5.Emotions

00:18:23
https://www.youtube.com/watch?v=xngntwS1hs8

Summary

TLDRLa vidéo aborde l'idée que les gens font des achats sous l'impulsion des émotions, puis trouvent des justifications rationnelles à leurs choix. Les spécialistes du marketing exploitent diverses émotions, telles que la joie, la peur, la culpabilité, et l'envie, pour influencer les décisions d'achat. Les émotions positives comme le bonheur et la fierté peuvent faire en sorte que les consommateurs se sentent exceptionnellement attachés à un produit, tandis que des émotions négatives comme la peur et la culpabilité encouragent l'action par crainte des conséquences ou responsabilité perçue. Le conférencier illustre cela avec des exemples concrets où les différentes émotions peuvent être intégrées dans la rédaction d'annonces pour maximiser l'impact sur le lecteur.

Takeaways

  • 🛍️ Les achats sont souvent émotionnels et justifiés rationnellement après-coup.
  • 😊 Les émotions positives comme la joie et l'amour sont puissantes pour créer une connexion avec le consommateur.
  • 😟 La peur et la culpabilité sont fréquemment utilisées pour inciter à l'action.
  • 🔍 Les spécialistes doivent utiliser les émotions de manière éthique et réfléchie.
  • 💡 La fierté peut inciter au sentiment d'accomplissement et à l'achat.
  • 📈 L'envie peut stimuler la volonté de posséder ce que les autres ont.
  • 🍔 La gourmandise joue sur le désir d'indulgence et d'abondance.
  • 🤑 La cupidité focalise sur les bénéfices financiers et l'accumulation.
  • 🚀 La paresse cible le désir de facilité et de gain de temps.
  • ❤️ La luxure attire par la beauté et le plaisir sensoriel.
  • 🔑 Les émotions doivent soutenir la stratégie de contenu.
  • 🎯 Une émotion principale doit ancrer la stratégie publicitaire, avec d'autres en support.

Timeline

  • 00:00:00 - 00:05:00

    Les gens achètent en se basant sur des émotions et justifient ensuite rationnellement. Les émotions dans la rédaction publicitaire servent à provoquer des sentiments qui incitent les gens à agir. Les décisions d'achat, bien que justifiées rationnellement, sont principalement guidées par des émotions. Les émotions positives comme le bonheur, l'amour ou la fierté, ainsi que les émotions négatives comme la peur, la culpabilité ou la colère, peuvent être utilisées. Une émotion complexe comme la culpabilité est efficace si elle est utilisée de manière éthique dans la publicité.

  • 00:05:00 - 00:10:00

    Exemples d'utilisation de la culpabilité dans les publicités : Un appel à l'action en faveur de l'environnement soulignant l'impact des bouteilles en plastique sur la vie marine, et une incitation à faire un don pour lutter contre la faim après avoir pris un bon repas. Ces stratégies utilisent la culpabilité pour inciter à l'achat ou à l'action. La fierté, l'envie et la gourmandise sont également discutées comme des émotions pouvant motiver les consommateurs à désirer un produit ou un service.

  • 00:10:00 - 00:18:23

    Exemples de l'usage d'autres émotions dans la rédaction publicitaire : Enviez le luxe que vos amis expérimentent, ou ressentez la peur de manquer des bénéfices financiers. La paresse est exploitée pour promouvoir des services qui permettent d'éviter des efforts, comme un service de nettoyage. Les désirs physiques ou sensuels sont sollicités dans la mode et la beauté. Le désespoir pousse à chercher des solutions immédiates. Chaque émotion doit être utilisée à bon escient et peut être soutenue par d'autres émotions pour renforcer le message publicitaire.

Mind Map

Video Q&A

  • Pourquoi les émotions sont-elles importantes dans le marketing ?

    Les émotions sont importantes car elles motivent les consommateurs à prendre des décisions d'achat et agir en réponse à une publicité.

  • Quels sont les exemples d'émotions positives utilisées en marketing ?

    Les émotions positives incluent le bonheur, l'amour, l'espoir, la fierté, la gratitude, l'inspiration, le soulagement, la compassion et le sentiment d'appartenance.

  • Comment la culpabilité peut-elle être utilisée en publicité ?

    La culpabilité peut être utilisée en soulignant un problème et en rendant le lecteur personnellement responsable, tout en offrant une solution à travers le produit.

