A livestream interview with IU alumnus and Disney CEO Bob Chapek
Summary
TLDRIndiana University celebrated its notable alumni in an event that highlighted their various contributions to fields like science, entertainment, and leadership. The event featured prominent alumni such as Bob Chapek, CEO of Disney, who shared insights into his career evolution from microbiology to leading Disney amidst challenges like the pandemic. The discussion emphasized Disney's commitment to innovation, diversity, and ethical leadership. The strategic vision, known as the "North Star," is central to guiding Disney’s future. The event concluded by highlighting IU's integral role in shaping successful professionals and acknowledged its ongoing impact on alumni's lives.
Takeaways
- 🎓 Indiana University celebrates the impact of its alumni.
- 🌟 Bob Chapek shares his journey from microbiology to Disney CEO.
- 🎬 Alumni have made significant contributions to cinema, like 'The Hunger Games.'
- 🚀 Disney focuses on innovation and expanding digital media with Disney+.
- 🌍 Diversity and inclusion are prioritized at Disney.
- 👥 Leadership is guided by a strategic 'North Star' direction.
- 🏆 Ethical integrity is fundamental to Disney’s corporate culture.
- 🌌 Technology and creativity are balanced at Disney parks and attractions.
- 📖 Content creation focuses on culturally relevant stories.
- 🤝 Community and corporate responsibility are vital to Disney.
Timeline
- 00:00:00 - 00:05:00
Rick Van Goon, Executive Dean of the College of Arts and Sciences at Indiana University Bloomington, opens the Alumni Contributions event, highlighting the achievements of IU alumni in various fields, from scientific discoveries to contributions in the entertainment industry. He introduces Bob Chapeck as a distinguished alumnus, noting his connection to Disney, and hints at discussing his journey and experiences, including significant projects like Shanghai Disney Resort.
- 00:05:00 - 00:10:00
Bob Chapeck, in conversation with Douglas Freeland, reflects on his upbringing in a tough environment in Northwest Indiana, crediting his parents and various mentors for shaping his career. Mentions his career trajectory from a scientist to a creative role at Disney, emphasizing the importance of a liberal arts education in adapting to diverse fields.
- 00:10:00 - 00:15:00
Chapeck describes his transition from science to consumer goods and eventually Disney, emphasizing the balance of right-brain and left-brain skills. He discusses Disney's innovation and his approach towards maintaining Disney's legacy while also driving the company forward with new ideas and embracing cultural changes.
- 00:15:00 - 00:20:00
In response to audience questions, Chapeck shares insights on maintaining Disney's iconic guest experience by exceeding expectations, suggesting a focus on a clear 'north star' for decision-making. He narrates the importance of strategic vision beyond mere tactical execution and acknowledges the influence of mentors, particularly Bob Iger.
- 00:20:00 - 00:25:00
Chapeck elaborates on Disney’s approach to storytelling, highlighting how technology and innovation drive immersive experiences like the 'Rise of the Resistance' at Disney Parks. He addresses Disney's stance on diversity, equity, and inclusion, focusing on changing old narratives to reflect modern values and committing to authentic cultural representation.
- 00:25:00 - 00:30:00
Chapeck outlines Disney's initiatives to increase diversity within its content and workplace, referring to 'The Undefeated' as an example. Discusses the importance of content that resonates with today’s world, emphasizing partnerships and internal councils aimed at fostering diversity and inclusion across Disney’s global operations.
- 00:30:00 - 00:35:00
Chapeck emphasizes the importance of living ethically, which is part of the core culture and identity at Disney. He advises students to pursue careers with flexibility and patience, balancing immediate opportunities with long-term goals, backed by a strong ethical foundation.
- 00:35:00 - 00:40:00
Describes the pandemic as a critical period for Disney, requiring tough decisions like closing major divisions while advancing towards a direct-to-consumer model. Chapeck shares leadership lessons learned, highlighting the need for resilience, innovation, and maintaining focus on core values during crises.
- 00:40:00 - 00:49:14
Chapeck shares personal reflections on the significance of his IU education and experiences, including meeting his spouse and witnessing landmark events. Closes the session by reaffirming IU’s impact on his life, expressing gratitude for the opportunity to engage with the audience and emphasizing the importance of continued alumni support for future generations.
Mind Map
Video Q&A
Who is Bob Chapek?
Bob Chapek is the CEO of Disney and a distinguished alumnus of Indiana University with a degree in microbiology.
How has Disney been involved with Indiana University?
Disney and Indiana University have intersected through programs like the Disney College Program and alumni like Howard Ashman and Glenn Close's contributions.
What were Bob Chapek's early career goals?
Bob Chapek initially majored in microbiology and worked in environmental science before transitioning to a business role and eventually joining Disney.
What has been Bob Chapek's focus during his time at Disney?
Bob Chapek has focused on expanding Disney's reach, improving park experiences, and leading the company into the digital media space with Disney+.
What are key leadership lessons mentioned by Bob Chapek?
Key lessons include having a clear strategic direction (north star), balancing creativity with science, and maintaining ethical behavior.
How has Disney addressed diversity, equity, and inclusion?
Disney has implemented initiatives like content that reflects diverse perspectives, supporting diverse storytellers, and changing attractions that aren't culturally sensitive.
What connection does IU have to 'The Hunger Games'?
Alumni from Indiana University have contributed to cinematic projects such as 'The Hunger Games.'
