:00:12
okay so I have
00:00:15
my my latte with me a glass of water I
00:00:19
think I'm good to
00:00:21
go this is it like week six right this
00:00:25
is the last week can you believe it it
00:00:27
it goes by really fast I told you it did
00:00:31
it's just crazy how quickly it
00:00:36
goes super fast I agree
00:00:42
wholeheartedly all right so for
00:00:45
Icebreaker I thought we could
00:00:48
do oh a couple different
00:00:51
things uh you've been through this
00:00:53
course with me
00:00:54
now and I was wondering what you would
00:00:57
tell the new students coming in what are
00:01:00
the most important things to know um is
00:01:03
there anything you do differently or
00:01:05
what would you do more of the same if
00:01:08
you could just let me know that and I
00:01:12
pretty much think I know but you know
00:01:14
students always surprise me with new
00:01:17
information so what do you
00:01:24
think what are some good pointers for
00:01:27
this course
00:01:38
I give you all just a minute I see some
00:01:40
people typing I know it's a big ask
00:01:44
sorry do like the fact that we can skip
00:01:47
an assignment per
00:01:49
week yeah that definitely comes in handy
00:01:52
especially when you get when you get
00:01:54
super busy
00:01:58
right stay on track even though late
00:02:01
work is
00:02:06
accepted yeah that's why I like to tell
00:02:08
students yeah use them as a pacing guide
00:02:11
the deadlines like it's a good idea to
00:02:14
kind of follow this but if you're a
00:02:17
little bit late here and there it
00:02:19
won't matter too much but it's when it
00:02:22
starts compounding week after week that
00:02:25
can become
00:02:27
problematic uh take your time don't
00:02:29
stress about assignments right yeah for
00:02:33
sure what about these Tech lives do you
00:02:35
find them helpful is there anything I
00:02:38
could do differently or should do
00:02:42
differently very
00:02:45
helpful I appreciate that I try to go
00:02:49
off of like I have my notes and I'm
00:02:51
always adding to them moving things
00:02:52
around like I think I should probably
00:02:54
mention timely care a little bit earlier
00:02:56
in the course I was thinking that the
00:02:59
other day that be nice to know at the
00:03:02
beginning lots of
00:03:06
information yeah so um that's what I was
00:03:10
hearing in the tech lives too that was m
00:03:12
i mean the reflections that was what was
00:03:14
making me think I should move timely
00:03:15
care toward the beginning because there
00:03:17
was um few students that had said I've
00:03:21
taken a number of classes here this is
00:03:22
the first time I'm hearing about timely
00:03:24
care we've had it
00:03:26
for what this is
00:03:28
November so 15 months we've had
00:03:32
it yeah I don't want it to be
00:03:35
uh you know something that's on the back
00:03:39
end sure
00:03:41
sure okay good what about your greatest
00:03:44
takeaways like let's think about what
00:03:46
we've we've talked about so we've talked
00:03:49
about um minb BG's managerial roles we
00:03:54
talked about different leadership styles
00:03:56
and situational leadership where you
00:03:58
have to adapt your style to the
00:04:02
situation uh we talked about
00:04:06
um oh different
00:04:10
um different cultures and how that plays
00:04:13
an
00:04:15
impact oh leaders versus managers yeah
00:04:20
that's that's another good one SWAT
00:04:21
analysis pestl was in
00:04:24
there uh so yeah a lot of good
00:04:28
information oh we talked about remember
00:04:32
U some of the names you should probably
00:04:34
tuck in your hip pocket like Frederick
00:04:37
winsel Taylor taylorism Scientific
00:04:39
Management Elton Mayo HRI
00:04:45
faol Cynthia like
00:04:49
SWAT sw's a fun exercise it really
00:04:53
is I thought it was interesting because
00:04:55
we had somebody new come into the
00:04:57
College of Business a few years ago I
00:04:59
think it was like maybe the year before
00:05:02
President inof came here and this person
00:05:05
was like appalled that we were teaching
00:05:07
SWAT like that's an old you know that's
00:05:09
a thing of the past and lo and behold
00:05:12
president inof comes in and what does he
00:05:14
do conducts a SWAT analysis I was like
00:05:16
there you go like yeah companies still
00:05:20
use it quite a bit right yeah SWAT swats
00:05:23
a pretty good pretty good thing to know
00:05:27
this week we have
00:05:30
um we're light on the chapters this week
00:05:31
too so we have three 16 17 18 mainly I
00:05:36
like to tuck in communication this
00:05:39
week um but there's some organizational
00:05:42
planning controlling so like what
00:05:45
metrics should you measure there's a
00:05:48
little bit on management of training and
00:05:52
Technology um oh thanks cynthy I
00:05:54
appreciate that so yeah this week's a
00:05:57
light week um believe it or not or I
00:06:01
should probably say sadly I got a little
00:06:03
bit of bad news about 45 minutes ago a
00:06:06
good friend of ours has passed away so
00:06:09
my head's a little scrambled tonight and
00:06:12
of course you know this is contract work