  • Donnez un exemple d'utilisation de la peur dans le marketing.

    Un exemple est : 'Êtes-vous protégé contre le vol d'identité ? Ne tardez pas à sécuriser vos informations personnelles avec nos solutions de sécurité complètes.'

  • Comment l'envie est-elle exploitée en marketing ?

    L'envie pousse le consommateur à vouloir ce que les autres ont, en soulignant ce que les concurrents ou les pairs possèdent pour inciter l'action.

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  • 00:00:01
    emotions now people buy emotionally and
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    justify rationally I want you to think
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    about all the things you've bought in
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    the last couple of
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    weeks your decisions may seem rational
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    to you at the moment but if you think
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    deeply it was an emotional decision and
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    I'll prove
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    it but first I want to give you a list
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    of all the different emotions that you
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    can use to
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    sell and you can use to present your
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    offers in your ads such that people
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    click on it resonate with it crashes
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    your ad cost and gets you tons of
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    results so emotions in copyrighting or
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    when you're creating ads are used to
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    evoke or arouse feelings that drive
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    people to decide to take action the
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    reason why it seems rational I mean all
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    the pchas decisions you've made in the
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    last couple of weeks is because you
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    decided you made that decision to
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    purchase that bag that phone that
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    item but the primary reason was an
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    emotional one so using words people can
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    evoke or arouse a feeling in you that
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    gets you to make the decision to buy
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    something and it happens to me too it
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    happens to every one of us because we
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    are emotional beings now here list of
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    emotions
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    that copywriters use in their copy okay
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    so I'm not going to run through all of
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    them but these are positive emotions
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    happiness love Hope Pride gratitude
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    inspiration relief compassion belonging
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    so these are positive emotions they
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    provoke positive reactions or responses
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    in the readers when you use this um kind
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    of emotions
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    okay and then here are negative emotions
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    we have fear we have guilt we have anger
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    we have sadness Envy greed gluteny
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    despair disgust right
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    and the the we under fear for instance
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    we have anxiety dread worry apprehension
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    Panic Terror so those are just giving
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    you is given more depth into what we
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    mean when we say fear you know and is
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    the same for every other emotion that
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    has been listed here now there are some
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    emotions that are mixed you they are
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    both negative positive you know and
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    they're just complex in a way and we
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    have some things like surprise
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    anticipation shame lust Nostalgia
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    okay so these are mixed or complex
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    emotions like I said um after the column
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    for each one of them I give some depth
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    into what kind of um you know things
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    we're talking about so people love to
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    use fear and
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    greed most of the copy you see uh fear
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    and greed uh sometimes um you have
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    gluteny or Envy right but most people
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    play with fear and greed so but I I want
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    to give you um a dep a
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    deep overview of um not an overview but
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    I want to go in depth and talk about
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    guilt which is one that is very very
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    rarely used today right and before we
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    talk about guilt I want to warn you
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    guilt is a very powerful emotion and you
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    want to make sure that you use it
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    ethically you don't want to um drive
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    people crazy but it's a very powerful
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    emotion and you should use it with a lot