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- 00:00:07welcome everyone to the celebrating
- 00:00:08alumni contributions event
- 00:00:11i'm rick van goon executive dean of the
- 00:00:12college of arts and sciences at indiana
- 00:00:14university bloomington
- 00:00:16following the successful conclusion of
- 00:00:18the for all bicentennial campaign in
- 00:00:19september 2020
- 00:00:21the college embarked on a year-long
- 00:00:23celebration of our alumni
- 00:00:24and all the ways that they contribute to
- 00:00:26the university their communities and
- 00:00:28their professions
- 00:00:29our alumni are amazing they have
- 00:00:31co-discovered the structure of dna and
- 00:00:32made other major scientific discoveries
- 00:00:35they have wowed audiences with their
- 00:00:36stories and cinematic marvels like
- 00:00:38hoosiers
- 00:00:39the hunger games and game of thrones
- 00:00:42their titles range from ceo to president
- 00:00:44of ireland
- 00:00:45our alumni are thought leaders who make
- 00:00:47a difference and we're incredibly proud
- 00:00:48of them
- 00:00:49as part of the celebration we have asked
- 00:00:51notable alumni like bob chapeck
- 00:00:53to spend time speaking about their
- 00:00:55experiences with the iu and iu alumni
- 00:00:57communities
- 00:00:58we are honored to count bob as a
- 00:01:00distinguished alumnus of the college
- 00:01:02with a degree in microbiology
- 00:01:04and we're grateful to have him to
- 00:01:05participate in today's event
- 00:01:08it's also worth noting that the college
- 00:01:10of disney have intersected in quite a
- 00:01:11few interesting ways
- 00:01:12many of our students have participated
- 00:01:14in the disney college program
- 00:01:16and disney professional internships the
- 00:01:18famed lyricist howard ashman
- 00:01:20who wrote the lyrics for the little
- 00:01:21little mermaid beauty and the beast in
- 00:01:23aladdin was an iu theater alumnus
- 00:01:26glenn close donated her costumes from
- 00:01:28her films to iu to be part of iu's sage
- 00:01:30collection
- 00:01:31including her infamous cruella deville
- 00:01:33costumes from disney's live action
- 00:01:35101 dalmatians finally a faculty member
- 00:01:38in our department of psychological brain
- 00:01:40sciences jonathan ledbetter
- 00:01:42previously worked at disney and whose
- 00:01:44human factor research
- 00:01:45includes a scholarly publication with
- 00:01:47the title your wait time from this point
- 00:01:49is
- 00:01:49dot dot dot practices for designing
- 00:01:52amusement park cues
- 00:01:55at this point it's my great pleasure to
- 00:01:57introduce our distinguished guest bob
- 00:01:59chapeck
- 00:02:02bob chapek became only the seventh ceo
- 00:02:04in disney's nearly 100 year
- 00:02:06history on february 25th 2020 so he's
- 00:02:09about to celebrate his one year
- 00:02:10anniversary
- 00:02:11he previously served as chairman of
- 00:02:13disney parks experiences and products
- 00:02:15and prior to that he was chairman of
- 00:02:18walt disney's parks and resorts
- 00:02:20he oversaw the company's six parks and
- 00:02:22resorts in the u.s europe and asia
- 00:02:24the disney cruise line disney's global
- 00:02:27consumer products business and more
- 00:02:30during bob's tenure disney park saw the
- 00:02:32largest investment expansion in its
- 00:02:3360-year history
- 00:02:35including the successful opening of
- 00:02:36shanghai disney resort
- 00:02:38in mainland chant mainland china as well
- 00:02:41as the most technologically advanced and
- 00:02:42immersive lands
- 00:02:44in disney parks history star wars
- 00:02:46galaxy's edge
- 00:02:47at both disneyland resort and walt
- 00:02:49disney world
- 00:02:51he began his career at disney in 1993
- 00:02:54almost 30 years ago
- 00:02:55starting out in the home entertainment
- 00:02:56division and later serving as president
- 00:02:59of distribution for walt disney studios
- 00:03:02bob was invited by our students to serve
- 00:03:03as one of our first college luminaries
- 00:03:05in 2013
- 00:03:07and in 2016 bob was honored with the
- 00:03:09college of arts and sciences
- 00:03:10distinguished alumni award
- 00:03:14also as part of our conversation today
- 00:03:16we're also joined by fellow college
- 00:03:18alumnus douglas freeland
- 00:03:20who earned his bachelor's degree in
- 00:03:21telecommunications in the college
- 00:03:23in 1980. douglas enjoyed a successful
- 00:03:2635-year career in marketing
- 00:03:29and brand content at mcdonald's
- 00:03:30including overseeing the world renowned
- 00:03:32monopoly at mcdonald's promotion as
- 00:03:35executive director of
- 00:03:37the mcdonald's all-american high school
- 00:03:39basketball games
- 00:03:40douglas raised more than 3 million
- 00:03:41dollars for ronald mcdonald's house
- 00:03:43charities
- 00:03:44from 2011 to 2016. i'm personally
- 00:03:47pleased to work closely with him as a
- 00:03:48member
- 00:03:49of the iu college of arts and sciences
- 00:03:51executive dean's advisory board
- 00:03:53on which he has served since 2014.
- 00:03:55douglas also served on the chicago
- 00:03:57sports commission from 2013 to 2016
- 00:04:00and most recently in 2017 he launched an
- 00:04:03always entertaining and informative blog
- 00:04:05the weekly opine commenting on politics
- 00:04:08sports and current events
- 00:04:11before we get started i want to be sure
- 00:04:13to mention that closed captions are
- 00:04:14available as part of today's program
- 00:04:16you should have seen a note about that
- 00:04:17in the chat log and i would like to
- 00:04:19thank the audience members who submitted
- 00:04:21some really great questions ahead of
- 00:04:22time for
- 00:04:23uh for douglas and bob to discuss
- 00:04:28and finally i'd like to thank bob and
- 00:04:30douglas once again
- 00:04:31and welcome both of them in a
- 00:04:32conversation
- 00:04:36today is an exciting day for all of us
- 00:04:39we are looking forward
- 00:04:40to hearing from bob chap in just a
- 00:04:42moment
- 00:04:43as rick said we met bob on zoom a few
- 00:04:46weeks ago
- 00:04:47and had a delightful conversation so
- 00:04:49today
- 00:04:50should be an informative treat for the
- 00:04:52audience
- 00:04:53and let me add my welcome to iu alumni
- 00:04:56and friends of iu who are joining us
- 00:04:59today
- 00:05:01to begin i will ask bob a few questions
- 00:05:04and we also have questions submitted in
- 00:05:06advance by the audience
- 00:05:08we received more than 1700 rsvps for
- 00:05:11today
- 00:05:12so as you can imagine we will not get to
- 00:05:15everyone's question
- 00:05:18in fact i can imagine tomorrow's
- 00:05:20headlines
- 00:05:21reading and freeland
- 00:05:25attract 1700 rsvps for today's live
- 00:05:29stream
- 00:05:31now the audience submitted over 200
- 00:05:33inquiries
- 00:05:35and we will get to as many as possible
- 00:05:38as i mentioned
- 00:05:39and the inquiries really fell into
- 00:05:43several key categories
- 00:05:46including bob's career
- 00:05:50a disney specific questions and i use
- 00:05:53specific questions
- 00:05:55questions surrounding diversity equity
- 00:05:57and inclusion
- 00:06:00leadership and the pandemic
- 00:06:04so let's get started good morning bob
- 00:06:06it's great to see you again
- 00:06:08hello rick hello doug it's uh a pleasure
- 00:06:11to be here
- 00:06:11with all of you um uh always
- 00:06:14nice to reconnect with my iu brethren
- 00:06:18well let's go back to the beginning you
- 00:06:21grew up in northwest indiana
- 00:06:23in what's referred to as the region
- 00:06:26now the region has a reputation for
- 00:06:28being a no-nonsense
- 00:06:30tough environment describe what it was
- 00:06:32like growing up there
- 00:06:34i think i think your headline is perfect