00:06:14
so it's not anything I can just phone in
00:06:16
and say hey we're not doing this um but
00:06:20
yeah just definitely my my head's a
00:06:22
little bit messy right now so I it might
00:06:25
be a short a short session just like
00:06:28
this is the night I was like dang I wish
00:06:30
all three were together tonight because
00:06:32
then I could just knock it out and just
00:06:35
decompress right
00:06:37
so um yeah it's thank you Kimberly it's
00:06:41
it's just you know it really puts it
00:06:44
into perspective life is so short you're
00:06:47
just here one minute and then you're not
00:06:49
so it's just it's mindboggling it really
00:06:53
is thanks you guys I appreciate
00:06:55
it
00:06:58
um what about about next session so
00:07:02
we're in Three we're going into
00:07:04
four are you guys taking classes in four
00:07:07
are you taking some time off has anybody
00:07:09
finished
00:07:11
up like what are you what are you doing
00:07:13
from here are you going right into
00:07:16
another
00:07:22
course oh you guys are so kind thank you
00:07:25
thank you for
00:07:26
that and these are also the times I wish
00:07:29
I had timely care right I was like man
00:07:31
if I could just get into timely care it'
00:07:34
be nice um all right so Michelle going
00:07:37
right into another
00:07:39
course anybody finished is this like the
00:07:42
end for anybody for like um the
00:07:47
certificates really has marketing who do
00:07:50
you who do you have next who who's your
00:07:52
next instructor do you know
00:07:59
I might be able to give you some
00:08:06
pointers oh yeah I'm not teaching in
00:08:10
four I had every expectation that I was
00:08:12
going to be going out to Hawaii for for
00:08:15
the holiday season but I don't think
00:08:17
that's going to happen either so I'll be
00:08:19
I'll be here in the
00:08:24
cold oh Greg Bo is so good I've known
00:08:28
Greg for a long time I mean a long time
00:08:32
since
00:08:33
probably 2012 but I believe he's been
00:08:36
here before that I didn't even hire him
00:08:39
if that tells you anything he's been
00:08:40
here a long time so he knows the the
00:08:43
back roads yeah he's he's he's a really
00:08:46
really good
00:08:48
instructor easy to get along with um
00:08:52
really feel free to ask him anything
00:08:54
he's very approachable just a really
00:08:56
super nice guy interestingly his I think
00:08:59
his background is engineering so he's a
00:09:02
really big math guy but he's also good
00:09:05
on the business end of things too so
00:09:08
yeah you'll be
00:09:10
happy be real happy with
00:09:12
him see I got a Dr Michelle Hagen
00:09:17
short oh okay so Michelle is part-time
00:09:22
with us because she's full-time at Ivy
00:09:25
Tech um so she's very familiar
00:09:29
with our demographic of student which is
00:09:32
good so the adult learner and and
00:09:34
whatnot I usually hear pretty good
00:09:36
things about
00:09:37
her um Michelle
00:09:41
Clemens she can be strict with the
00:09:45
deadlines from what I hear so unless
00:09:48
she's changed that's what I've heard is
00:09:50
that she could be pretty strict with the
00:09:52
deadline so just watch out for that and
00:09:55
I think some of which course is it that
00:09:58
she's teaching is it the HR
00:10:04
course is yeah okay so you should you
00:10:08
should be okay with the HR course but
00:10:09
she is a little bit strict on deadlines
00:10:12
Stacy kry Brink is
00:10:15
full-time
00:10:17
faculty I don't know much about her but
00:10:21
my working relationship with her is she
00:10:24
is very much by the book
00:10:30
let me see if there's any other names I
00:10:32
see in
00:10:34
here all right none so far but yeah if
00:10:37
you just want to shoot it to me I could
00:10:38
probably give you some some pointers
00:10:40
about what I
00:10:41
know certain instructors are you know
00:10:44
just a little more rigid than others and
00:10:47
I can usually I usually hear it from
00:10:49
students um because you know what I get
00:10:52
to read the evaluations the course
00:10:54
evaluations so that's how I know a lot
00:10:56
about these
00:10:58
instructors so so with that being said
00:11:00
did you receive an email about the
00:11:03
course
00:11:06
evaluations hopefully you did good
00:11:09
because I got one so I'm pretty sure you
00:11:11
guys have it
00:11:14
too
00:11:15
and it should be unlocked in the course
00:11:18
I believe it's in like week five and
00:11:21
week six it should the link should be in
00:11:23
there so there's like multiple ways to
00:11:25
be able to get to them and we definitely
00:11:28
want you to take moment to get out there
00:11:32
and complete the evaluation because it's
00:11:34
real helpful for us it's helpful for me
00:11:36
in my position as assistant Dean because
00:11:39
then I know what's going on in the
00:11:40
courses and I can get in after the fact
00:11:44
and and make some corrections
00:11:46
adjustments um sometimes we find that
00:11:49
certain instructors aren't good in
00:11:51
certain courses so we have to do a
00:11:53
little bit of Shifting around with that
00:11:55