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    of caution okay so let's get started
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    guilt arises when people feel they have
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    done something wrong or failed to do
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    something they should have take note of
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    that it's when someone feels they've
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    done something wrong it could also come
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    when they think they have failed to do
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    something they should have done all
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    right so it goes both ways now here are
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    the key elements of using guilt in
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    copyrighting the first thing is that you
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    want to highlight the problem so you
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    want to identify the exact issue that
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    should evoke Guild and then you want to
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    make the reader feel personally
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    responsible for the problem or its
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    solution remember I said it goes both
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    ways so you want to make the reader feel
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    personally responsible for that problem
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    or for solving the problem right and
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    then you want to provide a clear and
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    actionable way for the reader to
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    eleviate the guilt and of course that
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    solution is your product okay and that
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    product could be anything it could be a
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    course it could be um a bag it could be
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    a gift whatever it doesn't matter right
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    you have to tie the solution with with
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    the alleviation of the guilt and then
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    you want to talk about the positive
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    impact of taking action right so now
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    that you know the key elements for using
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    guilt let's look let's dig in a little
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    bit more let's look at some examples now
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    here's how you could use guilt for an
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    environmental CA
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    every year millions of plastic bottles
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    end up in our oceans harming marine life
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    by switching to our e friendly reusable
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    bottles you can help protect the
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    environment make the change today and be
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    a part of the solution now this is you
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    can see how the how guilt is interwoven
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    right with it say every year uh millions
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    of plastic bottles end up in our ocean
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    is hming marine life right so that's
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    something that they are part of they are
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    part of people who use these plastic
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    bottles and they've been discarding them
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    and it's it's harmful right we're
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    encouraging you to switch to something
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    that's more friendly something that's
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    reusable right so you can help protect
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    the environment and you know guilt has
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    been woven you can Elevate that guilt by
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    using our
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    product now charity this my favorite one
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    think about this you
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    you just finished a meal right a nine
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    meal in the nin restaurant and then you
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    read you read this while we enjoy our
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    meals millions of children go to bed
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    hungry your donation of $10 can provide
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    a week's worth of meals for a child in
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    need help us fight hunger and give these
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    children a chance at a better future now
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    you can see that again you know guilt
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    right is been woven into the copy right
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    while we enjoy our meals millions of
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    children go to bed hungry it kind of
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    makes you feel somehow just even
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    listening to me say that right okay
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    let's look at another one for
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    wellness um this is another example for
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    wellness how many times have you skipped
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    your workout this month don't let your
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    health take a backseat join our fitness
  • 00:07:20
    program today and commit to a healthier
  • 00:07:24
    happy
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    you okay and this could be used for
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    program a product it doesn't matter
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    right but this is guilt at work okay
