The CEO’s Secret Weapon: A Dynamic Partnership with an Assistant with Jan Jones
Summary
TLDRIn this podcast, Brian Miller interviews Jan Jones, the author of 'The CEO's Secret Weapon', discussing her extensive experience as an executive assistant for notable figures, including Tony Robbins. Jan describes the critical role of an executive assistant, emphasizing the need for skills such as anticipation, resourcefulness, and the ability to see the big picture. She shares insights on how to determine when it's time to hire an assistant, how to select the right candidate, and what makes an assistant truly exceptional. The interview delves into Jan's career history, including her experiences working with major personalities, and explores the challenges and rewards of being an executive assistant. Jan provides practical advice for executives on working effectively with their assistants and ensuring mutual satisfaction and success in the partnership.
Takeaways
- 💼 Importance of a skilled executive assistant for leaders.
- 📘 Insights from Jan Jones' book 'The CEO's Secret Weapon'.
- 🌟 Experience and skills needed for effective assistance.
- ⚖️ Balance between personal life and work demands.
- 💡 Role of anticipation and resourcefulness in assistance.
- 📝 Executive assistants must understand organizational needs deeply.
- 🤝 Importance of a strong executive-assistant relationship.
- 🗣️ Communication and transparency between executives and assistants.
- 🌍 Working globally requires cultural awareness for assistants.
- 📈 Executive assistants can greatly enhance productivity.
Timeline
- 00:00:00 - 00:05:00
The speaker discusses the intense and consuming nature of their work, leading to career exhaustion due to constant pressure without rest. They visited a naturopath who advised them to let their body rest. The speaker reflects on their realization that a life lived authentically can positively affect others.
- 00:05:00 - 00:10:00
Introduces the speaker, Brian Miller, and his podcast 'The School for Good Living.' He believes the world will work for everyone when it works for each person individually. The podcast explores life-changing questions and features thought leaders who inspire others. It emphasizes the creative process and is aimed at individuals with a mission.
- 00:10:00 - 00:15:00
Brian Miller introduces his guest, Jan Jones, author of 'The CEO’s Secret Weapon,' which explores the effective collaboration between leaders and their executive assistants, a relationship crucial for achieving organizational goals. Jan has extensive experience and has worked with high-profile figures like Tony Robbins and Michael Gerber.
- 00:15:00 - 00:20:00
The podcast episode with Jan Jones discusses the nuances of hiring and working with an executive assistant, including when to hire, what questions to ask, and essential skills to look for. Jan shares insights from interviews with top executives' assistants, outlining characteristics of exceptional assistants and their integral role in supporting executives.
- 00:20:00 - 00:25:00
Jan Jones shares her perspective on life, agreeing with teachings that emphasize enjoying life as a gift, regardless of circumstances. Her approach involves developing awareness and self-management to stay balanced. This skill is useful in high-level support roles where emotional stability is crucial.
- 00:25:00 - 00:30:00
Jan discusses identity, highlighting her foundational 20-year experience as an executive assistant. Though she moved on from this role, it continues to shape her business acumen. Her introduction often includes past work with Tony Robbins, underlining her breadth of experience and authority in her field.
- 00:30:00 - 00:35:00
Acknowledging the overwhelming demands on leaders and entrepreneurs, Jan emphasizes the importance of knowing when to hire an executive assistant. By understanding one's work style and needs, a leader decides when to delegate tasks that do not maximize their unique value to the organization.
- 00:35:00 - 00:40:00
In a hiring context, Jan Jones stresses the importance of aligning an assistant's skills with executive needs, using clarity and self-awareness to match working styles. The process may involve interviewing numerous candidates to find the right fit, as an effective assistant acts as a seamless extension of the executive.
- 00:40:00 - 00:45:00
Jan emphasizes the importance of vetting potential executive assistants by probing their real experience in previous roles to gauge their capability. She uses examples of mismatches in expectations when executives do not thoroughly explore a candidate's past role responsibilities.
- 00:45:00 - 00:50:00
Communication, anticipation, resourcefulness, and seeing the big picture are critical skills Jan identifies for effective executive assistants. These skills enable assistants to contribute significantly to their executive’s success by preempting needs and solving issues proactively, based on a thorough understanding of organizational goals.
- 00:50:00 - 00:55:00
Jan highlights the importance of trialing assistants by testing their general knowledge, which demonstrates their global awareness and capacity to handle unexpected situations. She stresses that competencies and common sense are intangible skills that differentiate exceptional assistants from the rest.
- 00:55:00 - 01:00:00
The conversation shifts towards compensation for executive assistants. Jan advises executives to do thorough market research to determine fair compensation, emphasizing that underpaying or overpaying can have detrimental effects both on performance and the work culture.
- 01:00:00 - 01:05:00
Jan critiques the phenomenon of high compensation packages in places like Silicon Valley, which can distort market expectations among assistants. She advocates for fair compensation aligned with a candidate’s skills and contributions, recognizing that while bonuses are advisable, aligning salaries closely with experience is key.
- 01:05:00 - 01:10:00
Discusses personal insights during interviews and hiring, drawing from examples of working with notable figures such as Tony Robbins. Jan notes the dedication required in these roles, describing her own journey balancing the demanding nature of being an executive assistant.
- 01:10:00 - 01:15:00
Reflecting on demanding careers, Jan shares an anecdote about working for Tony Robbins, emphasizing the high-energy environment. She relates a personal experience with exhaustion and the necessity of listening to her body's signals, underscoring the physical demands of high-pressure roles.
- 01:15:00 - 01:20:00
Examines the working relationship between Jan and Tony Robbins, highlighting mutual respect and understanding. Jan recalls her fitting into Tony’s high-intensity world due to shared personality traits and professional synergies, which were essential for managing the demands of the role.
- 01:20:00 - 01:25:00
The session emphasizes the mutual respect and understanding vital in the assistant-executive relationship, stressing that such roles require complete devotion from the assistant. Jan discusses the importance of establishing mutual respect and highlights how this dynamic influences workplace harmony and effectiveness.
- 01:25:00 - 01:30:00
Jan recounts the significance of assistants through the story of how Marion Keisker played a crucial role in the discovery of Elvis Presley. She illustrates how an assistant’s proactive role and attentiveness can lead to substantial impacts, celebrating the assistant’s pivotal position in shaping outcomes.
- 01:30:00 - 01:35:00
Jan notes the significance of respect in financial dealings and proper valuation of roles and skills. She talks about assistants knowing their worth and says executives should appreciate that value by offering fair compensation, acknowledging that paying well supports loyalty and high performance.
- 01:35:00 - 01:41:42
Finally, Jan emphasizes the importance of understanding the assistant role in ensuring organizational success. She argues that executives should recognize the value strong assistants bring and suggests that the role is often underestimated, stressing communication and appreciation as key components of a successful working relationship.
Mind Map
Video Q&A
What is the book 'The CEO's Secret Weapon' about?
It is about how great leaders and their assistants maximize productivity and effectiveness.
Who is Jan Jones?
Jan Jones is an author known for writing 'The CEO's Secret Weapon' and has over 20 years of experience as an executive assistant.
What are the key skills required to be an executive assistant?
Key skills include anticipation, resourcefulness, seeing the big picture, communication, and organizational skills.
Why did Jan Jones write the book 'The CEO's Secret Weapon'?
She wrote it to help executives understand the vital role of an assistant and how they can be a pivotal part of achieving their business goals.
How did Jan Jones get her book published?
Through connections in her industry, notably through Chester Elton, she was introduced to a publisher interested in her book's concept.
What was Jan's experience working with Tony Robbins like?
It was demanding but rewarding, requiring constant alertness and effort due to the fast-paced and dynamic environment.
What is Jan's advice on hiring an executive assistant?
She advises being clear about one's needs and working style, interviewing thoroughly to ensure a good fit, and respecting and compensating the assistant appropriately.
How did Jan Jones conclude the purpose of her work as an assistant?
By recognizing the invaluable support she provided to high-profile leaders, enhancing their productivity and effectiveness.
What personal philosophy does Jan Jones share about life?
She believes life is about enjoying the gift of life, irrespective of circumstances.
Is it necessary for an executive assistant to be present physically?
Jan emphasizes the importance of being physically present to experience the dynamics of the workplace and effectively support the executive.
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- 00:00:00it's very exciting it's very dynamic and
- 00:00:02it can be exhausting so you have to pace
- 00:00:04yourself
- 00:00:05i'm not good at that i'm all out all the
- 00:00:07time
- 00:00:08and interestingly i'll tell you this
- 00:00:10when i actually left that job
- 00:00:12i had gone to see a naturopath and he
- 00:00:14said to me your adrenals are shot
- 00:00:17he said it's going to take a lot to turn
- 00:00:19this ship around
- 00:00:21because you are just your mind is still
- 00:00:24functioning you know and you're just
- 00:00:25keeping on you said but your body
- 00:00:28needs a rest so that's not something i
- 00:00:31to me if if i can make it happen i'm
- 00:00:33going to make it happen
- 00:00:35a question asked courageously answered
- 00:00:38honestly
- 00:00:39and lived authentically can change your
- 00:00:42whole life
- 00:00:43for me that question was how can i use
- 00:00:46what i have what i love and what i know
- 00:00:47to bless the lives of others the school
- 00:00:50for good living and this podcast are one
- 00:00:52answer to that question
- 00:00:54hi i'm brian miller i know that the
- 00:00:56world can work for everyone
- 00:00:58but that it won't until it works for you
- 00:00:59i've created this to help you make the
- 00:01:01difference you were born to make
- 00:01:02it's a series of conversations with
- 00:01:04thought leaders who are moving humanity
- 00:01:06forward and in each episode i explore
- 00:01:08their lives
- 00:01:09and the work they do i also ask them to
- 00:01:10break down how they've gotten their
- 00:01:12books written
- 00:01:12published and read this podcast is all
- 00:01:15about exploring
- 00:01:16the magic and mystery and sometimes the
- 00:01:18misery of the creative process
- 00:01:20so if you have a mission a message and a
- 00:01:22motivation to share it
- 00:01:23this podcast is for you welcome to the
- 00:01:26school for good living
- 00:01:28[Music]
- 00:01:30today my guest is jan jones author of
- 00:01:32the ceo's secret weapon
- 00:01:34how great leaders and their assistants
- 00:01:35maximize productivity and effectiveness
- 00:01:38i was interested to talk to jan because
- 00:01:41i know
- 00:01:42that for everyone who's building an
- 00:01:44organization or who finds themselves in
- 00:01:46a leadership role someone who's an
- 00:01:48entrepreneur
- 00:01:49that there comes a point in that journey
- 00:01:51where the demands can seem
- 00:01:53overwhelming there comes a point where
- 00:01:55it makes sense to bring someone in
- 00:01:57specifically to support you in your
- 00:02:00endeavor
- 00:02:01to grow something to achieve something
- 00:02:03to contribute something
- 00:02:05and jan is someone who knows very well
- 00:02:07what it takes
- 00:02:08to perform at an extraordinary level as
- 00:02:11an executive assistant
- 00:02:13jan has more than 20 years experience
- 00:02:15being an executive assistant
- 00:02:17she's traveled extensively and worked in
- 00:02:19many parts of the world
- 00:02:21jan has worked as an executive assistant
- 00:02:24for tony robbins
- 00:02:25she's also worked with michael gerber
- 00:02:27author of the e-myth
- 00:02:29for this book jan also interviewed
- 00:02:32extensively executives
- 00:02:34and their executive assistants at some
- 00:02:37of the world's largest organizations
- 00:02:39she talked with richard branson's
- 00:02:41assistant cindy crawford
- 00:02:42simon sineks donald trump john chambers
- 00:02:46so many and includes in this book
- 00:02:49what it takes to be an extraordinary
- 00:02:51executive assistant
- 00:02:52in this book she includes not only what
- 00:02:54it takes to be an extraordinary
- 00:02:56executive assistant
- 00:02:57but what it takes to find one to hire
- 00:03:00one
- 00:03:01to work with one in a way that's
- 00:03:03satisfying and effective
- 00:03:05for both people in that equation the
- 00:03:07executive and the executive assistant
- 00:03:09in this interview we explore how to know
- 00:03:12how to really know when it's time to
- 00:03:14hire an executive assistant
- 00:03:16we talk about finding that person
- 00:03:20how to do that we talk about what
- 00:03:22interview questions to ask and how to
- 00:03:23determine whether or not they're going
- 00:03:25to be a good fit
- 00:03:26and whether it will work out which of
- 00:03:29course we never know for sure
- 00:03:30but through some quality research and
- 00:03:33some intelligent questioning
- 00:03:35i think we can get a little closer to
- 00:03:36that we also talk about
- 00:03:38what are the most important skills for
- 00:03:40an executive assistant how to identify
- 00:03:42those
- 00:03:43how to get to know them how to work with
- 00:03:45them how to compensate them
- 00:03:47how do you know how much to pay someone
- 00:03:49for this role
- 00:03:50and then i asked her what it was like to
- 00:03:52work for tony robbins
- 00:03:54and one of the things that i love in
- 00:03:55this interview is that jan gives
- 00:03:57the essential question the fundamental
- 00:04:00question for any executive assistant to
- 00:04:02ask
- 00:04:03themselves before taking a job
- 00:04:06working with and for an executive
- 00:04:09in this interview we also explored the
- 00:04:11tangible and intangible characteristics
- 00:04:14of an exceptional executive assistant
- 00:04:16you can learn more about
- 00:04:17jan and her work at
- 00:04:19janjonesworldwide.com and
- 00:04:21you can learn more about her book at the
- 00:04:23ceo secret weapon
- 00:04:25dot com jan welcome to the school for
- 00:04:28good living
- 00:04:29thank you very much brian happy to be
- 00:04:30here i'm so glad you are
- 00:04:33jan will you tell me please what is life
- 00:04:35about
- 00:04:36what is life about start with the easy
- 00:04:38questions right
- 00:04:39just work from there
- 00:04:42life is about whatever we're
- 00:04:44experiencing
- 00:04:45when we're experiencing it i don't know
- 00:04:48any other way to say that you know
- 00:04:49life is is what we experience and it's
- 00:04:52and it's
- 00:04:53it's in some ways we have overlapping
- 00:04:55experiences and in other ways we have
- 00:04:57our individualized and our separate
- 00:04:59experiences right
- 00:05:00and i was in a a satsang in a meeting
- 00:05:03one time and somebody asked
- 00:05:05the teacher you know what is the purpose
- 00:05:07of life what is life about and he said
- 00:05:09life is about
- 00:05:10enjoying the gift of life and to that i
- 00:05:13have to add what another teacher said
- 00:05:15irrespective of circumstances life is
- 00:05:18about enjoying the gift of life
- 00:05:20irrespective of the circumstances
- 00:05:21whether you're happy whether you're sad
- 00:05:23whether it's going
- 00:05:24away whether it's not life is about life
- 00:05:26is a gift
- 00:05:28you know it truly is and another one of
- 00:05:30my teachers said if you truly
- 00:05:32understood the gift you've been given
- 00:05:34you'd never ask for anything else
- 00:05:36well that's beautiful and yeah i i
- 00:05:39really love that answer
- 00:05:40and it resonates with me and what i find
- 00:05:43is it's
- 00:05:44maybe one of those things that's simple
- 00:05:46not easy right like it's easy to enjoy
- 00:05:48life when it's
- 00:05:49going your way when you're getting what
- 00:05:51you want and the weather is good and
- 00:05:53people are
- 00:05:54you know pleasant and things like that
- 00:05:56but what have you found
- 00:05:57i'm kind of going deep here but i just
- 00:05:59want to follow this thread
- 00:06:00how do you personally manage to do that
- 00:06:03even when
- 00:06:04circumstances or particular situations
- 00:06:06aren't
- 00:06:07easy it's constantly bringing my
- 00:06:09awareness back
- 00:06:10and i've been doing it a lot a long time
- 00:06:13so
- 00:06:14i'm not saying it's easier to do but the
- 00:06:16awareness comes quicker now
- 00:06:18than it used to so i don't get quite so
- 00:06:21and
- 00:06:22you know when i was younger i would get
- 00:06:24fully into an emotion
- 00:06:25and it would take a long time to release
- 00:06:27it now i can
- 00:06:28quite quite quickly bring myself back to
- 00:06:32to center where it's not i'm not going
- 00:06:35off in a direction that i'll
- 00:06:36find i'm never gonna come back from you
- 00:06:39know okay
- 00:06:40what a valuable skill and maybe one