um sometimes it's the course itself that
00:11:58
needs to be adjusted Ed so we really um
00:12:02
we really look at these evaluations and
00:12:04
even when you guys say everything is
00:12:06
great then we know not to Tinker with it
00:12:09
so it's it's it's incredibly important
00:12:12
for people like myself and
00:12:17
um and Stacy like the full-time faculty
00:12:21
um higher ed is a really weird area to
00:12:25
work like coming from corporate into
00:12:26
this it's just a strange environment
00:12:29
work environment so um you have where
00:12:34
you there's like stepping stones you
00:12:36
have what they call rank so I'm
00:12:39
Professor but there's assistant
00:12:41
professor associate professor professor
00:12:43
and there's one higher than me and I I
00:12:45
can't even tell you what it is because
00:12:47
nobody has it let me just tell you
00:12:48
nobody's Advanced to that point but
00:12:51
usually you have to put in some time so
00:12:53
it's a little bit like the military
00:12:54
where you have to put in a little bit of
00:12:56
time and you have to keep this dosier of
00:12:58
basic everything you've done right if
00:13:01
you walk into the room without stubbing
00:13:03
your toe you put it on your dosier like
00:13:05
everything goes on this dosier and it's
00:13:07
like 100 pages long actually they cap it
00:13:10
at 100 Pages because it can be that long
00:13:13
and youve basically tell them everything
00:13:16
you've done for the University so
00:13:18
service to the University Service to the
00:13:20
college service to students service to
00:13:23
the community all of this gets wrapped
00:13:25
in but they also want your evaluations
00:13:27
so you end up sending them the course
00:13:29
evaluation so you guys make a difference
00:13:31
in our lives as far as whether or not we
00:13:34
get considered for promotion so it's
00:13:38
incredibly important in a lot of
00:13:39
different ways that you take the few
00:13:42
minutes it shouldn't take you more than
00:13:44
I would think five minutes to complete
00:13:46
it but definitely take the time we don't
00:13:48
know honest to God we do not know who
00:13:51
you are filling it out I have admin
00:13:54
admin privileges to the eval system so I
00:13:56
can get into anybody's evaluations
00:13:59
and I can't I don't know it doesn't
00:14:02
allow me the ability to be able to look
00:14:05
and see who's completed these so think
00:14:07
of it this way I was in this field
00:14:09
before I came full-time to Indiana Tech
00:14:12
I was in the field where I worked for I
00:14:14
think I told you I worked for prescy and
00:14:16
it's a survey company in healthcare
00:14:18
industry so I would go out and deliver
00:14:22
the results of the I did the employee
00:14:24
side not the patient side the employee
00:14:27
side of things side of the house and I
00:14:28
would deliver the results and as
00:14:31
somebody
00:14:32
who healthc care facilities paid us to
00:14:35
administer the survey we would never
00:14:38
jeopardize our name and reputation bying
00:14:42
information so just know that's the same
00:14:45
thing here like we contract with Smarty
00:14:47
vals And it wouldn't be in their best
00:14:51
interest to ever release that
00:14:52
information the only way I would ever
00:14:54
know so you know how you have the three
00:14:56
questions that are open-ended open-ended
00:14:58
means that you you can type in your
00:15:00
response so it's not a like or scale
00:15:03
scale where you're selecting like
00:15:04
satisfying dissatisfying very
00:15:06
dissatisfying so you know when you type
00:15:09
in if you type your name and you say hi
00:15:12
this is Lisa Kindred I just wanted to
00:15:13
let you know blah blah blah blah then I
00:15:15
would know who you are and I've only
00:15:17
seen it one time I saw one student do
00:15:20
that put their name in the open-ended
00:15:22
comment but if you don't do that then I
00:15:24
would never know so yeah absolutely fill
00:15:28
the out it is it is anonymous to the
00:15:31
point that you don't put your name in
00:15:33
right it's very very important uh no
00:15:36
problem Katherine for being late glad
00:15:37
you are able to join
00:15:39
us other thing is with this being week
00:15:42
six you've got to turn in your
00:15:44
assignments right so here's what
00:15:47
typically you'll find all right so
00:15:50
tonight's Wednesday the 20th our
00:15:53
official last day of class is Sunday the
00:15:56
24th if you're going on to a session
00:15:59
four you're starting at the 25th right
00:16:01
these roll into one another except for
00:16:03
like three maybe maybe three break weeks
00:16:06
we have a year um so you're about to
00:16:08
roll into another
00:16:10
session I am supposed to have my grades
00:16:14
in by Wednesday the 27th so one week
00:16:17
from tonight I have to have my final
00:16:19
grades in the class so what I'm telling
00:16:22
you is if you're behind and you need
00:16:24
some time to catch up I will give you
00:16:27
until this time next week I I'll put my
00:16:30
grades in let's say how about we say 6:
00:16:34
PM this time next week if you could have