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    personal relationships have you called
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    your parents recently the miss hearing
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    your voice make time for a quick call
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    and show them you care it's the little
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    things that matter the most okay and
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    then you can go further to say our app
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    helps you to you know surprise your
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    parents with N Text and messages you
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    know every other week or you can get
  • 00:07:57
    this for your parents and you know to
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    show your appreciation for all the care
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    and love they they show to you while you
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    were a child right so you could weave
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    that into your product let's look at
  • 00:08:08
    consumer products you have a brand that
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    has this eco-friendly non-toxic you know
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    uh stuff that cleans right and you could
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    say are you still using harh chemicals
  • 00:08:23
    to clean your home these can harm your
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    family and the environment switch to on
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    natural non toxic cleaning products and
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    create a safer healthier
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    home so now I've shown you a couple of
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    examples of how to weave guilt into your
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    copy I want us to discuss other emotions
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    so here we begin with pride now Pride
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    can motivate your reader by appealing to
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    their sense of accomplishment status and
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    self worth now copy that Taps into Pride
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    often highlights how the product or
  • 00:08:58
    service can can Elevate the users status
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    or make them feel exceptional so here is
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    an example join the elite group of
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    professionals who trust our premium
  • 00:09:09
    software to boost their productivity and
  • 00:09:13
    reputation show the world you mean
  • 00:09:16
    business you can also tell the the
  • 00:09:18
    reader you could say something like
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    um people will be amazed when they read
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    the copy you wrote or you would you
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    would be the Envy of your
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    of your next family gathering because of
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    how much you would have earned and the
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    fact that you've taken control of your
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    life so you can always weave you know
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    Pride into into into your copy you could
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    also associate with a product like um a
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    phone a wristwatch a bag you know
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    anything right and the next is
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    Envy Envy can be a powerful driver in
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    copy especially in competitive markets
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    it makes the reader desire what others
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    have pushing them to take action to
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    achieve or obtain the same thing and
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    that's why we talk about foro and stuff
  • 00:10:10
    like that those are all Envy driven kind
  • 00:10:13
    of um you know tactics now you say don't
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    get left behind your friends are already
  • 00:10:19
    experiencing the luxury and comfort of a
  • 00:10:22
    top rated vacation packages book now and
  • 00:10:26
    make them envious of your next getaway
  • 00:10:31
    so that's using Envy okay here you say
  • 00:10:34
    well if you don't grab this your
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    competitors might and you'll be left
  • 00:10:38
    behind you know statements like that you
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    know Drive
  • 00:10:41
    envy and then we have gluteny gluteny or
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    the desire for Indulgence and
  • 00:10:48
    excesses can be used to appeal to rther
  • 00:10:53
    cravings for pleasure and abundance this
  • 00:10:55
    approach is often effective in food
  • 00:10:58
    luxury goods and entertainment
  • 00:11:01
    Industries now here's an example
  • 00:11:03
    indulging the rich decent flavors of our
  • 00:11:07
    handcrafted chocolates treat yourself to
  • 00:11:10
    a taste of pure Bliss because you
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    deserve it now you're the you're playing
  • 00:11:17
    on the emotion on the emotion on the on
  • 00:11:20
    the emotion to become a gluten to you
  • 00:11:23
    know revil in and indulge in excesses
  • 00:11:26
    and stuff like that right
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    so here's greed is one that's very
  • 00:11:32
    common everyone wants to use it and you
  • 00:11:35
    find it very often so greed leverages
  • 00:11:38
    the desire for wealth success and
  • 00:11:40
    material gain so copy that appeals to
  • 00:11:43
    Greed often emphasizes Financial
  • 00:11:46
    benefits savings or the accumulation of
  • 00:11:49
    goods here is an example unlock
  • 00:11:53
    unlimited earning potential with our
  • 00:11:56
    investment strategies start today and
  • 00:11:59
    watch your wealth grow exponentially
  • 00:12:01
    don't miss out on the opportunity to
  • 00:12:03
    secure your financial future so any kind
  • 00:12:07
    of copy most of the copies you read that
  • 00:12:09
    talk about making money um we're going
  • 00:12:12
    to help you get 10 new clients you know
  • 00:12:15
    when you don't pay if we don't get you
  • 00:12:17
    10 new clients at $5,000 for client and
  • 00:12:20
    stuff like all those kind of statements
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    they all greed