- 00:06:43that's necessary
- 00:06:44if one is going to perform at the
- 00:06:46highest levels
- 00:06:47as an executive assistant right which
- 00:06:50yes
- 00:06:50you know to be honest before we met i'd
- 00:06:52never thought
- 00:06:54oh there's someone in the world who is
- 00:06:56you know the world's leading expert on
- 00:06:58what it means to be
- 00:06:59an effective executive assistant but of
- 00:07:01course there is right there's an expert
- 00:07:03about everything
- 00:07:04and it makes sense that you know there
- 00:07:06are executives
- 00:07:08who run the world's corporations and
- 00:07:11government organizations and ngos and
- 00:07:13all of this
- 00:07:14of course there are people who work you
- 00:07:16know closely with them to support them
- 00:07:18and help them be
- 00:07:19successful but let me ask you this
- 00:07:21question
- 00:07:22which is when you introduce yourself
- 00:07:26you know maybe or when you're introduced
- 00:07:28from a stage
- 00:07:30how do you typically like to answer the
- 00:07:32question you know who are you and what
- 00:07:34do you do
- 00:07:35well who i am and what i do now is is
- 00:07:37i'm not an assistant any longer
- 00:07:38obviously i run i have a business
- 00:07:40but i do very much identify as being an
- 00:07:44executive assistant because i was one
- 00:07:46for 20 years right
- 00:07:47so and when i talk to assistants i
- 00:07:49always say we or when i'm writing about
- 00:07:51assistance i say we
- 00:07:53because i guess old habits die hard i
- 00:07:56very much relate to
- 00:07:57being an executive assistant and it had
- 00:08:01such an impact on me that in my business
- 00:08:03right now in my life right now
- 00:08:05a lot of what i do is guided by what i
- 00:08:07learned as an assistant you know working
- 00:08:09side by side with entrepreneurs and and
- 00:08:12uh ceos and so that's
- 00:08:15uh kind of second nature for me when
- 00:08:18people introduce me now they just
- 00:08:19they introduced me now as the author of
- 00:08:21the ceo secret weapon that they
- 00:08:23introduced me as the author of the book
- 00:08:25and then of course they they talk about
- 00:08:26me having international business
- 00:08:28experience having worked across four
- 00:08:30continents in my career things like that
- 00:08:32and they always love to mention that i
- 00:08:34work for tony robbins because he's such
- 00:08:36a major personality in the world today
- 00:08:38so that's something else
- 00:08:39i don't define myself that way but
- 00:08:41people like to
- 00:08:42introduce me that way in order to give
- 00:08:44some perspective to who's
- 00:08:46there in front of them speaking yeah and
- 00:08:49i want to ask you
- 00:08:50i want to ask you about tony robbins but
- 00:08:51i'm going to hold off on that because i
- 00:08:53know you've worked with
- 00:08:54so many amazing personalities i want to
- 00:08:56explore for a moment this book the ceo
- 00:08:58secret weapon
- 00:08:59so will you tell me why did you write
- 00:09:01this book who did you write it for what
- 00:09:03did you wanted to do for them
- 00:09:04so i wrote the book for executives
- 00:09:07specifically
- 00:09:08the reason i did that is because the
- 00:09:11realization finally came to me when i
- 00:09:13actually when i started my business
- 00:09:15so i own a speaker's bureau it's the
- 00:09:17bespoke speakers bureau and we send
- 00:09:19business experts and celebrities to
- 00:09:20speak at events all over the world
- 00:09:22and because of that i have to work
- 00:09:24closely with these
- 00:09:25famous business people's assistants
- 00:09:27right and
- 00:09:29i discovered that many of them didn't
- 00:09:30have assistants who were worthy of this
- 00:09:32caliber of executive and i was always
- 00:09:34surprised
- 00:09:35how come this person who's standing up
- 00:09:36on a stage and telling the whole world
- 00:09:38how to run their business
- 00:09:40has got some crummy assistant who
- 00:09:42doesn't know what they're doing you know
- 00:09:44and i thought i'm gonna i found myself
- 00:09:46starting to explain to executives when
- 00:09:48they were needing an assistant or
- 00:09:50something like that
- 00:09:51what it took to support somebody like
- 00:09:53them and why it was so important for
- 00:09:54them to really pay attention
- 00:09:56to who was their representative and
- 00:09:58their face to the world
- 00:10:00and that's when i started to to
- 00:10:03always in the back of my head people
- 00:10:04were saying to me all the time write a
- 00:10:05book write a book yeah but what to say
- 00:10:07you know how to
- 00:10:08and then finally it started to to come
- 00:10:10together that the executive is the
- 00:10:12person i needed to target
- 00:10:13because the assistant knows a lot of
- 00:10:15this the assistant knows who they are
- 00:10:17they know what they do
- 00:10:18but the executive has no idea they don't
- 00:10:20know how to go about hiring an assistant
- 00:10:21what to look for what characteristics
- 00:10:24once they bring them on board what to do
- 00:10:25with them all of those things
- 00:10:27so i realized that it was incumbent on
- 00:10:29me if i was going to do this
- 00:10:31to speak directly to the executive and i
- 00:10:34said to my publisher repeatedly i said
- 00:10:36to her i'm telling you right now i'm
- 00:10:37writing the book for the executive but
- 00:10:39it's going to be the assistant
- 00:10:40who's going to push this book who's
- 00:10:42going to drive the book and who's going
- 00:10:44to
- 00:10:45give the credibility of the book the
- 00:10:47executive because the executive may come
- 00:10:48back from an eo meeting for example and
- 00:10:50say
- 00:10:51hey have you heard this book this year's
- 00:10:52secret weapon and if she goes
- 00:10:54oh my god yes absolutely i read it you
- 00:10:56you should read it that's a huge
- 00:10:57endorsement right
- 00:10:58because executives listen to their
- 00:11:00assistance hopefully
- 00:11:02and if the assistant said oh god that's
- 00:11:04just junk i wouldn't waste my time
- 00:11:06the book would go nowhere so i knew that
- 00:11:09that it had to have the credibility with
- 00:11:11the assistance and as much as it had to
- 00:11:13have with the executive
- 00:11:14and fortunately it does because
- 00:11:16assistants write to me from all over the
- 00:11:17world telling me this book is their
- 00:11:18bible
- 00:11:19nothing nothing more gratifying to me
- 00:11:21than to hear that
- 00:11:22yeah no i i can imagine and
- 00:11:26you know i i got a lot of value out of
- 00:11:27the book i have
- 00:11:29there's a statement that you make pretty
- 00:11:31early in the book
- 00:11:32here where you say high profile
- 00:11:34executives frequently saddle themselves
- 00:11:36with incompetent and opportunistic
- 00:11:38assistants
- 00:11:39who buckle under pressure betray
- 00:11:40confidences and use their positions as
- 00:11:43stepping stones to greener pastures
- 00:11:45it's like that might be most
- 00:11:49assistance but you know before we before
- 00:11:52we go to that i
- 00:11:53i want to i just want to back up a half
- 00:11:56step because
- 00:11:56i too you know as i'm working to reach
- 00:11:59and serve people who are working
- 00:12:01they're giving their all to building
- 00:12:03something expressing something
- 00:12:05contributing something to others you
- 00:12:07know pretty much everybody who's
- 00:12:09in that situation who's chosen that path
- 00:12:11to be a leader to be an entrepreneur to
- 00:12:13be an executive
- 00:12:14i think pretty much everybody feels
- 00:12:16stressed out overwhelmed under resourced
- 00:12:19you know this kind of thing and for many
- 00:12:22people
- 00:12:22find just like you said you know not
- 00:12:24knowing how to find an assistant
- 00:12:25what questions to ask maybe how to pay
- 00:12:28it it just becomes another task on their
- 00:12:29to-do list
- 00:12:31but how does one know that okay it's
- 00:12:34time
- 00:12:34like it's time to introduce someone
- 00:12:36because that's a big
- 00:12:38first of all you're letting them into
- 00:12:39your personal life right very very
- 00:12:41closely even if you're keeping up some
- 00:12:43kind of boundary by nature of they're
- 00:12:44reading your email they're looking at
- 00:12:45your calendar that kind of thing
- 00:12:47so how does one know yeah it's it's time
- 00:12:50for me to bring someone
- 00:12:51into my life to fill this role well
- 00:12:54there's a point at which
- 00:12:56you're having diminishing returns right
- 00:12:58and there's a point
- 00:12:59at which you're doing tasks that are
- 00:13:01just absolutely not
- 00:13:02productive not valuable to your time
- 00:13:05when you're doing those things
- 00:13:07it has to be clear that look there's
- 00:13:09there's somebody better served
- 00:13:11doing this task you know as i say in the
- 00:13:13book you know are you
- 00:13:14are you serving your organization by
- 00:13:17sitting there making your travel
- 00:13:18arrangements trying to save ten dollars
- 00:13:20you know on an airfare that's not a good
- 00:13:22use of your time
- 00:13:23that somebody else is much more
- 00:13:24proficient at that right so if you're
- 00:13:26doing these kinds of things
- 00:13:28and i understand you know with
- 00:13:29entrepreneurs for example small
- 00:13:31businesses and people like that startups
- 00:13:33they don't always have the kind of money
- 00:13:35you know they do a lot of things because
- 00:13:36they can't just can't afford to bring
- 00:13:38somebody on and that now today of course
- 00:13:39is rectified because
- 00:13:41you can use virtual assistants for
- 00:13:42example to help you i don't i don't
- 00:13:44recommend that for a long-term
- 00:13:47solution because i think well because if
- 00:13:49your assistant is going to grow
- 00:13:50alongside you
- 00:13:52they need to be side by side with you
- 00:13:53they need to be it's like having a
- 00:13:54long-distance relationship how far is
- 00:13:56that going to go
- 00:13:57you know it's like you hear about
- 00:13:58hollywood couples and you say what
- 00:13:59happened to your marriage and they say
- 00:14:01well i was off making a film he was off
- 00:14:03making a film we never saw each other
- 00:14:05you know it doesn't work long term you
- 00:14:06have to be there to imbibe each other
- 00:14:08and to
- 00:14:09feel each other and and to take your
- 00:14:12cues from each other
- 00:14:13and observe body language and all of
- 00:14:15these things
- 00:14:16and to be right there in the middle of
- 00:14:19the action you know
- 00:14:20this is the thing if you if you're not
- 00:14:21there you can't really you can't really
- 00:14:23support each other
- 00:14:24and i was just having this conversation
- 00:14:26because of now with the virus people are
- 00:14:28using
- 00:14:28working remotely right and this one
- 00:14:31assistant said to me well you know
- 00:14:33i don't need to go into the office
- 00:14:35anymore to be seen and i said well it's
- 00:14:36not a question so much of being seen
- 00:14:38as it is of being right there in the
- 00:14:41middle of the action and having the
- 00:14:42experience at the same time your
- 00:14:44executive or somebody else is having it
- 00:14:46otherwise they have to make a note to
- 00:14:48tell you
- 00:14:49what happened and telling me what
- 00:14:51happened is very different than me being
- 00:14:53right there experiencing it so i want
- 00:14:56to be there in the middle of the action
- 00:14:57to see to hear to know what to touch to
- 00:14:59feel to know what's going on because
- 00:15:01then i have first-hand experience i
- 00:15:03don't want second-hand experience in
- 00:15:04anything
- 00:15:05so if you're going to be what i call an
- 00:15:07exceptional executive assistant you're
- 00:15:09going to have to
- 00:15:10be side by side with your executive
- 00:15:12you're going to have to be there to
- 00:15:13support them
- 00:15:14you know all of my career my executives
- 00:15:16were constantly yelling at jen this jan
- 00:15:19that i mean i couldn't barely be out of
- 00:15:21earshot because they were constantly
- 00:15:22calling for me
- 00:15:23because they needed this so they needed
- 00:15:25that and i i had to be there
- 00:15:27to rattle off those answers to them when
- 00:15:29they were firing them at me so
- 00:15:32that's the thing you know you need to be
- 00:15:33there yeah i i think this
- 00:15:35that's how i when i watched how my dad
- 00:15:38worked he worked that way
- 00:15:39and i think this might be one of those
- 00:15:41things where
- 00:15:42you know there's a practical answer like
- 00:15:44you've just said when someone you know
- 00:15:45someone
- 00:15:46knows it might be time to bring an
- 00:15:48executive assistant on board when they
- 00:15:49find themselves doing tasks
- 00:15:51that someone else could do and leave
- 00:15:54them with
- 00:15:55more capacity to do things that only
- 00:15:56they could do whether it's creative work
- 00:15:58or client relations or presentation
- 00:16:02you know that kind of thing and that
- 00:16:03makes sense
- 00:16:05but and michael gerber you know someone
- 00:16:07that i understand you worked with for
- 00:16:08about 10 years
- 00:16:09yes i represented him exclusively for 10
- 00:16:11years yes yeah and this is something
- 00:16:13that's right in the heart of what he
- 00:16:14talks about where we
- 00:16:16you know many people in the e-myth about
- 00:16:18we become successful because we have a
- 00:16:20core genius
- 00:16:21but then to go to the next level it
- 00:16:24often requires another
- 00:16:25skill set and delegating or releasing
- 00:16:28certain things
- 00:16:29and it sounds easy but in the day to day
- 00:16:31of managing cash
- 00:16:32and you know keeping clients happy and
- 00:16:34things like that that can be a little
- 00:16:36hard to do
- 00:16:37so let me ask this then when it comes
- 00:16:38time so say i've reached the point
- 00:16:40and i've said that's it you know i'm
- 00:16:42going to find
- 00:16:43someone now how do i go about it
- 00:16:46it's all about you executives forget
- 00:16:49this all the time
- 00:16:50hr forgets it all the time first of all
- 00:16:54it starts with you
- 00:16:56what do i need what do i need from this
- 00:16:59person what do i need from this
- 00:17:00relationship what am i doing that i just
- 00:17:03want to get off my desk what do i need
- 00:17:05to relinquish here
- 00:17:07how do i like to work am i a morning
- 00:17:10person an evening person
- 00:17:12do i like meetings at a particular time
- 00:17:15do i like lunch meetings all everything
- 00:17:17that you can possibly think of
- 00:17:19about you put that down and be
- 00:17:22completely honest about it because this
- 00:17:23is
- 00:17:24ultimately this is about you and what
- 00:17:25you need and
- 00:17:27i know i a lot of younger executives
- 00:17:29will say to me
- 00:17:30well you know who am i to ask my
- 00:17:33assistant to do this
- 00:17:34and i feel bad to ask that and in this
- 00:17:37day and age can i even say
- 00:17:38my assistant and this is all nonsense
- 00:17:40you know this is about
- 00:17:42you bringing in somebody who relies on
- 00:17:44you
- 00:17:45to give them a job the assistant needs
- 00:17:47this job they need a paycheck they need
- 00:17:49to put food on the table for their kids
- 00:17:50they need to send their kids to school
- 00:17:52you're you're doing something valuable
- 00:17:54you're giving them what they need you're
- 00:17:56providing them with a livelihood
- 00:17:58and you have a right to ask for what it
- 00:18:00is that you need
- 00:18:02if the assistant doesn't want to do it
- 00:18:03that's a different story they say okay
- 00:18:05this doesn't suit me they don't they
- 00:18:06don't join your company right
- 00:18:08but you have to be clear on this is your
- 00:18:10business this is your it's
- 00:18:11your life right i mean a lot of business
- 00:18:14owners this is
- 00:18:14their business is their life that's what
- 00:18:16they do that's it's who they are
- 00:18:17that's how they identify themselves so
- 00:18:20you have a perfect right to
- 00:18:22ask for what it is you need and
- 00:18:25once you get that established then you
- 00:18:27go about looking for the person who's
- 00:18:29going to
- 00:18:29best meet those needs so if you're
- 00:18:32somebody who
- 00:18:33is a big picture person you're going to
- 00:18:36be driven
- 00:18:36mad by somebody who is is wanting to
- 00:18:39just be engaged in minutia and ask you
- 00:18:41questions all the time you're going to
- 00:18:42say
- 00:18:43go figure it out for yourself don't
- 00:18:44bother me right so you have to find
- 00:18:46somebody who is going to be able to
- 00:18:49work with you only looking at the big
- 00:18:51picture but somebody who is also able to
- 00:18:53manage the details or if you are if you
- 00:18:56are a micro manager you're not going to
- 00:18:58be able to work with an assistant who is
- 00:18:59accustomed to working autonomously for
- 00:19:01example
- 00:19:02they're going to be driven nuts so
- 00:19:04you're going to have to look for
- 00:19:05somebody who is
- 00:19:06really a very very good fit for you and
- 00:19:08it may it may take
- 00:19:10a lot of time you know and in the book i
- 00:19:11talk about john chambers the former ceo
- 00:19:13of cisco he
- 00:19:14saw 17 assistants before he hired debbie
- 00:19:17gross and she was with him for
- 00:19:1920 almost 30 years so you know
- 00:19:22you're gonna have to invest time in this
- 00:19:24because you're really looking for
- 00:19:25somebody
- 00:19:26who as i say in my book is a seamless
- 00:19:28extension of you
- 00:19:30that's who you're looking for you're
- 00:19:31they're your face and voice the world
- 00:19:32they're they're
- 00:19:33your deputy they know details about you
- 00:19:36that maybe sometimes even your closest
- 00:19:38family members don't know about you
- 00:19:40so you're gonna have to be very very
- 00:19:41careful how you choose this person
- 00:19:43yeah it's it's a big it's a big decision
- 00:19:46for sure
- 00:19:46and as i hear you describe you know
- 00:19:49being very clear
- 00:19:50what you want what you're working what
- 00:19:51your own working style and preferences
- 00:19:53and who's going to complement that