00:16:37
everything into me I'll get in there
00:16:39
I'll do the final grading whatever's
00:16:41
left I'll do the grading and then submit
00:16:43
your final grade so you can have one
00:16:45
more week to get the work turned in do
00:16:48
you remember how many points you need to
00:16:51
pass this
00:16:54
class testing your memory
00:16:57
here how many points to
00:17:06
pass go ahead Wayne how
00:17:09
many at least
00:17:11
600 you're close to 591 Miriam has it
00:17:15
591 points that is the absolute minimum
00:17:18
minimum minimum that will get you a d
00:17:20
but it'll pass right you'll pass the
00:17:22
class so if you're really struggling go
00:17:25
after those 100 Point assignments the
00:17:27
best thing to do
00:17:29
is the tech life right to take take
00:17:31
advantage of the incentive because then
00:17:33
you'll get 110 Points each week so get
00:17:37
your 591 points and be done with this
00:17:40
class like it bothers me that some
00:17:42
students don't pass this class you
00:17:43
really should pass this you know just
00:17:46
kind of get it get it over with right so
00:17:50
yeah get your assignments in get them in
00:17:51
by the
00:17:53
27th have you guys heard of what's
00:17:56
called an incomplete
00:17:59
you know what that
00:18:02
is new students may not may not know
00:18:05
what it
00:18:09
is all right so what it
00:18:12
is every school has it it's not just
00:18:14
Indiana Tech every every college has
00:18:16
this it is when you've had some kind of
00:18:20
extenda circumstance and you need
00:18:22
additional time six weeks just isn't
00:18:25
isn't enough you need additional time to
00:18:27
complete the course you can request an
00:18:30
incomplete so if you think you need more
00:18:34
than until you know the 27th more than a
00:18:37
week then let me know and we could talk
00:18:40
about the
00:18:41
incomplete it's supposed to be an
00:18:43
extenda circumstance like major major
00:18:47
thing but you know we've we've done it
00:18:50
for various reasons gotten very busy at
00:18:53
work um I got an incomplete one time
00:18:56
because I was in a wedding of all things
00:19:00
and I had to travel out of state and
00:19:01
that kind of derailed me a little bit
00:19:04
but you know you can you can request the
00:19:07
incomplete so if you need that extra
00:19:09
time I just wouldn't advise it if you're
00:19:11
going on to another class because now
00:19:13
you're going to juggle two classes and
00:19:15
that's hard to do but if you're if
00:19:17
you're close to getting that passing
00:19:19
grade then and you need it then we'll go
00:19:21
ahead and talk about
00:19:23
that and that's with any class any class
00:19:25
in Indiana that is a that is a
00:19:27
university policy you can ask for an
00:19:30
incomplete if you need additional time
00:19:36
okay all right any questions how we how
00:19:38
we doing you guys
00:19:41
good
00:19:46
hopefully um is this my last
00:19:51
class um it is for the remainder of this
00:19:55
semester so I am taking session four off
00:19:59
and I may even take session five off so
00:20:02
I'll probably teach again in six and I'm
00:20:05
G to be teaching 2010 again in six and
00:20:09
seven I think so no other different
00:20:11
classes for me in the spring semester so
00:20:16
um yeah so I'm GNA turn in grades a week
00:20:20
from tonight and then I will be off
00:20:22
until probably and I say off off from
00:20:25
teaching I still have my My Day stuff
00:20:27
going on right um so I will not be
00:20:30
teaching again until the start of
00:20:32
session six which I can't even tell you
00:20:33
when that is I'm gonna guess it's like
00:20:36
March maybe but yeah that's that's when
00:20:38
I'll be teaching again but you guys hang
00:20:40
on to my contact information my email a
00:20:44
lot of my previous students will ask me
00:20:46
questions reach out to me I just had
00:20:48
somebody do it two days ago I had a
00:20:50
student reach out to me so um don't
00:20:53
hesitate to ask me any questions after
00:20:55
the fact all right
00:20:59
all right sounds good so I told you
00:21:02
tonight we talk
00:21:04
about communication that's really what I
00:21:06
like to focus on here you think your
00:21:08
organization is good at
00:21:12
communication would you say they are
00:21:14
would you give them a thumbs up or a
00:21:15
thumbs
00:21:20
down my current organization I give a
00:21:23
thumbs up my previous organization be a
00:21:26
thumbs down
00:21:29
all
00:21:31
right um room for improvement thumbs
00:21:35
down we're kind of in the middle I
00:21:37
wanton to give us an in the middle we're
00:21:39
much better than we
00:21:41
were for
00:21:47
improvement this is so I told you that I
00:21:49
I did surveying employee satisfaction
00:21:53
and engagement surveying for prescan and
00:21:55
this was one of the things communication
00:21:57
usually hit our list of top 10 areas
00:22:00
where the organization can make
00:22:05
improvements so don't don't feel bad
00:22:08
this is this is a a hot issue that
00:22:11
usually comes up with
00:22:15
employees I got a couple more people