- 00:06:37no nonsense tough environment
- 00:06:39um you get what you earn in the region
- 00:06:42and you don't expect anything uh beyond
- 00:06:45what it is that you work hard for
- 00:06:48i was always uh just amazed
- 00:06:51at my parents and how hard they worked
- 00:06:54uh you know sort of coming out of world
- 00:06:56war ii
- 00:06:57and to build a life for them and
- 00:07:01my sister and myself our family and i
- 00:07:03think some of those
- 00:07:04lessons and that work ethic really
- 00:07:07resonate sort of to this day
- 00:07:09and it's really part of my dna
- 00:07:12so who are some of the people that
- 00:07:14influenced or mentored you
- 00:07:16well you know obviously my parents uh
- 00:07:19early on in my life
- 00:07:20really uh shaped uh who i am and i
- 00:07:23you know i'm not i i wouldn't say that
- 00:07:26i've ever had a mentor who sort of
- 00:07:28followed me throughout my entire career
- 00:07:30but have had mentors at different points
- 00:07:32in time depending on what i'm doing
- 00:07:34i've had the luxury at disney of uh
- 00:07:37changing jobs quite frequently and i
- 00:07:39would say every time there's somebody
- 00:07:40who's
- 00:07:41you know sort of there on the sideline
- 00:07:43sort of
- 00:07:44cheering me on most recently it would
- 00:07:47probably have to be bob iger
- 00:07:49uh whose shoes i'm filling now
- 00:07:53bob and i uh over probably the last
- 00:07:56seven years spent a ton of time together
- 00:07:58because when i got the parks job we were
- 00:08:01in the beginning of building the
- 00:08:03shanghai disneyland resort
- 00:08:06which rick had mentioned a few minutes
- 00:08:08earlier
- 00:08:09and i think i was in shanghai flew to
- 00:08:11shanghai maybe
- 00:08:1320 times a year for three years in a row
- 00:08:16and bob was on about half those flights
- 00:08:19with me and
- 00:08:20there's no way to get to know somebody
- 00:08:22than to spend you know
- 00:08:2315 16 hours you know every second week
- 00:08:28on a plane so he's he's sort of been
- 00:08:30there uh
- 00:08:31sort of shaping me and preparing me for
- 00:08:34uh
- 00:08:34this job that i'm in now excellent
- 00:08:38now as rick mentioned you majored in
- 00:08:41microbiology early in your career
- 00:08:44you are a scientist working in
- 00:08:47environmental biology
- 00:08:48at amuco tell us about the transition
- 00:08:52from science to creativity at disney
- 00:08:56how in the world did that happen right
- 00:08:58well uh you know majoring in
- 00:09:00microbiology i sort of assumed i would
- 00:09:02work in some technical job i'd work at
- 00:09:04lily or pfizer or merck and it turned
- 00:09:06out that the opportunity that was
- 00:09:08available to me was in
- 00:09:09as you said environmental science at an
- 00:09:12oil company in chicago
- 00:09:14and when i was doing that job i really
- 00:09:16enjoyed
- 00:09:17what i was doing but at the same time i
- 00:09:20got exposed to
- 00:09:21something that was just a name i mean
- 00:09:23all my college roommates were always
- 00:09:24business majors and i never really had a
- 00:09:26chance
- 00:09:27to sort of explore that but when i got
- 00:09:29into the work environment i'm like wow
- 00:09:31there's a whole
- 00:09:32range of things that you know are
- 00:09:34supported by science or
- 00:09:36touch science that aren't actually just
- 00:09:38science and
- 00:09:39always wanted to be a generalist not a a
- 00:09:42specialist i know that's weird with an
- 00:09:43undergraduate in microbiology but i
- 00:09:45thought found it fascinating
- 00:09:47and that was a fascinating time where
- 00:09:48you know people were just unlocking
- 00:09:50you know dna as another reference uh to
- 00:09:52the opening statements
- 00:09:54uh and so to me was intellectually
- 00:09:57fascinating
- 00:09:58but i got exposed to the business world
- 00:10:00and i went and got an mba
- 00:10:01and at that point uh thinking i was
- 00:10:04gonna go work at a pharmaceutical
- 00:10:05company you know combine the technology
- 00:10:07and i found consumer package goods
- 00:10:09marketing um
- 00:10:11which not only was my start in business
- 00:10:13once i got out of grad school but also
- 00:10:15then
- 00:10:16was the way that i got into disney
- 00:10:18because i started at disney
- 00:10:20uh working in packaged media when you
- 00:10:23know people were renting dvds and just
- 00:10:25starting to buy
- 00:10:26uh not dvd sorry vhs way back then i'm
- 00:10:28dating myself
- 00:10:30way back then and uh so packaged goods
- 00:10:34was sort of my entree into disney and
- 00:10:36you know almost 30 years later here we
- 00:10:38are
- 00:10:39so going from the scientific community
- 00:10:43to the creative community what does that
- 00:10:45say about a liberal arts
- 00:10:47education well i think
- 00:10:52it's it's all about balance right
- 00:10:55uh i have found in my career that
- 00:10:58there's a lot of really great right
- 00:10:59brain people
- 00:11:01and there's a lot of really great left
- 00:11:03brain people
- 00:11:04the intersection of that venn diagram is
- 00:11:07really small
- 00:11:09the very few people that can operate
- 00:11:11both the right and left
- 00:11:13hand side of the brain and i think
- 00:11:14that's one of the things that
- 00:11:15distinguishes disney
- 00:11:17from a lot of other companies you know
- 00:11:19there's a lot of companies where you can
- 00:11:20be a subject matter expert
- 00:11:22and rice sort of you know rise to the
- 00:11:25top
- 00:11:26uh you know maybe if you work in a
- 00:11:28logistics company you can be the very
- 00:11:29best logistics person
- 00:11:31and rise to the top but in a company as
- 00:11:33broad as disney
- 00:11:34having to have knowing that your core
- 00:11:36product isn't something that's developed
- 00:11:38in a lab
- 00:11:39but it's developed in the uh you know
- 00:11:42concept of the conceit of somebody's
- 00:11:44brain means that
- 00:11:45your product development team are human
- 00:11:48beings
- 00:11:48that literally conceive of everything uh
- 00:11:52uh uh you know one synapses fire in in
- 00:11:55in their minds but i think a liberal
- 00:11:58arts education
- 00:11:59while i didn't realize it when i was in
- 00:12:01school a liberal arts education really
- 00:12:04prepares you for sort of that
- 00:12:06elastic if you will that elasticity
- 00:12:09that's necessary for
- 00:12:10a career particularly in media or
- 00:12:14uh the creative arts and i think it
- 00:12:17really has shaped
- 00:12:18you know again who i am and what i've
- 00:12:20been doing
- 00:12:21great okay we're going to go to a couple
- 00:12:24of audience questions
- 00:12:26uh the first question is what will you
- 00:12:28do and by the way this is coming from
- 00:12:30david
- 00:12:30who's an alumnus what will you do
- 00:12:34or implement that embodies the spirit of
- 00:12:37walt disney
- 00:12:38while continuing to build upon his
- 00:12:40legacy
- 00:12:42yeah you know when you work at disney
- 00:12:44obviously you have
- 00:12:45uh walt sort of watching over everything
- 00:12:49you do
- 00:12:50and uh you you find out that
- 00:12:54the legacy of disney is really important
- 00:12:56at the same time walt was
- 00:12:57always emphasizing the future
- 00:13:01and not becoming uh locked in
- 00:13:05to a certain way of doing things as a
- 00:13:06matter of fact one of my favorite quotes
- 00:13:08from walt is
- 00:13:09we keep moving forward doing new things
- 00:13:11because we're curious and curiosity
- 00:13:13keeps leading us down new paths uh
- 00:13:17we have a lot of super fans at disney
- 00:13:19and our super fans
- 00:13:21really don't like change uh but the very
- 00:13:24dna
- 00:13:25of what walt has given us through some
- 00:13:28quotes like that