- 00:19:55you know what what comes up for me is is
- 00:19:58number one
- 00:19:59that i think requires a high degree of
- 00:20:02self-awareness and honesty
- 00:20:04right and number two that the person so
- 00:20:07say
- 00:20:08you're interviewing someone and you're
- 00:20:09telling them you know this is
- 00:20:11my working style these are my
- 00:20:12preferences these are the requirements
- 00:20:14anybody interviewing is likely almost
- 00:20:17anybody interviewing is like to say oh
- 00:20:18yeah i can do that
- 00:20:19no i'm i'm a good fit and here's why but
- 00:20:21how do you know because anyone can look
- 00:20:23good in a resume anybody can
- 00:20:24almost anybody can look good in an
- 00:20:26interview you know even references check
- 00:20:28out so how do you really know just
- 00:20:31saying you've got okay so you've made
- 00:20:32the decision to hire an assistant
- 00:20:34you've done the analysis of what your
- 00:20:35needs and desires are
- 00:20:37then you're at the point where you've
- 00:20:40you're interviewing people
- 00:20:41how do you actually determine who in
- 00:20:44fact
- 00:20:45will be a good fit so here's the thing i
- 00:20:47learned this from elon musk
- 00:20:49and i put it in my book because i i just
- 00:20:51found it so insightful
- 00:20:53he said when you're interviewing
- 00:20:55somebody
- 00:20:56if they've done something they will be
- 00:20:58able to get down to the brass tax
- 00:21:00if they haven't done it they'll fudge
- 00:21:02and it's very easy to tell whether
- 00:21:04somebody is
- 00:21:05and i say this all the time to
- 00:21:07executives if you ask an assistant have
- 00:21:09you done something
- 00:21:10if if they've done it they will rattle
- 00:21:12on for 15 20 minutes about how they did
- 00:21:14it what they did why they
- 00:21:16did i mean they'll give you every last
- 00:21:17detail if they didn't do it
- 00:21:20they'll say oh yeah well you know and
- 00:21:22and they'll fudge
- 00:21:23so this is a very very good indication
- 00:21:26about whether somebody's actually done
- 00:21:27something or not
- 00:21:28i was talking with a an executive a
- 00:21:31while ago and
- 00:21:32he was saying to me he made the wrong
- 00:21:34decision for his assistant
- 00:21:37he had asked for an assistant who had
- 00:21:38previously worked with the ceo and she
- 00:21:40said she had worked with the ceo
- 00:21:42but the ceo she had worked for was a
- 00:21:45small business owner he was a startup
- 00:21:46she was the only
- 00:21:47employee and she hadn't didn't have the
- 00:21:50broad corporate experience he was
- 00:21:51looking for
- 00:21:53but she said i told the truth he said he
- 00:21:55wanted someone to work for ceo i work
- 00:21:56for ceo but he just looked at that he
- 00:21:58didn't go beyond that to say well
- 00:22:00what are some of the things you did for
- 00:22:02the ceo what are some of the things he
- 00:22:04required of you
- 00:22:05tell me you know he didn't go for the
- 00:22:07broad the broader strokes he just
- 00:22:09listened to her saying yeah i work for
- 00:22:10ceo and that was all there was to it
- 00:22:12and he said to me that he ended up
- 00:22:14having to train her
- 00:22:17in what she and how she needed to do her
- 00:22:19job you don't have time for that
- 00:22:21i said to him why did you put up with it
- 00:22:23why didn't he he said jan i
- 00:22:24it took me so long to figure out what i
- 00:22:26needed how to go about it
- 00:22:28my work is piling up i'm just like at
- 00:22:30this stage fine you know i'll just do
- 00:22:33what it takes
- 00:22:34this is this is not a not a good thing
- 00:22:36to do if if you have to make the cut you
- 00:22:38have to make the cut
- 00:22:40and you but you have to have the
- 00:22:41conversation first right you have to
- 00:22:43have the conversation you have to let
- 00:22:44them know
- 00:22:45whether or not they're cutting it or not
- 00:22:47um
- 00:22:48and then explain to them look this is
- 00:22:50what i really need
- 00:22:52and give them a certain amount of time
- 00:22:54to show you whether or not they can do
- 00:22:55it and if they can't then they have to
- 00:22:57go that's just
- 00:22:58just the way it is yeah well and
- 00:23:01i think what you're pointing to you know
- 00:23:02it makes a lot of sense of of saying
- 00:23:04there is a there is a sort of dynamic or
- 00:23:07a chemistry that
- 00:23:08is going to be unique to the executive
- 00:23:11based on
- 00:23:12their preferences and working styles and
- 00:23:13that kind of thing what you're saying
- 00:23:15makes a lot of sense
- 00:23:16that there is a unique person or a
- 00:23:19unique dynamic
- 00:23:20that an executive would look for with an
- 00:23:22executive assistant
- 00:23:24but even setting that aside i would
- 00:23:26imagine
- 00:23:27that there's a core set of skills or
- 00:23:31competencies or ways of being that are
- 00:23:34probably
- 00:23:34common to every high-performing
- 00:23:36executive assistant
- 00:23:38and i'm just assuming that but do you
- 00:23:40see it that way and if so
- 00:23:42what are those things because you talk
- 00:23:44about the intangibles and i'm curious
- 00:23:46about that
- 00:23:47yeah so you've got the fundamentals that
- 00:23:49are in place which is
- 00:23:50the bedrock of every assistance toolkit
- 00:23:53right which is
- 00:23:54proficiency in their computer programs
- 00:23:58and
- 00:23:58typing in in my case shorthand and i'm
- 00:24:01glad to see many people are bringing
- 00:24:02back shorthand i don't understand
- 00:24:04how you could an assistant could ever
- 00:24:05have functioned without it because
- 00:24:07things are happening too fast and
- 00:24:09executives are very impatient and
- 00:24:10they're
- 00:24:11barking things at you and you've got to
- 00:24:12write them down really really fast and
- 00:24:14if you can't write shorthand you're
- 00:24:16going to miss a lot of it and my very
- 00:24:18last job i was working with a ceo
- 00:24:21and i had an assistant who didn't write
- 00:24:22shorthand and he would call us in
- 00:24:25and we would be there together because
- 00:24:26she did some things i did some things
- 00:24:28and so
- 00:24:28he would be dictating and i would be
- 00:24:30taking notes like crazy and she would be
- 00:24:32typing and she would be missing a lot of
- 00:24:33what he was saying
- 00:24:34even though she was a really fast typist
- 00:24:36she was probably typing
- 00:24:38i don't know 90 words a minute or
- 00:24:39something but she was missing a lot
- 00:24:41of what he was saying and so i'd have to
- 00:24:42go back and read my notes and say to her
- 00:24:44okay this is what he said or that is
- 00:24:46what he said or something like that so
- 00:24:48shorthand being a fast typer is not is
- 00:24:51not my experience that it's not a
- 00:24:52replacement for writing shorthand
- 00:24:54so you have those fundamental skills and
- 00:24:56then you have to be proficient at things
- 00:24:58like you know being able to make travel
- 00:25:00arrangements and and being
- 00:25:01competent with managing lots of
- 00:25:03different details things like that
- 00:25:05very good communication skills you know
- 00:25:07in the way you answer the phone and and
- 00:25:09being proficient in your job knowing
- 00:25:11knowing the company knowing
- 00:25:13understanding the business so if a call
- 00:25:14comes in you don't say
- 00:25:16well somebody sent the call to the ceo
- 00:25:18so let him take it you know
- 00:25:20you don't give the call to ceo you
- 00:25:21figure it out who
- 00:25:23either you handle it or you send it to
- 00:25:24the right department so you have to have
- 00:25:26a fundamental understanding about your
- 00:25:27organization
- 00:25:28and and how it works but then you have
- 00:25:30to bring what i call the intangibles
- 00:25:33these
- 00:25:33skills that they call soft skills these
- 00:25:36genesecular indescribable things right
- 00:25:39like the ability to
- 00:25:40the well you know it's so interesting
- 00:25:42when i was interviewing executives and
- 00:25:44assistants from my book
- 00:25:45categorically everybody said the most
- 00:25:47important skill they had to have
- 00:25:49was being able to anticipate being good
- 00:25:51at anticipating the boss's needs
- 00:25:53the boss would the executive would say
- 00:25:55the assistant would say
- 00:25:56and as they were saying it i would keep
- 00:25:58waiting for them to say that next thing
- 00:26:00that next thing which i consider to be
- 00:26:01equal first with anticipating and that's
- 00:26:03resourcefulness
- 00:26:04got to be resourceful gotta gotta know
- 00:26:06where to go for information you don't
- 00:26:08always have the information but you have
- 00:26:09to know how to get the job done
- 00:26:11you have to be able to say okay i don't
- 00:26:13have what i need
- 00:26:14so i'm going to be have to use what i
- 00:26:16have right and and you figure out ways
- 00:26:18to get things done that's being
- 00:26:20resourceful that that's absolutely
- 00:26:22crucial because i know a lot of
- 00:26:23assistants
- 00:26:24they're able to say well oh i see this
- 00:26:26is about to happen
- 00:26:27but they don't know how to fix it and
- 00:26:28then they give it to the executive and
- 00:26:30all of a sudden it becomes the
- 00:26:31executive's job to
- 00:26:32to find the solution so you've got to be
- 00:26:34resourceful you've got to be able to
- 00:26:36find a way to
- 00:26:37anticipate and to also do something
- 00:26:40about what you see
- 00:26:41right and the more i started talking
- 00:26:44about this
- 00:26:45to me something precedes all of that and
- 00:26:48preceding all of that is the ability to
- 00:26:50see the big picture
- 00:26:51because if you can't see the big picture
- 00:26:53if you don't get the big picture
- 00:26:55you can't anticipate you don't know what
- 00:26:56to look for and if you don't know what
- 00:26:58to look for then you don't know
- 00:27:00how to resolve it you don't know how to
- 00:27:02be prepared
- 00:27:03so seeing the big pictures is is a very
- 00:27:06very important skill and and that's this
- 00:27:08is where communication with your
- 00:27:09executive comes in because
- 00:27:11they have to be accountable for
- 00:27:13communicating with you right these are
- 00:27:14my goals these are my objectives
- 00:27:16this is what we want to achieve in in
- 00:27:18the next quarter in the next
- 00:27:20year and the next five years etc so
- 00:27:22there has to be constant communication
- 00:27:24between the executive and the assistant
- 00:27:26because once the assistant is completely
- 00:27:28apprised of what it is
- 00:27:29that you want to achieve now they're
- 00:27:31able to help you achieve your goals but
- 00:27:32if you don't talk to them if you don't
- 00:27:34communicate with them
- 00:27:35if you don't trust them if you don't
- 00:27:38download
- 00:27:39to them if you are not transparent with
- 00:27:41them they're not going to be able to do
- 00:27:43their job
- 00:27:43because there's only so much you can
- 00:27:45glean from reading documents and from
- 00:27:48listening to conversations and
- 00:27:49everything else and this is what i mean
- 00:27:50about
- 00:27:51this one-on-one with the executive where
- 00:27:53you sit together when you talk and you
- 00:27:56exchange and they say well i've seen
- 00:27:57this actually
- 00:27:58i know you're thinking about doing that
- 00:27:59but from what i'm hearing
- 00:28:01i really think we ought to make an
- 00:28:02adjustment and this is how you have this
- 00:28:04back and forth
- 00:28:05and you develop a rapport and you become
- 00:28:07essentially now you're working together
- 00:28:08in a partnership with each other
- 00:28:10you talk about so okay so i'm hearing in
- 00:28:12what you're saying anticipation
- 00:28:14it was the most common response from and
- 00:28:16you interviewed some pretty high profile
- 00:28:18people's assistants simon sinek and
- 00:28:20donald trump
- 00:28:21and as you mentioned already john
- 00:28:22chambers and these people and so you
- 00:28:24went
- 00:28:25deep in uh not only your career
- 00:28:28in in this work as an executive
- 00:28:30assistant but and then in interviewing
- 00:28:32both executives and their assistants but
- 00:28:33so what i'm hearing is these common
- 00:28:36traits
- 00:28:37that are valuable anticipation
- 00:28:38resourcefulness the ability to see the
- 00:28:40big picture
- 00:28:41so you've got these things and you tell
- 00:28:42this story hearing you share that calls
- 00:28:44to mind for me
- 00:28:45a story you tell in the book that i
- 00:28:47cringed
- 00:28:48a little i i cringed a little bit when
- 00:28:50you told it about the
- 00:28:52don't make me do your job
- 00:28:55will you share will you would you be
- 00:28:57willing to share that story
- 00:28:58oh yes yes it's a lesson i've never
- 00:29:00forgotten and you know i tell you
- 00:29:02something brian
- 00:29:03i'm so grateful because during the time
- 00:29:05that i was coming up as a young
- 00:29:06secretary and then as an assistant then
- 00:29:08you know
- 00:29:09they your title evolves as you become
- 00:29:11more senior
- 00:29:12but my executives never hesitated to set
- 00:29:15me straight
- 00:29:16and that's how i learned and if they
- 00:29:18hadn't taken the time to do that i would
- 00:29:20never be who i am
- 00:29:21where i am today because these are vital
- 00:29:23lessons i was working side by side these
- 00:29:25business people who were teaching
- 00:29:27exactly what they knew and how they
- 00:29:28would do it
- 00:29:29right so incredible gratitude now people
- 00:29:32say all the time
- 00:29:33executives don't want to tell their
- 00:29:34assistants anything they're afraid of
- 00:29:37looking like they're you know they
- 00:29:38they're nervous to to do the right thing
- 00:29:40you know they don't want to
- 00:29:41be misinterpreted and things like that
- 00:29:44so
- 00:29:44it's really a shame because many
- 00:29:47assistants say they want a mentor they
- 00:29:48want somebody who's
- 00:29:49you don't have to you know ball them out
- 00:29:52but you need to
- 00:29:53really give them some direction you know
- 00:29:55and i'm so grateful that i had that
- 00:29:57so what happened one time was that we
- 00:29:59had a really important document that
- 00:30:01needed to be signed
- 00:30:02and we were at the head office in sydney
- 00:30:04this is when i lived and worked in
- 00:30:06australia
- 00:30:07so our head office was in sydney and our
- 00:30:09director was based in melbourne
- 00:30:11and he was about to go back to melbourne
- 00:30:13and my ceo said to me i need this
- 00:30:14document sign get john to sign it so
- 00:30:16i take it to john he's not in his office
- 00:30:18his sister is sitting there and i say to
- 00:30:20her
- 00:30:20get him to sign this document it's
- 00:30:22really important he's got to sign before
- 00:30:23he goes
- 00:30:24she says put it on his chair he won't
- 00:30:25miss it so i put it on his chair
- 00:30:27five minutes later i come back and i say
- 00:30:29do you have the document she goes no
- 00:30:31john's gone my head was gonna explode
- 00:30:34but anyway
- 00:30:35i go to the chair and it's just sitting
- 00:30:37there it's not signed so i have to
- 00:30:39now take the document to my executive i
- 00:30:41have to say to him you know
- 00:30:43i didn't get it signed and i said to him
- 00:30:44look i gave it to allison she said
- 00:30:47put it on his chair he'll sign it he
- 00:30:49came in took his jacket from behind the
- 00:30:51door and left he didn't even go to his
- 00:30:52chair right
- 00:30:53and she didn't didn't think to say to
- 00:30:55him hey john there's a document to sign
- 00:30:57so i give that
- 00:30:58i tell the story to my boss and i can
- 00:31:01see the frustration building on his face
- 00:31:03and there i
- 00:31:04am just so aghast that i've let him down
- 00:31:08because i just
- 00:31:09idolized this guy he was just the most
- 00:31:11incredible
- 00:31:12executive you know and to think that i
- 00:31:15had
- 00:31:15somehow betrayed his trust in me so i'm
- 00:31:17sitting there
- 00:31:19he picks up the phone he calls down to
- 00:31:21our melbourne office
- 00:31:22and he says to them tell john when he
- 00:31:25arrives this
- 00:31:25document is coming by the overnight back
- 00:31:27tonight again to sign it
- 00:31:28put it in the bag and send it back to
- 00:31:30sydney overnight and
- 00:31:32as he's saying all this to her in
- 00:31:34between while she's taking notes he
- 00:31:35looks at me and he says
- 00:31:37i don't want to have to do your job for
- 00:31:38you what could i say what could i do
- 00:31:41there was you know i mean in that moment
- 00:31:43i just had to muster all my humility
- 00:31:46and and just take the lesson and i i'm
- 00:31:49so grateful i've never forgotten it
- 00:31:51because never again in my life
- 00:31:52have i ever permitted my executive to
- 00:31:54say i don't want to have to do your job
- 00:31:56for you
- 00:31:56because that's exactly what i made him
- 00:31:58do he did my job for me
- 00:31:59ceo of a gigantic company doing my job
- 00:32:02for me
- 00:32:03so yes yes i i'm glad you i'm glad i
- 00:32:05conveyed to you
- 00:32:07exactly how i felt so okay so
- 00:32:11as we're moving down this progression
- 00:32:12how to identify
- 00:32:14you know i don't know when it's time to
- 00:32:16hire an executive assistant
- 00:32:18how to be clear which one's gonna be a
- 00:32:19good fit with you
- 00:32:21what to look for and then we get into an
- 00:32:24interview process
- 00:32:25and this is one thing i really
- 00:32:26appreciate in your book by the way and
- 00:32:28you just mentioned the one the question
- 00:32:29from elon musk which
- 00:32:30i actually wrote down as well as i read
- 00:32:32the book i thought that's a great
- 00:32:33question about
- 00:32:34asking someone especially in this era
- 00:32:36where things are collaborative
- 00:32:38more than ever you know and people say
- 00:32:40oh i was part of the team that grew
- 00:32:42revenues to 20 million or i was part of
- 00:32:44the team that launched that product and
- 00:32:45and and i love that insight about asking
- 00:32:48how they did it and
- 00:32:49you know people who were really involved
- 00:32:52the
- 00:32:53in the action of it will be able to talk