00:22:18
typing so we'll just give it a second
00:22:19
see what we
00:22:24
have what would you suggest that they
00:22:27
can do different
00:22:32
how can they do it
00:22:40
better ah so jealous
00:22:43
Cynthia Cynthia says she can't comment
00:22:46
because she's
00:22:51
retired what can they do better what can
00:22:53
they do
00:22:55
differently how can they you say they
00:22:57
have room for improvement how could they
00:22:58
improve what suggestions would you
00:23:07
give but a company can be more upfront
00:23:11
when it comes to communicating different
00:23:14
events
00:23:16
or or business
00:23:20
strategies that they would like to
00:23:24
achieve so what do you mean by more
00:23:26
upfront do you think that
00:23:29
maybe they forget sometimes to tell you
00:23:31
things or do you think they're not
00:23:34
truthful
00:23:37
both good
00:23:44
point all right so we have communicate
00:23:46
to their employees about changes in
00:23:48
their schedule other
00:23:54
matters so I absolutely adore or Carl
00:23:59
Ein off our
00:24:02
president but sometimes I feel
00:24:05
like he can really put on the rosecolor
00:24:08
glasses and he has he's so optimistic
00:24:11
and he has such a positive
00:24:14
outlook and I'm not going to say that I
00:24:17
feel he's not
00:24:20
truthful or not honest but I just wonder
00:24:24
if he sometimes sugarcoats things like I
00:24:28
told you guys we're getting into this
00:24:30
enrollment Cliff where there's you know
00:24:33
the enrollment starting to fall a little
00:24:35
bit and you know so a company like this
00:24:39
where we're not high profit right we're
00:24:42
not a for-profit we're we just make
00:24:45
enough to cover our costs and so we're
00:24:47
always on that edge of you know if we
00:24:50
don't have enough Revenue to support our
00:24:54
expenses right you don't ever want to be
00:24:56
in that in the red so you want to be
00:24:59
able to pay your bills so it makes me a
00:25:00
little bit nervous
00:25:02
and you might have picked this up when
00:25:04
we talked about last week with change
00:25:06
management and cotter and like having
00:25:09
that urgency is one of the key sometimes
00:25:11
with with making changes and like I said
00:25:14
I just feel like he's always so
00:25:16
optimistic and positive where I'm like
00:25:19
in a panic and maybe that's the point
00:25:21
maybe the point is to not have people
00:25:25
panic like we'll get through this we'll
00:25:26
be fine um
00:25:29
I don't know what do you think about
00:25:30
that do you think
00:25:33
that there should be an urgency and
00:25:35
there should
00:25:36
be you know when when there's something
00:25:39
kind of not going think about what okay
00:25:41
we talked about the external environment
00:25:44
things that are going on that could be
00:25:45
impacting us you know should we
00:25:48
truthfully communicate that and be like
00:25:51
brutally honest or do you think a leader
00:25:53
should really just be so positive and
00:26:03
optimistic because I feel like if we're
00:26:05
going to have to cut costs that should
00:26:07
be something that is urgent like this is
00:26:11
not maybe not so much that it's a crisis
00:26:14
but it's a concern
00:26:17
right I think there should be but not to
00:26:20
be used as a scare factor I agree I
00:26:22
agree like you don't want your entire
00:26:24
Workforce to quit like oh this company's
00:26:26
in trouble I'm leaving
00:26:29
and Katherine says urgency for sure I
00:26:31
feel like there should be full
00:26:34
transparency yeah but it also present a
00:26:37
plan I like that too I like that too
00:26:40
here's what we're going to do
00:26:44
differently yeah anybody's company's
00:26:48
doing really well so Wayne you said your
00:26:50
company does does really well with
00:26:52
communicating what does that look like
00:26:54
when it when you do it
00:26:56
well what what is happening
00:27:02
happen they getting the timing right are
00:27:05
they the message is just right it's in
00:27:08
the the best um modality could be
00:27:12
in how does that get how does that how
00:27:15
was it done
00:27:17
well like we had meetings in the
00:27:20
beginning of our
00:27:21
shift to to know where we are for each
00:27:25
day and what our objectives are for that
00:27:27
day
00:27:31
and then of course we also have means if
00:27:34
we're not doing so
00:27:36
well and and try to figure out what we
00:27:39
need to do in order
00:27:41
to you know be doing
00:27:46
well okay so the frequency is there and
00:27:50
of course
00:27:51
like different messages that
00:27:54
that like promotions or whatever they
00:27:57
put up on the board
00:27:59
they don't just put it up two days
00:28:02
before they trying to hire somebody they
00:28:03
have it up for months to so people get a
00:28:07
chance to you know sign up
00:28:11
or you know apply for the
00:28:19
opportunity so I'm taking notes what
00:28:21
you're telling telling me so I'm hearing
00:28:23
like the
00:28:25
frequency is spot on the appropriateness
00:28:28
of the
00:28:30
message timing their timing is is pretty