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    related and to be honest some of it has
  • 00:12:27
    has been overused in in that you know in
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    that from that angle there are other
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    ways to apply grid that are more subtle
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    and trust me they work better because um
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    the market is sophisticated for most of
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    this you know kind of wealth related
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    stuff make money stuff so um if you just
  • 00:12:48
    make any direct promise it's not really
  • 00:12:50
    going to going to work very
  • 00:12:53
    well so fear fear can be an extremely
  • 00:12:56
    effective motivator driving readers to
  • 00:12:59
    take action to avoid negative out
  • 00:13:01
    outcomes this emotion is frequently used
  • 00:13:04
    in security insurance and health related
  • 00:13:07
    Industries so here is an example are you
  • 00:13:10
    protected from identity theft don't wait
  • 00:13:13
    until it's too late Safeguard your
  • 00:13:16
    personal information with our
  • 00:13:17
    comprehensive Security Solutions and
  • 00:13:20
    sleep easy knowing you are safe yeah
  • 00:13:23
    they're playing with with with the
  • 00:13:25
    emotion of fear and they're saying well
  • 00:13:27
    you don't want to wake up tomorrow
  • 00:13:29
    tomorrow and discover that your bank
  • 00:13:30
    account has been wiped out right and you
  • 00:13:33
    have to protect yourself so they play
  • 00:13:36
    with the emotion fear here and it's
  • 00:13:40
    going to work trust me now slots one
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    that's very very very um nice to use not
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    very common but um people in the
  • 00:13:50
    hospitality and uh vacation kind of
  • 00:13:53
    industry can benefit from this and also
  • 00:13:56
    software so here's what it says
  • 00:13:59
    um here's what slot is slot appeals to
  • 00:14:01
    the desire for convenience ease and
  • 00:14:03
    avoiding effort this can be particularly
  • 00:14:07
    effective in industries that offer
  • 00:14:09
    timesaving or labor saving products and
  • 00:14:13
    services so here is an example why spend
  • 00:14:16
    hours cleaning when you can relax
  • 00:14:18
    instead let our professional cleaning
  • 00:14:21
    service handle the chores while you
  • 00:14:23
    enjoy your free time could also be used
  • 00:14:26
    like I said for software so software is
  • 00:14:28
    the safe time you know while you're
  • 00:14:30
    struggling with monos work you know you
  • 00:14:33
    could automate all this stuff right um
  • 00:14:38
    software and other kind of products that
  • 00:14:41
    you know help to save time right like
  • 00:14:44
    canva Pro for instance you know instead
  • 00:14:47
    of um battling it's it's a waste of time
  • 00:14:50
    when you use the free edition so except
  • 00:14:52
    you know how to design really well but
  • 00:14:54
    if you want to take advantages of all
  • 00:14:56
    our tools the free icons images and all
  • 00:14:59
    the premium stuff then that will help
  • 00:15:01
    you save you know hours in in in design
  • 00:15:05
    then you should subscribe to to to the
  • 00:15:07
    Premium Edition right so that's slot and
  • 00:15:10
    let's look at another one
  • 00:15:13
    lost lost or the or the strong desire
  • 00:15:16
    for physical or sensual pleasure is
  • 00:15:19
    often used in Fashion Beauty and
  • 00:15:23
    lifestyle copy to create aure and
  • 00:15:26
    attraction now here is an example
  • 00:15:28
    unleash your inner beauty with a
  • 00:15:30
    luxurious skin care line feel confident
  • 00:15:33
    and irresistible with every use because
  • 00:15:37
    stunning skin is always in all right
  • 00:15:41
    nice rhyme okay but I just want to
  • 00:15:43
    emphasize that when you want to create
  • 00:15:46
    um you you want to create this desire
  • 00:15:50
    for physical or sensal pleasure you know
  • 00:15:54
    you want people to feel attractive you
  • 00:15:57
    want them to feel you know
  • 00:15:59
    as though they they're special you want
  • 00:16:01
    to make them feel special right your
  • 00:16:04
    your product promises to make them feel
  • 00:16:06
    special or your or your service promises
  • 00:16:09
    to make them feel special then you use
  • 00:16:11
    that to play on their emotions to make
  • 00:16:15
    your product more
  • 00:16:16
    attractive now here's despair despair
  • 00:16:19
    Taps into feelings of hopelessness and
  • 00:16:21
    urgency pushing readers to seek
  • 00:16:24
    Immediate Solutions to their problems
  • 00:16:27
    this can be effective in health Health
  • 00:16:29
    wellness and self-help industries of
  • 00:16:32
    course just like I told you about guilt
  • 00:16:34
    this is one emotion you want to use with
  • 00:16:38
    care you don't want to push people
  • 00:16:41
    overboard and you have to be ethical
  • 00:16:43
    okay so people who this emotion works
  • 00:16:46
    the most on are already feeling a
  • 00:16:49
    certain way and you know they they
  • 00:16:51
    they're in a mess right and so you want
  • 00:16:53
    to make sure you're using it ethically
  • 00:16:55
    so here is an example are you tired of
  • 00:16:57
    feeling Stu and unfulfilled our coaching
  • 00:17:00
    program offers a Lifeline to ReDiscover
  • 00:17:03
    your passion and purpose take the first
  • 00:17:06
    step towards a brighter future today so
  • 00:17:08
    someone who is you know feeling
  • 00:17:10
    depressed or feeling like their life is
  • 00:17:13
    going around in circles will be
  • 00:17:15
    attracted by you know a copy that has
  • 00:17:18
    tapped into that kind of Despair someone
  • 00:17:21
    who has relative who you know battling a
  • 00:17:24
    certain illness you know kid um
  • 00:17:29
    could be you know attracted by a copy
  • 00:17:31
    that has tapped into that kind of that
  • 00:17:34
    Despair and has used it to promote a
  • 00:17:36
    certain offer okay so that's the last
  • 00:17:39
    example that I have here so when you're
  • 00:17:41
    creating copy you want to have I mean
  • 00:17:44
    your ad copy you have your main emotions
  • 00:17:46
    and then you have supporting emotions so
  • 00:17:49
    you want to have one Primary Emotion
  • 00:17:51
    with which you
  • 00:17:54
    drive you know that anchors the over
  • 00:17:56
    acing strategy for your copy so that
  • 00:17:59
    could be fear that could be greed that
  • 00:18:00
    could be guilt okay
  • 00:18:04
    but you also want to support your copy
  • 00:18:07
    with other emotions here and there and
  • 00:18:12
    you will you will be able to do this and
  • 00:18:13
    select you know the emotions you're
  • 00:18:15
    going to be using when we talk about
  • 00:18:18
    your research okay so that's all for
  • 00:18:20
    this video I'll see you in the next one
Tags
  • émotions
  • achat
  • marketing
  • publicité
  • culpabilité
  • envie
  • peur
  • rationalisation
  • influence
  • vente