- 00:32:55about it differently
- 00:32:57you mentioned a question that simon
- 00:32:59sinek asks
- 00:33:00that i similarly thought was a great
- 00:33:02question
- 00:33:04about surprises will you share what what
- 00:33:07is the question that simon sinek shared
- 00:33:08with you
- 00:33:09to ask in an interview and what other
- 00:33:11questions have you discovered
- 00:33:12are really good at kind of weeding out
- 00:33:15you know who
- 00:33:16might actually be a good fit from who
- 00:33:18you'd be glad you didn't hire
- 00:33:19yeah you know he he doesn't like any
- 00:33:22surprise he doesn't like surprises so he
- 00:33:24always asks asks them the question what
- 00:33:26what surprise would i not like to have
- 00:33:28tell me about that surprise right that's
- 00:33:31that's a tricky question because
- 00:33:32in an interview a lot of the time you
- 00:33:34have to assume you don't know the person
- 00:33:35well enough to to be able to answer a
- 00:33:37question like that and then something
- 00:33:38else i pointed in the book
- 00:33:39as i as i say to executives don't ask
- 00:33:41them questions that they're going to
- 00:33:42need inside knowledge to answer
- 00:33:44yeah because then it's just a gotcha
- 00:33:46question because there are a lot of
- 00:33:47things about your company that
- 00:33:48they can't possibly know so don't judge
- 00:33:50them if they can't answer that as
- 00:33:51proficiently as possible
- 00:33:53but in general questions yes you know hr
- 00:33:55should have already done the whole
- 00:33:57portion about whether or not they're
- 00:33:59proficient in their skills and things
- 00:34:01like that
- 00:34:02so when you're talking to the person
- 00:34:03it's really about getting to know them
- 00:34:06getting to know them and sharing who you
- 00:34:08are
- 00:34:09because in in that process and the thing
- 00:34:11about executives i tell them all the
- 00:34:12time is look you've you've built a
- 00:34:14business you've probably built many
- 00:34:15businesses
- 00:34:16you have very good gut instincts trust
- 00:34:19your gut and this executive who said to
- 00:34:20me i don't want to have to do your job
- 00:34:22for me
- 00:34:23when he was interviewing me he said to
- 00:34:25me you know
- 00:34:26ultimately it's a gut feeling that you
- 00:34:28have whether this person is going to be
- 00:34:30a good fit or not you know i
- 00:34:32i can we can sit here forever and and
- 00:34:34talk about
- 00:34:35all kinds of things and ask what kind of
- 00:34:36questions but in the end it's a gut
- 00:34:38instinct about whether or not you're
- 00:34:39going to be a good fit for me and
- 00:34:41whether we're going to work well
- 00:34:42together
- 00:34:42so i think a lot of that has to do with
- 00:34:44your intuition and whether or not you
- 00:34:46feel comfortable with this person
- 00:34:48and for the assistant it's very very
- 00:34:51important
- 00:34:52to say to yourself is this somebody that
- 00:34:54i'm willing to go all out for in the
- 00:34:56long term
- 00:34:57because it takes immense amounts of
- 00:35:00energy to be an assistant
- 00:35:01immense you can't even begin to imagine
- 00:35:04not just the long hours but the sheer
- 00:35:06volume of things that are coming to you
- 00:35:08the sheer volume of
- 00:35:10everybody at the same time wanting
- 00:35:12things from you you know
- 00:35:13some days you you just become in a state
- 00:35:16of overwhelm because it's just
- 00:35:17immense what they're asking all the time
- 00:35:20you have to know the answers you have to
- 00:35:22show the results there's lots of things
- 00:35:24that are on your shoulders
- 00:35:26so you have to i for me personally the
- 00:35:28question is
- 00:35:29is this somebody i want to support long
- 00:35:31term is this somebody
- 00:35:32i care enough about to give my life
- 00:35:35force to
- 00:35:36because that's what i'm doing day in and
- 00:35:38day out i'm giving them my life force
- 00:35:41and for me the time to leave is when i
- 00:35:43no longer want to do that
- 00:35:45i can't give you any more i've given all
- 00:35:48i can give
- 00:35:48and i'm i'm not replenishing i'm not
- 00:35:51feeling like i'm getting
- 00:35:53anything back from it then it's time for
- 00:35:55me to move on
- 00:35:56and sometimes you can have the
- 00:35:58discussion ahead of time with your
- 00:35:59executive and let them know sometimes
- 00:36:01they don't want to know
- 00:36:02and when they don't want to know then
- 00:36:04you know you're not being treated and
- 00:36:05respected for
- 00:36:06as a human being so it's it's time to
- 00:36:08move on
- 00:36:09yeah no that's a that's a powerful
- 00:36:11question and i love
- 00:36:12a question a friend of mine suggested
- 00:36:14and and this was for hiring anyone but
- 00:36:17i think it's a great question for maybe
- 00:36:19hiring an executive assistant he just
- 00:36:21said
- 00:36:21not that you would go on a road trip
- 00:36:24with him but but he said is this the
- 00:36:25kind of person i would want to go on a
- 00:36:27road trip with
- 00:36:28i'm like i'd want to be stuck in a car
- 00:36:30for 20 hours you know
- 00:36:31i was like that's an interesting spin on
- 00:36:33it but you also have this other thing
- 00:36:35that i never
- 00:36:36thought or i'd never heard it worded
- 00:36:38this way that i actually thought was
- 00:36:39pretty
- 00:36:40interesting where you you suggest asking
- 00:36:43general knowledge questions such as
- 00:36:45who's the prime minister of england or
- 00:36:47what's the tallest mountain in japan
- 00:36:48or something what's the thinking behind
- 00:36:50that well
- 00:36:52an assistant has to be well-rounded they
- 00:36:54have to be tuned into what's happening
- 00:36:56in business and in world whether it's
- 00:36:58social economic political they have to
- 00:37:00know what's happening in the world and
- 00:37:02now more than ever
- 00:37:03assistants have to be tuned in because
- 00:37:05because the whole globalization thing
- 00:37:07you have to know what's going
- 00:37:08on and you can't afford to be dealing
- 00:37:11with somebody
- 00:37:12in the czech republic or in india or
- 00:37:14somewhere else and you have no clue
- 00:37:16about their country about their customs
- 00:37:19if you don't even know the capital city
- 00:37:20of their country so
- 00:37:22in this particular one that you
- 00:37:23mentioned example that i gave i was
- 00:37:24working at this
- 00:37:25company where we had offices in the uk
- 00:37:28and uh we were headquartered in japan
- 00:37:31and so if somebody was coming to work i
- 00:37:32would say what are some general
- 00:37:33knowledge questions you know
- 00:37:35who's the queen of england what's her
- 00:37:36name what's her husband's name you know
- 00:37:37do you know her children's name
- 00:37:39of course in america it's more difficult
- 00:37:40in australia and england or somewhere
- 00:37:41they they would know that anyway
- 00:37:43but you but you have to know that
- 00:37:44london's the capital of england right
- 00:37:46you know
- 00:37:48there are people who think new york's
- 00:37:49the capital of america so
- 00:37:52you know this is the kind of stuff that
- 00:37:53you you you have to make certain that
- 00:37:56if if they're not tuned and if they're
- 00:37:57not informed they're not going to be a
- 00:37:59good ambassador for their executives so
- 00:38:01these are the kinds of things you have
- 00:38:02to know
- 00:38:03and also when your executive is having
- 00:38:04conversations
- 00:38:06you have to be able to make sense of the
- 00:38:07conversations that they're having
- 00:38:09you know if they you've got to read
- 00:38:11something in the newspaper in the
- 00:38:12morning you've got to be able to say you
- 00:38:14know
- 00:38:14okay they're looking at the wall street
- 00:38:17journal of
- 00:38:18new york times or whatever there's an
- 00:38:19article in both those papers this
- 00:38:21morning talking about something in
- 00:38:22particular
- 00:38:23i need to know what that is because it
- 00:38:25impacts how i do my job
- 00:38:27and i want to be informed when my
- 00:38:29executive is talking and
- 00:38:30i may have seen something that adds some
- 00:38:33dimension and perspective to what
- 00:38:35they've read because i may see
- 00:38:36some of the news developing later on
- 00:38:38than what they've read that morning so
- 00:38:40i have to be able to contribute so i
- 00:38:42have to be informed about
- 00:38:43the world and you know business and
- 00:38:45economics and everything in general
- 00:38:47yeah that that made a lot of sense to me
- 00:38:50and in this process of interviewing
- 00:38:52someone
- 00:38:52you know using these questions and these
- 00:38:54kinds of questions to get
- 00:38:56to the truth of whether they're going to
- 00:39:00fit and and be you know successful in
- 00:39:02this role
- 00:39:03one thing that i found myself asking is
- 00:39:07is there a shortcut in any way or a
- 00:39:09valid a way to validate or confirm
- 00:39:12in the form of personality assessment
- 00:39:15you know myers-briggs
- 00:39:16disc uh strengthsfinder you know the
- 00:39:19enneagram like anything
- 00:39:20what what's your take on how useful
- 00:39:23those are
- 00:39:24as any kind of factor in the
- 00:39:26decision-making process
- 00:39:28i think they're all useful disc in
- 00:39:30particular
- 00:39:31i i i like disc myers-briggs has been
- 00:39:34around a long time
- 00:39:35and enneagram i i like a lot too it's
- 00:39:38not as common
- 00:39:39for me i know the enneagram from a more
- 00:39:42metaphysical and spiritual aspect than i
- 00:39:44do personality because
- 00:39:45it was never meant to be a personality
- 00:39:47tool but it's being used like that today
- 00:39:49right so
- 00:39:50it was meant to more be as an inner tool
- 00:39:53of
- 00:39:54of recognizing your true nature the
- 00:39:56enneagram of your true self
- 00:39:57so i don't know that the enneagram is
- 00:40:00always reliable in the way that it's
- 00:40:01used
- 00:40:02today there's this one assistant and she
- 00:40:04did the enneagram
- 00:40:06somewhere when she came out on the and
- 00:40:07linkedin and she said hey i'm a nine you
- 00:40:10know yeah absolutely i'm a nine and
- 00:40:12it's like you know this is not what it
- 00:40:14was for so
- 00:40:15to me an enneagram is maybe being
- 00:40:18misused
- 00:40:19as a personality test because of the
- 00:40:21origins of the enneagram
- 00:40:23but i so i would say yeah this can
- 00:40:25advise grim briggs yes absolutely i
- 00:40:27i see that those are those and when i
- 00:40:29take those tests i'm quite surprised at
- 00:40:30how
- 00:40:31uh how accurate they really are okay so
- 00:40:34now we've got through say we've done the
- 00:40:36selection
- 00:40:36we've done the interviewing we've made
- 00:40:38the choice we're bringing somebody
- 00:40:39aboard
- 00:40:40and then i'm just thinking i'm also
- 00:40:42mentally going okay how far am i going
- 00:40:44with this
- 00:40:45but now we're going okay so somebody's
- 00:40:47here
- 00:40:48and we get to work with them i want to
- 00:40:50go a different direction because i want
- 00:40:51to ask you
- 00:40:52i i want to i learned a story i'd never
- 00:40:54heard before that i thought was pretty
- 00:40:56cool and the kind of
- 00:40:57influence or significance and assistant
- 00:40:59can have
- 00:41:00but it's the story that you share about
- 00:41:02elvis presley that
- 00:41:04was so amazing and i know that there's
- 00:41:06many coincidences in the universe or
- 00:41:08you know things if it had gone a
- 00:41:10different way maybe the whole you know
- 00:41:12our lives all of our lives would be
- 00:41:13different
- 00:41:14but would you be willing to share the
- 00:41:15story about how
- 00:41:17an assistant made the difference perhaps
- 00:41:20in discovering elvis presley
- 00:41:22yeah so sam phillips's assistant was
- 00:41:25marrying kaiser
- 00:41:26and this is what i'm saying what i said
- 00:41:29earlier about
- 00:41:30executive insistence being with each
- 00:41:31other all the time because he was
- 00:41:33constantly saying
- 00:41:35over and over again that if he could
- 00:41:37find
- 00:41:38a white man who sounded like a black man
- 00:41:40he he could make a million bucks and
- 00:41:41this is back in the the 50s rights a
- 00:41:43million bucks meant something
- 00:41:44in those days and he was saying
- 00:41:48it all the time all the time all the
- 00:41:49time all the time you know if i could
- 00:41:50find a white man who sounds like a black
- 00:41:52man i could make a million bucks and
- 00:41:54so because she was hearing this all the
- 00:41:56time she was
- 00:41:58tuned into it she was looking for it and
- 00:42:00maybe subconsciously even
- 00:42:02elvis shows up he makes a recording for
- 00:42:04his mother sam is not there in the
- 00:42:06studio
- 00:42:06this is the real story he sam was not
- 00:42:08there in the studio marion actually
- 00:42:10made the tape of elvis recording the
- 00:42:13song for his mother
- 00:42:15and he gave her the money and he left
- 00:42:17and she wrote on there
- 00:42:18good ballad singer keith and she wrote
- 00:42:21his name elvis presley
- 00:42:22and she saved that and she played it
- 00:42:25back for sam
- 00:42:26and sam said no you know i don't think
- 00:42:28so his voice is
- 00:42:30too pretty he's not quite what i'm
- 00:42:31looking for and she every time a song
- 00:42:34came in
- 00:42:34because the musicians would bring their
- 00:42:36songs in and they would be looking for a
- 00:42:38singer and every time they were looking
- 00:42:39for a singer she would say to sam what
- 00:42:41about the boy with the sideburns
- 00:42:43and he'd say no no no no no until one
- 00:42:46day finally
- 00:42:47they okay they he they brought him in
- 00:42:50and he went in the studio and he cut the
- 00:42:52song
- 00:42:53and all hell broke loose right i mean
- 00:42:55the djs were playing it
- 00:42:57people were calling in and requesting it
- 00:42:59and and all because
- 00:43:01she heard him say over and over again if
- 00:43:04i if i could find a white man this can
- 00:43:06sound like a black man i'll make a
- 00:43:07million bucks and she just kept that in
- 00:43:09the back of his head
- 00:43:10so when elvis showed up she put it in
- 00:43:12front of him and like i said she knew
- 00:43:13better than he did apparently what he
- 00:43:15was looking for
- 00:43:16because he said over and i've heard the
- 00:43:18interviews with sam phillips saying
- 00:43:20i thought elvis voice was too pretty too
- 00:43:22beautiful i didn't think he was the
- 00:43:24right person
- 00:43:25but she had heard him already doing this
- 00:43:28other number for his mother right so she
- 00:43:30could hear that in there
- 00:43:31and she had heard enough of these songs
- 00:43:33to know that his voice would work well
- 00:43:35on these songs
- 00:43:37so finally they brought him in and for
- 00:43:39me
- 00:43:40what's so interesting is that elvis
- 00:43:42would call all the time
- 00:43:43he was so hungry he'd call all the time
- 00:43:45and say anybody want to sing or anybody
- 00:43:47want to sing her
- 00:43:48and it's so heartbreaking to think about
- 00:43:50elvis presley as a young boy right
- 00:43:52anybody want to sing or anybody want to
- 00:43:54sing her
- 00:43:54because he needed a job so badly and he
- 00:43:56knew he said he knew always
- 00:43:57he was going to be he was going to be
- 00:43:59somebody you knew he was going to be a
- 00:44:01a singer you know and so and he told the
- 00:44:04story later on
- 00:44:05he always said that it was in fact
- 00:44:07marion who was responsible for his
- 00:44:09success because she was always putting
- 00:44:11him forward
- 00:44:12even when sam didn't really think that
- 00:44:15he was he was the right fit for these
- 00:44:16songs so
- 00:44:17he always gave her the credit in fact he
- 00:44:19told priscilla without her i wouldn't
- 00:44:21even be
- 00:44:22here wow that's amazing yeah thank you
- 00:44:25for sharing that
- 00:44:26that was a fun story to read okay i
- 00:44:29think the last
- 00:44:30the last question i want to ask before i
- 00:44:32ask
- 00:44:33what else we ought to cover before we
- 00:44:35move to the next section
- 00:44:37but i want to ask you about compensation
- 00:44:39because say we've followed that whole
- 00:44:40thread
- 00:44:41we've identified the person we're ready
- 00:44:43to offer them the job
- 00:44:44how do we know what to pay them you have
- 00:44:46to do your research on your market right
- 00:44:48you have to see what the commensurate
- 00:44:50salary is for that particular role
- 00:44:53there's two things you know people have
- 00:44:55a tendency to pay less than they're
- 00:44:57always worth and a tendency to pay
- 00:44:58way too much more than it's worth way
- 00:45:00too much worth
- 00:45:02where it's worth is happening in silicon
- 00:45:03valley i see it a lot
- 00:45:05where they've got a lot of money to
- 00:45:06throw at things and they want to be
- 00:45:08pc they want to show how
- 00:45:11respectful they are and so they're
- 00:45:13paying assistants who are not worth that
- 00:45:14kind of money
- 00:45:15that kind of money and oh yes it's quite
- 00:45:18common i've seen assistants who have
- 00:45:20maybe two or three years experience
- 00:45:22being paid 125 150
- 00:45:24000 things like that no way nowhere are
- 00:45:27they
- 00:45:27they're not worth that kind of money but
- 00:45:30they're they're not doing their
- 00:45:31due diligence they're saying well he is
- 00:45:34a certain caliber of executive
- 00:45:36and the statistics say that this caliber
- 00:45:38executive has to be paying this much
- 00:45:40and so whether the assistant meets those
- 00:45:42requirements or not they're paying them
- 00:45:44that much and
- 00:45:45it's setting a bad precedent because now
- 00:45:48what's going to happen when that
- 00:45:50assistant goes somewhere else for
- 00:45:51example
- 00:45:52and she's not going to pay that kind of
- 00:45:54money because she's simply not worth it
- 00:45:56or somebody who's even better than that
- 00:45:58assistant is saying hey i'm
- 00:46:00so much better than she is and she's
- 00:46:01getting 125 i'm getting 100. hey you
- 00:46:04know