00:28:33
pretty good that's
00:28:37
good and it sounds like
00:28:41
they're targeting really well too so
00:28:43
they're they're getting the message to
00:28:46
the people that need to have it
00:28:59
Strangely I see a lot of people that
00:29:00
just went offline so I don't know what's
00:29:02
going on if it's my internet or can
00:29:05
everybody still hear
00:29:07
me yes good okay yeah just like four
00:29:12
people just went offline strangely
00:29:17
okay all right what are some of the
00:29:20
barriers to effective
00:29:22
communication How does it go wrong what
00:29:25
what what's happening what's the road
00:29:28
block when it's not doing
00:29:33
well sometimes it could be a cultural
00:29:38
barrier
00:29:45
yeah or a lack of social or
00:29:48
interpersonal
00:29:50
skills
00:29:56
sure like Katherine says like lack of
00:29:58
leadership personal
00:30:02
bias definitely bias can get in
00:30:12
way I'll tell you something that just
00:30:14
happened to
00:30:16
me it's been a while since I've had
00:30:20
to type a
00:30:22
formal letter like a formal
00:30:26
email because part of my new role does
00:30:28
not involve hiring so they made me Point
00:30:31
person on hiring a particular position
00:30:34
here so I had to we've we've narrowed it
00:30:38
down we have two candidates selected I
00:30:41
needed to contact references to do a
00:30:44
reference check and I prefer to do a
00:30:48
reference check by email I've I've had
00:30:52
them both ways I've I've called I have
00:30:56
emailed I've had people call me to do
00:30:58
reference checks but I've also had
00:31:00
people email me as well I prefer email
00:31:03
because it gives the person time to
00:31:05
reflect and think about the information
00:31:07
that I need and um timing is you know
00:31:12
sometimes critical just what however
00:31:14
they need to work around their schedule
00:31:16
to get me the information and then I
00:31:18
like to have a written record of it so I
00:31:21
was typing up the emails I have the
00:31:24
names and the contact information of the
00:31:27
individuals the candidates
00:31:29
gave
00:31:31
and I got thinking in terms
00:31:35
of of how do you address if you don't
00:31:38
know somebody's
00:31:40
pronoun how do you address what's the
00:31:43
greeting look like in in these formal
00:31:46
letters now so I was like hm not sure so
00:31:49
I go to to Ai and I said if you don't
00:31:52
know somebody's pronoun what does a
00:31:54
greeting look like in a professional
00:31:56
formal
00:31:58
letter and it said hello first name last
00:32:02
name so I typed this out I'm looking at
00:32:05
it I'm like oh that just seems so
00:32:06
computer generated I don't I'm not in
00:32:08
love with it so I asked started phoning
00:32:11
a friend right like what do you do like
00:32:13
how how do I do this oh I think it's
00:32:15
just okay to say hello Allan or hello
00:32:18
Karen or hello so I said is that okay if
00:32:21
I don't if I don't personally know
00:32:23
somebody am I okay to use their first
00:32:26
name um so was just like gosh I'm not
00:32:29
sure so then I called somebody who is
00:32:32
really big in Dei and I said let let me
00:32:36
ask the expert and that person also
00:32:39
said just use the first
00:32:41
name well how do you how do you feel
00:32:43
about that do you use the first name
00:32:46
because you know used to the big
00:32:47
controversy what in the early 80s was
00:32:52
the shift from like you know male was
00:32:56
Mister feale female was either misss or
00:32:59
Miss but then there were the the
00:33:01
divorces were coming in the 80s so it's
00:33:03
like okay they're not a misses and
00:33:04
they're not a miss so they're a Miz so
00:33:06
then we went to Ms and that was like the
00:33:09
big change so now I'm just like oh my
00:33:11
gosh I don't know what to do um all
00:33:14
right so I I see first name is fine you
00:33:17
think it's fine if you don't if if I've
00:33:19
never met you it's okay to use your
00:33:21
first name it just doesn't feel formal
00:33:24
enough for
00:33:26
me did guys think okay all right all
00:33:29
right just United States is an informal
00:33:32
country and we are
00:33:36
individual yeah you're right you're
00:33:40
right you're
00:33:44
right I you say we don't Place high on
00:33:47
that
00:33:49
um what was it the dominant chart or
00:33:55
the I forgot
00:33:58
I know I know they're so hard to
00:33:59
remember aren't they um but you're right
00:34:02
the United States tends to be less swal
00:34:05
than other countries um and then of
00:34:08
course another one of my friends said
00:34:10
well are they a doctor I'm like they're
00:34:11
not that would be so much easier if I
00:34:14
could just say you know Dr s and cell
00:34:16
was like but no they don't have terminal
00:34:18
degrees at least I don't know if they do
00:34:20
it wasn't it wasn't put down you know at
00:34:23
in in the contact information that was
00:34:26
shared but I was I was just like you
00:34:30
know and this is part of communication I
00:34:32
just I don't want to come across as not
00:34:35
formal enough or professional enough so