- 00:13:30and his inspiration is that you've got
- 00:13:33to keep
- 00:13:33evolving or you'll become a dinosaur and
- 00:13:36i think in this new media world that we
- 00:13:38live in
- 00:13:38that's particularly important and uh so
- 00:13:42i
- 00:13:42you know we we have a basis a foundation
- 00:13:47a set of values
- 00:13:48a culture that's been there since the
- 00:13:51beginning
- 00:13:52but exactly how you operate in that
- 00:13:54environment
- 00:13:55is a function of all the constituents
- 00:13:58that we have to please
- 00:13:59right we have we have to please our our
- 00:14:02cast members we have to please our
- 00:14:03shareholders
- 00:14:04we have to please our guests we have to
- 00:14:07please our local communities that we
- 00:14:09operate in
- 00:14:10and we want to be good corporate
- 00:14:11citizens so um
- 00:14:13with those uh um
- 00:14:16with that framework that's how we
- 00:14:18operate in but beyond that
- 00:14:20we want to innovate and we want to be on
- 00:14:22the front end of the innovation curve
- 00:14:25great uh the next question comes from
- 00:14:28kama
- 00:14:28she's an alumna disney is known for
- 00:14:32providing a world-class experience for
- 00:14:34its guests
- 00:14:36what's one thing we could all do to
- 00:14:38replicate that
- 00:14:40right well for me i'll go to my parks
- 00:14:43experience
- 00:14:44because i think sort of the epitome of
- 00:14:47disney uh dna is is the park
- 00:14:51and you know what essentially we say is
- 00:14:54that we want to exceed guest
- 00:14:57expectations
- 00:14:58every day to create magical memories
- 00:15:00that last a lifetime
- 00:15:02that is our mantra in parks and i think
- 00:15:06the core of that
- 00:15:07that goes to your question is exceeding
- 00:15:09guest expectations
- 00:15:10every day there are
- 00:15:14many many decisions we make i was a head
- 00:15:17of parks and resorts for
- 00:15:19i don't know seven years i think uh
- 00:15:22there are many decisions you have to
- 00:15:24make where you have to balance all those
- 00:15:25different constituencies
- 00:15:27and i would say that if you keep that as
- 00:15:31your north star you have to have a north
- 00:15:32star
- 00:15:33because when the noise comes in
- 00:15:37and there's a lot of different signals
- 00:15:38and inputs and you have to make a
- 00:15:40decision
- 00:15:41you have to think about what your north
- 00:15:43star and that being our north star
- 00:15:45made complex decisions with lots of
- 00:15:48different interference and competing
- 00:15:50priorities really made things easy and
- 00:15:53so i would say
- 00:15:54you know pick a north star and
- 00:15:57make sure that's the highest value you
- 00:15:59have
- 00:16:01and we talked about north star when we
- 00:16:04met a few weeks ago and i want to touch
- 00:16:05on that
- 00:16:06again a little bit later in the in the
- 00:16:09program today
- 00:16:10but here's another question from a
- 00:16:12student a current student this is from
- 00:16:14emma
- 00:16:15what's the worst career advice
- 00:16:18you've ever been given and you do not
- 00:16:20have to name the person who gave
- 00:16:22you the advice so we'll we'll keep that
- 00:16:24secret
- 00:16:25okay um it i i will give you one
- 00:16:28it was from a long time ago this was
- 00:16:30i'll just say this it was
- 00:16:32pre-disney and i had a supervisor
- 00:16:36that said uh uh tactics
- 00:16:39are all that matter just execute
- 00:16:43and uh obviously if you don't have that
- 00:16:46north star if you don't
- 00:16:47know what hill you're going to take you
- 00:16:50can execute the tactics as well as you
- 00:16:53you possibly could but if it's the wrong
- 00:16:55strategy so particularly as you
- 00:16:57develop in your career and you're
- 00:17:01charged with more responsibility for
- 00:17:02charting a course
- 00:17:04you have to pick that hill and you have
- 00:17:06to figure out
- 00:17:07where everyone else is going to go
- 00:17:09because it's not like you're just
- 00:17:11managing yourself you know at disney we
- 00:17:13have over 200 000 we call them cast
- 00:17:15members
- 00:17:16employees and the single best thing i
- 00:17:19can do the only thing i really do
- 00:17:21is pick where we're going to go and then
- 00:17:23motivate 200 000 people
- 00:17:25to go row in the same direction so um
- 00:17:29i think i think again big picture
- 00:17:31knowing where you're going
- 00:17:33and leading a bunch of people to that to
- 00:17:35that goal
- 00:17:36is really all that matters and
- 00:17:39everything else is
- 00:17:40frankly superficial excellent
- 00:17:44multiple audience members asked what is
- 00:17:47the future of disney plus
- 00:17:50and the streaming television and film
- 00:17:52world
- 00:17:55yeah disney plus has been a tremendous
- 00:17:57success for us and we've made the
- 00:17:59transition essentially from
- 00:18:00uh at least the way people saw us as an
- 00:18:02old media company to a new media company
- 00:18:05and i think that again goes back to that
- 00:18:07walt disney quote that
- 00:18:08you know yes we've had a lot of success
- 00:18:10in traditional uh
- 00:18:12film and television distribution but
- 00:18:13we're not going to let that stop us and
- 00:18:15that takes risks
- 00:18:17that takes uh informed risk but it takes
- 00:18:20some
- 00:18:21some guts and some dogma breaking
- 00:18:24the future is really going to be what
- 00:18:26the consumer tells us it is
- 00:18:28we are very consumer driven company uh
- 00:18:30we want to escape though to where the
- 00:18:32puck's going to be
- 00:18:33not to where the puck is i like that
- 00:18:35analogy because
- 00:18:37we're not going to build it for today
- 00:18:39we're going to build it for tomorrow
- 00:18:41so we have to have some insight we have
- 00:18:43to assimilate all the information that
- 00:18:44we have
- 00:18:45and create a vision for where we think
- 00:18:47the consumer is going to want to go
- 00:18:49in the future as an investment but i
- 00:18:52tell you what what it will do it will
- 00:18:54play off our strengths
- 00:18:56as as a company that has tremendous
- 00:18:59franchises
- 00:19:00and uh it's that is really what makes
- 00:19:05aside from the disney difference which
- 00:19:06is the disney brand and all the values
- 00:19:08that we've talked about
- 00:19:09you know the power that we've got to
- 00:19:11create new things that go off
- 00:19:14and embellish the stories of star wars
- 00:19:16marvel
- 00:19:17pixar disney both in animation and live
- 00:19:20action movies and the great library we
- 00:19:22have
- 00:19:23is tremendous so that will be the
- 00:19:25creative fodder if you will
- 00:19:27that will be the catalyst for news
- 00:19:30stories going forward
- 00:19:31but it will all be done with an eye
- 00:19:33towards where is that puck
- 00:19:35going in the future and how can we best
- 00:19:37satisfy our our consumers and our guest
- 00:19:39needs
- 00:19:41uh next question technology
- 00:19:44has always been part of disney's magic
- 00:19:47so without
- 00:19:48bob without giving us any of your trade
- 00:19:51secrets
- 00:19:52can you talk about some of the
- 00:19:54technological innovation
- 00:19:56that you have implemented and how you
- 00:20:00have transformed
- 00:20:01the walt disney company as well as the
- 00:20:04broader
- 00:20:05media landscape well let's
- 00:20:08certainly let's take the digital media
- 00:20:11world that we live in right now
- 00:20:13um most people would make the assumption
- 00:20:16that
- 00:20:17you know they first heard the word
- 00:20:18disney plus 18 months ago
- 00:20:21and as such we started disney plus 18
- 00:20:24months ago
- 00:20:25we had the very embryonic beginnings of
- 00:20:28this a decade ago