- 00:46:04the disparity so that's the disadvantage
- 00:46:06of silicon valley and i know that
- 00:46:07assistants are going to have a fit when
- 00:46:09i they hear me saying this because
- 00:46:11they want they want to get paid right
- 00:46:12they feel it's justified to get paid
- 00:46:14that way
- 00:46:15but there has to be some rationale for
- 00:46:17paying people what you're paying them
- 00:46:19i think more assistance are paid less
- 00:46:21than they should be paid then are being
- 00:46:23paid for then they should be paid let me
- 00:46:24be clear about that
- 00:46:25but you have to do the research on your
- 00:46:27market you have to see what's the
- 00:46:29the the salary that is fair and then if
- 00:46:33you want somebody
- 00:46:34pretty good you're going to have to pay
- 00:46:35a little more for them you know even if
- 00:46:37the market is saying it's
- 00:46:38it's you know 60 000 and this person you
- 00:46:41really want them and they're saying
- 00:46:4375 is what i want you're gonna have to
- 00:46:44come up with the difference and i used
- 00:46:46to say to to companies all the time look
- 00:46:48you're in a much better position to come
- 00:46:50up than i am and to go down
- 00:46:52in salary right it's a lot easier for
- 00:46:55you to give me a little bit more money
- 00:46:56than it is for me to say well i'll take
- 00:46:57a
- 00:46:57cut because assistants are not being
- 00:47:00paid that amount of money so then all of
- 00:47:01a sudden you say no take a cut so that
- 00:47:03you can come join here
- 00:47:04another thing i won't mention the
- 00:47:06company but they were they would say
- 00:47:07things to people all the time like well
- 00:47:09you're coming here for the opportunity
- 00:47:11yeah to a certain degree i am but then
- 00:47:13i'm also i also need to pay my bills
- 00:47:15right may also be need to be
- 00:47:17have you show me that i'm i'm worth what
- 00:47:19that you believe i'm worth
- 00:47:20what i am worth so yeah so you have to
- 00:47:23look at the
- 00:47:24the numbers for your market i just and
- 00:47:26one interesting because
- 00:47:27i was just talking with somebody who has
- 00:47:30a work visa to come work in the us and
- 00:47:32she was telling me
- 00:47:33that they have to put down what they're
- 00:47:35paying on the form they have to
- 00:47:37tell the the immigration what they're
- 00:47:39paying this person
- 00:47:40and it has to be the wage that's
- 00:47:43commensurate with the market
- 00:47:44so if they're in new york they have to
- 00:47:46pay them a certain wage if they're in
- 00:47:47arizona they have to pay them a certain
- 00:47:48wage they can't pay them in new york
- 00:47:50what they would pay them
- 00:47:51in nevada or arizona for example so yeah
- 00:47:54that's pretty interesting
- 00:47:55okay so that spawned yeah thank you for
- 00:47:57that that insight
- 00:47:59and on that on that comparison by the
- 00:48:00way do you i know there are
- 00:48:02there are firms who issue you know
- 00:48:04salary
- 00:48:05reports like that but when you talk
- 00:48:07about finding comps for your
- 00:48:09your market or your area do you mean
- 00:48:12informally just surveying
- 00:48:13you know like peer executives to see
- 00:48:15what they're paying or to go find some
- 00:48:17kind of formal report what do you
- 00:48:18what do you recommend yeah yeah yeah you
- 00:48:20do both and somewhere in the middle
- 00:48:22is is the right thing i think i think
- 00:48:25polling
- 00:48:25assistance on what they are what they're
- 00:48:28making
- 00:48:29in that market i think that's that's to
- 00:48:31me the most accurate way to do it
- 00:48:32because that's really
- 00:48:33a good indication because you know you
- 00:48:36might you might say well the going rate
- 00:48:38is
- 00:48:3975 000 but the other assistants
- 00:48:43are you you know that they're making and
- 00:48:45i've had this happen over assistance
- 00:48:46will say look
- 00:48:47they're telling me that the going market
- 00:48:50rate is is you know hundred thousand
- 00:48:51dollars for this job
- 00:48:52but i know at least five other
- 00:48:54assistants with the same caliber as i am
- 00:48:56they're making between 115 and 125 so
- 00:48:58i'm gonna expect to be paid that even
- 00:49:00though the going rate's a hundred
- 00:49:01thousand dollars
- 00:49:02otherwise i'm not going to do it you
- 00:49:04know so
- 00:49:05gather the information gather the data
- 00:49:07and and then see what works for you you
- 00:49:09know i mean
- 00:49:10i i remember a long long time ago i was
- 00:49:13doing a favor for an executive who
- 00:49:14i had been doing some consulting for and
- 00:49:17he asked me could you help me to find an
- 00:49:18assistant and so this assistant comes in
- 00:49:21i have her resume in front of me and for
- 00:49:24that
- 00:49:24in those days for that job it was worth
- 00:49:26about forty thousand dollars
- 00:49:28that was what a decent wage for a
- 00:49:30assistant to a person like that
- 00:49:32this assistant sits down in front of me
- 00:49:34i'm looking at her resume and i said to
- 00:49:36her what kind of salary are looking to
- 00:49:37show and she said fifty thousand dollars
- 00:49:39and i said fifty thousand dollars and
- 00:49:40she said yes i said why
- 00:49:42and she said because i'm worth it and
- 00:49:44i'm looking at
- 00:49:45her experience i'm interviewing her
- 00:49:48frankly i would have not even paid her
- 00:49:49forty thousand dollars but she wanted 50
- 00:49:51because she thought she was worth it
- 00:49:53unless i'm worth that kind of thing so
- 00:49:55there's there's so many variables that's
- 00:49:58why i say it's important to
- 00:49:59to see the government has one scale
- 00:50:02that's too low
- 00:50:03for first for a good quality assistant
- 00:50:06the government scale
- 00:50:07is too low hr will probably pump that up
- 00:50:09maybe a little bit more
- 00:50:11and then you've got the general
- 00:50:12prevailing for your area and then you've
- 00:50:14got that higher level of assistance so
- 00:50:15it depends on the level your assistant
- 00:50:17is
- 00:50:18and what they've been making etc to kind
- 00:50:20of to get a good feel for it
- 00:50:23pay them fairly honestly you know the
- 00:50:25job is
- 00:50:26really really hard if you've got a good
- 00:50:28assistant they're working really hard so
- 00:50:30so don't try to
- 00:50:31you know force them down for five ten
- 00:50:34thousand dollars that you can well
- 00:50:35afford to pay them just pay them
- 00:50:37yeah well into that point of the person
- 00:50:40who
- 00:50:40was so sure you know that she was worth
- 00:50:4350 000 a year
- 00:50:44i'll just say i'm amazed when i
- 00:50:46interview people
- 00:50:47how many people have no idea
- 00:50:50like well i don't know what do you think
- 00:50:53you know
- 00:50:54i mean or they'll have a very broad
- 00:50:55range you know and it's
- 00:50:57so there's something i think to be said
- 00:50:59for people who are very clear
- 00:51:01about it's this amount and you know
- 00:51:03whether it's because they're worth it or
- 00:51:04they have some other rationale but
- 00:51:06there's something yeah
- 00:51:08a lot of assistants will know what
- 00:51:09they're making in their current job
- 00:51:11and they're they're going to move for an
- 00:51:13incremental pay increase obviously
- 00:51:15you know whether it's it's 10 or 15
- 00:51:18it just depends on on where they go to
- 00:51:20work but one place that i was working
- 00:51:23they said to me look we're going to put
- 00:51:25you in at the current salary that you're
- 00:51:27on
- 00:51:27and then and in 90 days we'll give you
- 00:51:30the salary that you're asking for
- 00:51:32and i said to her actually in 90 days
- 00:51:33i'm going to want more than the salary
- 00:51:35or i'm asking for right now
- 00:51:37because you'll get to see me in action
- 00:51:39and without a doubt you're going to know
- 00:51:41that i'm worth more than what i'm asking
- 00:51:42for right now so
- 00:51:43it's up to you i can come in at the
- 00:51:45salary and in 90 days you pay me more
- 00:51:47because i'm not going to accept the
- 00:51:49salary in 90 days that i'm asking for
- 00:51:51right now
- 00:51:51you drive a hard bargain jen no
- 00:51:54it's it's knowing my value and my worth
- 00:51:57yeah they they've never seen anybody
- 00:51:59like me that's truth brian so they can't
- 00:52:01put a
- 00:52:01a dollar value on what i'm asking for
- 00:52:04because they've never seen it before
- 00:52:06yeah but i've seen that i know what i
- 00:52:08can do
- 00:52:09so they they they have my background
- 00:52:12they have my credentials they know who i
- 00:52:14work for
- 00:52:15they're listening to me talk they're
- 00:52:16listing me to give them examples of what
- 00:52:18i've done and who i've done it for
- 00:52:20they have to be able to make a decision
- 00:52:21based on that that makes sense
- 00:52:24you know something that i've seen is
- 00:52:26it's interesting i have a hard time even
- 00:52:28formulating this question but
- 00:52:29i remember when i read about certain
- 00:52:31executives i mean and this doesn't
- 00:52:33surprise me
- 00:52:34right because about executives who run
- 00:52:36who run
- 00:52:37fortune 500 companies or fortune 50
- 00:52:39companies that
- 00:52:41i think at that level of business it's
- 00:52:43all consuming
- 00:52:44you know to be there it's every waking
- 00:52:46moment their whole life is oriented
- 00:52:48around that role and unless you've seen
- 00:52:50it or experienced it
- 00:52:52you're not even aware that it's possible
- 00:52:54that someone would live and work that
- 00:52:55way
- 00:52:56right and of course not everyone chooses
- 00:52:59but people
- 00:53:00who support people like that assistants
- 00:53:02who support people like that and even
- 00:53:03those who aren't necessarily running
- 00:53:05fortune 500 but anybody who's driven
- 00:53:07who's focused who's hungry and
- 00:53:09determined
- 00:53:10that they make their whole life about
- 00:53:11what they do and they expect the people
- 00:53:13who work with them to be the same way
- 00:53:15to where they're calling meetings at 10
- 00:53:17pm or they're asking
- 00:53:19you know and expecting replies to emails
- 00:53:21sent at five in the morning you know and
- 00:53:23this kind of thing
- 00:53:24and it's not surprising to me to see
- 00:53:26that the executive assistants
- 00:53:28who thrive or maybe even just survive in
- 00:53:30that environment are those who are
- 00:53:32willing
- 00:53:32also to orient their life around that
- 00:53:36business and what i mean at what point
- 00:53:39is it unreasonable this assumes there is
- 00:53:42a point at which it's unreasonable
- 00:53:43but at what point is it unreasonable to
- 00:53:46expect an
- 00:53:47assistant to respond you know to
- 00:53:50to things or to do work outside of those
- 00:53:52office hours of whatever eight to
- 00:53:54six or something i mean i think you
- 00:53:56touched on a little earlier saying
- 00:53:58younger managers especially are
- 00:53:59uncomfortable
- 00:54:00asking you know these kinds of things
- 00:54:02but what's the line there
- 00:54:04between you know expecting somebody to
- 00:54:06be that kind of assistant who will also
- 00:54:08devote
- 00:54:09themselves entirely to this kind of to
- 00:54:12your work because that's the key thing
- 00:54:14it's it's about you what do you where's
- 00:54:16that line jack welch's assistant wrote a
- 00:54:18book
- 00:54:19and he wrote the forward to the book and
- 00:54:21he said
- 00:54:22there's something of a madness and he
- 00:54:25didn't notice exact words but there's
- 00:54:26something of a madness and a
- 00:54:28person who wants to be an executive
- 00:54:30assistant because they have such
- 00:54:32outrageous demands placed on them you
- 00:54:34know and
- 00:54:35he got that so clearly there's something
- 00:54:37there's a
- 00:54:38something of a madness for an assistant
- 00:54:41to be working
- 00:54:42at that level at that speed at that pace
- 00:54:44with their executive who's getting paid
- 00:54:46a hundred times what they're being paid
- 00:54:47sometimes right i mean the the
- 00:54:49remuneration the difference in the
- 00:54:51remuneration is
- 00:54:52is is inconceivable sometimes i had a
- 00:54:55couple of bosses who
- 00:54:56gave me very good bonuses i was on a
- 00:55:00certain salary but then i got bonuses
- 00:55:02and this is a good way to remunerate
- 00:55:05your assistant is to
- 00:55:06in that time when they've done something
- 00:55:08that is so
- 00:55:10unimaginable you should give them a
- 00:55:13bonus
- 00:55:13you know just and i've had my my
- 00:55:15executive give me the bonus out of their
- 00:55:17own pockets
- 00:55:17and i talk in my book about gregory
- 00:55:19because david ranker who would give his
- 00:55:20assistant a bonus
- 00:55:22out of his own pocket because he said
- 00:55:24she's there side by side with me
- 00:55:26doing this stuff she sees how much money
- 00:55:28is coming in i want a bonus plan she's
- 00:55:31not
- 00:55:31because of the hierarchy of the
- 00:55:33organization the way this custom
- 00:55:34company is set up so he would give her
- 00:55:37when he got his bonus he gave her a
- 00:55:38bonus you know
- 00:55:39but there's executive assistants you
- 00:55:42can't pay them
- 00:55:43for the dedication that they give you
- 00:55:46you can't
- 00:55:47i mean you can't even if you're if you
- 00:55:48think you're paying them
- 00:55:50a good salary a livable wage they're
- 00:55:53constantly overrun above i'm speaking
- 00:55:55now about an exceptional executive
- 00:55:57assistant that i talk about in my book
- 00:55:58i'm not speaking about
- 00:55:59average assistant or a good assistant i
- 00:56:01mean somebody who
- 00:56:02is just a caliber you can't even imagine
- 00:56:05until you see them in action this is
- 00:56:07what i say
- 00:56:07you know an exceptional executive
- 00:56:09assistant in full flight is is a wonder
- 00:56:11to behold you just can't imagine how
- 00:56:13they perform
- 00:56:14but you're getting so for me so i'm i'm
- 00:56:16getting a tremendous buzz from it
- 00:56:18because i love what i do
- 00:56:19the high that i'm getting from having
- 00:56:21performed something that
- 00:56:23is so difficult or so time-consuming or
- 00:56:27so
- 00:56:28vexing to my brain you know or if your
- 00:56:30boss says to you how did you do that
- 00:56:32i don't know i just did it you know you
- 00:56:35you've been doing it and doing it and
- 00:56:37you've got your fundamentals in place
- 00:56:39and so you're just
- 00:56:41able to perform that right but there's
- 00:56:43there's a joy of achievement and there's
- 00:56:46a
- 00:56:47a willingness to to extend yourself and
- 00:56:50give yourself and this is what i say
- 00:56:52the fundamental question is can i give
- 00:56:54my life force to this person
- 00:56:56that i'm sitting here across the desk
- 00:56:58looking at this person
- 00:57:00can i see myself giving them what they
- 00:57:03need what it's going to take
- 00:57:04you have to ask that fundamental
- 00:57:06question and and they have to
- 00:57:09be comfortable about can i be around
- 00:57:12this person are
- 00:57:13they going to be somebody to whom i want
- 00:57:15to
- 00:57:16give everything you know do i want to
- 00:57:18share all of my information my family
- 00:57:20my financials my my deep most thoughts
- 00:57:23my my hopes and my dreams and my desire
- 00:57:25for for
- 00:57:26uh for my business so it really
- 00:57:30it's it's not something that can be done
- 00:57:32lightly and executives really ought to
- 00:57:33give it a lot more thought than they do
- 00:57:36you know one of the things you had
- 00:57:37mentioned about can i take a road trip
- 00:57:38with this person you'll remember in the
- 00:57:39book i talk about mitt romney and his
- 00:57:41assistant right
- 00:57:42they they they too they were on the road
- 00:57:44together all the time
- 00:57:46and he said mitt was the kind of person
- 00:57:48who would say okay let me take over the
- 00:57:49driving so you can do
- 00:57:50what it is that you you need to be able
- 00:57:52to do you can't drive
- 00:57:54and make the appointments at the same
- 00:57:55time and all that kind of stuff so
- 00:57:57they worked incredibly well together
- 00:57:59they took road trips together and a lot
- 00:58:01of assistance
- 00:58:02nowadays especially because flying
- 00:58:04private is so
- 00:58:05is so prevalent assistants will go with
- 00:58:07their boss in years gone by an assistant
- 00:58:10flying on a jet with the boss was
- 00:58:11really huge prestige i mean you
- 00:58:14really wow really she does watch she
- 00:58:17flies on his private jet you know that
- 00:58:18kind of thing
- 00:58:19now it's it's becoming more and more
- 00:58:21accustomed and i see a lot of
- 00:58:22a lot but i see ads coming up where
- 00:58:24executives are saying
- 00:58:25you have to travel with me and yes it's
- 00:58:27private travel but you're gonna have to
- 00:58:29be able to travel with me
- 00:58:30so yeah you have to be able it's like a
- 00:58:32marriage right you know whether you're
- 00:58:34getting along with somebody
- 00:58:35taking a long trip together and if
- 00:58:37you're in a hotel room and you're
- 00:58:38sharing a bathroom i mean i always say
- 00:58:40my marriage survives a lot because we
- 00:58:42had separate bathrooms but
- 00:58:43uh you're in a hotel you know you're in
- 00:58:45a hotel you're sharing
- 00:58:47everything you're in that space can you
- 00:58:49get along with this person can you be
- 00:58:51this is what's happening right now with
- 00:58:52the lockdown you know can peop people
- 00:58:54are going crazy they can't be together
- 00:58:56anymore so
- 00:58:56this is all the things you have to look
- 00:58:58at and they're in a relationship
- 00:59:00yeah and what you're saying and you know
- 00:59:02so much of what you've written
- 00:59:03really just confirms for me that i think
- 00:59:06there's
- 00:59:06really a certain there is a certain kind
- 00:59:09of person
- 00:59:10who who really not just enjoys this but
- 00:59:12excels at it
- 00:59:14and it is difficult for me to quantify
- 00:59:17or describe
- 00:59:18but this desire to serve you know is a
- 00:59:21huge one