00:34:38
I was like I don't know I don't know how
00:34:39
people are going to take it so I did I
00:34:40
did use first names I just want to let
00:34:42
you know and
00:34:44
um hopefully people feel welcome to also
00:34:47
use my and I always signed my with my
00:34:49
first name so yeah hopefully but I mean
00:34:53
this is the stuff that I wrestle with
00:34:55
anymore so Kimberly says I know a lot of
00:34:58
people have different pronouns and
00:35:00
that's what they would prefer I
00:35:01
appreciate that thank you so
00:35:04
much why is it important why is this
00:35:06
stuff important why is it important for
00:35:08
a manager to be effective to Be an
00:35:10
Effective
00:35:17
Communicator why is this
00:35:21
important communication is how you get
00:35:23
your workers to
00:35:26
work yeah
00:35:31
it Taps into coming from my background
00:35:34
right it Taps into into satisfaction
00:35:37
employee
00:35:40
satisfaction they want to know
00:35:42
information people need
00:35:50
information can a manager be
00:35:54
effective if they're not a good
00:35:56
communicator
00:36:02
hands on the
00:36:05
field so I'm getting some nose dep penss
00:36:08
not
00:36:09
likely let's talk about Effectiveness
00:36:12
how do you measure Effectiveness how do
00:36:13
you know when a manager is effective we
00:36:15
talked about
00:36:17
this if the business
00:36:20
is successful or heading in the right
00:36:24
direction yeah it's usually
00:36:31
so do you think there's a connection
00:36:33
between good communication and positive
00:36:38
performance
00:36:40
yes there likely is
00:36:44
yeah positive work environment team
00:36:48
performance motivation I like that
00:36:51
Dominique so connecting into employee
00:36:55
motivation yeah
00:36:59
what about non-verbal communication have
00:37:02
you heard of
00:37:04
this yes what do we what do we mean
00:37:06
Wayne by
00:37:08
non-verbal body
00:37:11
language
00:37:13
yeah yeah you can certainly learn a lot
00:37:17
by by the way people move and sit and
00:37:21
stand
00:37:22
and even their facial
00:37:25
expressions facial expressions for sure
00:37:28
what have you guys seen in the workplace
00:37:30
what what kinds of body
00:37:33
language have you seen I have seen
00:37:38
colleagues roll their eyes in
00:37:41
meetings that sends a signal
00:37:45
right it does
00:37:52
gr oh folding on your arms or crossing
00:37:56
on your legs
00:38:00
yeah sighing or yawning and yeah looking
00:38:05
at their watch have you seen that I've
00:38:08
seen that quite a bit
00:38:10
too
00:38:14
yeah yeah I've seen them click their
00:38:20
pens ta their
00:38:26
foot or even tap the table just
00:38:29
visioning in
00:38:33
general I remember this wasn't too long
00:38:36
ago I had a message in our team meeting
00:38:40
that I knew wasn't going to be well
00:38:42
received by one of my
00:38:44
colleagues and I was dialed in so I
00:38:48
we're remote right so I get to see
00:38:49
everybody on screen and I'm just dialed
00:38:52
into her picture on the screen as soon
00:38:54
as I said it I just watched her facial
00:38:56
expression and it just you had to see
00:38:59
her facial expression it looked like she
00:39:01
had just sucked on a lemon I was like oh
00:39:04
boy this was worse than I thought it was
00:39:06
going to be and even some of my other
00:39:08
colleagues that were on the call were
00:39:10
like oh my gosh did you see her face
00:39:12
when you said that I was like I knew it
00:39:14
I knew it was not going to be well
00:39:16
received so knowing the people that you
00:39:19
work for and when you have a message
00:39:23
that may not be well received at least
00:39:26
you can have your your you know your
00:39:29
backup message for like how am I going
00:39:32
to work around what are they likely to
00:39:33
say how are they likely to react what am
00:39:35
I gonna say so it's like a game of
00:39:37
chests in your mind you have to kind of
00:39:40
work through the
00:39:41
dialogue um another thing that I've
00:39:44
gotten really good at I don't have to do
00:39:46
it so much anymore but back when I was
00:39:49
associate Dean so if you're ever in this
00:39:52
position um with employees where maybe
00:39:56
you're gonna you want buyin right so
00:40:00
it's really good to go to the people
00:40:03
that might be your grenade throwers and
00:40:05
talk this out with them first before you
00:40:07
bring something up in a general
00:40:10
meeting um there was always one person
00:40:13
in particular I would go to and and talk
00:40:16
offline about some of this stuff and
00:40:19
like hey what do you think and that
00:40:21
person would flat out tell me I'm going
00:40:23
to be the jerk in a meeting that's going
00:40:25
to say X Y and Z that's good because now
00:40:27
I know the ammunition and I can have my
00:40:30
backup plan in place so there's a lot of
00:40:33
planning that goes on with messages and
00:40:35
meetings as well just trying to work
00:40:37
through the politics of it all um and
00:40:41
it's good though it's good that we
00:40:43
have you know we we talked about this