- 00:20:30i worked on a project when i was head of
- 00:20:33studio distribution
- 00:20:34called keychest and keychest
- 00:20:38was essentially a way to have
- 00:20:41what was then the dominant way of
- 00:20:42getting content into the homes which was
- 00:20:44a physical disk
- 00:20:46being able to unlock a digital file
- 00:20:48through
- 00:20:49a physical blu-ray disc and
- 00:20:52that was was really the embryonic
- 00:20:56beginnings
- 00:20:56of disney plus not in terms of
- 00:20:59conceiving of exactly what the service
- 00:21:01is going to be and because
- 00:21:02obviously a lot's changed it doesn't
- 00:21:04need to be tethered to a physical disk
- 00:21:05so a lot's chained changed but that
- 00:21:08technology
- 00:21:09really uh got us exercising a a muscle
- 00:21:13that frankly
- 00:21:14we never had uh and that's the new media
- 00:21:18muscle
- 00:21:19and so you know the development of
- 00:21:23new technologies tend to be embryonic
- 00:21:25and they last
- 00:21:26a long time and they cook for quite a
- 00:21:28while and it enabled us to hit the
- 00:21:31ground running when we finally decided
- 00:21:32we were ready to
- 00:21:34completely jump in uh more recently
- 00:21:37in the parks i don't know how many
- 00:21:39people have had a chance to
- 00:21:41go to galaxy's edge in either disneyland
- 00:21:43or walt disney world
- 00:21:44obviously we opened up those lands and
- 00:21:47very shortly thereafter
- 00:21:49very shortly the pandemic hit and so not
- 00:21:51as many guests have been able to enjoy
- 00:21:53it as we obviously would like nor would
- 00:21:55they like
- 00:21:55but there's a particular attraction
- 00:21:57called rise of the resistance in our uh
- 00:22:00star wars
- 00:22:00uh galaxy's edge land both at land and
- 00:22:04world
- 00:22:05and uh there's five million lines of
- 00:22:08code
- 00:22:09that went into that immersive
- 00:22:11interactive
- 00:22:12experience and
- 00:22:15it's impossible to separate technology
- 00:22:18from the guest experience
- 00:22:20although we believe that any technology
- 00:22:23should be hidden
- 00:22:24and all you should see is the interface
- 00:22:26of that
- 00:22:27uh experience so it needs to operate in
- 00:22:30the background
- 00:22:31it's not about the technology but the
- 00:22:33technology needs to do one thing
- 00:22:35and that's help you tell the story help
- 00:22:37you round out the experience
- 00:22:39and that's what rise of the resistance
- 00:22:41does it is
- 00:22:42mind-boggling how interactive it is and
- 00:22:46and how uh immersive it is so there's
- 00:22:49two examples
- 00:22:50great thank you let's shift over to
- 00:22:54diversity equity and inclusion
- 00:22:57which are now more than buzzwords they
- 00:23:00are expected to be purposefully
- 00:23:02activated at all levels of society in
- 00:23:05the workplace
- 00:23:06at school in government etc
- 00:23:10what is disney doing in this regard
- 00:23:13well i think you know everybody in
- 00:23:15society uh
- 00:23:17had got a a pretty big wake-up call
- 00:23:20uh over the last year in terms of
- 00:23:24something that we all knew needed to be
- 00:23:26addressed and we all
- 00:23:27worked on it but i think we need to do
- 00:23:31more
- 00:23:31bigger faster and stronger uh so
- 00:23:34this all happened uh when i got this job
- 00:23:37not only at the time that
- 00:23:39uh the pandemic was upon us but all the
- 00:23:41social
- 00:23:42unrest was happening at the same time so
- 00:23:45i thought i would uh seize the
- 00:23:46opportunity by setting up six pillars
- 00:23:48for the company that would
- 00:23:51be a way for the company to rally around
- 00:23:53these efforts
- 00:23:54uh the six pillars are transparency
- 00:23:58representation accountability community
- 00:24:01culture and of course
- 00:24:03our content because our content is the
- 00:24:06biggest way
- 00:24:07that we have the ability to influence
- 00:24:11the world around us right i mean
- 00:24:15certainly disney writes big checks to
- 00:24:17good causes
- 00:24:18but it's not about the big checks the
- 00:24:20biggest thing we can do is make content
- 00:24:22that's representative
- 00:24:24of the world around us and filmmakers
- 00:24:27uh that have points of view that all of
- 00:24:29us may not
- 00:24:30have had just like my upbringing in the
- 00:24:33region
- 00:24:34shaped me filmmakers have all been
- 00:24:37shaped
- 00:24:38by their own experiences and we want to
- 00:24:42ensure that our content represents the
- 00:24:44world
- 00:24:45not as people saw it 5 10 15
- 00:24:4820 50 years ago but
- 00:24:52as people see the world and should see
- 00:24:54the world more broadly today
- 00:24:58several alumni are curious if disney has
- 00:25:01any initiatives
- 00:25:02similar to the cbs naacp partnership
- 00:25:06intended to increase diversity
- 00:25:09and access and shows creators and so
- 00:25:11forth
- 00:25:12yeah well everything that we do involves
- 00:25:14some type of partnership generally with
- 00:25:16the creative community okay but we did
- 00:25:19not tie ourselves to one particular
- 00:25:21entity
- 00:25:22instead what we did and this is very
- 00:25:24typical of disney we built our own
- 00:25:26and the project is called the undefeated
- 00:25:28i don't know how many of you have seen
- 00:25:30it
- 00:25:30uh it's uh was created out of espn which
- 00:25:33is another disney company
- 00:25:35and it's the intersection of sports
- 00:25:39culture and entertainment and it's
- 00:25:42just phenomenal and it has become if you
- 00:25:45will a beacon of inspiration for the
- 00:25:47rest of the company
- 00:25:49and uh it has been something that
- 00:25:52uh we would look to expand as a brand
- 00:25:54within the walt disney company
- 00:25:56uh so that we can help filmmakers uh
- 00:25:59uh diverse filmmakers tell stories so if
- 00:26:02you haven't checked out undefeated it's
- 00:26:04it's really incredible the other thing
- 00:26:06we've done is created
- 00:26:07a a a few councils uh bob
- 00:26:11iger chairs a creative console where uh
- 00:26:14we work
- 00:26:15very aggressively against that one
- 00:26:16pillar that last pillar i talked about
- 00:26:18the creative pillar
- 00:26:20where we try to inspire the people that
- 00:26:23work in our studios
- 00:26:24and tv areas to go out and find and find
- 00:26:28diverse directors actors in front and
- 00:26:30back of the camera
- 00:26:32uh so that we are representative i
- 00:26:35chair a ceo console consul along with
- 00:26:39our head of diversity inclusion latondra
- 00:26:41newton and
- 00:26:42we meet regularly and tackle some really
- 00:26:45tough issues
- 00:26:48so one of the things that we've done out
- 00:26:50of this group has made a decision
- 00:26:52that at least 50 percent of our
- 00:26:54charitable giving
- 00:26:55goes to diverse uh sources diverse
- 00:26:59organizations so now that we've got a
- 00:27:01goal we can hold ourselves accountable
- 00:27:02to that goal
- 00:27:03and measure our progress that's great it
- 00:27:06sounds like disney is
- 00:27:07walking the talk and is action oriented
- 00:27:11uh there's a lot of folks these days
- 00:27:13talking about this out of the other and
- 00:27:14it's all well intended
- 00:27:15most of it but action
- 00:27:19as they say speaks louder than words so
- 00:27:21really impressed with what disney is
- 00:27:22doing
- 00:27:23in this regard one other question
- 00:27:25related to
- 00:27:26uh inclusion and diversity
- 00:27:29again coming from the audience how do
- 00:27:31you envision disney building on its
- 00:27:33attempts to provide
- 00:27:34culturally authentic stories like cocoa
- 00:27:38moana and seoul right well you know the
- 00:27:41the the
- 00:27:42the it all starts with getting you know