- 00:59:22you know somebody who enjoys those what
- 00:59:25i would say those tricky situations the
- 00:59:27problem solving like you said the
- 00:59:28anticipation
- 00:59:30you know and it has a large degree of
- 00:59:31common sense and at the end of the day
- 00:59:33it seems to me that
- 00:59:34somebody is either that kind of person
- 00:59:37or they're
- 00:59:37not but that's that's a generalization i
- 00:59:40know
- 00:59:40yeah and you know the thing about the
- 00:59:42assistant is that
- 00:59:44they are just simply there for their
- 00:59:45executive you know
- 00:59:47one of the things i talked in the book
- 00:59:48was about the guy calling his assistant
- 00:59:50on thanksgiving
- 00:59:52dinner she's having thanksgiving dinner
- 00:59:53and he wants her to book her flight to
- 00:59:54california the next morning
- 00:59:56and her family is saying look tell him
- 00:59:58so he could hunt
- 00:59:59right i mean that was uh golf he wanted
- 01:00:01to play golf
- 01:00:02yes yes he wanted to play golf she said
- 01:00:05sure
- 01:00:05i'll take care of that wouldn't many
- 01:00:07people just think that guy was an a-hole
- 01:00:09it's like hey let me interrupt your
- 01:00:10thanksgiving so i can go golfing
- 01:00:12i mean they don't that's not the way the
- 01:00:15assistant sees it
- 01:00:16it's sure he wants to do it i'm there to
- 01:00:18help him to do it that's
- 01:00:19that's it there's there's none of that
- 01:00:22he's an a-hole he's an ego he's a jerk
- 01:00:25the people who think that way
- 01:00:27don't belong in that role the assistant
- 01:00:29will never think that way what a jerk
- 01:00:31calling me at eight o'clock in the
- 01:00:32morning i had this one boss and you'd
- 01:00:33call me
- 01:00:34at eight o'clock in the morning just to
- 01:00:36check in i loved it
- 01:00:38just to check and to say hey jan here
- 01:00:40are some of the things i've got on my
- 01:00:41mind for today so when you get in the
- 01:00:42office i've left you this or whatever it
- 01:00:44is
- 01:00:45that to me the trust level of calling me
- 01:00:48up and saying hey you know we're side by
- 01:00:50side in this we're partnering in this
- 01:00:51here's what what i want to accomplish
- 01:00:53today here's my expectations
- 01:00:55this is what happened overnight you know
- 01:00:57you're taken into their confidence
- 01:00:59an assistant wants that you know they're
- 01:01:01never going to say why is he calling me
- 01:01:02at home at 8 o'clock in the morning i'm
- 01:01:04going to be in the office in an hour
- 01:01:05never they would never question it
- 01:01:07never yeah well because i do want to go
- 01:01:11back to the
- 01:01:12the tony robbins thing that's pretty
- 01:01:13pretty unique experience
- 01:01:15for sure and i understand that so you
- 01:01:18were
- 01:01:18an executive assistant to tony robbins
- 01:01:21and i understand during that role you
- 01:01:22had an assistant so you were an
- 01:01:24assistant
- 01:01:24with an assistant yes in quite a few of
- 01:01:26my roles i've had an assistant because
- 01:01:28of the sheer load of the work you know
- 01:01:29it's just
- 01:01:30just too much for one person to do yeah
- 01:01:33what was that experience like what
- 01:01:36working for tony working with an
- 01:01:37assistant
- 01:01:38yeah both yeah we're working for tony
- 01:01:41so tony is what you see is what you get
- 01:01:44as you know him
- 01:01:45in his public persona that's how he is
- 01:01:48that's the person he is
- 01:01:49one of my colleagues who worked me at
- 01:01:51robin she just would say
- 01:01:53tony is just all-consuming he's just
- 01:01:55constantly all-consuming information
- 01:01:58everything he just he's just on all the
- 01:02:00time
- 01:02:01and to work with somebody like that you
- 01:02:03have to be on all the time you have to
- 01:02:05be on your toes and in fact i
- 01:02:06i get asked this a lot by people what's
- 01:02:08it like to work for someone like tony
- 01:02:10robbins
- 01:02:11and they here's what they expect to hear
- 01:02:15oh it's so exciting it's such fun i meet
- 01:02:17fabulous people
- 01:02:18it's hard work you can't even begin to
- 01:02:20imagine how hard it is
- 01:02:22to constantly be supporting somebody
- 01:02:24who's generating that sheer volume
- 01:02:26all the time you you i mean you have to
- 01:02:29just be there on
- 01:02:30constantly alert for what they need
- 01:02:33which is every executive but but tony
- 01:02:35it's times 100 right because of the just
- 01:02:37the sheer volume of what he's churning
- 01:02:39out all the time his brain is going
- 01:02:40constantly
- 01:02:42it's very exciting it's very dynamic and
- 01:02:44it can be exhausting so you have to pace
- 01:02:46yourself
- 01:02:47i'm not good at that i'm all out all the
- 01:02:49time
- 01:02:50and interestingly i'll tell you this
- 01:02:52when i actually left that job
- 01:02:54i had gone to see a naturopath and he
- 01:02:56said to me your adrenals are
- 01:02:58shot he said it's going to take a lot to
- 01:03:01turn this ship around
- 01:03:03because you are just your mind is still
- 01:03:06functioning you know and you're just
- 01:03:07keeping on you said but your body
- 01:03:10needs a rest so that's not something i
- 01:03:13to me if if i can make it happen i'm
- 01:03:15going to make it happen
- 01:03:17that's an assistant then they're they're
- 01:03:19going and
- 01:03:20assistants talk a lot about this about
- 01:03:21burnout and things like that and being
- 01:03:23aware
- 01:03:24and now in this day and age it's my you
- 01:03:26become much more aware of it
- 01:03:28in years gone by it was you just
- 01:03:30exhausted yourself you just wore
- 01:03:31yourself out because you were there
- 01:03:33to do the job that your executive
- 01:03:34required it's so interesting you know
- 01:03:37i was when my book first came on i did
- 01:03:39an interview with a woman's
- 01:03:41podcast and she was asking me what's you
- 01:03:44know
- 01:03:44how how do you even dare to
- 01:03:47assume you can support someone like tony
- 01:03:49robbins and i said to her
- 01:03:52well because i'm as good at what i do as
- 01:03:54he is what he does
- 01:03:56and she said oh my god i can't believe
- 01:03:59a woman would say that she's as good at
- 01:04:02what she does as
- 01:04:04tony robbins is and i well that's the
- 01:04:06truth
- 01:04:07he's just i'm as good at what i do as he
- 01:04:09is what he does if i didn't
- 01:04:11know that about myself i couldn't
- 01:04:12support him i had to know
- 01:04:15i'm equal to this job if i didn't know
- 01:04:17that i couldn't possibly do it
- 01:04:19i would fail so you know this is the
- 01:04:22confidence and the thing about tony
- 01:04:24is that he really took the time
- 01:04:28to find the right assistant and he took
- 01:04:30the time to be
- 01:04:31truthful with me and honest with me this
- 01:04:34is how i work this is how my company is
- 01:04:37this is these are the key people who are
- 01:04:38around me this is how they are this is
- 01:04:40how they think this is how they protect
- 01:04:42me
- 01:04:43you're gonna have to come into this
- 01:04:44environment and you're gonna have to
- 01:04:46manage it
- 01:04:47you know and he was so honest my
- 01:04:50interview with him was over two hours
- 01:04:53sitting there having him just telling me
- 01:04:54this is what i want and getting a feel
- 01:04:56for who i was
- 01:04:58and really he i think there was a real
- 01:05:01excitement on both our parts
- 01:05:03that there was this opportunity for us
- 01:05:04to be able to
- 01:05:06work and support each other and be our
- 01:05:08very best because there are a lot of
- 01:05:09similarities
- 01:05:10in in our in our personalities and our
- 01:05:12characteristics and the way we worked
- 01:05:14so it was it was a good a good fit
- 01:05:17that's great
- 01:05:18what what were the years you worked
- 01:05:19together i was there
- 01:05:2190 91 to 94
- 01:05:24something like that wow right on when he
- 01:05:27was still there in san diego
- 01:05:29yes that's right he was still in san
- 01:05:30diego and after i left he was in san
- 01:05:33diego for a while and then he moved
- 01:05:35to florida where he is now you leave
- 01:05:36yeah he's his his company is still here
- 01:05:39the headquarters is still here
- 01:05:40yeah that's right he still has an office
- 01:05:42here yeah and i'm still in touch with a
- 01:05:44lot of people i i used to work with
- 01:05:46in my robin's days interesting that
- 01:05:47doesn't surprise me at all it's a it's
- 01:05:49an amazing community yeah
- 01:05:50so many people there and have been you
- 01:05:52know for decades
- 01:05:54so that's great well jan what what else
- 01:05:57what haven't we covered
- 01:05:58that you think is worth covering still
- 01:06:02that's a big question but i know we've
- 01:06:03covered so much but what what haven't we
- 01:06:05touched on that might be worth
- 01:06:07covering you know i i really honestly
- 01:06:10truly want executives
- 01:06:12to read my book for the simple reason
- 01:06:16that i want them to understand the true
- 01:06:18nature of an executive assistant
- 01:06:21i want them to understand the true
- 01:06:23nature of the role of the executive
- 01:06:25assistant
- 01:06:26and how that role can be so beneficial
- 01:06:30to you
- 01:06:31in your role as an executive in
- 01:06:33accomplishing your goals
- 01:06:35in you learn a lot about yourself
- 01:06:38in learning to work so closely and
- 01:06:41really so intimately with another person
- 01:06:43you know richard branson said in my book
- 01:06:45that you know you have to be good
- 01:06:47friends with your assistant because
- 01:06:48you're just together all the time
- 01:06:50he travels with his assistant all the
- 01:06:52time all over the world right
- 01:06:54i don't know that you necessarily have
- 01:06:56to be good friends
- 01:06:57but you have to respect each other if
- 01:06:59you don't respect each other
- 01:07:01it's never going to happen because
- 01:07:04you're making demands on each other
- 01:07:06that there are sometimes you might say
- 01:07:09god i don't
- 01:07:10not that he shouldn't ask me to do it i
- 01:07:12don't i don't want to do it i mean i
- 01:07:14gotta
- 01:07:14call on so so much more effort to make
- 01:07:17this happen
- 01:07:18but i respect this person i trust them i
- 01:07:21know why they're
- 01:07:22asking me for this and i'm willing to do
- 01:07:25it i'm willing to do that one more thing
- 01:07:27for them and i think that my book will
- 01:07:31give you a
- 01:07:31very good accounting of a true executive
- 01:07:35assistant and as i say in the book
- 01:07:36why you should not settle for anything
- 01:07:38less that's the key
- 01:07:40be sure about what you want know what
- 01:07:42you want
- 01:07:44and find somebody who's the very best
- 01:07:46fit for that
- 01:07:47because then it's serving you and it's
- 01:07:49serving them because you're giving them
- 01:07:51a chance to show what they can do
- 01:07:52and assistants love showing what they
- 01:07:55can do
- 01:07:56so it's it's a harmonious relationship
- 01:07:58it's a mutual relationship it's a
- 01:07:59beneficial relationship
- 01:08:01and it's a much maligned role because
- 01:08:05as i explained in the book you remember
- 01:08:07the evolution of the assistant right
- 01:08:09where you start where
- 01:08:10you've got the reason why there's a
- 01:08:12misunderstanding about
- 01:08:13the assistant role is because you've got
- 01:08:15people who are typed with saying their
- 01:08:16secretaries and secretaries saying
- 01:08:18they're assistants and assistants
- 01:08:19saying they're executive assistants and
- 01:08:21now they want to be called what business
- 01:08:23partners
- 01:08:24and they want to be called strategic
- 01:08:26business partners and executive business
- 01:08:28partners
- 01:08:29all all of this stuff comes about
- 01:08:31because
- 01:08:32people don't really know what the role
- 01:08:34is they don't know what to expect
- 01:08:35and because they don't know what to
- 01:08:36expect they get confused and then they
- 01:08:39say well should i really be asking them
- 01:08:40to do it
- 01:08:41yes you should and my book very very
- 01:08:44clearly
- 01:08:45explains the role and the purpose of the
- 01:08:48assistant and i
- 01:08:49i think that you will truly get an
- 01:08:52inside look
- 01:08:53on what the role is about and how that
- 01:08:56role can serve you
- 01:08:57so that's the reason why i wrote the
- 01:08:59book because i really feel that the the
- 01:09:01role has been maligned
- 01:09:03and assistants are not understood and
- 01:09:06they're
- 01:09:06constantly fighting for recognition and
- 01:09:09i see it especially in this day and age
- 01:09:11where assistants are
- 01:09:12constantly looking for ways and
- 01:09:15sometimes
- 01:09:16inaccurately saying they're better than
- 01:09:18they are but they're looking for that
- 01:09:20recognition
- 01:09:21all the time and they're looking for
- 01:09:22that confidence because it hasn't been
- 01:09:24given to them
- 01:09:26over the years so this is a really good
- 01:09:28opportunity for people to understand the
- 01:09:30true role of the executive assistant
- 01:09:32and how it can benefit the executive
- 01:09:34that's great no
- 01:09:35thank you for that and and the book does
- 01:09:37a great job of that
- 01:09:39so yeah helping people the way i think
- 01:09:41of it is kind of almost
- 01:09:42map the possibility that working with a
- 01:09:46high performing executive assistant can
- 01:09:48be
- 01:09:49that that's great well jan i know we're
- 01:09:52coming close to the end of the time
- 01:09:53that we have allotted for this interview
- 01:09:55i wonder i have
- 01:09:57the enlightening lightning round
- 01:09:58questions a series of brief questions
- 01:10:01i'm wondering and then i have two
- 01:10:03questions related to
- 01:10:04writing and the creative process sure go
- 01:10:06ahead are you okay to do that of course
- 01:10:07yes
- 01:10:08okay all right let's let's go there then
- 01:10:12okay question number one please complete
- 01:10:16the following sentence with something
- 01:10:19other than
- 01:10:20a box of chocolates okay life is like a
- 01:10:24life is like a
- 01:10:28this makes me laugh because many years
- 01:10:30ago a friend of mine sent me a greeting
- 01:10:32card
- 01:10:33and it was a picture of a wooden chair a
- 01:10:36rustic wooden chair and it had a bowl of
- 01:10:37cherries on it
- 01:10:38and the caption was life is like a chair
- 01:10:40of bullies
- 01:10:44okay look you know life is all of those
- 01:10:48things right life is absurd life is
- 01:10:50life is magnificent life is worth living
- 01:10:53that's really all i can say about it
- 01:10:55life is worth living
- 01:10:56yeah beautiful okay thank you question
- 01:10:59number two
- 01:11:00and here i'm borrowing peter thiel's
- 01:11:02famous question what important truth do
- 01:11:04very few people agree with you on
- 01:11:06unfortunately very few people agree with
- 01:11:09me on
- 01:11:10knowing that the universe is always
- 01:11:12working
- 01:11:13on my behalf so that the universe is
- 01:11:14always working on their behalf always
- 01:11:16working on our behalf
- 01:11:19beautiful thank you and question number
- 01:11:21three
- 01:11:22and i know this might be a stretch but
- 01:11:24if you were required every day for the
- 01:11:26rest of your life to wear a t-shirt with
- 01:11:27a slogan on it or a phrase or saying or
- 01:11:29a quote or a quip
- 01:11:31what would the shirt say you know it
- 01:11:32would say something i borrowed from les
- 01:11:34brown the motivational speaker because i
- 01:11:37every time i talked to him i'd say hi
- 01:11:39les how are you and he'd say i'm blessed
- 01:11:41and highly favored
- 01:11:42so that's what i would put on my t-shirt
- 01:11:44i'm blessed and highly favored
- 01:11:46awesome i like that thank you okay
- 01:11:49question number four
- 01:11:50what book other than your own have you
- 01:11:53gifted or recommended most often
- 01:11:55oh that's an easy question i've given
- 01:11:57two books ayn rand's atlas shrugged
- 01:12:00and gurg jeff's meetings with remarkable
- 01:12:02men those are the ones
- 01:12:04a big fan of iran i i truly like
- 01:12:08her self-reliance message you know that
- 01:12:11ultimately we are rational beings and
- 01:12:13and we are responsible for ourselves
- 01:12:15and that we should really take take that
- 01:12:18responsibility seriously that we are
- 01:12:20rational beings
- 01:12:21and this and it expands to the whole
- 01:12:23thing about
- 01:12:24you know limited government because we
- 01:12:26are we deem ourselves to be worthy of
- 01:12:29making our
- 01:12:29our best decisions things like that
- 01:12:31right so a fan of iron rand
- 01:12:33and meetings with remarkable men because
- 01:12:35guru jeff is such a
- 01:12:37major figure in the metaphysical
- 01:12:39spiritual world
- 01:12:40and he tells about this all the
- 01:12:43different people he met
- 01:12:44along the way of his of his journey
- 01:12:47and he talks of course he was originally
- 01:12:49from a part of georgia armenia
- 01:12:51and my father from on my father's side i
- 01:12:53am part armenian so i i
- 01:12:55on on a visceral level connected so much
- 01:12:58with the stories that he was telling and
- 01:13:00the people he was talking about because
- 01:13:01i
- 01:13:01i felt that connection with them and
- 01:13:03when i was traveling
- 01:13:04in turkey i didn't realize it at the
- 01:13:06time because i didn't quite know my
- 01:13:08family history at the time
- 01:13:09but i felt a real pull
- 01:13:13a real like i've been here before
- 01:13:16feeling you know and
- 01:13:18i went and i funnily enough i had that
- 01:13:20book with me when i was traveling at the
- 01:13:21time and the stories that he was telling
- 01:13:23in the places i was going
- 01:13:24it it made a deep impression on me
- 01:13:27meetings with remarkable men
- 01:13:29that book has been on my list i actually
- 01:13:31bought that book used at a bookstore in
- 01:13:33san diego
- 01:13:34read it you'll really enjoy it because
- 01:13:36you travel a lot
- 01:13:38and just just and the respect and the
- 01:13:40love that he has for his father and for
- 01:13:42his culture and everything you know i i