00:40:47
with um you know having that Devil's
00:40:49
Advocate like you want to
00:40:51
hear the opposing view but you also want
00:40:54
to be ready for it as well
00:40:58
oh Katherine I'm so glad that you
00:41:01
brought up grape vine
00:41:02
communication
00:41:04
so what do we know about that what do
00:41:08
how would you define it how would you
00:41:09
define great fine
00:41:11
communication I'm always amazed at how
00:41:13
many students haven't heard of it well
00:41:15
they probably it's like it could be
00:41:17
water cooler talk it's it's you know
00:41:22
rumors could be rumors could be it's
00:41:25
informal informal communication
00:41:29
okay so Wayne says rumors Dominic gossip
00:41:31
or gossip
00:41:34
yeah he said she said
00:41:39
right do you ever find it beneficial or
00:41:45
helpful depends on the
00:41:48
situation yeah I've gotten Advanced
00:41:51
messages that I was very thankful that I
00:41:54
had Dominique says not helpful in her
00:41:56
situ
00:41:57
situation
00:41:59
[Music]
00:42:05
depends how do you think managers can
00:42:09
limit the gossip and the
00:42:16
rumors how do you get ahead of
00:42:24
that when somebody tries to start the
00:42:27
water cooler talk you shut it
00:42:30
down you think most managers hear about
00:42:33
it or do they not know what people are
00:42:39
saying I mean most managers hear about
00:42:41
it is whether or not they actually
00:42:43
engage in it or or
00:42:50
not I like that Dominique keep employees
00:42:53
well informed CES circles back around
00:42:56
good communication
00:43:02
right
00:43:04
yeah probably the last thing I'd want to
00:43:06
say on this is I looked really hard for
00:43:10
this study too like I said I had some
00:43:12
bad news right before this so it was in
00:43:14
the middle of me prepping for this
00:43:15
session is is when I received the call
00:43:19
but I was trying to
00:43:21
find I
00:43:23
remember reading an article about
00:43:28
a researcher that was looking at
00:43:31
messages so it was past
00:43:35
presidents
00:43:37
CEOs and there was a pattern to how
00:43:41
these individuals
00:43:43
communicate and I thought it was pretty
00:43:45
interesting if I happen to stumble on it
00:43:47
I'll go ahead and put it out into our
00:43:49
announcements but um it was really neat
00:43:52
to see that it's usually when they talk
00:43:56
they'll say
00:43:58
this is where we are now this is where
00:44:01
we want to be and how we're going to get
00:44:04
there and that's usually like the
00:44:07
message like they frame the here's
00:44:11
here's kind of the the status quo but we
00:44:14
really have this Vision to do good
00:44:16
things think about the release of I know
00:44:19
Steve Jobs in the release or the
00:44:21
announcement of the iPhone was one of
00:44:24
them it's like you know wouldn't you
00:44:26
want to have a computer in the palm of
00:44:29
your
00:44:31
hand and you know here's where we're at
00:44:33
now but here's where we're going so I
00:44:36
always thought that's that's really good
00:44:38
too is to kind of frame your messages
00:44:40
and it's it's pretty strategic when you
00:44:44
are trying to communicate and do it well
00:44:46
there are some people that do it really
00:44:48
well some people that don't communicate
00:44:51
really well and I I think our great um
00:44:54
presidents have presidents in general
00:44:56
like they're typically good
00:44:58
communicators right so
00:45:01
um there's a lot to be learned there was
00:45:05
somebody I saw present oh was at that
00:45:07
conference I was at that conference last
00:45:09
week and I remember somebody's
00:45:11
presenting and I nudged the my coworker
00:45:14
that went with me and I said that is a
00:45:16
dynamite fantastic presenter and I was
00:45:19
like I agree so when you see it and you
00:45:22
see it done
00:45:23
well yeah it's we can definitely learn
00:45:27
from
00:45:27
observation for
00:45:31
sure all right any last words before we
00:45:35
wrap up these six weeks and move you
00:45:38
guys along to your next
00:45:44
class oh yeah Thanksgiving is coming up
00:45:47
right any the other holidays so yes
00:45:49
absolutely happy holidays to everyone
00:45:52
hope you all have a good
00:45:55
Thanksgiving Co word
00:45:57
turkey oh that's a good one I like that
00:46:01
yeah let's do that let's do the code
00:46:03
word is
00:46:06
turkey all right I'll type it in the
00:46:08
chat code word
00:46:11
turkey
00:46:13
Perfect all right well I'm not going
00:46:16
anywhere I'll be around so if you guys
00:46:18
have any questions or need me for
00:46:20
anything just please feel free to reach
00:46:22
out you know email text look at your
00:46:25
grades please look at your grades make
00:46:27
sure I'm keeping up with everything if
00:46:29
you're missing something email me
00:46:32
definitely email me and I'll get it
00:46:34
corrected for
00:46:37
you all right sounds good have a good
00:46:39
night you guys I appreciate you all and
00:46:42
thanks for hanging in there these six
00:46:46
weeks all right bye
00:46:48
bye
00:46:52
bye my
00:46:55
condolences thank you