- 00:27:44script writers
- 00:27:45who have broad points of view right
- 00:27:48because the whole process starts in
- 00:27:49development
- 00:27:50with the script so you have to have the
- 00:27:53the scriptwriters
- 00:27:54but you also and and you you answered it
- 00:27:56you have to
- 00:27:57walk the talk right you can't just say
- 00:28:00this
- 00:28:00you actually have to do it we made a
- 00:28:04decision to change some of our
- 00:28:07attractions
- 00:28:08that are in our parks that have been
- 00:28:12around for a long long time again now
- 00:28:13this goes back to the
- 00:28:15legacy issue and you know super fans not
- 00:28:17wanting anything to change
- 00:28:19but when you really take a hard look at
- 00:28:21an attraction that's been there for
- 00:28:22over 60 years and you realized it's
- 00:28:25based on song of the south
- 00:28:27and song of the south is based on a
- 00:28:30story
- 00:28:31which you know depicts happy slaves
- 00:28:34that is probably not you know a place
- 00:28:38that we all want to be in a place that
- 00:28:39disney wants to be
- 00:28:41so you have to have again wrapping all
- 00:28:42this up you have to have the courage
- 00:28:45to go ahead and change something that's
- 00:28:46been uh
- 00:28:48you know pleasing a good number of
- 00:28:50people has really high guest ratings
- 00:28:52for the last 60 years and
- 00:28:56make the change so that you could
- 00:28:59not only talk about making positive
- 00:29:01change but
- 00:29:02really get into it and make those
- 00:29:04changes and
- 00:29:06so we're going to walk the talk and
- 00:29:07we're going to hire people that have
- 00:29:09diverse the people that are working on
- 00:29:10the conversion of that to the tiana
- 00:29:13story
- 00:29:14uh are are very diverse and so we'll
- 00:29:17make sure
- 00:29:18that it's not somehow lost in
- 00:29:20interpretation in terms of how that
- 00:29:21tourist should be
- 00:29:24told in a very uplifting and accurate
- 00:29:26way
- 00:29:29okay we're going to shift over and talk
- 00:29:31a little bit about the college of arts
- 00:29:32and sciences in terms of
- 00:29:34the five foundational skills that
- 00:29:38the college holds near and dear first
- 00:29:41skill
- 00:29:41is question critically next is think
- 00:29:45logically communicate clearly
- 00:29:49act creatively and live ethically
- 00:29:52now your business is creative centric so
- 00:29:55that is a given
- 00:29:56of the remaining four foundations which
- 00:29:59one is the most important
- 00:30:01and why it would be by far live
- 00:30:04ethically
- 00:30:05it's a part of our culture it's a part
- 00:30:06of our dna it's a part of what makes
- 00:30:08us tick that is the anti to play the
- 00:30:12game
- 00:30:13so you're right we're in a creative
- 00:30:15business and so that's a given
- 00:30:17but the live ethically would go first
- 00:30:20even beyond the creativity because
- 00:30:23if that's broken then we
- 00:30:26break the promise of what disney magic
- 00:30:29that's what we call it disney magic
- 00:30:31uh what disney magic is all about and
- 00:30:34you know part of my
- 00:30:35my job is to make sure all 200 000 of us
- 00:30:38no matter whether they work in india or
- 00:30:40whether they work in russia
- 00:30:42or whether they work in europe or asia
- 00:30:44that they were all
- 00:30:46doing the same thing that's great so
- 00:30:49when we met a few weeks ago we did talk
- 00:30:51about ethics
- 00:30:52and that topic is highly popular among
- 00:30:55today's audience
- 00:30:56those folks listening in today so how do
- 00:30:59you cultivate and maintain
- 00:31:01that strong foundation of ethical
- 00:31:03behavior at disney
- 00:31:04yeah well first of all it starts with
- 00:31:07hiring people that have those
- 00:31:10characteristics
- 00:31:11you know so often i get
- 00:31:14well so often defined as probably every
- 00:31:17hour
- 00:31:18i get an email or a phone call from
- 00:31:20someone that says you've got to hire my
- 00:31:22nephew
- 00:31:23he really loves disney or you've got to
- 00:31:25hire my niece you've got to hire my
- 00:31:26daughter
- 00:31:27they really love disney and
- 00:31:31too often a love of disney is not enough
- 00:31:36it certainly helps but you've got to
- 00:31:38have the right
- 00:31:41the right character to work at disney
- 00:31:43you have to have
- 00:31:44hospitality first you have to want to
- 00:31:46serve you have to want to put
- 00:31:47others in front of yourself because
- 00:31:49essentially that's
- 00:31:51the business that we're in right
- 00:31:56so it really does start with making sure
- 00:31:59that the people that are on the front
- 00:32:00lines of people that are working all 200
- 00:32:02000 again
- 00:32:04really embody that not artificially or
- 00:32:07not in a trained way
- 00:32:08but it's part of who they are it's part
- 00:32:11of their identity
- 00:32:13and again that's an example of picking
- 00:32:16that hill
- 00:32:17integrity is everything and then making
- 00:32:20sure all the people sort of
- 00:32:21walk up that hill together
- 00:32:25and we talked about you mentioned
- 00:32:26northstar
- 00:32:28earlier and we talked about that as well
- 00:32:30a few weeks ago
- 00:32:32one of the things that you mentioned as
- 00:32:35you described
- 00:32:36the career as a journey and talked about
- 00:32:38finding your north star
- 00:32:40you also made a point about being
- 00:32:42flexible
- 00:32:44can you expand on that yeah as if
- 00:32:47it pertains to careers one of the
- 00:32:48examples i like to use
- 00:32:50often with students is a a silly one but
- 00:32:54it it really captures the
- 00:32:56idea of flexibility and it's i use
- 00:33:00bumper bowling in other words when you
- 00:33:01go to a bowling alley on a saturday
- 00:33:03morning
- 00:33:04and the little six-year-olds are trying
- 00:33:06to learn to bowl
- 00:33:08they put bumpers in the gutters so that
- 00:33:10the ball can't go too far
- 00:33:12off now everybody there wants to hit the
- 00:33:14head pin
- 00:33:15and i think a lot of people in their
- 00:33:16career would like to hit the head pin
- 00:33:18right away but sometimes you need
- 00:33:21bumpers
- 00:33:22but you can only deviate too far off
- 00:33:24your given path
- 00:33:26until you're wasting time or not you
- 00:33:28know charting a course
- 00:33:30to hit that head pin to achieve your
- 00:33:33goal
- 00:33:34so patience is a is a virtue in this
- 00:33:36case
- 00:33:37but knowing when to redirect and bounce
- 00:33:40off that bumper
- 00:33:41and proceed down that path towards the
- 00:33:45head pin
- 00:33:46is a really critical thing so again it's
- 00:33:48about focus it's about knowing what you
- 00:33:50want
- 00:33:51and it's importantly about making
- 00:33:53decisions along the way that advance
- 00:33:56your achievement of that goal
- 00:33:59so a lot of times when i counsel young
- 00:34:02students they'll say well i've got two
- 00:34:03different jobs i want
- 00:34:05one's in a city that i really don't want
- 00:34:07to be in and it doesn't pay as much
- 00:34:09money
- 00:34:11but it's really kind of in the field
- 00:34:13that i want to do but another one is
- 00:34:15really glamorous
- 00:34:16and it's in new york and it doesn't have
- 00:34:18anything to do with what i want to do
- 00:34:20but it pays you know ten thousand
- 00:34:22dollars a year more
- 00:34:24is there a really decision to be made
- 00:34:25here and so it's really about
- 00:34:27you know again living true to your
- 00:34:30values and living true to your goals
- 00:34:32and making sure that you you live with
- 00:34:35patients but at the same time
- 00:34:37you're always heading towards your goal
- 00:34:38in that head pin
- 00:34:41as i mentioned we have three or 400