- 01:13:44think you'll really enjoy it
- 01:13:46right on and then i understand ospensky
- 01:13:48was his
- 01:13:49uspensky oh my gosh the fourth way he
- 01:13:51was his he was his
- 01:13:53he was like his assistant right his face
- 01:13:55and voice to the world i mean he was
- 01:13:56really
- 01:13:57the person who cataloged and brought
- 01:13:59gorgeous
- 01:14:00message to the world uh spensky very
- 01:14:02very important man
- 01:14:03all right don and what are you what are
- 01:14:05you reading right now well i've just
- 01:14:07finished reading a book by steve
- 01:14:10schwartzman
- 01:14:11who is the ceo founder of blackstone
- 01:14:15it's called what it what it takes a
- 01:14:17fascinating book
- 01:14:18fascinating man all of the things that
- 01:14:21he's done
- 01:14:21in his life you know his he came from a
- 01:14:23family of
- 01:14:24shop owners i guess that his face
- 01:14:26father's family they had a linen and
- 01:14:28curtain store
- 01:14:29when he was 10 he started working in
- 01:14:31there so you know not unlike me i didn't
- 01:14:33work in a store but my father was an
- 01:14:34entrepreneur
- 01:14:35and so i got my foundation and love of
- 01:14:37business and all of
- 01:14:39my common sense and all that from my
- 01:14:41family business
- 01:14:42and and seeing how families operate in
- 01:14:44that entrepreneurial
- 01:14:46environment and how they think and
- 01:14:48there's a there's a real common sense
- 01:14:50and a real practicality
- 01:14:52when you're raised in a in a business
- 01:14:54environment you know yeah
- 01:14:55yeah that's great very very very very
- 01:14:57interesting book and he you know he
- 01:14:59just the people that he's met along the
- 01:15:01way who
- 01:15:02are so influential in business people
- 01:15:04like jack welsh and sanzell in the real
- 01:15:06estate world
- 01:15:07and all the different stories he tells
- 01:15:08and he talks about a lot of things
- 01:15:10this is why i say you've got to be
- 01:15:12around your executive to hear those
- 01:15:14stories and those background things
- 01:15:15assistant can
- 01:15:16can learn from the executive where he
- 01:15:18also talks about the fundamentals
- 01:15:20and getting the fundamentals in place
- 01:15:22and that being something that you can
- 01:15:24then build on
- 01:15:25also talking about how things were in
- 01:15:26the financial world
- 01:15:28when he started you did everything by
- 01:15:30hand now you it's all algorithms and
- 01:15:32it's all done for you but then you had
- 01:15:33to sweat it all out you know
- 01:15:35and he tells all these fantastic story
- 01:15:37very very interesting book i highly
- 01:15:39recommend it
- 01:15:40what it takes by steve schwartzman
- 01:15:42that's great thank you for that
- 01:15:44okay next question is it's about travel
- 01:15:47so you traveled
- 01:15:48a ton what's one travel hack meaning
- 01:15:51something you do
- 01:15:52or something you take with you and you
- 01:15:54travel to make your travel
- 01:15:55less painful or more enjoyable i i do
- 01:15:58two things i've done them forever the
- 01:16:00first is i always take my own tea with
- 01:16:02me i drink a special japanese tea
- 01:16:04i take that with me everywhere i go no
- 01:16:06matter what the situation or
- 01:16:07circumstance one stuff that tea
- 01:16:10and i am centered i'm home what's the
- 01:16:12tea oh
- 01:16:13it's a japanese tea it's called genmai
- 01:16:16it's a rice
- 01:16:17uh smoked rice and green tea just buy it
- 01:16:20online now or
- 01:16:21yeah i buy it in the national food store
- 01:16:24i can buy it online
- 01:16:25the best place of course to buy it is
- 01:16:26when you're in japan and i when i'm in
- 01:16:28japan i buy large quantities and bring
- 01:16:30it back with me
- 01:16:30the bulk is always best but it's not the
- 01:16:32most practical so there's the one brand
- 01:16:35sugimoto they're quite they're a really
- 01:16:36high-end brand and then there's also
- 01:16:38eaten foods
- 01:16:39which is a very common brand here with
- 01:16:41the natural organic in the u.s eating
- 01:16:43foods so i buy theirs as well for
- 01:16:44for convenience wow so tea is one thing
- 01:16:47when you travel what's the other the
- 01:16:48other thing is
- 01:16:49is hand wipes i have no issue with the
- 01:16:52virus right now because
- 01:16:53for years for years i have been taking
- 01:16:56hand wipes i wiped everything down my
- 01:16:58seat
- 01:16:59my everything and my husband and i and
- 01:17:02in the
- 01:17:02now people won't think twice about it
- 01:17:04but in years gone by they would look at
- 01:17:05us like
- 01:17:06you people are neurotic you know but we
- 01:17:08would wipe everything down never go
- 01:17:10anywhere without hand wipes
- 01:17:11two things smart you're always ahead of
- 01:17:13the game
- 01:17:15yeah okay question number six what's one
- 01:17:18thing
- 01:17:19you've started or stopped doing in order
- 01:17:21to live or age well
- 01:17:23you know i i've given up needing to be
- 01:17:25right
- 01:17:26and not be not from an
- 01:17:29ego thing or anything like that but
- 01:17:31simply because
- 01:17:33i wanted to be right not because from
- 01:17:35ego oh i had to be right or i had to put
- 01:17:37somebody else and
- 01:17:38somebody else down it was because i'm a
- 01:17:40very orderly thinker
- 01:17:42and if if thinking if i'm right because
- 01:17:45it's
- 01:17:45orderly and the right way to think then
- 01:17:48that's where my focus is
- 01:17:49no i'm right because of this not because
- 01:17:52you're wrong or not
- 01:17:54not because i'm better but because i'm
- 01:17:55an orderly thinker
- 01:17:57but as i've gotten older i've i've
- 01:18:00learned to
- 01:18:00let that go because it just doesn't seem
- 01:18:03that that necessary anymore and it feels
- 01:18:07a lot easier and i can breathe a lot
- 01:18:09easier so
- 01:18:10letting go of being right and i haven't
- 01:18:12mastered it completely i'm not going to
- 01:18:14fool myself but
- 01:18:15to a large extent yeah letting go of
- 01:18:17waiting to be right
- 01:18:18right on thank you number seven what's
- 01:18:21one thing you wish every american knew
- 01:18:25i wish every american and and not having
- 01:18:27been born in america i wish every
- 01:18:30american
- 01:18:30knew the great gift of freedom that is
- 01:18:33bestowed on us by the founding fathers
- 01:18:36of this country
- 01:18:37it's unlike anything anywhere in the
- 01:18:39world we have
- 01:18:40constitutional rights that can't be
- 01:18:43taken away from us whether we're
- 01:18:45rich or poor if we get into a court of
- 01:18:48law
- 01:18:49if we sue whoever it is we have
- 01:18:52a judge that will make a decision
- 01:18:55hopefully based on the on the
- 01:18:56constitution right
- 01:18:58and we and we have our day in court and
- 01:19:01that gives you such a freedom that other
- 01:19:03countries don't have
- 01:19:04you know they they can't they can people
- 01:19:08they'll say
- 01:19:08i can sue all day long i'm not going to
- 01:19:10i'm not rich i'm not powerful
- 01:19:12we don't have to worry about that in
- 01:19:14this country you know we we have
- 01:19:17we have an intrinsic freedom
- 01:19:20as americans that people need to
- 01:19:24treasure more
- 01:19:25they're there i see too much in this day
- 01:19:27and age people are willing to give away
- 01:19:29that freedom
- 01:19:30for all kinds of for all kinds of
- 01:19:33considerations that
- 01:19:35are not important for expediency and
- 01:19:40americans are born intrinsically free
- 01:19:43because of
- 01:19:45what we have been bequeathed as
- 01:19:47americans
- 01:19:48and this came home to me when the prime
- 01:19:51minister of new zealand when she was
- 01:19:52elected one time she was talking about
- 01:19:54america and she said
- 01:19:55i don't get america and i thought no you
- 01:19:57don't get america because
- 01:19:59in other countries in the world the
- 01:20:01individual isn't
- 01:20:02isn't prized above all else right it's
- 01:20:05the government it's the bureaucracy it's
- 01:20:07it's consensus in america we know as as
- 01:20:10as individuals that we have rights and
- 01:20:12they're enshrined in the constitution
- 01:20:14and and and that's something that we
- 01:20:15expect so i
- 01:20:17i wish americans took their freedom more
- 01:20:20seriously i wish americans learned
- 01:20:22american
- 01:20:22history better than their learning now
- 01:20:25and i say that as somebody who hasn't
- 01:20:26been born an american i i understand
- 01:20:29and you and you'll hear this from people
- 01:20:30who come from other countries who start
- 01:20:32a business
- 01:20:32people from vietnam and places like that
- 01:20:34and they'll say the freedom to start a
- 01:20:35business
- 01:20:36from nothing they came from nothing and
- 01:20:38they've been able to build a business
- 01:20:39and look at these people in new york and
- 01:20:41all over the place
- 01:20:42um sergey brin and larry page of google
- 01:20:45look what they were able to achieve look
- 01:20:46at what these people are achieving
- 01:20:48when the freedom america guarantees it
- 01:20:51is very remarkable it's really special i
- 01:20:54agree
- 01:20:55yeah thank you for that number eight
- 01:20:57what's the most
- 01:20:58important or useful thing you've ever
- 01:21:01learned
- 01:21:02about making relationships work uh
- 01:21:05i can answer that very directly it's
- 01:21:08understanding
- 01:21:10especially in a in a romantic or a love
- 01:21:12relationship it's
- 01:21:13understanding that people love you in
- 01:21:16the way they know how to love
- 01:21:17so there are a lot of people who their
- 01:21:20relationships don't work is they want to
- 01:21:21be loved in a certain way they want
- 01:21:22their love
- 01:21:23people who love them to show them that
- 01:21:25they love them in a certain way because
- 01:21:26that means love to them
- 01:21:27right but if that's not natural for the
- 01:21:30person who is loving you
- 01:21:32to what bring you flowers or sit and
- 01:21:34listen to you or bring you
- 01:21:36you know you know chocolates or take you
- 01:21:38out for a nice dinner or whatever
- 01:21:39if that isn't natural for them just
- 01:21:42because they're not doing that that's
- 01:21:43what you want
- 01:21:44doesn't mean they don't love you they're
- 01:21:46just expressing it in a different way
- 01:21:48right we all express our love in
- 01:21:50different ways and to be able to
- 01:21:52appreciate the way
- 01:21:53somebody loves you is i think what will
- 01:21:56help you have a successful relationship
- 01:21:59just let them love you the way they know
- 01:22:01how to love you
- 01:22:01and be grateful that they do that is a
- 01:22:03really beautiful sentiment
- 01:22:05yeah this is a really i think i want to
- 01:22:07say mature or advanced perspective
- 01:22:09you know to to grasp that and and anyone
- 01:22:12who is willing
- 01:22:13to try that on who hasn't previously
- 01:22:16who's maybe just made their partner
- 01:22:17wrong for not bringing me the flowers i
- 01:22:19wanted or
- 01:22:20you know talking to me like i want or
- 01:22:22whatever that's maybe that could make
- 01:22:23relationships that otherwise don't seem
- 01:22:25to be working work
- 01:22:27yeah you know you know how that came to
- 01:22:28me because somebody once said to me is
- 01:22:30your husband romantic
- 01:22:32and i was thinking to myself is he
- 01:22:34romantic in the traditional way that
- 01:22:37people think
- 01:22:38of romance and then i remembered when we
- 01:22:40were early married
- 01:22:42i was telling him you know about the
- 01:22:44seasons in australia are opposite to the
- 01:22:45way they are in america
- 01:22:47and so when easter came i would get the
- 01:22:49smell of this particular flower that we
- 01:22:50had
- 01:22:51at easter time and i began talking about
- 01:22:53the different flowers and things that i
- 01:22:55liked
- 01:22:56and a year later i discovered that he
- 01:22:59had grown those flowers for me
- 01:23:01in our garden he didn't say anything he
- 01:23:05didn't do anything
- 01:23:06he brought the flowers into the house i
- 01:23:08was like where did that come from he's i
- 01:23:10grew it for you
- 01:23:11that's really beautiful this man this
- 01:23:13man he's
- 01:23:14my husband is unconventional and offbeat
- 01:23:16anyway but you know
- 01:23:18what a thing to do he didn't just go to
- 01:23:19the store and buy it from me he grew it
- 01:23:21for me
- 01:23:22wow what were the flowers jonquils and
- 01:23:25freesias and gardenias i like perfumed
- 01:23:29flowers
- 01:23:29that's beautiful that's really
- 01:23:31thoughtful and the final question in the
- 01:23:33enlightening lightning
- 01:23:34round here is is about money and and the
- 01:23:37question is this
- 01:23:38setting aside compound interest what's
- 01:23:41the most important or useful thing
- 01:23:42you've ever learned about money
- 01:23:44or what's something that you're always
- 01:23:46sure to do with it or you never
- 01:23:48do with it i'm respectful of money
- 01:23:50that's one thing
- 01:23:51i learned that from my parents my
- 01:23:54i guess they were just they were not in
- 01:23:57the depression they would post
- 01:23:58depression but they
- 01:23:59they took you know they took good care
- 01:24:01of money so i learned to be respectful
- 01:24:03of money
- 01:24:04but i don't have a scarcity mentality at
- 01:24:06all because my parents never had a
- 01:24:08scarcity mentality
- 01:24:10and that's a big thing about money is
- 01:24:12that i respected but i
- 01:24:14i don't feel it's hard to come by i've
- 01:24:17never had that attitude about money
- 01:24:19when i need it it's there and i'm
- 01:24:21grateful for access to money
- 01:24:23and i know that money gives me the
- 01:24:25ability more than
- 01:24:27being able to take care of myself it
- 01:24:29helps to be able to be generous with
- 01:24:31people i love
- 01:24:32because i've been able to be a resource
- 01:24:34to people who i
- 01:24:35i love dearly who have not been as
- 01:24:37fortunate as i i have
- 01:24:38sometimes so i've been able to help them
- 01:24:40so money is is a wonderful resource and
- 01:24:42i treat it with a lot of respect
- 01:24:44and i welcome it in my life that's a
- 01:24:47great answer thank you
- 01:24:48okay so here at the end of the
- 01:24:51enlightening lightning round
- 01:24:52i'll just ask if people want to learn
- 01:24:54more from you or they want to connect
- 01:24:56with you
- 01:24:57what would you have them do they can
- 01:24:58reach me in a couple of ways it's the
- 01:25:01easiest way to reach me is to send me an
- 01:25:02email
- 01:25:03jen janjonesworldwide.com i'm vigilant
- 01:25:07in responding to my email and i will i
- 01:25:08will always respond
- 01:25:10and that's probably the best way to
- 01:25:12reach me and then of course go to my
- 01:25:13website
- 01:25:14my book website is the ceo
- 01:25:16secretweapon.com
- 01:25:18and you can also connect with me through
- 01:25:19that website and then of course in my
- 01:25:21speaker's bureau
- 01:25:22jan jones worldwide
- 01:25:24janjonesworldwide.com and you can also
- 01:25:26reach me
- 01:25:26through the website there as well
- 01:25:28awesome and i look forward to hearing
- 01:25:30from everybody
- 01:25:31yeah and as a gesture of
- 01:25:34gratitude to you for sharing your your
- 01:25:37time
- 01:25:37you know your time and your experience
- 01:25:39and your wisdom
- 01:25:40with me and everyone listening i've gone
- 01:25:42online to kiva.org the micro lending
- 01:25:46site and i've made a hundred dollar
- 01:25:47micro loan to an entrepreneur named
- 01:25:49valentina
- 01:25:50who lives in albania who will use this
- 01:25:53money
- 01:25:54to help buy what she needs to care for
- 01:25:57her livestock
- 01:25:58through the winter so she's a 67 year
- 01:26:00old woman
- 01:26:01who's the mother of three adult children
- 01:26:03and she's she'll use this money to
- 01:26:05improve the quality of life for her
- 01:26:06family and people in her community
- 01:26:08so thank you for giving me a reason to
- 01:26:09do oh i am so happy and so grateful that
- 01:26:12you've done that on my behalf
- 01:26:14thank you so much a woman in albania you
- 01:26:16know to
- 01:26:17where does that come into your
- 01:26:18consciousness so i'm so grateful that
- 01:26:20this woman in albania
- 01:26:22somehow she and i are connected through
- 01:26:24you i'm so grateful thank you so much
- 01:26:26i support children all over the world
- 01:26:29through various organizations in fact i
- 01:26:31i one stage i was supporting seven kids
- 01:26:33now i'm down to three
- 01:26:35so it's because once they they finish
- 01:26:38school then the charity no longer
- 01:26:40supports them because now they're on
- 01:26:41their own and they so we put them
- 01:26:43through
- 01:26:43through school so thank you very much
- 01:26:45for connecting meet this woman in
- 01:26:46albania i'm very happy to know that
- 01:26:49yeah it's my it's my pleasure well the
- 01:26:51final the final portion of the interview
- 01:26:53here
- 01:26:54i i told you i had two questions but i
- 01:26:56really have three
- 01:26:57and the questions are this i'll just lay
- 01:26:58out the questions the number one is
- 01:27:00when we talked a while back i asked you
- 01:27:02about the process of getting the book
- 01:27:05done
- 01:27:05and it sounded to me like there was a
- 01:27:07story there like you didn't see yourself
- 01:27:09as a writer it wasn't your intention to
- 01:27:10write a book
- 01:27:11yet it happened anyway so the first
- 01:27:13question is what's the story behind the
- 01:27:15book
- 01:27:15the second part the second question
- 01:27:17might be part of that which is then how
- 01:27:18did
- 01:27:19you get the book done so what was the
- 01:27:21actual process of the book done
- 01:27:22and the third is what encouragement or
- 01:27:24advice would you leave others with
- 01:27:26who also want to finish their book
- 01:27:30so those those three maybe it's one big
- 01:27:32question i don't know
- 01:27:33so people have been telling me for years
- 01:27:37write a book jan share what you know
- 01:27:39teach other resistance
- 01:27:41and i would say all the time what i know
- 01:27:44is innate i just do it you know i grew
- 01:27:45up in an entrepreneurial family i
- 01:27:47watched my father and i would always
- 01:27:48give this answer and one day it dawned
- 01:27:52on me
- 01:27:53i have assistance and i've been teaching
- 01:27:55them
- 01:27:56what i know this is how i want it done i
- 01:27:59know you've done it this way but this is
- 01:28:00the right way to do it for us
- 01:28:02because this is why and i was i've been
- 01:28:04giving them instructions so
- 01:28:06certainly this is something that can be
- 01:28:08taught you know
- 01:28:09but i didn't know how to go about
- 01:28:11writing a book and
- 01:28:13coming up with chapters and all that i
- 01:28:14really while i had the content i wasn't
- 01:28:17really that interested in making the
- 01:28:19time to do it just
- 01:28:20didn't really interest me and
- 01:28:24as luck would have it one of my clients
- 01:28:26hired an assistant
- 01:28:28he hired the worst assistant anybody in
- 01:28:30the face of the earth
- 01:28:32and this person just frustrated me no
- 01:28:34one because i had a lot of work
- 01:28:36with this particular executive and so i
- 01:28:38had to constantly work with his
- 01:28:40assistant and this assistant was just
- 01:28:42horrible and i would just be tearing my
- 01:28:45hair out and when my husband
- 01:28:47i'd go to my husband and say do you know
- 01:28:49what blah blah didn't he said to me jan
- 01:28:51write a book about it write a book and
- 01:28:54i'll go
- 01:28:54no i don't have time and i just get
- 01:28:56putting it off putting off all the time
- 01:28:58finally and then i did i started
- 01:29:00cataloging
- 01:29:01what this person was doing and
- 01:29:04what i would have done and the
- 01:29:06circumstances around it
- 01:29:07all of that i started putting making
- 01:29:09notes and then
- 01:29:11when i started my business one of my
- 01:29:14speakers is chester elton
- 01:29:16uh i love chester yeah chester you know
- 01:29:19yeah gratitude absolutely he's wonderful
- 01:29:21wonderful we sent him to speak in all
- 01:29:23sorts of
- 01:29:24wonderful places like dubai and saudi
- 01:29:26arabia and
- 01:29:27in egypt and nigeria and all these
- 01:29:30places and he
- 01:29:31people love him wherever he goes he's
- 01:29:33just the best ambassador for him
- 01:29:34for america even though he's canadian
- 01:29:36he's the best ambassador so
- 01:29:38i was talking to him one day and he said
- 01:29:40to me john it sounds like you have a
- 01:29:42book in you
- 01:29:43and i said well actually chester i've
- 01:29:45made a start on a book but i've never
- 01:29:47done anything with it because
- 01:29:48as my business started to build i gave
- 01:29:50my attention to my business i wasn't
- 01:29:52really you know the book was not a
- 01:29:53priority for me
- 01:29:55and he said that's very interesting and
- 01:29:57then
- 01:29:58he called me up a couple of days later
- 01:30:00and said look i talked to my publisher
- 01:30:02about you
- 01:30:02i mean what a generous guy right i mean
- 01:30:05i just said yeah
- 01:30:06yeah i talked to my publisher about you
- 01:30:09i told her about you
- 01:30:11and i'll send you her email so
- 01:30:14but she'll get in touch with you because
- 01:30:15she has your information i said no
- 01:30:17problem
- 01:30:18anyway i didn't hear from her and so
- 01:30:21i thought i'll just drop her a quick
- 01:30:22line so i sent her an email and i said
- 01:30:23chester elf and told who i was and she
- 01:30:25said oh yes yes
- 01:30:26send me send me a chapter don't fix it
- 01:30:29up just send me what you've got
- 01:30:31i can figure i can read it and i'll know
- 01:30:33whether or not there's something there
- 01:30:35but you know all assistants that's the
- 01:30:37habit i wasn't about to just send
- 01:30:38something off so
- 01:30:39but i didn't really have a chapter
- 01:30:41formulated so what i did was i took
- 01:30:43salient passages from
- 01:30:45different things that i'd written and
- 01:30:48sent them over to her and here it is
- 01:30:51right so
- 01:30:52waited waited impatiently i wanted so
- 01:30:55badly
- 01:30:55does she like it doesn't she like anyway
- 01:30:58she got back to me
- 01:30:59about two weeks or so later and said yes
- 01:31:01there's something here would like to
- 01:31:02publish
- 01:31:03and i was you know exactly just
- 01:31:06thrilled and throwing my hands up and
- 01:31:08excited called with my husband and all
- 01:31:09that stuff but then the real work began
- 01:31:11right because
- 01:31:12now you have a contract and you have a
- 01:31:14deadline and all of those things and i
- 01:31:15realized
- 01:31:16i don't know i don't know what i've got
- 01:31:18all the material and what am i going to
- 01:31:20do with it
- 01:31:21so chester again came to the rescue he
- 01:31:23put me in touch with a
- 01:31:24very high level editor she works for
- 01:31:27nobel prize winners and all these kinds
- 01:31:28of people
- 01:31:29and very very talented very high buck
- 01:31:33way over my head frankly but
- 01:31:36anyway i gave i sent her what i had but
- 01:31:39she was
- 01:31:40too busy on other things and i really
- 01:31:42never got
- 01:31:43the attention that i needed i had you
- 01:31:45know two months before
- 01:31:46the deadline it's it's important for
- 01:31:48people to know this you know
- 01:31:49in choosing an editor two months for the
- 01:31:52deadline i had nothing back from her
- 01:31:53there was nothing i had to center all
- 01:31:55this material
- 01:31:56and she kept saying to me look i'm an
- 01:31:57old hand at this i can do it really fast
- 01:31:58and we can bang it out and
- 01:32:00and then it was a month and i was just
- 01:32:03freaking out so i just said to her look
- 01:32:06you need to tell me what's the situation
- 01:32:08here because
- 01:32:09i'm supposed to turn this book completed
- 01:32:11booking in one month
- 01:32:13and she said to me look i've got this
- 01:32:16client who i've been working with for a
- 01:32:17long time he's a nobel prize winner he's
- 01:32:19paying me a lot of money i can't give
- 01:32:21any more attention to you
- 01:32:22here's a brief outline of where i think
- 01:32:24you should go and let's just leave it at
- 01:32:26that i don't want any more money from
- 01:32:27you just
- 01:32:27here you thank you very much oh no i can
- 01:32:30hardly believe that
- 01:32:32one month out i gathered myself i called
- 01:32:35my publisher she knew who this editor
- 01:32:37was
- 01:32:38and she said to me i believe it i
- 01:32:41believe the story about her
- 01:32:42and she said okay we'll work to a new
- 01:32:45deadline
- 01:32:47go ahead find yourself an editor and we
- 01:32:50we had a new deadline
- 01:32:51now i had i now had to find another
- 01:32:52editor and i
- 01:32:54i tried various avenues different people
- 01:32:57was struggling all of a sudden just let
- 01:33:00it go came across somebody
- 01:33:02who was kind of a broker for putting
- 01:33:04writers and editors together
- 01:33:06and he said to me i have somebody from
- 01:33:08you who's available right now the other
- 01:33:09people who i liked were not available
- 01:33:12and he said she's actually worked at
- 01:33:14your publisher so she knows
- 01:33:16and she knows your editor so she knows
- 01:33:17exactly what it is
- 01:33:19you you gonna need to do and so
- 01:33:22i got all of my stuff i sent it to her
- 01:33:25and she helped me to organize it
- 01:33:27and it was a revelation to me
- 01:33:31chapter one is this and and i sent her
- 01:33:33everything to chapter one and she'd say
- 01:33:35now john we need a summary of the
- 01:33:36chapter
- 01:33:37and go i have to do that yes you have to
- 01:33:39do that every chapter has to have a
- 01:33:40summary you have to
- 01:33:41all of these things that when you see a
- 01:33:43book and you wonder how on earth they do
- 01:33:45this i had to do all of that
- 01:33:47put it all together i would write
- 01:33:48something i would send it to her she'd
- 01:33:50say
- 01:33:51there's not enough information here
- 01:33:52you're repeating that take this from
- 01:33:54here put that over there i mean it was a
- 01:33:55laborious thing to do to write a book
- 01:33:58and people ask me when's the next book
- 01:33:59coming out i just say go away i don't
- 01:34:01want to hear that question
- 01:34:02you know yeah it was it was difficult
- 01:34:05not the subject matter i had the content
- 01:34:07organizing it all making sense of it
- 01:34:10making sure that it was in a format that
- 01:34:12people would want to read because like
- 01:34:14she said
- 01:34:14executives are going to scan it very
- 01:34:16quickly they're going to look at the
- 01:34:16summary and say blah blah blah
- 01:34:18next thing next thing they're not going
- 01:34:19to go through all the details so you
- 01:34:21have to make it
- 01:34:22in such a way that they're going to want
- 01:34:24to look at this book and then
- 01:34:26looking at the summary go back into the
- 01:34:27chapter and read what you've written
- 01:34:30so she was a fantastic editor honestly i
- 01:34:33had stockholm syndrome at the end of it
- 01:34:35because i didn't want to let go of her
- 01:34:37because she had been with me for those
- 01:34:38three or four months and really helped
- 01:34:40me along the way
- 01:34:42got the book done to to the new deadline
- 01:34:45send it in and then i waited for a
- 01:34:48couple
- 01:34:49what seemed like an eternity from my
- 01:34:51editor and
- 01:34:53she wrote back to me early in the
- 01:34:55morning got an email from her and she
- 01:34:57said
- 01:34:57i've got to compliment you this book is
- 01:35:00really
- 01:35:00exactly what we were looking for
- 01:35:02excellent job
- 01:35:04i just broke down and burst into tears
- 01:35:07i mean i sobbed my heart out because of
- 01:35:10the pent up tension
- 01:35:11of am i doing the right thing is she
- 01:35:13going to want this is this worthy of a
- 01:35:15book is this worthy of the publisher of
- 01:35:17the
- 01:35:18advance they've paid me all those things
- 01:35:20you know how do i know i've never
- 01:35:21written a book before
- 01:35:23i liked the final product i felt good
- 01:35:25about it i thought to myself if she
- 01:35:27doesn't like it i'll just
- 01:35:28pay back the the advance and i'll
- 01:35:31publish it myself but fortunately
- 01:35:34she liked it and that's how it happened
- 01:35:37and
- 01:35:37as far as promoting the book i was this
- 01:35:40is this is grace nothing but
- 01:35:42grace ken blanchard of course was in my
- 01:35:44book he i'd known from my days with tony
- 01:35:46robbins so he had a huge network and he
- 01:35:48was very generous to me
- 01:35:50and then dan kennedy who passed away
- 01:35:52unexpectedly last year
- 01:35:54the world's number one marketing guru
- 01:35:55right i i could never have had access to
- 01:35:58him but greg renker
- 01:35:59who did the tony robbins infomercials
- 01:36:01and from guthrie rancher
- 01:36:03you know they're the infomercial
- 01:36:05geniuses of the world
- 01:36:06and uh direct marketers he said to me i
- 01:36:10will put you in touch with dan kennedy
- 01:36:12to
- 01:36:13talk about the the title of the book
- 01:36:15already had the book
- 01:36:16title but he said i'll talk to dan dan
- 01:36:19kennedy this
- 01:36:20high buck who executives are paying tens
- 01:36:22of thousands of dollars for an hour
- 01:36:24first time
- 01:36:25he gave me hours of his time and he said
- 01:36:27to me i don't like you calling it the
- 01:36:29ceo secret weapon
- 01:36:30because entrepreneurs and small business
- 01:36:32people will think it's for
- 01:36:34ceos and not for them and so they won't
- 01:36:37they won't
- 01:36:37buy the book as readily as if if the
- 01:36:40title
- 01:36:40didn't say ceo but my publisher
- 01:36:42absolutely loved the ceo secret weapon
- 01:36:44and she said we are using it
- 01:36:46and i took great pains in the book to
- 01:36:48talk to small business owners and to
- 01:36:50talk to entrepreneurs and share my
- 01:36:52experiences and my love for
- 01:36:53entrepreneurs so that when they read the
- 01:36:55book they would see that this is not
- 01:36:56just about
- 01:36:57you know successful ceos and to my good
- 01:37:00luck when the book came out
- 01:37:02ken blanchard posted to his facebook
- 01:37:05audience
- 01:37:06that this was the book to read and dan
- 01:37:08kennedy
- 01:37:09sent out a blast on my summary of my
- 01:37:12book
- 01:37:12he had i don't know a million something
- 01:37:14people in his database and he blasted my
- 01:37:16book out to them
- 01:37:18so my book debuted on amazon at number
- 01:37:20one in its category
- 01:37:21not not a thing on my part but through
- 01:37:24through dan kennedy and ken blanchard i
- 01:37:26can tell you i was shocked when i saw
- 01:37:27that the book
- 01:37:28my publisher said to me did you see this
- 01:37:30the book is number one
- 01:37:32on amazon in the office i went how on
- 01:37:34earth
- 01:37:35how on earth i hadn't even started to
- 01:37:36use a pr person
- 01:37:38and it's through these two people and
- 01:37:40then word of mouth word of mouth
- 01:37:41and and this is where we are today so i
- 01:37:44wish i could
- 01:37:45i wish i could give you five steps do
- 01:37:47this and this and this and this right
- 01:37:49but this was just pure and utter the
- 01:37:51gods were saying this is required and
- 01:37:53they were using me as a vehicle and i
- 01:37:55allowed myself to be used
- 01:37:56and that's how it happened should you
- 01:37:58write a book
- 01:37:59absolutely you know why because there's
- 01:38:02somebody
- 01:38:03some corner of the earth who needs what
- 01:38:05you're saying i'm telling you the amount
- 01:38:07of letters that i've gotten from
- 01:38:09executives and assistants
- 01:38:11from out of nowhere you've never could
- 01:38:13imagine who these people
- 01:38:15even are writing to me and saying
- 01:38:18your book is my bible or writing
- 01:38:20executives writing to me and saying your
- 01:38:22book has saved me
- 01:38:2310 years of wasted time because i know
- 01:38:26exactly what to look for now
- 01:38:28you know i didn't write this book to be
- 01:38:30of server so anything it was something i
- 01:38:32needed to get out i
- 01:38:33you know people were pushing me i did it
- 01:38:35and i could
- 01:38:36never have known the the tremendous
- 01:38:40service that this book
- 01:38:41and and and the position of of being of
- 01:38:44servers that it has put me in
- 01:38:46today because i never thought of myself
- 01:38:48like that you know
- 01:38:49that i wasn't trying to be of service i
- 01:38:52mean i love to help i love to whatever i
- 01:38:54can
- 01:38:54but it wasn't my intention to do that i
- 01:38:57was writing a book to share
- 01:38:58what i knew but all of a sudden now i'm
- 01:39:00in the position of people
- 01:39:02really asking me to help them and guide
- 01:39:05them
- 01:39:06from all over the world people who
- 01:39:08barely even speak english and i sure as
- 01:39:09heck don't speak their language you know
- 01:39:11who who are reading my book
- 01:39:14so write write the book because somebody
- 01:39:16somewhere
- 01:39:17needs what you're sharing don't hesitate
- 01:39:19to do it
- 01:39:21that's beautiful that that's a really
- 01:39:23wonderful story thanks for
- 01:39:24for sharing that and it it just confirms
- 01:39:27what i already knew which is there
- 01:39:28really is a story behind every book
- 01:39:30you know and that that story is often as
- 01:39:33remarkable as the book itself and
- 01:39:36and as one who's read your book you know
- 01:39:38i asser affirm
- 01:39:39that you know it's a really great book
- 01:39:41and there's there's a lot of value in it
- 01:39:43i mean again it's for a specific reader
- 01:39:46but that's part of what makes it great
- 01:39:47is you know who you're writing to
- 01:39:48and where they are and you know what
- 01:39:50they need and your book
- 01:39:52really checks that box quite well so
- 01:39:54thank you
- 01:39:55thank you ryan i've really enjoyed this
- 01:39:57so much it's it's it's been so much fun
- 01:39:59to
- 01:40:00to talk about the book to talk about my
- 01:40:02work to
- 01:40:03share with you the interesting lightning
- 01:40:05round questions all those things
- 01:40:07it's really fun so thank you so much i
- 01:40:08really appreciate the invitation
- 01:40:11it's been my pleasure
- 01:40:12[Music]
- 01:40:14despite living in an age where we have
- 01:40:16more comforts and conveniences than ever
- 01:40:18before
- 01:40:18life isn't working for many people
- 01:40:22whether it's in the developed world
- 01:40:23where we're dealing with depression
- 01:40:25anxiety addiction divorce jobs we hate
- 01:40:28relationships that don't work or people
- 01:40:30in the developing world
- 01:40:31who don't have access to clean water or
- 01:40:33sanitation or healthcare or education or
- 01:40:36who live in conflict zones
- 01:40:37there's a lot of people on the planet
- 01:40:39that life isn't working very well for
- 01:40:41if you're one of those people i invite
- 01:40:42you to connect with me at goodliving.com
- 01:40:45i've created life's best practices
- 01:40:47breakthrough coaching to help you
- 01:40:49navigate the transitions that we all go
- 01:40:51through whether you've just graduated
- 01:40:53school you're going through a divorce
- 01:40:54you just got married you're headed into
- 01:40:56retirement
- 01:40:56you're starting a business you just lost
- 01:40:58your job whatever it is you're facing
- 01:41:01i've developed a 36-week course that you
- 01:41:04go through with me
- 01:41:05and a community of achievers and seekers
- 01:41:07who are committed to improving their own
- 01:41:08lives
- 01:41:09and the lives of others so through this
- 01:41:10online program you will have the
- 01:41:12opportunity to go deep
- 01:41:14into every area of your life explore
- 01:41:16life's big questions create answers for
- 01:41:18yourself
- 01:41:19in community get clarity and
- 01:41:21accountability
- 01:41:22if that's something you're interested to
- 01:41:23learn about i invite you to contact me
- 01:41:25directly
- 01:41:26at bryant bryanmiller.com or by visiting
- 01:41:30goodliving.com
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