- 00:34:43students in the audience
- 00:34:45and they are curious to know what skills
- 00:34:48you learned at iu
- 00:34:49have been most useful on your path to
- 00:34:52becoming ceo
- 00:34:56uh determination uh
- 00:35:01you know i i think it's safe to say
- 00:35:03growing up in the region
- 00:35:05i went to a high school
- 00:35:08where not a lot of the students went to
- 00:35:10college
- 00:35:12uh we had some basic science
- 00:35:15courses you know entry level physics
- 00:35:18entry level chemistry biology
- 00:35:20but when i got to iu
- 00:35:23i found out that the students that i was
- 00:35:26competing against
- 00:35:27were much better prepared i hadn't heard
- 00:35:29of something called an ap
- 00:35:31class you know most of the the the
- 00:35:34classes that
- 00:35:34people took in my high school were shop
- 00:35:36classes
- 00:35:37you know um and the idea that
- 00:35:41i thought i was well prepared but i got
- 00:35:43in and realized i was woefully behind
- 00:35:47the other students made me sort of
- 00:35:50suck it up and sort of try to catch up
- 00:35:52on my own because as you know once you
- 00:35:54go to college
- 00:35:55you know there's no there's no one you
- 00:35:57know catching you if you fall
- 00:36:00and that was one of my first lessons in
- 00:36:03grit
- 00:36:03and determination again all all part of
- 00:36:06the
- 00:36:07the the great upbringing that i had from
- 00:36:10you know quote the region end quote
- 00:36:12but you know the academic background was
- 00:36:15insufficient to you know go into organic
- 00:36:18chemistry
- 00:36:19and i had to sort of figure that out and
- 00:36:22be resourceful
- 00:36:23and find a way and that has been very
- 00:36:26valuable throughout my whole career
- 00:36:27sort of defines who i am in some ways
- 00:36:31great thank you bob uh
- 00:36:35you became disney's ceo just about a
- 00:36:37year ago on february 25th
- 00:36:40and just a few days after that the
- 00:36:43united states announced his first
- 00:36:45coronavirus death what has the past
- 00:36:48year been like leading one of the
- 00:36:51world's greatest companies
- 00:36:53during the pandemic well
- 00:36:57you're right the first decision i had to
- 00:36:58make was about three days after i got
- 00:37:00the job and that was essentially to
- 00:37:01close about 80 percent of our businesses
- 00:37:04other than our tv networks and that was
- 00:37:06very difficult
- 00:37:07because um that was something that was
- 00:37:11unprecedented unheard of i mean no one
- 00:37:13could ever
- 00:37:14have imagined that at the same time so i
- 00:37:18was involved in a job of
- 00:37:20making sure that the company frankly
- 00:37:21survived
- 00:37:23when you've got money flowing out
- 00:37:25because we we paid
- 00:37:26our cast members and our employees for a
- 00:37:28long long time
- 00:37:30uh before the businesses started kicking
- 00:37:32in and unfortunately
- 00:37:34you know we had to make some hard
- 00:37:35decisions along the way uh
- 00:37:37uh in order to sort of brace ourselves
- 00:37:40for the long-standing impact of covid
- 00:37:43but along the same time i had to make
- 00:37:45the decision that
- 00:37:46i wasn't going to only worry about
- 00:37:48survival i was going
- 00:37:50to use this as an opportunity uh
- 00:37:53if you will to shoot forward as a
- 00:37:55catalyst for the future
- 00:37:56and so as we're you know taking on debt
- 00:38:00in order to you know pay bills
- 00:38:02and making sure that you know we had a
- 00:38:04future uh i had one eye on that but the
- 00:38:06other
- 00:38:06eye was on accelerating our path our
- 00:38:10pivot towards direct to consumer
- 00:38:12and worrying about espn plus and
- 00:38:16hulu and disney plus and our new
- 00:38:19uh recently announced star general
- 00:38:22entertainment
- 00:38:23uh venture in the international
- 00:38:26territories and really casting
- 00:38:30the supply chain of new content that
- 00:38:32would feed them
- 00:38:33and getting that group of filmmakers and
- 00:38:35scripts written
- 00:38:36so part of it was about you know bailing
- 00:38:39out the boat so the boat didn't sink but
- 00:38:41at the same time
- 00:38:42it was about charting of course for the
- 00:38:44future and accelerating frankly
- 00:38:46that dramatically and i think it
- 00:38:49again sort of goes to the written
- 00:38:51determination i could have you know gone
- 00:38:52into a fetal position and
- 00:38:54you know just you know hope that it
- 00:38:56ended but
- 00:38:57that wasn't what you know all of those
- 00:38:59constituents i mentioned earlier i
- 00:39:01our cast our consumers our guests our
- 00:39:05owners at wall street
- 00:39:06our local communities that's not what
- 00:39:07they wanted they wanted leadership they
- 00:39:09wanted decisiveness
- 00:39:11and they wanted conviction and a sense
- 00:39:13of optimism
- 00:39:15and that's you know in those
- 00:39:18you know three weeks or three days after
- 00:39:20i get the job that's
- 00:39:21sort of the cards i was dealt and but
- 00:39:23that's how i played them
- 00:39:26so the audience would like to know i
- 00:39:28would like you to share leadership
- 00:39:30lessons from this crisis
- 00:39:33what have you learned during the
- 00:39:35pandemic
- 00:39:37uh i guess i guess i learned that
- 00:39:41you have to always
- 00:39:45focus on what makes a difference and
- 00:39:48what makes a difference for us
- 00:39:51is our cast we have direct guest
- 00:39:54interaction in so many of our businesses
- 00:39:56and people you know disney
- 00:39:58it is yes uh just another company but no
- 00:40:02it's not just
- 00:40:03another company and people look to us
- 00:40:06and when we say something or we do
- 00:40:07something it resonates
- 00:40:09you know 12 companies can do the same
- 00:40:10thing and disney gets the headline
- 00:40:12and in this world of social media when
- 00:40:15it's so easy to sort of sit back
- 00:40:17and and you know criticize and feel
- 00:40:20supported by
- 00:40:21groups of people that you know you're
- 00:40:23you're in your social media loop
- 00:40:25um you've got to stand strong and you've
- 00:40:29got to do
- 00:40:30you've got to do what you believe is
- 00:40:32right and have the courage
- 00:40:35knowing that no matter what you say in
- 00:40:36this divided world you're going to get
- 00:40:38criticized
- 00:40:40and so it's really about finding your
- 00:40:42element of truth
- 00:40:44and representing that truth and
- 00:40:46everything you do
- 00:40:48and pillars such as transparency and a
- 00:40:51high degree of
- 00:40:52high degree of ethics certainly
- 00:40:55uh bode well for you guys as you go
- 00:40:58forward
- 00:41:00um we've got a few more well i've got
- 00:41:02one more question on the pandemic uh
- 00:41:06you announced that disneyland will serve
- 00:41:08as a
- 00:41:09mass vaccination site so what prompted
- 00:41:13that decision
- 00:41:15well basically doing the right thing you
- 00:41:17know if there's one thing we do is
- 00:41:18handle large numbers of people
- 00:41:20uh you know we've got tens of thousands
- 00:41:23of industrial engineers
- 00:41:24whose job it is is basically to make
- 00:41:26sure the flow of people
- 00:41:28is such that everyone has a you know a
- 00:41:30good experience
- 00:41:31and if you think about the process that
- 00:41:35it takes to go through the various steps
- 00:41:36of getting a vaccination
- 00:41:38um you know maybe we can possibly help
- 00:41:42and but at a minimum even if
- 00:41:45uh you know the government had its own
- 00:41:48way of doing its vaccinations
- 00:41:50we had the facilities and everyone knows
- 00:41:53where disneyland's at
- 00:41:55in southern california and they
- 00:41:57certainly needed a place to distribute
- 00:41:59it so
- 00:42:00we provided it and it was just the right
- 00:42:02thing to do
- 00:42:05okay we've got some more audience
- 00:42:06questions
- 00:42:08multiple audience members would like to
- 00:42:10know what is your favorite
- 00:42:13iu memory now like many of us i'm sure
- 00:42:15you've got
- 00:42:16a slew of fond memories from your time
- 00:42:18at iu
- 00:42:19but what are one or two that stand out
- 00:42:23well first uh you know i met my wife
- 00:42:25there
- 00:42:26uh my second day on campus so
- 00:42:29she's listening in i'm sure uh so that
- 00:42:32that's that's a good decision to say
- 00:42:34that no it's true uh that's that's the
- 00:42:36best one
- 00:42:37uh uh never forget it uh but also
- 00:42:40uh how about the 1981 national
- 00:42:43championship
- 00:42:44that was my senior year uh i remember
- 00:42:48it vividly like it was yesterday and
- 00:42:50that obviously is going to be a
- 00:42:51highlight for anyone
- 00:42:52i was on campus when they filmed
- 00:42:54breaking away which might was my first
- 00:42:55exposure again for somebody from the
- 00:42:57region
- 00:42:58to filmmaking and so i would as i'm
- 00:43:01walking to and from class stop and you
- 00:43:04know
- 00:43:05experience several scenes that they were
- 00:43:06shooting and couldn't believe
- 00:43:08you know what a big complicated deal it
- 00:43:10was
- 00:43:11now maybe some ways that what my whistle
- 00:43:13for what i eventually
- 00:43:15uh do now but i had no idea i actually
- 00:43:19sat in the audience at the old little
- 00:43:21500 stadium
- 00:43:22uh during a filming of the filming of
- 00:43:24the race
- 00:43:26scene so those were i'd probably say
- 00:43:30uh probably the biggest memories
- 00:43:33those are great so i was on campus in
- 00:43:361976
- 00:43:38when we won the national championship
- 00:43:40that certainly is one of my favorite
- 00:43:42uh iu memories i ended up in showwalter
- 00:43:44fountain actually
- 00:43:48came down with strep throat i was tossed
- 00:43:50in the fountain during the celebration
- 00:43:53and when i went over the categories at
- 00:43:55the top of the
- 00:43:56discussion that the audience
- 00:43:59was interested in surprisingly
- 00:44:03sports or specifically iu basketball
- 00:44:06was was not a category but we we both
- 00:44:10had a great experience being there when
- 00:44:12they won a national championship
- 00:44:14i'll take the 76 team by 10
- 00:44:18over the 81 team yeah well
- 00:44:21you also have what was the 87s team with
- 00:44:23keith smart who made that shot from the
- 00:44:25corner so
- 00:44:26yeah you know we've we've had a good
- 00:44:28fortune of having great players and
- 00:44:31a great program uh over the years
- 00:44:34a couple more questions this is a very
- 00:44:38important question i'm going to stay on
- 00:44:39this
- 00:44:39in the sports uh arena
- 00:44:43disney owns espn espn
- 00:44:46broadcasts the rose bowl
- 00:44:50if iu football makes it to the rose bowl
- 00:44:52next year
- 00:44:53bob can i count on you for a pair of
- 00:44:54tickets
- 00:44:58uh i will not give you an answer in
- 00:45:00front of several thousand people
- 00:45:03because i know what will happen but you
- 00:45:05have my number
- 00:45:06[Laughter]
- 00:45:09thank you you talked about we talked
- 00:45:11about your college career a little bit
- 00:45:14what motivating forces and obviously
- 00:45:17getting good grades
- 00:45:18is a motivator but what motivating
- 00:45:21forces propelled you during college
- 00:45:25uh making a better life for myself
- 00:45:29uh you know i really had my eyes opened
- 00:45:32up
- 00:45:32when i got to bloomington
- 00:45:35uh you know work growing up in a working
- 00:45:39class area
- 00:45:41you have a fairly narrow view of what
- 00:45:45success is and then you get exposed to a
- 00:45:48much broader
- 00:45:50group of people a diverse group of
- 00:45:52people
- 00:45:53and you learn what success can be
- 00:45:57and i set my sights high
- 00:46:00and uh i've been setting him high ever
- 00:46:04since
- 00:46:05well i think we're just about uh out of
- 00:46:08time here we want to give you a chance
- 00:46:10to wrap things up from your perspective
- 00:46:13this kind of an open forum open-ended if
- 00:46:16there's anything else you would like to
- 00:46:18add
- 00:46:18yeah before we uh wrap up wrap up the
- 00:46:21event
- 00:46:22yeah all i would say is that you know uh
- 00:46:25indiana university has stayed with uh me
- 00:46:28and
- 00:46:28my family most of my wife's family or iu
- 00:46:32grads
- 00:46:33uh some of them are i'm guessing
- 00:46:35listening right now
- 00:46:37and it's really been a part of who our
- 00:46:40family is for a
- 00:46:41long time and it will continue to be i
- 00:46:44don't get back there
- 00:46:45nearly as much as i'd like because
- 00:46:48i have other competing priorities
- 00:46:52but it's always there and it's it's been
- 00:46:56it's been great for us
- 00:46:57and uh part of who i am now great
- 00:47:00well bob thank you very much for being
- 00:47:03with us this morning
- 00:47:04and i it's a great way to to kick off
- 00:47:07the weekend
- 00:47:08and i would also like to thank dean van
- 00:47:11kooten for
- 00:47:12inviting me to serve as today's
- 00:47:14moderator and thank his staff
- 00:47:16for all the assistance that they gave me
- 00:47:18as we prepared for this
- 00:47:19with this event audience members again
- 00:47:22thank you for joining us
- 00:47:24uh marvelous turnout today and now i'll
- 00:47:27hand it back over to rick to close out
- 00:47:29the session
- 00:47:31thanks doug douglas and bob that was
- 00:47:33fantastic i think that was uh
- 00:47:35just a wonderful just
- 00:47:39example of the embodiment of liberal
- 00:47:41arts education and how
- 00:47:42you know bob you're able to move
- 00:47:44smoothly from all the different areas of
- 00:47:46your career
- 00:47:47and it really struck me the north star
- 00:47:48the curiosity and the need to keep
- 00:47:50evolving i think our real
- 00:47:51takeaways i also want to just express
- 00:47:53just realization of just how
- 00:47:55big a part of society disney is
- 00:47:59and the fact that just how proud i am i
- 00:48:01think the rest of the college is
- 00:48:03to have a college alumnus at the helm of
- 00:48:05probably the most trusted company
- 00:48:07in the entire world um so just in
- 00:48:10closing i'd like to thank
- 00:48:12thank everybody here for joining us and
- 00:48:13participating in today's live stream
- 00:48:15once again express my my really deep and
- 00:48:18sincere gratitude to bob and douglas
- 00:48:20for their time and expertise and we're
- 00:48:22grateful to you all
- 00:48:24finally i want to acknowledge that
- 00:48:26events like this would not be possible
- 00:48:27without the support of donors who
- 00:48:28understand the value of a liberal arts
- 00:48:30education
- 00:48:31that is given by the college and for
- 00:48:33those of you who support the college
- 00:48:34with your philanthropy
- 00:48:36i thank you on behalf of all of our
- 00:48:37students and students our faculty and
- 00:48:39students
- 00:48:40who do benefit from that and if you
- 00:48:42enjoyed today's program
- 00:48:44i hope you'll join us you'll join us for
- 00:48:46our next
- 00:48:47celebrating alumni contributions event
- 00:48:49with alumnus and rolling stone
- 00:48:50contributing editor
- 00:48:52anthony de curtis on wednesday april
- 00:48:5421st which i'm sure is going to be
- 00:48:56very entertaining so in closing be safe
- 00:48:59enjoy the snow and the rest of your
- 00:49:01friday and the weekend
- 00:49:03take care thank you
- Indiana University
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